Lincoln MKZ Hybrid (2019 year). Manual - part 30

Wi-Fi Access Point issues

Possible solution

Possible cause

Issue

SYNC 3 currently does not provide an access point.

SYNC 3 does not currently provide a
access point.

SYNC 3 is not seen when
searching for Wi-Fi
networks from your phone
or other devices.

Check the signal quality (under network details), if SYNC 3 indicates
good or excellent, test with another high-speed equipped access
point where the environment is more predictable.

Poor signal strength, too far from the
access point, access point is supporting
multiple connections, slow Internet
connection or other problems.

Software download takes
too long.

Test the connection with another device, if the access point requires
a subscription, you may contact the service provider.

It is possible that there is no new soft-
ware. The connected access point may
be a managed one and it requires either
a subscription or agreeing to the terms
and conditions.

SYNC 3 seems to connect
with a access point and the
signal strength is excellent
but the software is not
being updated.

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SYNC™ 3

AppLink Issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you have a compatible smartphone; an Android with OS
2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.
Additionally, make sure you pair and connect your phone to SYNC 3
in order to find AppLink-capable apps on your device. iPhone users
must also connect to a USB port with an Apple USB cable.

You did not connect an Applink Compat-
ible phone to SYNC 3.

AppLink Mobile Applica-
tions: When I select "Find
Mobile Apps," SYNC 3
does not find any applica-
tions.

Make sure you have downloaded and installed the latest version of
the app from your phone's app store. Make sure the app is running
on your phone. Some apps require you to register or login to the app
on the phone before using them with AppLink. Also, some may have
a "Ford SYNC" setting, so check the app's settings menu on the phone.

AppLink-enabled apps are not installed
and running on your mobile device.

My phone is connected,
but I still cannot find any
apps.

Closing and restarting apps may help SYNC 3 find the application if
you cannot discover it inside the vehicle. On an Android device, if
apps have an 'Exit' or 'Quit' option, then select it and restart the app.
If the app does not have that option, select the phone's settings menu
and select 'Apps', then find the particular app and choose 'Force stop.'
Do not forget to restart the app afterward, then select "Find Mobile
Apps" on SYNC 3.

Sometimes apps do not properly close
and re-open their connection to SYNC 3,
over ignition cycles, for example.

My phone is connected, my
app(s) are running, but I still
cannot find any apps.

On an iPhone with iOS7+, to force close an app, double tap the home
button then swipe up on the app to close it. Tap the home button
again, then select the app again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile App's Menu.

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SYNC™ 3

AppLink Issues

Possible solution(s)

Possible cause(s)

Issue

Switch Bluetooth off and then on to reset it on your phone. If you are
in your vehicle, SYNC 3 should be able to automatically re-connect
to your phone if you press the "Phone" button.

There is a Bluetooth issue on some older
versions of the Android operating system
that may cause apps that were found on
your previous vehicle drive to not be
found again if you did not switch
Bluetooth off.

My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.

Unplug the USB cable from the phone, wait a moment, and plug the
USB cable back in to the phone. After a few seconds, the app should
appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the
application and restart it.

You may need to reset the USB connec-
tion to SYNC 3.

My iPhone is connected,
my app is running, I
restarted the app but I still
cannot find it on SYNC 3.

Increase the Bluetooth volume of the device by using the device's
volume control buttons which are most often found on the side of the
device.

The Bluetooth volume on the phone may
be low.

I have an Android phone. I
found and started my
media app on SYNC 3, but
there is no sound or the
sound is very low.

Force close or uninstall the apps you do not want SYNC 3 to find. If
the app has a "Ford SYNC" setting, disable that setting in the app's
settings menu on the phone.

Some Android devices have a limited
number of Bluetooth ports that apps can
use to connect. If you have more AppLink
apps on your phone than the number of
available Bluetooth ports, you will not see
all of your apps listed in the SYNC 3
mobile apps menu.

I can only see some of the
AppLink apps running on
my phone listed in the
SYNC 3 Mobile Apps
Menu.

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SYNC™ 3

Voice command issues

Possible solution

Possible cause

Issue

Review the cell phone voice commands and the media voice
commands at the beginning of their respective sections.

You may be using the wrong voice
commands.

SYNC 3 does not under-
stand what I am saying.

Refer to the audio display during an active voice session to find a list
of voice commands there.

Wait for the system to prompt you before you state your command.

You may be speaking too soon or at the
wrong time.

Review the media voice commands at the beginning of the media
section.

You may be using the wrong voice
commands.

SYNC 3 does not under-
stand the name of a song
or artist.

Say the song or artist name exactly as it is displayed on your device.
For example, say "Play Artist Prince" or "Play song Purple Rain".

You may not be saying the name exactly
as it appears on your device.

Make sure you are saying the complete title such as "California remix
featuring Jennifer Nettles".

If there are any abbreviations in the name, like ESPN or CNN, you
have to spell those: "E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album, and playlists names do not
have any special characters like *, - or +.

The song or artist name may have some
special characters that are not being
recognized by SYNC 3.

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SYNC™ 3

Voice command issues

Possible solution

Possible cause

Issue

Make sure that you are saying the name exactly as it appears on your
phone. For example, if your contact is "Joe Wilson", say "Call Joe
Wilson". If your contact name is "Mom", say "Call Mom".

You may not be saying the name exactly
as it appears on your phonebook.

SYNC 3 does not under-
stand or is calling the
wrong contact when I want
to make a call.

Make sure that your contact names do not have any special characters
like *, - or +.

The contact name may contain special
characters.

SYNC 3 applies the phonetic pronunciation rules of the selected
language to the contact names stored on your cell phone.

You may not be saying the name exactly
as it appears on your phonebook.

The SYNC 3 voice control
system is having trouble
recognizing foreign names
stored on my cell phone.

Helpful Hint: You can select your contact manually. Press PHONE.
Select the option for phonebook and then contact name. Press the
soft-key option to hear it. SYNC 3 will read the contact name to you,
giving you some idea of the pronunciation it is expecting.

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SYNC™ 3

Voice command issues

Possible solution

Possible cause

Issue

SYNC 3 applies the phonetic pronunciation rules of the selected
language to the names stored on your media player or USB flash
drive. It is able to make some exceptions for very popular artist names
(for example, U2) such that you can always use the English pronunci-
ation for these artists.

You may be saying the foreign names
using the currently selected language for
SYNC 3.

The SYNC 3 voice control
system is having trouble
recognizing foreign tracks,
artists, albums, genres and
playlist names from my
media player or USB flash
drive.

SYNC 3 uses a synthetically generated voice rather than pre-recorded
human voice.

SYNC 3 uses text-to-speech voice prompt
technology.

The system generates
voice prompts and the
pronunciation of some
words may not be accurate
for my language.

SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna").

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SYNC™ 3

Personal Profiles

Possible cause and solution

Issue

Personal Profiles have not been set up.

I cannot create a profile.

An invalid profile name was entered.

A memory button was not selected when prompted.

The vehicle’s ignition was not On and in Park or was shifted out of
Run or Park while creating a profile.

Personal Profiles is turned off.

The lock button was not selected on a keyfob when prompted.

I cannot link a keyfob.

The keyfob selected was already associated to another profile and
an overwrite was declined.

A profile recall was performed while linking a keyfob.

The vehicle’s ignition was not On and in Park, or was shifted out of
Run or Park while linking a keyfob.

The old linking method is used.

The unsaved setting is not supported by Personal Profiles.

My personalized settings do not save.

A different Personal Profile is active than expected.

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SYNC™ 3

Personal Profiles

Possible cause and solution

Issue

Another user has changed settings for the wrong Personal Profile.

A Personal Profile has not been created.

My profile will not recall.

Personal Profiles is turned off.

The requested profile is already active.

The memory button being used is not linked to a profile.

The keyfob being used is not linked to a profile.

The wrong keyfob is being used.

A button other than unlock or remote start is being pressed on a linked
keyfob.

The Personal Profile was deleted.

Personal Profiles is turned off.

My preset positions recall but my profile does not.

The vehicle is in motion.

My profile recalls but my preset positions do not.

The preset positions are the same as the Guest or previously active
profile.

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SYNC™ 3

Personal Profiles

Possible cause and solution

Issue

Unlink and relink your keyfob in the Personal Profiles menu. You may
need to see your authorized dealer.

I lost a keyfob.

Keyfobs had been erased and reprogramed. This could happen if you
let dealership add a new keyfob to replace lost one.

I lost all profiles.

Master Reset had been performed without your acknowledgement.

General

Possible solution

Possible cause

Issue

SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.

SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.

The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).

SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna").

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SYNC™ 3

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the Radio
Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may then
resume using the SYNC 3 system.

For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.

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SYNC™ 3

For a complete listing of the accessories that
are available for your vehicle, please contact
your authorized dealer or visit our online
store at:

Web Address (United States)

www.Accessories.Lincoln.com

Web Address (Canada)

www.LincolnCanada.com

Lincoln Motor Company will repair or replace
any properly authorized dealer-installed
Lincoln Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period, as
well as any component damaged by the
defective accessories.

Lincoln Motor Company will warrant your
Lincoln accessory through the warranty that
provides the greatest benefit:
•

24 months, unlimited mileage.

•

The remainder of your new vehicle
limited warranty.

Contact an authorized dealer for details and
a copy of the warranty.

Exterior Style

•

Bumper protectors.

•

Side-window deflectors*.

Interior Style

•

Floor liners.

•

Premium carpeted floor mats.

Lifestyle

•

Ash cup (smoker's packages).

•

Bluetooth speakers*.

•

Cargo area protector.

•

Cargo net.

•

Cargo organizer.

•

Sun shade*.

•

Tablet cradle*.

Peace of Mind

•

Car cover*.

•

First aid kit*.

•

Remote start.

•

Roadside assistance kit*.

•

Vehicle security system.

•

Wheel locks.

*Lincoln Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Lincoln Licensed
Accessories, and does not design or test
these accessories to Lincoln Motor Company
engineering requirements. Contact an
authorized Lincoln dealer for the
manufacturer's limited warranty details and
request a copy of the Lincoln Licensed
Accessories product limited warranty from
the accessory manufacturer.

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Accessories

For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
•

When adding accessories, equipment,
passengers and luggage to your vehicle,
do not exceed the total weight capacity
of the vehicle or of the front or rear axle
(GVWR or GAWR as indicated on the
Safety Compliance Certification label). 
Consult an authorized dealer for specific
weight information.

•

The Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulate the use of mobile
communications systems that are
equipped with radio transmitters, for
example two-way radios, telephones and
theft alarms. Any such equipment
installed in your vehicle should comply
with the Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulations and should be installed only
by an authorized dealer.

•

Mobile communications systems may
harm the operation of your vehicle,
particularly if their manufacturer did not
design them specifically for automotive
use.

•

If you or an authorized Lincoln dealer add
any non-Lincoln electrical or electronic
accessories or components to your
vehicle, you may adversely affect battery
performance and durability.  In addition,
you may also adversely affect the
performance of other electrical systems
in the vehicle.

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Accessories

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH
LINCOLN PROTECT EXTENDED SERVICE
PLAN.

Lincoln Protect Extended Service Plans
(U.S. Only)

Lincoln Protect means peace of mind. It’s the
extended service plan backed by the Lincoln
Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage. When you visit your
Lincoln Dealer, insist on genuine Lincoln
Protect extended service plans!

Lincoln Protect Extended Service Plan Can
Quickly Pay for Itself

One trip to the Service Center could easily
exceed the price of your Lincoln Protect
extended service plan. With Lincoln Protect
you minimize your risk for unexpected repair
bills and rising repair costs.

Up to 1000+ Covered Vehicle Components

There are four mechanical Lincoln Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.

1. PremiumCARE - Our most comprehensive

coverage. With over 1,000 covered
components, this plan is so complete it’s
probably easier to list what’s not covered.

2. ExtraCARE - Covers 113 components, and

includes many high-tech items.

3. BaseCARE - Covers 84 components.

4. PowertrainCARE - Covers 29 critical

components.

Lincoln Protect extended service plans are
honored by all authorized Lincoln dealers in
the U.S., Canada and Mexico.

That means you get:
•

Reliable, quality service at any Lincoln or
Ford dealership.

•

Repairs performed by factory trained
technicians, using genuine parts.

Rental Car Reimbursement

1st day Rental Benefit

If you bring your car into your dealer for
service, we’ll give you a loaner to use for the
day.

Extended Rental Benefits

If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.

Roadside Assistance

Exclusive 24/7 roadside assistance, including:

•

Towing, flat-tire change and battery jump
starts.

•

Out of fuel and lock-out assistance.

•

Travel expense reimbursement for
lodging, meals and rental car.

•

Assistance for taxi, shuttle, rental car
coverage and other transportation.

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Lincoln Protect

Transferable Coverage

If you sell your vehicle before your Lincoln
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.

Less Cost to Properly Maintain Your Vehicle

Lincoln Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle’s maintenance.

Covered maintenance includes:
•

Windshield wiper blades.

•

Spark plugs.

•

The clutch disc (if equipped).

•

Brake pads and linings.

•

Shock absorbers and struts.

•

Engine cooling hoses, clamps and
o-rings.

•

Engine belts.

•

Diesel exhaust fluid replenishment (if
equipped).

Interest Free Finance Options

Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Lincoln Protect
extended service plan has to offer while
paying over time. You are pre-approved with
no credit check or hassles. To learn more,
call our Lincoln Protect extended service
plan specialists at 800-367-3377.

Complete the information below and mail to:

Lincoln Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232

Lincoln Protect (CANADA ONLY)

You can get more protection for your vehicle
by purchasing a Lincoln Protect extended
service plan. Lincoln Protect extended
service plan is the only service contract
backed by Lincoln Motor Company of
Canada, Limited. Depending on the plan you
purchase, Lincoln Protect extended service
plan provides benefits such as:

•

Rental reimbursement.

•

Coverage for certain maintenance and
wear items.

•

Protection against repair costs after your
New Vehicle Limited Warranty Coverage
expires.

•

Roadside Assistance benefits.

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Lincoln Protect

There are several Lincoln Protect extended
service plans available in various time,
distance and deductible combinations. Each
plan is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Lincoln Protect
extended service plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Lincoln Motor Company dealers.

Note: Repairs performed outside of Canada,
the United States and Mexico are not eligible
for Lincoln Protect extended service plan
coverage.

This information is subject to change. For
more information, visit your local Lincoln of
Canada dealer or www.Lincoln.ca to find the
Lincoln Protect extended service plan that
is right for you.

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Lincoln Protect

GENERAL MAINTENANCE
INFORMATION

Why Maintain Your Vehicle?

Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when you
sell or trade it. Keep all receipts for
completed maintenance with your vehicle.

We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you have
your vehicle serviced at the proper times.
These intervals serve two purposes; one is
to maintain the reliability of your vehicle and
the second is to keep your cost of owning
your vehicle down.

It is your responsibility to have all scheduled
maintenance performed and to make sure
that the materials used meet the
specifications identified in this owner's
manual.  See Capacities and Specifications
(page 353).

Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance.

Why Maintain Your Vehicle at Your
Dealership?

Factory-Trained Technicians

Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the operation
of your vehicle. Ask your dealership about
the training and certification their technicians
have received.

Genuine Ford and Motorcraft® Replacement
Parts

Dealerships stock Ford, Motorcraft and
Ford-authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed at
your dealership carry a nationwide 24-month
or unlimited mile (kilometer) parts and labor
limited warranty.

If you do not use Ford authorized parts they
may not meet our specifications and
depending on the part, it could affect
emissions compliance.

Convenience

Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one stop
shopping. They can perform any services
that are required on your vehicle, from
general maintenance to collision repairs.

Note: Not all dealers have extended hours
or body shops. Please contact your dealer
for details.

Protecting Your Investment

Maintenance is an investment that pays
dividends in the form of improved reliability,
durability and resale value. To maintain the
proper performance of your vehicle and its
emission control systems, make sure you
have scheduled maintenance performed at
the designated intervals.

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Scheduled Maintenance