Lincoln MKZ Hybrid (2019 year). Manual - part 29

Second Level Messages, Actions and Descriptions

Menu Item

The system searches for and displays available parking locations as you approach your destination.

Automatically Find Parking

Select a level of cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for
the route.

Eco Time Penalty

Enable or disable considering traffic information when planning a route. The system can find a faster route based
on heavy traffic flow information or detect a Road Closed incident and find a detour route if possible.

Dynamic Route Guidance

Navigation Preferences

Action and Description

Menu Item

Navigation Preferences

You can adjust how the system provides prompts.

Guidance Prompts

Then select any of the following:

Voice and Tones

Voice Only

Tones Only

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Navigation Source Selection

The screen lists available alternative
navigation sources using Applink.

Mobile Apps

You can enable the control of compatible
mobile apps running on your Bluetooth or
USB device on SYNC 3. In order to enable
mobile apps, SYNC 3 requires user consent
to send and receive app authorization
information and updates using the data plan
associated with the connected device.

The connected devices send data to us in
the United States. The encrypted information
includes your VIN, SYNC 3 module number,
anonymous usage statistics and debugging
information. Updates may take place.

Note: Not all Mobile Apps are compatible
with the system.

Note: Standard data rates apply. We are not
responsible for any additional charges you
may receive from your service provider,
when your vehicle sends or receives data
through the connected device.

Action and Description

Menu Item

Enable or disable the use of mobile apps on
SYNC 3.

On

Mobile Apps

Off

Disabling mobile apps in the settings menu
disables automatic updates and the use of
mobile apps on SYNC 3.

You can view the status of mobile app permissions in the settings menu.

Once Mobile Apps is enabled, you have the following options:

This provides information on the current state of available app updates.

Update Mobile Apps

There are three possible statuses:

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Action and Description

Menu Item

Updating Mobile Apps…

Up-To-Date

Update Needed

The system is trying to receive an update.

No update is required.

The system has detected a new app
requiring authorization or a general
permissions update is required.

Select this button if an update is required and
you want to request this update manually. For
example, when your mobile device is connected
to a Wi-Fi hotspot, select:

Request Update

Request Update

Grant or deny permissions to all apps at once.

All Apps

Grant or deny an individual app particular permissions. App permissions are organized into groups. By pressing
the info book icon, you can see which signals are included in each group.

There may also be SYNC 3
enabled apps listed under
these options.

Note: We is not responsible or liable for any
damages or loss of privacy relating to usage
of an app, or dissemination of any vehicle
data that you approve us to provide to an
app.

General

Access and adjust the system settings, voice
features, as well as phone, navigation and
wireless settings.

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Menu Item

Select to have the touchscreen display in English, Spanish or French.

Language

Select to display units in kilometers or miles.

Distance

Select to display units in Celsius or Fahrenheit.

Temperature

Select to have the system beep to confirm choices made through the touch-
screen.

Touch Screen Beep

When you activate this option, the system automatically updates when you have
an available Internet connection through a Wi-Fi network or mobile connection.

Automatic System Updates

Information pertaining to the system and its software.

About SYNC

Documentation of the software license for the system.

Software Licenses

Select to restore factory defaults. This erases all personal settings and personal
data.

Master Reset

Wi-Fi & Hotspot

 (If Equipped)

Access SYNC Wi-Fi and Vehicle Hotspot
settings and information.

System Wi-Fi

You can access the following:

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Action and Description

Menu Item

Enable this option to connect to Wi-Fi for SYNC 3 vehicle software updates.

Wi-Fi

This provides you with a list of available Wi-Fi networks within range.

Available Networks

Clicking on a network from the list allows you to connect or disconnect from that network. The system may
require a security code to connect.

When you click the information button next to a network, more information about the network displays such
as the signal strength, connection status and security type.

The system alerts you when your vehicle is parked and a Wi-Fi network is within range if SYNC is not already
connected.

Wi-Fi Available Notifications

Vehicle Hotspot

You can access the following:

Action and Description

Menu Item

Allows you to turn the hotspot on and off.

Wi-Fi Hotspot On/Off

Allows you to view and edit hotspot settings such as the SSID and password.

Settings

Allows you to view your vehicle's hotspot plan and data usage.

Data Usage

Allows you to manage devices connected to your hotspot.

Manage Devices

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Note: The Vehicle Wi-Fi Hotspot (Vehicle
Hotspot) may be operational while ignition
is On and may remain operational while the
ignition is Off.

Note: Vehicle Hotspot services are provided
by the vehicle network carrier, subject to
your vehicle network carrier agreement,
coverage and availability.

Note: It is the account owner’s responsibility
to remove the vehicle from the vehicle
network carrier account when ownership of
the vehicle is transferred. If the owner would
like to remove the vehicle from the account
for any reason, please contact your vehicle
network carrier for more information.

Note: Data, such as the Vehicle Identification
Number (VIN), SIM Card ID, and data plan
usage, is shared between us and the vehicle
network carrier to provide the Vehicle
Hotspot service in accordance with your
vehicle network carrier agreement, coverage
and availability, and may be used to enable
a seamless transition from an old to new
embedded modem and to confirm any
updates are successfully delivered.

Note: For your convenience data usage may
be available for monitoring under Settings
but may not reflect actual or current usage.
The vehicle network carrier is responsible
for providing information about your account.
Please contact the vehicle network carrier
for more information.

Note: We may need to update operating
system software on your vehicle, including
security updates and bug fixes, to keep
connected services current, like Vehicle
Hotspot, without prior notice to you.

Ambient Lighting

 (If Equipped)

Tap a color once to active ambient lighting.
This sets the color to the highest intensity.

You can drag the colors up and down to
increase or decrease the intensity.

To switch ambient lighting off, press the
active color once or drag the active color all
the way down to zero intensity.

Vehicle

Note: Your vehicle may not have all of these
features.

You can select the following features to
update their settings.

Door Keypad Code

Select this button to add or erase a personal
door keypad code. To add or erase a
personal code, you first need to enter the
five-digit factory set code. You can find this
code on the owner's wallet card in the glove
box or from your authorized dealer.

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Camera Settings

To make adjustments using the touchscreen, select:

Action and Description

Message

Camera Settings

Then select from the following:

You can enable or disable this option using the slider.

Rear Camera Delay

You can find more information on the rear-view camera system in the parking aids chapter of your owner's manual.

Onboard Modem Serial Number (ESN)

Selecting this button on the settings menu
shows you the ESN number for your system.
You need this number for certain
registrations such as Satellite Radio.

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Display

To make adjustments using the touchscreen, select:

Action and Description

Menu Item

The screen goes black and does not display anything. Tap the screen to switch it back on.

Display Off

Make the screen display brighter or dimmer.

Brightness

You can select:

Mode

The screen automatically switches between day and night modes based on the outside
light level.

Auto

The screen displays with a light background to enhance daytime viewing.

Day

The screen displays with a darker background to make nighttime viewing easier.

Night

Enable this option to automatically dim the display brightness based on ambient lighting conditions.

Auto Dim

Voice Control

You can adjust the voice control settings by
selecting the following options.

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Menu Item

Enable this option to remove additional voice prompts and confirmations.

Advanced Mode

Enable this option to have the system confirm a contact's name with you before
making a call.

Phone Confirmation

Enable this option to have the system display a list of available voice commands
when you press the voice.

Voice Command List

Valet Mode

Valet mode allows you to lock the system.
No information is accessible until the system
is unlocked with the correct PIN.

When you select valet mode, a pop up
appears informing you that a four digit code
must be entered to enable and disable valet
mode. You can use any PIN you chose but
you must use the same PIN to disable valet
mode. The system asks you to input the
code.

Note: If the system is locked and you cannot
remember the PIN, please contact the
Customer Relationship Center.

For Lincoln
United States: 1-800-521-4140
Canada: 1-800-387-9333

Lincoln

Ford

United States: 1-800-

521-4140

United States and

Canada: 1-800-392-

3673

Canada: 1-800-387-

9333

To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.

To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.

SYNC™ 3 TROUBLESHOOTING

Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.

To check your cell phone's compatibility,
refer to the regional Ford or Lincoln website.

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Cell phone issues

Possible solution

Possible cause

Issue

Refer to your device's manual about audio adjustments.

The audio control settings on your cell
phone may be affecting SYNC 3
performance.

There is background noise
during a phone call.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

Possible cell phone malfunction.

During a call, I can hear the
other person but they
cannot hear me.

Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.

To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.

The system may need to be restarted.

During a call, I cannot hear
the other person and they
cannot hear me.

Check your cell phone's compatibility.

This is a cell phone-dependent feature.

SYNC 3 is not able to
download my phonebook.

Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.

Possible cell phone malfunction.

You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

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Cell phone issues

Possible solution

Possible cause

Issue

Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.

Limitations on your cell phone's capab-
ility.

The system says "Phone-
book downloaded" but my
SYNC 3 phonebook is
empty or is missing
contacts.

If the missing contacts are stored on your SIM card, move them to
your cell phone's memory.

You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.

Check your cell phone's compatibility.

This is a cell phone-dependent feature.

I am having trouble
connecting my cell phone
to SYNC 3.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

Possible cell phone malfunction.

Try deleting your device from SYNC 3 and deleting SYNC from your
device, then trying again.

Always check the security and auto accept prompt settings relative
to the SYNC 3 Bluetooth connection on your cell phone.

Update your cell phone's firmware.

Switch the auto download setting off.

Check your cell phone's compatibility.

This is a cell phone-dependent feature.

Text messaging is not
working on SYNC 3.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

Possible cell phone malfunction.

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Cell phone issues

Possible solution

Possible cause

Issue

iPhone

•

Go to your cell phone's Settings.

•

Go to the Bluetooth Menu.

•

Press the blue circle to the right of the device named with your
vehicle make and model to enter the next menu.

•

Turn Show Notifications on.

•

Disconnect then reconnect your iPhone from the SYNC 3 system
to activate this settings update.

Your iPhone is now set up to forward incoming text messages to
SYNC 3.
Repeat these steps for every other SYNC 3 vehicle that you connect.
Your iPhone will only forward incoming text messages to SYNC 3 if
the iPhone is not unlocked in the messaging application.
Replying to text messages using SYNC 3 is not supported by iPhone.

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Cell phone issues

Possible solution

Possible cause

Issue

Text messages from WhatsApp and Facebook Messenger are not
supported.

Your cell phone must support downloading text messages through
Bluetooth to receive incoming text messages.

This is a cell phone-dependent feature.

Audible text messages do
not work on my cell phone.

Because each cell phone is different, refer to your device's manual
for the specific cell phone you are pairing. In fact, there can be
differences between cell phones due to brand, model, service provider
and software version.

This is a cell phone limitation.

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then reconnect it to SYNC 3.

Possible device malfunction.

I am having trouble
connecting my device.

Make sure you are using the manufacturer's cable.

Make sure to correctly insert the USB cable into the device and your
vehicle's USB port.

Make sure that the device does not have an auto-install program or
active security settings.

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USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Make sure your device is unlocked before connecting it to SYNC 3.

The device has a lock screen enabled.

Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.

This is a device limitation.

SYNC 3 does not recog-
nize my device when I start
my vehicle.

Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.

This is a device-dependent feature.

Bluetooth audio does not
stream.

The device is not connected.

Try switching your device off, resetting it or removing the battery, then
reconnect it to SYNC 3.

The device is in a bad state.

Make sure that all song details are populated.

Your music files may not contain the
correct artist, song title, album or genre
information.

SYNC 3 does not recog-
nize music that is on my
device.

Try replacing the corrupt file with a new version.

The file may be corrupted.

Some devices require you to change the USB settings from mass
storage to media transfer protocol class.

The song may have copyright protection
that does not allow it to play.

Convert the file to a supported format.  See Entertainment (page 398).

The file format is not supported by SYNC
3.

Update media index.  See Settings (page 444).

The device needs to be re-indexed.

Make sure your device is unlocked before connecting it to SYNC 3.

The device has a lock screen enabled.

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USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then connect it back to SYNC 3.

This is a device limitation.

When I connect my device,
I sometimes do not hear
any sound.

To listen to Apple devices through USB, select AirPlay from the devices
Control Center, then select Dock Connector.

To listen to Apple devices through Bluetooth Stereo, select AirPlay
from the devices Control Center, then select SYNC.

Connect a compatible device or media player.

The device or media player is incompat-
ible.

SYNC 3 does not display
the song information,
repeat, or shuffle buttons.

Wi-Fi Access Point issues

Possible solution

Possible cause

Issue

Verify password.

Password error.

Failed connection.

Check for a poor Wi-Fi signal.

Weak signal.

Use a unique name for your SSID, don’t use the default name unless
it contains a unique identifier, such as part of the MAC address.

Multiple Access points within range with
the same SSID.

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Wi-Fi Access Point issues

Possible solution

Possible cause

Issue

Position the vehicle close to the access point with the front of the
vehicle facing the access point direction and remove obstacles if
possible. Other Wi-Fi, Bluetooth, microwave and cordless phones may
cause interference.

Weak signal probably due to distance
from the access point, obstruction or high
interference.

Disconnecting after
successful connection.

If the vehicle is equipped with heated windshield, try positioning the
vehicle so that the windshield is not facing the access point. If you
have metallic window tinting but not on the windshield, position the
vehicle to face the access point. If all windows are tinted, you can
open the windows in the direction of the access point if that is feasible.

There may be an obstruction between
SYNC 3 and the access point.

Poor signal seen by SYNC
3 despite being near a
access point.

Try to remove other obstructions that may impact signal quality such
as opening the garage door.

Please set the network to visible and try again.

The access point was defined as a
hidden network.

An access point is not
listed in the list of available
networks.

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