Lincoln MKC (2019 year). Manual - part 29

Cell phone issues

Possible solution

Possible cause

Issue

Refer to your device's manual about audio adjustments.

The audio control settings on your cell
phone may be affecting SYNC 3
performance.

There is background noise
during a phone call.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

Possible cell phone malfunction.

During a call, I can hear the
other person but they
cannot hear me.

Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.

To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.

The system may need to be restarted.

During a call, I cannot hear
the other person and they
cannot hear me.

Check your cell phone's compatibility.

This is a cell phone-dependent feature.

SYNC 3 is not able to
download my phonebook.

Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.

Possible cell phone malfunction.

You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

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SYNC™ 3

Cell phone issues

Possible solution

Possible cause

Issue

Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.

Limitations on your cell phone's capab-
ility.

The system says "Phone-
book downloaded" but my
SYNC 3 phonebook is
empty or is missing
contacts.

If the missing contacts are stored on your SIM card, move them to
your cell phone's memory.

You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.

Check your cell phone's compatibility.

This is a cell phone-dependent feature.

I am having trouble
connecting my cell phone
to SYNC 3.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

Possible cell phone malfunction.

Try deleting your device from SYNC 3 and deleting SYNC from your
device, then trying again.

Always check the security and auto accept prompt settings relative
to the SYNC 3 Bluetooth connection on your cell phone.

Update your cell phone's firmware.

Switch the auto download setting off.

Check your cell phone's compatibility.

This is a cell phone-dependent feature.

Text messaging is not
working on SYNC 3.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

Possible cell phone malfunction.

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SYNC™ 3

Cell phone issues

Possible solution

Possible cause

Issue

iPhone

•

Go to your cell phone's Settings.

•

Go to the Bluetooth Menu.

•

Press the blue circle to the right of the device named with your
vehicle make and model to enter the next menu.

•

Turn Show Notifications on.

•

Disconnect then reconnect your iPhone from the SYNC 3 system
to activate this settings update.

Your iPhone is now set up to forward incoming text messages to
SYNC 3.
Repeat these steps for every other SYNC 3 vehicle that you connect.
Your iPhone will only forward incoming text messages to SYNC 3 if
the iPhone is not unlocked in the messaging application.
Replying to text messages using SYNC 3 is not supported by iPhone.

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SYNC™ 3

Cell phone issues

Possible solution

Possible cause

Issue

Text messages from WhatsApp and Facebook Messenger are not
supported.

Your cell phone must support downloading text messages through
Bluetooth to receive incoming text messages.

This is a cell phone-dependent feature.

Audible text messages do
not work on my cell phone.

Because each cell phone is different, refer to your device's manual
for the specific cell phone you are pairing. In fact, there can be
differences between cell phones due to brand, model, service provider
and software version.

This is a cell phone limitation.

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then reconnect it to SYNC 3.

Possible device malfunction.

I am having trouble
connecting my device.

Make sure you are using the manufacturer's cable.

Make sure to correctly insert the USB cable into the device and your
vehicle's USB port.

Make sure that the device does not have an auto-install program or
active security settings.

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SYNC™ 3

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Make sure your device is unlocked before connecting it to SYNC 3.

The device has a lock screen enabled.

Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.

This is a device limitation.

SYNC 3 does not recog-
nize my device when I start
my vehicle.

Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.

This is a device-dependent feature.

Bluetooth audio does not
stream.

The device is not connected.

Make sure that all song details are populated.

Your music files may not contain the
correct artist, song title, album or genre
information.

SYNC 3 does not recog-
nize music that is on my
device.

Try replacing the corrupt file with a new version.

The file may be corrupted.

Some devices require you to change the USB settings from mass
storage to media transfer protocol class.

The song may have copyright protection
that does not allow it to play.

Convert the file to a supported format.  See Entertainment (page 393).

The file format is not supported by SYNC
3.

Update media index.  See Settings (page 434).

The device needs to be re-indexed.

Make sure your device is unlocked before connecting it to SYNC 3.

The device has a lock screen enabled.

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SYNC™ 3

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then connect it back to SYNC 3.

This is a device limitation.

When I connect my device,
I sometimes do not hear
any sound.

To listen to Apple devices through USB, select AirPlay from the devices
Control Center, then select Dock Connector.

To listen to Apple devices through Bluetooth Stereo, select AirPlay
from the devices Control Center, then select SYNC.

Wi-Fi Issues

Possible solution

Possible cause

Issue

Verify password.

Password error.

Failed connection.

Check for a poor Wi-Fi signal.

Weak signal.

Use a unique name for your SSID, don’t use
the default name unless it contains a unique
identifier, such as part of the MAC address.

Multiple Access points within range with the
same SSID.

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SYNC™ 3

Wi-Fi Issues

Possible solution

Possible cause

Issue

Position the vehicle close to the hotspot with
the front of the vehicle facing the hotspot
direction and remove obstacles if possible.
Other Wi-Fi, Bluetooth, microwave and cord-
less phones may cause interference.

Weak signal probably due to distance from
the hotspot, obstruction or high interference.

Disconnecting after successful connection.

If the vehicle is equipped with heated wind-
shield, try positioning the vehicle so that the
windshield is not facing the hotspot. If you
have metallic window tinting but not on the
windshield, position the vehicle to face the
hotspot. If all windows are tinted, you can
open the windows in the direction of the
hotspot if that is feasible.

There may be an obstruction between SYNC
3 and the hotspot.

Poor signal seen by Sync despite being near
a hotspot.

Try to remove other obstructions that may
impact signal quality such as opening the
garage door.

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SYNC™ 3

Wi-Fi Issues

Possible solution

Possible cause

Issue

Please set the network to visible and try again.

The hotspot was defined as a hidden network.

A hotspot is not listed in the list of available
networks.

Check the signal quality (under network
details), if SYNC 3 indicates good or excellent,
test with another high-speed equipped
hotspot where the environment is more
predictable.

Poor signal strength, too far from the hotspot,
hotspot is supporting multiple connections,
slow Internet connection or other problems.

Software download takes too long.

Test the connection with another device, if the
hotspot requires a subscription, you may
contact the service provider.

It is possible that there is no new software.
The connected hotspot may be a managed
one and it requires either a subscription or
agreeing to the terms and conditions.

SYNC 3 seems to connect with a hotspot and
the signal strength is excellent but the soft-
ware is not being updated.

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SYNC™ 3

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you have a compatible smartphone;
an Android with OS 2.3 or higher or an iPhone
3GS or newer with iOS 5.0 or higher. Addition-
ally, make sure you pair and connect your
phone to SYNC 3 in order to find AppLink-
capable apps on your device. iPhone users
must also connect to a USB port with an Apple
USB cable.

You did not connect an Applink Compatible
phone to SYNC 3.

AppLink Mobile Applications: When I select
"Find Mobile Apps," SYNC 3 does not find any
applications.

Make sure you have downloaded and installed
the latest version of the app from your phone's
app store. Make sure the app is running on
your phone. Some apps require you to register
or login to the app on the phone before using
them with AppLink. Also, some may have a
"Ford SYNC" setting, so check the app's
settings menu on the phone.

AppLink-enabled apps are not installed and
running on your mobile device.

My phone is connected, but I still cannot find
any apps.

Closing and restarting apps may help SYNC
3 find the application if you cannot discover it
inside the vehicle. On an Android device, if
apps have an 'Exit' or 'Quit' option, then select
it and restart the app. If the app does not have
that option, select the phone's settings menu

Sometimes apps do not properly close and
re-open their connection to SYNC 3, over
ignition cycles, for example.

My phone is connected, my app(s) are running,
but I still cannot find any apps.

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SYNC™ 3

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

and select 'Apps', then find the particular app
and choose 'Force stop'. Do not forget to
restart the app afterward, then select "Find
Mobile Apps" on SYNC 3.

On an iPhone with iOS7+, to force close an
app, double tap the home button then swipe
up on the app to close it. Tap the home button
again, then select the app again to restart it.
After a few seconds, the app should then
appear in SYNC 3's Mobile App's Menu.

Switch Bluetooth off and then on to reset it on
your phone. If you are in your vehicle, SYNC
3 should be able to automatically re-connect
to your phone if you press the "Phone" button.

There is a Bluetooth issue on some older
versions of the Android operating system that
may cause apps that were found on your
previous vehicle drive to not be found again
if you did not switch Bluetooth off.

My Android phone is connected, my app(s)
are running, I restarted them, but I still cannot
find any apps.

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SYNC™ 3

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Unplug the USB cable from the phone, wait a
moment, and plug the USB cable back in to
the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps Menu.
If not, "Force Close" the application and restart
it.

You may need to reset the USB connection
to SYNC 3.

My iPhone is connected, my app is running, I
restarted the app but I still cannot find it on
SYNC 3.

Increase the Bluetooth volume of the device
by using the device's volume control buttons
which are most often found on the side of the
device.

The Bluetooth volume on the phone may be
low.

I have an Android phone. I found and started
my media app on SYNC 3, but there is no
sound or the sound is very low.

Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the app's
settings menu on the phone.

Some Android devices have a limited number
of Bluetooth ports that apps can use to
connect. If you have more AppLink apps on
your phone than the number of available
Bluetooth ports, you will not see all of your
apps listed in the SYNC 3 mobile apps menu.

I can only see some of the AppLink apps
running on my phone listed in the SYNC 3
Mobile Apps Menu.

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SYNC™ 3

Voice command issues

Possible solution

Possible cause

Issue

Review the cell phone voice commands and the media voice
commands at the beginning of their respective sections.

You may be using the wrong voice
commands.

SYNC 3 does not under-
stand what I am saying.

Refer to the audio display during an active voice session to find a list
of voice commands there.

Wait for the system to prompt you before you state your command.

You may be speaking too soon or at the
wrong time.

Review the media voice commands at the beginning of the media
section.

You may be using the wrong voice
commands.

SYNC 3 does not under-
stand the name of a song
or artist.

Say the song or artist name exactly as it is displayed on your device.
For example, say "Play Artist Prince" or "Play song Purple Rain".

You may not be saying the name exactly
as it appears on your device.

Make sure you are saying the complete title such as "California remix
featuring Jennifer Nettles".

If there are any abbreviations in the name, like ESPN or CNN, you
have to spell those: "E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album, and playlists names do not
have any special characters like *, - or +.

The song or artist name may have some
special characters that are not being
recognized by SYNC 3.

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SYNC™ 3

Voice command issues

Possible solution

Possible cause

Issue

Make sure that you are saying the name exactly as it appears on your
phone. For example, if your contact is "Joe Wilson", say "Call Joe
Wilson". If your contact name is "Mom", say "Call Mom".

You may not be saying the name exactly
as it appears on your phonebook.

SYNC 3 does not under-
stand or is calling the
wrong contact when I want
to make a call.

Make sure that your contact names do not have any special characters
like *, - or +.

The contact name may contain special
characters.

SYNC 3 applies the phonetic pronunciation rules of the selected
language to the contact names stored on your cell phone.

You may not be saying the name exactly
as it appears on your phonebook.

The SYNC 3 voice control
system is having trouble
recognizing foreign names
stored on my cell phone.

Helpful Hint: You can select your contact manually. Press PHONE.
Select the option for phonebook and then contact name. Press the
soft-key option to hear it. SYNC 3 will read the contact name to you,
giving you some idea of the pronunciation it is expecting.

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SYNC™ 3

Voice command issues

Possible solution

Possible cause

Issue

SYNC 3 applies the phonetic pronunciation rules of the selected
language to the names stored on your media player or USB flash
drive. It is able to make some exceptions for very popular artist names
(for example, U2) such that you can always use the English pronunci-
ation for these artists.

You may be saying the foreign names
using the currently selected language for
SYNC 3.

The SYNC 3 voice control
system is having trouble
recognizing foreign tracks,
artists, albums, genres and
playlist names from my
media player or USB flash
drive.

SYNC 3 uses a synthetically generated voice rather than pre-recorded
human voice.

SYNC 3 uses text-to-speech voice prompt
technology.

The system generates
voice prompts and the
pronunciation of some
words may not be accurate
for my language.

SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna").

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SYNC™ 3

General

Possible solution

Possible cause

Issue

SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.

SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.

The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).

SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna").

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the Radio
Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may then
resume using the SYNC 3 system.

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SYNC™ 3

For additional assistance with SYNC 3
troubleshooting please call or visit the

Lincoln Website.

Lincoln Support

United States: 1-800-521-4140

Customer Relationship Center

Canada: 1-800-387-9333

owner.lincoln.com

Website

www.syncmyride.ca
www.syncmaroute.ca

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SYNC™ 3