Ford Explorer (2022 year). Manual in english

4. You can attempt to start the vehicle

by pressing the brake pedal and

START/STOP

, or press

START/STOP

without pressing the brake pedal.

5. If the vehicle does not start, repeat

steps 1 through 4.

JUMP STARTING THE VEHICLE

WARNING:

Batteries normally

produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.

WARNING:

Keep batteries out of

reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.

WARNING:

Use only adequately

sized cables with insulated clamps.

Preparing Your Vehicle

Do not attempt to push-start your
automatic transmission vehicle.

Note:

Attempting to push-start a vehicle

with an automatic transmission may cause
transmission damage.

Note:

Use only a 12-volt supply to start your

vehicle.

Note:

Do not disconnect the battery of the

disabled vehicle as this could damage the
vehicle electrical system.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.

Locating the Jump Starting
Connection Points

E288229

Open the hood. See

Opening and

Closing the Hood

(page 319).

2. Remove the access cover.

3. Remove the red protective cover from

the positive lead jump connection
point.

4. Locate the negative jump connection

point on the rear mounting bolt for the
cross brace, as shown.

Connecting the Jumper Cables

WARNING:

If the engine is running

while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.

WARNING:

Do not connect the

negative jumper cable to any other part
of your vehicle. Use the ground point.

297

Roadside Emergencies

Note:

In the illustration, the bottom vehicle

represents the booster vehicle.

E281345

Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

2. Connect the other end of the positive

(+) cable to the positive (+) terminal
of the booster vehicle battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the booster
vehicle battery.

4. Make the final connection of the

negative (-) cable to an exposed metal
part of the stalled vehicle's engine,
away from the battery and the fuel
injection system, or connect the
negative (-) cable to a ground
connection point if available.

Jump Starting

Note:

If you are using a hybrid vehicle as

the booster vehicle, you do not need to rev
the engine.

Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
RPM, as shown in your tachometer.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been

started, run both vehicle engines for an
additional three minutes before
disconnecting the jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

Remove the negative (-) jumper cable
from the disabled vehicle.

2. Remove the jumper cable on the

negative (-) terminal of the booster
vehicle battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster
vehicle battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled
vehicle battery.

5. Allow the engine to idle for at least one

minute.

298

Roadside Emergencies

COLLISION, DAMAGE OR FIRE
EVENT

Guidance for Ford Motor Company
Electric and Hybrid-Electric
Vehicles Equipped With High
Voltage Batteries

(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric Vehicle
Considerations

In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
•

Always assume the high-voltage
battery and associated components
are energized and fully charged.

•

Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.

•

Venting high-voltage battery vapors
are potentially toxic and flammable.

•

Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.

Vehicle information and general safety
practices:
•

Know the make and model of your
vehicle.

•

Review the owner’s manual and
become familiar with your vehicle’s
safety information and recommended
safety practices.

•

Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself.

Contact an authorized dealer.

Crashes

A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.

If possible:
•

Move your vehicle to a safe, nearby
location and remain on the scene.

•

Roll down the windows before
switching your vehicle off.

•

Place your vehicle in park (P), set the
parking brake, switch off the vehicle,
activate the hazard warning flashers
and move your key(s) at least 15 ft
(5 m) away from the vehicle.

Always:
•

Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.

•

Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.

•

Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.

•

When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.

Fires

As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.

•

Exit the vehicle immediately.

•

Advise emergency assistance that an
electric or hybrid-electric vehicle is
involved.

299

Roadside Emergencies

•

As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.

•

Stay out of the roadway and stay out
of the way of any oncoming traffic
while awaiting the arrival of emergency
responders.

Post-Incident

•

Do not store a severely damaged
vehicle with a lithium-ion battery inside
a structure or within 49 ft (15 m) of any
structure or vehicle.

•

Make sure that passenger and luggage
compartments remain ventilated.

•

Call emergency assistance if you
observe leaking fluids, sparks, smoke
or flames, or hear gurgling or bubbling
from the high-voltage battery.

POST-CRASH ALERT SYSTEM

The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the seatbelt pretensioners.

The horn and indicators turn off when:
•

You press the hazard control button.

•

You press the panic button on the
remote entry transmitter (if equipped).

•

Your vehicle runs out of power.

•

Sounding of the horn is only enabled
in specific markets.

TRANSPORTING THE VEHICLE

E143886

If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.

We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure.
If you tow your vehicle incorrectly, or by
any other means, vehicle damage may
occur.

We produce a towing manual for all
authorized tow truck operators. Have your
tow truck operator refer to this manual for
proper hook-up and towing procedures for
your vehicle.

300

Roadside Emergencies

GETTING THE SERVICES YOU
NEED

Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.

Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.

A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.

Away From Home

If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.

In the United States:

Mailing address

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone

1-800-392-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.

Additional information and resources are
available online:

Website

www.owner.ford.com

These are some of the items that can be
found online:
•

U.S. dealer locator by Dealer Name,
City/State or Zip Code.

•

Owner Manuals.

•

Maintenance Schedules.

•

Recalls.

•

Ford Extended Service Plans.

•

Ford Genuine Accessories.

•

Service specials and promotions.

In Canada:

Mailing address

Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)

Website

www.ford.ca

Facebook

FordServiceCA (English)
FordServiceQC (Français)

Twitter

@FordServiceCA

302

Customer Assistance

Additional Assistance

If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:

Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.

2. If your inquiry or concern remains

unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.

3. If you require assistance or clarification

on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.

In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
•

Vehicle Identification Number.

•

Your telephone number (home and
business).

•

The name of the authorized dealer and
city where located.

•

The vehicle’s current odometer reading.

In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.

Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.

California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:

Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR

2. Four or more repair attempts are made

on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR

3. The vehicle is out of service for repair

of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).

In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:

Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126

303

Customer Assistance

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)

Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.

The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.

Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.

BBB AUTO LINE Application: Using the
information that follows, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
needs to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB reviews
the claim for eligibility under the Program
Summary Guidelines.

You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:

BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102

BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.

For additional information, refer to the
Better Business Bureau website.

Note:

Ford Motor Company reserves the

right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.

304

Customer Assistance

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)

For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.

In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.

CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.

GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA

Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.

If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.

The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.

If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:

FORD MOTOR COMPANY

Customer Relationship Centers in:

305

Customer Assistance

E-mail

Fax

Phone

Customer Relation-

ship Center

apemcrc@ford.com

N/A

Asia Pacific

atnclien@ford.com

N/A

+1-800-841-3673

Caribbean and

Central America

menacac@ford.com

971 4 3327 266

Ford

Middle East

80004443673

Lincoln

80004441067

UAE

80004441066

Saudi Arabia

8008443673

Mobily and Zain cell

phone users in Saudi

800850078

Kuwait

22280384

nafcrc@ford.com

N/A

North Africa

atnclien@ford.com

N/A

+1-800-841-3673

Puerto Rico and U.S.

Virgin Islands

ssacrc@ford.com

N/A

Sub-Saharan Africa

infokr1@ford.com or

infokr@lincoln.com

N/A

+82-02-1600-6003

South Korea

If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, expcso@ford.com.

If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.

Customers in the U.S. should call
1-800-392-3673.

306

Customer Assistance

ORDERING ADDITIONAL
OWNER'S LITERATURE

To order the publications in this portfolio,
contact Helm, LLC at:

HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service

Or to order a free publication catalog, call
toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

Helm, LLC can also be reached by their
website:

www.helminc.com

(Items in this catalog may be purchased
by credit card, check or money order.)

Obtaining a French Owner’s
Manual

French Owner’s Manual can be obtained
from your authorized dealer or by
contacting Helm, LLC using the contact
information listed previously in this section.

REPORTING SAFETY DEFECTS
(U.S. ONLY)

If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.

If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.

To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to

www.safercar.gov

; or write to:

Administrator

1200 New Jersey Avenue,
Southeast

Washington, D.C. 20590

You can also obtain other
information about motor vehicle
safety from

www.safercar.gov

REPORTING SAFETY DEFECTS
(CANADA ONLY)

If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.

307

Customer Assistance

Transport Canada Contact Information

http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)

Website

http://tc.canada.ca/recalls (English) http://tc.canada.ca/rappels (French)

Website

1-800-333-0510

Phone

Ford of Canada Contact Information

www.ford.ca

Website

1-800-565-3673

Phone

308

Customer Assistance

FUSE SPECIFICATION CHART

Engine Compartment Fuse Box

WARNING:

Always disconnect the

battery before servicing high current
fuses.

WARNING:

To reduce risk of

electrical shock, always replace the
cover to the power distribution box
before reconnecting the battery or
refilling fluid reservoirs.

The engine compartment fuse box is under
the driver side leaf screen in the engine
compartment. It has high-current fuses
that protect your vehicle's main electrical
systems from overloads.

If you disconnect and reconnect the
battery, you need to reset some features.
See

Changing the 12V Battery

(page 333).

Note:

Replace fuses with the same type

and rating. See

Changing a Fuse

(page

317).

E288347

309

Fuses

Protected Component

Fuse Rating

Fuse or Relay

Number

Body control module - battery power in
feed 1.

40A

Power outlet main console bin.

20A

Body control module - battery power in
feed 2.

40A

Fuel pump.

30A

Powertrain control module keep alive
power.

Powertrain control module power.

20A

Canister vent solenoid.

20A

Evaporative leak control module.
Exhaust gas heat recovery (hybrid electric
vehicle).
Tank pressure control valve (hybrid electric
vehicle).
Refueling valve (plug-in hybrid electric
vehicle).
Vapor blocking valve.
Universal exhaust gas oxygen 11.
Universal exhaust gas oxygen 21.
Catalyst monitor sensor 12.
Catalyst monitor sensor 22.
Canister purge valve.

Cooling fan relay coil.

20A

Battery interrupt box.
Transmission oil pump.
Auxiliary coolant pump.
Fuel flap door (hybrid electric vehicle).
Engine coolant bypass valve.
Active grille shutters.

Ignition coils.

20A

Front blower motor relay.

40A

Transmission oil pump.

15A

A/C compressor variable clutch.
Auxiliary pumps (hybrid electric vehicle).

310

Fuses

Protected Component

Fuse Rating

Fuse or Relay

Number

Windshield and rear window washer pump
relay power.

15A

Charge status indicator (hybrid electric
vehicle).

Starter motor.

30A

Headlamp leveling motors.

10A

Adaptive headlamps.

Electric power assisted steering module.

10A

Anti-lock brake system module with
integrated park brake.

10A

Powertrain control module.

10A

Hybrid powertrain control module.

Air quality sensor.

10A

360 camera with park aid.
Rear view camera.
Blind spot information system.
Adaptive cruise control module.

Transmission control module.

15A

Anti-lock brake system valves with integ-
rated park brake.

40A

Anti-lock brake system pump with integ-
rated park brake.

60A

Driver seat module.

30A

Passenger seat motor.

30A

Front media bin power point.

20A

Rear cargo area power point.

20A

Console end cap power point.

20A

Power point 4.

20A

Power inverter.

40A

Climate controlled seat module.

30A

Power liftgate module.

30A

311

Fuses

Protected Component

Fuse Rating

Fuse or Relay

Number

Trailer brake control module.

30A

Body control module.

60A

Brake on and off switch.

10A

Battery charger control module (hybrid
electric vehicle).

15A

Heated backlite.

40A

Heated steering wheel.

20A

Trailer tow park lamps.

20A

Trailer tow battery charge.

30A

Trailer tow backup lamps.

10A

Multi-contour seat module.

15A

Headlamp washer pump.

15A

Four-wheel drive module.

40A

Front window wiper motor.

30A

Rear window wiper motor.

15A

Not used (spare).

20A

Driver door module.

30A

Left-hand heated windshield.

50A

Right-hand heated windshield.

50A

Trailer tow.

20A

Not used (spare).

20A

Rear blower motor.

20A

Trailer tow lighting module.

20A

Integrated spark control (hybrid electric
vehicle).

15A

Not used (spare).

15A

Electric AC (hybrid electric vehicle).

10A

312

Fuses

Ford Explorer (2022 year). Manual in english - page 19