Ford Escape (2024 year). Manual in english

INSTALLING AND REMOVING
THE LUGGAGE
COMPARTMENT COVER

WARNING:

Make sure that you

properly secure the luggage cover.
Failure to follow this instruction could
result in personal injury in the event of a
sudden stop or crash.

WARNING:

Do not place objects

on the luggage cover. Failure to follow
this instruction could result in personal
injury or death in the event of a sudden
stop or crash.

Installing the Luggage Cover

Insert the luggage cover.

E309671

2. Insert the retaining clips into the

liftgate trim panel.

Note:

Make sure to support the luggage

cover when inserting the retaining clips.

E377188

3. Attach the retaining cords to the

luggage compartment trim panel.

Note:

Depending on your vehicle, the

luggage cover may be fitted with only one
cord.

Removing the Luggage Cover

Open the liftgate.

E377188

2. Detach the retaining cords on the

luggage compartment trim panel.

Note:

Depending on your vehicle, the

luggage cover may be fitted with only one
cord.

Note:

Support the luggage cover when

detaching the retaining cords.

313

Luggage Compartment

E309671

3. Detach the retaining clips on the

liftgate trim panel.

4. Lift the luggage cover out of the

liftgate.

The luggage cover can be stowed in the
luggage compartment.

LUGGAGE COMPARTMENT
ANCHOR POINTS

LUGGAGE COMPARTMENT
ANCHOR POINT PRECAUTIONS

WARNING:

Make sure that you

properly secure objects in the luggage
compartment. Failure to follow this
instruction could result in personal injury
in the event of a sudden stop or crash.

LOCATING THE LUGGAGE
COMPARTMENT ANCHOR POINTS

E132901

314

Luggage Compartment

CONNECTING A TRAILER
PRECAUTIONS

Do not tow a trailer until you drive your
vehicle at least 1,000 mi (1,600 km).

Consult your local motor vehicle laws for
towing a trailer.

See the instructions included with towing
accessories for the proper installation and
adjustment specifications.

Service your vehicle more frequently if you
tow a trailer.

If you use a rental trailer, follow the
instructions the rental agency gives you.

When attaching the trailer wiring connector
to your vehicle, only use a proper fitting
connector that works with the vehicle and
trailer functions.

Account for the trailer coupler weight as
part of your vehicle load when calculating
the total vehicle weight.

Do not exceed the load limits. See

Calculating the Load Limit

(page 309).

CONNECTING A TRAILER

Trailer Towing Connector

(If Equipped)

E168683

When attaching the trailer wiring connector
to your vehicle, only use a proper fitting
connector that works with the vehicle and
trailer functions.

Note:

Install the waterproof protection cap

back onto the trailer towing connector
whenever it is not in use. This helps to
prevent water damage and trailer towing
connector malfunction.

Note:

You cannot use a seven-pin trailer

wiring connector for your vehicle and the
trailer lighting equipment.

Trailer Lamps

WARNING:

Never connect any

trailer lamp wiring to the vehicle's tail
lamp wiring; this may damage the
electrical system resulting in fire. Contact
your authorized dealer as soon as
possible for assistance in proper trailer
tow wiring installation. Additional
electrical equipment may be required.

Trailer lamps are required on most towed
vehicles. Make sure all running lights, brake
lights, turn signals and hazard lights are
working.

Safety Chains

Note:

Do not attach safety chains to the

bumper. Always connect the safety chains
to the frame or hook retainers of your trailer
hitch.

Install trailer safety chains to the trailer
hitch as recommended by the
manufacturer. Cross the chains under the
trailer coupler and allow enough slack for
turning tight corners. Do not allow the
chains to drag on the ground.

315

Connecting a Trailer

TOWING A TRAILER
PRECAUTIONS

WARNING:

Do not exceed

the GVWR or the GAWR
specified on the certification
label.

WARNING:

Towing trailers

beyond the maximum
recommended gross trailer
weight exceeds the limit of your
vehicle and could result in engine
damage, transmission damage,
structural damage, loss of
vehicle control, vehicle rollover
and personal injury.

WARNING:

Do not exceed

the lowest rating capacity for
your vehicle or trailer hitch.
Overloading your vehicle or
trailer hitch can impair your
vehicle stability and handling.
Failure to follow this instruction
could result in the loss of control
of your vehicle, personal injury or
death.

WARNING:

Make sure that

the vertical load on the tow ball
is between the minimum and
maximum recommended weight
at all times. Failure to follow this
instruction could result in the
loss of control of your vehicle,
personal injury or death.

WARNING:

Do not cut,

drill, weld or modify the trailer
hitch. Modifying the trailer hitch
could reduce the hitch rating.

WARNING:

The anti-lock

brake system does not control
the trailer brakes.

Towing a trailer also depends on
additional systems present in your

vehicle. See

Lane Centering

Precautions

(page 265).

TRAILER BRAKE
PRECAUTIONS

WARNING:

Do not connect a

trailer's hydraulic brake system directly
to your vehicle's brake system. Your
vehicle may not have enough braking
power and your chances of having a
collision greatly increase.

WARNING:

Do not tow a trailer

fitted with electric trailer brakes unless
your vehicle is fitted with a compatible
aftermarket electronic trailer brake
controller. Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death. For additional information and
assistance, we recommend that you
contact an authorized dealer.

Electric brakes and manual, automatic or
surge-type trailer brakes are safe if you
install them properly and adjust them to
the manufacturer's specifications. The
trailer brakes must meet local and federal
regulations.

317

Towing a Trailer

The rating for the tow vehicle's braking
system operation is at the gross vehicle
weight rating, not the gross combined
weight rating.

Certain states require functioning trailer
brakes for trailers over a specified weight.
Be sure to check state regulations for this
specified weight.

Ford Motor Company recommends
separate functioning brake systems for
trailers weighing more than 1,500 lb
(680 kg) when loaded.

TOWING A TRAILER
LIMITATIONS

The vehicle's load capacity
designation is by weight, not by
volume, so you cannot necessarily
use all available space when
loading a vehicle or trailer.
Towing a trailer also depends on
additional systems present in your
vehicle. See

Lane Centering

Limitations

(page 265).

Note:

Your vehicle could have

reduced performance when
operating at high altitudes and
when heavily loaded or towing a
trailer. When driving at elevation,
to match driving performance as
perceived at sea level, reduce gross
vehicle weight and gross
combination weight by 2% per
1,000 ft (300 m) elevation.

LOADING YOUR TRAILER

To help minimize how trailer
movement affects your vehicle
when driving:
•

Load the heaviest items closest
to the trailer floor.

•

Load the heaviest items
centered between the left and
right side trailer tires.

•

Load the heaviest items above
the trailer axles or just slightly
forward toward the trailer
tongue. Do not allow the final
trailer tongue weight to go
above or below 10-15% of the
loaded trailer weight. The
trailer tongue weight should
never exceed 10% of the
maximum towing capacity.

•

Select a ball mount with the
correct rise or drop. When both
the loaded vehicle and trailer
are connected, the trailer frame
should be level, or slightly
angled down toward your
vehicle, when viewed from the
side.

TRAILER TOWING HINTS

Towing a trailer places an extra load on
your vehicle's engine, transmission, axle,
brakes, tires and suspension. Periodically
inspect these components during and after
any towing operation.

When driving with a trailer or payload, a
slight takeoff vibration or shudder may be
present due to the increased payload
weight.

318

Towing a Trailer

Your vehicle may have a temporary or
conventional spare tire. A temporary spare
tire is different in diameter or width,
tread-type, or is from a different
manufacturer than the road tires on your
vehicle. Consult information on the tire
label or Safety Compliance label for
limitations when using.

When towing a trailer:
•

Obey country specific regulations for
towing a trailer.

•

Do not drive faster than 70 mph
(113 km/h) during the first 500 mi
(800 km).

•

Do not make full-throttle starts.

•

Check your hitch, electrical connections
and trailer wheel lug nuts thoroughly
after you have traveled 50 mi (80 km).

•

When stopped in congested or heavy
traffic during hot weather, place the
transmission in park (P) to aid engine
and transmission cooling and to help
A/C performance.

•

Turn off the speed control with heavy
loads or in hilly terrain. The speed
control may turn off when you are
towing on long, steep slopes.

•

Shift to a lower gear when driving down
a long or steep hill. Do not continuously
apply the brakes, as they may overheat
and become less effective.

•

If your transmission has Grade Assist
or Tow/Haul, use this feature when
towing. This provides engine braking
and helps eliminate excessive
transmission shifting for optimum fuel
economy and transmission cooling.

•

Your vehicle has AdvanceTrac with roll
stability control. When towing a trailer,
additional loads could cause the
AdvanceTrac system to engage during
cornering maneuvers. Reduce cornering
speeds to make sure that you can
maintain control of the vehicle and
trailer if the AdvanceTrac system
engages.

•

Allow more distance for stopping with
a trailer attached. Anticipate stops and
gradually brake.

•

Avoid parking on a slope. However, if
you must park on a slope, turn the
steering wheel to point your vehicle
tires away from traffic flow, set the
parking brake, place the transmission
in park (P) and place wheel chocks in
front and back of the trailer wheels.

Note:

Chocks are not included with your

vehicle.

LAUNCHING OR RETRIEVING
A BOAT OR PERSONAL
WATERCRAFT

When backing down a ramp during boat
launching or retrieval:
•

Do not allow the static water level to
rise above the bottom edge of the rear
bumper.

•

Do not allow waves to break higher
than 6 in (15 cm) above the bottom
edge of the rear bumper.

Exceeding 6 in (15 cm) could allow water
to enter vehicle components, causing
internal damage to the components and
affecting driveability, emissions and
reliability.

Note:

Replace the rear axle lubricant

anytime the rear axle has been submerged
in water.

319

Towing a Trailer

Note:

Disconnect the trailer wiring

connector before backing the trailer into the
water.

Note:

Reconnect the trailer wiring

connector after removing the trailer from
the water.

TOWING WEIGHTS AND DIMENSIONS

RECOMMENDED TOWING WEIGHTS

Website

Market

https://www.fleet.ford.com/

towing-guides/

United States of America

https://www.fleet.ford.ca/towing-

guides/

Canada

320

Towing a Trailer

WHAT IS THE MAXIMUM LOADED
TRAILER WEIGHT

The maximum loaded trailer
weight is the highest possible
weight of a fully loaded trailer the
vehicle can tow.

CALCULATING THE MAXIMUM
LOADED TRAILER WEIGHT FOR
YOUR VEHICLE

1. Start with the gross combined

weight rating for your vehicle
model and axle ratio.

2. Subtract all of the following

that apply to your vehicle:

•

Vehicle curb weight.

•

Hitch hardware weight, for
example a draw bar, ball, locks
or weight distributing hardware.

•

Driver weight.

•

Passenger weight.

•

Payload, cargo and luggage
weight.

•

Aftermarket equipment weight.

This equals the maximum loaded
trailer weight for this combination.

Note:

The trailer tongue load is

considered part of the payload for
your vehicle. Reduce the total
payload by the final trailer tongue
weight.

Note:

Consult an authorized dealer

to determine the maximum trailer
weight allowed for your vehicle if
you are not sure.

321

Towing a Trailer

HOW DOES TRAILER SWAY
CONTROL WORK

The system applies the brakes to the
individual wheels and reduces engine
torque to aid vehicle stability.

If the trailer begins to sway, the stability
control lamp flashes and the message

Trailer Sway Reduce Speed

appears in

the information display.

Stop your vehicle as soon as it is safe to
do so. Check the vertical weight on the
tow ball and trailer load distribution.

TRAILER SWAY CONTROL
PRECAUTIONS

WARNING:

Turning off trailer sway

control increases the risk of loss of
vehicle control, serious injury or death.
Ford does not recommend disabling this
feature except in situations where speed
reduction may be detrimental (such as
hill climbing), the driver has significant
trailer towing experience, and can control
trailer sway and maintain safe operation.

Note:

This feature only activates when

significant trailer sway occurs.

Note:

This feature does not prevent trailer

sway, but reduces it once it begins.

Note:

This feature cannot stop all trailers

from swaying.

Note:

In some cases, if vehicle speed is too

high, the system may activate multiple
times, gradually reducing vehicle speed.

SWITCHING TRAILER SWAY
CONTROL ON AND OFF

Press

Features

on the touchscreen.

2. Press

Towing

3. Switch

Trailer Sway Control

on or off.

The system turns on each time you start
your vehicle.

322

Trailer Sway Control

COLD WEATHER
PRECAUTIONS

The functional operation of some
components and systems can be affected
at temperatures below approximately
-13°F (-25°C).

DRIVING ON SNOW AND ICE

WARNING:

If you are driving in

slippery conditions that require tire
chains or cables, then it is critical that
you drive cautiously. Keep speeds down,
allow for longer stopping distances and
avoid aggressive steering to reduce the
chances of a loss of vehicle control
which can lead to serious injury or death.
If the rear end of your vehicle slides while
cornering, steer in the direction of the
slide until you regain control of your
vehicle.

On ice and snow, you should drive more
slowly than usual. Your vehicle has an
anti-lock braking system, apply the brake
pedal steadily. Do not pump the brake
pedal. See

Anti-Lock Braking System

Limitations

(page 222).

PRECONDITIONING YOUR
VEHICLE FOR COLD WEATHER
DRIVING - PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)

•

Fully charge your vehicle before
heading out into cold weather. This
helps maximize your driving range.

•

Plug in your vehicle to maintain the
best battery operating temperature
before driving.

•

When your vehicle is plugged in it uses
energy from your charging source to
heat the cabin and ensure maximum
battery charge level.

•

To maximize battery charge level, use
heated seats and a lower climate
control temperature setting.

Note:

You can precondition your vehicle

prior to your departure using the FordPass
app.

Note:

Pre-heating function may not be

available in certain vehicles.

BREAKING-IN

You need to break in new tires for
approximately 300 mi (480 km). During
this time, your vehicle may exhibit some
unusual driving characteristics.

DRIVING ECONOMICALLY

The following helps to improve fuel
consumption:
•

Drive smoothly, accelerate gently and
anticipate the road ahead to avoid
heavy braking.

•

Regularly check your tire pressures and
make sure that they are inflated to the
correct pressure.

•

Follow the recommended maintenance
schedule and carry out the
recommended checks.

•

Plan your journey and check the traffic
before you set off. It is more efficient
to combine errands into a single trip
whenever possible.

•

Avoid idling the engine in cold weather
or for extended periods. Start the
engine only when you are ready to set
off.

•

Do not carry unnecessary weight in your
vehicle as extra weight wastes fuel.

323

Driving Hints

•

Do not add unnecessary accessories
to the exterior of your vehicle, for
example running boards. If you use a
roof rack, remember to fold it down or
remove it when not in use.

•

Do not shift into neutral when you are
braking or when your vehicle is slowing
down.

•

Shut all windows when driving at high
speeds.

•

Switch off all electric systems when
not in use, for example air conditioning.
Make sure that you unplug any
accessories from the auxiliary power
points when not in use.

DRIVING IN SPECIAL
CONDITIONS

DRIVING THROUGH MUD AND
WATER

Mud

Be cautious of sudden changes in vehicle
speed or direction when you are driving in
mud. Even all-wheel drive and four-wheel
drive vehicles can lose traction in mud. If
your vehicle slides, steer in the direction of
the slide until you regain control of your
vehicle. After driving through mud, clean
off residue stuck to rotating driveshafts
and tires. Excess residue can cause an
imbalance that could damage drive
components.

Note:

If your vehicle gets stuck in mud, it

could be rocked out by shifting between
forward and reverse gears, stopping
between shifts in a steady pattern. Press
lightly on the accelerator in each gear.

Water

If you must drive through water approach
it cautiously. See

Driving Through

Shallow Water

(page 325).

DRIVING ON HILLY OR SLOPING
TERRAIN

Although natural obstacles could make it
necessary to travel diagonally up or down
a hill or steep incline, you should try to drive
straight up or straight down.

Note:

Avoid turning on steep slopes or hills.

A danger lies in losing traction, slipping
sideways and possible vehicle roll over.
Whenever driving on a hill, determine
beforehand the route you can use. Do not
drive over the crest of a hill without seeing
what conditions are on the other side. Do
not drive in reverse over a hill without the
aid of an observer.

Apply just enough power to the wheels to
climb the hill. Too much power causes the
tires to slip, spin or lose traction, and you
could lose control of your vehicle. When
descending a steep hill, do not descend
the hill in neutral. Avoid sudden hard
braking to keep the front wheels rolling and
to maintain your vehicle's steering.

Note:

Your vehicle has an anti-lock braking

system, apply the brake pedal steadily. Do
not pump the brake pedal.

DRIVING IN SAND

When driving over sand, try to keep all four
wheels on the most solid area of the trail.
Shift to a lower gear and drive steadily
through the terrain. Apply the accelerator
slowly and avoid excessive wheel slip. Do
not drive your vehicle in deep sand for an
extended period of time. This could
overheat the system. A message appears
in the information display. See

All-Wheel

Drive – Information Messages

(page

221).

Note:

If your vehicle gets stuck in sand, it

could be rocked out by shifting between
forward and reverse gears, stopping
between shifts in a steady pattern. Press
lightly on the accelerator in each gear.

324

Driving Hints

DRIVING THROUGH SHALLOW
WATER

WARNING:

Do not attempt to

cross a deep or flowing body of water.
Failure to follow this instruction could
result in the loss of control of your
vehicle, personal injury or death.

Note:

Driving through standing water can

cause vehicle damage.

Note:

Engine damage can occur if water

enters the air filter.

Before driving through standing water,
check the depth. Never drive through water
that is higher than the bottom of the front
rocker area of your vehicle.

E266447

When driving through standing water, drive
very slowly and do not stop your vehicle.
Your brake performance and traction could
be limited. After driving through water and
as soon as it is safe to do so:

•

Lightly press the brake pedal to dry the
brakes and to check that they work.

•

Turn the steering wheel to check that
the steering power assist works.

Check the function of the following:

•

Horn

•

Exterior lights

FLOOR MATS

WARNING:

Use a floor mat

designed to fit the footwell of your
vehicle that does not obstruct the pedal
area. Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death.

WARNING:

Pedals that cannot

move freely can cause loss of vehicle
control and increase the risk of serious
personal injury.

WARNING:

Secure the floor mat

to both retention devices so that it
cannot slip out of position and interfere
with the pedals. Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death.

WARNING:

Do not place additional

floor mats or any other covering on top
of the original floor mats. This could
result in the floor mat interfering with the
operation of the pedals. Failure to follow
this instruction could result in the loss of
control of your vehicle, personal injury or
death.

WARNING:

Always make sure that

objects cannot fall into the driver foot
well while your vehicle is moving. Objects
that are loose can become trapped
under the pedals causing a loss of
vehicle control.

325

Driving Hints

HIGH VOLTAGE BATTERY
VEHICLE PRECAUTIONS - FULL
HYBRID ELECTRIC VEHICLE
(FHEV)/PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)

In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
•

Assume the high-voltage battery and
associated components are energized
and fully charged.

•

Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards.

•

Venting high-voltage battery vapors
are potentially toxic and flammable.

•

Physical damage to the vehicle or
high-voltage battery could result in
immediate or delayed release of toxic,
flammable gases and fire.

Vehicle information and general safety
practices include reviewing the owner's
manual and becoming familiar with your
vehicle's safety information and
recommended safety practices.

Crashes

A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.

If Possible:
1.

Move your vehicle to a safe, nearby
location and remain on the scene.

2. Roll down the windows before you

switch your vehicle off.

3. Place your vehicle in park (P), set the

parking brake, switch off the vehicle,
activate the hazard flashers and move
your key(s) at least 16 ft (5 m) away
from the vehicle.

Always:
•

Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.

•

Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.

•

When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.

Fires

As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.

Exit the vehicle immediately.

2. Advise emergency assistance that an

electric or hybrid-electric vehicle is
involved.

3. As with any vehicle fire, do not inhale

smoke, vapors or gas from the vehicle,
as they may be hazardous.

Post-Incident

Do not store a severely damaged
vehicle with a lithium-ion battery inside
a structure or within 49 ft (15 m) of any
structure or vehicle.

2. Make sure that passenger and luggage

compartments remain ventilated.

3. Call emergency assistance if you

observe leaking fluids, sparks, smoke
or flames, or hear gurgling or bubbling
from the high-voltage battery.

327

Crash and Breakdown Information

SWITCHING THE HAZARD
FLASHERS ON AND OFF

E75790

The hazard flasher button is on
the instrument panel. Press the
button to switch the hazard

flashers on if your vehicle is creating a
safety hazard for other road users.

When you switch the hazard flashers on,
all front and rear direction indicators flash.

Note:

The hazard flashers operate when

the ignition is in any position, or if the key is
not in the ignition. The battery loses charge
and could have insufficient power to restart
your vehicle.

Press the button again to switch them off.

JUMP STARTING THE VEHICLE

JUMP STARTING PRECAUTIONS

WARNING:

Batteries normally

produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.

WARNING:

Keep batteries out of

reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.

WARNING:

Use only adequately

sized cables with insulated clamps.

WARNING:

Make sure that the

cables are clear of any moving parts and
fuel delivery system parts.

WARNING:

Connect batteries with

only the same nominal voltage.

WARNING:

If the engine is running

while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.

Do not attempt to push-start an automatic
transmission vehicle. This could cause
transmission damage.

Do not disconnect the battery of the
disabled vehicle. This could damage your
vehicle's electrical system.

PREPARING THE VEHICLE

Use only a 12 volt supply to start your
vehicle.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.

JUMP STARTING THE VEHICLE -
1.5L ECOBOOST™/2.0L
ECOBOOST™

Connecting the Jumper Cables

WARNING:

Do not connect the

negative jumper cable to any other part
of your vehicle. Use the ground point.

Note:

If you are using a jump pack or

booster box, follow the manufacturer's
instructions.

328

Crash and Breakdown Information

E142664

Pull the red rubber boot backward.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

2. Connect the other end of the positive

(+) jumper cable to the positive (+)
terminal of the booster vehicle battery.

3. Connect the negative (-) jumper cable

to the negative (-) terminal of the
booster vehicle battery.

4. Make the final connection of the

negative (-) jumper cable to an
exposed metal part of the disabled
vehicle's engine, as shown in the
following illustration, away from the
battery and fuel injection system, or
connect the negative (-) jumper cable
to a ground connection point if
available.

E338624

Starting the Engine

Start the engine of the booster vehicle
and moderately rev the engine, or
gently press the accelerator to keep
the engine speed between 2000 and
3000 RPM, as shown in your
tachometer.

2. Start the engine of the disabled vehicle.

3. Once you start the disabled vehicle, run

both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

Note:

Do not switch the headlamps on

when disconnecting the cables. The peak
voltage could blow the bulbs.

329

Crash and Breakdown Information

JUMP STARTING THE VEHICLE -
2.5L DURATEC, FULL HYBRID
ELECTRIC VEHICLE (FHEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)

Connecting the Jumper Cables

WARNING:

Do not connect the

negative jumper cable to any other part
of your vehicle. Use the ground point.

Note:

If you are using a jump pack or

booster box, follow the manufacturer's
instructions.

E142664

Pull the red rubber boot backward.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

2. Connect the other end of the positive

(+) jumper cable to the positive (+)
terminal of the booster vehicle battery.

3. Connect the negative (-) jumper cable

to the negative (-) terminal of the
booster vehicle battery.

4. Make the final connection of the

E338715

Starting the Engine

Start the engine of the booster vehicle
and moderately rev the engine, or
gently press the accelerator to keep
the engine speed between 2000 and
3000 RPM, as shown in your
tachometer.

2. Start the engine of the disabled vehicle.

3. Once you start the disabled vehicle, run

both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

330

Crash and Breakdown Information

Note:

Do not switch the headlamps on

when disconnecting the cables. The peak
voltage could blow the bulbs.

POST-CRASH ALERT SYSTEM

WHAT IS THE POST-CRASH
ALERT SYSTEM

The system helps draw attention to your
vehicle in the event of a serious impact.

HOW DOES THE POST-CRASH
ALERT SYSTEM WORK

The system is designed to turn the hazard
flashers on, turn the courtesy lamps on,
intermittently sound the horn and unlock
all doors in the event of a serious impact
that deploys an airbag or the seatbelt
pretensioners.

POST-CRASH ALERT SYSTEM
LIMITATIONS

Depending on applicable laws in the
country your vehicle was built for, the horn
does not sound in the event of a serious
impact.

SWITCHING THE POST-CRASH
ALERT SYSTEM OFF

Press the hazard flasher switch, the unlock
button on the remote control, the panic
button on the remote control or cycle the
ignition to switch the system off.

Note:

The alert turns off when the vehicle

battery runs out of charge.

POST-COLLISION BRAKING

How Does Post-Collision Braking
Work

In the event of a moderate to severe crash,
the braking system reduces the vehicle’s
speed to prevent or reduce the impact of
a potential secondary crash.

Post-Collision Braking Limitations

Post-collision braking does not activate if
any of the following occur:

•

The anti-lock braking system is
damaged during the collision.

•

Electronic stability control is disabled.

Overriding Post-Collision Braking

You can override post-collision braking by
pressing the brake or accelerator pedal.

Post-Collision Braking Indicators

E138639

It flashes when a post-collision
braking event is occurring.

AUTOMATIC CRASH SHUTOFF

WHAT IS AUTOMATIC CRASH
SHUTOFF

The automatic crash shutoff is designed
to stop the fuel going to the engine in the
event of a moderate or severe crash.

Note:

Not every impact causes a shutoff.

331

Crash and Breakdown Information

AUTOMATIC CRASH SHUTOFF
PRECAUTIONS

WARNING:

If your vehicle has been

involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.

RE-ENABLING YOUR VEHICLE

Switch the ignition off.

2. Attempt to start your vehicle.

3. Switch the ignition off.

4. Attempt to start your vehicle.

Note:

If your vehicle does not start after the

third attempt, have your vehicle checked as
soon as possible.

RECOVERY TOWING

ACCESSING THE FRONT TOWING
POINT

Your vehicle has frame-mounted front
recovery hooks.

Note:

These hooks should never have a

load applied to them greater than the gross
vehicle weight rating of your vehicle.

Before using recovery hooks:
•

Make sure all attaching points are
secure and capable of withstanding
the applied load.

•

Never use chains, cables or tow straps
with metal hook ends.

•

Only use recovery straps that have a
minimum breaking strength two to
three times the gross vehicle weight of
the stuck vehicle.

•

Make sure the recovery strap is in good
condition and free of visible cuts, tears
or damage.

•

Use a damper device such as a tarp,
heavy blanket or piece of carpet
draped over the recovery strap to help
absorb the energy in the event the
strap breaks.

•

Make sure the stuck vehicle is not
loaded heavier than its gross vehicle
weight rating specified on the
certification label.

•

Align the tow vehicle and stuck vehicle
in a straight line, within 10 degrees.

•

Keep bystanders to the

sides

of the

vehicle, at a distance of at least twice
the length of the recovery strap. This
helps avoid injury from the hazard of a
recovery hook or strap breaking, or a
vehicle lurching into their path.

332

Crash and Breakdown Information

TRANSPORTING THE VEHICLE

E143886

If you need to tow your vehicle, contact a
professional towing service or your
roadside assistance service provider.

Your manufacturer produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures.

We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Vehicle damage could occur if
towed incorrectly, or by any other means.

Front-wheel and rear-wheel drive vehicles
must have their designated drive wheels
off the ground regardless of towing
direction. Use tow dollies to prevent
damage to the transmission.

All-wheel or four-wheel drive vehicles
require that all wheels be off the ground
using a wheel lift and dollies or flatbed
equipment. This prevents damage to the
transmission and drive system.

Note:

You need to switch on the ignition to

unlock the steering.

Note:

Make sure you check the steering

column before towing. It could lock if the
battery is dead.

FAIL-SAFE COOLING

WHAT IS FAIL-SAFE COOLING

Fail-safe cooling allows you to temporarily
drive your vehicle before any incremental
component damage occurs due to
overheating.

The fail-safe distance depends on outside
temperature, vehicle load and terrain.

HOW DOES FAIL-SAFE COOLING
WORK

If the engine reaches a preset
over-temperature condition, the engine
automatically switches to alternating
cylinder operation. Each disabled cylinder
acts as an air pump and cools the engine.

When this occurs, your vehicle still
operates, however:
•

Engine power is limited.

•

The air conditioning system turns off.

Continued operation increases the engine
temperature, causing the engine to
completely shut down. Your steering and
braking effort increases in this situation.

When the engine temperature cools, you
can re-start the engine.

Note:

Have your vehicle checked as soon

as possible to minimize engine damage.

333

Crash and Breakdown Information

DRIVING WHEN FAIL-SAFE MODE
IS ACTIVATED

WARNING:

Fail-safe mode is for

use during emergencies only. Operate
your vehicle in fail-safe mode only as
long as necessary to bring your vehicle
to rest in a safe location and seek
immediate repairs. When in fail-safe
mode, your vehicle will have limited
power, will not be able to maintain
high-speed operation, and may
completely shut down without warning,
potentially losing engine power, power
steering assist, and power brake assist,
which may increase the possibility of a
crash resulting in serious injury.

WARNING:

Do not remove the

coolant reservoir cap when the engine is
on or the cooling system is hot. Wait 10
minutes for the cooling system to cool
down. Cover the coolant reservoir cap
with a thick cloth to prevent the
possibility of scalding and slowly remove
the cap. Failure to follow this instruction
could result in personal injury.

Continued operation increases the engine
temperature, causing the engine to
completely shut down. Your steering and
braking effort increases in this situation.

When the engine temperature cools, you
can re-start the engine. Have your vehicle
checked as soon as possible to minimize
engine damage.

Your vehicle has limited engine power
when in the fail-safe mode, drive your
vehicle with caution. Your vehicle does not
maintain high-speed operation and the
engine may operate poorly.

Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation:

Pull off the road as soon as safely
possible and switch the engine off.

2. If you are a member of a roadside

assistance program, we recommend
that you contact your roadside
assistance service provider.

3. If this is not possible, wait for a short

period of time for the engine to cool.

4. Check the coolant level. If the coolant

level is at or below the minimum mark,
add prediluted coolant immediately.

5. When the engine temperature cools,

you can re-start the engine. Have your
vehicle checked as soon as possible to
minimize engine damage.

Note:

Driving your vehicle without repair

increases the chance of engine damage.

FAIL-SAFE COOLING INDICATORS

E103308

If the engine begins to overheat,
the coolant temperature gauge
moves toward the red zone.

E67028

A warning lamp illuminates and
a message may appear in the
instrument cluster display.

334

Crash and Breakdown Information

TOWING YOUR VEHICLE
PRECAUTIONS

Use the following guidelines when towing
your vehicle. Failure to follow this
instruction could result in vehicle damage
not covered by the vehicle warranty.

Note:

Make sure you properly secure your

vehicle to the tow vehicle.

Note:

If you are unsure of the vehicle’s

configuration, contact an authorized dealer.

RECREATIONALLY TOWING
YOUR VEHICLE - AWD,
EXCLUDING: FULL HYBRID
ELECTRIC VEHICLE (FHEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)

You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could
occur. You must recreational tow your
vehicle with all four wheels off the ground,
such as when using a car-hauling trailer.
Otherwise, you cannot recreational tow
your vehicle.

RECREATIONALLY TOWING
YOUR VEHICLE - FWD,
EXCLUDING: FULL HYBRID
ELECTRIC VEHICLE (FHEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)

You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could
occur. Place the front wheels on a
two-wheel tow dolly. If you are using a tow
dolly, follow the instructions specified by
the equipment provider.

Note:

Release the parking brake before

towing your vehicle. See

Manually

Releasing the Electric Parking Brake

(page 225).

RECREATIONALLY TOWING
YOUR VEHICLE - FULL HYBRID
ELECTRIC VEHICLE (FHEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)

Follow these guidelines if you have a need
for recreational towing. An example of
recreational towing is towing your vehicle
behind a motorhome. These guidelines
ensure that you do not damage the
transmission.

Note:

Put your climate control system in

recirculated air mode to prevent exhaust
fumes from entering your vehicle. See

Climate Control

(page 129).

You can tow your vehicle with all four
wheels on the ground under the following
conditions:
•

You switch

Neutral Tow

on.

•

Your vehicle is facing forward for
towing in a forward direction.

335

Towing Your Vehicle

•

You release the parking brake.

•

You do not exceed 70 mph (113 km/h).

Switching

Neutral Tow

Switch your vehicle on in accessory
mode.

2. Press the menu button on the steering

wheel to enter the information display
main menu.

3. Select

Settings

4. Select

Neutral Tow

5. Follow the instructions on the

information display.

6. Fully press the brake pedal.

Shift into neutral (N).

8. Switch the ignition off.

Note:

Switching neutral tow on requires

battery power.

Note:

If the parking brake is applied, a

message appears in the information display.

Note:

If your vehicle has an ignition key, you

cannot remove the key from the ignition
when the transmission is in neutral (N) and
your vehicle is off.

Note:

Start the engine and allow it to run

for a few minutes at the beginning of each
day, and every six hours or fewer. With the
engine running and your foot on the brake,
shift into drive (D) and then into reverse (R)
before shifting back into neutral (N). Before
continuing to tow, switch neutral tow on.

EMERGENCY TOWING -
EXCLUDING: FULL HYBRID
ELECTRIC VEHICLE (FHEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)

If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
powertrain and transmission configuration,
under the following conditions:
•

Your vehicle is facing forward for
towing in a forward direction.

•

Use the manual park release
procedure. Failure to do so may result
in damage to the transmission.

•

Maximum speed is 35 mph (56 km/h).

•

Maximum distance is 50 mi (80 km).

EMERGENCY TOWING - FULL
HYBRID ELECTRIC VEHICLE
(FHEV)/PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)

Your vehicle is facing forward for
towing in a forward direction.

•

You switch

Neutral Tow

on.

•

You release the parking brake.

•

Maximum speed is 35 mph (55 km/h).

•

Maximum distance is 50 mi (80 km).

Switching

Neutral Tow

Switch your vehicle on in accessory
mode.

336

Towing Your Vehicle

2. Press the menu button on the steering

wheel to enter the instrument cluster
display main menu.

3. Select

Settings

4. Select

Vehicle Settings

5. Select

Neutral Tow

6. Follow the instructions on the

instrument cluster display.

Fully press the brake pedal.

8. Shift into neutral (N).
9. Switch your vehicle off.

Note:

Failure to follow these instructions

could result in damage to the transmission.

Note:

Switching neutral tow on requires

battery power.

Note:

Put your climate control system in

recirculated air mode to prevent exhaust
fumes from entering your vehicle. See

Climate Control

(page 129).

Switching

Neutral Tow

Off

Switch your vehicle on in accessory
mode.

2. Fully press the brake pedal.
3. Shift into park (P).

TOWING YOUR VEHICLE – TROUBLESHOOTING - FULL HYBRID
ELECTRIC VEHICLE (FHEV)/PLUG-IN HYBRID ELECTRIC VEHICLE
(PHEV)

TOWING YOUR VEHICLE – INFORMATION MESSAGES

Description

Message

Reminder to switch off the ignition when in neutral tow.

Neutral Tow Engaged

Turn Ignition Off for

Towing

Displays when neutral tow is active and you want to exit

neutral tow.

Neutral tow engaged

Depress Brake and Select

Park to Exit Neutral Tow

Reminder to remove park brake when in neutral tow.

Neutral Tow Remove

Park Brake for Towing

Displays when the neutral tow is off.

Neutral Tow Disengaged

Displays when neutral tow is on.

Neutral Tow Enabled

Leave Transmission in

Neutral

337

Towing Your Vehicle

GETTING THE SERVICES YOU
NEED

Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.

Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.

A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.

Away From Home

If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.

In the United States:

Mailing address

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone

1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.

Additional information and resources are
available online:

Website

www.owner.ford.com

These are some of the items that can be
found online:
•

U.S. dealer locator by Dealer Name,
City/State or Zip Code.

•

Owner Manuals.

•

Maintenance Schedules.

•

Recalls.

•

Ford Extended Service Plans.

•

Ford Genuine Accessories.

•

Service specials and promotions.

In Canada:

Mailing address

Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)
7-1-1 (Customer Service for Deaf and
Hard-of-Hearing Customers)

Website

www.ford.ca

Additional Assistance

If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:

Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.

338

Customer Assistance

2. If your inquiry or concern remains

unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.

3. If you require assistance or clarification

on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.

In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
•

Vehicle Identification Number.

•

Your telephone number (home and
business).

•

The name of the authorized dealer and
city where located.

•

The vehicle’s current odometer reading.

In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.

Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.

California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:

Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR

2. Four or more repair attempts are made

on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR

3. The vehicle is out of service for repair

of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).

In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:

Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126

339

Customer Assistance

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)

Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.

The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.

Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.

BBB AUTO LINE Application: Using the
information that follows, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
needs to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB reviews
the claim for eligibility under the Program
Summary Guidelines.

You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:

BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102

BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.

For additional information, refer to the
Better Business Bureau website.

Note:

Ford Motor Company reserves the

right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.

340

Customer Assistance

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)

For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.

In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.

CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.

GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA

Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.

If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.

The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.

If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:

FORD MOTOR COMPANY

Customer Relationship Centers in:

341

Customer Assistance

E-mail

Fax

Phone

Customer Relation-

ship Center

apemcrc@ford.com

N/A

Asia Pacific

atnclien@ford.com

N/A

+1-800-841-3673

Caribbean and

Central America

menacac@ford.com

971 4 3327 266

Ford

Middle East

80004443673

Lincoln

80004441067

UAE

80004441066

Saudi Arabia

8008443673

Mobily and Zain cell

phone users in Saudi

800850078

Kuwait

22280384

nafcrc@ford.com

N/A

North Africa

atnclien@ford.com

N/A

+1-800-841-3673

Puerto Rico and U.S.

Virgin Islands

ssacrc@ford.com

N/A

Sub-Saharan Africa

infokr1@ford.com or

infokr@lincoln.com

N/A

+82-02-1600-6003

South Korea

If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, expcso@ford.com.

If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.

Customers in the U.S. should call
1-800-392-3673.

342

Customer Assistance

ORDERING ADDITIONAL
OWNER'S LITERATURE

To order the publications in this portfolio,
contact Helm, LLC at:

HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service

Or to order a free publication catalog, call
toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

Helm, LLC can also be reached by their
website:

www.helminc.com

(Items in this catalog may be purchased
by credit card, check or money order.)

Obtaining a French Owner’s
Manual

French Owner’s Manual can be obtained
from your authorized dealer or by
contacting Helm, LLC using the contact
information listed previously in this section.

REPORTING SAFETY DEFECTS
(U.S. ONLY)

If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.

If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.

To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to

www.safercar.gov

; or write to:

Administrator

1200 New Jersey Avenue,
Southeast

Washington, D.C. 20590

You can also obtain other information
about motor vehicle safety from

www.safercar.gov

REPORTING SAFETY DEFECTS
(CANADA ONLY)

If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.

343

Customer Assistance

Ford Escape (2024 year). Manual in english - page 10