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11. If you accept the arbitrator’s decision, MAZDA will be bound by the decision, and will comply with the decision within a reasonable time 12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program. CUSTOMER ASSISTANCE (CANADA) Your complete and permanent satisfaction is our business. We are here to In our experience, any questions, problems or complaints regarding the STEP 1: Contact Your Authorized Mazda Dealer Discuss the matter with a member of authorized dealer management. If STEP 2: Call the Mazda Regional Office If you feel that you still require assistance, ask the authorized dealer STEP 3: Contact the Mazda Customer Relations Department If still not substantially satisfied, contact the Customer Relations Provide the Department with the following information: 1. Your name, address, and telephone number 2. Year and model of vehicle 3. Vehicle Identification Number (VIN). Refer to Vehicle identification label in the Maintenance and Specifications chapter of this manual 4. Purchase date. 5. Present odometer reading. Customer Assistance 248 2011 Tribute (j14) |