Lincoln MKZ Hybrid (2019 year). Manual - part 26

When HD Radio broadcasts are active, you can access the following functions:

Action and description

Message

Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot
until the sound returns. There is a brief mute while the radio saves the station. Sound returns
when the channel saves. When switching to an HD2 or HD3 memory preset, the sound mutes
before the digital audio plays, because the system has to reacquire the digital signal.

Presets

Note: As with any station you save, you cannot access the saved station if your vehicle is outside the station’s reception area.

HD Radio Reception and Station Troubleshooting

Potential reception issues

If you are listening to a multicast station and you are on the fringe of the reception area, the station
may mute due to weak signal strength.

Reception area

If you are listening to HD1, the system changes back to the analog broadcast until the digital
broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast
channels, the station mutes and stays muted unless it is able to connect to the digital signal again.

When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the
station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts
to the digital version. Depending on the station quality, you may hear a slight sound change when
the station changes from analog to digital. Blending is the shift from analog to digital sound or
digital back to analog sound.

Station blending

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In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to a
station broadcasting with HD Radio

technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.

Potential station issues

Action

Cause

Issues

No action required.  This is a broadcast issue.

This is poor time alignment by the radio broad-
caster.

Echo, stutter, skip or repeat in audio.
Increase or decrease in audio
volume.

No action required.  The reception issue may clear
up as you continue to drive.

The radio is shifting between analog and digital
audio.

Sound fading or blending in and out.

No action required.  This is normal behavior.  Wait
until the audio is available.

The digital multicast is not available until the HD
Radio broadcast is decoded. Once decoded, the
audio is available.

There is an audio mute delay when
selecting HD2 or HD3, multicast
preset or Direct Tune.

No action required.  The station is not available in
your current location.

The previously stored multicast preset or direct
tune is not available in your current reception area.

Cannot access HD2 or HD3 multicast
channel when recalling a preset or
from a direct tune.

Fill out the station issue form.

1

Data service issue by the radio broadcaster.

Text information does not match
currently playing audio.

Fill out the station issue form. 

1

Data service issue by the radio broadcaster.

There is no text information shown
for currently selected frequency.

1 

 You can find the form here:

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Website

http://hdradio.com/stations/feedback

HD Radio Technology manufactured under
license from iBiquity Digital Corporation and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of DTS. Ford Motor Company and DTS are
not responsible for the content sent using
HD Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.

CD (If equipped)

Once you select this option, the system
returns you to the main audio screen.

The current audio information appears on
the screen.

The following buttons are also available:

Function

Button

You can use the browse button to select a track.

Browse

Select this button and a small number one displays to indicate the track is set to repeat.

Repeat

For MP3 CDs, this button allows you to toggle through repeat off, repeat one track (a small number
one displays), and repeat current folder (a small folder displays).

Select the shuffle symbol to have the audio on the disk play in random order.

Shuffle

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You can use the forward, reverse, pause or
play buttons to control the audio playback.

Bluetooth Stereo or USB

Bluetooth Stereo and USB allow you to
access media that you store on your
Bluetooth device or USB device such as
music, audio books or podcasts.

The following buttons are available for Bluetooth and USB:

Function

Button

Pressing the repeat button toggles the repeat setting through three modes: repeat off (button not
highlighted), repeat all (button highlighted) and repeat track (button highlighted with a small number
one).

Repeat

Play the tracks in random order.

Shuffle

You can use the forward, reverse, pause or
play buttons to control the audio playback.

To get more information about the currently
playing track, press the cover art or Info
button.

For some devices, SYNC 3 is able to provide
30-second skip buttons when you listen to
audio books or podcasts. These buttons
allow you to skip forward or backward within
a track.

While playing audio from a USB device you
can look for certain music by selecting the
following:

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Function

Button

If available, displays the list of tracks in the Now Playing playlist.

Browse

This option, which is available under browse, allows you to play all
tracks or to filter the available media into one of the below categories.

New Search

Play All

Playlists

Artist

Albums

Songs

Genres

Podcasts

Audio books

Composers

This button allows you to choose a specific letter to view within the
category you are browsing.

A-Z Jump

If available, this allows you to browse the folders and files on your
USB device.

Explore Device

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USB Ports

E211463

The USB ports are in the center console or
behind a small access door in the instrument
panel.

This feature allows you to plug in USB media
devices, memory sticks, flash drives or thumb
drives, and charge devices if they support
this feature.

Select this option to play audio from your
USB device.

Apps

The system supports the use of certain audio
apps such as iHeartRadio through a USB or
Bluetooth enabled device.

Each app gives you different on-screen
options depending on the app's content.
See Apps (page 441).

Supported Media Players, Formats and
Metadata Information

The system is capable of hosting nearly any
digital media player, including iPod, iPhone,
and most USB drives.

Supported audio formats include MP3, WMA,
WAV, AAC, and FLAC.

Supported audio file extensions include MP3,
WMA, WAV, M4A, M4B, AAC, and FLAC.

Supported USB file systems include: FAT,
exFAT, and NTFS.

SYNC 3 is also able to organize the media
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the media
files, provide information about the file.

If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.

SYNC 3 is capable of indexing up to 50,000
songs per USB device, for up to 10 devices.

CLIMATE

Touch the climate button on the touchscreen
to access your climate control features.
Depending on your vehicle line and option
package, your climate screen may look
different from one of the screens shown
below. Your screen may not contain all of
the features shown.

Note: You can switch temperature units
between Fahrenheit and Celsius.  See
Settings (page 444).

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Driver temperature: Touch up or
down to adjust the temperature.

A

Heated steering wheel:

B

Note: This feature only functions
when you switch the engine on.

Touch this icon to switch the
heated steering wheel on and off.
It takes about 5 minutes to warm
the steering wheel to 74°F (23.3°C)
in temperatures as low as -4°F
(-20°C). The wheel maintains an
approximate temperature of 90°F
(32.2°C) and operates
independently from the heated
seats and other climate-control
functions. The heating element is
in between the leather covering
and foam core to help provide
maximum heat without adversely
affecting the feel of the steering
wheel.

Note: For steering wheels with
wood trim, the heating feature will
not heat the wheel between the 10
and 2 o'clock positions.

Defrost:  A pop up appears on the
screen to display the defrost
options.

C

MAX Defrost: Touch the button to
maximize defrosting. Air flows
through the windshield vents, the
fan automatically adjusts to the
highest speed and the driver and
passenger temperatures are set to
HI. You can use this setting to
defog or clear a thin covering of
ice from the windshield. The
heated rear window also
automatically turns on when you
select MAX Defrost.

Defrost: Distributes air through the
windshield defroster vents and
demister vents.

Heated rear window: Turns the
heated rear window on and off.
See Heated Rear Window (page
144).

AUTO: Touch the button to switch
on automatic operation. Select the
desired temperature using the
temperature control. The system
adjusts fan speed, air distribution,
air conditioning operation, and
selects outside air or recirculated
air to heat or cool the vehicle in
order to maintain the desired
temperature.

D

Power:  Touch the button to switch
the system on and off. Switching
off the climate control system
prevents outside air from entering
the vehicle.

E

DUAL: This button lights up when
the passenger temperature
controls are active. To switch the
passenger temperature controls
off and link the passenger
temperature to the driver
temperature, touch the DUAL
button.

F

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Note: the passenger side
temperature and the DUAL
indication automatically turn on
when you or your passenger adjust
the passenger temperature.

Passenger temperature: Touch up
or down to adjust the temperature.

G

Fan speed:  Touch up or down to
increase or decrease the volume
of air that circulates in your vehicle.

H

Note: You cannot adjust the fan
speed when the system is set to
AUTO, MAX A/C or MAX Defrost.

A/C: A pop-up appears on the
screen to display the air
conditioning options.

I

MAX A/C:  Touch the button to
activate and maximize cooling. The
driver and passenger temperatures
are set to LO, recirculated air flows
through the instrument panel
vents, air conditioning
automatically turns on and the fan
automatically adjusts to the highest
speed.

A/C: Touch to switch the air
conditioning on or off. Use A/C
with recirculated air to improve
cooling performance and
efficiency.

Note: In certain conditions (for
example, Max Defrost), the air
conditioning compressor may
continue to operate even when
you switch the air conditioning A/C
button off.

Recirculated air: Touch to switch
the recirculated air on or off. When
recirculated air is on, it may reduce
the amount of time needed to cool
down the interior (when used with
A/C) and help reduce odors from
reaching the interior.

Note: Recirculated air may turn off
automatically (or the system may
prevent it from turning on) in all
airflow modes except MAX A/C to
reduce risk of fogging. It may also
turn on and off automatically in
Panel or Panel/Floor airflow modes
during hot weather in order to
improve cooling efficiency.

Manual airflow distribution
controls: Select these controls
individually, together, or with
Defrost to direct the air flow to the
area you desire.

J

Panel: Distributes air through the
instrument panel vents.

Floor: Distributes air through the
demister vents, floor vents and rear
seat floor vents.

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PHONE

WARNING: Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that you
use extreme caution when using any device
that may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving.

Hands-free calling is one of the main features
of the system. Once you pair your cell phone,
you can access many options using the
touchscreen or voice commands. While the
system supports a variety of features, many
are dependent on your cell phone’s
functionality.

Pairing Your Cell Phone for the First
Time

Pair your Bluetooth enabled phone with the
system before using the functions in
hands-free mode.

Switch on Bluetooth on your device to begin
pairing.  See your phone’s manual if
necessary.

To add a phone, select:

Menu Item

Add Phone

1. Follow the on-screen instructions.

2. A prompt alerts you to search for the

system on your phone.

3. Select your vehicle's make and model as

it displays on your phone.

4. Confirm that the six-digit number

appearing on your phone matches the
six-digit number on the touchscreen.

5. The touchscreen indicates when the

pairing is successful.

6. Your phone may prompt you to give the

system permission to access information.
To check your phone’s compatibility, see
your phone’s manual or visit the website.

Alternatively, to add a phone, select:

Menu Item

Add Phone

Then select:

Discover Other Bluetooth Devices

1. Follow the on-screen instructions.

2. Select your phone's name when it

appears on the touchscreen.

3. Confirm that the six-digit number

appearing on your phone matches the
six-digit number on the touchscreen.

4. The touchscreen indicates when the

pairing is successful.

5. Your phone may prompt you to give the

system permission to access information.
To check your phone’s compatibility, see
your phone’s manual or visit the website.

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At a minimum, most cell phones with
Bluetooth wireless technology support the
following functions:
•

Answering an incoming call.

•

Ending a call.

•

Dialing a number.

•

Call waiting notification.

•

Caller identification.

Other features, such as text messaging using
Bluetooth and automatic phonebook
download, are phone-dependent features.

To check your phone’s compatibility, see
your phone’s manual or visit the website:

Websites

owner.lincoln.com

Websites

www.syncmyride.ca

www.syncmaroute.ca

Phone Menu

This menu becomes available after pairing
a phone.

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G

Action and Description

Menu Item

Item

Displays your recent calls.

Recent Call List

A

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Action and Description

Menu Item

Item

You can place a call by selecting an entry from this list.
You can also sort the calls by selecting the drop down menu at the top of the screen. You
can choose:

Missed

Outgoing

Incoming

All

All of your contacts from your phone display in alphabetical order.

Contacts

B

Selecting this button allows you to choose a
specific letter to view.

A-Z Jump

Displays the name of your phone and takes you to the phone settings options.

Phone Settings

C

From this menu, you can pair subsequent devices, set ring tones and alerts.

Gives you access to the list of paired or connected Bluetooth devices allowing you to change
or select a device.

Change Device

D

Displays all recent text messages.

Text Messages

E

Use this keypad to dial in a phone number.

Phone Keypad

F

Use the backspace button to delete numbers.

Press this button to begin a call.

Call

Touch this button to reject all incoming calls automatically. Text message notifications do
not display on the screen. All ringtones and alerts are set to silent.

Do Not Disturb

G

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If your phone has a voice assistant feature,
you may see a button to access it in the
menu.  You can also press and hold the voice
button on the steering wheel to use this
feature.   See Voice Control (page 81).

Making Calls

There are many ways to make calls from the
SYNC 3 system, including using voice
commands.  See Using Voice Recognition
(page 388).  You can use the touchscreen to
place calls as well.

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To call a number in your contacts, select:

Action and Description

Menu Item

You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the number
that you want to call. The
system begins the call.

Contacts

To call a number from your recent calls,
select:

Action and Description

Menu Item

You can then select an entry
that you want to call. The
system begins the call.

Recent Call
List

To call a number that is not stored in your
phone, select:

Action and Description

Menu Item

Action and Description

Menu Item

Select the digits of the
number you wish to call.

Phone
Keypad

The system begins the call.

Call

Pressing the backspace button deletes the
last digit you typed.

Receiving Calls

During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.

To accept the call, select:

Menu Item

Accept

Note: You can also accept the call by
pressing the phone button on the steering
wheel.

To reject the call, select:

Menu Item

Reject

Note: You can also reject the call by
pressing the phone button on the steering
wheel.

Ignore the call by doing nothing. SYNC 3
logs it as a missed call.

During a Phone Call

During a phone call, the contacts name and
number display on the screen along with the
call duration.

The phone status items are also visible:

•

Signal Strength.

•

Battery.

•

911 Assist (United States and Canada
Only). See Settings (page 444).

You can select any of the following during
an active phone call:

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Item

Immediately end a
phone call. You can
also press and hold
the button on the
steering wheel.

End Call

Press this to access
the phone keypad.

Keypad

Item

Mute

You can switch the
microphone off so
the caller does not
hear you.

Transfer the call to
the cell phone or
back to SYNC 3.

Privacy

Text Messaging

Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.

Note: Certain features in text messaging are
speed-dependent and not available when
your vehicle is traveling at speeds over
3 mph (5 km/h).

Receiving a Text Message

When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported by
your cell phone. You can select:

Action and Description

Menu Item

Have SYNC 3 read the message to you.

Hear It

View the text on the touchscreen.

View

To call the sender.

Call

You can select from 15 preset messages. Press the message that you would like to use and confirm
to send the message. SYNC 3 confirms when the message is sent successfully.

Reply

To exit the screen.

Close

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