Mazda CX-30 (2022 year). Manual in english - page 17

 

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Mazda CX-30 (2022 year). Manual in english - page 17

 

 

If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Touch Sensor Inoperable Warning
Key Left-in-luggage Compartment
Beep (With the advanced keyless
Warning Beep (With the advanced
function)
keyless function)
A warning beep is activated to notify
If the key is left in the luggage
the driver that the doors are not locked
compartment with all the doors locked
when all of the following conditions
and the liftgate closed, a beep will be
are met:
heard outside for about 10 seconds to
notify the driver that the key is in the
The ignition is switched OFF.
luggage compartment. In this case,
All the doors and liftgate are not fully
take out the key by pressing the electric
closed.
liftgate opener and opening the
The lock is operated 3 times within 5
liftgate. The key taken out of the
seconds.
luggage compartment may not operate
Check the ignition and whether the
because its functions have been
doors and liftgate are open or closed,
temporarily stopped. To restore the
and then operate the lock again.
key's functions, perform the applicable
procedure (page 3-9).
Liftgate Door-lock Switch
Inoperable Warning Beep (With
Key Left-in-vehicle Warning Beep
the advanced keyless function)
(With the advanced keyless
function)
When the door-lock switch on the
liftgate is pressed under any of the
If all the doors and luggage
following conditions, a warning sound
compartment are locked using another
is activated.
key while the key is left in the cabin,
the beep which sounds outside of the
The ignition is switched to a position
vehicle will be heard for about 10
other than OFF.
seconds to notify the driver that the
Any door is open.
key is in the cabin. In this case, take
Liftgate is automatically operating.*
out the key by opening the door. A key
Make sure that none of the above
taken out of the vehicle using this
conditions are present, and then press
method may not operate because its
the door-lock switch again.
functions have been temporarily
stopped. To restore the key's functions,
perform the applicable procedure
(page 3-9).
7-40
*Some models.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Power Liftgate Warning Beep*
ACC. Check the selector lever
position.
If system operation precautions are
necessary, the driver is notified by the
Selector Lever Not In P or N
warning sound.
Reminder Warning Beep (With M
Hybrid)
Warning beep
What to check
A warning beep is activated
The conditions re-
continuously if the driver's door is
quired for the power
opened with the selector lever in a
The beep sounds 3
liftgate to operate have
position other than the P or N position
times
not been met, such as
when the engine is running. Shift the
an object being stuck
selector lever to the P or N position, or
in the liftgate.
close the driver's door.
The vehicle is being
The beep sound con-
driven with the liftgate
i-stop Warning Beep*
tinues
open. Stop the vehicle
If the driver's door is opened while
and close the liftgate.
engine idling is stopped, the warning
sound operates to notify the driver
Low Fuel Warning Beep
that engine idling is stopped. It stops
When the low fuel warning light
when the driver's door is closed.
flashes, a warning beep is activated
once at the same time.
Brake System Warning Beep (With
M Hybrid)
A warning beep is activated if a
problem with the brake system occurs
and the brakes may not work as
intended. Decelerate the vehicle while
checking the safety of the surrounding
area, and park the vehicle in a safe
place. After stopping the vehicle,
contact an Authorized Mazda Dealer.
Brake Override Warning Beep
A warning beep is activated when the
accelerator pedal and brake pedal are
depressed at the same time while
driving. Only depress the brake pedal.
Shift Position Warning Beep
A sound is activated when the push
button start is pressed while the
selector lever is in a position other
than P, and the ignition is switched to
*Some models.
7-41
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Electric Parking Brake (EPB)
Engine hydraulic pressure decrease
Warning Beep
Engine coolant temperature increase
Engine system problem
The warning buzzer is activated under
the following conditions:
Blind Spot Monitoring (BSM)
System Warning Beep*
The vehicle is driven with the parking
brake applied.
The Blind Spot Monitoring (BSM)
The Electric Parking Brake (EPB)
warning beep operates when the turn
switch is pulled while the vehicle is
signal lever is operated to the side
driven.
where the Blind Spot Monitoring
You attempt to start driving the
(BSM) warning light is illuminated.
vehicle while the conditions for
releasing the Electric Parking Brake
Front Cross Traffic Alert (FCTA)
(EPB) automatically have not been
Warning Beep*
met.
The Front Cross Traffic Alert (FCTA)
AUTOHOLD Warning Beep
warning beep is activated if there is a
possibility of collision with a vehicle
Warning light flashes/message is
approaching from the front on the left
displayed and beep sound is activated
and right sides of the vehicle.
simultaneously for about 5 seconds
when using AUTOHOLD function or
Rear Cross Traffic Alert (RCTA)
when AUTOHOLD switch is operated.
Warning Beep*
Because a problem with AUTOHOLD
The Rear Cross Traffic Alert (RCTA)
function has occurred, AUTOHOLD
warning beep is activated if there is a
function does not operate even if
possibility of collision with a vehicle
AUTOHOLD switch is operated.
approaching from the rear on the left
and right sides of the vehicle.
If the warning light flashes/message is
displayed and the beep sound is
Lane Departure Warning Sound*
activated simultaneously, have your
While the system is operating, if the
vehicle inspected at an Authorized
system determines that the vehicle may
Mazda Dealer.
depart from the lane, it sounds a
Vehicle Problem Warning Beep
warning sound.
If any of the following problems occur,
NOTE
a warning beep is activated. Check the
The volume of the Lane Departure
information regarding the warning
Warning System (LDWS) warning
indication in the instrument cluster or
sound can be changed.
on the center display.
Refer to the Settings section in the
Mazda Connect Owner's Manual.
Automatic transmission problem
Increase in automatic transmission
internal temperature
M Hybrid problem
Brake fluid amount decrease
Engine oil level sensor problem
Electric Parking Brake (EPB) problem
7-42
*Some models.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Mazda Radar Cruise Control with
the instrument cluster or active driving
Stop & Go function (MRCC with
display.
Stop & Go function) System
Door-ajar Warning Beep
Warnings*
A warning beep is activated if the
The Mazda Radar Cruise Control with
vehicle is driven with any door or
Stop & Go function (MRCC with Stop
liftgate ajar. Drive the vehicle after
& Go function) system warnings notify
closing the doors and liftgate.
the driver of system malfunctions and
cautions on use when required.
Battery Saving Mode Warning
Check based on the beep sound.
Sound
Warning beep type
Notification content
A warning sound is activated when the
vehicle goes into Battery Saving Mode.
If a malfunction occurs
The beep sounds 1
Refer to Message Indicated on
in the system, make
time while the Mazda
Multi-information Display on page
sure that the Mazda
Radar Cruise Control
7-35.
Radar Cruise Control
with Stop & Go func-
The warning sound will stop just after
with Stop & Go func-
tion (MRCC with Stop
starting the engine.
tion (MRCC with Stop
& Go function) is op-
& Go function) has
erating.
been canceled.
The beep sounds in-
The distance between
termittently while the
your vehicle and the
Mazda Radar Cruise
vehicle ahead is too
Control with Stop &
close. Check the safety
Go function (MRCC
of the surrounding
with Stop & Go func-
area and reduce vehi-
tion) is operating.
cle speed.
Excessive Speed Warning*
If the vehicle speed exceeds the speed
limit sign displayed in the active driving
display/instrument cluster, the area
around the speed limit sign flashes in
amber and the warning sound is
activated at the same time. If the
vehicle speed continues to exceed the
displayed speed limit sign, the
indication stops flashing and remains
on.
Collision warning*
If there is a possibility of a collision
with a vehicle ahead, a warning sound
is activated at the same time as the
warning indications are displayed in
*Some models.
7-43
If Trouble Arises
When Liftgate Cannot be Opened
(Without power liftgate)
When Liftgate Cannot be
Opened
When Liftgate Cannot be Opened
If the battery is dead, the liftgate
cannot be unlocked and opened.
In this case, the liftgate can be
unlocked by taking care of the dead
battery situation.
Refer to Jump-Starting on page 7-13.
After performing this emergency
If the liftgate cannot be unlocked even
measure, have the vehicle inspected at
if the dead battery situation has been
an Authorized Mazda Dealer as soon
resolved, the electrical system may
as possible.
have a malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.
1. Wrap the end of a flathead
screwdriver in a cloth and remove
the cover on the interior surface of
the liftgate using it.
2. Turn the lever to the right to unlock
the liftgate.
(With power liftgate)
7-44
If Trouble Arises
Active Driving Display Does Not Operate
If the Active Driving
Display Does Not
Operate*
If the Active Driving Display Does
Not Operate
If the active driving display does not
operate, switch the ignition off and
then restart the engine. If the active
driving display does not operate even
with the engine restarted, have the
vehicle inspected at an Authorized
Mazda Dealer.
*Some models.
7-45
If Trouble Arises
Windshield Wipers Operate at High Speed
Windshield Wipers
Operate at High Speed
Windshield Wipers Operate at
High Speed
The windshield wipers may operate at
high speed if there is a problem with
the wiper control. If the windshield
wipers operate at high speed
regardless of the wiper switch
operation, have your vehicle inspected
by an Authorized Mazda Dealer.
7-46
Customer Information and Reporting
8
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance
8-2
Cell Phones
8-18
Customer Assistance
Cell Phones Warning
8-18
(U.S.A.)
8-2
Customer Assistance
Event Data Recorder
8-19
(Canada)
8-6
Event Data Recorder (U.S.A. and
Customer Assistance (Puerto
Canada)
8-19
Rico)
8-9
Customer Assistance
Recording of Vehicle Data
8-20
(Mexico)
8-10
Recording of Vehicle Data
8-20
Mazda Importer/Distributors
Uniform Tire Quality Grading System
............................................ 8-12
(UTQGS)
8-21
Importer/Distributor
8-12
Uniform Tire Quality Grading
System (UTQGS)
8-21
Reporting Safety Defects
8-13
Reporting Safety Defects
Tire Information (U.S.A.)
8-23
(U.S.A.)
8-13
Tire Labeling
8-23
Reporting Safety Defects
Location of the Tire Label
(Canada)
8-14
(Placard)
8-27
Tire Maintenance
8-29
Warranty
8-15
Vehicle Loading
8-30
Warranties for Your Mazda
Steps for Determining the Correct
.......................................... 8-15
Load Limit
8-34
Outside the United States/
Canada
8-15
Declaration of Conformity
8-35
Registering Your Vehicle in A
Declaration of Conformity
Foreign Country (Except United
.......................................... 8-35
States and Canada)
8-16
Add-On Non-Genuine Parts and
Accessories
8-17
8-1
Customer Information and Reporting Safety Defects
Customer Assistance
STEP 1: Contact Your Mazda
Customer Assistance
Dealer
(U.S.A.)
Discuss the matter with an Authorized
Customer Assistance
Mazda Dealer. This is the quickest and
best way to address the issue.
Your complete and permanent
satisfaction is our business. We are
If your concern has not been
resolved by the CUSTOMER
here to serve you. All Authorized
Mazda Dealers have the knowledge
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
and the tools to keep your Mazda
contact the GENERAL MANAGER of
vehicle in top condition.
the dealership or the OWNER.
If you have any questions or
If it becomes necessary to have the
recommendations for improvement
components or wiring system for the
regarding the service of your Mazda
supplementary restraint system
vehicle or servicing by Mazda Dealer
modified to accommodate a person
personnel, we recommend that you
with certain medical conditions in
take the following steps:
accordance with a certified
NOTE
physician, go to STEP 2.
If it becomes necessary to have the
components or wiring system for the
STEP 2: Contact Mazda North
supplementary restraint system
American Operations
modified to accommodate a person
If for any reason you feel the need for
with certain medical conditions in
further assistance after contacting your
accordance with a certified physician,
dealership management or it becomes
contact an Authorized Mazda Dealer.
necessary to have the components or
For more information, go to NHTSA
wiring system for the supplementary
website www.safercar.gov (VEHICLE
restraint system modified to
SHOPPERS > Air Bags > Air Bag FAQs >
accommodate a person with certain
Air Bag Deactivation).
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.
Log on: at www.MazdaUSA.com
8-2
Customer Information and Reporting Safety Defects
Customer Assistance
Answers to many questions, including
STEP 3: Contact Better Business
how to locate or contact a local Mazda
Bureau (BBB)
dealership in the U.S., can be found
Mazda North American Operations
here.
realizes that mutual agreement on
some issues may not be possible. As a
E-mail: click on “Contact Us” located
final step to ensure that your concerns
on the bottom of the page at
are being fairly considered, Mazda
www.mazdausa.com under “Help”
North American Operations has
agreed to participate in a dispute
By phone at: 1 (800) 222-5500
settlement program administered by
the Better Business Bureau (BBB)
By letter at:
system, at no cost to you the
ATTN: Customer Experience Center
consumer.
Mazda North American Operations
200 Spectrum Center Drive Suite 100
BBB AUTO LINE works with consumers
Irvine, California 92618
and the manufacturer in an attempt to
P.O. Box 19734
reach a mutually acceptable resolution
Irvine, CA 92623-9734
of any warranty related concerns. If the
BBB is not able to facilitate a
In order to serve you efficiently and
settlement they will provide an
effectively, please help us by providing
informal hearing before an arbitrator.
the following information:
1. Your name, address, and telephone
You are required to resort to BBB
number
AUTO LINE before exercising rights or
2. Year and model of vehicle
seeking remedies under the Federal
3. Vehicle Identification Number (17
Magnuson-Moss Warranty Act, 15
digits, noted on your registration or
U.S.C. § 2301 et seq. To the extent
title or located on the upper
permitted by the applicable state
driver's side corner of the dash)
“Lemon Law”, you are also required to
4. Purchase date and current mileage
resort to BBB AUTO LINE before
5. Your dealer's name and location
exercising any rights or seeking
6. Your question(s)
remedies under the “Lemon Law”. If
you choose to seek remedies that are
If you live outside the U.S.A., please
not created by the Magnuson-Moss
contact your nearest Mazda
Warranty Act or the applicable state
Distributor.
“Lemon Law”, you are not required to
first use BBB AUTO LINE.
8-3
Customer Information and Reporting Safety Defects
Customer Assistance
The whole process normally takes 40
3.
To file a claim with BBB AUTO LINE,
days or less. The arbitration decision is
call 1-800-955-5100. There is no
not binding on you or Mazda unless
charge for the call.
you accept the decision. For more
4.
In order to file a claim with BBB
information about BBB AUTO LINE,
AUTO LINE, you will have to
including current eligibility standards,
provide your name and address,
please call 1-800-955-5100 or visit
the brand name and vehicle
the BBB website at www.bbb.org/
identification number (VIN) of your
autoline.
vehicle, and a statement of the
nature of your problem or
Being truly committed to customer
complaint. You will also be asked to
satisfaction is more than a phrase with
provide: the approximate date of
Mazda. We hope to satisfy every
your acquisition of the vehicle, the
customer directly, but if there is ever a
vehicle's current mileage, the
question about our decision, Mazda
approximate date and mileage at
believes in providing a fast, fair and
the time any problem(s) were first
free method such as the BBB AUTO
brought to the attention of Mazda
LINE to ensure Mazda delivers on our
or one of our dealers, and a
commitment to do the right thing for
statement of the relief you are
our customers!
seeking.
5.
BBB AUTO LINE staff may try to
California Customers
help resolve your dispute through
1.
Mazda North American Operations
mediation. If mediation is not
participates in a mediation/
successful, or if you do not wish to
arbitration program administered
participate in mediation, claims
by BBB AUTO LINE, a Division of
within the program's jurisdiction
BBB National Programs, Inc. [1676
may be presented to an arbitrator
International Drive, Suite 550
at an informal hearing. The
McLean, Virginia 22102] through
arbitrator's decision should
local Better Business Bureaus. BBB
ordinarily be issued within 40 days
AUTO LINE and Mazda have been
from the time your complaint is
certified by the Arbitration
filed; there may be a delay of 7
Certification Program of the
days if you did not first contact
California Department of
Mazda about your problem, or a
Consumer Affairs.
delay of up to 30 days if the
2.
If you have a problem arising under
arbitrator requests an inspection/
a Mazda written warranty, we
report by an impartial technical
encourage you to bring it to our
expert or further investigation and
attention. If we are unable to
report by BBB AUTO LINE.
resolve it, you may file a claim with
6.
You are required to use BBB AUTO
BBB AUTO LINE. Claims must be
LINE before asserting in court any
filed with BBB AUTO LINE within six
rights or remedies conferred by
(6) months after the expiration of
California Civil Code Section
the warranty.
1793.22. You are also required to
use BBB AUTO LINE before
exercising rights or seeking
8-4
Customer Information and Reporting Safety Defects
Customer Assistance
remedies created by Title I of the
AND the buyer has notified
Magnuson-Moss Warranty Act, 15
Mazda of the need for the repair
U.S.C. sec. 2301 et seq. If you
of the nonconformity; OR
choose to seek redress by pursuing
The vehicle is out of service by
rights and remedies not created by
reason of repair of
California Civil Code Section
nonconformities by Mazda or its
1793.22 or Title I of the
agents for a cumulative total of
Magnuson-Moss Warranty Act,
more than 30 calendar days after
resort to BBB AUTO LINE is not
delivery of the vehicle to the
required by those statutes.
buyer.
7.
California Civil Code Section
1793.2 (d) requires that, if Mazda
NOTICE TO Mazda AS REQUIRED
or its representative is unable to
ABOVE SHALL BE SENT TO THE
repair a new motor vehicle to
FOLLOWING ADDRESS:
conform to the vehicle's applicable
Mazda North American Operations
express warranty after a reasonable
200 Spectrum Center Drive Suite
number of attempts, Mazda may be
100
required to replace or repurchase
Irvine, California 92618
the vehicle. California Civil Code
ATTN: Customer Mediation
Section 1793.22 (b) creates a
presumption that Mazda has had a
8.
The following remedies may be
reasonable number of attempts to
sought in BBB AUTO LINE: repairs,
conform the vehicle to its
reimbursement for money paid to
applicable express warranties if,
repair a vehicle or other expenses
within 18 months from delivery to
incurred as result of a vehicle
the buyer or 18,000 miles on the
nonconformity, repurchase or
vehicle's odometer, whichever
replacement of your vehicle, and
occurs first, one or more of the
compensation for damages and
following occurs:
remedies available under Mazda's
The same nonconformity [a
written warranty or applicable law.
failure to conform to the written
9.
The following remedies may not be
warranty that substantially impairs
sought in BBB AUTO LINE: punitive
the use, value or safety of the
or multiple damages, attorneys'
vehicle] results in a condition that
fees, or consequential damages
is likely to cause death or serious
other than as provided in California
bodily injury if the vehicle is
Civil Code Section 1794 (a) and
driven AND the nonconformity
(b).
has been subject to repair two or
10.You may reject the decision issued
more times by Mazda or its
by a BBB AUTO LINE arbitrator. If
agents AND the buyer or lessee
you reject the decision, you will be
has directly notified Mazda of the
free to pursue further legal action.
need for the repair of the
The arbitrator's decision and any
nonconformity; OR
findings will be admissible in a
The same nonconformity has
court action.
been subject to repair 4 or more
11.If you accept the arbitrator's
times by Mazda or its agents
decision, Mazda will be bound by
8-5
Customer Information and Reporting Safety Defects
Customer Assistance
the decision, and will comply with
Customer Assistance
the decision within a reasonable
time not to exceed 30 days after we
(Canada)
receive notice of your acceptance
of the decision.
Satisfaction Review Process
12.Please call BBB AUTO LINE at
Your complete and permanent
1-800-955-5100 for further details
satisfaction is of primary concern to
about the program.
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
STEP 2: Contact the Mazda
Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
8-9).
8-6
Customer Information and Reporting Safety Defects
Customer Assistance
STEP 3: Contact the Mazda
Mediation/Arbitration Program
Customer Relations Department
Occasionally a customer concern
If still not substantially satisfied,
cannot be resolved through Mazda's
contact the Customer Relations
Customer Satisfaction Program. If after
Department, Mazda Canada Inc., 55
exhausting the procedures in this
Vogell Road, Richmond Hill, Ontario,
manual your concern is still not
L4B 3K5 Canada TEL: 1 (800)
resolved, you have another option.
263-4680.
Provide the Department with the
Mazda Canada Inc. participates in an
following information:
arbitration program administered by
the Canadian Motor Vehicle
1. Your name, address and telephone
Arbitration Plan (CAMVAP). CAMVAP
number
will advise you about how your
2. Year and model of vehicle
concern may be reviewed and resolved
3. Vehicle Identification Number
by an independent third party through
(VIN). Refer to the Vehicle
binding arbitration.
Identification Number on page
9-2 for the location of the VIN.
Your complete satisfaction is the goal
4. Purchase date
of Mazda Canada Inc. and our dealers.
5. Present odometer reading
Mazda's participation in CAMVAP
6. Your dealer's name and location
makes a valuable contribution to our
7. The nature of your problem and/or
achieving that goal. There is no charge
cause of dissatisfaction
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
The Department, in cooperation with
binding on both you and Mazda
the local Mazda Service
Canada Inc.
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.
Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
8-7
Customer Information and Reporting Safety Defects
Customer Assistance
Canadian Motor Vehicle
CAMVAP is fully implemented in all
Arbitration Plan (CAMVAP)
provinces and territories.
Consumers wishing to obtain further
If a specific item of concern arises,
information about the Program should
where a solution cannot be reached
contact the Provincial Administrator at
between an owner, Mazda, and/or
1 (800) 207-0685, or by contacting
one of its dealers (that all parties
the Canadian Motor Vehicle
cannot agree upon), the owner may
Arbitration Plan Office at:
wish to use the services offered by the
Canadian Motor Vehicle Arbitration
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
Plan
235 Yorkland Boulevard, suite 300
CAMVAP uses the services of Provincial
North York, Ontario
Administrators to assist consumers in
M2J 4Y8
scheduling and preparing for their
arbitration hearings. However, before
Provincial Administrators may be
you can proceed with CAMVAP you
reached locally:
must follow your Mazda dispute
resolution process as outlined
Province/Territory
CAMVAP Number
previously.
British Columbia & Yu-
1 (800) 207-0685
kon Territories
Alberta & Northwest
1 (800) 207-0685
Territories
Saskatchewan
1 (800) 207-0685
Manitoba
1 (800) 207-0685
Ontario
1 (800) 207-0685
Atlantic Canada
1 (800) 207-0685
Quebec
1 (800) 207-0685
8-8
Customer Information and Reporting Safety Defects
Customer Assistance
Regional Offices
Customer Assistance
REGIONAL OFFICES
COVERING AREAS
(Puerto Rico)
MAZDA CANADA
INC.
Customer Assistance
WESTERN REGION
ALBERTA,
Your complete and permanent
5011 275 STREET
BRITISH COLUMBIA,
satisfaction is our business. That is why
LANGLEY, BRITISH
MANITOBA,
all Authorized Mazda Dealers have the
COLUMBIA
SASKATCHEWAN,
knowledge and the tools to keep your
V4W 0A8
YUKON
Mazda vehicle in top condition.
(778) 369-2100
If you have any questions or
1 (800) 663-0908
recommendations for improvement
MAZDA CANADA
regarding the service of your Mazda
ONTARIO,
INC.
vehicle or servicing by Mazda Dealer
NEW BRUNSWICK,
CENTRAL REGION
personnel, we recommend that you
NOVA SCOTIA,
55 VOGELL ROAD,
take the following steps:
PRINCE EDWARD IS-
RICHMOND HILL,
LAND,
STEP 1
ONTARIO, L4B 3K5
NEWFOUNDLAND
1 (800) 263-4680
Discuss the matter with an Authorized
MAZDA CANADA
Mazda Dealer. This is the quickest and
INC.
best way to address the issue. If your
QUEBEC REGION
concern has not been resolved by the
6111 ROUTE TRANS-
CUSTOMER RELATIONS, SALES,
CANADIENNE
QUEBEC
SERVICE, or PARTS MANAGER, then
POINTE CLAIRE, QUE-
please contact the GENERAL
BEC
MANAGER of the dealership or the
H9R 5A5
OWNER.
(514) 694-6390
8-9
Customer Information and Reporting Safety Defects
Customer Assistance
STEP 2
Customer Assistance
If, after following STEP 1, you feel the
(Mexico)
need for further assistance, please
contact your area's Mazda
Customer Assistance
representative.
Your complete and permanent
Refer to PUERTO RICO/U.S. Virgin
satisfaction is our business. We are
Island on page 8-12.
here to serve you. All Authorized
Mazda Dealers have the knowledge
Please help us by providing the
and the tools to keep your Mazda
following information:
vehicle in top condition.
If you have any questions or
1. Your name, address, and telephone
number
recommendations for improvement
regarding the service of your Mazda
2. Year and model of vehicle
3. Vehicle Identification Number (17
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
digits, noted on your registration or
title or located on the upper
take the following steps:
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
8-10
Customer Information and Reporting Safety Defects
Customer Assistance
Contact Your Mazda Dealer
Tel: Customer Assistance
01 800 01 MAZDA(62932).
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
In order to serve you efficiently and
best way to address the issue.
effectively, please help us by providing
If your concern has not been
the following information:
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
1.
Your name, address, and telephone
PARTS MANAGER, then please
number
contact the GENERAL MANAGER of
2.
Year and model of vehicle
the dealership or the OWNER.
3.
Vehicle Identification Number (17
If it becomes necessary to have the
digits, noted on your registration or
components or wiring system for the
title or located on the upper
supplementary restraint system
driver's side corner of the dash)
modified to accommodate a person
4.
Purchase date and current mileage
with certain medical condition in
5.
Your dealer's name and location
accordance with a certified physician
6.
Your question(s)
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any
modifications to this system.
Log on: at
Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.
E-mail: click on “Contactanos” at the
top of the page at
By phone at: 01 800 01 MAZDA
(62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
8-11
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
SAIPAN
Importer/Distributor
Pacific International Marianas, Inc.
U.S.A.
(d.b.a. Midway Motors)
Mazda North American Operations
P.O. Box 887 Saipan, MP 96950
200 Spectrum Center Drive Suite 100
TEL: (670) 234-7524
Irvine, California 92618
P.O. Box 19734
Triple J Saipan, Inc.
Irvine, CA 92623-9734 U.S.A.
(d.b.a. Triple J Motors)
TEL: 1 (800) 222-5500 (in U.S.A.)
P.O. Box 500487 Saipan, MP
(949) 727-1990 (outside U.S.A.)
96950-0487
TEL: (670) 234-7133/3051
CANADA
AMERICAN SAMOA
Mazda Canada Inc.
Polynesia Motors, Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
TEL: (684) 699-9347
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto
Rico 00919-1850
TEL: (787) 641-1777
MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam
96931
TEL: (671) 649-6555
8-12
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (U.S.A.)
Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation
(Your Mazda Importer/Distributor).
If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer, or Mazda Motor Corporation (Your Mazda Importer/
Distributor).
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write
to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590.
You can also obtain other information about motor vehicle safety from http://
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
in this manual.
Refer to CANADA on page 8-12.
Refer to PUERTO RICO/U.S. Virgin Island on page 8-12.
Refer to MEXICO on page 8-12.
Refer to GUAM on page 8-12.
Refer to SAIPAN on page 8-12.
Refer to AMERICAN SAMOA on page 8-12.
8-13
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
Reporting Safety Defects
Canadian customers who wish to report a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to the Road Safety website at:
8-14
Customer Information and Reporting Safety Defects
Warranty
Warranties for Your
Outside the United
Mazda
States/Canada
Warranties for Your Mazda
Outside the United States/Canada
New Vehicle Limited Warranty
Government regulations in the United
Powertrain Limited Warranty
States/Canada require that
Safety Restraint System Limited
automobiles meet specific emission
Warranty
regulations and safety standards.
Anti-perforation Limited Warranty
Therefore, vehicles built for use in the
Federal Emission Control Warranty/
United States/Canada may differ from
California Emission Control Warranty
those sold in other countries.
Emission Defect Warranty
The differences may make it difficult or
Emission Performance Warranty
even impossible for your vehicle to
Emission Control Warranty
receive satisfactory servicing in other
Replacement Parts and Accessories
countries. We strongly recommend
Limited Warranty
that you NOT take your Mazda outside
Tire Warranty
the United States/Canada.
NOTE
United States
Warranty information varies depending
However, in the event that you are
on the country. Refer to the Warranty
moving to Canada permanently,
Booklet for detailed warranty
Mazda vehicles built for use in the
information.
United States could be eligible for
exportation to Canada with specific
vehicle modifications to comply with
the Canadian Motor Vehicle Safety
Standards (CMVSS).
Canada
However, in the event that you are
moving to the United States
permanently, Mazda vehicles built for
use in Canada could be eligible for
exportation to the United States with
specific vehicle modifications to
comply with the United States Federal
Motor Vehicle Safety Standards
(FMVSS).
8-15
Customer Information and Reporting Safety Defects
Warranty
NOTE
Registering Your Vehicle
The above is applicable for a
permanent import/export situation
in A Foreign Country
and not related to travelers on
(Except United States and
vacation.
Canada)
You may have the following problems
if you do take your vehicle outside of
Registering Your Vehicle in A
the United States/Canada:
Foreign Country
Recommended fuel may be
Registering your vehicle in a foreign
unavailable. Any kind of leaded fuel
country may be problematic
or low-octane fuel will affect vehicle
depending on whether it meets the
performance and damage the
specific emission and safety standards
emission controls and engine.
of the country in which the vehicle will
Proper repair facilities, tools, testing
be driven. Consequently, your vehicle
equipment, and replacement parts
may require modifications at personal
may not be available.
expense in order to meet the
Please refer to your Manufacturer's
regulations.
Warranty Booklet for more
In addition, you should be aware of
information.
the following issues:
Satisfactory vehicle servicing may be
difficult or impossible in another
country.
The fuel specified for your vehicle may
be unavailable.
Parts, servicing techniques, and tools
necessary to maintain and repair your
vehicle may be unavailable.
There might not be an Authorized
Mazda Dealer in the country you plan
to take your vehicle.
The Mazda warranty is valid only in
certain countries.
8-16
Customer Information and Reporting Safety Defects
Warranty
Be very careful in choosing and
Add-On Non-Genuine
installing add-on electrical
Parts and Accessories
equipment, such as mobile
telephones, two-way radios, stereo
Add-On Non-Genuine Parts and
systems, and car alarm systems:
Accessories
Incorrectly choosing or installing
improper add-on equipment or
Non-genuine parts and accessories for
choosing an improper installer is
Mazda vehicles can be found in stores.
dangerous. Essential systems could be
These may fit your vehicle, but they are
damaged, causing engine stalling,
not approved by Mazda for use with
air-bag (SRS) activation,
Mazda vehicles. When you install
ABS/TCS/DSC inactivation, or a fire in
non-genuine parts or accessories, they
the vehicle.
could affect your vehicle's
performance or safety systems; the
Mazda assumes no responsibility for
Mazda warranty doesn't cover this.
death, injury, or expenses that may
Before you install any non-genuine
result from the installation of add-on
parts or accessories, consult an
non-genuine parts or accessories.
Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda
Dealer before you install non-genuine
parts or accessories:
Improperly designed parts or
accessories could seriously affect your
vehicle's performance or safety
systems. This could cause you to have
an accident or increase your chances of
injuries in an accident.
8-17
Customer Information and Reporting Safety Defects
Cell Phones
Cell Phones Warning
Cell Phones Warning
WARNING
Please comply with the legal
regulations concerning the use of
communication equipment in vehicles
in your country:
Use of any electrical devices such as
cell phones, computers, portable
radios, vehicle navigation or other
devices by the driver while the vehicle
is moving is dangerous. Dialing a
number on a cell phone while driving
also ties-up the driver's hands. Use of
these devices will cause the driver to
be distracted and could lead to a
serious accident. If a passenger is
unable to use the device, pull off the
right-of-way to a safe area before use.
If use of a cell phone is necessary
despite this warning, use a hands-free
system to at least leave the hands free
to drive the vehicle. Never use a cell
phone or other electrical devices while
the vehicle is moving and, instead,
concentrate on the full-time job of
driving.
8-18
Customer Information and Reporting Safety Defects
Event Data Recorder
NOTE:
Event Data Recorder
EDR data are recorded by your vehicle
(U.S.A. and Canada)
only if a non-trivial crash or near
crash-like situation occurs; no data are
Event Data Recorder
recorded by the EDR under normal
driving conditions and no personal
This vehicle is equipped with an event
data (e.g., name, gender, age, and
data recorder (EDR). The main
crash location) are recorded. However,
purpose of an EDR is to record, in
other parties, such as law
certain crash or near crash-like
enforcement, could combine the EDR
situations, such as an air bag
data with the type of personally
deployment or hitting a road obstacle,
identifying data routinely acquired
data that will assist in understanding
during a crash investigation.
how a vehicle’s systems performed.
To read data recorded by an EDR,
The EDR is designed to record data
special equipment is required, and
related to vehicle dynamics and safety
access to the vehicle or the EDR is
systems for a short period of time,
needed. In addition to the vehicle
typically 30 seconds or less. The EDR in
manufacturer, other parties, such as
this vehicle is designed to record such
law enforcement, that have the special
data as:
equipment, can read the information if
How various systems in your vehicle
they have access to the vehicle or the
were operating;
EDR.
Whether or not the driver and
passenger safety belts were buckled/
Mazda will not disclose any of the data
fastened;
recorded in an EDR to a third party
How far (if at all) the driver was
unless:
depressing the accelerator and/or
A written agreement from the vehicle
brake pedal; and,
owner or the lessee is obtained
How fast the vehicle was traveling.
Officially requested by the police or
These data can help provide a better
other law enforcement authorities
understanding of the circumstances in
Used as a defense for Mazda in a
which crashes and injuries occur.
lawsuit, claim, or arbitration
Ordered by a judge or court
However, if necessary Mazda will:
Use the data for research on Mazda
vehicle performance, including
safety.
Disclose the data or the summarized
data to a third party for research
purposes without disclosing vehicle
or owner identification information.
8-19
Customer Information and Reporting Safety Defects
Recording of Vehicle Data
Data handling
Recording of Vehicle
Mazda and its subcontracting parties
Data
may obtain and use the recorded data
for vehicle malfunction diagnosis,
Recording of Vehicle Data
research and development, and quality
This vehicle is equipped with a
improvement.
computer which records the following
Mazda will not disclose or provide any
main vehicle data related to vehicle
of the obtained data to a third party
controls, operation, and other driving
unless:
conditions.
An agreement from the vehicle
owner (agreements from lessor and
Recorded data
lessee for leased vehicle) is obtained
Officially requested by the police or
Vehicle conditions such as engine
other law enforcement authorities
speed and vehicle speed
For statistical processing by a
Driving operation conditions such as
research institution after processing
accelerator and brake pedals, and
the data so that identification of the
information related to the
owner or the vehicle is impossible
environmental circumstances while
the vehicle is driven
Malfunction diagnosis information
from each on-vehicle computer
Information related to controls of
other on-vehicle computers
NOTE
The recorded data may vary depending
on the vehicle grade and optional
equipment. Voice and images are not
recorded.
8-20
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
Uniform Tire Quality
WARNING
Grading System (UTQGS)
The traction grade assigned to this tire
is based on braking (straight ahead)
Uniform Tire Quality Grading
traction tests and does not include
System (UTQGS)
acceleration cornering (turning),
hydroplaning, or peak traction
This information relates to the tire
characteristics.
grading system developed by the U.S.
National Highway Traffic Safety
Temperature-A, B, C
Administration for grading tires by
tread wear, traction, and temperature
The temperature grades A (the
performance.
highest), B, and C, represent the tire's
resistance to the generation of heat
Tread Wear
and its ability to dissipate heat when
tested under controlled conditions on
The tread wear grade is a comparative
a specified indoor laboratory test
rating based on the wear rate of the
wheel.
tire when tested under controlled
Sustained high temperature can cause
conditions on a specified government
the material of the tire to degenerate
test course.
and reduce tire life, and excessive
For example, a tire graded 150 would
temperatures can lead to sudden tire
wear one-and-a-half times as well on
failure.
the government course as a tire graded
100.
Grade C corresponds to a level of
performance which all passenger
The relative performance of tires
vehicle tires must meet under the
depends upon the actual conditions of
Federal Motor Vehicle Safety Standard
their use, however, and may depart
No. 109. Grades B and A represent
significantly from the norm because of
higher levels of performance on the
variations in driving habits, service
laboratory test wheel than the
practices and differences in road
minimum required by law.
characteristics and climate.
Traction-AA, A, B, C
The traction grades, from highest to
lowest, are AA, A, B, and C. These
grades represent the tire's ability to
stop on wet pavement as measured
under controlled conditions on
specified government test surfaces of
asphalt and concrete. A tire marked C
may have poor traction performance.
8-21
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
UNIFORM TIRE QUALITY
WARNING
GRADING
Keep your vehicle's tires properly
Quality grades can be found where
inflated and not overloaded:
applicable on the tire sidewall
Driving with improperly inflated or
between tread shoulder and maximum
overloaded tires is dangerous.
section width.
Excessive speed, underinflation, or
For example:
excessive loading, either separately or
TREADWEAR 200 TRACTION AA
in combination, can cause heat
TEMPERATURE A
buildup and possible tire failure. The
UTQGS MARK (example)
temperature grade for this tire is
established for a tire that is properly
inflated and not overloaded.
These grades will be added to the
sidewalls of passenger vehicle tires
over the next several years according to
a schedule established by the NHTSA
and the tire manufacturers.
The grade of tires available as standard
or optional equipment on Mazda
vehicles may vary with respect to
grade.
ALL PASSENGER VEHICLE TIRES MUST
CONFORM TO THESE GRADES AND
TO ALL OTHER FEDERAL TIRE-SAFETY
REQUIREMENTS.
8-22
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
14.Max. permissible inflation pressure
Tire Labeling
P215/65R15 95H is an example of a
Tire Labeling
tire size and load index rating. Here is
Federal law requires tire manufacturers
an explanation of the various
to place standardized information on
components of that tire size and load
the sidewall of all tires. This
index rating. Note that the tire size and
information identifies and describes
load index rating may be different from
the fundamental characteristics of the
the example.
tire and also provides a tire
P
identification number for safety
standard certification and in case of a
Indicates a tire that may be installed on
recall.
cars, SUVs, minivans and light trucks as
designated by the Tire and Rim
Information on Passenger Vehicle
Association (T&RA).
Tires
NOTE
Please refer to the sample below.
If your tire size does not begin with a
letter this may mean it is designated by
either ETRTO (European Tire and Rim
Technical Organization) or JATMA
(Japan Tire Manufacturing
Association).
215
“215” is the nominal width of the tire
in millimeters. This three-digit number
gives the width in millimeters of the
tire from sidewall edge to sidewall
edge. In general, the larger the
1. SAFETY WARNING
number, the wider the tire.
2. Passenger car tire
3. Nominal width of tire in millimeters
65
4. Ratio of height to width (aspect
“65” is the aspect ratio. This two-digit
ratio)
number indicates the tire's ratio of
5. Radial
height to width.
6. Run-flat tire
7. Rim diameter code
R
8. TIN: U.S. DOT tire identification
“R” is the tire construction symbol. R
number
indicates “Radial ply construction”.
9. Load index & speed symbol
10.Severe snow conditions
15
11.Tire ply composition and materials
“15” is the wheel rim diameter in
used
inches.
12.Max. load rating
13.Tread wear, traction and
temperature grades
8-23
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
95
U.S. DOT Tire Identification Number
(TIN)
“95” is the Load Index. This two-or
three-digit number indicates how
This begins with the letters “DOT”
much weight each tire can support.
which indicates the tire meets all
federal standards. The next two
H
numbers or letters are the plant code
“H” is the speed rating. The speed
where it was manufactured, and the
rating denotes the maximum speed for
last four numbers represent the week
which the use of the tire is rated.
and year the tire was manufactured.
For example, the numbers 457 means
Letter Rating
Speed Rating
the 45st week of 1997. After 2000 the
Q
99 mph
numbers go to four digits. For
example, the number 2102 means the
R
106 mph
21th week of 2002. The other
S
112 mph
numbers are marketing codes used at
T
118 mph
the manufacturer's discretion. This
information is used to contact
U
124 mph
consumers if a tire defect requires a
H
130 mph
recall.
V
149 mph
Tire Ply Composition and Materials
W
168* mph
Used
Y
186* mph
The number of plies indicates the
number of layers of rubber-coated
* For tires with a maximum speed capability over
fabric in the tire. In general, the greater
149 mph, tire manufacturers sometimes use the
the number of plies, the more weight a
letters ZR. For tires with a maximum speed
tire can support. Tire manufacturers
capability over 186 mph, tire manufacturers
also must indicate the tire materials,
always use the letters ZR.
which include steel, nylon, polyester,
M+S or M/S: Mud and Snow
and other.
AT: All Terrain.
Maximum Load Rating
AS: All Season. The “M+S” or “M/S”
This number indicates the maximum
indicates that the tire has some
load in kilograms and pounds that can
functional use in mud and snow.
be carried by the tire.
Maximum Permissible Inflation
Pressure
This number is the greatest amount of
air pressure that should ever be put in
the tire under normal driving
conditions.
8-24
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
Tread Wear, Traction and Temperature
SAFETY WARNING
Grades
The following safety warning appears
Tread wear: The tread wear grade is a
on the tire's sidewall.
comparative rating based on the wear
SERIOUS INJURY MAY RESULT FROM:
rate of the tire when tested under
EXPLOSION OF TIRE/RIM ASSEMBLY
controlled conditions on a specified
DUE TO IMPROPER
government test course. For example,
MOUNTING-MATCH TIRE
a tire graded 150 would wear one and
DIAMETER TO RIM DIAMETER;
one-half (1 1/2) times as well on the
NEVER EXCEED 40 psi (275 kPa) TO
government course as a tire graded
SEAT BEADS-ONLY SPECIALLY
100.
TRAINED PERSONS SHOULD
Traction: The traction grades, from
MOUNT TIRES.
highest to lowest are AA, A, B, and C.
TIRE FAILURE DUE TO
The grades represent the tire's ability
UNDER-INFLATION/
to stop on wet pavement as measured
OVERLOADING/DAMAGE-FOLLOW
under controlled conditions on
OWNER'S MANUAL AND PLACARD
specified government test surfaces of
IN VEHICLE-FREQUENTLY CHECK
asphalt and concrete. A tire marked C
INFLATION PRESSURE AND INSPECT
may have poor traction performance.
FOR DAMAGE.
Temperature: The temperature grades
are A (the highest), B and C,
Information on Temporary Tires
representing the tire's resistance to the
Please refer to the sample below.
generation of heat and its ability to
dissipate heat when tested under
controlled conditions on a specified
indoor laboratory test wheel.
Snow Tires
In some heavy snow areas, local
governments may require true snow
tires, those with very deeply cut tread.
These tires should only be used in pairs
or placed on all four wheels. Make
sure you purchase snow tires that are
the same size and construction type as
1. Temporary tires
the other tires on your vehicle.
2. Nominal width of tire in millimeters
3. Ratio of height to width (aspect
ratio)
4. Diagonal
5. Rim diameter code
6. Load index & speed symbol
8-25

 

 

 

 

 

 

 

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