Mazda 3 (2024 year). Manual in english

Rear

4–Door

1. Trunk light
2. High-mount brake light
3. Overhead light (Rear)
4. Rear side-marker lights
5. Brake lights/Taillights

6. Rear turn signal lights
7. Brake lights/Taillights
8. Taillights

9. Reverse lights
10.License plate lights

5–Door

1. Luggage compartment light
2. High-mount brake light
3. Overhead light (Rear)
4. Rear side-marker lights
5. Rear turn signal lights
6. Brake lights/Taillights
7. Taillights

8. Reverse lights
9. License plate lights

CAUTION

When removing the lens or lamp unit
using a ﬂathead screwdriver, make sure
that the ﬂathead screwdriver does not
contact the interior terminal. If the
ﬂathead screwdriver contacts the
terminal, a short circuit may occur.

NOTE



When replacing a bulb, contact an
Authorized Mazda Dealer if
necessary.



Use the protective cover and carton
for the replacement bulb to dispose
of the old bulb promptly and out of
the reach of children.



For details regarding the installation
positions of the interior lights, refer
to the following:



Vanity mirror lights
Refer to Vanity Mirrors on page
7-32.



Overhead Lights/front map lights,
overhead light (rear), trunk light,
and luggage compartment light
Refer to Interior Lights on page
7-33.

Replacing Exterior Light Bulbs

LED type



Headlights



Daytime running lights



Parking lights (Type A)



Front turn signal lights



Front side-marker lights (Type A)



Side turn signal lights



High-mount brake light



Rear turn signal lights



Rear side-marker lights



Brake lights



Taillights



Reverse lights



License plate lights

Inspection and Servicing/Cleaning

Vehicle Exterior Inspection

*Some models.

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The LED bulb cannot be replaced as a
single unit because it is an integrated
unit.
The LED bulb has to be replaced with
the unit. If a replacement is necessary,
consult an Authorized Mazda Dealer.

Bulb type

Running lights/Front side-marker
lights (Type B)

1. Make sure the ignition is switched

oﬀ, and the headlight switch is oﬀ.

2. If you are changing the left bulb,

start the engine, turn the steering
wheel all the way to the right, and
turn oﬀ engine. If you are changing
the right bulb, turn the steering
wheel to the left.

3. Pull the center of each plastic

retainer and remove the retainers.

1. Removal
2. Installation

4. Pull the center of each plastic

retainer and remove the retainers.

1. Removal

2. Installation

5. Turn the screw counterclockwise

and remove it, and then partially
peel back the mudguard.

6. Turn the socket and bulb assembly

counterclockwise and remove it.

7. Disconnect the bulb from the

socket.

8. Install the new bulb in the reverse

order of the removal procedure.

Replacing Interior Light Bulbs

LED type



Overhead lights/Front map lights



Overhead light (Rear)



Vanity mirror lights



Luggage compartment light (5–Door)

The LED bulb cannot be replaced as a
single unit because it is an integrated
unit.
The LED bulb has to be replaced with
the unit. If a replacement is necessary,
consult an Authorized Mazda Dealer.

Inspection and Servicing/Cleaning

Vehicle Exterior Inspection

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Bulb type

Trunk light (4–Door)

1. Press both sides of the lens cap to

remove it.

2. Disconnect the bulb by pulling it

out.

3. Install the new bulb in the reverse

order of the removal procedure.

Inspection and Servicing/Cleaning

Vehicle Exterior Inspection

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Air Conditioner

Maintenance

Before Using the Air Conditioner

Lack of refrigerant may make the air
conditioner less eﬃcient.
The refrigerant speciﬁcations are
indicated on a label attached to the
inside of the engine compartment. If
the wrong type of refrigerant is used, it
could result in a serious malfunction of
the air conditioner. Consult a
professional, government certiﬁed
repairer for the inspection or repair
because a special device is required for
the air conditioner maintenance.
For details, consult an Authorized
Mazda Dealer.

Air ﬁlter

An air ﬁlter with pollen and dust
collecting function is equipped. To
ensure safe and comfortable use of the
air conditioner, have the air ﬁlter
replaced periodically.
For details, consult an Authorized
Mazda Dealer.

NOTE



If the airﬂow of the climate control
system signiﬁcantly decreases, the air
ﬁlter may be clogged. Replace the air
ﬁlter.



If the vehicle is driven in areas with
large amounts of dust and heavy
traﬃc such as in large cities and cold
regions, the air ﬁlter may need to be
replaced more frequently.

Inspection and Servicing/Cleaning

Vehicle Interior Inspection

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Warnings and Cautions

about Key Battery

Replacement

CAUTION



Make sure the battery is installed
correctly. Battery leakage could occur
if it is not installed correctly.



When replacing the battery, be
careful not to touch any of the
internal circuitry and electrical
terminals, bend the electrical
terminals, or get dirt in the
transmitter as the transmitter could
be damaged.



There is the danger of explosion if
the battery is not correctly replaced.



Dispose of used batteries according
to the following instructions.



Insulate the plus and minus
terminals of the battery using
cellophane or equivalent tape.



Never disassemble.



Never throw the battery into ﬁre or
water.



Never deform or crush.



Replace only with the same type
battery (CR2032 or equivalent).

How to Replace the Key

Battery

Replace with a new battery before the
key becomes unusable.
The following conditions indicate that
the battery power is low:



The KEY indicator light (green)
ﬂashes in the instrument cluster.



The system does not operate and the
operation indicator light on the
transmitter does not ﬂash when the
buttons are pressed.



The system's operational range is
reduced.

Incorrect battery replacement
operation may damage the key.
Replacing the battery at an Authorized
Mazda Dealer is recommended.
If replacing the battery by yourself,
heed the following instructions.
1. Remove the lower cover while

pressing the knob in the direction
of the arrow.

Inspection and Servicing/Cleaning

Key Inspection

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2. Press in the tab to unlock the upper

cover.

3. Insert a tape-wrapped ﬂathead

screwdriver into the gap and slide
it.

4. Twist the ﬂathead screwdriver and

remove the upper cover.

5. Remove the cap using the

tape-wrapped ﬂathead screwdriver.

6. Remove the battery using the

tape-wrapped ﬂathead screwdriver.

7. Insert a new battery into the key so

that the positive pole is facing up.

8. Install the cap.

Inspection and Servicing/Cleaning

Key Inspection

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Exterior Maintenance

WARNING

Dry oﬀ brakes that have become wet
by driving slowly, releasing the
accelerator pedal and lightly applying
the brakes several times until the
brake performance returns to normal.

Driving with wet brakes is dangerous.
Increased stopping distance or the
vehicle pulling to one side when
braking could result in a serious
accident. Light braking will indicate
whether the brakes have been
aﬀected.

CAUTION



Before lifting the windshield wiper
blades oﬀ the windshield, always
follow the procedure for moving the
windshield wiper blades. Otherwise,
a wiper blade, wiper arm, or the
hood could be damaged.
Refer to the Replacing Windshield
Wiper Blade Rubbers section (page
9-32) for the procedure on how to
move the windshield wiper blades to
the service position.



When the vehicle power is switched
ON and the wiper lever is in the
AUTO position, the windshield
wipers may operate automatically in
the following cases:
The area of the windshield above the
rain sensor is touched or wiped with
a cloth.
The windshield or the rain sensor
area in the cabin is hit.

When the vehicle power is switched
ON and the wiper lever is in the
AUTO position, do not touch the
windshield or the windshield wipers
Otherwise, the windshield wipers
will operate automatically which
could catch your ﬁngers or damage
the windshield wipers.
When removing ice or snow, or
cleaning the windshield, always
make sure the wiper lever is in the
OFF position.



Do not spray water in the engine
compartment. Otherwise, it could
result in engine-starting problems or
damage to electrical parts.



When washing and waxing the
vehicle, be careful not to apply
excessive force to any single area of
the vehicle roof. Otherwise, you
could dent the vehicle.



Make sure that the fuel-ﬁller lid is
closed and lock the doors.
Otherwise, the fuel-ﬁller lid may be
forcefully opened by water pressure
causing damage to the vehicle or
fuel-ﬁller lid.



Do not use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or
anodized aluminum parts. This may
damage the protective coating; also,
cleaners and detergents may discolor
or deteriorate the paint.



If organic solvents such as gasoline,
oil, engine coolant, or battery ﬂuid,
get on the exterior, wipe it oﬀ
immediately.



Do not use wax containing
compounds, organic solvents such as
gasoline or benzene, alcohols, acidic
or alkaline detergents, or bleach for
cleaning.

Inspection and Servicing/Cleaning

Exterior Maintenance

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Wheel Maintenance

CAUTION



If there is seawater or anti-freezing
agent on the wheels, wash it oﬀ with
water as soon as possible.



Do not use any detergent other than
mild detergent. Before using any
detergent, verify the ingredients.
Otherwise, the product could
discolor or stain the aluminum
wheels.

Inspection and Servicing/Cleaning

Exterior Maintenance

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Interior Maintenance

WARNING

Do not spray water into the vehicle
cabin.

Spraying water into the vehicle cabin is
dangerous as electrical devices such as
the audio and switches could get wet
resulting in a malfunction or vehicle
ﬁre.

CAUTION



Do not use polishing agents.
Depending on the product
ingredients, they could cause
discoloration, stains, cracks or
peeling of the coating.



Do not scrape or scratch the inside
of the window glass. It could
damage the thermal ﬁlaments and
the antenna lines.



When washing the inside of the
window glass, use a soft cloth
dampened in lukewarm water, gently
wiping the thermal ﬁlaments and the
antenna lines.
Use of glass cleaning products could
damage the thermal ﬁlaments and
the antenna lines.



If liquid such as fragrance is spilled
on the interior, wipe it oﬀ
immediately.



Do not use wax containing
compounds, organic solvents such as
gasoline or benzene, alcohols, acidic
or alkaline solvents, or bleach for
cleaning.



Do not try to rub oﬀ the shiny surface
panels and the metallic parts with a
dry cloth. Otherwise, it may cause
scratches.

Instrument Panel Top

(Soft pad) Maintenance

Dashboard maintenance for areas
requiring further cleaning.
1. Wipe the soiled area with a soft

cloth soaked in a mild detergent
diluted with water.

2. Wipe oﬀ any detergent and water

remaining on the surface using a
cloth soaked in water and wrung
out well.

Inspection and Servicing/Cleaning

Interior Maintenance

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Upholstery and Synthetic

Leather Maintenance

Fabric

1. Clean the soiled area by lightly

dabbing it with a soft cloth soaked
in a mild detergent (approx. 5 %)
diluted with water.

2. Wipe oﬀ the remaining detergent

using a cloth soaked in clean water
and wrung out well.

Synthetic leather

1. Remove dust and sand using a

vacuum cleaner.

2. Wipe the soiled area with a soft

cloth soaked in a mild detergent
(approx. 5 %) diluted with water.

3. Wipe oﬀ the remaining detergent

using a cloth soaked in clean water
and wrung out well.

Leather Upholstery

Maintenance

1. Remove dust and sand using a

vacuum cleaner.

2. Wipe oﬀ the soiled area with a soft

cloth and a suitable, special cleaner
or a soft cloth soaked in a mild
detergent (about 5%) diluted with
water.

3. Wipe oﬀ the remaining detergent

using a cloth soaked in clean water
and wrung out well.

4. Remove moisture with a dry, soft

cloth and allow the leather to
further dry in a well-ventilated,
shaded area. If the leather gets wet
such as from rain, remove the
moisture and dry it as soon as
possible.

NOTE



Because genuine leather is a natural
material, its surface is not uniform
and it may have natural scars,
scratches, and wrinkles.



To maintain the quality for as long as
possible, periodical maintenance,
about twice a year, is recommended.



If the leather upholstery comes into
contact with any of the following,
clean it immediately.
Leaving it uncleaned could cause
premature wear, mold, or stains.



Sand or dirt



Grease or oil, such as hand cream



Alcohol, such as in cosmetic or
hair dressing items



If the leather upholstery gets wet,
promptly remove moisture with a dry
cloth. Remaining moisture on the
surface may cause deterioration such
as hardening and shrinkage.

Inspection and Servicing/Cleaning

Interior Maintenance

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

Exposure to direct sunlight for long
periods may cause deterioration and
shrinkage. When parking the car
under direct sunlight for long
periods, shade the interior using
sunshades.



Do not leave vinyl products on the
leather upholstery for long periods.
They may aﬀect the leather quality
and coloring. If the cabin
temperature becomes hot, the vinyl
may deteriorate and adhere to the
genuine leather.

Maintenance of the

Dust-proof Sheet of the

Active Driving Display

CAUTION

Do not use detergent to clean the
dust-proof sheet. In addition, if a
chemical agent gets on the dust-proof
sheet, wipe it oﬀ immediately.
Otherwise, the coating may be
damaged.

1. Wipe with a ﬁne, soft cloth such as

those used for cleaning eyeglasses.

Inspection and Servicing/Cleaning

Interior Maintenance

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Seat Belt Maintenance

WARNING

If a seat belt appears frayed or has
abrasions, have it replaced by an
Authorized Mazda Dealer.

If a seat belt is used under such a
condition, it cannot function at its full
capacity which could result in serious
injury or death.

Use a mild detergent to remove
soiling from a seat belt.

If organic solvents are used for cleaning
the seat belts or they become stained
or bleached, there is the possibility of
them becoming weakened and as a
result, they may not function at their
full capacity which could cause serious
injury or death.

Do not disassemble, modify, or
replace a seat belt.

If a seat belt is used under such a
condition, it cannot function at its full
capacity which could result in serious
injury or death.

Always have your vehicle inspected by
an Authorized Mazda Dealer if the
vehicle has been involved in an
accident.

Seat belts with the pretensioner system
and the seat belts with the load-limiter
system cannot be reused once they
have operated (deployed).
If a seat belt is used under such a
condition, it cannot function at its full
capacity which could result in serious
injury or death.

Always consult an Authorized Mazda
Dealer when scrapping the vehicle.

If the pretensioner system operates
(deploys) unexpectedly, it could result
in serious injury or death.

Do not repair the pretensioner system
parts or wiring harnesses and do not
attempt diagnose the pretensioner
system circuits using an electrical
tester or similar device.

Otherwise, they may not function
normally or they may operate
incorrectly, which could result in
serious injury or death.

Check periodically that the seat belt
systems work properly and are not
damaged.

Seat belt cleaning procedure

1. Lightly tap with a mild detergent to

remove dirt.

2. Wipe with a thoroughly wrung

cloth.

3. Allow to dry.
4. Make sure that the seat belt locks

when it is pulled rapidly. If it is still
not retracting properly, have it
inspected at an Authorized Mazda
Dealer.

NOTE

Clean seat belts diligently if they get
dirty. Leaving them uncleaned will
make it diﬃcult to clean them later,
and it may aﬀect the smooth retracting
of the seat belt.

Inspection and Servicing/Cleaning

Interior Maintenance

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Speciﬁcations/Customer Information
and Reporting Safety Defects

Customer Assistance (U.S.A.) ...........
............................................ 10-4

Customer Assistance............ 10-4
STEP 1: Contact Your Mazda
Dealer.................................10-4
STEP 2: Contact Mazda North
American Operations........... 10-5
STEP 3: Contact Better Business
Bureau (BBB)....................... 10-6
California Customers........... 10-7

Customer Assistance
(Canada)................................10-9

Satisfaction Review
Process............................... 10-9
STEP 1: Contact the Mazda
Dealer.................................10-9
STEP 2: Contact the Mazda
Regional Oﬃce.................. 10-10
STEP 3: Contact the Mazda
Customer Relations
Department...................... 10-10
Mediation/Arbitration
Program............................ 10-11
Canadian Motor Vehicle
Arbitration Plan (CAMVAP)..........
........................................ 10-11
Regional Oﬃces.................10-12

Customer Assistance (Puerto
Rico)................................... 10-13

Customer Assistance.......... 10-13
STEP 1...............................10-13
STEP 2...............................10-14

Customer Assistance (Mexico) .........
.......................................... 10-15

Customer Assistance.......... 10-15
Contact Your Mazda
Dealer...............................10-15

Mazda Importer/Distributors ..........
.......................................... 10-17

U.S.A................................ 10-17
CANADA.......................... 10-17
PUERTO RICO/U.S. Virgin
Island................................10-18
MEXICO............................10-18
GUAM.............................. 10-19
SAIPAN............................. 10-19
AMERICAN SAMOA...........10-20

Reporting Safety Defects........ 10-21

Reporting Safety Defects
(U.S.A.).............................10-21
Reporting Safety Defects
(Canada)...........................10-22

Warranty..............................10-23

Warranties for Your Mazda ..........
........................................ 10-23
Outside the United States/
Canada............................. 10-23
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)............10-24
Add-On Non-Genuine Parts and
Accessories........................10-25

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Cell Phones..........................10-26

Cell Phones Warning.......... 10-26

Uniform Tire Quality Grading System
(UTQGS).............................. 10-27

Uniform Tire Quality Grading
System (UTQGS)................ 10-27
Tread Wear........................ 10-27
Traction-AA, A, B, C........... 10-28
Temperature-A, B, C.......... 10-28
UNIFORM TIRE QUALITY
GRADING......................... 10-29

Tire Information (U.S.A.)........ 10-30

Tire Labeling...................... 10-30
Information on Passenger Vehicle
Tires..................................10-30
Information on Temporary
Tires..................................10-33
Location of the Tire Label
(Placard)........................... 10-34
Recommended Tire Inﬂation
Pressure............................ 10-34
Checking Tire Pressure........10-35
Glossary of Terms...............10-36
Tire Maintenance............... 10-37
Tire Inﬂation Pressure......... 10-37
Tire Rotation......................10-38
Replacing a Tire................. 10-38
Safety Practices.................. 10-39
Vehicle Loading................. 10-40
Steps for Determining the Correct
Load Limit......................... 10-44

Declaration of Conformity..... 10-45

Keyless Entry System/Immobilizer
System.............................. 10-45
HomeLink Wireless Control
System.............................. 10-46

Tire Pressure Monitoring
System.............................. 10-47
Front Radar Sensor System...........
........................................ 10-48
Front Side Radar Sensor System/
Rear Side Radar Sensor
System.............................. 10-49
Audio System.................... 10-50
Radio System.....................10-52
Data Communication
System.............................. 10-53
Wireless Charger (Qi).........10-56

Identiﬁcation Numbers.......... 10-57

Vehicle Identiﬁcation Number

....

........................................ 10-57
Motor Vehicle Safety Standard
Label (U.S.A. and Canada) ..........
........................................ 10-57
Vehicle Emission Control
Information Label (U.S.A. and
Canada)............................10-58
Tire Pressure Label..............10-58
Engine Number..................10-59

Vehicle Speciﬁcation............. 10-60

Engine...............................10-60
M Hybrid Battery (e-SKYACTIV
G).....................................10-61
Electrical System................ 10-62
Lubricant Quality............... 10-63
Capacities......................... 10-64
Dimensions....................... 10-65
Weights.............................10-66
Light Bulbs.........................10-68
Tires..................................10-69

10-2

*Some models.

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Customer Assistance

Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:

NOTE

If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modiﬁed to accommodate a person
with certain medical conditions in
accordance with a certiﬁed physician,
contact an Authorized Mazda Dealer.
For more information, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).

STEP 1: Contact Your

Mazda Dealer

Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.



If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.



Speciﬁcations/Customer Information and Reporting Safety Defects

Customer Assistance (U.S.A.)

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STEP 2: Contact Mazda

North American

Operations

If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modiﬁed to
accommodate a person with certain
medical conditions in accordance with
a certiﬁed physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E-mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you eﬃciently and
eﬀectively, please help us by providing
the following information:
1. Your name, address, and telephone

number

2. Year and model of vehicle
3. Vehicle Identiﬁcation Number (17

digits, noted on your registration or

title or located on the upper
driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.

Speciﬁcations/Customer Information and Reporting Safety Defects

Customer Assistance (U.S.A.)

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STEP 3: Contact Better

Business Bureau (BBB)

Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
ﬁnal step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
ﬁrst use BBB AUTO LINE.

The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit

the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!

Speciﬁcations/Customer Information and Reporting Safety Defects

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California Customers

1. Mazda North American Operations

participates in a mediation/
arbitration program administered
by BBB AUTO LINE, a Division of
BBB National Programs, Inc. [1676
International Drive, Suite 550
McLean, Virginia 22102] through
local Better Business Bureaus. BBB
AUTO LINE and Mazda have been
certiﬁed by the Arbitration
Certiﬁcation Program of the
California Department of
Consumer Aﬀairs.

2. If you have a problem arising under

a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may ﬁle a claim with
BBB AUTO LINE. Claims must be
ﬁled with BBB AUTO LINE within six
(6) months after the expiration of
the warranty.

3. To ﬁle a claim with BBB AUTO LINE,

call 1-800-955-5100. There is no
charge for the call.

4. In order to ﬁle a claim with BBB

AUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identiﬁcation number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were ﬁrst
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.

5. BBB AUTO LINE staﬀ may try to

help resolve your dispute through

mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
ﬁled; there may be a delay of 7
days if you did not ﬁrst contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.

6. You are required to use BBB AUTO

LINE before asserting in court any
rights or remedies conferred by
California Civil Code Section
1793.22. You are also required to
use BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civil Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.

7. California Civil Code Section

1793.2 (d) requires that, if Mazda
or its representative is unable to
repair a new motor vehicle to
conform to the vehicle's applicable
express warranty after a reasonable
number of attempts, Mazda may be
required to replace or repurchase
the vehicle. California Civil Code
Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to

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conform the vehicle to its
applicable express warranties if,
within 18 months from delivery to
the buyer or 18,000 miles on the
vehicle's odometer, whichever
occurs ﬁrst, one or more of the
following occurs:



The same nonconformity [a
failure to conform to the written
warranty that substantially impairs
the use, value or safety of the
vehicle] results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is
driven

AND

the nonconformity

has been subject to repair two or
more times by Mazda or its
agents

AND

the buyer or lessee

has directly notiﬁed Mazda of the
need for the repair of the
nonconformity; OR



The same nonconformity has
been subject to repair 4 or more
times by Mazda or its agents

AND

the buyer has notiﬁed

Mazda of the need for the repair
of the nonconformity; OR



The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.

NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:

Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be

sought in BBB AUTO LINE: repairs,

reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.

9. The following remedies may

not

sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as provided in California
Civil Code Section 1794 (a) and
(b).

10.You may reject the decision issued

by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
ﬁndings will be admissible in a
court action.

11.If you accept the arbitrator's

decision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.

12.Please call BBB AUTO LINE at

1-800-955-5100 for further details
about the program.

Speciﬁcations/Customer Information and Reporting Safety Defects

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Satisfaction Review

Process

Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
eﬀectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:

STEP 1: Contact the

Mazda Dealer

Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.

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Customer Assistance (Canada)

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STEP 2: Contact the

Mazda Regional Oﬃce

If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Oﬃce nearest you for such
arrangements. Regional Oﬃce address
and phone numbers are shown (page
10-12).

STEP 3: Contact the

Mazda Customer

Relations Department

If still not substantially satisﬁed,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone

number

2. Year and model of vehicle
3. Vehicle Identiﬁcation Number

(VIN). Refer to the Vehicle
Identiﬁcation Number on page
10-57 for the location of the VIN.

4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or

cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most eﬀective results.

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Customer Assistance (Canada)

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Mediation/Arbitration

Program

Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and ﬁnal as the award is
binding on both you and Mazda
Canada Inc.

Canadian Motor Vehicle

Arbitration Plan

(CAMVAP)

If a speciﬁc item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services oﬀered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.

CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at
1 (800) 207-0685, or by contacting
the Canadian Motor Vehicle
Arbitration Plan Oﬃce at:

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Customer Assistance (Canada)

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Canadian Motor Vehicle Arbitration
Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be
reached locally:

Province/Territory

CAMVAP Number

British Columbia & Yu-

kon Territories

1 (800) 207-0685

Alberta & Northwest

Territories

1 (800) 207-0685

Saskatchewan

1 (800) 207-0685

Manitoba

1 (800) 207-0685

Ontario

1 (800) 207-0685

Atlantic Canada

1 (800) 207-0685

Quebec

1 (800) 207-0685

Regional Oﬃces

REGIONAL OFFICES

COVERING AREAS

MAZDA CANADA

INC.

WESTERN REGION

5011 275 STREET

LANGLEY, BRITISH

COLUMBIA

V4W 0A8

(778) 369-2100

1 (800) 663-0908

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

MAZDA CANADA

INC.

CENTRAL REGION

55 VOGELL ROAD,

RICHMOND HILL,

ONTARIO, L4B 3K5

1 (800) 263-4680

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD IS-

LAND,

NEWFOUNDLAND

MAZDA CANADA

INC.

QUEBEC REGION

6111 ROUTE TRANS-

CANADIENNE

POINTE CLAIRE, QUE-

BEC

H9R 5A5

(514) 694-6390

QUEBEC

Speciﬁcations/Customer Information and Reporting Safety Defects

Customer Assistance (Canada)

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Customer Assistance

Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:

STEP 1

Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.

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STEP 2

If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 10-18.

Please help us by providing the
following information:

1. Your name, address, and telephone

number

2. Year and model of vehicle
3. Vehicle Identiﬁcation Number (17

digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

Speciﬁcations/Customer Information and Reporting Safety Defects

Customer Assistance (Puerto Rico)

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Customer Assistance

Contact Your Mazda

Dealer

Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.



If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.



If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modiﬁed to accommodate a person
with certain medical condition in
accordance with a certiﬁed physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any
modiﬁcations to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

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Customer Assistance (Mexico)

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By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you eﬃciently and
eﬀectively, please help us by providing
the following information:

1. Your name, address, and telephone

number

2. Year and model of vehicle
3. Vehicle Identiﬁcation Number (17

digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

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U.S.A.

Mazda North American Operations

200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

CANADA

Mazda Canada Inc.

55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)

Speciﬁcations/Customer Information and Reporting Safety Defects

Mazda Importer/Distributors

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PUERTO RICO/U.S.

Virgin Island

International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)

P.O. Box 191850, San Juan, Puerto
Rico 00919-1850
TEL: (787) 641-1777

MEXICO

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico

Speciﬁcations/Customer Information and Reporting Safety Defects

Mazda Importer/Distributors

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Mazda 3 (2024 year). Manual in english - page 17