Citroën C5 Aircross (2022 year). Manual in english - page 10

 

 

 

FILL UP WITH  

CONFIDENCE

 

WITH QUARTZ LUBRICANTS

* 

1L & 5L produced in Europe

Partners  for  more  than  50  years

,  Citroën  & 

TotalEnergies share common values: technology, 

creativity, innovation. TotalEnergies equips Citroën 
vehicles with 

Quartz lubricants

 from their first filling 

in the factory to approved maintenance networks to 

guarantee them optimal performance on a daily basis. 

Especially designed for Citroën vehicles, Quartz 

lubricants make them even more powerful, more fuel 

efficient and more environmentally friendly. For your 

car maintenance, fill up with confidence with Quartz 
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Keep your engine younger for longer !

Quartz  Ineo  Xtra  First  0W-20

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the Citroën and TotalEnergies R&D teams. Its innovative 

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The product is now available in new packaging* made 

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147

Practical information

7

 

FILL UP WITH  

CONFIDENCE

 

WITH QUARTZ LUBRICANTS

* 

1L & 5L produced in Europe

Partners  for  more  than  50  years

,  Citroën  & 

TotalEnergies share common values: technology, 

creativity, innovation. TotalEnergies equips Citroën 
vehicles with 

Quartz lubricants

 from their first filling 

in the factory to approved maintenance networks to 

guarantee them optimal performance on a daily basis. 

Especially designed for Citroën vehicles, Quartz 

lubricants make them even more powerful, more fuel 

efficient and more environmentally friendly. For your 

car maintenance, fill up with confidence with Quartz 
lubricants !

Keep your engine younger for longer !

Quartz  Ineo  Xtra  First  0W-20

  is  a  very  high 

performance lubricant resulting from the joint work of 

the Citroën and TotalEnergies R&D teams. Its innovative 

technology extends your engine’s life while reaching 

significant fuel savings and thus limiting CO

2

 emissions. 

The product is now available in new packaging* made 

of 50% recycled material and 100% recyclable.

 

Compatibility of fuels

 

 

Petrol fuels conforming to the EN228 standard 

containing up to 5% and 10% ethanol 

respectively.

 

 

Diesel fuels conforming to the EN590, EN16734 

and EN16709 standards and containing up to 

7%, 10%, 20% and 30% fatty acid methyl ester 

respectively. The use of B20 or B30 fuels, even 

occasionally, imposes special maintenance 

conditions referred to as "Arduous conditions".

 

 

Paraffinic Diesel fuel conforming to the EN15940 

standard.

The use of any other type of (bio) fuel 

(e.g. pure or diluted vegetable or animal 

oils, domestic fuel) is strictly prohibited - risk 

of damaging the engine and fuel system!

The only fuel additives authorised for use 

are those that meet the B715001 (Petrol) 

or B715000 (Diesel) standards.

Diesel at low temperature

At temperatures below 0 °C (+32 °F), the 

formation of paraffins in summer-type Diesel 

fuels could prevent the engine from operating 

correctly. In these temperature conditions, use 

winter-type Diesel fuel and keep the fuel tank 

more than 50 % full.

At temperatures below -15 °C (+5 °F) to avoid 

problems starting, it is best to park the vehicle 

under shelter (heated garage).

Travelling abroad

Certain fuels could damage your vehicle’s 

engine.

In certain countries, the use of a particular 

fuel may be required (specific octane rating, 

specific trade name, etc.) to ensure correct 

operation of the engine.

For all additional information, consult a dealer.

Refuelling

Fuel tank capacity: approximately 53 litres 

(Petrol or Diesel) or 43 litres (Rechargeable 

hybrid).

Reserve level: approximately 6 litres.

Low fuel level

/2 

1

1

When the low fuel level is reached, 

this warning lamp lights up on the 

instrument panel, accompanied by the display of 

a message and an audible signal. When it first 

comes on, 

about 6 litres

 of fuel remain.

Until sufficient fuel is added, this warning lamp 

appears every time the ignition is switched on, 

accompanied by the message and the audible 

signal. When driving, this message and audible 

signal are repeated with increasing frequency as 

the fuel level drops towards 

0

.

You must refuel as soon as possible to avoid 

running out of fuel.

For more information on 

Running out of fuel 

(Diesel)

, refer to the corresponding section.

A small arrow by the warning lamp 

indicates which side of the vehicle the 

fuel filler flap is located on.

Stop & Start

Never refuel with the engine in STOP 

mode; you must switch off the ignition.

Refuelling

Any addition of fuel must be in quantities of at 

least 10 litres, in order to be registered by the 

fuel gauge.

Opening the filler flap may create a noise caused 

by an inrush of air. This vacuum is entirely 

normal, resulting from the sealing of the fuel 

system.

The filler cap is built into the filler flap or must be 

unscrewed (depending on version).

To refuel in complete safety:

► 

Always switch off the engine.

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Practical information

 

 

 

 

 

 

►  To open the filler flap, press the flap opening 

button for more than 2 seconds or, with the 

vehicle unlocked, press the upper rear corner 

of the filler flap facing the ejector or the tactile 

marker, if present (depending on version).

Rechargeable hybrid vehicles

After pressing the button on the 

dashboard, the filler flap may not open for 

several minutes. A sound is emitted when the 

filler flap opens.

If the flap becomes stuck, press and hold 

the button on the dashboard for more than 

3 seconds.

►  Select a pump that delivers the correct fuel 

type for the vehicle's engine (see a reminder 

label on the inside of the filler flap).

►  Turn the filler cap to the left, remove it 

and place it on its support on the filler flap 

(depending on version).

►  Insert the filler nozzle and push it in as far as 

possible before starting to refuel (to minimise the 

risk of splashing).

►  Fill the tank.

Do not continue after the nozzle’s third cut-

out. Doing so may cause malfunctions.

►  Put the filler cap back in place and turn it to 

the right (depending on version).

►  Push the fuel filler flap to close it.

The vehicle is fitted with a catalytic converter, 

which helps to reduce the level of harmful 

emissions in the exhaust gases.

For petrol engines, you must use unleaded 

fuel.

The filler neck is narrower, allowing only 

unleaded petrol nozzles to be inserted.

If you have put in the wrong fuel for 

the vehicle, you must have the fuel 

tank drained and filled with the correct fuel 

before starting the engine.

Misfuel prevention (Diesel)

(Depending on country of sale.)

This mechanical device prevents filling the tank 

of a Diesel vehicle with petrol.

Located in the filler neck, the misfuel prevention 

device is visible when the filler cap is removed.

Operation

When a petrol filler nozzle is introduced into the 

fuel filler neck of a Diesel vehicle, it comes into 

contact with the flap. The system remains closed 

and prevents filling.

Do not persist but introduce a Diesel type 

filler nozzle.

The misfuel prevention device does not 

prevent filling with a jerrycan, regardless 

of the fuel type.

Travelling abroad

As Diesel fuel pump nozzles may be 

different in other countries, the presence 

of the misfuel prevention device may make 

refuelling impossible.

Before travelling abroad, it is advisable to 

check with a CITROËN dealer if the vehicle is 

suitable for the distribution equipment of the 

countries visited.

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7

Rechargeable hybrid 

system

Electrical system

The electrical circuit of the rechargeable hybrid 

system is identified by orange cables and its 

components are marked with this symbol:

 

 

The rechargeable hybrid powertrain uses 

a voltage of between 240 V and 400 V. 

This system may be hot both when the 

ignition is on and after switching it off.

Comply with the warning messages shown 

on the labels, particularly inside the charging 

flap.

High voltage system voltage is 

dangerous and can cause burns or other 

injuries or even fatal electric shock.

Since damage to high voltage components is 

not visible, CITROËN recommends that you:

–  Never touch the components, damaged 

or not, and never let your jewelry or other 

metallic objects come into contact with these 

components.

–  Never work on the orange high voltage 

cables or on any other high voltage 

component marked with the Electric risk label. 

Any intervention on the high voltage system 

must be carried out by qualified persons in 

workshops qualified and approved to carry 

out this type of work.

–  Never damage, modify or remove the 

orange high voltage cables or disconnect 

them from the high voltage network.

–  Never open, modify or remove the cover of 

the traction battery.

–  Never work with cutting and forming 

tools or heat sources near high voltage 

components and cables.

In case of low level of fluid in the cooling 

tank, the refilling shall only be performed in a 

qualified and trained workshop to verify that 

the leakage is not in the traction battery.

Any intervention on the high voltage system 

must be carried out by qualified persons in 

workshops qualified and approved to carry 

out this type of work.

Damage to the vehicle or the traction battery 

could result in the leakage of toxic gases or 

fluids either immediately or later. CITROËN 

recommends that you:

–  Always inform the fire and emergency 

services in the event of an incident, warning 

that the vehicle is equipped with a traction 

battery.

–  Never touch the liquids leaking from the 

traction battery.

–  Do not inhale the gases emitted by the 

traction battery which are toxic.

–  Move away from the vehicle in the event of 

incident or accident, the gases emitted being 

flammable and could cause a fire.

 

 

This label is intended solely for use by 

firefighters and maintenance services in 

the event of any work on the vehicle.

No other person must touch the device shown 

on this label.

In the event of an accident or impact 

to the vehicle’s underbody

In these situations, the electrical circuit or the 

traction battery can be seriously damaged.

Stop as soon as it is safe to do so and switch 

off the ignition.

Contact a CITROËN dealer or a qualified 

workshop.

When washing

Before washing the vehicle, always 

check that the charging flap is closed 

correctly.

Never wash the vehicle while the battery is 

on charge.

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Practical information

High-pressure washing

To avoid damaging the electrical 

components, it is expressly prohibited to 

use high-pressure washing in the engine 

compartment or under the body.

Do not use a pressure greater than 80 bar 

when washing the bodywork.

Never allow water or dust to enter the 

connector or charging nozzle - risk of 

electrocution or fire!

Never connect / disconnect the charging 

nozzle or cable with wet hands - risk of 

electrocution!

Traction battery

The Li-ion (Lithium-ion) traction battery stores 

the electrical energy needed to propel the 

vehicle.

It is located under the rear seats.

The traction battery's range varies depending 

on the type of driving, the route, the use of 

thermal comfort equipment and the ageing of its 

components.

The traction battery ageing depends on 

several factors, such as climatic 

conditions and the distance travelled.

To preserve the mileage of your vehicle 

and the durability of your traction battery, 

CITROËN recommends that you:

–  Do not fully charge the battery of your 

electric vehicle daily (charge the traction 

battery below 80% as often as possible).

–  Do not completely discharge the battery.

–  Do not store the vehicle for a long period 

of non-use (more than 12 hours) when the 

traction battery has a low or high charge level. 

Prefer a charge level between 20 and 40%.

–  Limit the use of fast charging.

–  Do not expose the vehicle to temperatures 

below -30°C and above +60°C for more than 

24 hours.

–  Avoid charging the vehicle at negative 

temperatures (except if the vehicle ran more 

than 20 minutes) or above +30°C.

–  Do not use the vehicle's traction battery as 

a generator of energy.

–  Do not use a generator to recharge your 

vehicle's traction battery.

In the event of damage to the traction 

battery

It is strictly prohibited to work on the vehicle 

yourself.

Do not touch liquids coming from the battery, 

and in the event of skin contact with these 

products, wash abundantly with water and 

contact a doctor as soon as possible.

Contact a CITROËN dealer or a qualified 

workshop to have the system checked.

Disposal of the traction battery

The traction battery is designed for the life of the 

vehicle if the recommendations of CITROËN are 

followed.

If it becomes necessary to replace the battery, 

contact the CITROËN dealer for instructions on 

its disposal. Improper disposal carries the risk of 

severe burns, electric shock, and damage to the 

environment.

In accordance with regulations, CITROËN 

ensures a second life or recycling of this 

component in collaboration with qualified 

operators.

Charging flap

The charging flap is located on the rear left-hand 

side of the vehicle.

 

 

1.

Deferred charging activation button

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Practical information

7

2.

Indicator lamp confirming that the nozzle is 

locked into the charging connector.

Fixed red: nozzle correctly positioned and 

locked.

Flashing red: nozzle incorrectly positioned or 

locking not possible.

3.

Charging connector

4.

Light guides

 

 

Status of light 

guides

Meaning

Fixed white

Welcome lighting when flap 

is opened

Fixed blue

Deferred charging

Flashing green

Charging

Fixed green

Charging complete

Status of light 

guides

Meaning

Fixed red

Malfunction

In case of impact, even light, against the 

charging flap, do not use it.

Do not dismantle or modify the charging 

connector - risk of electrocution and/or fire!

Contact a CITROËN dealer or a qualified 

workshop.

Charging cables, sockets 

and chargers

The traction battery can be charged using 

several different types of cables.

The charging cable supplied with the vehicle is 

compatible with the electrical installations of the 

country of sale. If you are travelling abroad, refer 

to the following tables to check the compatibility 

of local electrical installations with the charging 

cable.

Contact a CITROËN dealer or a qualified 

workshop to obtain the appropriate charging 

cable(s).

Identification labels on charging 

sockets/connectors

Identification labels are affixed to the vehicle, 

charging cable and charger to inform the user 

about which device needs to be used.

 

 

 

 

The meaning of each identification label is as 

follows:

Identification label

Location

Configuration

Power type/Voltage range

 

C

 

Charging connector (vehicle side)

TYPE 2

AC

< 480 Vrms

 

C

 

Charging socket (charger side)

TYPE 2

AC

< 480 Vrms

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Practical information

Types of charging

Cable type

Compatibility

Specifications

Mode 2 charging cable with integrated control 

unit

 

 

Identification label 

C

 on the charging connector 

(vehicle side).

Conventional electrical socket (depending on 

country).

 

 

Charge limited to a maximum of 8 A.

"Green'Up" type socket.

 

 

Charge limited to a maximum of 16 A.

Mode 3 charging cable

 

 

Identification labels 

C

 on the charging connector 

(vehicle side) and on the socket (charger side).

Accelerated charging unit socket.

 

 

Charge limited to a maximum of 32 A.

Wallbox accelerated charging unit.

 

 

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7

The estimated charging time is indicated 

on the instrument panel when the vehicle 

is connected. It may vary depending on 

various factors such as the outside 

temperature or the quality of the electricity 

supply.

If the outside temperature is below -10°C, it 

is recommended to connect the vehicle as 

soon as possible as the charging time may 

increase significantly. The traction battery 

may not charge fully.

Domestic charging cable (mode 2)

It is essential to avoid damaging the 

cable and to keep it intact.

In the event of damage, do not use it and 

contact a CITROËN dealer or a qualified 

workshop to replace it.

Accelerated charging unit (mode 3)

Do not dismantle or modify the 

accelerated charging unit - risk of 

electrocution and/or fire!

To find out how it is used, please refer to the 

accelerated charging unit's user instructions.

Control unit (mode 2)

 

 

POWER

Green: electrical connection established; 

charging can begin. 

CHARGE

Flashing green: charging in progress or 

temperature pre-conditioning activated.

Fixed green: charging complete.

FAULT

Red: fault; charging not permitted or must 

be stopped immediately. Check that everything 

is connected correctly and that the electrical 

system is not faulty.

If the indicator lamp does not go off, contact a 

CITROËN dealer or a qualified workshop.

Upon plugging the charging cable into a 

domestic socket, all of the indicator lamps come 

on briefly.

If no indicator lamps come on, check the 

domestic socket's circuit-breaker:

–  If the circuit-breaker has tripped, contact a 

professional to check that the electrical system 

is compatible and/or carry out any necessary 

repairs.

–  If the circuit-breaker has not tripped, stop 

using the charging cable and contact a 

CITROËN dealer or a qualified workshop.

Control unit label - Recommendations

Refer to the handbook before use. 

1.

Incorrect use of this charging cable may 

result in fire, property damage and serious 

injury or death by electrocution!

2.

Always use a correctly earthed power 

socket, protected by a 30 mA residual 

current device.

3.

Always use an electrical socket protected 

by a circuit-breaker appropriate for the 

electrical circuit’s current rating.

4.

The weight of the control unit must not be 

borne by the electrical socket, plug and 

cables.

5.

Never use this charging cable if it is 

defective or in any way damaged.

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Practical information

6.

Never attempt to repair or open this 

charging cable. It contains no repairable 

parts - replace the charging cable if it is 

damaged.

7.

Never immerse this charging cable in water.

8.

Never use this charging cable with an 

extension cable, a multi-plug socket, a 

conversion adaptor or on a damaged 

electrical socket.

9.

Do not unplug the plug from the wall as a 

means of stopping charging.

10.

Immediately stop charging, by locking and 

then unlocking the vehicle using the remote 

control key, if the charging cable or wall 

socket feel burning hot to the touch.

11.

This charging cable includes components 

liable to cause electrical arcing or sparks. 

Do not expose to flammable vapours.

12.

Only use this charging cable with CITROËN 

vehicles.

13.

Never plug the cable into the wall socket (or 

unplug it) with wet hands.

14.

Do not force the connector if it is locked into 

the vehicle.

Control unit label - State of indicator 

lamps

State of the 

indicator lamp

Off

 

 

On

 

 

 

Flashing

 

 

 

POWER

CHARGE

FAULT

Symbol

Description

 

 

 

 

 

 

 

 

Not connected to the power supply or power is not 

available from the infrastructure.

 

 

(green)

 

 

(green)

 

 

(red)

 

 

The control unit is currently performing a self-test.

 

 

(green)

 

 

 

 

 

 

Connected only to the infrastructure or to the 

infrastructure and to the Electric Vehicle (EV) but 

no charging in progress.

 

 

(green)

 

 

(green)

 

 

 

 

Connected to the power supply and to the Electric 

Vehicle (EV).

The EV is on charge or in a temperature pre-

conditioning sequence.

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7

POWER

CHARGE

FAULT

Symbol

Description

 

 

(green)

 

 

(green)

 

 

 

 

Connected to the power supply and to the Electric 

Vehicle (EV).

The EV is waiting for charging or the charging of 

the EV is completed.

 

 

 

 

 

 

(red)

 

 

Control unit malfunction. No charging allowed.

If an error indicator reappears after a manual reset, 

the control unit must be checked by a CITROËN 

dealer before the next charge.

 

 

(green)

 

 

(green)

 

 

(red)

 

 

The control unit is in diagnostic mode.

Manual reset procedure

The control unit can be reset by simultaneously disconnecting the charging connector and the wall socket.

Then, reconnect the wall socket first. For more information, refer to the handbook.

Charging the traction 

battery (Rechargeable 

hybrid)

For a full charge, follow the charging procedure 

without interrupting it, until it stops automatically. 

Charging may be performed either immediately 

(by default) or deferred.

Deferred charging is set via the touch 

screen or the 

MyCitroën App

 application.

When the vehicle is connected, the following 

information is displayed on the instrument panel:

–  Traction battery charge status (%).

–  Remaining range (miles or km).

–  Estimated charging time (calculation may take 

a few seconds).

–  Charging speed (miles or km gained per hour).

After the instrument panel has been put into 

standby mode, this information can be displayed 

again by unlocking the vehicle or opening a door.

It is also possible to monitor the charging 

progress using the 

MyCitroën App

 

application.

For more information on 

Remote functions

, 

refer to the corresponding section.

Low load / Driving

Driving when the charge level of the 

traction battery is too low can lead to the 

vehicle breaking down and can lead to 

accidents or serious injuries. ALWAYS make 

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Practical information

sure the traction battery has a sufficient 

charge level.

Low load / Parking

If the outside temperature is negative, 

it is recommended not to park your vehicle 

outside for several hours at a low load (less 

than 20%).

Vehicle in storage for more than 

1 month

In the event of a long period of non-use of 

the vehicle (beyond 4 weeks) without the 

possibility of charging when restarting, the 

self-discharge may make it impossible to 

restart if the traction battery charge level 

is a low or very low, especially at negative 

ambient temperatures. ALWAYS make sure 

that the traction battery has a charge between 

20% and 40% if you do not plan to use your 

vehicle for several weeks.

Do not connect the charging cable.

Always park the vehicle in a place with 

temperatures between -10°C and 30°C 

(parking in a place with extreme temperatures 

can damage the traction battery).

Refer to the 

Accessory battery 

(Rechargeable hybrid)

 section for the 

battery disconnection procedure.

Precautions

Rechargeable hybrid vehicles have 

been developed in accordance with the 

recommendations for maximum electromagnetic 

field limits established by the ICNIRP 

(International Commission on Non-Ionizing 

Radiation Protection - 1998 Guidelines).

Wearers of pacemakers or equivalent 

devices should consult a doctor to 

enquire about any applicable precautionary 

measures, or contact the manufacturer of their 

implanted electronic medical device to check that 

it is guaranteed to operate in an environment 

compliant with the ICNIRP guidelines.

If in doubt

, during charging, do not remain 

inside or near the vehicle, near the charging 

cable or the charging unit, even for a short time.

Before charging

Depending on the context:

►  Have a professional check that the 

electrical system to be used complies with 

applicable standards and is compatible with 

the vehicle.

►  Have a professional electrician install 

a dedicated domestic power socket or 

accelerated charging unit (Wallbox) 

compatible with the vehicle.

Use the charging cable supplied with the 

vehicle.

For more information, contact a CITROËN 

dealer or a qualified workshop.

During charging

As a safety measure, the engine will 

not start if the charging cable is plugged into 

the connector on the vehicle. A warning is 

displayed on the instrument panel.

While charging is in progress, unlocking the 

vehicle will cause the charging to stop.

If no action is taken on one of the openings 

(door or boot) or on the charging nozzle, the 

vehicle will lock again after 30 seconds and 

charging will resume automatically.

Never work under the bonnet:

–  Some areas remain very hot, even an hour 

after charging ends - risk of burns!

–  The fan may start at any time - risk of cuts 

or strangulation!

After charging

Check that the charging flap is closed.

Do not leave the cable connected to the 

domestic power socket - risk of short-circuit 

or electrocution in the event of contact with or 

immersion in water!

Charging procedure

Connection

►  Before 

charging, check that the gear selector 

is in mode 

P

 and the ignition is off, otherwise 

charging is impossible.

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7

►  Press on the rear of the charging flap to open 

it and check that there are no foreign bodies on 

the vehicle's charging connector.

The light guides in the flap come on white.

Domestic charging (mode 2)

 

 

 

 

►  First, connect the charging cable from the 

control unit to the domestic socket.

When the connection is made, all of the indicator 

lamps on the control unit light up, then only the 

POWER

 indicator lamp remains on in green.

►  Remove the protective cover from the 

charging nozzle.

►  Insert the nozzle into the vehicle's charging 

connector.

The start of charging is confirmed by the flashing 

of the green light guides in the flap and the 

flashing of the 

CHARGE

 indicator lamp in green 

on the control unit.

If this is not the case, charging has not started; 

restart the procedure, ensuring that all of the 

connections are properly established.

The red indicator lamp in the flap comes on to 

indicate that the nozzle is locked.

Accelerated charging (mode 3)

 

 

►  Follow the accelerated charging unit 

(Wallbox) user instructions.

►  Remove the protective cover from the 

charging nozzle.

►  Insert the nozzle into the vehicle's charging 

connector.

The start of charging is confirmed by the flashing 

of the green light guides in the flap.

If this is not the case, charging has not 

started; restart the procedure ensuring that all 

connections are properly established.

The red indicator lamp in the flap comes on to 

indicate that the nozzle is locked.

Deferred charging

By default, the deferred charging start time is set 

to midnight.

Depending on equipment, this time can be 

changed.

Settings

With CITROËN Connect Nav

►  In the 

Energy

 touch screen menu, 

select the 

Charge

 page.

►  Set the charging start time.

►  Press 

OK

.

The setting is saved in the system.

With CITROËN Connect Radio or CITROËN 

Connect Nav

You can also programme the deferred 

charging function at any time from a 

smartphone via the 

MyCitroën App

 application.

For more information on 

Remote functions

, 

refer to the corresponding section.

Activation

►  After programming the deferred charging, 

connect the vehicle to the desired charging 

equipment.

►  Press this button in the flap within one 

minute to activate the deferred charging 

(confirmed by the light guides coming on in 

blue).

Disconnection

 

 

Before disconnecting the nozzle from the 

charging connector:

►  If the vehicle is locked, unlock it.

158

Practical information

►  If the vehicle is unlocked, 

lock it and then 

unlock it

.

If selective unlocking of the doors is 

activated, press the unlocking button on 

the remote control twice to disconnect the 

nozzle.

The red indicator lamp in the flap goes out to 

confirm that the nozzle is unlocked.

►  Within 

30 seconds

, remove the charging 

nozzle.

Domestic charging (mode 2)

The end of charging is confirmed when the 

green 

CHARGE

 indicator lamp on the control 

unit comes on fixed and the green light guides in 

the flap come on fixed.

►  After disconnection, replace the protective 

cover over the nozzle and close the charging 

flap.

►  Disconnect the control unit's charging cable 

from the domestic socket.

Accelerated charging (mode 3)

The end of charging is confirmed by the 

accelerated charging unit (Wallbox) and when 

the green light guides in the flap come on fixed.

►  After disconnection, replace the nozzle on to 

the charging unit and close the charging flap.

Towing device

Load distribution

►  Distribute the load in the trailer so that the 

heaviest items are as close as possible to the 

axle, and the nose weight approaches the 

maximum permitted without exceeding it.

Air density decreases with altitude, thus reducing 

engine performance. The maximum towable load 

must be reduced by 10% per 1,000 metres of 

altitude.

Use genuine towing devices and wiring 

harnesses approved by CITROËN. We 

recommend having them fitted by a CITROËN 

dealer or a qualified workshop.

If not fitted by a CITROËN dealer, they must 

still be fitted in accordance with the vehicle 

manufacturer's instructions.

Important

: if the vehicle has a motorised 

tailgate and Hands-Free Tailgate Access 

function, and a towing device has been 

fitted outside the CITROËN dealer network, 

it is essential to visit a CITROËN dealer or 

a qualified workshop to have the detection 

system recalibrated - risk of malfunction of the 

Hands-Free Tailgate Access function.

Certain driving or manoeuvring aid functions 

are automatically deactivated while an 

approved towing system is in use.

For more information about driving with a 

towing device fitted to a trailer and associated 

with the 

Trailer stability assist

, refer to the 

corresponding section.

Comply with the maximum authorised 

towable weight, as indicated on your 

vehicle's registration certificate, on the 

manufacturer's label and in the 

Technical 

data

 section of this guide.

If using accessories attached to the 

towing device (e.g. bicycle carriers, tow 

boxes):

–  Comply with the maximum authorised nose 

weight.

–  Do not transport more than 4 conventional 

bicycles or 2 electric bicycles.

When loading bicycles onto a bicycle carrier 

on a towball, be sure to place the heaviest 

bicycles as close as possible to the vehicle.

Observe the legislation in force in the 

country where you are driving.

Vehicle equipped with motorised 

tailgate with hands-free function 

(Hands-Free Tailgate Access)

To avoid unintentionally opening the 

motorised tailgate when operating the towing 

device:

–  Deactivate this function in advance in the 

vehicle's configuration menu.

–  Or remove the electronic key from the 

recognition zone, with the tailgate closed.

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Practical information

7

Towing device with quickly 

detachable towball

Presentation

No tools are required to install or remove this 

genuine towing device.

 

 

1.

Carrier

2.

Protective plug

3.

Connection socket

4.

Safety eye

5.

Detachable towball

6.

Locking/unlocking wheel

7.

Security key lock

8.

Label to note the key references

 

 

A. Locked

 position (the 

green

 marks are 

opposite each other); the wheel is in contact 

with the towball (no gap).

B. Unlocked

 position (

red

 mark opposite 

the 

green

 mark); the wheel is no longer 

in contact with the towball (gap of around 

5 mm).

Affix the enclosed label in a clearly visible 

location, close to the carrier or in the 

boot.

Trailers with LED lamps are not 

compatible with the wiring harness of this 

device.

To ensure complete safety while driving 

with a 

Towing device

, refer to the 

corresponding section.

Before each use

Verify that the towball is correctly fitted, 

checking the follow points:

–  The green mark on the wheel is in line with 

the green mark on the towball.

–  The wheel is in contact with the towball 

(position 

A

).

–  The security key lock is closed and the 

key removed; the wheel can no longer be 

operated.

–  The towball must not be able to move in 

its carrier; test by attempting to shake it with 

your hand.

If the towball is not locked, the trailer can 

become detached - risk of an accident!

During use

Never release the locking system with a 

trailer or load carrier on the towball.

Never exceed the maximum authorised 

weight for the vehicle - the Gross Train 

Weight or GTW.

Always comply with the maximum authorised 

load on the towing device: if it is exceeded, 

this device may become detached from the 

vehicle - risk of an accident!

Before driving, check the headlamp height 

adjustment and check that the lamps on the 

trailer operate correctly.

For more information on 

Headlamp height 

adjustment

, refer to the corresponding 

section.

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Practical information

After use

When travelling without a trailer or 

load carrier, remove the towball and fit the 

protective plug into the carrier, to provide 

clear visibility of the number plate and/or its 

lighting.

Fitting the towball

 

 

►  Below the rear bumper, remove the protective 

plug 

2

 from the carrier 

1

.

►  Insert the end of the towball 

5

 into the carrier 

1

 and push it upwards; it will lock into position 

automatically.

 

 

►  The wheel 

6

 rotates a quarter turn anti-

clockwise; take care to keep your hands clear!

 

 

►  Check that the mechanism has correctly 

locked into place (position 

A

).

►  Close the lock 

7

 using the key.

►  Remove the key. The key cannot be removed 

while the lock is open.

►  Clip the cap onto the lock.

 

 

►  Remove the protective cover from the 

towball.

►  Attach the trailer to the towball.

►  Attach the cable on the trailer to the safety 

eye 

4

 on the carrier.

►  Lower the connection socket 

3

 to put it in 

position.

►  Insert the trailer plug and rotate it by a 

quarter turn to connect it to the connection 

socket 

3

 on the carrier.

Removing the towball

►  Grasp the trailer plug, perform a quarter turn 

and pull to disconnect it from the connection 

socket 

3

 on the carrier.

►  Raise the connection socket 

3

 to the right 

again to stow it away.

►  Detach the cable on the trailer from the safety 

eye 

4

 on the carrier.

►  Detach the trailer from the towball.

►  Refit the protective cover to the towball.

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Practical information

7

►  Remove the cap from the lock and press it 

onto the head of the key.

 

 

►  Insert the key into the lock 

7

.

►  Open the lock using the key.

 

 

►  Hold the towball 

5

 firmly in one hand; using 

the other hand, pull and turn the wheel 

6

 fully in 

a clockwise direction; do not release the wheel.

►  Extract the towball from the bottom of its 

carrier 

1

.

►  Release the wheel; it automatically stops in 

the unlocked position (position 

B

).

 

 

►  Refit the protective plug 

2

 to the carrier 

1

.

►  Stow the towball in its bag away from knocks 

and dirt.

Maintenance

Correct operation is only possible if the towball 

and its carrier are kept clean.

Before cleaning the vehicle with a high-pressure 

jet wash, the towball must be removed and the 

protective plug fitted to the carrier.

Affix the enclosed label in a clearly visible 

location, close to the carrier or in the 

boot.

Contact a CITROËN dealer or a qualified 

workshop for any work on the towball system.

Energy economy mode

This system manages the duration of use of 

certain functions, in order to conserve a sufficient 

level of charge in the battery with the ignition off.

After switching off the engine, you can still 

use functions such as the audio and telematic 

system, the wipers and the dipped beam 

headlamps or courtesy lamps, for a combined 

duration of approximately 40 minutes.

Selecting the mode

A confirmation message is displayed when 

energy economy mode is entered, and the active 

functions are placed on standby.

If a telephone call is in progress at the 

time, it will be maintained for around 10 

minutes via the audio system’s hands-free 

system.

Exiting the mode

These functions are automatically reactivated the 

next time the vehicle is used.

To restore the use of these functions 

immediately, start the engine and let it run:

–  For less than 10 minutes, to use the 

equipment for approximately 5 minutes.

–  For more than 10 minutes, to use the 

equipment for approximately 30 minutes.

Let the engine run for the specified duration to 

ensure that the battery charge is sufficient.