Subaru Solterra (2023 year). Manual in english

160

4-1. Key information

4-1.Key information

The following keys are provided
with the vehicle.

Electronic keys

• Operating the smart key system

(



P.181)

• Operating the wireless remote

control function (



P.162)

• Operating the Remote Air Condi-

tioning System (



P.413)

Mechanical keys

Key number plate

■

When riding in an aircraft

When bringing an electronic key

onto an aircraft, make sure you do

not press any buttons on the elec-

tronic key while inside the aircraft

cabin. If you are carrying an elec-

tronic key in your bag, etc., ensure

that the buttons are not likely to be

pressed accidentally. Pressing a

button may cause the electronic key

to emit radio waves that could inter-

fere with the operation of the air-

craft.

■

Electronic key battery depletion

●

The standard battery life is 1 to 2

years.

●

If the battery becomes low, an

alarm will sound in the cabin and a

message will be displayed on the

multi-information display when the

EV system stops.

●

To reduce key battery depletion

when the electronic key is to not

be used for long periods of time,

set the electronic key to the bat-

tery-saving mode. (



P.183)

●

As the electronic key always

receives radio waves, the battery

will become depleted even if the

electronic key is not used. The fol-

lowing symptoms indicate that the

electronic key battery may be

depleted. Replace the battery

when necessary.

• The smart key system or the wire-

less remote control does not oper-

ate.

• The detection area becomes

smaller.

• The LED indicator on the key sur-

face does not turn on.

You can replace the battery by your-
self (



P.500). However, as there is

a danger that the electronic key may
be damaged, it is recommended
that replacement is carried out by
your SUBARU dealer.

●

To avoid serious deterioration, do

not leave the electronic key within

3 ft. (1 m) of the following electri-

cal appliances that produce a

magnetic field:

• TVs

• Personal computers

• Cellular phones, cordless phones

and battery chargers

• Table lamps

• Induction cookers

●

If the electronic key is near the

vehicle for longer than necessary,

even if the smart key system is not

operated, the key battery may

become depleted faster than nor-

mal.

■

If a message regarding the state

of the electronic key or power

switch mode, etc. is shown

To prevent trapping the electronic

Keys

Key types

161

4-1. Key information

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key inside the vehicle, leaving the

vehicle carrying the electronic key

on your person without turning the

power switch to OFF or other pas-

sengers from unintentionally taking

the key out of the vehicle, etc., a

message that prompts the user to

confirm the state of the electronic

key or power switch mode may be

shown on the multi-information dis-

play. In those cases, follow the

instructions on the display immedi-

ately.

■

If “Key Battery Low Replace

Key Battery” is displayed on

the multi-information display

The electronic key has a low battery.

Replace the electronic key battery.

(



P.500)

■

Replacing the battery



P.500

■

Confirmation of the registered

key number

The number of keys already regis-

tered to the vehicle can be con-

firmed. Ask your SUBARU dealer

for details.

■

If “A New Key has been Regis-

tered Contact Your Dealer for

Details” is displayed on the

multi-information display

This message will be displayed

each time the driver’s door is

opened when the doors are

unlocked from the outside for

approximately 10 days after a new

electronic key has been registered.

If this message is displayed but you

have not had a new electronic key

registered, ask your SUBARU

dealer to check if an unknown elec-

tronic key (other than those in your

possession) has been registered.

NOTICE

■

To prevent key damage

●

Do not drop the keys, subject

them to strong shocks, or bend

them.

●

Do not expose the keys to high

temperatures for long periods of

time.

●

Do not get the keys wet or wash

them in an ultrasonic washer,

etc.

●

Do not attach metallic or mag-

netic materials to the keys or

place the keys close to such

materials.

●

Do not disassemble the keys.

●

Do not attach a sticker or any-

thing else to the surface of the

electronic key.

●

Do not place the keys near

objects that produce magnetic

fields, such as TVs, audio sys-

tems and induction cookers.

●

Do not place the keys near

medical electrical equipment

such as low-frequency therapy

equipment or microwave ther-

apy equipment, and do not

receive medical attention with

the keys on your person.

■

Carrying the electronic key

on your person

Carry the electronic key 3.9 in.

(10 cm) or more away from elec-

tric appliances that are turned on.

Radio waves emitted from electric

appliances within 3.9 in. (10 cm)

of the electronic key may interfere

with the key, causing the key to

not function properly.

162

4-1. Key information

The electronic keys are
equipped with the following
wireless remote control:

Locks all the doors (



P.165)

Unlocks all the doors
(



P.165)

Opens the side windows

(



P.165)

Opens and closes the power

back door

(



P.173)

Operates Remote Air Condi-
tioning System (



P.413)

Sounds the alarm (



P.162)

:These settings must be custom-

ized at your SUBARU dealer.

:If equipped

■

Theft deterrent panic mode

When

is pressed for longer

than about 1 second, an alarm will
sound intermittently and the vehicle
lights will flash to deter any person
from trying to break into or damage
your vehicle.
To stop the alarm, press any button

on the electronic key.

■

Conditions affecting operation



P.183

To take out the mechanical key,
slide the release lever and
take the key out.

The mechanical key can only be
inserted in one direction, as the key
only has grooves on one side. If the
key cannot be inserted in a lock cyl-
inder, turn it over and re-attempt to
insert it.
After using the mechanical key,
store it in the electronic key. Carry
the mechanical key together with
the electronic key. If the electronic
key battery is depleted or the entry
function does not operate properly,
you will need the mechanical key.
(



P.542)

NOTICE

■

In case of a smart key system

malfunction or other key-

related problems



P.542

■

When an electronic key is lost



P.542

Wireless remote control

Using the mechanical key

163

4-1. Key information

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■

When required to leave the

vehicle’s key with a parking

attendant

Remove the mechanical key for

your own use and provide the atten-

dant with the electronic key only.

■

If you lose your mechanical

keys



P.542

■

If a wrong key is used

The key cylinder rotates freely to

isolate inside mechanism.

: If equipped

■

Free/open source software

information

This product contains Free/open

source software (FOSS).
License information and/or the

source code of this FOSS can be

obtained at the following URL:
https://www.denso.com/global/en/

opensource/dkey/toyota/

In order to use the Digital Key,
you need to install the SUBARU
Solterra Connect Mobile App,
Register the Vehicle to the cus-
tomer’s SUBARU Solterra Con-
nect Mobile App profile, and
subscribe to Remote Services,
and enroll in Digital Key



A Digital Key can be used
when the smartphone and
server can communicate. The
Digital Key may become
unusable if the smartphone is

Digital key

A smartphone can be used
instead of the electronic key
of the vehicle by installing
the dedicated Digital Key
App on a smartphone. Also,
Digital Key can be shared
with your family or friends
using the Digital Key App.

Digital key usage condi-
tions

Digital key precautions

164

4-1. Key information

not connected to the Internet.
Be sure to carry the electronic
key of the vehicle if traveling
to a location with unreliable
communications.



If the smartphone battery is
depleted, the smartphone
cannot be used as Digital Key.
If the battery level is low, be
sure to charge the smart-
phone prior to going out.



The Digital Key system is
related to the Smart key sys-
tem. If the Smart key system
has been deactivated in the
vehicle customization setting,
the Digital Key will also be
disabled.



Depending on the radio wave
environment, the Digital Key
may not be able to be used.



P.183



When transferring vehicle
ownership, make sure to
delete the Digital Keys.



If the vehicle is not operated
for 14 days or more, the Digi-
tal Key will not connect auto-
matically. Therefore, it may
take some time before the
system operates after a door
handle is touched.



A part of the services may be
stopped for a certain period of
time due to server mainte-
nance. However, registered
Digital Keys can be used
during the maintenance.



A smartphone with the Digital
Key App enabled will be able
to lock and unlock the doors,
start the EV system and per-
form any other operations as
same as the electronic key of
the vehicle. Be especially
careful not to lose the smart-
phone or allow it to be stolen.
If the smartphone is lost or
stolen, contact your SUBARU
dealer immediately.



When taking your vehicle to a
SUBARU dealer for an
inspection or repairs, make
sure to bring an electronic
key.

165

4-2. Opening, closing and locking the doors

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4-2.Opening, closing and locking the doors

■

Using the entry function

Carry the electronic key to
enable this function.

Grip the driver’s door handle
to unlock the door. Holding
the driver’s door handle for
approximately 2 seconds
unlocks all the doors.
Grip the front passenger’s
door handle (some models)
or rear door handle (some
models) to unlock all the
doors

Make sure to touch the sensor on
the back of the handle.
The doors cannot be unlocked for 3
seconds after the doors are locked.

: The door unlock settings can be

changed. (



P.165)

Touch the lock sensor (the
indentation on the side of the
door handle) to lock the
doors.

Check that the door is securely
locked.

■

Using the wireless remote
control

Locks all the doors

Check that the door is securely
locked.

Unlocks all the doors

Pressing the button unlocks the
driver’s door. Pressing the button
again within 5 seconds unlocks the
other doors.
Press and hold to open the side
windows.

: This setting must be customized

at your SUBARU dealer.

■

Switching the door unlock func-

tion

It is possible to set which doors the

entry function unlocks using the

wireless remote control. Perform the

switching operation in the vehicle or

within approximately 3.2 ft. (1 m) of

the vehicle.

Turn the power switch to OFF.

When the indicator light on the
key surface is not on, press and

Side doors

The vehicle can be locked
and unlocked using the
entry function, wireless
remote control, door lock
switches or inside lock but-
tons.

Unlocking and locking the
doors from the outside

166

4-2. Opening, closing and locking the doors

hold

for

approximately 5 seconds while
pressing and holding

The setting changes each time an
operation is performed, as shown
below. (When changing the setting
continuously, release the buttons,
wait for at least 5 seconds, and
repeat step

Vehicles with alarm: To prevent
unintended triggering of the alarm,
unlock the doors using the wireless
remote control and open and close
a door once after the settings have
been changed. (If a door is not
opened within 60 seconds after

is pressed, the doors will be

locked again and the alarm will
automatically be set.)
In a case that the alarm is triggered,
immediately stop the alarm. (



P.67)

■

Locking the front doors from

the outside without a key

Move the inside lock button to

the lock position. (



P.168)

Close the door.

The door cannot be locked if the

power switch is in ACC or ON, or

the electronic key is left inside the

vehicle.
Depending on the position of the

electronic key, the key may not be

detected correctly and the door may

be locked.

■

Impact detection door lock

release system

In the event that the vehicle is sub-

ject to a strong impact, all the doors

are unlocked. Depending on the

force of the impact or the type of

accident, however, the system may

not operate.

■

Operation signals

Doors: A buzzer sounds and the

emergency flashers flash to indicate

that the doors have been

locked/unlocked. (Locked: Once;

Unlocked: Twice)
Side windows: A buzzer sounds to

indicate that the side windows are

operating.

■

Security feature

If a door is not opened within

approximately 60 seconds after the

vehicle is unlocked, the security fea-

ture automatically locks the vehicle

again. (However, depending on the

location of the electronic key, the

key may be detected as being in the

vehicle. In this case, vehicle may be

unlocked.)

■

When the door cannot be

locked by the lock sensor on

the surface of the door handle

When the door cannot be locked

even if the lock sensor on the sur-

face of the door handle is touched

by a finger, touch the lock sensor

with the palm.

Multi-informa-

tion dis-

play/Beep

Unlocking func-

tion

Exterior: Beeps 3

times

Holding the
driver’s door han-
dle unlocks only
the driver’s door.

Holding the pas-
senger’s door
handle or press-
ing the back door
opener switch
unlocks all the
doors.

Exterior: Beeps

twice

Holding a door
handle or press-
ing the back door
opener switch
unlocks all the
doors.

167

4-2. Opening, closing and locking the doors

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When gloves are being worn,

remove the gloves.

■

Door lock buzzer

If an attempt to lock the doors using

the smart key system is made when

a door other than the door you are

locking is open, a buzzer sounds

continuously for 5 seconds. Fully

close all the doors, and lock the

vehicle once more.

■

Setting the alarm (if equipped)

Locking the doors will set the alarm

system. (



P.67)

■

Conditions affecting the opera-

tion of the smart key system or

wireless remote control



P.183

■

If the smart key system or the

wireless remote control does

not operate properly

●

Use the mechanical key to lock

and unlock the doors. (



P.542)

●

Replace the key battery with a

new one if it is depleted. (



P.500)

■

If the 12-volt battery is dis-

charged

The doors cannot be locked and

unlocked using the smart key sys-

tem or wireless remote control. Lock

or unlock the doors using the

mechanical key. (



P.542)

■

Rear seat reminder function

●

In order to remind you not to for-

get luggage, etc., in the rear seat,

when the power switch is turned to

OFF after any of the following con-

ditions are met, a buzzer will

sound and a message will be dis-

played on the multi-information

display for approximately 6 sec-

onds.

• The EV system is started within 10

minutes after opening and closing

a rear door.

• A rear door has been opened and

closed after the EV system was

started.

However, if a rear door is opened
and then closed within approxi-
mately 2 seconds, the rear seat
reminder function may not operate.

●

The rear seat reminder function

determines that luggage, etc., has

been placed in a rear seat based

on opening and closing of a rear

door. Therefore, depending on the

situation, the rear seat reminder

function may not operate and you

may still forget luggage, etc., in

the rear seat, or it may operate

unnecessarily.

●

The rear seat reminder function

can be enabled/disabled.

(



P.570)

■

Customization

Settings (e.g. unlocking function

using a key) can be changed.

(Customizable features:



P.573)

WARNING

■

To prevent an accident

Observe the following precautions

while driving the vehicle.

Failure to do so may result in a

door opening and an occupant

could be thrown out of the vehicle,

resulting in death or serious injury.

●

Ensure that all doors are prop-

erly closed and locked.

●

Do not pull the inside handle of

the doors while driving.

Be especially careful for the

front doors, as the doors may

be opened even if the inside

lock buttons are in locked posi-

tion.

168

4-2. Opening, closing and locking the doors

■

Using the door lock
switches

Locks all the doors

Unlocks all the doors

■

Using the inside lock but-
tons

Locks the door

Unlocks the door

The front doors can be opened by
pulling the inside handle even if the
lock buttons are in the lock position.

■

Open door warning buzzer

If the vehicle speed reaches 3 mph

(5 km/h), a buzzer sounds to indi-

cate that the door(s) or the hood is

not fully closed.

The open door(s) or hood is dis-

played on the multi-information dis-

play.

■

When all the doors are locked

with the entry function or wire-

less remote control

●

The doors cannot be unlocked

with the door lock switch.

●

The door lock switches can be

reset by unlocking all the doors

with the entry function or wireless

remote control.

The door cannot be opened
from inside the vehicle when the
lock is set.

WARNING

●

Set the rear door child-protector

locks when children are seated

in the rear seats.

■

When opening or closing a

door

Check the surroundings of the

vehicle such as whether the vehi-

cle is on an incline, whether there

is enough space for a door to

open and whether a strong wind

is blowing. When opening or clos-

ing the door, hold the door handle

tightly to prepare for any unpre-

dictable movement.

■

When using the wireless

remote control or mechanical

key and operating the power

windows

Operate the power window after

checking to make sure that there

is no possibility of any passenger

having any of their body parts

caught in the side window. Also,

do not allow children to operate

the wireless remote control or

mechanical key. It is possible for

children and other passengers to

get caught in the side window.

Unlocking and locking the
doors from the inside

Rear door child-protector
lock

169

4-2. Opening, closing and locking the doors

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Unlock

Lock

These locks can be set to prevent
children from opening the rear
doors. Push down on each rear
door switch to lock both rear doors.

The following functions can be
set or canceled:

For instructions on customizing,
refer to P.570.

Automatic door locking
and unlocking systems

Function

Operation

Speed linked
door locking
function

All doors are
automatically
locked when
vehicle speed is
approximately
12mph (20 km/h)
or higher.

Shift position
linked door lock-
ing function

All doors are
automatically
locked when
shifting the shift
position other
than P.

Shift position
linked door
unlocking func-
tion

All doors are
automatically
unlocked when
shifting the shift
position to P.

Driver’s door
linked door
unlocking func-
tion

All doors are
automatically
unlocked when
driver’s door is
opened within
approximately 45
seconds after
turning the power
switch off.

170

4-2. Opening, closing and locking the doors

Back door

The back door can be
locked/unlocked and
opened/closed by the fol-
lowing procedures.

WARNING

Observe the following precau-

tions.

Failure to do so may result in

death or serious injury.

■

Before driving

●

Make sure that the back door is

fully closed.

If the back door is not fully

closed, it may open unexpect-

edly while driving and hit near-

by objects or luggage in the lug-

gage compartment may be

thrown out, causing an acci-

dent.

●

Do not allow children to play in

the luggage compartment.

If a child is accidentally locked

in the luggage compartment,

they could get heat exhaustion

or other injuries.

●

Do not allow a child to open or

close the back door.

Doing so may cause the back

door to operate unexpectedly,

or cause the child’s hands,

head, or neck to be caught by

the closing back door.

■

Important points while driving

●

Keep the back door closed

while driving.

If the back door is left open, it

may hit near-by objects or lug-

gage in the luggage compart-

ment may be thrown out,

causing an accident.

●

Never let anyone sit in the lug-

gage compartment.

In the event of sudden braking,

sudden swerving or a collision,

they are susceptible to death or

serious injury.

■

Back door handles

Do not hang any object to the

back door handles.

If any object is hung, the back

door may suddenly shut, causing

parts of the body to be caught,

resulting in death or serious injury.

■

Operating the back door

Observe the following precau-

tions.

Failure to do so may cause parts

of the body to be caught, resulting

in death or serious injury.

●

Remove any heavy loads, such

as snow and ice, from the back

door before opening it. Failure

to do so may cause the back

door to suddenly shut again

after it is opened.

●

When opening or closing the

back door, thoroughly check to

make sure the surrounding area

is safe.

●

If anyone is in the vicinity, make

sure they are safe and let them

know that the back door is

about to open or close.

●

Use caution when opening or

closing the back door in windy

weather as it may move

abruptly in strong wind.

171

4-2. Opening, closing and locking the doors

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■

Using the entry function (if
equipped)

Carry the electronic key to
enable this function.

WARNING

●

Vehicles without power back

door: The back door may sud-

denly shut if it is not opened

fully. It is more difficult to open

or close the back door on an

incline than on a level surface,

so beware of the back door

unexpectedly opening or closing

by itself. Make sure that the

back door is fully open and

secure before using the luggage

compartment.

●

Vehicles with power back door:

The back door may suddenly

shut if it is not opened fully,

while on a steep incline. Make

sure that the back door is

secured before using the lug-

gage compartment.

●

When closing the back door,

take extra care to prevent your

fingers, etc., from being caught.

●

Vehicles without power back

door: When closing the back

door, make sure to press it

lightly on its outer surface. If the

back door handle is used to fully

close the back door, it may

result in hands or arms being

caught.

●

Vehicles without power back

door: Do not pull on the back

door damper stay (



P.173) to

close the back door, and do not

hang on the back door damper

stay.

Doing so may cause hands to

be caught or the back door

damper stay to break, causing

an accident.

●

Vehicles with power back door:

Do not pull on the back door

spindle (



P.179) to close the

back door, and do not hang on

the back door spindle.

Doing so may cause hands to

be caught or the back door spin-

dle to break, causing an acci-

dent.

●

Vehicles without power back

door: If a bicycle carrier or simi-

lar heavy object is attached to

the back door, it may suddenly

shut again after being opened,

causing someone’s hands,

head or neck to be caught and

injured. When installing an

accessory part to the back door,

using a genuine SUBARU part

is recommended.

Unlocking and locking the
back door from the out-
side

172

4-2. Opening, closing and locking the doors

Unlocks all the doors

The doors cannot be unlocked for 3
seconds after the doors are locked.

Locks all the doors

Check that the door is securely
locked.

■

Using the wireless remote
control



P.165

■

Operation signals



P.166

■

Security feature



P.166

■

Using the door lock
switches



P.168

■

Open

Raise the back door while
pressing up the back door
opener switch.

■

Close

Lower the back door using the
back door handle, and make
sure to push the back door
down from the outside to close
it.

Be careful not to pull the back door
sideways when closing the back
door with the handle.

■

Luggage compartment light

●

The luggage compartment light

turns on when the back door is

opened.

●

When the power switch is turned

to OFF, the light will go off auto-

matically after 20 minutes.

■

If the back door opener is inop-

erative

The back door can be unlocked

from the inside.

Remove the cover.

To prevent damage, cover the tip of

the screwdriver with a rag.

Unlocking and locking the
back door from the inside

Opening/closing the back
door (vehicles without
power back door)

173

4-2. Opening, closing and locking the doors

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Loose the screw and move the

cover.

Move the lever.

When installing, reverse the

steps listed.

■

Open door warning buzzer



P.168

■

Using the wireless remote
control

Press and hold the switch.

The power back door automatically
opens/closes.
Pressing the switch while the power
back door is opening/closing stops

NOTICE

■

Back door damper stays

The back door is equipped with

damper stays that hold the back

door in place.

Observe the following precau-

tions.

Failure to do so may cause dam-

age to the back door damper stay,

resulting in malfunction.

●

Do not attach any foreign

objects, such as stickers, plastic

sheets, or adhesives to the

damper stay rod.

●

Do not touch the damper stay

rod with gloves or other fabric

items.

●

Do not attach any accessories

other than genuine SUBARU

parts to the back door.

●

Do not place your hand on the

damper stay or apply lateral

forces to it.

Opening/closing the back
door (vehicles with power
back door)

174

4-2. Opening, closing and locking the doors

the operation. When the switch is
pressed and held again during the
halted operation, the back door will
perform the reverse operation.

■

Using the power back door
switch on the instrument
panel

Press and hold the switch.

The power back door automatically
opens/closes.
Unlock the back door before oper-
ating.
Pressing the switch while the power
back door is opening/closing stops
the operation. When the switch is
pressed and held again during the
halted operation, the back door will
perform the reverse operation.

■

Opening the back door
using the back door opener
switch

When the back door is

unlocked: Press the back door
opener switch.
When the back door is locked:
While carrying the electronic key
on your person, press and hold
the back door opener switch.

The power back door automatically
opens.
Pressing the switch while the power
back door is opening stops the
operation. Pressing the switch
again will open the back door auto-
matically.

■

Using the power back door
switch on the back door



Press the switch.
The power back door automatically
closes.
Pressing the switch while the power
back door is operating will stop the
operation.
When the switch is pressed again
during the halted operation, the
back door will perform the reverse
operation.

175

4-2. Opening, closing and locking the doors

Be
fo

re
dr



Close the back door and lock
all doors (close & lock func-
tion)

While carrying the electronic key on
your person, press the switch.
After operating the switch, the
power back door will not close for
about 30 seconds when it is within
the detection area of the electronic
key. (



P.182).

After operating the switch, the
power back door closes when it
goes out of the detection area of
the electronic key.
Also, if entering the detection area
of the electronic key while power
back door is closing, the power
back door will stop.
A different buzzer than the normal
one will sound and the power back
door will begin closing automati-
cally. When the power back door is
closed, all of the doors will lock
simultaneously and operation sig-
nals will indicate that all of the
doors have been locked.
If the switch is pressed while the
power back door is closing, the
operation will stop.
When the switch is pressed again
during the halted operation, the
back door will perform the reverse
operation.

■

Using the back door han-
dles

Lower the back door using the
back door handle.

The back door closing assist
(



P.176) will be activated, and the

power back door will fully close
automatically.

■

Luggage compartment light

●

The luggage compartment light

turns on when the back door is

opened.

●

When the power switch is turned

to OFF, the light will go off auto-

matically after 20 minutes.

■

Back door closer

In the event that the back door is left

slightly open, the back door closer

will automatically close it to the fully

closed position.
Whatever the state of the power

switch, the back door closer oper-

ates.

Subaru Solterra (2023 year). Manual in english - page 10