Ford Explorer (2024 year). Manual in english

E142441

Zone coverage also decreases when
parking at narrow angles. The sensor on
the left-hand side is mostly obstructed and
zone coverage on that side is severely
reduced.

Cross Traffic Alert System Sensors

E205199

The sensors are behind the rear bumper
on both sides of your vehicle.

Note:

Keep the sensors free from snow, ice

and large accumulations of dirt.

Note:

Do not cover the sensors with bumper

stickers, repair compound or other objects.

Note:

Blocked sensors could affect system

performance.

Note:

Bike and cargo racks could cause

false alerts due to obstruction of the sensor.
We recommend switching the feature off
when using a bike or cargo rack.

If the sensors are blocked, a message may
appear in the information display when
you shift into reverse (R).

Cross Traffic Alert System
Limitations

The system may not correctly operate
when any of the following occur:
•

The sensors are blocked.

•

Adjacently parked vehicles or objects
are obstructing the sensors.

•

Vehicles approach at speeds less than
4 mph (6 km/h) or greater than 37 mph
(60 km/h).

•

The vehicle speed is greater than 7 mph
(12 km/h).

•

You reverse out of an angled parking
space.

170

Driving Aids

Cross Traffic Alert Behavior When
Trailer is Attached

Note:

The system may not correctly operate

when towing a trailer. For vehicles with an
approved trailer tow module and tow bar,
the system turns off when you attach a
trailer. For vehicles with an aftermarket
trailer tow module or tow bar, we
recommend that you switch the system off
when you attach a trailer.

Cross traffic alert remains on when you
attach a trailer in vehicles that come with
blind spot information system with trailer
tow under the following conditions:

•

You connect a trailer.

•

The trailer is a bike rack or cargo rack
with a maximum length of 3 ft (1 m).

•

You set the trailer length to 3 ft (1 m)
in the information display.

See

Blind Spot Information System

(page 165).

Switching the System On and Off

To switch the system on or off, adjust the
setting. Depending on your vehicle options,
the setting could be in the following:

•

Information display. See

General

Information

(page 84).

•

Touchscreen. See

Settings

(page 335).

Note:

The system turns on every time you

switch the ignition on. To permanently
switch the system off, contact an authorized
dealer.

Cross Traffic Alert Indicator

E268294

When the system detects an
approaching vehicle, a tone
sounds, a warning lamp

illuminates in the relevant exterior mirror
and arrows appear in the information
display to show which side the
approaching vehicle is coming from.

Note:

If arrows do not display, a message

appears in the information display.

If the system malfunctions, a warning lamp
illuminates in the instrument cluster and
a message appears in the information
display. Have your vehicle checked as soon
as possible.

Note:

In exceptional conditions, the system

could alert you, even when there is nothing
in the detection zone, for example a vehicle
passing further away from your vehicle.

Cross Traffic Alert Information Messages

Action

Message

Displays instead of indication arrows when the system
detects a vehicle. Check for approaching traffic.

Cross Traffic Alert

Indicates blocked cross traffic alert system sensors. Clean
the sensors. If the message continues to appear, have your
vehicle checked as soon as possible.

Cross Traffic Not Avail-
able Sensor Blocked See
Manual

The system has malfunctioned. Have your vehicle checked
as soon as possible.

Cross Traffic System
Fault

Displays if you attach a trailer to your vehicle.

Cross Traffic Alert Deac-
tivated Trailer Attached

171

Driving Aids

STEERING

Electric Power Steering

WARNING:

The electric power

steering system has diagnostic checks
that continuously monitor the system. If
a fault is detected, a message displays
in the information display. Stop your
vehicle as soon as it is safe to do so.
Switch the ignition off. After at least 10
seconds, switch the ignition on and
watch the information display for a
steering system warning message. If a
steering system warning message
returns, have the system checked as
soon as possible.

WARNING:

If the system detects

an error, you may not feel a difference in
the steering, however a serious condition
may exist. Have your vehicle checked as
soon as possible. Failure to do so may
result in loss of steering control.

Your vehicle has an electric power steering
system, there is no fluid reservoir, no
maintenance is required.

If your vehicle loses electrical power while
you are driving, electric power steering
assistance is lost. The steering system still
operates and you can steer your vehicle
manually. Manually steering your vehicle
requires more effort.

Extreme continuous steering may increase
the effort required for you to steer your
vehicle, this increased effort prevents
overheating and permanent damage to
the steering system. You do not lose the
ability to steer your vehicle manually.
Typical steering and driving maneuvers
allow the system to cool and return to
normal operation.

Steering Tips

If the steering wanders or pulls, check for:
•

Correct tire pressures.

•

Uneven tire wear.

•

Loose or worn suspension
components.

•

Loose or worn steering components.

•

Improper vehicle alignment.

Note:

A high crown in the road or high

crosswinds may also make the steering
seem to wander or pull.

Adaptive Learning

(If Equipped)

The electronic power steering system
adaptive learning helps correct road
irregularities and improves overall handling
and steering feel. It communicates with
the brake system to help operate
advanced stability control and accident
avoidance systems. Additionally, whenever
the battery is disconnected or a new
battery installed, you must drive your
vehicle a short distance before the system
relearns the strategy and reactivates all
systems.

PRE-COLLISION ASSIST

(IF

EQUIPPED)

WARNING:

You are responsible for

controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.

172

Driving Aids

WARNING:

The system does not

detect vehicles that are driving in a
different direction, cyclists or animals.
Apply the brakes when necessary. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death.

WARNING:

The system does not

operate during hard acceleration or
steering. Failure to take care may lead
to a crash or personal injury.

WARNING:

The system may fail or

operate with reduced function during
cold and severe weather conditions.
Snow, ice, rain, spray and fog can
adversely affect the system. Keep the
front camera and radar free of snow and
ice. Failure to take care may result in the
loss of control of your vehicle, serious
personal injury or death.

WARNING:

In situations where the

vehicle camera has limited detection
capability, this may reduce system
performance. These situations include
but are not limited to direct or low
sunlight, vehicles at night without tail
lights, unconventional vehicle types,
pedestrians with complex backgrounds,
running pedestrians, partly obscured
pedestrians, or pedestrians that the
system cannot distinguish from a group.
Failure to take care may result in the loss
of control of your vehicle, serious
personal injury or death.

WARNING:

The system cannot

help prevent all crashes. Do not rely on
this system to replace driver judgment
and the need to maintain a safe distance
and speed.

Using the Pre-Collision Assist
System

The system is active at speeds above
approximately 3 mph (5 km/h) and
pedestrian detection is active at speeds
up to 50 mph (80 km/h).

E156130

If your vehicle is rapidly approaching
another stationary vehicle, a vehicle
traveling in the same direction as yours, or
a pedestrian within your driving path, the
system design provides three levels of
functionality:

Alert.

2. Brake Support.

3. Active Braking.

E255268

Alert

: When active, a flashing visual

warning appears and an audible warning
tone sounds.

Brake Support

: The system design helps

reduce the impact speed by preparing the
brakes for rapid braking. Brake support
does not automatically apply the brakes.
If you press the brake pedal, the system
could apply additional braking up to
maximum braking force, even if you lightly
press the brake pedal.

173

Driving Aids

Active Braking

: Active braking may

activate if the system determines that a
collision is imminent. The system may help
the driver reduce impact damage or avoid
the crash completely.

Note:

Brake Support and Active Braking are

active at speeds up to 80 mph (130 km/h).

Note:

If you perceive Pre-Collision Assist

alerts as being too frequent or disturbing,
you can reduce the alert sensitivity, though
the manufacturer recommends using the
highest sensitivity setting where possible.
Setting lower sensitivity leads to fewer and
later system warnings.

Adjusting the Pre-Collision Assist
Settings

You can adjust the following settings by
using the information display controls. See

General Information

(page 84).

•

You can change Alert sensitivity to one
of three possible settings.

•

If required, you can switch Active
Braking on or off.

Note:

Active Braking automatically turns

on every time you switch the ignition on.

E296163

You can switch the entire system off at any
time by pressing the button below the
display screen.

Blocked Sensors

E273245

Camera.

Radar sensor (not included).

If a message regarding a blocked camera
appears in the information display, you
have obstructed camera images. With a
blocked camera, the Pre-Collision Assist
system may not function, or performance
may reduce. The following table lists
possible causes and actions when this
message displays.

174

Driving Aids

Camera Troubleshooting

Action

Cause

Clean the outside of the windshield in front

of the camera.

The windshield in front of the camera is

dirty or obstructed in some way.

Wait a short time. It may take several

minutes for the camera to detect that there

is no obstruction.

The windshield in front of the camera is

clean but the message remains in the

display screen.

Note:

Proper system operation requires a

clear view of the road by the camera. Have
any windshield damage in the area of the
camera's field of view repaired.

175

Driving Aids

WHAT IS DRIVE MODE
CONTROL

Your vehicle has various drive modes that
you can select for different driving
conditions. Depending on the drive mode
that you select, the system adjusts various
vehicle settings.

HOW DOES DRIVE MODE
CONTROL WORK

Selectable drive modes change various
electronic and mechanical settings within
your vehicle to tailor its performance and
driving characteristics to on-road or
off-road driving conditions. Steering feel
and effort, traction control, stability
control, chassis control, powertrain
response, transmission shift points and
four-wheel driveline settings alter to a
pre-determined setting depending upon
the drive mode that you select.

Note:

Your vehicle has diagnostic checks

that continuously monitor all systems for
proper operation. If a drive mode is
unavailable due to a system fault, your
vehicle defaults to normal mode.

SELECTING A DRIVE MODE

Police Pursuit Mode

E271854

This mode does not use a switch.
This system is a temporary
driving enhancement that senses

the driver is demanding high performance
from the vehicle. On all Police Interceptor
applications, the transmission holds lower
gears and the engine holds higher engine
speeds longer than normal driving. The
mode terminates when the vehicle senses
the driver is no longer in high performance
demand. The vehicle then returns to
normal operation.

Note:

Drive mode changes may not be

available when the ignition is off or when
the engine is not running.

E298239

Press the drive mode button underneath
the information display to select or change
a drive mode.

DRIVE MODES

DEEP SNOW/SAND

E295420

For off-road driving on soft dry
sand or deep snow. This mode
optimizes accelerator pedal

response, traction settings, and stability
controls to help maintain forward
momentum when driving through deep
sand or snow. If your vehicle becomes
stuck in deep conditions, using this mode
may help it become unstuck.

Note:

Using deep snow/sand mode on dry,

hard surfaces could produce some vibration,
driveline bind up, and potential excessive
tire wear.

NORMAL

E225310

For everyday driving. This mode
is a perfect balance of
excitement, comfort and

convenience. This is the default mode after
each ignition cycle.

176

Drive Mode Control

LOAD LIMIT

Vehicle Loading - with and
without a Trailer

This section guides you in the
proper loading of your vehicle,
trailer, or both. Keep your loaded
vehicle weight within its design
rating capability, with or without
a trailer. Properly loading your
vehicle provides maximum return
of vehicle design performance.
Before you load your vehicle,
become familiar with the
following terms for determining
your vehicle’s weight rating, with
or without a trailer, from the
vehicle’s Tire and Loading
Information label or Safety
Compliance Certification label.

Tire and Loading Label Information
Example:

E198719

Payload

Payload is the combined weight
of cargo and passengers that your
vehicle is carrying. The maximum
payload for your vehicle appears
on the Tire and Loading label. The
label is either on the B-pillar or the
edge of the driver door. Vehicles
exported outside the US and
Canada may not have a tire and
loading label. Look for “The
combined weight of occupants
and cargo should never exceed
XXX kg OR XXX lb” for maximum
payload. The payload listed on the
Tire and Loading Information label

177

Load Carrying

is the maximum payload for your
vehicle as built by the assembly
plant. If you install any additional
equipment on your vehicle, you
must determine the new payload.
Subtract the weight of the
equipment from the payload listed
on the Tire and Loading label.
When towing, trailer tongue
weight or king pin weight is also
part of payload.

WARNING:

The

appropriate loading capacity of
your vehicle can be limited either
by volume capacity (how much
space is available) or by payload
capacity (how much weight the
vehicle should carry). Once you
have reached the maximum
payload of your vehicle, do not
add more cargo, even if there is
space available. Overloading or
improperly loading your vehicle
can contribute to loss of vehicle
control and vehicle rollover.

GAWR (Gross Axle Weight
Rating)

GAWR is the maximum allowable
weight that a single axle (front or
rear) can carry. These numbers
are on the Safety Compliance
Certification label. The label is
located on the door hinge pillar,
door-latch post, or the door edge
that meets the door-latch post,
next to the driver seating position.

The total load on each axle must
never exceed its Gross Axle
Weight Rating.

GVWR (Gross Vehicle Weight
Rating)

GVWR is the maximum allowable
weight of the fully loaded vehicle.
This includes all options,
equipment, passengers and cargo.
It appears on the Safety
Compliance Certification label.
The label is located on the door
hinge pillar, door-latch post, or the
door edge that meets the
door-latch post, next to the driver
seating position.

The gross vehicle weight must
never exceed the Gross Vehicle
Weight Rating.

Safety Compliance Certification Label
Example:

E198828

178

Load Carrying

WARNING:

Exceeding the

Safety Compliance Certification
label vehicle weight limits can
adversely affect the
performance and handling of
your vehicle, cause vehicle
damage and can result in the
loss of control of your vehicle,
serious personal injury or death.

Maximum Loaded Trailer
Weight

Maximum loaded trailer weight is
the highest possible weight of a
fully loaded trailer the vehicle can
tow. Consult an authorized dealer
(or the RV and Trailer Towing
Guide available at an authorized
dealer) for more detailed
information.

GCWR (Gross Combined
Weight Rating)

GCWR is the maximum allowable
weight of the vehicle and the

loaded trailer, including all cargo
and passengers, that the vehicle
can handle without risking
damage. (Important: The towing
vehicle’s braking system is rated
for operation at Gross Vehicle
Weight Rating, not at Gross
Combined Weight Rating.)
Separate functional brakes should

be used for safe control of towed
vehicles and for trailers where the
Gross Combined Weight of the
towing vehicle plus the trailer
exceed the Gross Vehicle Weight
Rating of the towing vehicle.

The gross combined weight must
never exceed the Gross Combined
Weight Rating.

Note:

For trailer towing

information refer to the RV and
Trailer Towing Guide available at
an authorized dealer.

WARNING:

Do not exceed

the GVWR or the GAWR
specified on the certification
label.

WARNING:

Do not use

replacement tires with lower
load carrying capacities than the
original tires because they may
lower your vehicle's GVWR and
GAWR limitations. Replacement
tires with a higher limit than the
original tires do not increase the
GVWR and GAWR limitations.

WARNING:

Exceeding any

vehicle weight rating can
adversely affect the
performance and handling of
your vehicle, cause vehicle
damage and can result in the
loss of control of your vehicle,
serious personal injury or death.

179

Load Carrying

Steps for determining the
correct load limit:

1. Locate the statement "The

combined weight of occupants
and cargo should never exceed
XXX kg or XXX lb." on your
vehicle’s placard.

2. Determine the combined

weight of the driver and
passengers that will be riding
in your vehicle.

3. Subtract the combined weight

of the driver and passengers
from XXX kg or XXX lb.

4. The resulting figure equals the

available amount of cargo and
luggage load capacity. For
example, if the “XXX” amount
equals 1,400 lb. and there will

be five 150 lb. passengers in
your vehicle, the amount of
available cargo and luggage
load capacity is 650 lb.
(1400-(5 x 150) = 1400-750 =
650 lb.)

5. Determine the combined

weight of luggage and cargo
being loaded on the vehicle.
That weight may not safely
exceed the available cargo and
luggage load capacity
calculated in Step 4.

6. If your vehicle will be towing a

trailer, load from your trailer
will be transferred to your
vehicle. Consult this manual to
determine how this reduces the
available cargo and luggage
load capacity of your vehicle.

Helpful examples for calculating
the available amount of cargo
and luggage load capacity

Suppose your vehicle has a
1400-pound (635-kilogram) cargo
and luggage capacity. You decide
to go golfing. Is there enough load
capacity to carry you, four of your
friends and all the golf bags? You
and four friends average 220
pounds (99 kilograms) each and
the golf bags weigh approximately
30 pounds (13.5 kilograms) each.
The calculation would be: 1400 -
(5 x 220) - (5 x 30) = 1400 - 1100
- 150 = 150 pounds. Yes, you have
enough load capacity in your
vehicle to transport four friends
and your golf bags. In metric units,
the calculation would be: 635

kilograms - (5 x 99 kilograms) -
(5 x 13.5 kilograms) = 635 - 495 -
67.5 = 72.5 kilograms.

Suppose your vehicle has a
1400-pound (635-kilogram) cargo
and luggage capacity. You and
one of your friends decide to pick
up cement from the local home
improvement store to finish that
patio you have been planning for
the past two years. Measuring the
inside of the vehicle with the rear
seat folded down, you have room
for twelve 100-pound
(45-kilogram) bags of cement. Do
you have enough load capacity to
transport the cement to your
home? If you and your friend each
weigh 220 pounds (99 kilograms),
the calculation would be: 1400 -
(2 x 220) - (12 x 100) = 1400 - 440

180

Load Carrying

- 1200 = - 240 pounds. No, you do
not have enough cargo capacity
to carry that much weight. In
metric units, the calculation would
be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) =
635 - 198 - 540 = -103 kilograms.
You will need to reduce the load
weight by at least 240 pounds
(104 kilograms). If you remove
three 100-pound (45-kilogram)
cement bags, then the load
calculation would be:1400 - (2 x
220) - (9 x 100) = 1400 - 440 -
900 = 60 pounds. Now you have
the load capacity to transport the
cement and your friend home. In
metric units, the calculation would
be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) =
635 - 198 - 405 = 32 kilograms.
The above calculations also
assume that the loads are
positioned in your vehicle in a
manner that does not overload
the front or the rear gross axle
weight rating specified for your
vehicle on the Safety Compliance
Certification label.

Special Loading Instructions
for Owners of Pick-up Trucks
and Utility-type Vehicles

WARNING:

When loading

the roof racks, we recommend
you evenly distribute the load,
as well as maintain a low center
of gravity. Loaded vehicles, with
higher centers of gravity, may

handle differently than unloaded
vehicles. Take extra precautions,
such as slower speeds and
increased stopping distance,
when driving a heavily loaded
vehicle.

181

Load Carrying

TOWING A TRAILER

WARNING:

Towing trailers

beyond the maximum
recommended gross trailer
weight exceeds the limit of your
vehicle and could result in engine
damage, transmission damage,
structural damage, loss of
vehicle control, vehicle rollover
and personal injury.

WARNING:

Do not exceed

the GVWR or the GAWR
specified on the certification
label.

Note:

Your vehicle may have electrical
items, such as fuses or relays,
related to towing. See

Fuses

(page 205).

Your vehicle's load capacity
designation is by weight, not by
volume, so you cannot necessarily
use all available space when
loading a vehicle or trailer.

Towing a trailer places an extra
load on your vehicle's engine,
transmission, axle, brakes, tires
and suspension. Inspect these
components periodically during,
and after, any towing operation.

Load Placement

To help minimize how trailer
movement affects your vehicle
when driving:
•

Load the heaviest items closest
to the trailer floor.

•

Load the heaviest items
centered between the left and
right side trailer tires.

•

Load the heaviest items above
the trailer axles or just slightly
forward toward the trailer
tongue. Do not allow the final
trailer tongue weight to go
above or below 10-15% of the
loaded trailer weight.

•

Select a ball mount with the
correct rise or drop and load
capacity. When both the

loaded vehicle and trailer are
connected, the trailer frame
should be level, or slightly
angled down toward your
vehicle, when viewed from the
side.

When driving with a trailer or
payload, a slight takeoff vibration
or shudder may be present due to
the increased payload weight.
Additional information regarding
proper trailer loading and setting
your vehicle up for towing is
located in another chapter of this
manual. See

Load Limit

(page

177).

You can also find information in
the

RV & Trailer Towing Guide

available at your authorized
dealer, or online.

182

Towing

RV & Trailer Towing Guide Online

http://www.fleet.ford.com/towing-guides/

Website

RECOMMENDED TOWING
WEIGHTS

Note:

Do not tow a trailer during

patrol or pursuit situations.

Note:

Do not exceed the trailer

weight for your vehicle
configuration listed in the chart
below.

Note:

Be sure to take into

consideration trailer frontal area.
Do not exceed 40 ft² (3.72 m²)
when towing trailers up to 5,000 lb

(2,268 kg).

Note:

Your vehicle could have

reduced performance when
operating at high altitudes, and
when heavily loaded or towing a
trailer. When driving at elevation,
in order to match driving
performance as perceived at sea
level, reduce gross vehicle weight
and gross combination weight by
2% per 1,000 ft (300 m) of
elevation.

Note:

Certain states require

electric trailer brakes for trailers
over a specified weight. Be sure to
check state regulations for this
specified weight. The maximum
trailer weights listed may be limited
to this specified weight, as the
vehicle’s electrical system may not
include the wiring connector
needed to activate electric trailer
brakes.

Your vehicle may tow a trailer
provided the maximum trailer
weight is less than or equal to the
maximum trailer weight listed for

your vehicle configuration on the
following chart.

183

Towing

ESSENTIAL TOWING CHECKS

Follow these guidelines for safe towing:
•

Do not tow a trailer until you drive your
vehicle at least 1,000 mi (1,600 km).

•

Consult your local motor vehicle laws
for towing a trailer.

•

See the instructions included with
towing accessories for the proper
installation and adjustment
specifications.

•

Service your vehicle more frequently if
you tow a trailer. See

Scheduled

Maintenance

(page 352).

•

If you use a rental trailer, follow the
instructions the rental agency gives
you.

You can find information on load
specification terms found on the tire label
and Safety Compliance label as well as
instructions on calculating your vehicle's
load in the Load Carrying chapter. See

Load Limit

(page 177).

Remember to account for the trailer
tongue weight as part of your vehicle load
when calculating the total vehicle weight.

Hitches

Do not use a hitch that either clamps onto
the bumper or attaches to the axle.

Distribute the trailer load so 10-15% of the
total trailer weight is on the tongue.

A weight distributing hitch is not required
for your vehicle.

Safety Chains

Note:

Do not attach safety chains to the

bumper.

Always connect the safety chains to the
hook retainers of your vehicle hitch.

To connect the trailer’s safety chains, cross
them under the trailer tongue and allow
enough slack for turning tight corners. Do
not allow the chains to drag on the ground.

Trailer Brakes

WARNING:

Do not connect a

trailer's hydraulic brake system directly
to your vehicle's brake system. Your
vehicle may not have enough braking
power and your chances of having a
collision greatly increase.

Electric brakes and manual, automatic or
surge-type trailer brakes are safe if you
install them properly and adjust them to
the manufacturer's specifications. The
trailer brakes must meet local and federal
regulations.

The rating for the tow vehicle's braking
system operation is at the gross vehicle
weight rating, not the gross combined
weight rating.

Safe control of towed vehicles requires
separate functioning brake systems for
vehicles and trailers weighing more than
1,500 lb (680 kg) when loaded.

Trailer Lamps

WARNING:

Never connect any

trailer lamp wiring to the vehicle's tail
lamp wiring; this may damage the
electrical system resulting in fire. Contact
your authorized dealer as soon as
possible for assistance in proper trailer
tow wiring installation. Additional
electrical equipment may be required.

Most towed vehicles require trailer lamps.
Make sure all running lights, brake lights,
direction indicators and hazard flashers
are working.

185

Towing

Before Towing a Trailer

Practice turning, stopping and backing up
to get the feel of your vehicle-trailer
combination before starting on a trip.
When turning, make wider turns so the
trailer wheels clear curbs and other
obstacles.

When Towing a Trailer

•

Do not drive faster than 70 mph
(113 km/h) during the first 500 mi
(800 km).

•

Do not make full-throttle starts.

•

Check your hitch, electrical connections
and trailer wheel lug nuts thoroughly
after you have traveled 50 mi (80 km).

•

When stopped in congested or heavy
traffic during hot weather, place the
gearshift in park (P) to aid engine and
transmission cooling and to help A/C
performance.

•

Turn off the speed control with heavy
loads or in hilly terrain. The speed
control may turn off automatically
when you are towing on long, steep
grades.

•

Shift to a lower gear when driving down
a long or steep hill. Do not apply the
brakes continuously, as they may
overheat and become less effective.

•

If your transmission is equipped with a
Grade Assist or Tow/Haul feature, use
this feature when towing. This provides
engine braking and helps eliminate
excessive transmission shifting for
optimum fuel economy and
transmission cooling.

•

Allow more distance for stopping with
a trailer attached. Anticipate stops and
brake gradually.

•

Avoid parking on a grade. However, if
you must park on a grade:

Turn the steering wheel to point your
vehicle tires away from traffic flow.

2. Set your vehicle parking brake.

3. Place the automatic transmission in

park (P).

4. Place wheel chocks in front and back

of the trailer wheels. (Chocks not
included with vehicle.)

Launching or Retrieving a Boat or
Personal Watercraft (PWC)

Note:

Disconnect the wiring to the trailer

before

backing the trailer into the water.

Note:

Reconnect the wiring to the trailer

after

removing the trailer from the water.

When backing down a ramp during boat
launching or retrieval:
•

Do not allow the static water level to
rise above the bottom edge of the rear
bumper.

•

Do not allow waves to break higher
than 6 in (15 cm) above the bottom
edge of the rear bumper.

Exceeding these limits may allow water to
enter vehicle components:
•

Causing internal damage to the
components.

•

Affecting driveability, emissions, and
reliability.

Replace the rear axle lubricant anytime
the rear axle has been submerged in water.
Water may have contaminated the rear
axle lubricant, which is not normally
checked or changed unless a leak is
suspected or other axle repair is required.

186

Towing

TOWING THE VEHICLE ON
FOUR WHEELS

Emergency Towing

WARNING:

If your vehicle has a

steering wheel lock make sure the
ignition is in the accessory or on position
when being towed.

If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
powertrain and transmission configuration,
under the following conditions:
•

Your vehicle is facing forward for
towing in a forward direction.

•

Place the transmission in neutral (N).
If you cannot shift the transmission into
neutral (N), you may need to override
the gear shifter. See

Transmission

(page 141). Failing to do so may result
in damage to the transmission.

•

Maximum speed is 35 mph (56 km/h).

•

Maximum distance is 50 mi (80 km).

Recreational Towing

You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could
occur. You must recreational tow your
vehicle with all four wheels off the ground
such as when using a car-hauling trailer.
Otherwise, you cannot recreational tow
your vehicle.

187

Towing

REDUCED ENGINE
PERFORMANCE

WARNING:

If you continue to drive

your vehicle when the engine is
overheating, the engine could stop
without warning. Failure to follow this
instruction could result in the loss of
control of your vehicle.

If the engine coolant temperature gauge
needle moves to the upper limit position,
the engine is overheating. See

Gauges

(page 78).

You must only drive your vehicle for a short
distance if the engine overheats. The
distance you can travel depends on
ambient temperature, vehicle load and
terrain. The engine continues to operate
with limited power for a short period of
time.

If the engine temperature continues to rise,
the fuel supply to the engine reduces. The
air conditioning switches off and the engine
cooling fan operates continually.

Gradually reduce your speed and stop
your vehicle as soon as it is safe to do
so.

2. Immediately switch the engine off to

prevent severe engine damage.

3. Wait for the engine to cool down.

4. Check the coolant level. See

Engine

Coolant Check

(page 222).

5. Have your vehicle checked as soon as

possible.

COLD WEATHER
PRECAUTIONS

The functional operation of some
components and systems can be affected
at temperatures below approximately
-13°F (-25°C).

BREAKING-IN

Your vehicle requires a break-in period. For
the first 1,000 mi (1,600 km), avoid driving
at high speeds, heavy braking, aggressive
shifting or using your vehicle to tow. During
this time, your vehicle may exhibit some
unusual driving characteristics.

DRIVING ECONOMICALLY

The following helps to improve fuel
consumption:
•

Drive smoothly, accelerate gently and
anticipate the road ahead to avoid
heavy braking.

•

Regularly check your tire pressures and
make sure that they are inflated to the
correct pressure.

•

Follow the recommended maintenance
schedule and carry out the
recommended checks.

•

Plan your journey and check the traffic
before you set off. It is more efficient
to combine errands into a single trip
whenever possible.

•

Avoid idling the engine in cold weather
or for extended periods. Start the
engine only when you are ready to set
off.

•

Do not carry unnecessary weight in your
vehicle as extra weight wastes fuel.

188

Driving Hints

•

Do not add unnecessary accessories
to the exterior of your vehicle, for
example running boards. If you use a
roof rack, remember to fold it down or
remove it when not in use.

•

Do not shift into neutral when you are
braking or when your vehicle is slowing
down.

•

Shut all windows when driving at high
speeds.

•

Switch off all electric systems when
not in use, for example air conditioning.
Make sure that you unplug any
accessories from the auxiliary power
points when not in use.

DRIVING THROUGH SHALLOW
WATER

WARNING:

Do not attempt to

cross a deep or flowing body of water.
Failure to follow this instruction could
result in the loss of control of your
vehicle, personal injury or death.

Note:

Driving through standing water can

cause vehicle damage.

Note:

Engine damage can occur if water

enters the air filter.

Before driving through standing water,
check the depth. Never drive through water
that is higher than the bottom of the front
rocker area of your vehicle.

E266447

When driving through standing water, drive
very slowly and do not stop your vehicle.
Your brake performance and traction could
be limited. After driving through water and
as soon as it is safe to do so:

•

Lightly press the brake pedal to dry the
brakes and to check that they work.

•

Turn the steering wheel to check that
the steering power assist works.

Check the function of the following:

•

Horn

•

Exterior lights

FLOOR MATS

WARNING:

Use a floor mat

designed to fit the footwell of your
vehicle that does not obstruct the pedal
area. Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death.

WARNING:

Pedals that cannot

move freely can cause loss of vehicle
control and increase the risk of serious
personal injury.

189

Driving Hints

WARNING:

Secure the floor mat

to both retention devices so that it
cannot slip out of position and interfere
with the pedals. Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death.

WARNING:

Do not place additional

floor mats or any other covering on top
of the original floor mats. This could
result in the floor mat interfering with the
operation of the pedals. Failure to follow
this instruction could result in the loss of
control of your vehicle, personal injury or
death.

WARNING:

Always make sure that

objects cannot fall into the driver foot
well while your vehicle is moving. Objects
that are loose can become trapped
under the pedals causing a loss of
vehicle control.

E142666

To install floor mats that have eyelets,
position the floor mat eyelet over the
retention post and press down to lock in
position. Repeat for all eyelets on the floor
mat.

To remove the floor mats, reverse the
installation procedure.

Note:

Regularly check the floor mats to

make sure they are secure.

190

Driving Hints

ROADSIDE ASSISTANCE

Vehicles Sold in the United States:
Getting Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.

The service is available:
•

24 hours a day, seven days a week.

•

For the coverage period supplied with
your vehicle.

Roadside Assistance covers:
•

A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).

•

Battery jump start.

•

Lock-out assistance (key replacement
cost is the customer's responsibility).

•

Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.

•

Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.

•

Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).

•

Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.

Vehicles Sold in the United States:
Using Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.

United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.

If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.

191

Roadside Emergencies

Vehicles Sold in Canada: Getting
Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.

The service is available 24 hours a day,
seven days a week.

This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.

If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.

HAZARD FLASHERS

Note:

The hazard flashers operate when

the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle.

E75790

The flasher control is on the
instrument panel. Use your
hazard flashers when your

vehicle is creating a safety hazard for other
motorists.

•

Press the flasher control and all front
and rear direction indicators flash.

•

Press the button again to switch them
off.

FUEL SHUTOFF

WARNING:

If your vehicle has been

involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.

Note:

When you try to restart your vehicle

after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.

Note:

In the event that your vehicle does

not restart after your third attempt, contact
a qualified technician.

The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.

Should your vehicle shut off after a crash,
you may restart your vehicle.

If your vehicle has a key system:
1.

Switch off the ignition.

2. Switch to start position.
3. Switch off the ignition.
4. Switch on the ignition to re-enable the

fuel pump.

5. If the vehicle does not start, repeat

steps 1 through 4.

If your vehicle has a push button start
system:
1.

Press

START/STOP

to switch off your

vehicle.

2. Press the brake pedal and

START/STOP

to switch on your

vehicle.

3. Remove your foot from the brake pedal

and press

START/STOP

to switch off

your vehicle.

192

Roadside Emergencies

4. You can attempt to start the vehicle

by pressing the brake pedal and

START/STOP

, or press

START/STOP

without pressing the brake pedal.

5. If the vehicle does not start, repeat

steps 1 through 4.

JUMP STARTING THE VEHICLE

WARNING:

Batteries normally

produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.

WARNING:

Keep batteries out of

reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.

WARNING:

Use only adequately

sized cables with insulated clamps.

Preparing Your Vehicle

Do not attempt to push-start your
automatic transmission vehicle.

Note:

Attempting to push-start a vehicle

with an automatic transmission may cause
transmission damage.

Note:

Use only a 12-volt supply to start your

vehicle.

Note:

Do not disconnect the battery of the

disabled vehicle as this could damage the
vehicle electrical system.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.

Locating the Jump Starting
Connection Points

E288229

Open the hood. See

Opening and

Closing the Hood

(page 215).

2. Remove the access cover.

3. Remove the red protective cover from

the positive lead jump connection
point.

4. Locate the negative jump connection

point on the rear mounting bolt for the
cross brace, as shown.

Connecting the Jumper Cables

WARNING:

If the engine is running

while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.

WARNING:

Do not connect the

negative jumper cable to any other part
of your vehicle. Use the ground point.

193

Roadside Emergencies

Note:

In the illustration, the bottom vehicle

represents the booster vehicle.

E281345

Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

2. Connect the other end of the positive

(+) cable to the positive (+) terminal
of the booster vehicle battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the booster
vehicle battery.

4. Make the final connection of the

negative (-) cable to an exposed metal
part of the stalled vehicle's engine,
away from the battery and the fuel
injection system, or connect the
negative (-) cable to a ground
connection point if available.

Jump Starting

Note:

If you are using a hybrid vehicle as

the booster vehicle, you do not need to rev
the engine.

Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
RPM, as shown in your tachometer.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been

started, run both vehicle engines for an
additional three minutes before
disconnecting the jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

Remove the negative (-) jumper cable
from the disabled vehicle.

2. Remove the jumper cable on the

negative (-) terminal of the booster
vehicle battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster
vehicle battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled
vehicle battery.

5. Allow the engine to idle for at least one

minute.

194

Roadside Emergencies

COLLISION, DAMAGE OR FIRE
EVENT

Guidance for Ford Motor Company
Electric and Hybrid-Electric
Vehicles Equipped With High
Voltage Batteries

(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric Vehicle
Considerations

In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
•

Always assume the high-voltage
battery and associated components
are energized and fully charged.

•

Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.

•

Venting high-voltage battery vapors
are potentially toxic and flammable.

•

Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.

Vehicle information and general safety
practices:
•

Know the make and model of your
vehicle.

•

Review the owner’s manual and
become familiar with your vehicle’s
safety information and recommended
safety practices.

•

Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself.

Contact an authorized dealer.

Crashes

A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.

If possible:
•

Move your vehicle to a safe, nearby
location and remain on the scene.

•

Roll down the windows before
switching your vehicle off.

•

Place your vehicle in park (P), set the
parking brake, switch off the vehicle,
activate the hazard warning flashers
and move your key(s) at least 15 ft
(5 m) away from the vehicle.

Always:
•

Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.

•

Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.

•

Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.

•

When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.

Fires

As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.

•

Exit the vehicle immediately.

•

Advise emergency assistance that an
electric or hybrid-electric vehicle is
involved.

195

Roadside Emergencies

•

As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.

•

Stay out of the roadway and stay out
of the way of any oncoming traffic
while awaiting the arrival of emergency
responders.

Post-Incident

•

Do not store a severely damaged
vehicle with a lithium-ion battery inside
a structure or within 49 ft (15 m) of any
structure or vehicle.

•

Make sure that passenger and luggage
compartments remain ventilated.

•

Call emergency assistance if you
observe leaking fluids, sparks, smoke
or flames, or hear gurgling or bubbling
from the high-voltage battery.

POST-CRASH ALERT SYSTEM

The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the seatbelt pretensioners.

The horn and indicators turn off when:
•

You press the hazard control button.

•

You press the panic button on the
remote entry transmitter (if equipped).

•

Your vehicle runs out of power.

•

Sounding of the horn is only enabled
in specific markets.

TRANSPORTING THE VEHICLE

E143886

If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.

We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure.
If you tow your vehicle incorrectly, or by
any other means, vehicle damage may
occur.

We produce a towing manual for all
authorized tow truck operators. Have your
tow truck operator refer to this manual for
proper hook-up and towing procedures for
your vehicle.

196

Roadside Emergencies

GETTING THE SERVICES YOU
NEED

Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.

Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.

A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.

Away From Home

If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.

In the United States:

Mailing address

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone

1-800-392-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.

Additional information and resources are
available online:

Website

www.owner.ford.com

These are some of the items that can be
found online:
•

U.S. dealer locator by Dealer Name,
City/State or Zip Code.

•

Owner Manuals.

•

Maintenance Schedules.

•

Recalls.

•

Ford Extended Service Plans.

•

Ford Genuine Accessories.

•

Service specials and promotions.

In Canada:

Mailing address

Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)

Website

www.ford.ca

Facebook

FordServiceCA (English)
FordServiceQC (Français)

Twitter

@FordServiceCA

198

Customer Assistance

Additional Assistance

If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:

Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.

2. If your inquiry or concern remains

unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.

3. If you require assistance or clarification

on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.

In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
•

Vehicle Identification Number.

•

Your telephone number (home and
business).

•

The name of the authorized dealer and
city where located.

•

The vehicle’s current odometer reading.

In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.

Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.

California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:

Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR

2. Four or more repair attempts are made

on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR

3. The vehicle is out of service for repair

of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).

In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:

Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126

199

Customer Assistance

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)

Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.

The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.

Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.

BBB AUTO LINE Application: Using the
information that follows, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
needs to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB reviews
the claim for eligibility under the Program
Summary Guidelines.

You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:

BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102

BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.

For additional information, refer to the
Better Business Bureau website.

Note:

Ford Motor Company reserves the

right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.

200

Customer Assistance

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)

For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.

In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.

CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.

GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA

Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.

If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.

The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.

If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:

FORD MOTOR COMPANY

Customer Relationship Centers in:

201

Customer Assistance

Ford Explorer (2024 year). Manual in english - page 6