Mazda CX-5 (2022 year). Manual in english - page 41

Province/Territory

CAMVAP Number

Ontario

1 (800) 207-0685

Atlantic Canada

1 (800) 207-0685

Quebec

1 (800) 207-0685

▼

Regional Offices

REGIONAL OFFICES

COVERING AREAS

MAZDA CANADA INC.

WESTERN REGION

5011 275 STREET

LANGLEY, BRITISH COLUMBIA

V4W 0A8

(778) 369-2100

1 (800) 663-0908

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

MAZDA CANADA INC.

CENTRAL REGION
55 VOGELL ROAD,

RICHMOND HILL,

ONTARIO, L4B 3K5

1 (800) 263-4680

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD ISLAND,

NEWFOUNDLAND

MAZDA CANADA INC.

QUEBEC REGION

6111 ROUTE TRANSCANADIENNE

POINTE CLAIRE, QUEBEC

H9R 5A5

(514) 694-6390

QUEBEC

Customer Information and Reporting Safety Defects

Customer Assistance

8-9

Customer Assistance (Puerto Rico)

Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼

STEP 1

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

▼

STEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.
 
Please help us by providing the following information:
 
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

Customer Information and Reporting Safety Defects

Customer Assistance

8-10

Customer Assistance (Mexico)

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼

Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.



If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.



If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.

 
Log on: at www.mazdamexico.com.mx
 
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
 
E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx
 
By phone at: 01 800 01 MAZDA (62932)
 
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance

Customer Information and Reporting Safety Defects

Customer Assistance

8-11

01 800 01 MAZDA(62932).
 
In order to serve you efficiently and effectively, please help us by providing the following
information:
 
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

Customer Information and Reporting Safety Defects

Customer Assistance

8-12

Importer/Distributor

▼

U.S.A.

Mazda North American Operations

200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

▼

CANADA

Mazda Canada Inc.

55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)

▼

PUERTO RICO/U.S. Virgin Island

International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)

P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777

▼

MEXICO

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico

▼

GUAM

Triple J Motors

157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555

▼

SAIPAN

Pacific International Marianas, Inc.
(d.b.a. Midway Motors)

P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524
 

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)

P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051

▼

AMERICAN SAMOA

Polynesia Motors, Inc.

P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347

Customer Information and Reporting Safety Defects

Mazda Importer/Distributors

8-13

Reporting Safety Defects (U.S.A.)

If you believe that your vehicle has a defect which could cause a crash or could cause injury
or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).
 
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).
 
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other
information about motor vehicle safety from http://www.safercar.gov.

NOTE

If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:
 
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
 
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-13) in this manual.

Customer Information and Reporting Safety Defects

Reporting Safety Defects

8-14

Reporting Safety Defects (Canada)

Canadian customers who wish to report a safety-related defect and concern to Transport
Canada, Defect Investigations and Recalls, may telephone the toll free hotline
1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html

Customer Information and Reporting Safety Defects

Reporting Safety Defects

8-15

Warranties for Your Mazda



New Vehicle Limited Warranty



Powertrain Limited Warranty



Safety Restraint System Limited Warranty



Anti-perforation Limited Warranty



Federal Emission Control Warranty/California Emission Control Warranty



Emission Defect Warranty



Emission Performance Warranty



Emission Control Warranty



Replacement Parts and Accessories Limited Warranty



Tire Warranty

NOTE

Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.

Customer Information and Reporting Safety Defects

Warranty

8-16

Outside the United States/Canada

Government regulations in the United States/Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.
 
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States/Canada.
 

United States

However, in the event that you are moving to Canada permanently, Mazda vehicles built for
use in the United States could be eligible for exportation to Canada with specific vehicle
modifications to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).
 

Canada

However, in the event that you are moving to the United States permanently, Mazda
vehicles built for use in Canada could be eligible for exportation to the United States with
specific vehicle modifications to comply with the United States Federal Motor Vehicle
Safety Standards (FMVSS).

NOTE

The above is applicable for a permanent import/export situation and not related to travelers
on vacation.

You may have the following problems if you do take your vehicle outside of the United
States/Canada:



Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.



Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.

Please refer to your Manufacturer's Warranty Booklet for more information.

Customer Information and Reporting Safety Defects

Warranty

8-17

Registering Your Vehicle in A Foreign Country (Except

United States and Canada)

Registering your vehicle in a foreign country may be problematic depending on whether it
meets the specific emission and safety standards of the country in which the vehicle will be
driven. Consequently, your vehicle may require modifications at personal expense in order
to meet the regulations.
In addition, you should be aware of the following issues:
Satisfactory vehicle servicing may be difficult or impossible in another country.
 
The fuel specified for your vehicle may be unavailable.
 
Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be
unavailable.
 
There might not be an Authorized Mazda Dealer in the country you plan to take your
vehicle.
 
The Mazda warranty is valid only in certain countries.

Customer Information and Reporting Safety Defects

Warranty

8-18

Add-On Non-Genuine Parts and Accessories

Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's
performance or safety systems; the Mazda warranty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Mazda Dealer.

WARNING

Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:

Improperly designed parts or accessories could seriously affect your vehicle's performance or
safety systems. This could cause you to have an accident or increase your chances of injuries
in an accident.

Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:

Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS/TCS/DSC inactivation, or a fire in the vehicle.

Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.

Customer Information and Reporting Safety Defects

Warranty

8-19

Cell Phones Warning

WARNING

Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:

Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-free system to at least leave the hands free to
drive the vehicle. Never use a cell phone or other electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.

Customer Information and Reporting Safety Defects

Cell Phones

8-20

Event Data Recorder (U.S.A. and Canada)

This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicle dynamics and safety
systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:



How various systems in your vehicle were operating;



Whether or not the driver and passenger safety belts were buckled/fastened;



How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,



How fast the vehicle was traveling.

These data can help provide a better understanding of the circumstances in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial crash or near crash-like situation
occurs; no data are recorded by the EDR under normal driving conditions and no personal
data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or
the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law
enforcement, that have the special equipment, can read the information if they have access
to the vehicle or the EDR.
 
Mazda will not disclose any of the data recorded in an EDR to a third party unless:



A written agreement from the vehicle owner or the lessee is obtained



Officially requested by the police or other law enforcement authorities



Used as a defense for Mazda in a lawsuit, claim, or arbitration



Ordered by a judge or court

However, if necessary Mazda will:



Use the data for research on Mazda vehicle performance, including safety.



Disclose the data or the summarized data to a third party for research purposes without
disclosing vehicle or owner identification information.

Customer Information and Reporting Safety Defects

Event Data Recorder

8-21

Recording of Vehicle Data

This vehicle is equipped with a computer which records the following main vehicle data
related to vehicle controls, operation, and other driving conditions.
 

Recorded data



Vehicle conditions such as engine speed and vehicle speed



Driving operation conditions such as accelerator and brake pedals, and information related
to the environmental circumstances while the vehicle is driven



Malfunction diagnosis information from each on-vehicle computer



Information related to controls of other on-vehicle computers

NOTE

The recorded data may vary depending on the vehicle grade and optional equipment. Voice
and images are not recorded.

 

Data handling

Mazda and its subcontracting parties may obtain and use the recorded data for vehicle
malfunction diagnosis, research and development, and quality improvement.
Mazda will not disclose or provide any of the obtained data to a third party unless:



An agreement from the vehicle owner (agreements from lessor and lessee for leased
vehicle) is obtained



Officially requested by the police or other law enforcement authorities



For statistical processing by a research institution after processing the data so that
identification of the owner or the vehicle is impossible

Customer Information and Reporting Safety Defects

Recording of Vehicle Data

8-22

Uniform Tire Quality Grading System (UTQGS)

This information relates to the tire grading system developed by the U.S. National Highway
Traffic Safety Administration for grading tires by tread wear, traction, and temperature
performance.

▼

Tread Wear

The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
 
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.

▼

Traction-AA, A, B, C

The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent the
tire's ability to stop on wet pavement as measured under controlled conditions on specified
government test surfaces of asphalt and concrete. A tire marked C may have poor traction
performance.

WARNING

The traction grade assigned to this tire is based on braking (straight ahead) traction tests and
does not include acceleration cornering (turning), hydroplaning, or peak traction
characteristics.

▼

Temperature-A, B, C

The temperature grades A (the highest), B, and C, represent the tire's resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.
 
Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher
levels of performance on the laboratory test wheel than the minimum required by law.

Customer Information and Reporting Safety Defects

Uniform Tire Quality Grading System (UTQGS)

8-23

WARNING

Keep your vehicle's tires properly inflated and not overloaded:

Driving with improperly inflated or overloaded tires is dangerous. Excessive speed,
underinflation, or excessive loading, either separately or in combination, can cause heat
buildup and possible tire failure. The temperature grade for this tire is established for a tire
that is properly inflated and not overloaded.

 
These grades will be added to the sidewalls of passenger vehicle tires over the next several
years according to a schedule established by the NHTSA and the tire manufacturers.
 
The grade of tires available as standard or optional equipment on Mazda vehicles may vary
with respect to grade.
 
ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND TO
ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS.

▼

UNIFORM TIRE QUALITY GRADING

Quality grades can be found where applicable on the tire sidewall between tread shoulder
and maximum section width.
For example:

TREADWEAR 200 TRACTION AA TEMPERATURE A

UTQG

S

 MARK (example)

Customer Information and Reporting Safety Defects

Uniform Tire Quality Grading System (UTQGS)

8-24