Mazda CX-5 (2024 year). Manual in english

Towing Description

We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.

Proper lifting and towing are necessary to
prevent damage to the vehicle. Particularly
when towing an AWD vehicle, where all
the wheels are connected to the drive train,
proper transporting of the vehicle is
absolutely essential to avoid damaging the
drive system. Government and local laws
must be followed.

Wheel dollies

A towed FWD vehicle should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.

When towing a FWD vehicle with the rear
wheels on the ground, release the parking
brake.
Refer to Electric Parking Brake (EPB) on
page 4-100.

A towed AWD vehicle must have all its
wheels off the ground.

WARNING

Always tow an AWD vehicle with all four
wheels off the ground:

Towing an AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail away
from the tow truck and cause an accident.
If the drive train has been damaged,
transport the vehicle on a flatbed truck.

CAUTION



Do not tow the vehicle pointed backward
with driving wheels on the ground. This
may cause internal damage to the
transaxle.

If Trouble Arises

Emergency Towing

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

Do not tow with sling-type equipment.
This could damage your vehicle. Use
wheel-lift or flatbed equipment.



If the parking brake cannot be released
when towing the vehicle, transport the
vehicle with all front and rear wheels
raised off the ground as shown in the
figure. If the vehicle is towed without
raising the wheels off the ground, the
brake system could be damaged.

Wheel dollies

Tiedown Hooks

CAUTION

Do not use the front and rear tiedown
eyelets for towing the vehicle.
They have been designed only for securing
the vehicle to a transport vessel during
shipping.
Using the eyelets for any other purpose
could result in the vehicle being damaged.

▼

Tiedown Hooks

1. Remove the tiedown eyelet and the lug

wrench from the luggage compartment
(page 7-3).

2. Wrap a flathead screwdriver or similar

tool with a soft cloth to prevent
damage to a painted bumper, and open
the cap located on the front or rear
bumper.

Front

If Trouble Arises

Emergency Towing

7-20

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Rear

Jack lever

CAUTION

Do not use excessive force as it may
damage the cap or scratch the painted
bumper surface.

NOTE

Remove the cap completely and store it
so as not to lose it.

3. Securely install the tiedown eyelet

using the lug wrench.

Front

Lug wrench

Tiedown
eyelet

Rear

Tiedown eyelet

Lug wrench

4. Hook the tying rope to the tiedown

eyelet.

CAUTION

If the tiedown eyelet is not securely
tightened, it may loosen or disengage
from the bumper when tying the
vehicle. Make sure that the tiedown
eyelet is securely tightened to the
bumper.

If Trouble Arises

Emergency Towing

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If a Warning Light Turns On or Flashes

If any warning light turns on/flashes, take appropriate action for each light. There is no
problem if the light turns off, however if the light does not turn off or turns on/flashes again,
consult an Authorized Mazda Dealer.
The details for some warnings can be viewed on the center display or multi-information
display (Type A/Type B) in the instrument cluster.

Center display

1. Select “Information” on the home screen.
2. Select “Vehicle Status Monitor”.
3. Select the applicable warning to view the warning details.

NOTE

You can also display the currently occurring warning by sliding the commander knob to the
left while on the home screen of the center display.

Multi-information display (Type A/Type B)

1. Press the INFO switch on the steering switch to display the warning indication screen.

Refer to Multi-information Display (Type A) on page 4-20.
Refer to Multi-information Display (Type B) on page 4-37.

▼

Stop Vehicle in Safe Place Immediately

If any of the following warning lights turns on, the system may have a malfunction. Stop the
vehicle in a safe place immediately and contact an Authorized Mazda Dealer.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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Signal

Warning

Brake System Warning

Indication/Warning

Light

This warning has the following functions:

Parking brake warning/Warning light inspection

The light illuminates when the parking brake is applied with the ignition switched to
START or ON. It turns off when the parking brake is released.

When the light turns on

If the brake system warning light remains turned on even though the parking brake is
released, the brake fluid may be low or there could be a problem with the brake sys‐
tem. Park the vehicle in a safe place immediately and contact an Authorized Mazda
Dealer.

When the light is flashing

The light flashes if the Electric Parking Brake (EPB) has a malfunction.
If the light remains flashing even if the Electric Parking Brake (EPB) switch is oper‐
ated, consult an Authorized Mazda Dealer as soon as possible.

WARNING

Do not drive with the brake system warning light illuminated. Contact an Authorized
Mazda Dealer to have the brakes inspected as soon as possible:

Driving with the brake system warning light illuminated is dangerous. It indicates that
your brakes may not work at all or that they could completely fail at any time. If this
light remains illuminated, after checking that the parking brake is fully released, have
the brakes inspected immediately.

CAUTION

In addition, the effectiveness of the braking may diminish so you may need to depress
the brake pedal more strongly than normal to stop the vehicle.

Electronic Brake Force

Distribution System

Warning

If the electronic brake force distribution control unit determines that some compo‐
nents are operating incorrectly, the control unit may illuminate the brake system
warning light and the ABS warning light simultaneously. The problem is likely to be
the electronic brake force distribution system.

WARNING

Do not drive with both the ABS warning light and brake warning light illuminated.
Have the vehicle towed to an Authorized Mazda Dealer to have the brakes inspected as
soon as possible:

Driving when the brake system warning light and ABS warning light are illuminated
simultaneously is dangerous.
When both lights are illuminated, the rear wheels could lock more quickly in an emer‐
gency stop than under normal circumstances.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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Signal

Warning

Charging System Warn‐

ing Indication/Warning

Light

If the warning light illuminates while driving, it indicates a malfunction of the alter‐
nator or of the charging system.
Drive to the side of the road and park off the right-of-way. Consult an Authorized
Mazda Dealer.

CAUTION

Do not continue driving when the charging system warning light is illuminated be‐
cause the engine could stop unexpectedly.

Engine Oil Warning

Light

The light turns on when the engine oil pressure decreases.

CAUTION

Do not drive the vehicle with the engine oil warning light turned on. Driving the vehicle
with decreased engine oil pressure may cause engine damage.

If the engine oil warning light turns on while driving, stop the vehicle in a safe place
and stop the engine.
After that, contact an Authorized Mazda Dealer.

(Red)

High Engine Coolant

Temperature Warning

Indication/Warning

Light

The light flashes when the engine coolant temperature is extremely high, and illumi‐
nates when the engine coolant temperature increases further.

Handling Procedure
Flashing light

Drive slowly to reduce engine load until you can find a safe place to stop the vehicle
and wait for the engine to cool down.

Illuminated light

This indicates the possibility of overheating. Park the vehicle in a safe place immedi‐
ately and stop the engine.
Refer to Overheating on page 7-17.

CAUTION

Do not drive the vehicle with the high engine coolant temperature warning light illumi‐
nated. Otherwise, it could result in damage to the engine.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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Signal

Warning

Power Steering Mal‐

function Indication

The message is displayed if the electric power steering has a malfunction.
If the message is displayed, stop the vehicle in a safe place and do not operate the
steering wheel. There is no problem if the message in the display turns off after a
while. Contact an Authorized Mazda Dealer if the message is displayed continuously.

NOTE



If the message is displayed, the power steering will not operate normally. In this
case, the steering wheel can still be operated, however, the operation may feel
heavy compared to normal, or the steering wheel could vibrate when turning.



Repeatedly jerking the steering wheel left and right while the vehicle is stopped or
moving extremely slowly will cause the power steering system to go into protective
mode which will make the steering feel heavy, but this does not indicate a problem.
If this occurs, park the vehicle safely and wait several minutes for the system to
return to normal.

Power Steering Mal‐

function Indicator

Light

The light illuminates/flashes if the electric power steering has a malfunction.
If the light illuminates/flashes, stop the vehicle in a safe place and do not operate the
steering wheel. There is no problem if the light turns off after a while. Contact an Au‐
thorized Mazda Dealer if the light illuminates/flashes continuously.

NOTE



If the indicator light illuminates/flashes, the power steering will not operate nor

‐

mally. If this happens, the steering wheel can still be operated, however, the opera

‐

tion may feel heavy compared to normal, or the steering wheel could vibrate when
turning.



▼

Contact Authorized Mazda Dealer and Have Vehicle Inspected

If any of the following warning lights or the indicator light turns on/flashes, the system may
have a malfunction. Contact an Authorized Mazda Dealer to have your vehicle inspected.

Signal

Warning

ABS Warning Light

If the ABS warning light stays on while you're driving, the ABS control unit has detected
a system malfunction. If this occurs, your brakes will function normally as if the vehicle
had no ABS.
Should this happen, consult an Authorized Mazda Dealer as soon as possible.

NOTE



When the engine is jump-started to charge the battery, uneven rpm occurs and the ABS
warning light may illuminate. If this occurs, it is the result of the weak battery and does
not indicate an ABS malfunction.
Recharge the battery.



The brake assist system does not operate while the ABS warning light is illuminated.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

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Signal

Warning

Master Warning In‐

dication/Warning

Light

With Multi-information Display (Type A/Type B)

Displays when notification of the system malfunctions is required.
Check the message indicated in the display and consult an Authorized Mazda Dealer.

Master warning
indication

Master
warning light

Master warning
indication

Multi-information Display

Type A

Type B

Indication in display and master warning light in instrument cluster are illuminated at
same time.
This indicates a malfunction with the vehicle system. Check the message indicated in the
display and consult an Authorized Mazda Dealer.
For details, refer to the explanations for the warning/indicator lights, in the warning/indi‐
cator lights section, which match the symbol in the upper part of the display.
If a message is not indicated in the display, operate the INFO switch to display the “Warn‐
ing” screen.
Refer to Message Indicated in Multi-information Display (Type A) on page 4-20.
Refer to Message Indicated in Multi-information Display (Type B) on page 4-37.

With Multi-information Display (Type C)

The light illuminates continuously if any one of the following occurs. Consult an Author‐
ized Mazda Dealer.



There is a malfunction in the battery management system.



There is a malfunction in the brake switch.

Electric Parking

Brake (EPB) Warn‐

ing Indication/
Warning Light

The warning light illuminates when the system has a malfunction. Have your vehicle in‐
spected at an Authorized Mazda Dealer.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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Signal

Warning

(Red)

Brake Pedal Opera‐
tion Demand Warn‐

ing Light

When only flashing

Flashes if there is the possibility of the vehicle not being held in the stopped position by
the AUTOHOLD function, such as on steep slopes. Depress and hold your foot on the
brake pedal.

When flashing and beep sound is activated at the same time

The warning light flashes and the beep sound is activated for about 5 seconds if there is a
problem with the system. If the warning light flashes and the warning sound is activated,
immediately depress the brake pedal and stop using the AUTOHOLD function then con‐
tact an Authorized Mazda Dealer.

WARNING

Immediately depress the brake pedal if the warning light flashes and the beep sound is acti‐
vated while using the AUTOHOLD function:

Because the AUTOHOLD function is canceled forcibly, the vehicle may move unexpectedly
and result in an accident.

Check Engine Light

If this light illuminates while driving, the vehicle may have a problem. It is important to
note the driving conditions when the light illuminated and consult an Authorized Mazda
Dealer.
The check engine light may illuminate in the following cases:



The engine's electrical system has a problem.



The emission control system has a problem.



The fuel tank level being very low or approaching empty.



The fuel-filler cap is missing or not tightened securely.

If the check engine light remains on, or it flashes continuously , do not drive at high
speeds and consult an Authorized Mazda Dealer as soon as possible.

WARNING

If the check engine light turns on, do not disconnect the battery cables.

If the battery cables are disconnected and then reconnected, the engine could be damaged
and catch on fire.

(Amber)

i-stop Warning

Light

The light turns on/flashes continuously if the system has a problem.
Have the vehicle inspected by an Authorized Mazda Dealer.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

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Signal

Warning

Automatic Trans‐

axle Warning Indi‐

cation/Warning

Light

The indication/light illuminates when the transaxle has a problem.

CAUTION

If the automatic transaxle warning indication/light illuminates, the transaxle has an electri‐
cal problem. Continuing to drive your Mazda in this condition could cause damage to your
transaxle. Consult an Authorized Mazda Dealer as soon as possible.

AWD Warning Indi‐

cation

“4WD System Malfunction” is displayed

The indication is displayed under the following conditions. The system may have a mal‐
function. Have the vehicle checked at an Authorized Mazda Dealer.



When there is a malfunction in the AWD system.



When there is a large difference between the tire size of the front and rear wheels.

“4WD System High Load” is displayed

The indication is displayed under the following conditions. Park the vehicle in a safe place
and check that the warning indication light turns off, and then drive the vehicle. Contact
an Authorized Mazda Dealer if the indication is continuously displayed.



When the differential oil temperature is excessively high.



When there is a large difference between the front and rear wheel rotation, such as
when trying to remove the vehicle from mud.

(Turns on)

TCS/DSC Indicator

Light

If the light stays on, the TCS, DSC or the brake assist system may have a malfunction and
they may not operate correctly. Take your vehicle to an Authorized Mazda Dealer.

Air Bag/Seat Belt

Pretensioner System

Warning Light

A system malfunction is indicated if the warning light constantly flashes, constantly illu‐
minates or does not illuminate at all when the ignition is switched ON. If any of these oc‐
cur, consult an Authorized Mazda Dealer as soon as possible. The system may not operate
in an accident.

WARNING

Never tamper with the air bag/pretensioner systems and always have an Authorized Mazda
Dealer perform all servicing and repairs:

Self-servicing or tampering with the systems is dangerous. An air bag/pretensioner could
accidentally activate or become disabled causing serious injury or death.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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Signal

Warning

(Flashing)

Tire Pressure Moni‐

toring System

Warning Light

If the tire pressure monitoring system has a malfunction, the tire pressure warning light
flashes. Have your vehicle checked by an Authorized Mazda Dealer as soon as possible.

WARNING

If the tire pressure monitoring system warning light illuminates or flashes, or the tire pres‐
sure warning beep sound is heard, decrease vehicle speed immediately and avoid sudden
maneuvering and braking:

If the tire pressure monitoring system warning light illuminates or flashes, or the tire pres‐
sure warning beep sound is heard, it is dangerous to drive the vehicle at high speeds, or
perform sudden maneuvering or braking. Vehicle drivability could worsen and result in an
accident.
To determine if you have a slow leak or a flat, pull over to a safe position where you can
check the visual condition of the tire and determine if you have enough air to proceed to a
place where air may be added and the system monitored again by an Authorized Mazda
Dealer or a tire repair station.

Do not ignore the TPMS Warning Light:

Ignoring the TPMS warning light is dangerous, even if you know why it is illuminated. Have
the problem taken care of as soon as possible before it develops into a more serious situa‐
tion that could lead to tire failure and a dangerous accident.

(Amber)

KEY Warning Indi‐

cation

“Keyless System Malfunction” is displayed

This message is displayed if the advanced keyless entry & push button start system has a
problem.
Contact an Authorized Mazda Dealer.

CAUTION

If the message is indicated, or the push button start indicator light (amber) flashes, the en‐
gine may not start. If the engine cannot be started, try starting it using the emergency oper‐
ation for starting the engine, and have the vehicle inspected at an Authorized Mazda Deal‐
er as soon as possible.
Refer to Emergency Operation for Starting the Engine on page 4-9.

“Ignition is On” is displayed

This message is displayed when the driver's door is opened without switching the ignition
off.

“Key Not Detected” is displayed

This message is displayed when any of the following operations is performed with the key
out of the operational range or placed in areas inside the cabin where it is difficult for the
key to be detected.



The push button start is pressed with the ignition switched off



The ignition is switched on



All doors are closed without switching the ignition off

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

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Signal

Warning

(Red)

(Turns on)

KEY Warning

Light

If any malfunction occurs in the keyless entry system, it illuminates continuously.

CAUTION

If the key warning indicator light illuminates or the push button start indicator light (amber)
flashes, the engine may not start. If the engine cannot be started, try starting it using the
emergency operation for starting the engine, and have the vehicle inspected at an Author‐
ized Mazda Dealer as soon as possible.
Refer to Emergency Operation for Starting the Engine on page 4-9.

(Amber)

High Beam Control

System (HBC)

Warning Indication/

Warning Light

The light remains turned on if there is a problem with the system. Have your vehicle in‐
spected at an Authorized Mazda Dealer.

NOTE

If the Forward Sensing Camera (FSC) field of view is impaired during bad weather condi

‐

tions (such as rain, fog, and snow) and when the windshield is dirty, the warning indica

‐

tion/warning light for the High Beam Control System (HBC) may display/turn on. Howev

‐

er, this does not indicate a problem.

Blind Spot Monitor‐

ing (BSM) Warning

Indication

The Warning indication turns on if there is any malfunction in the Blind Spot Monitoring
(BSM). Have your vehicle inspected by an Authorized Mazda Dealer.

NOTE

If the vehicle is driven on a road with less traffic and few vehicles that the radar sensors
can detect, the system may pause. However, it does not indicate a malfunction.

Blind Spot Monitor‐

ing (BSM) OFF In‐

dicator Light

A problem in the system may be indicated under the following conditions.
Have your vehicle inspected at an Authorized Mazda Dealer.



The light does not turn on when the ignition is switched ON.



The light remains on even when the Blind Spot Monitoring (BSM) system can be oper‐
ated.



It turns on while driving the vehicle.

NOTE

If the vehicle is driven on a road with less traffic and few vehicles that the radar sensors
can detect, the system may pause (The Blind Spot Monitoring (BSM) OFF indicator light
in the instrument cluster illuminates). However, it does not indicate a malfunction.

(Amber)

Driver Attention

Alert (DAA) Warn‐

ing Indication

The message is displayed when the system has a malfunction. Have your vehicle inspect‐
ed at an Authorized Mazda Dealer.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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Signal

Warning

(Amber)

Mazda Radar Cruise
Control with Stop &

Go function

(MRCC with Stop

& Go function)

Warning Indication

The message is displayed when the system has a malfunction. Have your vehicle inspect‐
ed at an Authorized Mazda Dealer.

Cruising & Traffic

Support (CTS)

Warning Indication

The message is displayed when the system has a malfunction. Have your vehicle inspect‐
ed at an Authorized Mazda Dealer.

Lane-keep Assist

System (LAS) &

Lane Departure

Warning System

(LDWS) Warning

Indication

The message is displayed when the system has a malfunction. Have your vehicle inspect‐
ed at an Authorized Mazda Dealer.
The system does not operate when the warning message is displayed.

CAUTION



Always use tires for all wheels that are of the specified size, and the same manufacture,
brand, and tread pattern. In addition, do not use tires with significantly different wear
patterns on the same vehicle. If such improper tires are used, the system may not operate
normally.



When an emergency spare tire is used, the system may not operate normally.

LED Headlight

Warning Light

This light illuminates if there is a malfunction in the LED headlight. Have your vehicle
inspected by an Authorized Mazda Dealer.

▼

Taking Action

Take the appropriate action and verify that the warning light turns off.

Signal

Warning

Action to be taken

(Amber)

Smart Brake Support/

Smart City Brake Sup‐

port (SBS/SCBS) Warn‐

ing Indication/Warning

Light

The light turns on if the windshield or the
radar sensor are dirty, or there is a malfunc‐
tion in the system.

Verify the reason why the warning light
is illuminated on the center display.
If the reason why the warning light is il‐
luminated is due to a dirty windshield,
clean the windshield.
If the warning light is illuminated be‐
cause of a dirty radar sensor, clean the
front emblem.
For any other reasons, have the vehicle
inspected at an Authorized Mazda Deal‐
er.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

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Signal

Warning

Action to be taken

Low Fuel Warning Indi‐

cation/Warning Light

The light turns on when the remaining fuel
is about 9.0 L (2.3 US gal, 1.9 Imp gal).

NOTE

The light illumination timing may vary be

‐

cause fuel inside the fuel tank moves
around according to the driving conditions
and the vehicle posture.

Add fuel.

Check Fuel Cap Warn‐

ing Indication/Warning

Light

If the check fuel cap warning light illumi‐
nates while driving, the fuel-filler cap may
not be installed properly.

Stop the engine and reinstall the fuel-fill‐
er cap.
Refer to Refueling on page 3-29.

Engine Oil Level Warn‐

ing Light

This warning light indicates that the engine
oil level is around the MIN mark (page
6-21).

Add 1 L (0.3 US gal, 0.2 Imp gal) of en‐
gine oil (page 6-20).

Seat Belt Warning Light

(Front seat)

Except Mexico

The seat belt warning light turns on if the
driver or front passenger's seat is occupied
and the seat belt is not fastened with the ig‐
nition switched ON.
If the driver or front passenger's seat belt is
unfastened (only when the front passenger's
seat is occupied) and if the vehicle is driven
at about 20 km/h (12 mph) or faster, or
about 10 km/h (6 mph) or faster for a con‐
tinuous 30 seconds, with the seat belt unfas‐
tened, the warning light flashes for a certain
period. After a short time, the warning light
stops flashing, but remains illuminated.

NOTE



The warning light flashes for about 6
seconds if the driver's seat belt is not fas

‐

tened when the ignition is switched ON.



To allow the front passenger occupant
classification sensor to function properly,
do not place and sit on an additional seat
cushion on the front passenger's seat.
The sensor may not function properly be

‐

cause the additional seat cushion could
cause sensor interference.



If a small child is seated on the front pas

‐

senger's seat, the warning light may not
operate.

Fasten the seat belts.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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Signal

Warning

Action to be taken

Seat Belt Warning Light

(Front seat)

Mexico

The seat belt warning light turns on if the
driver or front passenger's seat is occupied
and the seat belt is not fastened with the ig‐
nition switched ON.
If the driver or front passenger's seat belt is
unfastened (only when the front passenger's
seat is occupied) and the vehicle is driven at
a speed faster than about 20 km/h (12 mph),
the warning light flashes. After a short
time, the warning light stops flashing, but
remains illuminated. If a seat belt remains
unfastened, the warning light flashes again
for a given period of time.

NOTE



Placing heavy items on the front pas

‐

senger's seat may cause the front pas

‐

senger's seat belt warning function to op

‐

erate depending on the weight of the
item.



To allow the front passenger seat weight
sensor to function properly, do not place
and sit on an additional seat cushion on
the front passenger's seat. The sensor
may not function properly because the
additional seat cushion could cause sen

‐

sor interference.



If a small child is seated on the front pas

‐

senger's seat, the warning light may not
operate.

Fasten the seat belts.

(Red)

Seat Belt Warning Light

(Rear seat)

If the rear seat belts are not fastened while
the ignition is switched ON , the driver and
the passenger are alerted by the warning
light.
The warning light operates even if there is
no passenger on the rear seat.

NOTE

If a rear seat belt is not fastened by a cer

‐

tain period of time after the engine has
been started, the warning light turns off.

Fasten the seat belts.

Low Washer Fluid Lev‐

el Warning Indication/

Warning Light

This warning light indicates that little wash‐
er fluid remains.

Add washer fluid (page 6-24).

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

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Signal

Warning

Action to be taken

Door-Ajar/Liftgate-Ajar

Warning Indication/

Warning Light

The light turns on if any door/liftgate is not
closed securely.

Close the door/liftgate securely.

Hood-Ajar Warning In‐

dication (With i-stop)

The indication displays if the hood is not
closed securely.

Close the hood securely.

Tire Pressure Monitoring System Warning Light (Turns on)

Take the appropriate action and verify that the warning light turns off.

Warning

When the warning light illuminates, and the warning beep sound is heard when tire pressure is too low in one or
more tires.

WARNING

If the tire pressure monitoring system warning light illuminates or flashes, or the tire pressure warning beep sound
is heard, decrease vehicle speed immediately and avoid sudden maneuvering and braking:

If the tire pressure monitoring system warning light illuminates or flashes, or the tire pressure warning beep sound
is heard, it is dangerous to drive the vehicle at high speeds, or perform sudden maneuvering or braking. Vehicle
drivability could worsen and result in an accident.
To determine if you have a slow leak or a flat, pull over to a safe position where you can check the visual condition
of the tire and determine if you have enough air to proceed to a place where air may be added and the system
monitored again by an Authorized Mazda Dealer or a tire repair station.

Do not ignore the TPMS Warning Light:

Ignoring the TPMS warning light is dangerous, even if you know why it is illuminated. Have the problem taken
care of as soon as possible before it develops into a more serious situation that could lead to tire failure and a
dangerous accident.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

7-34

*Some models.

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Action to be taken

Inspect the tires and adjust to the specified inflation pressure (page 6-35).

CAUTION

When replacing/repairing the tires or wheels or both, have the work done by an Authorized Mazda Dealer, or the
tire pressure sensors may be damaged.

NOTE



Perform tire pressure adjustment when the tires are cold. Tire pressure will vary according to the tire temper

‐

ature, therefore let the vehicle stand for 1 hour or only drive it 1.6 km (1 mile) or less before adjusting the
tire pressures. When pressure is adjusted on hot tires to the cold inflation pressure, the TPMS warning light/
beep may turn on after the tires cool and pressure drops below specification.
Also, an illuminated TPMS warning light, resulting from the tire air pressure dropping due to cold ambient
temperature, may turn off if the ambient temperature rises. In this case, it will also be necessary to adjust the
tire air pressures. If the TPMS warning light illuminates due to a drop in tire air pressure, make sure to check
and adjust the tire air pressures.



After adjusting the tire air pressures, it may require some time for the TPMS warning light to turn off. If the
TPMS warning light remains illuminated, drive the vehicle at a speed of at least 25 km/h (16 mph) for 10
minutes, and then verify that it turns off.



Tires lose air naturally over time and the TPMS cannot tell if the tires are getting too soft over time or you
have a flat. However, when you find one low tire in a set of four-that is an indication of trouble; you should
have someone drive the vehicle slowly forward so you can inspect any low tire for cuts and any metal objects
sticking through tread or sidewall. Put a few drops of water in the valve stem to see if it bubbles indicating a
bad valve. Leaks need to be addressed by more than simply refilling the trouble tire as leaks are dangerous

―

take it to an Authorized Mazda Dealer which has all the equipment to fix tires, TPMS systems and order

the best replacement tire for your vehicle.

If the warning light illuminates again even after the tire pressures are adjusted, there may be a tire puncture.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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KEY Warning Indication/Warning Light

Take the appropriate action and verify that the warning light turns off.

Signal

Cause

Action to be taken

(White)

KEY Warning Indica‐

tion

The key battery is dead.

Replace the key battery (page 6-33).

(Red)

(Flashing)

KEY Warning Light

The key battery is dead.

Replace the key battery (page 6-33).

The key is not within the operation range.

Bring the key into the operation range
(page 3-8).

The key is placed in areas inside the cabin
where it is difficult for the key to be detect‐
ed.

A key from another manufacturer similar to
the key is in the operation range.

Take the key from another manufacturer
similar to the key out of the operation
range.

Without the ignition switched off, the key is
taken out of the cabin, and then all the
doors are closed.

Bring the key back into the cabin.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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Message Indicated on Multi-information Display

If there is a notification from the vehicle, a message is displayed in the multi-information
display. Check the information and take the necessary action.

(Display example)

Instrument Cluster

Type A

Type B

If the warning light turns on/flashes simultaneously or a symbol is indicated in the display,
check the information regarding the warning light or symbol.
Refer to If a Warning Light Turns On or Flashes on page 7-22.

Display

Content

Action to be taken

Indicated when the push button start is
pressed while the selector lever is not in
the P position.

Shift the selector lever to the P position.

Indicated when the push button start is
pressed without depressing the brake
pedal.

Depress the brake pedal and press the
push button start.

Indicates when the Electric Parking
Brake (EPB) switch is operated without
depressing the brake pedal.

Operate the Electric Parking Brake
(EPB) switch while depressing the brake
pedal.

Indicates when there is a problem with
the brake related system while the vehi‐
cle is being held in a stop position by the
AUTOHOLD function or during the
Mazda Radar Cruise Control with Stop
& Go function (MRCC with Stop & Go
function) stop hold control.

Depress the brake pedal.
Cancel the AUTOHOLD function or the
Mazda Radar Cruise Control with Stop
& Go function (MRCC with Stop & Go
function), and have your vehicle inspect‐
ed at an Authorized Mazda Dealer.

Indicates the possibility of the vehicle
not being held in the stopped position by
the AUTOHOLD function or the Mazda
Radar Cruise Control with Stop & Go
function (MRCC with Stop & Go func‐
tion) stop hold control, such as on steep
slopes.

Depress and hold your foot on the brake
pedal.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

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Display

Content

Action to be taken

Indicates when the cancel operation is
done without depressing the brake pedal
while the vehicle is being held in the
stopped position by the AUTOHOLD
function.

Cancel the AUTOHOLD function stop
hold control while depressing the brake
pedal.

Indicated when the engine coolant tem‐
perature is high or the engine is hot, and
the engine output is limited.

Drive slowly and make sure that the in‐
dication turns off.
If the indication does not turn off, con‐
sult an Authorized Mazda Dealer.

This message is indicated when the
Mi-Drive switch is operated while there
is a problem with the Mazda intelligent
Drive Select (Mi-Drive) related system.

Have your vehicle inspected by an Au‐
thorized Mazda Dealer.

This message is indicated when SPORT
mode is selected while Mazda Radar
Cruise Control with Stop & Go function
(MRCC with Stop & Go function), and
Cruising & Traffic Support (CTS) are
operating.

When Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop
& Go function), and Cruising & Traffic
Support (CTS) are operating, the vehicle
cannot be driven in SPORT mode.

This message is indicated when there is
a problem with the related system during
Mi-Drive operation.

Have your vehicle inspected by an Au‐
thorized Mazda Dealer.

This message is indicated when Mazda
Radar Cruise Control with Stop & Go
function (MRCC with Stop & Go func‐
tion), and Cruising & Traffic Support
(CTS) are turned on while the vehicle is
being driven in SPORT mode.

When Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop
& Go function), and Cruising & Traffic
Support (CTS) are operating, the vehicle
cannot be driven in SPORT mode.

This message is indicated when the
Mi-Drive switch operation is not accept‐
ed during operation of equipment such
as the ABS.

Operate the Mi-Drive switch during
steady driving.

This message is indicated when
Mi-Drive is stopped by an operation oth‐
er than by the driver.

If this message is indicated even though
the Mi-Drive switch is operated again,
have your vehicle inspected by an Au‐
thorized Mazda Dealer.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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Warning Sound is

Activated

▼

Lights-On Reminder

The lights-on reminder is operable when
the time setting

of the auto headlight off

function is off.
If lights are on and the ignition is switched
to ACC or off, a continuous beep sound
will be heard when the driver's door is
opened.

1 If the light switch is left on, the auto

headlight off function automatically
turns off the lights about 30 seconds
after switching the ignition off. The
time setting can be changed.
Refer to the Mazda Connect Owner's
Manual or consult an Authorized
Mazda Dealer.

NOTE



When the ignition is switched to ACC,
the “Ignition Not Switched Off (STOP)
Warning Beep” (page 7-40) overrides
the lights-on reminder.



A personalized function is available to
change the sound volume for the
lights-on reminder.
Refer to the Mazda Connect Owner's
Manual or consult an Authorized Mazda
Dealer.

▼

Air Bag/Seat Belt Pretensioner
System Warning Beep

If there is a problem with the air bag/seat
belt pretensioner systems and the warning
light illumination, a warning beep sound

will be heard for about 5 seconds every
minute.

The air bag and seat belt pretensioner
system warning beep sound will continue
to be heard for approximately 35 minutes.
Have your vehicle inspected at an
Authorized Mazda Dealer as soon as
possible.

WARNING

Do not drive the vehicle with the air bag/
seat belt pretensioner system warning beep
sounding:

Driving the vehicle with the air bag/seat
belt pretensioner system warning beep
sounding is dangerous. In a collision, the
air bags and the seat belt pretensioner
system will not deploy and this could result
in death or serious injury. Contact an
Authorized Mazda Dealer to have the
vehicle inspected as soon as possible.

▼

Seat Belt Warning Beep

Front seat

Except Mexico

If the driver's seat belt is not fastened
when the ignition is switched ON, a beep
sound will be heard for about 6 seconds. If
the driver or the front passenger's seat belt
is not fastened and if the vehicle is driven
at about 20 km/h (12 mph) or faster, or
about 10 km/h (6 mph) or faster for a
continuous 30 seconds, with the seat belt
unfastened, a sound is activated
continuously for a certain period.
Until a seat belt is fastened or a given
period of time has elapsed, the beep sound

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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will not stop even if the vehicle speed falls
below 20 km/h (12 mph).

NOTE



To allow the front passenger occupant
classification sensor to function
properly, do not place and sit on an
additional seat cushion on the front
passenger's seat. The sensor may not
function properly because the additional
seat cushion could cause sensor
interference.



If a small child is seated on the front
passenger's seat, the warning beep may
not operate.

Mexico

If the vehicle speed exceeds about 20
km/h (12 mph) with the driver or front
passenger's seat belt unfastened, a warning
beep sounds continuously. If the seat belt
remains unfastened, the beep sound stops
once and then continues for about 90
seconds. The beep stops after the driver or
front passenger's seat belt is fastened.
Until a seat belt is fastened or a given
period of time has elapsed, the beep sound
will not stop even if the vehicle speed falls
below 20 km/h (12 mph).

NOTE



Placing heavy items on the front
passenger's seat may cause the front
passenger's seat belt warning function
to operate depending on the weight of
the item.



If a small child is seated on the front
passenger's seat, the warning beep may
not operate.

Rear seat

The warning beep only sounds if a seat
belt is unfastened after being fastened.

▼

Ignition Not Switched Off (STOP)
Warning Beep

If the driver's door is opened with the
ignition switched to ACC, a beep will be
heard continuously in the cabin to notify
the driver that the ignition has not been
switched OFF (STOP). Under this
condition, the keyless entry system will
not operate, the vehicle cannot be locked,
and the lead-acid battery voltage will be
depleted.

▼

Key Removed from Vehicle Warning
Beep

Vehicles with advanced keyless function

If the key is taken out of the vehicle while
the ignition is not switched OFF and all
the doors are closed, the beep which
sounds outside of the vehicle will be heard
6 times, the beep which sounds inside the
vehicle will be heard 6 times.

Vehicles without advanced keyless
function

If the key is taken out of the vehicle while
the ignition is not switched OFF and all

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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the doors are closed, a beep will be heard
in the cabin 6 times.

NOTE

Because the key utilizes low-intensity
radio waves, the Key Removed From
Vehicle Warning may activate if the key is
carried together with a metal object or it
is placed in a poor signal reception area.

▼

Request Switch Inoperable Warning
Beep (With the advanced keyless
function)

If the request switch is pressed with the
door open or ajar, or the ignition is not
switched OFF with a key being carried, a
beep will be heard outside for about 2
seconds to notify the driver that the door
or liftgate cannot be locked.

▼

Key Left-in-luggage Compartment
Warning Beep (With the advanced
keyless function)

If the key is left in the luggage
compartment with all the doors locked and
the liftgate closed, a beep will be heard
outside for about 10 seconds to notify the
driver that the key is in the luggage
compartment. In this case, take out the key
by pressing the electric liftgate opener and
opening the liftgate. The key taken out of
the luggage compartment may not operate
because its functions have been
temporarily stopped. To restore the key's
functions, perform the applicable
procedure (page 3-9).

▼

Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)

If all the doors and luggage compartment
are locked using another key while the key

is left in the cabin, the beep which sounds
outside of the vehicle will be heard for
about 10 seconds to notify the driver that
the key is in the cabin. In this case, take
out the key by opening the door. A key
taken out of the vehicle using this method
may not operate because its functions have
been temporarily stopped. To restore the
key's functions, perform the applicable
procedure (page 3-9).

▼

Power Liftgate Warning Beep

If system operation precautions are
necessary, the driver is notified by the
warning sound.

Cautions

What to check

The beep sounds 3 times

The conditions required
for the power liftgate to
operate have not been
met, such as an object
being stuck in the lift‐
gate.

The beep sound contin‐
ues

The vehicle is being
driven with the liftgate
open. Stop the vehicle
and close the liftgate.

▼

Electric Parking Brake (EPB)
Warning Beep

The warning buzzer is activated under the
following conditions:



The vehicle is driven with the parking
brake applied.



The Electric Parking Brake (EPB)
switch is pulled while the vehicle is
driven.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

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▼

AUTOHOLD Warning Beep

Warning light flashes/message is displayed
and beep sound is activated
simultaneously for about 5 seconds when
using AUTOHOLD function or when
AUTOHOLD switch is operated.
Because a problem with AUTOHOLD
function has occurred, AUTOHOLD
function does not operate even if
AUTOHOLD switch is operated.

If the warning light flashes/message is
displayed and the beep sound is activated
simultaneously, have your vehicle
inspected at an Authorized Mazda Dealer.

▼

Power Steering Warning Buzzer

If the power steering system has a
malfunction, the power steering
malfunction indication/malfunction
indicator light turns on or flashes and the
buzzer operates at the same time.
Refer to Stop Vehicle in Safe Place
Immediately on page 7-22.

▼

Tire Inflation Pressure Warning
Beep

The warning beep sound will be heard for
about 3 seconds if the tire pressures
decrease.
Refer to Tire Pressure Monitoring System
on page 4-251.

▼

Blind Spot Monitoring (BSM)
Warning Beep

Driving forward

The warning beep operates when the turn
signal lever is operated to the side where
the Blind Spot Monitoring (BSM) warning
light is illuminated.

NOTE

A personalized function is available to
change the Blind Spot Monitoring (BSM)
warning beep sound volume.
Refer to the Mazda Connect Owner's
Manual or consult an Authorized Mazda
Dealer.

Reversing

The Blind Spot Monitoring (BSM)
warning sound is activated if there is a
possibility of collision with a vehicle
approaching from behind and from the
rear on the left and right sides of the
vehicle.

▼

Lane Departure Warning Sound

While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.

NOTE



The volume of the Lane-keep Assist
System (LAS) & Lane Departure
Warning System (LDWS) warning sound
can be changed.
Refer to the Mazda Connect Owner's
Manual or consult an Authorized Mazda
Dealer.



The type of the Lane-keep Assist System
(LAS) & Lane Departure Warning
System (LDWS) warning sound can be
changed.
Refer to the Mazda Connect Owner's
Manual or consult an Authorized Mazda
Dealer.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

7-42

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▼

Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) System
Warnings

The Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop &
Go function) system warnings notify the
driver of system problems and precautions
on use when required. Check after hearing
a warning beep sound.

Warning beep

What to check

While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system is operating,
a single beep sound is
heard when “Front Ra‐
dar Sensor Blocked” is
displayed in the mul‐
ti-information display.

Cancel the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system if the radar
sensor (front) becomes
dirty. Clean the area
around the radar sensor
(front).

The beep sounds inter‐
mittently while the vehi‐
cle is being driven.

The distance between
your vehicle and the ve‐
hicle ahead is too close.
Verify the safety of the
surrounding area and re‐
duce vehicle speed.

While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system is operating,
a single beep sound is
heard when “ Front Ra‐
dar Sensor System Mal‐
function” is displayed in
the multi-information
display.

A malfunction in the
system may be indicated.
Check the center display
to verify the problem
and then have your vehi‐
cle inspected by an Au‐
thorized Mazda Dealer.

▼

Excessive Speed Warning

If the vehicle speed exceeds the speed
limit sign displayed on the active driving
display, the warning sound is activated and
the area around the speed limit sign

displayed on the active driving display
flashes 3 times in amber, and if the vehicle
speed continues to exceed the displayed
speed limit sign, the indication stops
flashing and remains on.

▼

Collision warning

If there is a possibility of a collision with a
vehicle ahead or an obstruction at the rear
of the vehicle, the warning light in the
instrument cluster flashes at the same time
as the warning indication is displayed in
the multi-information display, and a
warning sound is activated intermittently.

▼

i-stop Warning Beep



If the driver's door is opened while
engine idling is stopped, the warning
sound operates to notify the driver that
engine idling is stopped. It stops when
the driver's door is closed.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

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When Liftgate Cannot be

Opened

If the lead-acid battery is dead, the liftgate
cannot be unlocked and opened.
In this case, the liftgate can be unlocked
by taking care of the dead lead-acid
battery situation.
Refer to Jump-Starting on page 7-13.
If the liftgate cannot be unlocked even if
the dead lead-acid battery situation has
been resolved, the electrical system may
have a malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.
1. Wrap the end of a flathead screwdriver

in a cloth and remove the cover on the
interior surface of the liftgate using it.

Cover

(Without power liftgate)

Turn the lever to the right to unlock the
liftgate.

Lever

(With power liftgate)

Push the liftgate while pressing the
lever down.

Lever

After performing this emergency measure,
have the vehicle inspected at an
Authorized Mazda Dealer as soon as
possible.

If Trouble Arises

When Liftgate Cannot be Opened

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Customer Information and Reporting
Safety Defects

Important consumer information including warranties and add-on
equipment.

Customer Assistance......................... 8-2

Customer Assistance
(U.S.A.)........................................ 8-2
Customer Assistance
(Canada)....................................... 8-7
Customer Assistance (Puerto
Rico)........................................... 8-10
Customer Assistance
(Mexico)..................................... 8-11

Mazda Importer/Distributors........ 8-13

Importer/Distributor................... 8-13

Reporting Safety Defects................ 8-14

Reporting Safety Defects
(U.S.A.)...................................... 8-14
Reporting Safety Defects
(Canada)..................................... 8-15

Warranty.......................................... 8-16

Warranties for Your Mazda.........8-16
Outside the United States/
Canada........................................ 8-17
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..................... 8-18
Add-On Non-Genuine Parts and
Accessories................................. 8-19

Cell Phones.......................................8-20

Cell Phones Warning.................. 8-20

Event Data Recorder.......................8-21

Event Data Recorder (U.S.A. and
Canada).......................................8-21

Recording of Vehicle Data.............. 8-22

Recording of Vehicle Data..........8-22

Uniform Tire Quality Grading System
(UTQGS).......................................... 8-23

Uniform Tire Quality Grading
System (UTQGS)....................... 8-23

Tire Information (U.S.A.)............... 8-25

Tire Labeling.............................. 8-25
Location of the Tire Label
(Placard)..................................... 8-30
Tire Maintenance........................8-33
Vehicle Loading..........................8-36
Steps for Determining the Correct
Load Limit.................................. 8-41

Declaration of Conformity..............8-42

Declaration of Conformity......... 8-42

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Customer Assistance (U.S.A.)

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

NOTE

If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).

▼

STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.



If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.



▼

STEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

Customer Information and Reporting Safety Defects

Customer Assistance

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E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com
under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

▼

STEP 3: Contact Better Business Bureau (BBB)

Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.

Customer Information and Reporting Safety Defects

Customer Assistance

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You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding on
you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.bbb.org/autoline.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!

▼

California Customers

1. Mazda North American Operations participates in a mediation/arbitration program

administered by BBB AUTO LINE, a Division of BBB National Programs, Inc. [1676
International Drive, Suite 550, McLean, Virginia 22102] through local Better Business
Bureaus. BBB AUTO LINE and Mazda have been certified by the Arbitration
Certification Program of the California Department of Consumer Affairs.

2. If you have a problem arising under a Mazda written warranty, we encourage you to

bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and

address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

Customer Information and Reporting Safety Defects

Customer Assistance

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Mazda CX-5 (2024 year). Manual in english - page 18