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Ford C-MAX Hybrid / Energi (2017 year). Manual - part 38

Status

Convenience Cord LED Indicators

Vehicle

Fault

Check

Outlet

The convenience cord is not connected to your

vehicle.

Off

The convenience cord is connected, but your

vehicle is not charging.

Off

Your vehicle is charging.

Blink

Off

Ground Fault Circuit Interrupter (GFCI) Fault

Detected.

Off

Blink

Off

The convenience cord is retrying to charge.

Ground Fault Circuit Interrupter (GFCI) Fault

Detected.

Off

The convenience cord has exhausted its retry

attempts. Your vehicle is not charging, or there is

an internal fault in the charging equipment.

The convenience cord detected a high temper-

ature at the AC plug and is waiting for the AC plug

to return to a normal operating temperature.

Off

Blink

The convenience cord detected a high temper-

ature at the AC plug. The AC plug has returned to

a normal operating temperature. Your vehicle is

ready to charge at a reduced current.

Off

Blink

The convenience cord detected a high temper-

ature at the AC plug. The AC plug has returned to

a normal operating temperature. Your vehicle is

charging at a reduced current.

Blink

Off

Blink

The convenience cord detected a high temper-

ature at the AC plug. Your vehicle is not charging.

The convenience cord has exhausted its retry

attempts.

Off

Blink

Have the outlet checked by a qualified electrician and make sure the AC plug fits firmly

into the outlet. Contact an authorized EV certified dealer if problem persists.

Charge Port

The charge port is located between the
front left-hand side door and the front
left-hand side wheel well. Press the
indentation on the charge port door to
open and close it.

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Note: Do not force the charge port door
open or closed. Forcing the door open or
closed damages the charge port.

You can modify the light ring illumination
settings. The light ring located around the
charge port indicates the charge status of
the high voltage battery in your vehicle.
Divided into four quadrants, the charge
port light ring displays the state of charge
in 25 percent increments.

You can press the unlock button on your
key fob to view the charge status of your
vehicle. Based on which quadrants light,
you can determine the current state of
charge. If the charge is below 25 percent,
the light ring does not light. Do not forget
to press the lock button on your key fob to
re-lock your vehicle.

The light ring also displays the current
state of charge when opening the doors.

The cord acknowledgment feature
activates when you initiate a charge cycle.
The four light quadrants each individually
flash in a clockwise motion, starting with
the top right-hand side light and ending
with the top left-hand side, two times
confirming that the system detects the
charging coupler.

Charging

Note: Your vehicle must be in park (P) to
charge.

To charge your high voltage battery:

Put your vehicle in park (P) and switch
off your vehicle.

2. Press the indentation on the charge

port door to open it.

3. Plug the charging coupler into the

charge port on your vehicle. Make sure
the button clicks confirming you have
completely engaged the coupler.

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4. Verify that the cord acknowledgment

feature activates. The cord
acknowledgment feature activates
when you initiate a charge cycle.

5. If using a 240 volt charging station,

follow the instructions on the charge
station to begin the charging process.

The light ring located around the charge
port indicates the charge status of the high
voltage battery in your vehicle:
•

When the top right-hand side quadrant
is pulsing, the charge is between 0-25
percent.

•

When the top right-hand side quadrant
is on and the bottom right-hand
quadrant is pulsing, the charge is
between 25-50 percent.

•

When both right-hand side quadrants
are on and the bottom left-hand side
quadrant is pulsing, the charge is
between 50-75 percent.

•

When three quadrants are on and the
top left-hand side quadrant is pulsing,
the charge is between 75-100 percent.

•

When all the lights on the light ring are
on, the charge is complete.

Note: The light ring will turn off one minute
after reaching a full charge.

Locking the Charging Coupler

Note: To lock the charging coupler, you
need a padlock or a combination lock with
a shackle diameter of 0.2 in (5 mm) or less.
Also, the straight portion of the shackle
must be 1.0 in (25.4 mm) or longer.

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Insert the lock through the hole in the
charging coupler button.

2. Lock the padlock or combination lock.

Waiting to Charge

When you select Value Charge, charging
may not begin upon plugging in. The
vehicle may delay charging to take
advantage of off-peak electricity rates. The
vehicle will optimize the charge schedule
to be complete by the next GO Time.

When waiting to charge (not actively
charging), the light ring will indicate the
present state of charge of the high voltage
battery as follows:
•

When the top right quadrant light is off,
the charge is between 0–25 percent.

•

When the top right quadrant light is on
and the bottom right quadrant is off,
the charge is between 25–50 percent.

•

When both right side quadrant lights
are on and the bottom left quadrant is
off, the charge is between 50–75
percent.

•

When three quadrant lights are on and
the top left quadrant is off, the charge
is between 75–100 percent.

•

When all lights on the entire ring are
on, the charge is 100 percent.

Note: When the vehicle is waiting to charge,
the light ring will turn off one minute after
displaying the present state of charge. When
the vehicle automatically begins charging,
the light ring will turn on and display how
far along the charge is per the section above.

Note: If the system detects a vehicle
charging system fault at any point in a
charge cycle, the entire light ring will flash
continuously for one minute and then turn
off. If this happens, unplug the charging
coupler and then plug it back into the charge
port receptacle. If the problem persists,
contact an authorized dealer.

You can modify the light ring lighting
conditions by using the touchscreen
system.

Disconnecting the Charging
Coupler

Note: Do not pull the wall plug from the
wall while the vehicle is charging. Doing so
may damage the outlet and the cord.

Remove the lock from the charging
coupler button.

2. Press the button on the charging

coupler.

3. While holding the button, remove the

charging coupler from the charge port
receptacle on your vehicle.

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4. Close the charge port door by pressing

the indentation on the charge port
door. Continue pressing the indentation
while the door rotates
counterclockwise and closes.

HIGH VOLTAGE BATTERY CUT-
OFF SWITCH

The high-voltage shut off operation shuts
off power from the high-voltage battery
after a collision, or if your vehicle receives
a substantial physical jolt.

To reactivate your vehicle after either
event, perform the following steps:

Turn the ignition off.

2. Turn the ignition on.

3. If your vehicle is not powered after this

sequence, repeat steps 1 and 2 up to
two more times.

For vehicles equipped with a push button
start system:

Press the START/STOP button to
turn ignition off.

2. Press the brake pedal and press the

START/STOP button.

3. If your vehicle is not powered after this

sequence, repeat steps 1 and 2 up to
two more times.

Note: During this process, your vehicle will
detect if the electrical system is safe and
reactivate. Once your vehicle determines
the electrical system safe, you can start your
vehicle as you would normally by either
turning the ignition key or by pressing the
brake in combination with the
START/STOP button.

Note: In the event your vehicle does not
reactivate after the third key cycle, contact
an authorized dealer.

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