Mazda CX-5 (2024 year). Manual in english

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If

mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.

6. You are required to use BBB AUTO LINE before asserting in court any rights or

remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is

unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:



The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicle is driven

AND

the

nonconformity has been subject to repair two or more times by Mazda or its agents

AND

the buyer or lessee has directly notified Mazda of the need for the repair of the

nonconformity; OR



The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents

AND

the buyer has notified Mazda of the need for the repair of the

nonconformity; OR



The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the
vehicle to the buyer.

Customer Information and Reporting Safety Defects

Customer Assistance

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NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for

money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.

9. The following remedies may

not

be sought in BBB AUTO LINE: punitive or multiple

damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).

10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the

decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.

11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will

comply with the decision within a reasonable time not to exceed 30 days after we
receive notice of your acceptance of the decision.

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.

Customer Information and Reporting Safety Defects

Customer Assistance

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Customer Assistance (Canada)

▼

Satisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

▼

STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.

▼

STEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).

▼

STEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on

page 9-2 for the location of the VIN.

4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.

Customer Information and Reporting Safety Defects

Customer Assistance

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▼

Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

▼

Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached locally:

Province/Territory

CAMVAP Number

British Columbia & Yukon Territories

1 (800) 207-0685

Alberta & Northwest Territories

1 (800) 207-0685

Saskatchewan

1 (800) 207-0685

Manitoba

1 (800) 207-0685

Customer Information and Reporting Safety Defects

Customer Assistance

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Province/Territory

CAMVAP Number

Ontario

1 (800) 207-0685

Atlantic Canada

1 (800) 207-0685

Quebec

1 (800) 207-0685

▼

Regional Offices

REGIONAL OFFICES

COVERING AREAS

MAZDA CANADA INC.

WESTERN REGION

5011 275 STREET

LANGLEY, BRITISH COLUMBIA

V4W 0A8

(778) 369-2100

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

MAZDA CANADA INC.

CENTRAL REGION
55 VOGELL ROAD,

RICHMOND HILL,

ONTARIO, L4B 3K5

1 (800) 263-4680

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD ISLAND,

NEWFOUNDLAND

MAZDA CANADA INC.

QUEBEC REGION

6111 ROUTE TRANSCANADIENNE

POINTE CLAIRE, QUEBEC

H9R 5A5

QUEBEC

Customer Information and Reporting Safety Defects

Customer Assistance

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Customer Assistance (Puerto Rico)

Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼

STEP 1

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

▼

STEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.

Please help us by providing the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

Customer Information and Reporting Safety Defects

Customer Assistance

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Customer Assistance (Mexico)

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼

Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.



If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.



If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

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Customer Assistance

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In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

Customer Information and Reporting Safety Defects

Customer Assistance

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Importer/Distributor

▼

U.S.A.

Mazda North American Operations

200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

▼

CANADA

Mazda Canada Inc.

55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada

▼

PUERTO RICO/U.S. Virgin Island

International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)

P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777

▼

MEXICO

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico

▼

GUAM

Triple J Motors

157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555

▼

SAIPAN

Pacific International Marianas, Inc.
(d.b.a. Midway Motors)

P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)

P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051

▼

AMERICAN SAMOA

Polynesia Motors, Inc.

P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347

Customer Information and Reporting Safety Defects

Mazda Importer/Distributors

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Reporting Safety Defects (U.S.A.)

If you believe that your vehicle has a defect which could cause a crash or could cause injury
or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporation or your Mazda
Importer/Distributor.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation or your Mazda Importer/Distributor.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other
information about motor vehicle safety from http://www.safercar.gov.

NOTE

If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-13) in this manual.

Customer Information and Reporting Safety Defects

Reporting Safety Defects

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Warranties for Your Mazda



New Vehicle Limited Warranty



Powertrain Limited Warranty



Safety Restraint System Limited Warranty



Anti-perforation Limited Warranty



Federal Emission Control Warranty/California Emission Control Warranty



Emission Defect Warranty



Emission Performance Warranty



Emission Control Warranty



Replacement Parts and Accessories Limited Warranty



Tire Warranty

NOTE

Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.

Customer Information and Reporting Safety Defects

Warranty

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Outside the United States/Canada

Government regulations in the United States/Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.

The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States/Canada.

United States

However, in the event that you are moving to Canada permanently, Mazda vehicles built for
use in the United States could be eligible for exportation to Canada with specific vehicle
modifications to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada

However, in the event that you are moving to the United States permanently, Mazda
vehicles built for use in Canada could be eligible for exportation to the United States with
specific vehicle modifications to comply with the United States Federal Motor Vehicle
Safety Standards (FMVSS).

NOTE

The above is applicable for a permanent import/export situation and not related to travelers
on vacation.

You may have the following problems if you do take your vehicle outside of the United
States/Canada:



Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.



Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.

Please refer to your Manufacturer's Warranty Booklet for more information.

Customer Information and Reporting Safety Defects

Warranty

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Registering Your Vehicle in A Foreign Country (Except

United States and Canada)

Registering your vehicle in a foreign country may be problematic depending on whether it
meets the specific emission and safety standards of the country in which the vehicle will be
driven. Consequently, your vehicle may require modifications at personal expense in order
to meet the regulations.
In addition, you should be aware of the following issues:
Satisfactory vehicle servicing may be difficult or impossible in another country.

The fuel specified for your vehicle may be unavailable.

Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be
unavailable.

There might not be an Authorized Mazda Dealer in the country you plan to take your
vehicle.

The Mazda warranty is valid only in certain countries.

Customer Information and Reporting Safety Defects

Warranty

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Add-On Non-Genuine Parts and Accessories

Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's
performance or safety systems; the Mazda warranty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Mazda Dealer.

WARNING

Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:

Improperly designed parts or accessories could seriously affect your vehicle's performance or
safety systems. This could cause you to have an accident or increase your chances of injuries
in an accident.

Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:

Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS/TCS/DSC inactivation, or a fire in the vehicle.

Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.

Customer Information and Reporting Safety Defects

Warranty

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Cell Phones Warning

WARNING

Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:

Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-free system to at least leave the hands free to
drive the vehicle. Never use a cell phone or other electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.

Customer Information and Reporting Safety Defects

Cell Phones

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Event Data Recorder (U.S.A. and Canada)

This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicle dynamics and safety
systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:



How various systems in your vehicle were operating;



Whether or not the driver and passenger safety belts were buckled/fastened;



How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,



How fast the vehicle was traveling.

These data can help provide a better understanding of the circumstances in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial crash or near crash-like situation
occurs; no data are recorded by the EDR under normal driving conditions and no personal
data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or
the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law
enforcement, that have the special equipment, can read the information if they have access
to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third party unless:



A written agreement from the vehicle owner or the lessee is obtained



Officially requested by the police or other law enforcement authorities



Used as a defense for Mazda in a lawsuit, claim, or arbitration



Ordered by a judge or court

However, if necessary Mazda will:



Use the data for research on Mazda vehicle performance, including safety.



Disclose the data or the summarized data to a third party for research purposes without
disclosing vehicle or owner identification information.

Customer Information and Reporting Safety Defects

Event Data Recorder

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Recording of Vehicle Data

This vehicle is equipped with a computer which records the following main vehicle data
related to vehicle controls, operation, and other driving conditions.

Recorded data



Vehicle conditions such as engine speed and vehicle speed



Driving operation conditions such as accelerator and brake pedals, and information related
to the environmental circumstances while the vehicle is driven



Malfunction diagnosis information from each on-vehicle computer



Information related to controls of other on-vehicle computers

NOTE

The recorded data may vary depending on the vehicle grade and optional equipment. Voice
and images are not recorded.

Data handling

Mazda and its subcontracting parties may obtain and use the recorded data for vehicle
malfunction diagnosis, research and development, and quality improvement.
Mazda will not disclose or provide any of the obtained data to a third party unless:



An agreement from the vehicle owner (agreements from lessor and lessee for leased
vehicle) is obtained



Officially requested by the police or other law enforcement authorities



For statistical processing by a research institution after processing the data so that
identification of the owner or the vehicle is impossible

Customer Information and Reporting Safety Defects

Recording of Vehicle Data

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Uniform Tire Quality Grading System (UTQGS)

This information relates to the tire grading system developed by the U.S. National Highway
Traffic Safety Administration for grading tires by tread wear, traction, and temperature
performance.

▼

Tread Wear

The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.

The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.

▼

Traction-AA, A, B, C

The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent the
tire's ability to stop on wet pavement as measured under controlled conditions on specified
government test surfaces of asphalt and concrete. A tire marked C may have poor traction
performance.

WARNING

The traction grade assigned to this tire is based on braking (straight ahead) traction tests and
does not include acceleration cornering (turning), hydroplaning, or peak traction
characteristics.

▼

Temperature-A, B, C

The temperature grades A (the highest), B, and C, represent the tire's resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.

Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher
levels of performance on the laboratory test wheel than the minimum required by law.

Customer Information and Reporting Safety Defects

Uniform Tire Quality Grading System (UTQGS)

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WARNING

Keep your vehicle's tires properly inflated and not overloaded:

Driving with improperly inflated or overloaded tires is dangerous. Excessive speed,
underinflation, or excessive loading, either separately or in combination, can cause heat
buildup and possible tire failure. The temperature grade for this tire is established for a tire
that is properly inflated and not overloaded.

These grades will be added to the sidewalls of passenger vehicle tires over the next several
years according to a schedule established by the NHTSA and the tire manufacturers.

The grade of tires available as standard or optional equipment on Mazda vehicles may vary
with respect to grade.

ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND TO
ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS.

▼

UNIFORM TIRE QUALITY GRADING

Quality grades can be found where applicable on the tire sidewall between tread shoulder
and maximum section width.
For example:

TREADWEAR 200 TRACTION AA TEMPERATURE A

UTQG

MARK (example)

Customer Information and Reporting Safety Defects

Uniform Tire Quality Grading System (UTQGS)

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Tire Labeling

Federal law requires tire manufacturers to place standardized information on the sidewall of
all tires. This information identifies and describes the fundamental characteristics of the tire
and also provides a tire identification number for safety standard certification and in case of
a recall.

▼

Information on Passenger Vehicle Tires

Please refer to the sample below.

1. TIN: U.S. DOT tire identification number
2. Passenger car tire
3. Nominal width of tire in millimeters
4. Ratio of height to width (aspect ratio)
5. Radial
6. Run-flat tire
7. Rim diameter code
8. Load index & speed symbol
9. Severe snow conditions
10. Tire ply composition and materials used
11. Max. load rating
12. Tread wear, traction and temperature grades
13. Max. permissible inflation pressure
14. SAFETY WARNING

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P215/65R15 95H is an example of a tire size and load index rating. Here is an explanation
of the various components of that tire size and load index rating. Note that the tire size and
load index rating may be different from the example.

Indicates a tire that may be installed on cars, SUVs, minivans and light trucks as designated
by the Tire and Rim Association (T&RA).

NOTE

If your tire size does not begin with a letter this may mean it is designated by either ETRTO
(European Tire and Rim Technical Organization) or JATMA (Japan Tire Manufacturing
Association).

215

“215” is the nominal width of the tire in millimeters. This three-digit number gives the
width in millimeters of the tire from sidewall edge to sidewall edge. In general, the larger
the number, the wider the tire.

“65” is the aspect ratio. This two-digit number indicates the tire's ratio of height to width.

“R” is the tire construction symbol. R indicates “Radial ply construction”.

“15” is the wheel rim diameter in inches.

“95” is the Load Index. This two-or three-digit number indicates how much weight each tire
can support.

“H” is the speed rating. The speed rating denotes the maximum speed for which the use of
the tire is rated.

Letter Rating

Speed Rating

99 mph

106 mph

112 mph

118 mph

124 mph

130 mph

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Letter Rating

Speed Rating

149 mph

168

mph

186

mph

For tires with a maximum speed capability over 149 mph, tire manufacturers sometimes use the letters ZR. For

tires with a maximum speed capability over 186 mph, tire manufacturers always use the letters ZR.

M S or M/S: Mud and Snow

AT: All Terrain.
AS: All Season. The “M S” or “M/S” indicates that the tire has some functional use in mud
and snow.

U.S. DOT Tire Identification Number (TIN)

This begins with the letters “DOT” which indicates the tire meets all federal standards. The
next two numbers or letters are the plant code where it was manufactured, and the last four
numbers represent the week and year the tire was manufactured. For example, the numbers
457 means the 45st week of 1997. After 2000 the numbers go to four digits. For example,
the number 2102 means the 21th week of 2002. The other numbers are marketing codes
used at the manufacturer's discretion. This information is used to contact consumers if a tire
defect requires a recall.

Tire Ply Composition and Materials Used

The number of plies indicates the number of layers of rubber-coated fabric in the tire. In
general, the greater the number of plies, the more weight a tire can support. Tire
manufacturers also must indicate the tire materials, which include steel, nylon, polyester,
and other.

Maximum Load Rating

This number indicates the maximum load in kilograms and pounds that can be carried by the
tire.

Maximum Permissible Inflation Pressure

This number is the greatest amount of air pressure that should ever be put in the tire under
normal driving conditions.

Tread Wear, Traction and Temperature Grades

Tread wear:

The tread wear grade is a comparative rating based on the wear rate of the tire

when tested under controlled conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the
government course as a tire graded 100.

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Traction:

The traction grades, from highest to lowest are AA, A, B, and C. The grades

represent the tire's ability to stop on wet pavement as measured under controlled conditions
on specified government test surfaces of asphalt and concrete. A tire marked C may have
poor traction performance.

Temperature:

The temperature grades are A (the highest), B and C, representing the tire's

resistance to the generation of heat and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory test wheel.

Snow Tires

In some heavy snow areas, local governments may require true snow tires, those with very
deeply cut tread. These tires should only be used in pairs or placed on all four wheels. Make
sure you purchase snow tires that are the same size and construction type as the other tires
on your vehicle.

SAFETY WARNING

The following safety warning appears on the tire's sidewall.
SERIOUS INJURY MAY RESULT FROM:



EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER MOUNTING-MATCH
TIRE DIAMETER TO RIM DIAMETER; NEVER EXCEED 40 psi (275 kPa) TO SEAT
BEADS-ONLY SPECIALLY TRAINED PERSONS SHOULD MOUNT TIRES.



TIRE FAILURE DUE TO UNDER-INFLATION/OVERLOADING/
DAMAGE-FOLLOW OWNER'S MANUAL AND PLACARD IN
VEHICLE-FREQUENTLY CHECK INFLATION PRESSURE AND INSPECT FOR
DAMAGE.

▼

Information on Temporary Tires

Please refer to the sample below.

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1. Temporary tires
2. Nominal width of tire in millimeters
3. Ratio of height to width (aspect ratio)
4. Diagonal
5. Rim diameter code
6. Load index & speed symbol
T115/70D16 90M is an example of a tire size and load index rating. Here is an explanation
of the various components of that tire size and load index rating. Note that the tire size and
load index rating may be different from the example.

Indicates a tire that may be installed on cars, SUVs, minivans and light trucks as designated
by the Tire and Rim Association (T&RA).

115

“115” is the nominal width of the tire in millimeters. This three-digit number gives the
width in millimeters of the tire from sidewall edge to sidewall edge. In general, the larger
the number, the wider the tire.

“70” is the aspect ratio. This two-digit number indicates the tire's ratio of height to width.

“D” is the tire construction symbol. D indicates “diagonal ply construction”.

“16” is the wheel rim diameter in inches.

“90” is the Load Index. This two-or three-digit number indicates how much weight each tire
can support.

“M” is the speed rating. The speed rating denotes the maximum speed for which the use of
the tire is rated.

Letter Rating

Speed Rating

81 mph

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Location of the Tire Label (Placard)

You will find the tire label containing tire inflation pressure by tire size and other important
information on the driver's side B-pillar or on the edge of the driver's door frame.

SAMPLE

▼

Recommended Tire Inflation Pressure

On the tire label you will find the recommended tire inflation pressure in both kPa and psi
for the tires installed as original equipment on the vehicle. It is very important that the
inflation pressure of the tires on your vehicle is maintained at the recommended pressure.
You should check the tire pressure regularly to insure that the proper inflation pressure is
maintained.
Refer to Tires on page 9-12.

NOTE

Tire pressures listed on the vehicle placard or tire information label indicate the
recommended cold tire inflation pressure, measured when the tires are cold, after the vehicle
has been parked for at least 3 hours. As you drive, the temperature in the tire warms up,
increasing the tire pressure.

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WARNING

Always check the tire inflation pressures on a regular basis according to the recommended
tire inflation pressure on the tire label and in conjunction with the information in this owner's
manual:

Driving your vehicle with under-inflated tires is dangerous.
Under-inflation is the most common cause of failures in any kind of tire and may result in
severe cracking, tread separation or “blowout”, with unexpected loss of vehicle control and
increased risk of injury. Under-inflation increases sidewall flexing and rolling resistance,
resulting in heat buildup and internal damage to the tire. It results in unnecessary tire stress,
irregular wear, loss of control and accidents. A tire can lose up to half of its air pressure and
not appear to be flat!
It is impossible to determine whether or not tires are properly inflated just by looking at them.

▼

Checking Tire Pressure

1. When you check the air pressure, make sure the tires are cold ―meaning they are not

hot from driving even a mile.

2. Remove the cap from the valve on one tire.
3. Firmly press a tire gauge onto the valve.
4. Add air to achieve recommended air pressure.
5. If you overfill the tire, release air by pushing on the metal stem in the center of the

valve. Then recheck the pressure with your tire gauge.

6. Replace the valve cap.
7. Repeat with each tire, including the spare.

NOTE

Some spare tires require higher inflation pressure.

8. Visually inspect the tires to make sure there are no nails or other objects embedded that

could poke a hole in the tire and cause an air leak.

9. Check the sidewalls to make sure there are no gouges, cuts, bulges, cracks or other

irregularities.

▼

Glossary of Terms

Tire Placard:

A label indicating the OE tire sizes, recommended inflation pressure, and the

maximum weight the vehicle can carry.

Tire Identification Number (TIN):

A number on the sidewall of each tire providing

information about the tire brand and manufacturing plant, tire size, and date of manufacture.

Inflation Pressure:

A measure of the amount of air in a tire.

kPa:

Kilopascal, the metric unit for air pressure.

psi:

Pounds per square inch, the English unit for air pressure.

B-pillar:

The structural member at the side of the vehicle behind the front door.

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Original Equipment (OE):

Describes components originally equipped on the vehicle.

Vehicle Load Limit:

The maximum value of the combination weight of occupants and

cargo.

Bead Area of the Tire:

Area of the tire next to the rim.

Sidewall Area of the Tire:

Area between the bead area and the tread.

Tread Area of the Tire:

Area on the perimeter of the tire that contacts the road when it's

mounted on the vehicle.

Seating capacity

means the total allowable number of vehicle occupants. Seating capacity

is described on the tire label.

Production options weight

is the combination weight of installed regular production

options weighing over 2.3 kilograms in excess of the standard items which they replace, and
not previously considered in the curb weight or accessory weight, including heavy duty
brakes, ride levelers, roof rack, heavy duty battery, and special trim.

Rim

is the metal support (wheel) for a tire or a tire and tube assembly upon which the tire

beads are seated.

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Tire Maintenance

Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Here are
some important maintenance points:

▼

Tire Inflation Pressure

Inspect all tire pressure monthly (including the spare) when the tires are cold. Maintain
recommended pressures for the best ride, top handling, and minimum tire wear. Use the
pressures specified on the vehicle tire information placard or tire label for optimum service.

▼

Tire Rotation

To equalize tread wear, rotate the tires every 12,000 km (7,500 miles) at the latest or sooner
if irregular wear develops. Mazda recommends to rotate every 8,000 km (5,000 miles) to
help increase tire life and distribute wear more evenly.

Do not incl

de (TEM

ORARY USE ONLY)

spare tire in rotation.

Forward

Inspect the tires for uneven wear and damage. Abnormal wear is usually caused by one or a
combination of the following:



Incorrect tire pressure



Improper wheel alignment



Out-of-balance wheel



Severe braking

After rotation, inflate all tire pressures to specification (page 9-12) and inspect the lug nuts
for tightness.

CAUTION

Rotate unidirectional tires and radial tires that have an asymmetrical tread pattern or studs
only from front to rear, not from side to side. Tire performance will be weakened if rotated
from side to side.

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▼

Replacing a Tire

WARNING

Always use tires that are in good condition:

Driving with worn tires is dangerous. Reduced braking, steering, and traction could result in
an accident.

If a tire wears evenly, a wear indicator will appear as a solid band across the tread.
Replace the tire when this happens.

New tread

Tread wear indicator

Worn tread

You should replace the tire before the band crosses the entire tread.

NOTE

Tires degrade over time, even when they are not being used on the road. It is recommended
that tires generally be replaced when they are 6 years or older. Heat caused by hot climates
or frequent high loading conditions can accelerate the aging process. You should replace
the spare tire when you replace the other road tires due to the aging of the spare tire. The
period in which the tire was manufactured (both week and year) is indicated by a 4-digit
number.
Refer to Tire Labeling on page 8-25.

▼

Safety Practices

The way you drive has a great deal to do with your tire mileage and safety. So cultivate
good driving habits for your own benefit.



Observe posted speed limits and drive at speeds that are safe for the existing weather
conditions



Avoid fast starts, stops and turns



Avoid potholes and objects on the road



Do not run over curbs or hit the tire against the curb when parking

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CAUTION

If you feel a sudden vibration or ride disturbance while driving or you suspect your tire or
vehicle has been damaged, immediately reduce your speed. Drive with caution until you can
safely pull off the road. Stop and inspect the tire for damage. If the tire is under-inflated or
damaged, deflate it, remove the tire and rim and replace it with your spare tire. If you cannot
detect a cause, have the vehicle towed to the nearest vehicle or tire dealer to have the vehicle
inspected.

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Vehicle Loading

This section will guide you in the proper loading of your vehicle and/or trailer, to keep your
loaded vehicle weight within its design rating capability, with or without a trailer. Properly
loading your vehicle will provide maximum return of vehicle design performance. Before
loading your vehicle, familiarize yourself with the following terms for determining your
vehicle's weight ratings, with or without a trailer, from the vehicle's Safety Certification
Label and Tire and Load Information Label:

WARNING

Overloaded Vehicle:

Overloading a vehicle is dangerous. The results of overloading can have serious consequences
in terms of passenger safety. Too much weight on a vehicle's suspension system can cause
spring or shock absorber failure, brake failure, handling or steering problems, irregular tire
wear, tire failure or other damage.
Overloading makes a vehicle harder to drive and control. It also increases the distance
required for stopping. In cases of serious overloading, brakes can fail completely, particularly
on steep grades. The load a tire will carry safely is a combination of the size of the tire, its load
range, and corresponding inflation pressure.
Never overload the vehicle and always observe the vehicle's weight ratings from the vehicle's
Safety Certification and Tire and Load Information labels.

Base Curb Weight is the weight of the vehicle including a full tank of fuel and all
standard equipment. It does not include passengers, cargo, or optional equipment.

Vehicle Curb Weight

is the weight of your new vehicle when you picked it up from your

dealer plus any aftermarket equipment.

PAYLOAD

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Mazda CX-5 (2024 year). Manual in english - page 19