Volkswagen EOS (2015 year). Instruction - part 3

NOTICE

Volkswagen is not responsible for vehicle damage caused by inferior-quality or malicious
application software, poorly programmed application software, insufficient wireless service
reception, data loss during transmission or misuse of mobile devices.

3-button module

Fig. 16 In the roof console: 3-button module to access Volkswagen Car-Net service operators

Please first read and note the introductory information and heed the WARNINGS

The buttons in the 3-button module provide access to several Volkswagen Car-Net features and
pressing a button will initiate a connection to the Volkswagen Car-Net Response Center. Calls may be
monitored or recorded. In general, the Volkswagen Car-Net Customer Specialist will end the call.

⇒

fig. 16

Function

•

Press and hold for longer than 2 seconds: Connects to the Volkswagen Car-Net
Response Center and a Volkswagen Car-Net Customer Specialist.
Press again: End the call.

Press and hold for longer than 2 seconds: Assistance in the event of a breakdown by
connecting to the Volkswagen Roadside Provider.
Press again: End the call.

•

Press and hold for longer than 2 seconds: Activate emergency call.
Press again: End the call.

LED light in the 3-button module

The LED light in the 3-button module will be green during the trial period and whenever you have an
active subscription. The LED light will go off if the trial period is over and the customer has not
subscribed to the Volkswagen Car-Net Services. The LED light will be red only during a VW Car-Net
hardware malfunction or fault.

WARNING

Application software and Volkswagen Car-Net services that are unsuitable or improperly
used can cause accidents, serious personal injury and vehicle damage.

Volkswagen Car-Net services can be used only where adequate cellular and GPS signals

are available

Volkswagen recommends using only services and application software that are provided

by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.

  Protect the mobile device and its application software from misuse.
  Never modify application software and Volkswagen Car-Net services.
  Always read and heed the operating instructions for the mobile device.

WARNING

Driver distraction causes accidents, collisions and serious personal injury! Using application
software and Volkswagen Car-Net services while driving can distract the driver from traffic.

Always drive attentively and responsibly.

NOTICE

The system does not support simultaneous Volkswagen Car-Net and mobile phone calls via
the mobile phone package.

When a Volkswagen Car-Net service is accessed through the 3-button module call buttons

any calls on a mobile device connected to the vehicle’s mobile phone package will be
automatically disconnected.

Initiating or accepting a call on a mobile device connected to the vehicle's mobile phone

package could end any connection to the Volkswagen Car-Net Response Center made through
the • ,

•

buttons.

Calls on a mobile device connected to the vehicle's mobile phone package cannot be

accepted or initiated during an automated emergency connection to the Volkswagen Car-Net
Response Center; for example, because an airbag has deployed.

Driving checklists and warnings

Introduction

In this section you’ll find information about:

Getting ready and driving safely

Driving in other countries

Driving through water on roads

More information:

  Sitting properly and safely
  Transporting
  Starting and stopping the engine
  Saving fuel and helping the environment
  Consumer information

WARNING

Driving under the influence of alcohol, illegal drugs, narcotics and some medications may
cause collisions and other accidents, severe personal injuries and even death.

Alcohol, illegal drugs, narcotics and some medications may severely affect perception,

reaction times and safe driving, which may result in the loss of vehicle control.

Getting ready and driving safely

Please first read and note the introductory information and heed the WARNINGS

Checklist

Observe the following points before and during every drive for your own safety, the safety of all

passengers and others

⇒

Check proper function of lights and turn signals.

Check tire pressure (Tires and wheels) and fuel level (Refueling).

Make sure that all windows are clean.

Make sure that the engine is not covered by blankets or other materials and that the engine air

intake is free of obstacles.

Store items and all luggage safely in the storage compartments, in the luggage compartment and,

where applicable, on the roof, Transporting.

Always make sure that nothing keeps the pedals from moving freely.

Make sure that children are properly secured by a restraint system appropriate for their size and

weight, Child safety and child restraints.

Properly adjust front seats, all head restraints and mirrors to the correct height, Adjusting the

seating position.

Wear shoes that give your feet a good grip and that give you a feel for the pedals.

Make sure that the floormat on the driver side is properly fastened and cannot interfere with the

pedals.

Assume a proper seating position before the vehicle starts to move and keep this position while

driving. Make sure that all passengers do the same, Adjusting the seating position.

Properly fasten your safety belt before driving the vehicle and wear your safety belt properly at all

times while driving. Make sure that all passengers do the same, Safety belts.

Only transport as many passengers as there are seats and safety belts available.

Never drive if your driving ability has been impaired, for example, by medication, alcohol, or illegal

drugs.

Never let passengers or phone calls distract you while driving and never take your attention off the

road while using vehicle software or adjusting vehicle equipment or accessories.

Always adapt your speed and driving style to visibility, weather, road, and traffic conditions.

Always obey traffic laws and speed limits.

On long trips make frequent rest stops – at least once every 2 hours.

Secure animals in the vehicle with a system that corresponds to their weight and size.

WARNING

Always observe traffic rules and posted speed limits and use common sense. Your good
judgment can mean the difference between arriving safely at your destination and being
seriously injured in a crash or other kind of accident.

Regular service and maintenance of your vehicle is important both for operational and driving

safety and to help prolong your vehicle's service life. Always follow the scheduled maintenance

intervals in the

⇒ Booklet

Warranty and Maintenance, especially for changing the brake fluid. Hard

use, frequent stop-and-go driving, driving in very dusty areas, trailer towing, and other factors may
make it necessary to have the vehicle serviced more frequently. Ask an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility for more information.

Driving in other countries

Please first read and note the introductory information and heed the WARNINGS

Checklist

Some countries have special safety standards and emissions requirements that your vehicle may not
meet. Before taking your vehicle to another country, Volkswagen therefore recommends that you ask
your authorized Volkswagen dealer or authorized Volkswagen Service Facility about the following
issues with regard to the country to which you would like to travel:

Should the vehicle be technically prepared for the trip abroad, such as masking or adjusting

headlights?

Are maintenance, repair facilities, necessary tools and testing equipment as well as spare parts

readily available for your vehicle?

Are there authorized Volkswagen dealers and authorized Volkswagen Service Facilities in the

countries where you will be driving?

For gasoline engines: Is unleaded fuel with the right octane rating readily available?

Are engine oil (Engine oil) and other operating fluids that meet Volkswagen quality and

performance requirements available where you will be driving? For more information, please see
⇒ Booklet

Warranty and Maintenance.

Does the factory-installed navigation system work in the countries where you will be driving, and is

navigation data available?

Are special or heavy-duty tires necessary for the kind of driving expected?

NOTICE

Volkswagen is not responsible for mechanical damage that may result from substandard fuel
or service or the unavailability of Genuine Volkswagen parts.

Driving through water on roads

Please first read and note the introductory information and heed the WARNINGS

Note the following to help prevent vehicle damage when driving through water, for example on flooded
roads:

Check the depth of the water before driving through it. The water must not be any higher than

the bottom of the vehicle body

⇒ .

Do not drive faster than walking speed.
Never stop the vehicle, and do not drive in reverse or switch the engine off when driving through

water.

Oncoming vehicles may create waves that raise the water level and make it too deep for your

vehicle to drive through safely.

WARNING

After driving through water, mud, sludge, etc., the brakes react slower and need longer
stopping distances.

Always dry the brakes and clean off any ice coatings with a few careful applications of the

brake. Make sure not to endanger other motorists or cyclists or disobey legal requirements.

Avoid abrupt or sudden braking maneuvers immediately after driving through water.

NOTICE

Vehicle components such as the engine, transmission, suspension or electrical system may

be severely damaged by driving through water.

Never drive through salt water. Salt causes vehicle corrosion. Thoroughly rinse with fresh

water all vehicle parts that were exposed to salt water.

Technical data

Introduction

In this section you’ll find information about:

Important vehicle labels

Engine data

Dimensions

Your vehicle's engine type is shown on the vehicle identification label.

The specifications in this Manual refer to the base model. The stated values may vary, depending
upon different equipment or models, as well as with respect to special vehicles and vehicles exported
to different countries.

More information:

  Transporting
  Tires and wheels
  Saving fuel and helping the environment
  Fuel
  Engine oil
  Engine coolant
  Consumer information

WARNING

Disregarding or exceeding stated values for weights, loads, dimensions and maximum speed
may result in accidents and serious personal injuries.

Applicable only in the United States and Canada

Important vehicle labels

Fig. 17 Vehicle identification label: Shown in the example with engine identification code CBFA 3.

Fig. 18 Vehicle identification number (VIN).

Please first read and note the introductory information and heed the WARNINGS

Factory-installed safety certificates, stickers, and signs containing important information regarding
vehicle operation can be found in the engine compartment and on certain vehicle components, such
as inside the fuel filler flap, on the passenger sun visor, in the driver door jamb, or on the luggage
compartment floor.

Do not remove, alter, or render unusable or illegible any safety certificates, stickers, and labels.
If vehicle components bearing safety certificates, stickers, or labels are replaced, make certain that

the firm doing the work attaches new conforming certificates, stickers, or labels to the same part of the
new components.

Vehicle identification number (VIN)

The vehicle identification number is on a plate on top of the instrument panel on the driver side, and is

visible from the outside through the windshield

⇒

fig. 18

(arrow). The view window is on the side at the

bottom of the windshield. The vehicle identification number is also stamped into the top of the right drip
channel in the engine compartment. The drip channel is between the spring strut tower and the right
fender. Open the engine hood to read the vehicle identification number , Working in the engine
compartment.

Vehicle identification label

The vehicle identification label

⇒

fig. 17

is affixed to the area of the spare wheel well underneath the

luggage compartment floor panel and contains the following information:

(1)

Vehicle identification number (VIN)

(2)

Vehicle type, engine output, and transmission

(3)

Engine and transmission identification codes, paint number, and interior type. In the example,

the engine identification code is “CBFA”

⇒

fig. 17

(4)

Optional equipment and part numbers

Safety Compliance Certification Label

A safety certificate affixed to the door jamb in the driver door confirms that at time of production all
necessary safety standards and requirements of the traffic safety agency of the respective country
were met. The month and year of production as well as the vehicle identification number may be listed
as well.

Radiator fan and high voltage warning sticker

A warning sticker about the radiator fan and the high voltage of the electrical system is located in the
engine compartment next to the engine hood release. The vehicle ignition system complies with the
Canadian standard ICES-002.

Tire inflation pressure label

A tire inflation pressure label is on the driver door jamb, Tires and wheels.

Fuel grade sticker

An information sticker listing the correct fuel grade for your vehicle, Refueling.

Engine data

Please first read and note the introductory information and heed the WARNINGS

Gasoline engines

Maximum power
output

Injection

technology

Engine

ID code

Maximum torque

No. of cylinders

Displacement

200 hp at 5100 rpm
(147 kW at 5100 rpm)

TSI

CCTA
CBFA

2.0T

207 lb-ft at 1700 rpm

(280 Nm at 1700 rpm)

4 cylinders

121 CID

(1984 ccm)

Dimensions

Please first read and note the introductory information and heed the WARNINGS

Length

174.13 – 177.87 inches (4423 – 4518 mm)

Width

70.51 inches (1791 mm)

Height (unloaded)

56.26 – 56.85 inches (1429 – 1444 mm)

Wheelbase

101.45 inches (2577 mm)

Minimum turning circle diameter (wall to wall)

35.7 feet (10.9 m)

Track

, front

60.67 – 61.06 inches (1541 – 1551 mm)

Track

, rear

60.74 - 61.30 inches (1543 – 1557 mm)

Ground clearance (unloaded)

4.99 – 5.59 inches (127 – 142 mm)

Slight differences to these figures are possible, depending on wheel and tire size fitted and the level

selected.

NOTICE

Please be careful when parking your vehicle in areas with parking barriers or curbs. These

vary in height and could damage your bumper and related parts if the front of your vehicle hits
a barrier or curb that is too high while you are getting into or out of a parking spot.

Always be careful when you enter a driveway or drive up or down steep ramps or over

curbs or other obstacles. Parts of the vehicle close to the ground may be damaged (such as
bumper covers, spoilers, and parts of the engine, suspension, and exhaust systems).

Vehicle key set

Introduction

In this section you’ll find information about:

Remote control vehicle keys

Indicator light in the remote control vehicle key

Replacing the remote control vehicle key battery

Synchronizing the remote control vehicle key

More information:

  Volkswagen Information System
  Power locking system
  Starting and stopping the engine
  Consumer information
  Emergency closing and opening

DANGER

20 mm button cells and other button cell batteries will cause serious personal injury and even
death within a short time if swallowed.

Always keep remote control vehicle key fobs with batteries, spare batteries, as well as

dead button cell and larger 20 mm batteries out of the reach of children.

Get medical attention immediately if you suspect that a battery has been swallowed.

WARNING

Improper use of vehicle keys can result in serious personal injury.

Always take the key with you when you leave the vehicle. It can be used to start the engine

and operate vehicle systems such as the power windows, leading to serious personal injury.
Children or other unauthorized persons could also lock the doors and the luggage
compartment.

Never leave children, disabled persons, or anyone who cannot help themselves in the

vehicle. The doors can be locked with the remote control vehicle key. This could leave people
trapped in the vehicle in an emergency. Depending on the time of year, people trapped in the
vehicle can be exposed to very high or very low temperatures.

A closed vehicle can become very hot or very cold, depending on the season. Particularly

in the summer, heat buildup in the passenger and luggage compartment of a parked vehicle
can result in temperatures in the vehicle that are much higher than the outside temperatures.
Temperatures can quickly reach levels that can cause unconsciousness and death,
particularly to small children.

Never remove the key from the ignition switch while the vehicle is moving or rolling to a

stop. The steering wheel will lock and you will not be able to steer or control the vehicle.

Remote control vehicle keys

Fig. 19 Remote control vehicle key with panic button.

Please first read and note the introductory information and heed the WARNINGS

Remote control vehicle key

The remote control vehicle key can unlock and lock the vehicle from a distance, Power locking system.

The remote transmitter and battery are inside the remote control vehicle key. The receiver is inside the
passenger compartment. The operating range of the remote control vehicle key for a fresh battery is
several yards (meters) around the vehicle.

If the remote control vehicle key will not lock or unlock your vehicle, you probably need to replace the
battery in the remote control vehicle key, Replacing the remote control vehicle key battery. If this is not
the problem, the key should be resynchronized by an authorized Volkswagen dealer, an authorized
Volkswagen Service Facility, or another qualified workshop. See also, Synchronizing the remote
control vehicle key.

Folding the key bit in or out

Pressing button

⇒

fig. 19

(1)

releases the key bit and folds it out.

To fold the key bit in press button

(1)

while pressing the key bit back until it clicks.

Panic button

Press the panic button

(2)

only in emergencies! After pushing the panic button, the horn will sound and

the turn signals will flash. Press the panic button again to switch off the panic feature.

Replacement vehicle keys

The vehicle identification number is required to get a replacement key or an additional remote control
vehicle key.

Depending on the model, up to 8 vehicle keys, each of which must be properly cut, coded,
programmed, and synchronized, can be used with your vehicle.

Each new vehicle key contains a microchip and must be coded with the data from the vehicle's
electronic immobilizer. A vehicle key will not work if it does not contain a microchip or contains a chip
that is not coded, even if the key bit was cut correctly.

You can obtain additional or duplicate remote control vehicle keys from authorized Volkswagen
dealers, authorized Volkswagen Service Facilities, and from certain independent repair facilities and
locksmiths which are qualified to make remote control vehicle keys.

Each vehicle key must be programmed by an authorized Volkswagen dealer or an authorized
Volkswagen Service Facility in order for it to work with your vehicle.

To find the nearest qualified independent repair facility, locksmith, or Volkswagen dealer which can cut
and code replacement vehicle keys, call the VW Customer Care Hotline at 1-800-822-8987 or visit
http://www.vw.com and search for “replacement keys.”

Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or
call the Volkswagen Canada Customer CARE Center at 1-800-822-8987.

NOTICE

The remote control vehicle keys contain electrical components. Protect them from damage,
moisture and rough handling.

Do not press the buttons on the remote control vehicle key unless you actually want to use the

function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle
key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you
are out of range.

Remote control vehicle key functions can be temporarily disrupted by interference from

transmitters near the vehicle that use the same frequency range (such as radio equipment or mobile
phones).

Things between the remote control vehicle key and vehicle, bad weather, as well as a weak

battery can reduce the operating range.

If the remote control vehicle key buttons

⇒

fig. 19

or the power locking buttons

⇒ page 52,

Unlocking or locking the vehicle from the inside are pushed repeatedly in quick succession, the power
locking system is switched off for a brief period to help keep it from being overloaded. The vehicle is
then unlocked for about 30 seconds. Unless a door or the luggage compartment lid is opened in this
span of time, the vehicle is automatically locked afterwards.

Indicator light in the remote control vehicle key

Fig. 20 Indicator light in the remote control vehicle key.

Please first read and note the introductory information and heed the WARNINGS

If a button in the remote control vehicle key is pressed briefly, the indicator light

⇒

fig. 20

(arrow) will

flash once briefly. If you push and hold a button, it flashes repeatedly.

If the indicator light in the remote control vehicle key does not come on when the button is pressed,

the battery inside the key must be replaced

⇒ page 46, Replacing the remote control vehicle key

battery.

A Declaration of Compliance with United States FCC and Industry Canada regulations is found in the
Consumer information section of this Manual, Consumer information.

Replacing the remote control vehicle key battery

Fig. 21 Remote control vehicle key: Open battery compartment cover.

Fig. 22 Remote control vehicle key: Remove old battery.

Please first read and note the introductory information and heed the WARNINGS

Volkswagen recommends having the battery in the remote control vehicle key changed by an
authorized Volkswagen dealer or an authorized Volkswagen Service Facility.

The battery is on the back of the remote control vehicle key under a cover

⇒

fig. 21

When changing the battery, pay attention to the correct polarity and use the same type of battery

⇒

Replacing the battery

Unfold the key bit on the remote control vehicle key

⇒ page 44, Remote control vehicle keys.

Remove the cover on the back of the remote control vehicle key

⇒

fig. 21

in the direction of the

arrow

⇒ .

Use a thin object to pry the battery out of the battery compartment

⇒

fig. 22

Position the new battery in as shown

⇒

fig. 22

and press it into the battery compartment (opposite

to direction of the arrow)

⇒ .

Position the cover as shown

⇒

fig. 21

and press it down (opposite to direction of the arrow) until

you hear it click into place.

NOTICE

Changing the battery improperly can damage the remote control vehicle key.
Using the wrong battery can damage the remote control vehicle key. Replace a dead battery

with a new one that has the same voltage, size, and specifications.

Make sure the plus and minus poles of the battery are correctly positioned.

Dispose of old batteries in an environmentally responsible manner and keep them out of the

reach of children.

Batteries of the type used in your remote control vehicle key may contain Perchlorate Material.

Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all legal
requirements regarding handling and disposal of these batteries. Authorized Volkswagen dealers and
authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that
you have them perform this service for you.

Synchronizing the remote control vehicle key

Please first read and note the introductory information and heed the WARNINGS

If the button is pressed often while outside the operating range, it is possible that the vehicle cannot
be locked or unlocked anymore with the remote control vehicle key. Synchronize the vehicle key as
follows:

Unfold the key bit on the remote control vehicle key

⇒ page 44, Remote control vehicle keys.

Remove the cap from the door handle on the driver door

⇒ page 346, Emergency closing and

opening.

Press the button on the remote control vehicle key. Stand immediately next to vehicle while

doing so.

Manually unlock the vehicle using the key bit within 1 minute. The synchronization is complete.
Reinstall the cap.

Power locking system

Introduction

In this section you’ll find information about:

Indicator light in the driver door

Description of the power locking system

Unlocking or locking the vehicle from the outside

Unlocking or locking the vehicle from the inside

Unlocking or locking the vehicle with Keyless Access

Anti-theft alarm system

The power locking system works properly only when all doors and the luggage compartment lid are
completely closed. When the driver door is open, the vehicle cannot be locked with the remote control
vehicle key.

For vehicles equipped with the Keyless Access locking and starting system, the vehicle can be locked
only if the ignition is switched off and the driver door is closed.

Leaving the vehicle unlocked for longer periods of non-use (for example, in your garage) can cause
the vehicle battery to drain so that the engine can no longer be started.

More information:

  Exterior views
  Volkswagen Information System
  Vehicle key set
  Doors
  Luggage compartment lid
  Power windows
  CSC roof
  Power sunroof
  Trailer towing
  Emergency closing and opening

WARNING

Improper use of power locks can result in serious personal injury.

The power locking button locks all doors. Locking the doors from the inside can help

prevent unintended door opening during a collision and can also prevent unwanted entry
from the outside. Locked doors can, however, delay assistance to vehicle occupants and
rescue from the outside in an accident or other emergency.

Never leave children or anyone who cannot help themselves behind in the vehicle. All

doors can be locked from the inside with the power lock button. This could leave people
trapped in the vehicle in an emergency. Depending on the time of year, people trapped in the
vehicle can be exposed to very high or very low temperatures.

A closed vehicle can become very hot or very cold, depending on the season. Particularly

Never allow passengers to remain in a locked vehicle. In an emergency any person still

inside the vehicle might not be able to get out.

Indicator light in the driver door

Please first read and note the introductory information and heed the WARNINGS

The indicator light for the power locking system is in the driver door,Passenger compartment.

After the vehicle is locked

Meaning

The red LED light flashes for about 2 seconds in short
intervals, then slower.

The vehicle is locked.

Red LED light flashes for about 2 seconds in short
intervals, then lights up continuously for about
30 seconds.

Locking system malfunction. See an
authorized Volkswagen dealer or an
authorized Volkswagen Service Facility.

NOTICE

Failure to heed warning lights or text WARNINGS can result in vehicle damage.

Description of the power locking system

Please first read and note the introductory information and heed the WARNINGS

The power locking system lets you unlock and lock all doors and the luggage compartment lid:

  From the outside with the vehicle key, Unlocking or locking the vehicle from the outside.
  From the outside with Keyless Access, Unlocking or locking the vehicle with Keyless Access.
  From the inside with the power locking button, Unlocking or locking the vehicle from the inside.

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