Mazda CX-5 (2022 year). Manual in english

Warning Sound is

Activated

▼

Lights-On Reminder

The lights-on reminder is operable when
the time setting

of the auto headlight off

function is off.
If lights are on and the ignition is switched
to ACC or off, a continuous beep sound
will be heard when the driver's door is
opened.

1 If the light switch is left on, the auto

headlight off function automatically
turns off the lights about 30 seconds
after switching the ignition off. The
time setting can be changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.

NOTE



When the ignition is switched to ACC,
the “Ignition Not Switched Off (STOP)
Warning Beep” (page 7-42) overrides
the lights-on reminder.



A personalized function is available to
change the sound volume for the
lights-on reminder.
Refer to the Settings section in the
Mazda Connect Owner's Manual.

▼

Air Bag/Front Seat Belt
Pretensioner System Warning Beep

If there is a problem with the air bag/front
seat belt pretensioner systems and the
warning light illumination, a warning beep
sound will be heard for about 5 seconds
every minute.

The air bag and front seat belt pretensioner
system warning beep sound will continue

to be heard for approximately 35 minutes.
Have your vehicle inspected at an
Authorized Mazda Dealer as soon as
possible.

WARNING

Do not drive the vehicle with the air bag/
front seat belt pretensioner system warning
beep sounding:

Driving the vehicle with the air bag/front
seat belt pretensioner system warning beep
sounding is dangerous. In a collision, the
air bags and the front seat belt
pretensioner system will not deploy and
this could result in death or serious injury.
Contact an Authorized Mazda Dealer to
have the vehicle inspected as soon as
possible.

▼

Seat Belt Warning Beep

Front seat

Except Mexico

If the driver's seat belt is not fastened
when the ignition is switched ON, a beep
sound will be heard for about 6 seconds. If
the driver or the front passenger's seat belt
is not fastened and if the vehicle is driven
at about 20 km/h (12 mph) or faster, or
about 10 km/h (6 mph) or faster for a
continuous 30 seconds, with the seat belt
unfastened, a sound is activated
continuously for a certain period.
Until a seat belt is fastened or a given
period of time has elapsed, the beep sound
will not stop even if the vehicle speed falls
below 20 km/h (12 mph).

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

7-41

NOTE



To allow the front passenger occupant
classification sensor to function
properly, do not place and sit on an
additional seat cushion on the front
passenger's seat. The sensor may not
function properly because the additional
seat cushion could cause sensor
interference.



If a small child is seated on the front
passenger's seat, the warning beep may
not operate.

Mexico

If the vehicle speed exceeds about 20
km/h (12 mph) with the driver or front
passenger's seat belt unfastened, a warning
beep sounds continuously. If the seat belt
remains unfastened, the beep sound stops
once and then continues for about 90
seconds. The beep stops after the driver or
front passenger's seat belt is fastened.
Until a seat belt is fastened or a given
period of time has elapsed, the beep sound
will not stop even if the vehicle speed falls
below 20 km/h (12 mph).

NOTE



Placing heavy items on the front
passenger's seat may cause the front
passenger's seat belt warning function
to operate depending on the weight of
the item.



To allow the front passenger seat weight
sensor to function properly, do not place
and sit on an additional seat cushion on
the front passenger's seat. The sensor
may not function properly because the
additional seat cushion could cause
sensor interference.



If a small child is seated on the front
passenger's seat, the warning beep may
not operate.

Rear seat

The warning beep only sounds if a seat
belt is unfastened after being fastened.

▼

Ignition Not Switched Off (STOP)
Warning Beep

If the driver's door is opened with the
ignition switched to ACC, a beep will be
heard continuously in the cabin to notify
the driver that the ignition has not been
switched OFF (STOP). Under this
condition, the keyless entry system will
not operate, the vehicle cannot be locked,
and the battery voltage will be depleted.

▼

Key Removed from Vehicle Warning
Beep

Vehicles with advanced keyless function

If the key is taken out of the vehicle while
the ignition is not switched OFF and all
the doors are closed, the beep which
sounds outside of the vehicle will be heard
6 times, the beep which sounds inside the
vehicle will be heard 6 times.

Vehicles without advanced keyless
function

If the key is taken out of the vehicle while
the ignition is not switched OFF and all
the doors are closed, a beep will be heard
in the cabin 6 times.

NOTE

Because the key utilizes low-intensity
radio waves, the Key Removed From
Vehicle Warning may activate if the key is
carried together with a metal object or it
is placed in a poor signal reception area.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

7-42

▼

Request Switch Inoperable Warning
Beep (With the advanced keyless
function)

If the request switch is pressed with the
door open or ajar, or the ignition is not
switched OFF with a key being carried, a
beep will be heard outside for about 2
seconds to notify the driver that the door
or liftgate cannot be locked.

▼

Key Left-in-luggage Compartment
Warning Beep (With the advanced
keyless function)

If the key is left in the luggage
compartment with all the doors locked and
the liftgate closed, a beep will be heard
outside for about 10 seconds to notify the
driver that the key is in the luggage
compartment. In this case, take out the key
by pressing the electric liftgate opener and
opening the liftgate. The key taken out of
the luggage compartment may not operate
because its functions have been
temporarily stopped. To restore the key's
functions, perform the applicable
procedure (page 3-9).

▼

Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)

If all the doors and luggage compartment
are locked using another key while the key
is left in the cabin, the beep which sounds
outside of the vehicle will be heard for
about 10 seconds to notify the driver that
the key is in the cabin. In this case, take
out the key by opening the door. A key
taken out of the vehicle using this method
may not operate because its functions have
been temporarily stopped. To restore the

key's functions, perform the applicable
procedure (page 3-9).

▼

Power Liftgate Warning Beep

If system operation precautions are
necessary, the driver is notified by the
warning sound.

Cautions

What to check

The beep sounds 3 times

The conditions required
for the power liftgate to
operate have not been
met, such as an object
being stuck in the lift

‐

gate.

The beep sound contin

‐

ues

The vehicle is being
driven with the liftgate
open. Stop the vehicle
and close the liftgate.

▼

Electric Parking Brake (EPB)
Warning Beep

The warning buzzer is activated under the
following conditions:



The vehicle is driven with the parking
brake applied.



The Electric Parking Brake (EPB)
switch is pulled while the vehicle is
driven.

▼

AUTOHOLD Warning Beep

Warning light flashes/message is displayed
and beep sound is activated
simultaneously for about 5 seconds when
using AUTOHOLD function or when
AUTOHOLD switch is operated.
Because a problem with AUTOHOLD
function has occurred, AUTOHOLD

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

7-43

function does not operate even if
AUTOHOLD switch is operated.

If the warning light flashes/message is
displayed and the beep sound is activated
simultaneously, have your vehicle
inspected at an Authorized Mazda Dealer.

▼

Power Steering Warning Buzzer

If the power steering system has a
malfunction, the power steering
malfunction indication/malfunction
indicator light turns on or flashes and the
buzzer operates at the same time.
Refer to Stop Vehicle in Safe Place
Immediately on page 7-22.

▼

Tire Inflation Pressure Warning
Beep

The warning beep sound will be heard for
about 3 seconds if the tire pressures
decrease.
Refer to Tire Pressure Monitoring System
on page 4-273.

▼

Blind Spot Monitoring (BSM)
Warning Beep

Driving forward

The warning beep operates when the turn
signal lever is operated to the side where
the Blind Spot Monitoring (BSM) warning
light is illuminated.

NOTE

A personalized function is available to
change the Blind Spot Monitoring (BSM)
warning beep sound volume.
Refer to the Settings section in the Mazda
Connect Owner's Manual.

Reversing

The Blind Spot Monitoring (BSM)
warning sound is activated if there is a
possibility of collision with a vehicle
approaching from behind and from the
rear on the left and right sides of the
vehicle.

▼

Lane Departure Warning Sound

While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.

NOTE



The volume of the Lane-keep Assist
System (LAS) & Lane Departure
Warning System (LDWS) warning sound
can be changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.



The type of the Lane-keep Assist System
(LAS) & Lane Departure Warning
System (LDWS) warning sound can be
changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.

▼

Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) System
Warnings

The Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop &
Go function) system warnings notify the
driver of system problems and precautions
on use when required. Check after hearing
a warning beep sound.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

7-44

*Some models.

Warning beep

What to check

While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func

‐

tion) system is operating,
a single beep sound is
heard when “Front Ra

‐

dar Sensor Blocked” is
displayed in the mul

‐

ti-information display.

Cancel the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func

‐

tion) system if the radar
sensor (front) becomes
dirty. Clean the area
around the radar sensor
(front).

The beep sounds inter

‐

mittently while the vehi

‐

cle is being driven.

The distance between
your vehicle and the ve

‐

hicle ahead is too close.
Verify the safety of the
surrounding area and re

‐

duce vehicle speed.

While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func

‐

tion) system is operating,
a single beep sound is
heard when “ Front Ra

‐

dar Sensor System Mal

‐

function” is displayed in
the multi-information
display.

A malfunction in the
system may be indicated.
Check the center display
to verify the problem
and then have your vehi

‐

cle inspected by an Au

‐

thorized Mazda Dealer.

▼

Excessive Speed Warning

If the vehicle speed exceeds the speed
limit sign displayed on the active driving
display, the warning sound is activated and
the area around the speed limit sign
displayed on the active driving display
flashes 3 times in amber, and if the vehicle
speed continues to exceed the displayed
speed limit sign, the indication stops
flashing and remains on.

▼

Collision warning

If there is a possibility of a collision with a
vehicle ahead or an obstruction at the rear
of the vehicle, the warning light in the
instrument cluster flashes at the same time

as the warning indication is displayed in
the multi-information display, and a
warning sound is activated intermittently.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

7-45

When Liftgate Cannot be

Opened

If the battery is dead, the liftgate cannot be
unlocked and opened.
In this case, the liftgate can be unlocked
by taking care of the dead battery
situation.
Refer to Jump-Starting on page 7-13.
If the liftgate cannot be unlocked even if
the dead battery situation has been
resolved, the electrical system may have a
malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.
1. Wrap the end of a flathead screwdriver

in a cloth and remove the cover on the
interior surface of the liftgate using it.

Cover

(Without power liftgate)

Turn the lever to the right to unlock the
liftgate.

Lever

(With power liftgate)

Push the liftgate while pressing the
lever down.

Lever

After performing this emergency measure,
have the vehicle inspected at an
Authorized Mazda Dealer as soon as
possible.

If Trouble Arises

When Liftgate Cannot be Opened

7-46

Customer Information and Reporting
Safety Defects

Important consumer information including warranties and add-on
equipment.

Customer Assistance......................... 8-2

Customer Assistance
(U.S.A.)........................................ 8-2
Customer Assistance
(Canada)....................................... 8-7
Customer Assistance (Puerto
Rico)........................................... 8-10
Customer Assistance
(Mexico)..................................... 8-11

Mazda Importer/Distributors........ 8-13

Importer/Distributor................... 8-13

Reporting Safety Defects................ 8-14

Reporting Safety Defects
(U.S.A.)...................................... 8-14
Reporting Safety Defects
(Canada)..................................... 8-15

Warranty.......................................... 8-16

Warranties for Your Mazda.........8-16
Outside the United States/
Canada........................................ 8-17
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..................... 8-18
Add-On Non-Genuine Parts and
Accessories................................. 8-19

Cell Phones.......................................8-20

Cell Phones Warning.................. 8-20

Event Data Recorder.......................8-21

Event Data Recorder (U.S.A. and
Canada).......................................8-21

Recording of Vehicle Data.............. 8-22

Recording of Vehicle Data..........8-22

Uniform Tire Quality Grading System
(UTQGS).......................................... 8-23

Uniform Tire Quality Grading
System (UTQGS)....................... 8-23

Tire Information (U.S.A.)............... 8-25

Tire Labeling.............................. 8-25
Location of the Tire Label
(Placard)..................................... 8-30
Tire Maintenance........................8-33
Vehicle Loading..........................8-36
Steps for Determining the Correct
Load Limit.................................. 8-41

Declaration of Conformity..............8-42

Declaration of Conformity......... 8-42

8-1

Customer Assistance (U.S.A.)

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

NOTE

If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).

▼

STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.



If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.



▼

STEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical

Customer Information and Reporting Safety Defects

Customer Assistance

8-2

conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com
under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

▼

STEP 3: Contact Better Business Bureau (BBB)

Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda

Customer Information and Reporting Safety Defects

Customer Assistance

8-3

North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding on
you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.bbb.org/autoline.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!

▼

California Customers

1. Mazda North American Operations participates in a mediation/arbitration program

administered by BBB AUTO LINE, a Division of BBB National Programs, Inc. [1676
International Drive, Suite 550, McLean, Virginia 22102] through local Better Business
Bureaus. BBB AUTO LINE and Mazda have been certified by the Arbitration
Certification Program of the California Department of Consumer Affairs.

2. If you have a problem arising under a Mazda written warranty, we encourage you to

bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and

address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the

Customer Information and Reporting Safety Defects

Customer Assistance

8-4

approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If

mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.

6. You are required to use BBB AUTO LINE before asserting in court any rights or

remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is

unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:



The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicle is driven

AND

the

nonconformity has been subject to repair two or more times by Mazda or its agents

AND

the buyer or lessee has directly notified Mazda of the need for the repair of the

nonconformity; OR



The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents

AND

the buyer has notified Mazda of the need for the repair of the

nonconformity; OR



The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:

Mazda North American Operations

Customer Information and Reporting Safety Defects

Customer Assistance

8-5

200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for

money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.

9. The following remedies may

not

be sought in BBB AUTO LINE: punitive or multiple

damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).

10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the

decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.

11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will

comply with the decision within a reasonable time not to exceed 30 days after we
receive notice of your acceptance of the decision.

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.

Customer Information and Reporting Safety Defects

Customer Assistance

8-6

Customer Assistance (Canada)

▼

Satisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

▼

STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.

▼

STEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).

▼

STEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on

page 9-2 for the location of the VIN.

4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.

Customer Information and Reporting Safety Defects

Customer Assistance

8-7

▼

Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

▼

Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached locally:

Province/Territory

CAMVAP Number

British Columbia & Yukon Territories

1 (800) 207-0685

Alberta & Northwest Territories

1 (800) 207-0685

Saskatchewan

1 (800) 207-0685

Manitoba

1 (800) 207-0685

Customer Information and Reporting Safety Defects

Customer Assistance

8-8

Mazda CX-5 (2022 year). Manual in english - page 40