Ford Expedition (2024 year). Manual in english - page 15

 

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Ford Expedition (2024 year). Manual in english - page 15

 

 

CONNECTING THE VEHICLE TO
A WI-FI NETWORK - VEHICLES
WITH: 12 INCH SCREEN

1.

E280315

 Press the button on the

touchscreen.

2. Press 

Connectivity

.

3. Press 

Wi-Fi

.

4. Switch 

Wi-Fi

 on.

5. Press 

View Available Networks

.

6. Select an available Wi-Fi network.

Note:

Enter the network password to

connect to a secure network.

CONNECTING THE VEHICLE TO
A WI-FI NETWORK - VEHICLES
WITH: 15 INCH SCREEN

1.

From the settings menu, press
Connectivity.  See 

Center Display

(page 499).

2. Press Wi-Fi.

3. Switch Wi-Fi on.

4. Press View Available Networks.

5. Select an available Wi-Fi network.

Note:

Enter the network password to

connect to a secure network.

CONNECTED VEHICLE
SETTINGS

You can adjust several settings on the
touchscreen under the connected vehicle
features menu, such as:

Vehicle connectivity.

Share vehicle data.

Share vehicle location.

Share driving data.

Note:

Depending on your vehicle, different

options may be available.

Note:

Editing connectivity settings could

result in some features not operating
correctly or at all. When you edit
connectivity settings, pop-up messages may
appear to notify you that services will not
work without that setting. If you switch a
feature on, pop-up messages could appear
informing you of the settings that will be
turned on.

E366956

Press the button next to a menu
option for more information.

CONNECTED VEHICLE –
TROUBLESHOOTING

CONNECTED VEHICLE –
FREQUENTLY ASKED QUESTIONS

Why can I not confirm the
connection of my FordPass
account to the modem?

The modem is not enabled. Switch
vehicle connectivity on.

The network signal is weak. Move your
vehicle closer to a place where the
network signal is not obstructed.

474

Connected Vehicle

Why can I not connect to a Wi-Fi
network?

You entered the wrong network
password. Enter the correct password.

The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to
a place where the network signal is not
obstructed.

There are multiple access points in
range with the same network name.
Choose a unique name for your
network. Do not use the default name
unless it contains a unique identifier,
for example as part of the MAC
address.

Why does the Wi-Fi connection
disconnect after successful
connection?

The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to
a place where the network signal is not
obstructed.

What can I do if I am close to a Wi-
Fi router but the network signal
strength is weak?

If your vehicle has a heated windshield,
position your vehicle so that the
windshield is not facing the Wi-Fi
router.

If your vehicle has metallic tinting on
the windows but not on the windshield,
position your vehicle so that the
windshield is facing the Wi-Fi router or
open the windows that are facing the
router.

If your vehicle has metallic tinting on
the windows and the windshield, open
the windows that are facing the router.

If your vehicle is in a garage and you
have the garage door closed, open the
garage door as it could block the signal.

Why can I not see a network I
expect to see in the list of available
networks?

The network is hidden. Make the
network visible and try again, or
manually add a network in the Wi-Fi
settings menu.

Some network security types are not
supported, for example WEP.

Why do software downloads take
too long?

The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to
a place where the network signal is not
obstructed.

Wi-Fi network is in high demand or has
a slow Internet connection. Use a more
reliable Wi-Fi network.

Why does the software not update
when the system seems to connect

to a Wi-Fi network and the signal
strength is excellent?

No software update is available at this
time.

Select automatic updates option in the
settings menu to enable automatic
software update or contact an
authorized dealer.

There could be a connection problem.
Test the network using another device.

475

Connected Vehicle

CREATING A VEHICLE WI-FI
HOTSPOT - VEHICLES WITH:
12 INCH SCREEN

You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.

E280315

Select the settings option on the
feature bar.

1.

Press 

Vehicle Hotspot

.

Note:

The vehicle hotspot default setting

is on.

2. Press 

Settings

.

3. Press 

Edit

.

4. Press 

Hotspot visibility

.

Note:

The hotspot visibility default setting

is on.

Finding the Wi-Fi Hotspot Name
and Password

E280315

Select the settings option on the
feature bar.

1.

Press 

Vehicle Hotspot

.

2. Press 

Settings

.

Note:

The network name is the hotspot

name.

3. Press 

View Password

.

Connecting a Device to the Wi-Fi
Hotspot

1.

On your device, switch Wi-Fi on and
select the hotspot from the list of
available Wi-Fi networks.

2. When prompted, enter the password.

Purchasing a Data Plan

1.

Connect a device to the hotspot.

Note:

The vehicle network carrier’s portal

opens on your device.

2. If the portal does not open on your

device, open a website and it redirects
to the vehicle network carrier’s portal.

Note:

Secure websites do not redirect.

3. Follow the instructions on the carrier

portal to purchase a plan.

Note:

If you have an active plan, the system

does not redirect to the vehicle network
carrier’s portal when you connect a device.
Visit the vehicle network carrier’s website
to purchase more data.

Note:

If data usage information is available

in the vehicle hotspot menu, it is
approximate.

Note:

If you carry out a factory reset, the

system does not remove your vehicle from
your vehicle network carrier’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.

Note:

The vehicle network carrier provides

Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.

CREATING A VEHICLE WI-FI
HOTSPOT - VEHICLES WITH:
15 INCH SCREEN

You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.

1.

From the settings menu, press
Connectivity.  See 

Center Display

(page 499).

2. Press Vehicle Hotspot.

Note:

The vehicle hotspot default setting

is on.

3. Press Settings under the Vehicle

Hotspot menu.

4. Press Edit.

5. Switch the Wi-Fi Visibility option on or

off.

476

Vehicle Wi-Fi Hotspot

Note:

The Wi-Fi visibility default setting is

on.

Finding the Wi-Fi Hotspot Name
and Password

1.

From the settings menu, press
Connectivity.  See 

Center Display

(page 499).

2. Press Vehicle Hotspot.

3. Press Settings under the Vehicle

Hotspot menu.

Note:

The network name is the hotspot

name.

4. Switch the Show Password option on

or off.

Connecting a Device to the Wi-Fi
Hotspot

1.

On your device, switch Wi-Fi on and
select the hotspot from the list of
available Wi-Fi networks.

2. When prompted, enter the password.

Purchasing a Data Plan

1.

Connect a device to the hotspot.

Note:

The vehicle network carrier’s portal

opens on your device.

2. If the portal does not open on your

device, open a website and it redirects
to the vehicle network carrier’s portal.

Note:

Secure websites do not redirect.

3. Follow the instructions on the carrier

portal to purchase a plan.

Note:

If you have an active plan, the system

does not redirect to the vehicle network
carrier’s portal when you connect a device.
Visit the vehicle network carrier’s website
to purchase more data.

Note:

If data usage information is available

in the vehicle hotspot menu, it is
approximate.

Note:

If you carry out a factory reset, the

system does not remove your vehicle from
your vehicle network carrier’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.

Note:

The vehicle network carrier provides

Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.

CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD - VEHICLES WITH:
12 INCH SCREEN

E280315

Select the settings option on the
feature bar.

1.

Press 

Vehicle Hotspot

.

2. Press 

Settings

.

3. Press 

Edit

.

4. Press 

Change Network Name

.

5. Enter your required network name.

6. Press 

Done

.

7.

Press 

Change Password

.

8. Enter your required password.

9. Press 

Done

.

Changing the Wi-Fi Hotspot
Frequency

Note:

The vehicle hotspot frequency band

is selectable depending upon your device
capabilities. You will not be able to connect
your device to the vehicle hotspot if it does
not support the selected frequency band.

E280315

Select the settings option on the
feature bar.

1.

Press 

Vehicle Hotspot

.

2. Press 

Settings

.

3. Press 

Edit

.

477

Vehicle Wi-Fi Hotspot

4. Select a frequency.

CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD

1.

From the settings menu, press
Connectivity.  See 

Center Display

(page 499).

2. Press Vehicle Hotspot.

3. Press Settings under the Vehicle

Hotspot menu.

4. Press Edit.

5. Press Change Network Name.

6. Enter your required network name.

7.

Press enter to save the network name.

8. Press Change Password.

9. Enter your required password.

10.

Press enter to save the password.

Changing the Wi-Fi Hotspot
Frequency

The vehicle hotspot frequency band is
selectable depending upon your device
capabilities. You cannot connect your
device to the vehicle hotspot if it does not
support the selected frequency band.

1.

From the settings menu, press
Connectivity.  See 

Center Display

(page 499).

2. Press Vehicle Hotspot.

3. Press Settings under the Vehicle

Hotspot menu.

4. Press Edit.

5. Select a frequency.

VEHICLE WI-FI HOTSPOT –
TROUBLESHOOTING

VEHICLE WI-FI HOTSPOT –
FREQUENTLY ASKED QUESTIONS

Why can I not see the Wi-Fi hotspot
name when I search for Wi-Fi
networks on my cell phone or other
device?

Make sure Wi-Fi hotspot visibility is on.

The system does not provide a Wi-Fi
hotspot at this time.

Check what frequency the hotspot is
transmitting in the vehicle hotspot
settings menu. If the frequency is 5 GHz
and your device cannot see the
network, change the frequency to 2.4
GHz.

478

Vehicle Wi-Fi Hotspot

AUDIO SYSTEM
PRECAUTIONS

WARNING: 

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

Listening to loud audio for long periods of
time could damage your hearing.

IDENTIFYING THE AUDIO UNIT

E308144

Depending on your vehicle options, the
controls may look different from what you
see here.

SWITCHING THE AUDIO UNIT
ON AND OFF

Press the button on the volume
control.

SELECTING THE AUDIO
SOURCE

Audio Unit

E308143

Press to open the media source
menu.

You can press this multiple times to
change the audio source or scroll through
the media sources.

Touchscreen

Press 

Sources

 on the touchscreen to open

the media source menu.

PLAYING OR PAUSING THE
AUDIO SOURCE

Audio Unit

Press the button to pause
playback. Press again to resume
playback.

Touchscreen

Press the button to pause
playback. Press again to resume
playback.

Note:

Not all sources can be paused.

479

Audio System - Vehicles With: 12 Inch Screen

ADJUSTING THE VOLUME

E248939

Turn to adjust the volume.

Some vehicles may be able to adjust the
volume using buttons on the steering
wheel.

SWITCHING SHUFFLE MODE
ON AND OFF

Press the button on the
touchscreen to switch shuffle
mode on or off.

Note:

Not all sources have shuffle mode.

SWITCHING REPEAT MODE ON
AND OFF

Press the button on the
touchscreen to switch repeat
mode on or off.

Note:

Not all sources have repeat mode.

SETTING A MEMORY PRESET

1.

Select a station or channel.

2. Press and hold a memory preset button

on the touchscreen.

Note:

The audio mutes briefly while the

system saves the preset and returns once it
is stored.

Note:

You can save presets from multiple

sources to the memory preset bar.

MUTING THE AUDIO

Press to mute the signal. Press
again to restore the signal.

ADJUSTING THE SOUND
SETTINGS

1.

 Press the settings icon on the

touchscreen.

2. Press 

Sound Settings

.

3. Select the desired menu point and

adjust the settings.

SETTING THE CLOCK AND
DATE

1.

Press 

Settings

 on the touchscreen.

2. Press 

Clock Settings

.

3. Set the time.

Note:

The 

AM

 and 

PM

 options are not

available if 

24-hour mode

 is on.

Switching Automatic Time
Updates On and Off

1.

Press 

Settings

 on the touchscreen.

2. Press 

Clock Settings

.

480

Audio System - Vehicles With: 12 Inch Screen

3. Switch 

Auto Time Update

 on or off.

FM RADIO

FM RADIO LIMITATIONS

The further you travel from a FM station,
the weaker the signal and the weaker the
reception.

Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with the
reception.

When you pass a ground-based broadcast
repeating tower, a stronger signal may
overtake a weaker one and result in the
audio system muting.

SELECTING AN FM RADIO
STATION

E270235

Turn to search through the radio frequency
band.

Using Direct Tune

1.

Press 

Direct Tune

 to open the number

pad.

2. Enter the station you prefer.

Note:

You can only enter a valid station for

the audio source you are currently listening
to.

Using Seek

Press either button. The system
stops at the first station it finds
in that direction.

Using the Station List

1.

Press 

Browse

.

2. Press a station.

SWITCHING THE DISPLAY ON
AND OFF

Audio Unit

E272035

Press the button.

Touchscreen

To switch the display off:

1.

Press 

Settings

 on the touchscreen.

2. Press 

Display Settings

.

3. Press 

Display Off

.

Note:

The display defaults to on each time

you switch your vehicle on.

To switch the display on, press anywhere
on the touchscreen.

DIGITAL RADIO

 (IF EQUIPPED)

WHAT IS DIGITAL RADIO

HD Radio™ technology is the digital
evolution of analog FM radio.

481

Audio System - Vehicles With: 12 Inch Screen

For additional information, visit

www.HDRadio.com

.

HD Radio Technology is manufactured
under license from iBiquity Digital
Corporation and foreign patents. HD Radio
and the HD and HD Radio logos are
proprietary trademarks of XPERI. The
vehicle manufacturer and XPERI are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.

HOW DOES DIGITAL RADIO WORK

Your system has a special receiver that
allows it to receive digital broadcasts in
addition to analog broadcasts.

HD1 signifies the main programming status
and is available in both analog and digital
broadcasts. Other multicast stations are
only available digitally and could contain
new or different content.

Note:

When the system first receives an

HD1 station, it plays the station in the analog
version until it verifies the station is an HD
Radio station. Then it shifts to the digital
version.

Note:

There is an audio mute delay when

switching to an HD2 or HD3 station because
the system has to reacquire and decode the
digital signal.

DIGITAL RADIO LIMITATIONS

If you are outside the reception area, the
system could not work.

If you are on the fringe of the reception
area, the station could mute due to weak
signal strength.

Note:

If you are listening to HD1, the system

changes back to the analog broadcast until
the digital broadcast is available again. If
you are listening to any other multicast
channels, the station mutes and stays
muted unless it is able to connect to the
digital signal again.

Depending on the station quality, you could
hear a slight sound change when the
station changes between analog and
digital audio.

You cannot access a saved HD station if
your vehicle is outside the station’s
reception area.

SWITCHING DIGITAL RADIO
RECEPTION ON AND OFF

1.

Press 

Settings

 on the touchscreen.

2. Press 

Radio Settings

.

3. Switch 

HD Radio

 on or off.

DIGITAL RADIO INDICATORS

HD Radio Indicator

The indicator appears when HD Radio is
on and you tune to a station broadcasting
HD Radio technology.

E142616

The color of the indicator changes to
indicate the system status.

Gray indicates the system is acquiring a
digital station.

Orange indicates digital audio is playing.

482

Audio System - Vehicles With: 12 Inch Screen

Multicast Indicator

The multicast indicator appears if the
current station is broadcasting multiple
digital broadcasts. The highlighted
numbers indicate additional digital
channels available.

Note:

For stations that have more than one

HD multicast, the HD indicator and radio
text appears as a button. Press the button
to cycle through all of the HD stations on
that specific frequency.

SATELLITE RADIO

 (IF EQUIPPED)

WHAT IS SATELLITE RADIO

Your factory-installed SiriusXM radio
system includes a limited subscription
term, which begins on the date of sale or
lease of your vehicle. See an authorized
dealer for availability.

For additional information about extended
subscription terms, visit 

www.SiriusXM.com

in the United States,

www.SiriusXM.ca

 in

Canada, or call SiriusXM at
1-888-539-7474.

Note:

SiriusXM reserves the unrestricted

right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Neither SiriusXM and its affiliates nor Ford
Motor Company and its affiliates will be
liable to you or any third party for any such
modification, suspension or termination.

SATELLITE RADIO LIMITATIONS

For optimal reception performance, keep
the antenna clear of snow and ice build-up
and keep luggage and other material as
far away from the antenna as possible.
Placing luggage over the antenna may
reduce performance. Factory-installed and
aftermarket vehicle structures including,
but not limited to, roof racks and soft top
roofs in a partially open position could
reduce reception performance.

Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with your
reception.

When you pass a ground-based
broadcast-repeating tower, a stronger
signal may overtake a weaker one and
could result in the audio system muting.
Your display could show an error message
to indicate the interference.

LOCATING THE SATELLITE RADIO
IDENTIFICATION NUMBER

1.

Select SiriusXM as the audio source.

2. Tune to channel 0.

SELECTING A CHANNEL

Manually Selecting a Channel

E328569

E328570

Press the button to find the
previous or next available radio
channel.

483

Audio System - Vehicles With: 12 Inch Screen

Linear Tuner

The linear tuner is displayed when
manually selecting a channel. You can
swipe left or right on the linear tuner
carousel to navigate through the channel
list. Tap on a channel title to listen to it.

Using Direct Tune

1.

Press the channel up or down button
to open the linear tuner screen.

2. Press 

Direct Tune

 to open the number

pad.

3. Enter the channel you prefer.

Using Browse

1.

Press 

Browse

.

2. Select a channel.

SATELLITE RADIO SETTINGS

Subscription

Your subscription status is displayed. You
can subscribe or manage your subscription
directly from the touchscreen.

SiriusXM Favorites

While you are listening to SiriusXM, you can
save favorites by:

Tapping the currently tuned channel
or show logo on the SiriusXM audio
screen.

Tuning to a channel or show you want
to save as a favorite. Navigate to the
SiriusXM Favorites screen and press
the Add Current button. The currently
tuned channel or show is saved as a
favorite.

Saving a radio preset. This saves the
currently tuned SiriusXM channel or
show as a favorite

Note:

Requires a trial or active subscription

to use.

Listening History

Listening history is a list of recently listened
to SiriusXM content. You can view, manage
and reset the listening history using the
controls on the touchscreen.

Note:

Requires a trial or active subscription

to use.

Help and Support

You can contact SiriusXM Customer Care
directly from the operating system and
view information required to manage your
SiriusXM account.

SETTING AN ALERT

Sets a notification for the current song,
artist, or sports team. The system alerts
you when it plays again on any channel.
Selecting this button allows you to enable
and edit alerts.

Note:

You can switch alerts on or off and

edit them in the satellite radio settings.

484

Audio System - Vehicles With: 12 Inch Screen

AUDIO SYSTEM – TROUBLESHOOTING

AUDIO SYSTEM – INFORMATION MESSAGES

Satellite Radio Troubleshooting

Recommended Action

Potential Effects

Error Message

Internet connectivity is

turned off.  See 

Connected

Vehicle

 (page 473).

Internet streaming and On

Demand shows are unavail-

able and some SiriusXM

features are disabled.

Connectivity Disabled

SYNC attempts to connect.

See 

Satellite Radio Limit-

ations

 (page 483). Switch to

a satellite connection for the
current channel if the option

is available.

Audio system may mute.

Switch to Satellite button

may be displayed on the

SiriusXM audio screen if the
channel is also available via

satellite.

No Internet

Antenna may be obstructed
or satellite reception is weak
in your location.  See 

Satel-

lite Radio Limitations

(page 483). Switch to an

internet connection for the

current channel if the option

is available.

Audio system may mute.

Switch to Internet button

may be displayed on the

SiriusXM audio screen if the
channel is also available via

streaming.

No Satellite Signal

Allow some time for the

audio to load or tune to a

different channel.

Audio system may mute

while the audio attempts to

load.

Slow Network Connection

A temporary update may be
in progress. Allow some time
before retrying to tune to the

channel. If the issue

continues, the channel may

no longer be available.

Audio system may mute.

Radio may tune to a

different channel.

Channel Unavailable

A temporary update may be
in progress. Allow some time

before retrying to play the

episode. If the issue

continues, the episode may

no longer be available.

Audio system may mute.

Radio may tune to a

different channel.

Episode Unavailable

485

Audio System - Vehicles With: 12 Inch Screen

Recommended Action

Potential Effects

Error Message

Allow some time and retry

the action.

Audio system may mute.

Radio may tune to a

different channel.

Something went wrong

Your subscription has

expired or you have not yet

subscribed for access to the

listed content. Navigate to

Subscription under the

Satellite Radio Settings

menu. If you have an active

subscription which includes
the listed channel or content

and you see this error, you

may need to refresh your

radio. To refresh your Siri-

usXM radio, visit www.siri-

usxm.com/refresh in the US,

or www.siriusxm.ca/refresh

in Canada.

You may need to provide

your SiriusXM Radio identific-

ation number.  See

Locating the Satellite

Radio Identification

Number

 (page 493).

Cannot listen to selected

content. Content may

appear grayed out and some

features may be disabled.

Subscribe to Listen

486

Audio System - Vehicles With: 12 Inch Screen

Recommended Action

Potential Effects

Error Message

Your subscription does not

include access to the listed

content. You may need to

upgrade your subscription.

Navigate to Subscription

under the Satellite Radio

Settings menu. If you have

an active subscription which

includes the listed channel

or content and you see this

error, you may need to

refresh your radio. To refresh

your SiriusXM radio, visit

www.siriusxm.com/refresh

in the US, or www.siri-

usxm.ca/refresh in Canada.

You may need to provide

your SiriusXM Radio identific-

ation number.  See

Locating the Satellite

Radio Identification

Number

 (page 493).

Cannot listen to selected

content. Content may

appear grayed out and some

features may be disabled.

Upgrade to Listen

Content is not available in

your location or SiriusXM is

unable to determine your

location. Tuning to a

different channel may

resolve the issue.

Audio may mute. Not avail-

able in your location or

Unable to determine your

location may be displayed.

Location Restricted Content

The Block Explicit Content

filter is turned on. Navigate

to Listener Settings under

the Satellite Radio Settings

menu to access the Block

Explicit Content filter.

Navigate to Listener

Settings.  See 

Satellite

Radio Settings

 (page 484).

Audio may mute. Radio may

tune to a different channel.

Channel Blocked

If issue persists, you may

need to visit an authorized

dealer for service.

Audio may mute. Access to

SiriusXM features may be

unavailable.

Antenna Problem or Hard-

ware Problem

487

Audio System - Vehicles With: 12 Inch Screen

Recommended Action

Potential Effects

Error Message

Allow SiriusXM some time

to complete updating.

Audio may mute.

SiriusXM Updating...

No action necessary. If

loading time is longer than

usual,  See 

Satellite Radio

Settings

 (page 484).

Audio may mute. Content

may be temporarily unavail-

able while loading.

Loading...

No action necessary. Allow

SiriusXM some time to finish

loading.

Audio may mute. Content

and controls may be

temporarily unavailable.

SiriusXM Loading...

488

Audio System - Vehicles With: 12 Inch Screen

AUDIO SYSTEM
PRECAUTIONS

WARNING: 

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

Listening to loud audio for long periods of
time could damage your hearing.

IDENTIFYING THE AUDIO UNIT

E346553

Note:

Depending on your vehicle options,

the controls may look different from what
you see here.

SWITCHING THE AUDIO UNIT
ON AND OFF

Press the button on the volume
control.

SELECTING THE AUDIO
SOURCE

E250655

Press 

Sources

 on the

touchscreen to open the media
source menu.

PLAYING OR PAUSING THE
AUDIO SOURCE

Audio Unit

Press the button to pause
playback. Press again to resume
playback.

Touchscreen

Press the button to pause
playback. Press again to resume
playback.

Note:

Not all sources can be paused.

ADJUSTING THE VOLUME

E248939

489

Audio System - Vehicles With: 15 Inch Screen

Turn to adjust the volume.

Some vehicles may be able to adjust the
volume using buttons on the steering
wheel.

SWITCHING SHUFFLE MODE
ON AND OFF

Press the button on the
touchscreen to switch shuffle
mode on or off.

Note:

Not all sources have shuffle mode.

SWITCHING REPEAT MODE ON
AND OFF

Press the button on the
touchscreen to switch repeat
mode on or off.

Note:

Not all sources have repeat mode.

SETTING A MEMORY PRESET

1.

Select a station or channel.

2. Press and hold a memory preset button

on the touchscreen.

Note:

The audio mutes briefly while the

system saves the preset and returns once it
is stored.

Note:

You can save presets from multiple

sources to the memory preset bar.

MUTING THE AUDIO

Press the button on the steering
wheel to mute the audio.

Press to mute the signal. Press
again to restore the signal.

ADJUSTING THE SOUND
SETTINGS

To access the sound settings menu:

1.

From the settings menu, press Sound.
See 

Center Display

 (page 499).

From the menu, you can adjust the
following:

Balance and fade.

Tone settings.

Speed compensated volume.

Volume settings.

Sound mode/Occupancy mode

Note:

Depending on your vehicle options,

not all settings are available.

SETTING THE CLOCK AND
DATE

1.

From the settings menu, press General.
See 

Center Display

 (page 499).

2. Press Clock.

3. Set the time.

Note:

The AM and PM options are not

available if 24-hour mode is on.

Switching Automatic Time
Updates On and Off

1.

From the settings menu, press General.
See 

Center Display

 (page 499).

2. Press Clock.

3. Switch Automatic time zone update

on or off.

490

Audio System - Vehicles With: 15 Inch Screen

FM RADIO

FM RADIO LIMITATIONS

The further you travel from a FM station,
the weaker the signal and the weaker the
reception.

Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with the
reception.

When you pass a ground-based broadcast
repeating tower, a stronger signal may
overtake a weaker one and result in the
audio system muting.

SELECTING AN FM RADIO
STATION

E270235

Turn to search through the radio frequency
band.

Using Direct Tune

1.

Press 

Direct Tune

 to open the number

pad.

2. Enter the station you prefer.

Note:

You can only enter a valid station for

the audio source you are currently listening
to.

Using Seek

Press either button. The system
stops at the first station it finds
in that direction.

Using the Station List

1.

Press 

Browse

.

2. Press a station.

SWITCHING THE DISPLAY ON
AND OFF

Audio Unit

E272035

Press the button.

Touchscreen

To switch the display off:

1.

Press 

Settings

 on the touchscreen.

2. Press 

Display Settings

.

3. Press 

Display Off

.

Note:

The display defaults to on each time

you switch your vehicle on.

To switch the display on, press anywhere
on the touchscreen.

DIGITAL RADIO

WHAT IS DIGITAL RADIO

HD Radio™ technology is the digital
evolution of analog FM radio.

491

Audio System - Vehicles With: 15 Inch Screen

For additional information, visit

www.HDRadio.com

.

HD Radio Technology is manufactured
under license from iBiquity Digital
Corporation and foreign patents. HD Radio
and the HD and HD Radio logos are
proprietary trademarks of XPERI. The
vehicle manufacturer and XPERI are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.

HOW DOES DIGITAL RADIO WORK

Your system has a special receiver that
allows it to receive digital broadcasts in
addition to analog broadcasts.

HD1 signifies the main programming status
and is available in both analog and digital
broadcasts. Other multicast stations are
only available digitally and could contain
new or different content.

Note:

When the system first receives an

HD1 station, it plays the station in the analog
version until it verifies the station is an HD
Radio station. Then it shifts to the digital
version.

Note:

There is an audio mute delay when

switching to an HD2 or HD3 station because
the system has to reacquire and decode the
digital signal.

DIGITAL RADIO LIMITATIONS

If you are outside the reception area, the
system could not work.

If you are on the fringe of the reception
area, the station could mute due to weak
signal strength.

Note:

If you are listening to HD1, the system

changes back to the analog broadcast until
the digital broadcast is available again. If
you are listening to any other multicast
channels, the station mutes and stays
muted unless it is able to connect to the
digital signal again.

Depending on the station quality, you could
hear a slight sound change when the
station changes between analog and
digital audio.

You cannot access a saved HD station if
your vehicle is outside the station’s
reception area.

SWITCHING DIGITAL RADIO
RECEPTION ON AND OFF

1.

E280315

 From the audio screen, press

the button.

2. Switch HD Radio on or off.

DIGITAL RADIO INDICATORS

HD Radio Indicator

The indicator appears when HD Radio is
on and you tune to a station broadcasting
HD Radio technology.

E142616

The color of the indicator changes to
indicate the system status.

Gray indicates the system is acquiring a
digital station.

492

Audio System - Vehicles With: 15 Inch Screen

Orange indicates digital audio is playing.

Multicast Indicator

The multicast indicator appears if the
current station is broadcasting multiple
digital broadcasts. The highlighted
numbers indicate additional digital
channels available.

Note:

For stations that have more than one

HD multicast, the HD indicator and radio
text appears as a button. Press the button
to cycle through all of the HD stations on
that specific frequency.

SATELLITE RADIO

WHAT IS SATELLITE RADIO

Your factory-installed SiriusXM radio
system includes a limited subscription
term, which begins on the date of sale or
lease of your vehicle. See an authorized
dealer for availability.

For additional information about extended
subscription terms, visit 

www.SiriusXM.com

in the United States,

www.SiriusXM.ca

 in

Canada, or call SiriusXM at
1-888-539-7474.

Note:

SiriusXM reserves the unrestricted

right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Neither SiriusXM and its affiliates nor Ford
Motor Company and its affiliates will be
liable to you or any third party for any such
modification, suspension or termination.

SATELLITE RADIO LIMITATIONS

For optimal reception performance, keep
the antenna clear of snow and ice build-up
and keep luggage and other material as
far away from the antenna as possible.
Placing luggage over the antenna may
reduce performance. Factory-installed and
aftermarket vehicle structures including,
but not limited to, roof racks and soft top
roofs in a partially open position could
reduce reception performance.

Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with your
reception.

When you pass a ground-based
broadcast-repeating tower, a stronger
signal may overtake a weaker one and
could result in the audio system muting.
Your display could show an error message
to indicate the interference.

LOCATING THE SATELLITE RADIO
IDENTIFICATION NUMBER

1.

Select SiriusXM as the audio source.

2. Tune to channel 0.

SELECTING A CHANNEL

Manually Selecting a Channel

E328569

E328570

Press the button to find the
previous or next available radio
channel.

493

Audio System - Vehicles With: 15 Inch Screen

Linear Tuner

The linear tuner is displayed when
manually selecting a channel. You can
swipe left or right on the linear tuner
carousel to navigate through the channel
list. Tap on a channel title to listen to it.

Using Direct Tune

1.

Press the channel up or down button
to open the linear tuner screen.

2. Press 

Direct Tune

 to open the number

pad.

3. Enter the channel you prefer.

Using Browse

1.

Press 

Browse

.

2. Select a channel.

SATELLITE RADIO SETTINGS

Subscription

Your subscription status is displayed. You
can subscribe or manage your subscription
directly from the touchscreen.

SiriusXM Favorites

While you are listening to SiriusXM, you can
save favorites by:

Tapping the currently tuned channel
or show logo on the SiriusXM audio
screen.

Tuning to a channel or show you want
to save as a favorite. Navigate to the
SiriusXM Favorites screen and press
the Add Current button. The currently
tuned channel or show is saved as a
favorite.

Saving a radio preset. This saves the
currently tuned SiriusXM channel or
show as a favorite

Note:

Requires a trial or active subscription

to use.

Listening History

Listening history is a list of recently listened
to SiriusXM content. You can view, manage
and reset the listening history using the
controls on the touchscreen.

Note:

Requires a trial or active subscription

to use.

Help and Support

You can contact SiriusXM Customer Care
directly from the operating system and
view information required to manage your
SiriusXM account.

SETTING AN ALERT

Sets a notification for the current song,
artist, or sports team. The system alerts
you when it plays again on any channel.
Selecting this button allows you to enable
and edit alerts.

Note:

You can switch alerts on or off and

edit them in the satellite radio settings.

494

Audio System - Vehicles With: 15 Inch Screen

IDENTIFYING THE REAR
PASSENGER AUDIO
CONTROLS

E356495

Note:

Depending on your vehicle option

package, the controls may look different
from what you see here.

E100027

Press the icon on the
touchscreen to access the audio
control features.

SWITCHING THE REAR
PASSENGER AUDIO
CONTROLS ON AND OFF

Press the button on the
touchscreen.

SELECTING THE AUDIO
SOURCE

Press the Source button to open the media
source menu.

You can press the Source button multiple
times to change the audio source or scroll
through the media sources.

PLAYING AND PAUSING THE
AUDIO SOURCE

Press the button to pause
playback. Press again to resume
playback.

Note:

Not all sources can be paused.

ADJUSTING THE VOLUME

E356421

Press the buttons on the
touchscreen to adjust the
volume for the rear passenger

audio.

E356422

SWITCHING SHUFFLE MODE
ON AND OFF

Press the button on the
touchscreen to switch shuffle
mode on or off.

Note:

Not all sources have shuffle mode.

SWITCHING REPEAT MODE ON
AND OFF

Press the button on the
touchscreen to switch repeat
mode on or off.

Note:

Not all sources have repeat mode.

CHANGING THE RADIO
STATION

In radio mode, select a frequency
band and press and release
either button. The system stops

at the first station it finds in that direction.

495

Rear Passenger Audio Controls

CENTER DISPLAY OVERVIEW

WARNING: 

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

For your safety, features that are not
critical while driving are not available when
the vehicle is moving at or above 5 mph
(8 km/h).

Note:

Illustrations are provided for

conceptual understanding only and may
appear differently on your vehicle.

E398507

Status bar.  See 

Status Bar

(page 496).

A

Information on demand screen.
See 

Information On Demand

Screen

 (page 497).

B

Feature bar.  See 

Feature Bar

(page 497).

C

STATUS BAR

The status bar appears at the top of the
display. The following buttons and icons
can appear in the status bar.

Note:

Some buttons and icons may not

apply to your vehicle or may not appear
exactly as shown.

Alexa Built-In

E368039

Press to set up Alexa.  See 

Alexa

Built-In

 (page 505).

Wireless Charging

E353214

Wireless charging active.

E372644

Device connected and not
charging.

Traffic Announcements

E358770

Traffic announcements are
turned on but are not supported
by the selected station.

E295068

Traffic announcements are
turned on and supported by the
selected station but are not

active.

E358769

Traffic announcements are
active.

Note:

If no traffic announcement icons are

displayed, traffic announcements are turned
off.

Vehicle Data

E353219

Wi-Fi available.

Wi-Fi connected.

496

Center Display - Vehicles With: 12 Inch Screen

Vehicle data sharing on.

E335292

Vehicle data sharing off.

Vehicle location sharing on.

Vehicle data and vehicle location
sharing on.

Audio System

E353221

Audio system muted.

Connected Device

Cell phone microphone muted.

E353213

Phone call in progress.

E353208

Media player connected using

Bluetooth®

.

Cell phone network signal
strength.

Cell phone roaming.

E335295

Text message received.

E353216

Unread email message.

Automatic crash notification
system off.

E335293

Cell phone battery status.

Software Updates

Press to see details about
software updates.  See 

Vehicle

Software Updates

 (page 530).

Back Button

E247889

Some screens have a back
button in the top corner. Press
the button to return to the

previous screen.

INFORMATION ON DEMAND
SCREEN

The information on demand screen
displays cards on the side of the display
and allows you to see information from
different features.

E353212

Press the button to view the next
card.

E353211

Press the button to view the
previous card.

E353209

Press the button to view
available cards.

On some screens, you can swipe a card
toward the center of the screen to move
the content into the main screen.

FEATURE BAR

The feature bar is located on the bottom
of the display and allows you to access
vehicle features.

Audio

E100027

Press to use the radio, a USB, a
media player or a 

Bluetooth®

device.

497

Center Display - Vehicles With: 12 Inch Screen

Phone

Press to make calls and access
the phonebook on your cell
phone.  See 

Phone

 (page 509).

Navigation

Press to use the navigation
system.  See 

Navigation

 (page

524).

Favorite

E358432

Press to replace this button with
a shortcut to a feature or setting.

Apps

E353220

Press to see a list of apps. To
open an app, select the app.

Settings

E280315

Press to access the settings
menu.  See 

Settings

 (page 498).

Features

E335299

Press to view features.

Note:

The icon may be different depending

on your vehicle.

SETTINGS

1.

E280315

 Press the button in the feature

bar to access the settings menu.

2. Select the required tile to access

specific settings.

E366956

If you see this icon next to a
menu option, press it for more
information.

REBOOTING THE CENTER
DISPLAY

You can reboot the center display using
the controls on the steering wheel.

1.

Simultaneously press and hold the
seek forward and audio system power
button for 10 seconds.

498

Center Display - Vehicles With: 12 Inch Screen

CENTER DISPLAY OVERVIEW

WARNING: 

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

For your safety, features that are not
critical while driving are not available when
the vehicle is moving at or above 5 mph
(8 km/h).

Note:

Illustrations are provided for

conceptual understanding only and may
appear differently on your vehicle.

E395045

Status bar.  See 

Status Bar

(page 499).

A

Open app area.

B

App bar.

C

Climate control. See 

Climate

Control

 (page 146).

D

STATUS BAR

The status bar appears at the top of the
display. The following buttons and icons
can appear in the status bar.

Note:

Some buttons and icons may not

apply to your vehicle or may not appear
exactly as shown.

App Launcher

E386798

Press to see a list of apps. To
open an app, select the app.

Settings

E386797

Press to open the settings menu.
See 

Settings

 (page 500).

Apple CarPlay and Android Auto

E394613

E394614

Press to open Apple CarPlay or
Android Auto.  See 

Switching

Apple CarPlay On and Off

(page 521).  See 

Switching

Android Auto On and Off

(page 521).

Alexa Built-In

E368039

Press to set up Alexa.  See 

Alexa

Built-In

 (page 505).

Camera

E332186

Press to access the camera
screen.

499

Center Display - Vehicles With: 15 Inch Screen

Connected Device

Automatic crash notification
system off.

E394899

Device signal strength.

E394901

R

Device signal roaming.

E394900

Device signal not available.

Vehicle Data and Location

Vehicle data sharing on.

E335292

Vehicle data sharing off.

Vehicle location sharing on.

Vehicle data and vehicle location
sharing on.

Vehicle Signal

Vehicle signal strength.

Vehicle signal roaming.

E394897

Vehicle signal not available.

Wi-Fi connected.

Traffic Announcements

E358770

Traffic announcements are
turned on but are not supported
by the selected station.

E295068

Traffic announcements are
turned on and supported by the
selected station but are not

active.

E358769

Traffic announcements are
active.

Note:

If no traffic announcement icons are

displayed, traffic announcements are turned
off.

Wireless Charging

E353214

Wireless charging active.

E372644

Device connected and not
charging.

Personal Profiles

E387022

Press to change or add a profile.

SETTINGS

1.

E386797

 Press to open the settings

menu.

2. Select an item on the side menu to

access specific settings. The main area
changes as you select different side
menu items.

3. Press the icon again to close the list of

settings.

E353212

If you see this icon next to a
menu option, press it to expand
the menu and see additional

settings.

500

Center Display - Vehicles With: 15 Inch Screen

E366956

If you see this icon next to a
menu option, press it for more
information.

REBOOTING THE CENTER
DISPLAY

You can reboot the center display using
the controls on the steering wheel.

1.

Simultaneously press and hold the
seek forward and volume down button
for 10 seconds.

501

Center Display - Vehicles With: 15 Inch Screen

FORD ASSISTANT

USING FORD ASSISTANT -
VEHICLES WITH: 12 INCH SCREEN

The digital assistant allows you to control
vehicle features using conversational
requests.

To begin a voice interaction using the wake
word, say the selected wake word, then
say your command.

E142599

Press the voice interaction
button on the steering wheel. A
tone sounds before you can say

your command.

Note:

You may need to enable your

vehicle's modem to use certain voice
commands.  See 

Enabling and Disabling

the Modem

 (page 473).

Note:

When you are not driving, additional

commands are available by using popular
chat applications. Use FordPass to setup a
conversation with your Ford assistant.

Voice Command Examples

To see examples of what voice commands
you can use with different features:

E280315

Press the button on the
touchscreen.

1.

Press 

Ford Assistant

.

2. Press 

Voice Command Help

.

3. Select a feature.

USING FORD ASSISTANT -
VEHICLES WITH: 15 INCH SCREEN

The digital assistant allows you to control
vehicle features using conversational
requests.

To begin a voice interaction using the wake
word, say the selected wake word, then
say your command.

E142599

Press the voice interaction
button on the steering wheel. A
tone sounds before you can say

your command.

Note:

You may need to enable your

vehicle's modem to use certain voice
commands.  See 

Enabling and Disabling

the Modem

 (page 473).

Note:

When you are not driving, additional

commands are available by using popular
chat applications. Use FordPass to setup a
conversation with your Ford assistant.

Voice Command Examples

To see examples of what voice commands
you can use with different features:

1.

Access the vehicle drawer on the
touchscreen.

2. Press 

SETTINGS

.

3. Press 

Ford Assistant

.

4. Press 

Voice Command Help

.

5. Select a feature.

FORD ASSISTANT SETTINGS -
VEHICLES WITH: 12 INCH SCREEN

To access the settings menu:

E280315

Press the button on the
touchscreen.

1.

Press 

Ford Assistant

.

From the settings menu you can do the
following:

Switch listen for wake word on or off.

Set the preferred wake word.

Switch advanced mode on or off.

Switch phone confirmation on or off.

Switch the commands list on or off.

View the commands help menu.

502

Voice Interaction

E366956

Press the button next to a menu
option for more information.

FORD ASSISTANT SETTINGS -
VEHICLES WITH: 15 INCH SCREEN

To access the settings menu:

1.

Access the vehicle drawer on the
touchscreen.

2. Press 

SETTINGS

.

3. Press 

Ford Assistant

.

From the settings menu you can do the
following:

Switch listen for wake word on or off.

Set the preferred wake word.

Switch advanced mode on or off.

Switch phone confirmation on or off.

Switch the commands list on or off.

View the commands help menu.

E366956

Press the button next to a menu
option for more information.

FORD ASSISTANT – FREQUENTLY
ASKED QUESTIONS

Why does the system not
understand what I am saying?

You are speaking too soon. When using
the button of the steering wheel, wait
for the tone before you speak.

Why does the system not
understand the name of a track or
artist?

Bluetooth®

 does not support voice

commands.Connect your device to a
USB port.

You are not saying the name exactly
as it appears on your device. Say the
name of the track or artist exactly as it
appears on your device. Spell out any
abbreviations in the name.

The system does not recognize some
special characters contained in the
name of a song or artist, for example
*, - or +. Rename the files on your
device or use the touchscreen to select
and play the track.

Why does the system not
understand the name of a contact
in the phonebook on my device and
calls the wrong contact?

You are not saying the name exactly
as it appears on your device. Say the
first and last name of the contact
exactly as it appears on your device.
Spell out any abbreviations in the
name.

The name contains special characters,
for example *, - or +. Rename the
contact on your device or use the
touchscreen to select and call the
contact.

503

Voice Interaction

Why does the system not
understand foreign names of
contacts in the phonebook on my
device?

The system applies phonetic
pronunciation rules of the selected
language to the names of contacts in
the phonebook on your device. Select
the name of the contact on the
touchscreen and use the Hear it option
to get an idea of how the system
expects you to pronounce it.

Why do the system voice prompts
and the pronunciation of some
words not seem accurate?

The system uses text-to-speech
technology and a synthetically
generated voice rather than a
pre-recorded human voice.

504

Voice Interaction

WHAT IS ALEXA BUILT-IN

Alexa Built-In allows you to use Alexa in
your vehicle for auto-specific use cases on
the road and gives you access to an
ever-evolving number of skills that help to
make your life more productive,
entertaining, and connected while using
your vehicle.

ALEXA BUILT-IN
REQUIREMENTS

To use Alexa, all of the following must
occur:

Your vehicle modem is enabled.

You are signed in to an existing Amazon
account.

Vehicle location services are enabled.

Vehicle connectivity and vehicle data
sharing is enabled.

SIGNING IN TO YOUR
ACCOUNT

E368039

Press the button in the status
bar and follow the on-screen
prompts.

To sign in using the settings menu:

1.

Press 

Settings

 on the touchscreen.

2. Press 

Amazon Alexa

.

3. Press 

Get Started

.

4. Sign in to your account by either

scanning the QR code or entering the
on-screen code into the Amazon
website.

5. Once signed in, follow the on-screen

prompts.

6. When complete, the vehicle informs

you that Alexa is ready to be used in
the vehicle.

Signing Out of Your Account

1.

Press 

Settings

 on the touchscreen.

2. Press 

Amazon Alexa

.

3. Press 

Sign Out

.

USING ALEXA BUILT-IN

To use Alexa, say “Alexa” or press the voice
interaction button on the steering wheel
and then say “Alexa” to invoke Alexa to
start listening.

Note:

If the wake word is not enabled, you

can only use the voice interaction button.

You can use Alexa for the following and
more:

Entertainment.

Hands-free calling.

Traffic and navigation.

Vehicle controls.

Smart home device control.

Weather and news information.

ALEXA BUILT-IN SETTINGS

Enabling the Wake Word

1.

Press 

Settings

 on the touchscreen.

2. Press 

Amazon Alexa

.

3. Switch 

Listen for Wake Word

 on or off.

Note:

If the wake word is not enabled, you

can only use the voice interaction button.

Contact List

Displays a list of connected phones and
contact sharing status for each phone.

To change the contact sharing status:

1.

Press 

Settings

 on the touchscreen.

2. Press 

Amazon Alexa

.

3. Press 

Contact List

.

505

Alexa Built-In - Vehicles With: 12 Inch Screen

 

 

 

 

 

 

 

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