Citroën C4 (2022 year). Manual in english - page 13

194

Touch screen BLUETOOTH audio system

I cannot find some radio stations in the list of 

received stations.

The name of the radio station changes.

The station is no longer received or its name has 

changed in the list.

Some radio stations send other information 

in place of their name (the title of the song for 

example).

The system interprets these details as the station 

name.

►  Press the "

Radio Settings

" button then 

select "Update list". The radio reception is 

cut off while searching for available stations 

(approximately 30 seconds).

Media

Playback of my USB memory stick starts only 

after a very long wait (around 2 to 3 minutes).

Some files supplied with the memory stick may 

greatly slow down access to reading the memory 

stick (multiplication by 10 of the cataloguing 

time).

►  Delete the files supplied with the memory 

stick and limit the number of sub-folders in the 

file structure on the memory stick. 

Some characters in information about the 

currently playing media are not displayed 

correctly.

The audio system is unable to process certain 

types of character.

►  Use standard characters to name tracks and 

folders.

Playback of streaming files does not start.

The connected device does not automatically 

launch playback.

►  Start playback from the device.

Track names and playing times are not 

displayed on the audio streaming screen.

The Bluetooth profile does not allow the transfer 

of this information.

Telephone

I cannot connect my Bluetooth telephone.

The telephone's Bluetooth function may be 

switched off or the telephone may not be visible.

►  Check that the telephone has Bluetooth 

switched on.

►  Check in the telephone settings that it is 

"visible to all".

The Bluetooth telephone is not compatible with 

the system.

►  Check the compatibility of the telephone on 

the Brand's website (services).

The volume of the telephone connected in 

Bluetooth mode is inaudible.

The volume depends on both the system and the 

telephone.

Ambient noise affects the quality of the 

telephone call.

►  Increase the volume of the audio system, to 

maximum if required, and increase the volume of 

the telephone if necessary.

►  Reduce ambient noise (close windows, 

reduce ventilation, slow down, etc.).

The contacts are not listed in alphabetical 

order.

Some telephones offer display options. 

Depending on the settings chosen, contacts can 

be transferred in a specific order.

►  Modify the telephone directory display 

settings.

Settings

When the treble and bass settings are 

changed, the ambience is deselected.

When the ambience is changed, the treble 

and bass settings are reset.

Selecting an ambience imposes the treble and 

bass settings, and vice versa.

►  Modify the treble and bass or ambience 

settings to obtain the desired musical ambience.

There is a difference in sound quality 

between audio sources.

To allow for optimal listening quality, the sound 

settings can be tailored to different audio 

sources, which can generate audible differences 

when changing source.

►  Check that the sound settings are appropriate 

to the sources listened to. Adjust the sound 

functions to the middle position.

When the engine is off, the system switches 

off after several minutes of use.

When the engine is switched off, the system's 

operating time depends on the state of charge of 

the battery.

The switch-off is normal: the system 

automatically goes into energy economy mode 

and switches off to maintain an adequate charge 

in the battery.

195

Touch screen BLUETOOTH audio system

10

►  Start the vehicle’s engine to increase the 

charge of the battery.

196

MyCitroën Play

MyCitroën Play

Multimedia audio system - 

Applications - Bluetooth

®

 

telephone

The functions and settings described 

vary according to the vehicle version and 

configuration, as well as the country of sale.

For safety reasons and because they 

require sustained attention by the driver, 

the following operations must be carried out 

with the 

vehicle stationary

 and the ignition 

on:

–  Connecting the smartphone via Bluetooth, 

USB or Wi-Fi.

–  Using the smartphone.

–  Connecting to the CarPlay

®

 or Android 

Auto applications (certain applications stop 

displaying when the vehicle is moving).

–  Changing the system settings and 

configuration.

The system is protected so that it only 

operates in the vehicle.

The message 

Energy economy mode

 is 

displayed when the system is about to go into 

standby.

The system’s Open Source Software 

(OSS) source codes are available at the 

following addresses:

https://www.groupe-psa.com/fr/oss/

https://www.groupe-psa.com/en/oss/

First steps

With the engine running, a press mutes 

the sound.

With the ignition off, a press turns the system on.

Increase or decrease the volume using 

the wheel or the "plus" or "minus" buttons 

(depending on the equipment).

Use the buttons on either side of or below the 

touch screen to access the menus, then press 

the virtual buttons on the touch screen.

Depending on the model, use the "Source" 

and "Menu" buttons below the touch screen to 

access the menus, then press the virtual buttons 

on the touch screen.

At all times it is possible to display the rolling 

menus by pressing the screen briefly with three 

fingers.

On pages with multiple tabs at the bottom of the 

screen, you can switch between pages either 

by tapping the tab for the desired page or by 

swiping the pages to the left or right with your 

finger.

Press the back arrow to go back a level or 

confirm.

The touch screen is of the "capacitive" 

type.

To clean the screen, use a soft, non-abrasive 

cloth (e.g. spectacles cloth) with no additional 

product.

Do not use sharp objects on the screen.

Do not touch the screen with wet hands.

Certain information is displayed permanently on 

the main screen:

–  Air conditioning status information (depending 

on version), and direct access to the 

corresponding menu.

–  Radio Media and Telephone menu status 

information.

–  Privacy status information.

–  Access to the touch screen and digital 

instrument panel settings.

Audio source selection (depending on 

equipment):

–  FM/DAB/AM radio stations (depending on 

equipment).

–  Telephone connected via Bluetooth and 

Bluetooth multimedia broadcast (streaming).

–  USB Memory stick.

In very hot conditions, the volume may 

be limited to protect the system. It may 

enter standby mode (with the screen and 

sound off) for 5 minutes or more.

The system will resume normal operation 

when the temperature in the passenger 

compartment has dropped.

197

MyCitroën Play

11

Steering mounted controls

Voice control

: smartphone voice 

commands.

Increase volume. 

Decrease volume.

Mute by pressing the volume increase 

and decrease buttons simultaneously 

(depending on equipment).

Restore the sound by pressing one of the two 

volume buttons.

Telephone

 (short press): start telephone 

call.

Call in progress

 (short press): access 

telephone menu.

Telephone

 (long press): reject an incoming call, 

end call; when no call is in progress, access 

telephone menu.

Radio

 (rotate): automatic search for the 

previous/next station.

Media

 (rotate): previous/next track, move 

through a list.

Short press

: confirm a selection; if nothing 

selected, access presets.

Menus

Radio Media

 

 

Select an audio source or radio station. 

Telephone

 

 

Connect a mobile phone via Bluetooth

®

.

Run certain applications from a 

smartphone connected via CarPlay

®

 or Android 

Auto.

Applications

 

 

Access configurable equipment.

 

Settings

 

 

Configure the sound (balance, ambience, 

etc.), the display (language, units, date, 

time, etc.), and some system functions.

198

MyCitroën Play

Driving

 

 

Activate, deactivate or configure certain 

vehicle functions.

Navigation

 

 

Configure the navigation and select your 

destination via CarPlay

®

 or Android Auto.

Air conditioning

 

21,5

18,5

 

Manage various temperature and air flow 

settings.

Radio

Selecting a station

Press 

Radio Media

 to display the main page.

Press one of the buttons to perform an 

automatic search for radio stations.

Or

Move the slider to manually search for 

frequencies up or down.

Or

Press the frequency to enter the FM and 

AM waveband values using the virtual 

keypad.

Press "

OK

" to confirm.

 

Radio reception may be affected by the 

use of electrical equipment not approved 

by the Brand, such as a USB charger 

connected to the 12 V socket.

The exterior environment (hills, buildings, 

tunnels, basement car parks, etc.) may 

block reception, including in RDS mode. 

This phenomenon is perfectly normal in the 

context of radio wave transmission, and 

in no way indicative of an audio system 

malfunction.

Changing the waveband

Press 

Radio Media

 to display the main 

page. 

Press the "

OPTIONS

" button to access the 

secondary page.

Press "

Band

" to change waveband. 

Press in the shaded area to confirm.

 

Presetting a station

Select a radio station or frequency.

Make a short press on the star outline. If 

the star is solid, the radio station is 

already preset.

Or

Select a radio station or frequency.

Press "

Preset

".

Make a long press on one of the buttons 

to preset the station.

199

MyCitroën Play

11

Activating/Deactivating RDS

RDS, if activated, allows you to continue 

listening to the same station by automatically 

retuning to alternative frequencies.

Press 

Radio Media

 to display the main 

page.

Press the "

OPTIONS

" button to access the 

secondary page.

Activate/deactivate "

RDS

". 

Press in the shaded area to confirm.

 

RDS station tracking may not be 

available nationwide, as many radio 

stations do not cover 100 % of the country. 

This explains the loss of reception of the 

station during a journey.

Displaying text information

The "Radio Text" function displays information 

transmitted by the radio station relating to the 

station or the currently playing song.

Press 

Radio Media

 to display the main 

page.

Press the "

OPTIONS

" button to access the 

secondary page.

Activate/deactivate "

News

". 

Press in the shaded area to confirm.

 

Playing TA messages

The TA (Traffic Announcement) function gives 

priority to TA alert messages. To operate, this 

function needs good reception of a radio station 

that transmits this type of message. While traffic 

information is being broadcast, the current 

media is automatically interrupted so that the 

TA message can be heard. Normal play of the 

previously playing media resumes at the end of 

the message.

Press 

Radio Media

 to display the main 

page.

Press the "

OPTIONS

" button to access the 

secondary page.

Activate/deactivate "

TA

". 

Press in the shaded area to confirm.

 

Audio settings

Press 

Radio Media

 to display the main 

page.

Press the "

OPTIONS

" button to access the 

secondary page.

Press "

Audio settings

". 

Select the "

Tone

", "

Balance

" or "

Sound

" 

tab to configure the sound settings.

Press the back arrow to confirm.

 

In the "

Tone

" tab, the 

Ambience

, 

Bass

, 

Medium

 and 

Treble

 sound settings are 

different and independent for each audio 

source.

In the "

Balance

” tab, the 

All passengers

, 

Driver

 and 

Front only

 settings are common 

to all sources.

In the "

Sound

” tab, activate or deactivate 

"

Volume linked to speed

", "

Auxiliary input

" 

and "

Touch tones

".

The balance/distribution (or spatialisation 

with the Arkamys

 system) uses audio 

processing to adjust the sound quality 

according to the number of passengers in the 

vehicle.

Onboard audio: Arkamys Sound Staging

 

optimises the sound distribution inside 

the passenger compartment.

DAB (Digital Audio 

Broadcasting) radio

Terrestrial Digital Radio

Digital radio provides higher quality sound.

The various "multiplexes/ensembles" offer a 

choice of radio stations organised in alphabetical 

order.

Press 

Radio Media

 to display the main 

page.

200

MyCitroën Play

Press the "

OPTIONS

" button to access the 

secondary page.

Press "

Band

" to select "

DAB band

". 

Press in the shaded area to confirm.

 

FM-DAB Follow-up

"DAB" does not cover 100% of the territory.

When the digital radio signal is poor, the 

"FM-DAB Follow-up" enables you to continue 

listening to the same station by automatically 

switching to the corresponding "FM" analogue 

station (if there is one).

Press 

Radio Media

 to display the main 

page.

Press the "

OPTIONS

" button to go to the 

secondary page.

Activate/deactivate "

FM-DAB Follow-up

". 

Press in the shaded area to confirm.

 

If "FM-DAB Follow-up" is activated, there 

may be a time offset of a few seconds 

when the system switches to "FM" analogue 

radio, and in some cases a change in volume.

When the digital signal quality is restored, the 

system automatically changes back to "DAB".

To minimise this time lag, storing radio 

stations in the "DAB" band is recommended.

If the "DAB" station being listened to is 

not available on "FM", or if "FM-DAB 

Follow-up" is not activated, the sound will cut 

out when the digital signal becomes too weak.

Media

USB port

Insert the USB memory stick into the USB 

port or connect the USB device to the 

USB port using a suitable cable (not supplied).

To protect the system, do not use a USB 

hub.

The system builds playlists (in temporary 

memory); this operation can take from a 

few seconds to several minutes at the first 

connection.

Reduce the number of non-music files and the 

number of folders to reduce the waiting time.

Playlists are updated whenever the ignition 

is switched off or a USB memory stick is 

connected. The audio system memorises these 

lists, which will subsequently load faster if they 

have not been changed.

Selecting the source

Press 

Radio Media

 to display the main 

page.

Press the "

SOURCES

" button.

Select the source.

BluetoothStreaming

®

Streaming allows you to listen to the audio feed 

from your smartphone.

The Bluetooth profile must be activated.

First adjust the volume on the portable device 

(to a high level). Then adjust the volume of the 

system.

If play does not start automatically, it may be 

necessary to start the audio playback from the 

smartphone.

Control is from the portable device or by using 

the system's touch buttons.

Once connected in Streaming mode, the 

smartphone is considered to be a media 

source.

Connecting Apple

®

 players

Connect the Apple

®

 player to the USB socket 

using a suitable cable (not supplied).

Play starts automatically.

Control is via the audio system.

The classifications available are those of 

the portable device connected (artists/

albums/genres/playlists/audio books/

podcasts). It is also possible to use a 

classification structured in the form of a 

library.

The default classification used is by artist. To 

modify the classification used, return to the 

first level of the menu then select the desired 

classification (playlists for example) and 

201

MyCitroën Play

11

confirm to go down through the menu to the 

desired track.

The version of software in the audio system may 

not be compatible with the generation of the 

Apple

®

 player.

Information and advice

The system supports USB mass storage 

devices, BlackBerry

®

 devices or Apple

®

 players 

via the USB ports. The adapter cable is not 

supplied.

Devices are managed using the audio system 

controls.

Other devices, not recognised on connection, 

must be connected via Bluetooth streaming, if 

compatible.

To protect the system, do not use a USB 

hub.

The audio system will only play audio files with 

".wav", ".wma", ".aac", ".ogg" and ".mp3" file 

extensions, at bit rates between 32 Kbps and 

320 Kbps.

It also supports VBR (Variable Bit Rate) mode.

No other file types (".mp4", etc.) can be read.

All ".wma" files must be standard WMA 9 files.

The supported sampling rates are 11, 22, 44 and 

48 KHz.

To avoid reading and display problems, we 

recommend choosing file names less than 20 

characters long that do not contain any special 

characters (e.g. “ ? . ; ù).

Use only USB memory sticks in FAT32 format 

(File Allocation Table).

We recommend using the original USB 

cable for the portable device.

Telephone

Pairing a Bluetooth

®

 

telephone

The services available depend on the 

network, the SIM card and the 

compatibility of the Bluetooth devices used. 

Consult the telephone user guide and the 

service provider to check which services are 

available.

The Bluetooth function must be activated and 

the telephone configured as "Visible to all” (in the 

telephone settings).

To complete the pairing, whichever procedure is 

used (from the telephone or from the system), 

ensure that the code is the same in the system 

and in the telephone.

If the pairing procedure fails, we 

recommend deactivating and then 

reactivating the Bluetooth function on the 

telephone.

Procedure from the telephone

Select the name of the system in the list 

of detected devices.

In the system, accept the connection request 

from the telephone.

Procedure from the system

Press 

Telephone

 to display the main 

page.

Press "

Bluetooth search

".

The list of detected telephones is 

displayed.

Select the name of the chosen telephone 

in the list.

Connection sharing

The system offers to connect the telephone with 

3 profiles:

– "

Telephone

" (hands-free kit, telephone only),

– “

Streaming

" (streaming: wireless playing of 

audio files on the telephone),

– "

Mobile internet data

".

Select one or more profiles.

 

Press "

OK

" to confirm.

 

Depending on the type of telephone, you may by 

prompted to accept the transfer of contacts and 

messages.

The ability of the system to connect just 

one profile depends on the telephone.

All three profiles may connect by default.

202

MyCitroën Play

The profiles compatible with the system 

are: HFP, OPP, PBAP, A2DP, AVRCP, 

MAP and PAN.

Visit the Brand's website for more information 

(compatibility, additional help, etc.).

Automatic reconnection

On returning to the vehicle, if the last telephone 

connected is present again, it is automatically 

recognised and within about 30 seconds 

after switching on the ignition, the pairing is 

established automatically (Bluetooth activated).

To modify the connection profile:

Press 

Telephone

 to display the main 

page.

Press the "

PHONE

" button to access the 

secondary page.

Press "

Bluetooth connection" to 

display the list of paired devices.

Press the "Details" button for a paired 

device.

Select one or more profiles.

 

Press "

OK

" to confirm.

 

Managing paired telephones

This function lets you connect or disconnect a 

device or delete a pairing.

Press 

Telephone

 to display the main 

page.

Press the "

PHONE

" button to access the 

secondary page.

Press "

Bluetooth connection" to 

display the list of paired devices.

Press on the name of the telephone 

selected in the list to disconnect it.

Press again to connect it.

Deleting a telephone

Press the basket at the top right of the 

screen to display a basket alongside the 

telephone chosen.

Press the basket alongside the telephone 

chosen to delete it.

Receiving a call

An incoming call is announced by a ring and a 

superimposed display in the screen.

Make a short press on the steering 

mounted 

PHONE

 button to accept an 

incoming call.

And

Make a long press 

on the steering mounted 

PHONE

 button 

to reject the call.

Or

Press "

End call

". 

Making a call

Using the telephone is not recommended 

while driving.

Parking the vehicle.

Make the call using the steering mounted 

controls.

Calling a new number

Press 

Telephone

 to display the main 

page. 

Enter the phone number using the digital 

keypad.

Press "

Call" to start the call.

 

Calling a contact

Press 

Telephone

 to display the main 

page. 

Or press and hold 

the steering mounted 

PHONE

 button. 

Press "

Contacts

".

Select the desired contact from the displayed list.

Press "

Call

". 

Calling a recently used 

number

Press 

Telephone

 to display the main 

page.

203

MyCitroën Play

11

Or

Press and hold 

the steering mounted button. 

Press "

Recent calls

".

Select the desired contact from the displayed list.

It is always possible to make a call 

directly from the telephone; as a safety 

measure, first park the vehicle.

Setting the ringtone

Press 

Telephone

 to display the main 

page. 

Press the "

OPTIONS

" button to access the 

secondary page.

Press "

Ring volume

" to display the 

volume bar.

Press the arrows or move the slider to set 

the ring volume.

Using CarPlay

®

 or Android 

Auto

Synchronising a smartphone enables users 

to display applications that support the 

smartphone’s CarPlay

®

 or Android Auto 

technology on the vehicle’s screen. For CarPlay

®

 

technology, the CarPlay

®

 function must first be 

activated on the smartphone.

The smartphone can be connected via USB 

cable or via a wireless connection.

Unlock the smartphone for the 

communication process between the 

smartphone and the system to work.

As principles and standards are constantly 

changing, 

we recommend keeping the 

smartphone's operating system up-to-

date, together with the date and time on 

the smartphone and the system

.

For the list of compatible smartphones, 

visit the Manufacturer's website in your 

country.

USB sockets

Depending on equipment, for more information 

on the USB sockets compatible with 

CarPlay

®

 or 

Android Auto

 applications, refer to the "Ease of 

use and comfort" section.

Wireless connection

Before using CarPlay

®

 or Android Auto 

wirelessly, ensure the Wi-Fi regulatory 

restrictions of your geographic location are 

met. 

If the 5 GHz Wi-Fi network frequency is not 

allowed in your location, select 

2.4 GHz

 at the 

first connection. 

Check the Wi-Fi restrictions again when you 

travel to different locations and set the Wi-Fi 

frequency accordingly. 

For more information about the 5 GHz 

regulatory status of each country, refer to the 

website of the audio system manufacturer.

CarPlay

®

 smartphone connection

Depending on country.

USB connection

On connecting the USB cable, the 

CarPlay

®

 function deactivates the 

system's Bluetooth

®

 mode.

The "

CarPlay

" function requires the use of 

a compatible smartphone and compatible 

applications.

Connect the USB cable.  

The smartphone charges when connected by the 

USB cable.

From the system, press "

Telephone

" to 

display the main page.

Press "

CarPlay

" to display the CarPlay

®

 

interface.

CarPlay

®

 interface may appear 

automatically.

When the USB cable is disconnected 

and the ignition is switched off then back 

on, the system will not automatically switch to 

Radio Media mode; the source must be 

changed manually.

204

MyCitroën Play

The CarPlay

®

 navigation can be accessed 

at any time by pressing the system's 

Navigation

 button.

Wireless connection

First activate the smartphone’s Bluetooth

®

 

function.

From the system, press "

Telephone

" to 

display the main page.

If the device has already been connected to the 

system via Bluetooth

®

, select the device settings 

from the list of known devices and choose 

CarPlay

®

 as the wireless connection mode. 

If the device has never been connected to the 

system before, it will have to be paired (refer to 

the corresponding section).

The system detects if the smartphone is 

compatible with CarPlay

®

 and offers to connect 

to it following the pairing process.

Subsequent automatic connection of the 

smartphone requires activation of the Bluetooth

®

 

on your device.

As soon as the connection is established, 

press "

CarPlay

" to display the CarPlay

®

 

interface.

Press and hold this steering-mounted 

control button and say "Siri" to initiate the 

smartphone voice commands. 

Android Auto smartphone connection

Depending on country.

On the smartphone, download the 

Android Auto application.

The "Android Auto" function requires the 

use of a compatible smartphone and 

applications.

The first connection of Android Auto to 

the system should be made by USB 

cable.

USB connection

Connect a USB cable.  

The smartphone charges when connected by a 

USB cable.

From the system, press "

Telephone

" to 

display the main page.

Press "

Android Auto

" to start the 

application in the system.

Depending on the smartphone, it may be 

necessary to activate the "

Android Auto

" 

function.

During the procedure, several screen 

pages relating to certain features are 

displayed.

Accept to start and complete the connection.

When connecting a smartphone to the 

system, we recommend enabling 

Bluetooth

®

 on the smartphone.

Wireless connection

First activate the smartphone’s Bluetooth

®

 

function.

Connect a USB cable. 

From the system, press "

Telephone

" to 

display the main page.

If the device has already been connected to the 

system via Bluetooth

®

, select the device settings 

from the list of known devices and choose 

Android Auto

®

 as the wireless connection mode. 

If the device has never been connected to the 

system before, it will have to be paired (refer to 

the corresponding section).

The system detects if the smartphone is 

compatible with Android Auto and offers to 

connect to it following the pairing process.

Subsequent automatic connection of the 

smartphone requires activation of the Bluetooth

®

 

on your device.

As soon as the connection is established, 

press "

Android Auto

" to display the 

Android Auto interface.

Press and hold this steering-mounted 

control button and say "OK Google" to 

initiate the smartphone voice commands. 

Access to the different audio sources remains 

available in the margin of the Android Auto 

display, using the touch buttons located in the 

upper bar.

Access to the menus for the system is possible 

at any time using the dedicated buttons.

There may be a pause before 

applications become available, 

depending on the quality of the network.

205

MyCitroën Play

11

Applications

Viewing photos

Insert a USB memory stick in the USB port.

To protect the system, do not use a USB 

hub.

The system can read folders and image files in 

the formats: .tiff; .gif; .jpg/jpeg; .bmp and .png.

Press 

Applications

 to display the main 

page.

Press "

Photos

". 

Select a folder. 

Select an image to view. 

Press this button to display the details of 

the photo.

Press the back arrow to go back a level. 

Managing messages

Press 

Applications

 to display the main 

page.

Press "SMS". 

Select the "SMS” tab. 

Press this button to select the display 

settings for messages.

Press this button to search and select a 

recipient.

Select the "Quick messages” tab. 

Press this button to select the display 

settings for messages.

Press this button to write a new message. 

Press the bin alongside the selected 

message to delete it.

Press this button alongside the selected 

message to display the secondary page.

Press this button to edit and modify the 

existing text.

Press this button to write a new message. 

Press the bin to delete the message. 

Settings

Adjusting the brightness

Press 

Settings

 to display the main page. 

Press 

Brightness

. 

Move the slider to adjust the brightness of 

the screen and/or the instrument panel 

(depending on version).

Press in the shaded area to confirm.

 

Modifying system settings

Press 

Settings

 to display the main page. 

Press "

Configuration

" to access the 

secondary page.

Press "

System configuration

". 

Press the "

Units

" tab to change the units of 

distance, fuel consumption and temperature.

Press the "

Factory settings

" tab to restore the 

initial settings.

Returning the system to factory settings 

activates the English language by default 

(depending on version).

Press the "

System info

" tab to display the 

versions of the various modules installed in the 

system.

Press the "

Privacy

" tab,

or

Press 

Settings

 to display the main page. 

Press "

Privacy

" to activate or deactivate 

the private data mode.

Activate or deactivate: 

– "

No sharing (data, vehicle position)

".

– "

Only data sharing

”

– "

Data and vehicle position sharing

"

Press the back arrow to confirm.

 

206

MyCitroën Play

Press 

Settings

 to display the main page. 

Press "

Configuration

" to access the 

secondary page.

Press "

Screen configuration

". 

Press "

Brightness

".

Move the slider to adjust the brightness of 

the screen and/or the instrument panel 

(depending on version).

Press the back arrow to confirm.

 

Press "

Animation

".

Activate or deactivate: “

Automatic 

scrolling

”.

Select "

Animated transitions

". 

Press the back arrow to confirm.

 

Selecting the language

Press 

Settings

 to display the main page. 

Press "

Configuration

" to access the 

secondary page.

Select "

Language

" to change the 

language.

Press the back arrow to confirm.

 

Setting the time

Press 

Settings

 to display the main page. 

Press "

Configuration

" to access the 

secondary page.

Press "

Date and time

". 

Select "

Time

".

Press this button to set the time using the 

virtual keypad.

Press "

OK

" to save the time. 

Press this button to set the time zone. 

Select the display format for the time 

(12h/24h).

Activate or deactivate summer time (+1 

hour).

Press the back arrow to save the settings. 

The system may not automatically 

manage the change between winter and 

summer time (depending on the country of 

sale).

Setting the date

Press 

Settings

 to display the main page. 

Press "

Configuration

" to access the 

secondary page.

Press "

Date and time

". 

Select "

Date

".

Press this button to set the date. 

Press the back arrow to save the date. 

Select the display format for the date. 

Press the back arrow again to confirm.

 

Time and date setting is only available if 

"GPS Synchronisation:" is deactivated.

Wifi settings

Press 

Settings

 to display the main page.  

Press 

Wifi

 to access network frequency 

setting.

Frequently asked 

questions

The following information groups together the 

answers to the most frequently asked questions 

concerning the system.

Radio

The reception quality of the tuned radio 

station gradually deteriorates or the station 

presets are not working (no sound, 87.5 MHz 

is displayed, etc.).

The vehicle is too far from the selected station’s 

transmitter, or no transmitter is present in the 

geographical area.

207

MyCitroën Play

11

►  Activate the "RDS" function in the upper bar 

to enable the system to check whether there is 

a more powerful transmitter in the geographical 

area.

The environment (hills, buildings, tunnels, 

basement car parks, etc.) is blocking reception, 

including in RDS mode.

This is a perfectly normal phenomenon, and is 

not indicative of an audio system malfunction.

The aerial is missing or has been damaged 

(for example while entering a car wash or 

underground car park).

►  Have the aerial checked by a dealer.

I cannot find some radio stations in the list of 

received stations.

The name of the radio station changes.

The station is no longer received or its name has 

changed in the list.

►  Press the round arrow on the "List" tab on the 

"Radio" page.

Some radio stations send other information 

in place of their name (the title of the song for 

example).

The system interprets these details as the station 

name.

►  Press the round arrow on the "List" tab on the 

"Radio" page.

Media

Playback of my USB memory stick starts only 

after a very long wait (around 2 to 3 minutes).

Some files supplied with the memory stick may 

greatly slow down access to reading the memory 

stick (multiplication by 10 of the cataloguing 

time).

►  Delete the files supplied with the memory 

stick and limit the number of sub-folders in the 

file structure on the memory stick. 

Some characters in information about the 

currently playing media are not displayed 

correctly.

The audio system is unable to process certain 

types of character.

►  Use standard characters to name tracks and 

folders.

Playback of streaming files does not start.

The connected device does not automatically 

launch playback.

►  Start playback from the device.

Track names and playing times are not 

displayed on the audio streaming screen.

The Bluetooth profile does not allow the transfer 

of this information.

Telephone

I cannot connect my Bluetooth telephone.

The telephone's Bluetooth function may be 

switched off or the device may not be visible.

►  Check that the telephone has Bluetooth 

switched on.

►  Check in the telephone settings that it is 

"visible to all".

The Bluetooth telephone is not compatible with 

the system.

►  Check the compatibility of the telephone on 

the Brand's website (services).

Android Auto and/or CarPlay do not work.

Android Auto and CarPlay may not activate if the 

USB cables are of poor quality.

►  Use genuine USB cables to ensure 

compatibility.

Android Auto and/or CarPlay do not work.

Android Auto and CarPlay are not available in all 

countries.

►  Check the Google Android Auto or Apple 

website to see which countries are supported.

The volume of the telephone connected in 

Bluetooth mode is inaudible.

The volume depends on both the system and the 

telephone.

►  Increase the volume of the audio system, to 

maximum if required, and increase the volume of 

the telephone if necessary.

Ambient noise affects the quality of the 

telephone call.

►  Reduce ambient noise (close windows, turn 

down ventilation, slow down, etc.).

The contacts are not listed in alphabetical 

order.

Some telephones offer display options. 

Depending on the settings chosen, contacts can 

be transferred in a specific order.

►  Modify the telephone directory display 

settings.

Settings

When the treble and bass settings are 

changed, the ambience is deselected.

208

MyCitroën Play

When the ambience is changed, the treble 

and bass settings are reset.

Selecting an ambience imposes the treble and 

bass settings, and vice versa.

►  Modify the treble and bass or ambience 

settings to obtain the desired musical ambience.

When the balance settings are changed, the 

distribution is deselected.

When the distribution setting is changed, the 

balance settings are deselected.

Selecting a distribution setting imposes the 

balance settings, and vice versa.

►  Modify the balance setting or the distribution 

setting to obtain the desired sound quality.

There is a difference in sound quality 

between audio sources.

To allow for optimal listening quality, the sound 

settings can be tailored to different audio 

sources, which can generate audible differences 

when changing source.

►  Check that the sound settings are appropriate 

to the sources listened to. Adjust the sound 

functions to the middle position.

When the engine is off, the system switches 

off after several minutes of use.

When the engine is switched off, the system's 

operating time depends on the state of charge of 

the battery.

The switch-off is normal: the system 

automatically goes into energy economy mode 

and switches off to maintain an adequate charge 

in the battery.

►  Start the vehicle’s engine to increase the 

charge of the battery.

209

CITROËN Connect Nav

12

CITROËN Connect Nav

GPS navigation - 

Applications - Multimedia 

audio system - Bluetooth

®

 

telephone

The functions and settings described 

vary according to the vehicle version and 

configuration, as well as the country of sale.

For safety reasons and because they 

require sustained attention by the driver, 

the following operations must be carried out 

with the 

vehicle stationary

 and the ignition 

on:

–  Pairing the smartphone with the system via 

Bluetooth.

–  Using the smartphone.

–  Connecting to the CarPlay

®

 or Android 

Auto applications (certain applications stop 

displaying when the vehicle is moving).

–  Watching a video (the video stops when the 

vehicle starts to move again).

–  Changing the system settings and 

configuration.

AM and DAB radio are not available on 

Hybrid vehicles.

The system is protected so that it only 

operates in the vehicle.

The message 

Energy economy mode

 is 

displayed when the system is about to go into 

standby.

System and map updates can be 

downloaded from the Brand's website.

The update procedure is also available there.

The system’s Open Source Software 

(OSS) source codes are available at the 

following addresses:

https://www.groupe-psa.com/fr/oss/

https://www.groupe-psa.com/en/oss/

First steps

With the engine running, a press mutes 

the sound.

With the ignition off, a press turns the system on.

Increase or decrease the volume using 

the wheel or the "plus" or "minus" buttons 

(depending on the equipment).

Use the menu buttons on either side of or below 

the touch screen for access to the menus, then 

press the virtual buttons in the touch screen.

Depending on the model, use the "Source" or 

"Menu" buttons to access the rolling menus, then 

press the virtual buttons in the touch screen.

Display the rolling menus at any time by pressing 

the screen briefly with three fingers.

All of the touch areas of the screen are white.

Press the back arrow to go back a level.

Press "OK" to confirm.

The touch screen is of the "capacitive" 

type.

To clean the screen, use a soft, non-abrasive 

cloth (e.g. spectacles cloth) with no additional 

product.

Do not use sharp objects on the screen.

Do not touch the screen with wet hands.

Certain information is displayed permanently 

in the side bars or in the upper bar of the touch 

screen (depending on equipment):

–  Air conditioning status information (depending 

on version), and direct access to the 

corresponding menu.

–  Go directly to the audio source selection 

option, to view the list of radio stations (or list of 

titles depending on the source).

–  Go to the "Notifications" of messages, emails, 

map updates and, depending on the services, 

the navigation notifications.

–  Go to the settings for the touch screen and the 

digital instrument panel.

Audio source selection (depending on 

equipment):

–  FM/DAB/AM radio stations (depending on 

equipment).

–  Telephone connected via Bluetooth and 

Bluetooth multimedia broadcast (streaming).

–  USB memory stick.