Lincoln MKZ Hybrid (2019 year). Manual - part 17

This program is separate from the New
Vehicle Limited Warranty, beginning from
the original warranty start date and lasts the
life of the vehicle for the original owner.
Subsequent owners receive coverage that
is concurrent with the 6 years or 70,000 mi
(110,000 km), whichever occurs first,
powertrain warranty coverage period.

If you purchased your vehicle in Canada and
require roadside assistance, please call
1-800-387-9333.

Vehicles Sold in Canada: Using
Roadside Assistance

Complete the roadside assistance
identification card and place it in your wallet
for quick reference.

In Canada, this card is found in the Warranty
Guide in the glove compartment of your
vehicle.

Vehicles Sold in Canada: Roadside
Assistance Program Coverage

The service is available 24 hours a day,
seven days a week.

Canadian roadside coverage and benefits
may differ from the U.S. coverage.

For complete program coverage details
review your warranty guide, contact your
dealer, call us in Canada at 1-800-387-9333,
or visit our website at
www.lincolncanada.com.

HAZARD FLASHERS

Note: The hazard flashers operate when the
ignition is in any position, or if the key is not
in the ignition. If used when the vehicle is not
running, the battery loses charge. As a result,
there may be insufficient power to restart
your vehicle.

The flasher control is on the
instrument panel. Use your hazard
flashers when your vehicle is

creating a safety hazard for other motorists.

•

Press the flasher control and all front and
rear direction indicators flash.

•

Press the button again to switch them off.

FUEL SHUTOFF

WARNING: If your vehicle has been

involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or death.

Note:  When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart. 
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.

Note: In the event that your vehicle does not
restart after your third attempt, contact a
qualified technician.

The fuel pump shutoff stops the flow of fuel
to the engine in the event of a moderate to
severe crash.  Not every impact causes a
shutoff.

Should your vehicle shut off after a crash,
you may restart your vehicle.

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1. Press START/STOP to switch off your

vehicle.

2. Press the brake pedal and START/STOP

to switch on your vehicle.

3. Check the information display for the

Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps 1
and 2 up to two more times.

JUMP STARTING THE VEHICLE

WARNING: Batteries normally produce

explosive gases which can cause personal
injury. Therefore, do not allow flames, sparks
or lighted substances to come near the
battery. When working near the battery,
always shield your face and protect your
eyes. Always provide correct ventilation.

WARNING: Keep batteries out of reach

of children. Batteries contain sulfuric acid.
Avoid contact with skin, eyes or clothing.
Shield your eyes when working near the
battery to protect against possible splashing
of acid solution. In case of acid contact with
skin or eyes, flush immediately with water
for a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed, call a
physician immediately.

WARNING: Use only adequately sized

cables with insulated clamps.

Preparing Your Vehicle

Do not attempt to push-start your automatic
transmission vehicle.

Note: Attempting to push-start a vehicle with
an automatic transmission may cause
transmission damage.

Note: Use only a 12-volt supply to start your
vehicle.

Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the two
vehicles do not touch.

Connecting the Jumper Cables

WARNING: Do not connect the end of

the second cable to the negative (-) terminal
of the battery to be jumped. A spark may
cause an explosion of the gases that
surround the battery.

WARNING: Do not use fuel lines,

engine valve covers, windshield wiper arms,
the intake manifold, or hood latch as ground
points.

Note: Your vehicle has two battery prongs
that are accessible from under the hood,
even though the actual battery is located in
the trunk. You can jump start your vehicle
the same way conventional vehicles can be
using these prongs.

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Note: Do not attach the end of the positive
cable to the studs or L-shaped eyelet located
above the positive (+) terminal of your
vehicle’s battery. High current may flow
through and cause damage to the fuses.

Note: To avoid reverse polarity connections,
make sure that you correctly identify the
positive (+) and negative (-) terminals on both
the disabled and booster vehicles before
connecting the cables.

E226509

Negative prong (–).

A

Positive prong (+).

B

4

2

1

3

E142664

Note: In the illustration, the bottom vehicle
represents the booster vehicle.

Note: Make sure you remove the cap from
the positive prong on your vehicle before
connecting the cables.

1. Connect the positive (+) jumper cable to

the positive (+) terminal of the discharged
battery.

2. Connect the other end of the positive (+)

cable to the positive (+) terminal of the
booster vehicle battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the booster
vehicle battery.

4. Make the final connection of the negative

(-) cable to an exposed metal part of the
stalled vehicle's engine, away from the
battery and the fuel injection system, or
connect the negative (-) cable to a ground
connection point if available.

Jump Starting

1. Start the engine of the booster vehicle

and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
RPM, as shown in your tachometer.

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2. Start the disabled vehicle.

3. Check the instrument cluster for the

Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running.

4. Once you start the disabled vehicle, run

both vehicles for an additional three
minutes before disconnecting the jumper
cables.

Removing the Jumper Cables

Note: After you disconnect the jumper
cables, let the disabled vehicle sit in Ready
to Drive mode for several minutes to charge
the 12V battery. The disabled vehicle
charges the 12V battery even if the gasoline
engine may be off. The 12V battery receives
power from the high-voltage battery instead.

Remove the jumper cables in the reverse
order that they were connected.

4

1

3

2

E142665

1. Remove the negative (-) jumper cable

from the disabled vehicle.

2. Remove the jumper cable on the

negative (-) terminal of the booster
vehicle battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster vehicle
battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled
vehicle battery.

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COLLISION, DAMAGE OR FIRE
EVENT

Guidance for Ford Motor Company
Electric and Hybrid-Electric Vehicles
Equipped With High Voltage Batteries

(Vehicle Owner/Operator/General Public)
Electric and Hybrid-Electric Vehicle
Considerations

In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
•

Always assume the high-voltage battery
and associated components are
energized and fully charged.

•

Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.

•

Venting high-voltage battery vapors are
potentially toxic and flammable.

•

Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.

Vehicle information and general safety
practices:
•

Know the make and model of your
vehicle.

•

Review the owner’s manual and become
familiar with your vehicle’s safety
information and recommended safety
practices.

•

Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself.

Contact an authorized dealer.

Crashes

A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require the
same response for an electric or
hybrid-electric vehicle.

If possible:
•

Move your vehicle to a safe, nearby
location and remain on the scene.

•

Roll down the windows before switching
your vehicle off.

•

Place your vehicle in park (P), set the
parking brake, switch off the vehicle,
activate the hazard warning flashers and
move your key(s) at least 15 ft (5 m) away
from the vehicle.

Always:
•

Call emergency assistance if needed and
advise that an electric or hybrid-electric
vehicle is involved.

•

Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.

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•

Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.

•

When emergency responders arrive, tell
them that the vehicle involved is an
electric vehicle or hybrid-electric vehicle.

Fires

As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle. 
Remain a safe distance from the vehicle and
try to stay clear of the smoke.

•

Exit the vehicle immediately.

•

Advise emergency assistance that an
electric or hybrid-electric vehicle is
involved.

•

As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.

•

Stay out of the roadway and stay out of
the way of any oncoming traffic while
awaiting the arrival of emergency
responders.

Post-Incident

•

Do not store a severely damaged vehicle
with a lithium-ion battery inside a
structure or within 49 ft (15 m) of any
structure or vehicle.

•

Make sure that passenger and luggage
compartments remain ventilated.

•

Call emergency assistance if you observe
leaking fluids, sparks, smoke or flames,
or hear gurgling or bubbling from the
high-voltage battery.

POST-CRASH ALERT SYSTEM

The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the seatbelt pretensioners.

The horn and indicators turn off when:
•

You press the hazard control button.

•

You press the panic button on the remote
entry transmitter (if equipped).

•

Your vehicle runs out of power.

•

Sounding of the horn is only enabled in
specific markets.

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TRANSPORTING THE VEHICLE

E143886

If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.

We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure. If
you tow your vehicle incorrectly, or by any
other means, vehicle damage may occur.

We produce a towing manual for all
authorized tow truck operators. Have your
tow truck operator refer to this manual for
proper hook-up and towing procedures for
your vehicle.

It is acceptable to tow your front-wheel drive
vehicle from the front if using proper wheel
lift equipment to raise the front wheels off
the ground. When towing in this manner, the
rear wheels can remain on the ground.

Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents damage
to the transmission.

TOWING POINTS

Due to local market requirements in some
countries, some vehicles may be equipped
with a recovery hook.

Recovery Hook Location

If your vehicle is equipped with a screw-in
recovery hook, it is with the spare tire kit or
the rear under floor storage.

Installing the Recovery Hook

There is an installation point for the recovery
hook located behind the fascia.

Note: The screw-in recovery hook has a
left-hand thread. Turn it counterclockwise to
install it. Make sure that the recovery hook
is fully tightened.

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E146284

E188420

Remove the recovery hook cover by prying
it off at the notch with a screwdriver or similar
object.

Note: Use a soft cloth to cover the prying
tool. This helps prevent scratch marks to the
vehicle's paint.

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GETTING THE SERVICES YOU
NEED

Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line provides warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure your
continued satisfaction.

Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized to
perform all warranty repairs. This means that,
depending on the warranty repair needed,
you may have to take your vehicle to another
authorized dealer.

A reasonable time must be allowed to
perform a repair after taking your vehicle to
the authorized dealer. Repairs are made
using Lincoln or Motorcraft parts, or
remanufactured or other parts that are
authorized by Lincoln.

Away From Home

If you are away from home when your vehicle
needs service, contact the Lincoln Client
Relationship Center or use the online
resources listed below to find the nearest
authorized dealer.

In the United States:

Mailing address

Lincoln Motor Company
Client Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone

1-800-521-4140
TDD for the hearing impaired:
1-800-232-5952

Web Address

www.LincolnOwner.com

These are some of the items that can be
found online:
•

United States dealer locator by Dealer
Name, City, State or ZIP Code.

•

Owner Manuals.

•

Maintenance Schedules.

•

Recalls.

•

Lincoln Extended Service Plans.

•

Lincoln Original Accessories.

•

Service specials and promotions.

In Canada:

Mailing address

Lincoln Client Relationship Centre
Lincoln Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8

Telephone

1-800-387-9333

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Web Address

www.LincolnCanada.com

Online Resources

Twitter English

@LincolnMotorCA

Twitter French

@LincolnQC

Instagram

@LincolnMotorCA

Facebook

/LincolnMotorCA

Additional Assistance

If you have questions or concerns, or are
unsatisfied with the service you are receiving,
follow these steps:

1. Contact your Sales Representative or

Service Advisor at your selling or
servicing authorized dealer.

2. If your inquiry or concern remains

unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.

3. If you require assistance or clarification

on Lincoln Motor Company policies,
please contact the Lincoln Client
Relationship Center.

In order to help us serve you better, please
have the following information available
when contacting a Client Relationship
Center:
•

Vehicle Identification Number.

•

Your telephone number (home and
business).

•

The name of the authorized dealer and
city where located.

•

The vehicle’s current odometer reading.

In some states, you must directly notify
Lincoln in writing before pursuing remedies
under your state’s warranty laws. Lincoln is
also allowed a final repair attempt in some
states.

In the United States, a warranty dispute must
be submitted to the BBB AUTO LINE before
taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by
state law, before pursuing replacement or
repurchase remedies provided by certain
state laws. This dispute handling procedure
is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss
Warranty Act or state replacement or
repurchase laws.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s applicable
express warranty after a reasonable number
of attempts, the manufacturer shall be
required to either replace the vehicle with
one substantially identical or repurchase the

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vehicle and reimburse the buyer in an
amount equal to the actual price paid or
payable by the consumer (less a reasonable
allowance for consumer use). The consumer
has the right to choose whether to receive
a refund or replacement vehicle.

California Civil Code Section 1793.22(b)
presumes that the manufacturer has had a
reasonable number of attempts to conform
the vehicle to its applicable express
warranties if, within the first 18 months of
ownership of a new vehicle or the first
18,000 mi (29,000 km), whichever occurs
first:

1. Two or more repair attempts are made

on the same non-conformity likely to
cause death or serious bodily injury OR

2. Four or more repair attempts are made

on the same nonconformity (a defect or
condition that substantially impairs the
use, value or safety of the vehicle) OR

3. The vehicle is out of service for repair of

nonconformities for a total of more than
30 calendar days (not necessarily all at
one time).

In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the need
for the repair of the nonconformity at the
following address:

Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred by
California Civil Code Section 1793.22(b). You
are also required to use BBB AUTO LINE
before exercising rights or seeking remedies
created by the Federal Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301 et seq. If
you choose to seek redress by pursuing
rights and remedies not created by California
Civil Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort to BBB
AUTO LINE is not required by those statutes.

THE BETTER BUSINESS BUREAU
(BBB) AUTO LINE PROGRAM (U.S.
ONLY)

Your satisfaction is important to Ford Motor
Company and to your dealer. If a warranty
concern has not been resolved using the
three-step procedure outlined earlier in this
chapter in the Getting the Services you need
section, you may be eligible to participate in
the BBB AUTO LINE program.

The BBB AUTO LINE program consists of
two parts – mediation and arbitration. During
mediation, a representative of the BBB will
contact both you and Ford Motor Company
to explore options for settlement of the claim.
If an agreement is not reached during
mediation or you do not want to participate
in mediation, and if your claim is eligible, you
may participate in the arbitration process. An
arbitration hearing will be scheduled so that
you can present your case in an informal
setting before an impartial person. The
arbitrator will consider the testimony
provided and make a decision after the
hearing.

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Disputes submitted to the BBB AUTO LINE
program are usually decided within forty days
after you file your claim with the BBB. You
are not bound by the decision, and may
reject the decision and proceed to court
where all findings of the BBB Auto Line
dispute, and decision, are admissible in the
court action. Should you choose to accept
the BBB AUTO LINE decision, Ford is then
bound by the decision, and must comply with
the decision within 30 days of receipt of your
acceptance letter.

BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application. You
will be asked for your name and address,
general information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for eligibility under the
Program Summary Guidelines.

You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:

BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201

BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center at
1-800-392-3673.

Note: Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)

For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.

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In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators
review the positions of the parties, make
decisions and, when appropriate, render
awards to resolve disputes. CAMVAP
decisions are fast, fair, and final as the
arbitrator’s award is binding on both you and
Ford of Canada.

CAMVAP services are available in all
Canadian territories and provinces. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator
directly at 1-800-207-0685 or visit
www.camvap.ca.

GETTING ASSISTANCE OUTSIDE
THE U.S. AND CANADA

Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded fuel
or petrol/gas engines or the proper sulfur
fuel for diesel engines.

If you cannot find the proper fuel
recommended for your vehicle, contact our
Customer Relationship Center.

The use of improper fuels in your vehicle
without proper conversion may damage the
effectiveness of your emission control system
and may cause engine knocking or serious
engine damage. Ford Motor Company or
Ford of Canada is not responsible for any
damage caused by use of improper fuel.
Using improper fuels may also result in
difficulty importing your vehicle back into the
United States.

If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands and/or
Puerto Rico, Central America, the Caribbean,
and Israel and the Middle East, contact the
nearest authorized dealer. If the authorized
dealer cannot help you, contact the
corresponding Ford Customer Assistance
Center:

FORD MOTOR COMPANY

Customer Relationship Centers in:

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E-mail

Fax

Phone

Customer Relationship Center

apemcrc@ford.com

N/A

N/A

Asia Pacific

expcac@ford.com

-

+1 313 594 4857

Caribbean and Central America

menacac@ford.com

971 4 3327 266

Ford

Middle East

80004443673

Lincoln

80004441066

UAE

80004441066

Saudi Arabia

8008443673

Mobily and Zain cell phone users

in Saudi

800850078

nafcrc@ford.com

N/A

N/A

North Africa

prcac@ford.com

N/A

+1-800-841-3673

Puerto Rico and U.S. Virgin Islands

ssacrc@ford.com

N/A

+1-313-594-4857

Sub-Saharan Africa

infokr1@ford.com or

infokr@lincoln.com

N/A

+82-02-1600-6003

South Korea

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If you buy your vehicle in North America and
then relocate to any of the above locations,
register your vehicle identification number
(VIN) and new address with Ford Global
Trade Services by emailing,
expcso@ford.com.

If you are in another foreign country, contact
the nearest authorized dealer. In the event
your inquiry is unresolved, communicate your
concern with the dealership’s Sales Manager,
Service Manager or Customer Relations
Manager. If you require additional assistance
or clarification, please contact the respective
Customer Relationship Center as previously
listed.

Customers in the U.S. should call
1-800-392-3673.

ORDERING ADDITIONAL OWNER'S
LITERATURE

To order the publications in this portfolio,
contact Helm, Incorporated at:

HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service

Or to order a free publication catalog, call
toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

Helm, Incorporated can also be reached by
their website:

www.helminc.com

(Items in this catalog may be purchased by
credit card, check or money order.)

Obtaining a French Owner’s Manual

French Owner’s Manual can be obtained
from your authorized dealer or by contacting
Helm, Incorporated using the contact
information listed previously in this section.

REPORTING SAFETY DEFECTS
(U.S. ONLY)

E142557

If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford
Motor Company.

If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer, or
Ford Motor Company.

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To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov; or write
to:

Administrator

1200 New Jersey Avenue, Southeast

Washington, D.C. 20590

You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.

REPORTING SAFETY DEFECTS
(CANADA ONLY)

If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.

Transport Canada Contact Information

http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-vehicles.html (English)

Website

http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-automobiles.html (French)

Website

1–800–333–0510

Phone

Ford of Canada Contact Information

www.ford.ca

Website

1–800–565-3673

Phone

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