Ford Mustang (2022 year). Manual in english

USB and Media Issues

Possible Solution(s)

Possible Cause(s)

Issue

Make sure that the device

does not have an auto-

install program or active

security settings.

Make sure you are not

leaving the device in your
vehicle during very hot or

cold temperatures.

This is a device limitation.

SYNC does not recognize

my device when I turn on the

car.

Review the device compatib-

ility chart on the SYNC

website to confirm your

phone supports the

Bluetooth®

audio

streaming function.

This is a phone-dependent

feature.

Bluetooth®

audio does not

stream.

Make sure you correctly

connect the device to SYNC,

and that you have pressed

play on your device.

The device is not connected.

Make sure that all song

details are populated.

Your music files may not

contain the correct artist,

song title, album or genre

information.

SYNC does not recognize

music that is on my device.

The file may be corrupted.

Some devices require you to

change the USB settings

from mass storage to MTP

class.

The song may have copy-

right protection, which does

not allow it to play.

Switch radio bands and

return to Sirius or switch the

feature off. You can then

change the Sirius station

using the directional

buttons.

Sirius Replay is active.

I cannot change the Sirius

station.

394

SYNC™

(If Equipped)

Voice Command Issues

Possible Solution(s)

Possible Cause(s)

Issue

Review the phone voice

commands and the media

voice commands at the

beginning of their respective

sections.

You may be using the wrong

voice commands.

SYNC does not understand

what I am saying.

After pressing the voice icon,

wait until after the tone

sounds and Listening

appears before saying a

command. Any command

spoken before this does not

You may be speaking too

soon or at the wrong time.

Review the media voice

commands at the beginning

of the media section.

You may be using the wrong

voice commands.

SYNC does not understand

the name of a song or artist.

Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

system does not play music
by Prince and the Revolution

or Prince and the New

Power Generation.

You may be saying the

name differently than the

way you saved it.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters in the title. The system

does not recognize them.

Review the Phone voice

commands at the beginning

of the phone section.

You may be using the wrong

voice commands.

SYNC does not understand

or is calling the wrong

contact when I want to

make a call.

395

SYNC™

(If Equipped)

Voice Command Issues

Possible Solution(s)

Possible Cause(s)

Issue

Make sure you are saying the
contacts exactly as they are

listed. For example, if you

save a contact as Joe

Wilson, say "Call Joe

Wilson".

Using the SYNC phone

menu, open the phonebook

and scroll to the name

SYNC is having trouble

understanding. SYNC will

read the name to you, giving

you some idea of the

pronunciation SYNC is

expecting.

You may be saying the

name differently than the

way you saved it.

The system works better if

you list full names, such as

"Joe Wilson" rather than

"Joe".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters, such as 123 or ICE, as

the system does not recog-

nize them.

Contacts in your phonebook

may be very short and

similar, or they may contain

special characters.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

Your phonebook contacts

may be in CAPS.

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

Ensure you have a compat-

ible smartphone; an Android

with OS 2.3 or higher or an

iPhone 3GS or newer with

iOS 5.0 or higher. Addition-

ally, ensure your phone is

An AppLink capable phone

is not connected to SYNC.

AppLink Mobile Applica-

tions: When I select "Find

New Apps," SYNC does not

find any applications.

paired and connected to

396

SYNC™

(If Equipped)

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

SYNC in order to find

AppLink-capable apps on

your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

Ensure you have down-

loaded and installed the
latest version of the app

from your phone's app store.
Ensure the app is running on

your phone. Some apps

AppLink-enabled apps are

not installed and running on

your mobile device.

My phone is connected, but

I still cannot find any apps.

require you to register or

phone before using them
with AppLink. Also, some

may have a Ford SYNC

setting, so check the app's

settings menu on the phone.

Closing and restarting apps

may help SYNC find the

application if you cannot

discover it inside the vehicle.

On an Android device, if

apps have an Exit or Quit

Sometime apps do not

properly close and re-open

their connection to SYNC,

over ignition cycles, for

example.

My phone is connected, my

app(s) are running, but I still

cannot find any apps.

option, select that then

restart the app. If the app

does not have that option,

you can also manually Force

Close the app by going to

the phone's settings menu,

selecting Apps. then finding

the particular app and

choosing Force stop.

Remember to restart the

app afterwards, then select

Find New Apps on SYNC.

397

SYNC™

(If Equipped)

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

On an iPhone with iOS7+, to

force close an app, double

tap the home button then

swipe up on the app to close

it. Touch the home button
again, then select the app

again to restart it. After a

few seconds, the app should

appear in the SYNC Mobile

App menu.

Reset the

Bluetooth®

your phone by turning it off

and then turning

Bluetooth®

back on. If you

are in your vehicle, SYNC

should be able to automatic-

ally re-connect to your

phone if you press the

Phone button.

There is a

Bluetooth®

bug

on some older versions of

the Android operating

system that may cause apps

that were found on your

previous vehicle drive to not

be found again if you have

not turned off

Bluetooth®

My Android phone is

connected, my app(s) are

running, I restarted them,

but I still cannot find any

apps.

398

SYNC™

(If Equipped)

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

Unplug the USB cable from

the phone, wait a moment,

and plug the USB cable

back in to the phone. After a
few seconds, the app should

appear in SYNC's Mobile

Apps Menu. If not, "Force

Close" the application and

restart it.

The USB connection to

SYNC may need to be reset.

My iPhone phone is

connected, my app is

running, I restarted the app

but I still cannot find it on

SYNC.

Try increasing the

Bluetooth®

volume of the

device by using the device's

volume control buttons

which are most often found

on the side of the device.

The

Bluetooth®

volume on

the phone may be low.

I have an Android phone. I

found and started my media
app on SYNC, but there is no

sound or the sound is very

low.

Force close or uninstall the

apps you do not want SYNC
to find. If the app has a "Ford

SYNC" setting, disable that

setting in the app's settings

menu on the phone.

Some Android devices have

a limited number of

Bluetooth®

links apps can

use to connect. If you have

more AppLink apps on your

phone than the number of

available

Bluetooth®

links,

you will not see all of your

apps listed in SYNC's mobile

apps menu.

I can only see some of the

AppLink apps running on my

phone listed in SYNC's

Mobile Apps Menu.

SYNC System Reset

The SYNC system in your vehicle has System Reset feature that can be performed if

the function of a SYNC feature is lost. This reset is intended to restore functionality and

will not erase any information previously stored in the system (Such as paired devices,

phonebook, call history, text messages, or user settings). To perform a System Reset,

press and hold the Seek Up (>>) button while pressing and holding the Radio Power

button. Release both buttons after 2-3 seconds. Please allow a few minutes for the

reset to complete. After a few minutes has passed you can resume using the SYNC

system.

399

SYNC™

(If Equipped)

GENERAL INFORMATION

WARNING:

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

About SYNC

The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.

Note:

You can switch the system on and

use it for up to an hour without switching
the ignition on.

Note:

You can use the system after you

switch the ignition off for up to 10 minutes
or until you open a door.

Note:

For your safety, some features are

speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h).

Using the Touchscreen

E293823

Status bar.

Home screen.

Clock. See

Settings

(page 431).

Outside air temperature.

Feature bar.

Status Bar

Cell phone microphone muted.

Audio system muted.

Software update installed.

Wi-Fi connected.

Cell phone roaming.

Text message received.

400

SYNC™ 3

(If Equipped)

Automatic crash notification
system off.

Cell phone network signal
strength.

Vehicle data sharing on.

Vehicle location sharing on.

Vehicle data and vehicle location
sharing on.

Wireless charger active.

Feature Bar

E100027

Select to use the radio, a USB, a
media player or a

Bluetooth®

device. See

Entertainment

(page 409).

E283811

Select to adjust climate settings
See

Climate

(page 419).

Select to make calls and access
the phonebook on your cell
phone. See

Phone

(page 421).

Select to use the navigation
system. See

Navigation

(page

423).

Select to search for and use
compatible apps on your iOS or
Android device. See

Apps

(page

428).

E280315

Select to adjust system settings.
See

Settings

(page 431).

Cleaning the Touchscreen

See

Cleaning the Interior

(page 297).

Updating the System

Updating the System Using a USB Drive

Downloading an Update

Go to the SYNC update page on the
local Ford website.

2. Download the update.

Note:

The website notifies you if an update

is available.

3. Insert a USB drive into your computer.

Note:

The USB drive needs to be empty and

meet the minimum requirements detailed
on the website.

4. Follow the instructions provided to

download the update to the USB drive.

Installing an Update

Note:

You can use the system when an

installation is in progress.

Disconnect all other USB devices from
the USB ports.

2. Connect the USB drive with the update

to a USB port.

Note:

Installation starts automatically

within 10 minutes.

Updating the System Using a Wi-Fi
Network Connection

Connecting to a Wi-Fi Network

E280315

Select the settings option on the
feature bar.

Select

Automatic Updates

2. Select

System Wi-Fi

3. Switch

System Wi-Fi

on.

4. Select

Available Wi-Fi Networks

5. Select an available Wi-Fi network.

Note:

Enter the network password to

connect to a secure network.

401

SYNC™ 3

(If Equipped)

Switching Automatic System Updates
On

E280315

Select the settings option on the
feature bar.

Select

Automatic Updates

2. Switch

Automatic System Updates

on.

The system is now set to check for and
receive system updates when it is
connected to a Wi-Fi network.

Note:

You can use the system when a

download is in progress.

Note:

If the system is disconnected from

the Wi-Fi network when a download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.

Additional Information and
Assistance

For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local Ford
website.

USING VOICE RECOGNITION

The SYNC 3 system allows you to use voice
commands to control features like audio
and climate controls. By using voice
commands, you can keep your hands on
the wheel and your eyes on the road.

You can access each feature controlled by
SYNC 3 through a variety of commands.

E142599

To activate the SYNC 3 voice
commands push the voice
button on the steering wheel and

wait for the prompt.

___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context
and the description of the command tell
you what to say for this dynamic option.

There are some commands that work for
every feature, these commands are:

Action and Description

Voice Command

Brings you to the main menu.

Main Menu

Returns you to the previous screen.

Go back

Ends the voice session.

Cancel

Gives you a list of possible voice commands.

List of Commands

You can name any feature and the system gives a list of
commands available for the feature. For example, you could
say:

___ List of Commands

Phone List of Commands

Navigation List of Commands

402

SYNC™ 3

(If Equipped)

Action and Description

Voice Command

You can use this command to view the next page of options on
any screen where multiple pages of choices are given.

You can use this command to view the previous page of options
on any screen where multiple pages of choices are given.

Gives you available commands you can use on the current
screen.

Help

Included here are some of the most
popular commands for each SYNC 3
feature.

Audio Voice Commands

___ is a dynamic listing, meaning that for
audio voice commands it can be the name
of a Sirius channel or a channel number, a
radio frequency number, or the name of an
artist, album, song or a genre.

To control the media features, press the voice button and when prompted, say:

Description

Voice Command

You can say the Sirius channel name or number
such as "Sirius channel 16".

Sirius Channel ___

You can also tune to a Sirius channel by saying the channel's name, such as "The Pulse".

Allows you to tune to a specific FM or AM
frequency such as "FM 88.7" or "AM 1580".

AM ___

FM ___

Allows you to tune to a specific HD frequency
such as “FM 88.7 HD 1”.

FM ___ HD ___

Allows you to listen to music on your

Bluetooth®

connected device.

Bluetooth Audio

Allows you to listen to music on your USB
connected device.

USB

For USB audio only, you can say the name of an
artist, album, song or a genre to listen to that
selection. Your system must finish indexing
before this option is available. For example, you
could say "Play artist The Beatles" or "Play song
Penny Lane".

Play Genre ___

Play Playlist ___

Play Artist ___

Play Album ___

Play Podcast ___

Play Song ___

403

SYNC™ 3

(If Equipped)

Description

Voice Command

Play Audiobook ___

For USB audio only, you can say the name of an
artist, album, or a genre to browse by that selec-
tion. Your system must finish indexing before this
option is available. For example you can say
"Browse artist The Beatles" or "Browse genre
folk".

Browse ___

Browse Artist ___

Browse Album ___

Browse Genre ___

Browse Playlist ___

Browse Audiobook ___

Browse Podcast ___

This option may not be available in all markets or may require a subscription.

Climate Voice Commands

(If Equipped)

You can control the temperature of the
vehicle using voice commands.

___ is a dynamic listing, meaning that for
climate voice commands it can be the
desired degrees for the temperature
setting.

To adjust the temperature, say:

Description

Voice Command

Adjust the temperature between 60–85°F

(15.5–29.5°C).

Set the Temperature to ____

Phone Voice Commands

Pairing a Phone

You can use voice commands to connect
your

Bluetooth®

-enabled phone to the

system.

To pair your phone, press the voice button and when prompted, say:

Description

Voice Command

Follow the on-screen instructions to complete the pairing

process. See

Settings

(page 431).

Pair Phone

404

SYNC™ 3

(If Equipped)

Making Calls

___ is a dynamic listing, meaning that for

phone voice commands it can be the name
of the contact you wish to call or the digits
you want to dial.

Press the voice button and say a command similar to the following:

Description

Voice Command

Allows you to call a specific contact from your phonebook
such as "Call Jenny".

Call ___

Allows you to call a specific contact from your phonebook
at a specific location such as "Call Jenny at Home".

Call ___ at ___

Allows you to dial a specific number such as “Dial 867-5309”.

Dial ___

Please make sure that you are saying the
contact name exactly as it appears in your
contact list.

Once you have provided the digits of the phone number, you can say the following
commands:

Description

Voice Command

If you did not enter the full number with the first command, you
can continue saying the number.

<0-9>

Tells SYNC 3 to make the phone call.

Dial

Tells SYNC 3 to erase the last block of digits you state.

Delete

Tells SYNC 3 to erase the entire number.

Clear

405

SYNC™ 3

(If Equipped)

Text Message Voice Commands

To access text message options, press the voice button and say:

Description

Voice Command

Listen to Message

You can say the number of the message you
would like to hear.

Listen to text message ___

Reply to Message

You can say the number of the message you
would like to respond to.

Reply to Message ____

You can say the contact of the most recent
message to respond.

Reply to ____

Navigation Voice Commands

(If

Equipped)

Setting a Destination

You can use any of the following
commands to set a destination or find a
point of interest.

___ is a dynamic listing, meaning that for
navigation voice commands it can be a POI
category or a major brand name, where a
major brand name is a chain with more
than 20 locations.

You can find an address, a point of interest (POI), or search for points of interest
by category:

Description

Voice Command

Allows you to enter the address search functionality. You can
also search for an address in a specific state or province.

Find an Address

State the name of the POI category or major brand name you
would like to search for such as "Find restaurants".

Find a ___

Allows you to enter the POI search functionality.

Find a POI

Allows you to enter the intersection search functionality.

Find an Intersection

State the name of a POI category or major brand name you would
like to search for.

Find the Nearest
<POI Category>

Allows you to see a list of your previous destinations.

Show Previous
Destinations

406

SYNC™ 3

(If Equipped)

Description

Voice Command

Allows you to see a list of your favorite destinations.

Show Favorites

Allows you to route to your home address.

Drive Home

Allows you to route to your work address.

Drive to Work

In addition, you can say these commands when a route is active:

Description

Voice Command

Cancels the current route.

Cancel Route

Allows you to select an alternate route.

Detour

Repeats the last guidance prompt.

Repeat Instruction

Displays the active route.

Show Route

Displays the list of upcoming maneuvers.

Route Summary

Provides current location.

Where Am I

Allows you to zoom in on the map.

Zoom in

Allows you to zoom out from the map.

Zoom out

Mobile App Voice Commands

(If Equipped)

The following voice commands are always available:

Description

Voice Command

SYNC 3 will prompt you to say the name of an app to start it on
SYNC 3.

Mobile Apps

SYNC 3 will list all of the currently available Mobile Apps.

List Mobile Apps

SYNC 3 will search and connect to compatible app(s) running on
your mobile device.

Find Mobile Apps

407

SYNC™ 3

(If Equipped)

There are also voice commands that you can use when app(s) are connected to
SYNC 3:

Description

Voice Command

At any time, you can say the name of a mobile app to start the
mobile app on SYNC 3.

Say the name of an
app

SYNC 3 will list the available voice commands for the specified
app if the app is running on SYNC 3.

Say the name of an
app, followed by
help

SiriusXM Traffic and Travel Link
Voice Commands

(If Equipped)

SiriusXM Traffic and Travel Link may not
be available in all markets. Activation and
a subscription are required.

You can say the following commands to access SiriusXM Traffic and Travel Link:

Description

Voice Command

Displays a list of traffic incidents.

Show Traffic

Displays the current weather map.

Show Weather Map

Displays a list of fuel prices.

Show Fuel Prices

Displays the 5 day weather forecast.

Show 5 Day Fore-
cast

Help

Voice Settings Commands

You can say the following commands to access the voice settings:

Description

Voice Command

Allows you to enter the voice settings functionality.

Voice Settings

Sets standard prompting with longer prompts.

Interaction Mode
Standard

Sets advanced prompting with shorter prompts.

Interaction Mode
Advanced

Allows the system to confirm before making a phone call.

Phone Confirmation On

408

SYNC™ 3

(If Equipped)

Description

Voice Command

The system does not confirm before placing a call.

Phone Confirmation Off

The system displays a short list of available commands.

Voice Command Lists On

The system does not display the list of commands.

Voice Command Lists Off

You can use the volume control to adjust
the volume of the system voice prompts.
While prompt is active, adjust the volume
control up or down to your desired setting.

Note:

Depending on the current climate

control settings, the fan speed may
automatically go down while issuing voice
commands or while making and receiving
phone calls via SYNC to reduce the amount
of background noise in the vehicle. The fan
speed will automatically return to normal
operation once the voice session ends. You
can adjust the fan speed during a voice
session, simply press the fan buttons (or
turn the fan knob) to increase or decrease
the fan speed to the setting you prefer.

To disable this automatic fan speed
reduction feature during voice sessions,
press and hold the climate control AC and
Recirculated air buttons simultaneously,
release and then increase fan speed within
2 seconds. To re-enable this feature, repeat
the above sequence.

ENTERTAINMENT

E293491

Audio source. Select to choose
a different audio source.

Presets. Swipe left to view more
presets.

You can access these options using the
touchscreen or voice commands.

Sources

Press this button to select the source of
media you want to listen to.

409

SYNC™ 3

(If Equipped)

Ford Mustang (2022 year). Manual in english - page 25