Citroën C-Elysée (2022 year). Manual in english - page 10

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CITROËN Connect Nav

The "Danger zone" audible warning feature is 

not working.

The audible warning is not active or the volume 

is too low.

►  Activate the audible warning in the 

"Navigation" menu and check the voice volume 

in the sound settings.

The system does not suggest a detour 

around an incident on the route.

The route settings do not take account of TMC 

messages.

►  Configure the "Traffic info " function in 

the route settings list (Without, Manual or 

Automatic).

I receive a warning about a "Danger area" 

that is not on my route.

As well as providing guided navigation, the 

system announces all "Danger areas" positioned 

in a cone located in front of the vehicle. It may 

provide an alert for "Danger areas" located on 

nearby or parallel roads.

►  Zoom the map to show the exact location 

of the "Danger area". You can select "On the 

route" to stop receiving warnings or decrease the 

warning duration.

Certain traffic jams along the route are not 

indicated in real time.

On starting, a few minutes may elapse before 

the system begins to receive traffic information.

►  Wait until traffic information is being received 

correctly (traffic information icons shown on the 

map).

In certain countries, only major routes 

(motorways, etc.) are listed for the traffic 

information.

This is perfectly normal. The system is 

dependent on the traffic information available.

The altitude is not displayed.

On starting, GPS initialisation may take up to 

3 minutes to receive more than 4 satellites 

correctly.

►  Wait until the system has started up 

completely so that there is GPS coverage by at 

least 4 satellites.

Depending on the geographical environment 

(tunnel, etc.) or the weather, the conditions of 

reception of the GPS signal may vary.

This behaviour is normal. The system is 

dependent on the GPS signal reception 

conditions.

My navigation is no longer connected.

During start-up and in certain geographical 

areas, the connection may be unavailable.

►  Check that the online services are activated 

(settings, contract).

Radio

The reception quality of the tuned radio 

station gradually deteriorates or the station 

presets are not working (no sound, 87.5 MHz 

is displayed, etc.).

The vehicle is too far from the selected station’s 

transmitter, or no transmitter is present in the 

geographical area.

►  Activate the "RDS" function by means of the 

short-cut menu to enable the system to check 

whether there is a more powerful transmitter in 

the geographical area.

The aerial is missing or has been damaged 

(for example while entering a car wash or 

underground car park).

►  Have the aerial checked by a dealer.

The environment (hills, buildings, tunnels, 

basement car parks, etc.) is blocking reception, 

including in RDS mode.

This is a perfectly normal phenomenon, and is 

not indicative of an audio system malfunction.

I cannot find some radio stations in the list of 

stations received.

The name of the radio station changes.

The station is no longer received or its name has 

changed in the list.

Some radio stations send other information 

in place of their name (the title of the song for 

example).

The system interprets these details as the station 

name.

►  Press the "Update list" button in the "Radio 

stations” secondary menu.

Media

Playback of my USB memory stick starts only 

after a very long wait (around 2 to 3 minutes).

Some files supplied with the memory stick may 

greatly slow down access to reading the memory 

stick (multiplication by 10 of the cataloguing 

time).

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►  Delete the files supplied with the memory 

stick and limit the number of sub-folders in the 

file structure on the memory stick.

The CD is systematically ejected or is not 

played.

The CD is upside down, cannot be read, does 

not contain audio files or contains audio files of a 

format not recognised by the audio system.

►  Check that the CD is inserted in the player 

the right way up.

►  Check the condition of the CD: the CD cannot 

be played if it is too badly damaged.

The CD has been burned in a format that is not 

compatible with the player (udf, etc.).

►  Check the content if it is a burned CD: 

consult the advice in the "AUDIO" section.

►  The audio system CD player does not play 

DVDs.

The CD is protected by an anti-pirating system 

not recognised by the audio system.

►  Due to poor quality, certain burned CDs will 

not be played by the audio system.

There is a long waiting period following the 

insertion of a CD or connection of a USB 

memory stick.

The system reads a variety of data (folder, title, 

artist, etc.). This can take from a few seconds to 

a few minutes.

This is perfectly normal.

The CD audio quality is poor.

The CD is scratched or of poor quality.

►  Insert good quality CDs and store them in 

suitable conditions.

The audio settings (bass, treble, ambience) are 

unsuitable.

►  Return bass and treble settings to 0, without 

selecting an ambience.

Some characters in the information about 

the media currently being played are not 

displayed correctly.

The audio system is unable to process certain 

types of character.

►  Use standard characters to name tracks and 

folders.

Playback of files in audio streaming mode 

does not start.

The connected device does not automatically 

start playback.

►  Start playback from the device.

The names of tracks and playing times 

are not displayed on the screen in audio 

streaming mode.

The Bluetooth profile does not allow the transfer 

of this information.

Telephone

I cannot connect my Bluetooth telephone.

The telephone's Bluetooth function may be 

switched off or the telephone may not be visible.

►  Check that the telephone has Bluetooth 

switched on.

►  Check in the telephone settings that it is 

"visible to all".

►  Deactivate then reactivate the telphone’s 

Bluetooth function.

The Bluetooth telephone is not compatible with 

the system.

►  You can check that your telephone is 

compatible on the Brand's website (services).

The volume of the telephone connected in 

Bluetooth mode is inaudible.

The volume depends on both the system and the 

telephone.

►  Increase the volume of the audio system, to 

maximum if required, and increase the volume of 

the telephone if necessary.

Ambient noise affects the quality of the 

telephone call.

►  Reduce the ambient noise level (close 

windows, reduce ventilation, slow down, etc.).

Some contacts are duplicated in the list.

The options for synchronising contacts are: 

synchronise the contacts on the SIM card, the 

contacts on the telephone, or both. When both 

synchronisations are selected, some contacts 

may be duplicated.

►  Select "Display SIM card contacts" or 

"Display telephone contacts".

The contacts are not listed in alphabetical 

order.

Some telephones offer display options. 

Depending on the settings chosen, contacts can 

be transferred in a specific order.

►  Modify the telephone directory display 

settings.

The system does not receive SMS.

SMS text messages cannot be sent to the 

system in Bluetooth mode.

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CITROËN Connect Nav

Settings

When the treble and bass settings are 

changed, the ambience is deselected.

When the ambience is changed, the treble 

and bass settings are reset.

Selecting an ambience imposes the treble and 

bass settings, and vice versa.

►  Modify the treble and bass or ambience 

settings to obtain the desired musical ambience.

When the balance settings are changed, the 

distribution is deselected.

When the distribution setting is changed, the 

balance settings are deselected.

Selecting a distribution setting imposes the 

balance settings, and vice versa.

►  Modify the balance setting or the distribution 

setting to obtain the desired sound quality.

There is a difference in sound quality 

between audio sources.

To allow for optimal listening quality, the sound 

settings can be tailored to different audio 

sources, which can generate audible differences 

when changing source.

►  Check that the sound settings are appropriate 

to the sources listened to. We recommend 

setting the sound functions (Bass:, Treble:, 

Balance) to the middle position, setting the 

musical ambience to "None", setting loudness 

correction to "Active" in USB mode and "Inactive" 

in Radio mode.

►  In all cases, after applying sound settings, 

adjust the volume level on the portable device (to 

a high level) first. Then adjust the volume level 

on the audio system.

When the engine is off, the system switches 

off after several minutes of use.

When the engine is switched off, the system's 

operating time depends on the state of charge of 

the battery.

The switch-off is normal: the system 

automatically goes into energy economy mode 

and switches off to maintain an adequate charge 

in the battery.

►  Start the vehicle’s engine to increase the 

charge of the battery.

The date and time cannot be set.

Setting of the date and time is only available 

if the synchronisation with the satellites is 

deactivated.

►  Settings menu / Options / Time-Date setting. 

Select the "Time" tab and deactivate the "GPS 

synchronisation" (UTC).

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13

Vehicle data recording 

and privacy

Electronic control units are installed in your 

vehicle. These control units process data 

received from the vehicle's sensors, for example, 

or data they generate themselves or exchange 

with each other. Some of these control units are 

required for the correct operation of your vehicle, 

some others assist you while driving (driving or 

manoeuvring aids), while others provide comfort 

or infotainment functions.

The following contains general information about 

how data is processed within the vehicle.

You will find additional information about the 

specific data which is downloaded, stored 

and transmitted to third parties and what it is 

used for in your vehicle under the keyword 

"Data protection". This information is directly 

associated with the references for the functions 

in question contained in the corresponding 

vehicle handbook, or in the general terms and 

conditions of sale.

This information is also available online.

Vehicle operating data

The control units process the data used for the 

operation of the vehicle. 

This data includes, for example: 

–  Information about the state of the vehicle 

(e.g. speed, travel time, lateral acceleration, 

wheel rotation rate, fastened seat belts display). 

–  Environmental conditions (e.g. temperature, 

rain sensor, distance sensor). 

As a general rule, this data is temporary, is 

not stored for longer than one operating cycle 

and is only used within the vehicle itself. The 

control units often record this data (including the 

vehicle's key). This function allows either the 

temporary or permanent storage of information 

about the state of the vehicle, stresses on 

components, servicing requirements, as well as 

events and technical errors. 

Depending on the vehicle's equipment level, the 

data stored is as follows: 

–  Operating state of system components 

(e.g. filling level, tyre pressures, battery charge 

status). 

–  Faults and malfunctions in important system 

components (e.g. lamps, brakes). 

–  System reactions in specific driving situations 

(e.g. deployment of an airbag, triggering of 

stability control and braking systems). 

–  Information about events which have 

damaged the vehicle. 

–  For electric and rechargeable hybrid vehicles, 

the traction battery charge level and the 

estimated driving range. 

In particular circumstances (e.g. if the vehicle 

has detected a malfunction), it may be necessary 

to record data which would otherwise simply not 

be stored. 

When taking your vehicle in for servicing 

(e.g. repairs, maintenance), the stored operating 

data may be read along with the vehicle's 

identification number and used if necessary. 

The personnel working for the servicing network 

(e.g. garages, manufacturers) or third parties 

(e.g. roadside assistance agents) may read 

the vehicle's data. This also applies to work 

carried out under warranty and quality assurance 

measures. 

This data is generally read via the OBD 

(On-Board Diagnostics) port fitted by law to 

the vehicle. It is used to report on the technical 

state of the vehicle or its components and 

facilitates the diagnosis of malfunctions, in 

compliance with warranty obligations and for 

quality improvement. This data, in particular the 

information relating to stress on components, 

technical events, operator errors and other 

malfunctions, is sent to the Manufacturer, if 

necessary, along with the vehicle's identification 

number. The Manufacturer's liability may also be 

engaged. The Manufacturer may also use the 

operating data taken from the vehicle for product 

recalls. This data may also be used to check the 

customer's warranty and any claims made under 

warranty. 

Any malfunctions stored in the vehicle may be 

reset by an after-sales service company during 

servicing or repair work, or at your request. 

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Vehicle data recording and privacy

Comfort and infotainment 

functions

Comfort settings and personalised settings 

may be saved in the vehicle and modified or 

reinitialised at any time. 

Depending on the vehicle's equipment level, this 

may include: 

–  Seat and steering wheel position settings. 

–  Chassis and air conditioning settings. 

–  Personalised settings such as the interior 

lighting. 

You can enter your own data into the functions 

of your vehicle's audio and telematic system, as 

part of the selected functionalities. 

Depending on the vehicle's equipment level, this 

may include: 

–  Multimedia data such as music, videos or 

photos to be read by an integrated multimedia 

system. 

–  Address book data to be used with an 

integrated hands-free system or with an 

integrated navigation system. 

–  Entered destinations. 

–  Data regarding the use of online services. 

This data for the comfort and infotainment 

functions may be stored locally in the vehicle 

or saved to a device that you have connected 

to the vehicle (e.g. smartphone, USB memory 

stick or MP3 player). Data that you have entered 

yourself may be deleted at any time. 

This data may also be transmitted outside the 

vehicle at your request, particularly when using 

online services in line with the settings that you 

have selected. 

Smartphone integration 

(e.g. Android Auto

®

 or 

Apple

®

CarPlay

®

)

If your vehicle is equipped accordingly, you can 

connect your smartphone or another mobile 

device to the vehicle in order to operate it using 

the vehicle's integrated controls. Images and 

sounds from the smartphone can be transmitted 

through the audio and telematics system. 

Specific information is simultaneously sent 

to your smartphone. Depending on the type 

of integration, this includes data such as location, 

day/night mode and other general information 

about the vehicle. For more information, please 

refer to the user instructions for the vehicle or the 

audio and telematics system.

Integrating a smartphone allows you to use 

its applications, such as a navigation app or 

music player. No other integration between 

the smartphone and the vehicle is possible, in 

particular active access to vehicle data. How the 

data is processed subsequently is determined 

by the supplier of the application being used. 

The ability the change settings depends on the 

application in question and on the operating 

system installed on your smartphone. 

Online services

If your vehicle is connected to a wireless 

network, data can be exchanged between 

your vehicle and other systems. Connection 

to a wireless network is made possible via a 

transmitter located in your vehicle or a mobile 

device that you have provided (e.g. smartphone). 

The online services can be used via this wireless 

connection. These include online services and 

applications (apps) provided to you by the 

Manufacturer or other suppliers. 

Exclusive services

As regards the Manufacturer's online services, 

the corresponding functions are described by 

the Manufacturer in an appropriate medium 

(e.g. handbook, Manufacturer's website) and the 

information about data protection is provided. 

Personal data may be used for online services. 

The exchange of data for this purpose takes 

place over a secure connection, using for 

example the Manufacturer's dedicated computer 

systems. The collection, processing and use of 

personal data for the development of services 

are carried out solely on the basis of a legal 

authorisation, for example in the case of a 

legal emergency call system or a contractual 

agreement or else under a consent agreement. 

You can activate or deactivate the services and 

functions (some may be chargeable) and, in 

some cases, the vehicle's entire connection to 

the wireless network. This does not include the 

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13

statutory functions and services such as the 

emergency or assistance call system. 

Third-party services

If you use online services provided by other 

(third-party) suppliers, these services are subject 

to the responsibility, the data protection and 

the terms and conditions of use of the supplier 

in question. The Manufacturer often has no 

influence over the content exchanged in this 

regard. 

Please therefore ensure that you are aware of 

the nature, extent and purpose of the collection 

and use of personal data as part of the third-

party services provided by the service provider 

in question.