Toyota RAV4 Prime (2023 year). Manual in english

1-3. Emergency assistance

For
safety and secu

rity

1-3.Emergency assistance



Type A

Microphone

“SOS” button

LED light indicators



Type B

Microphone

“SOS” button

LED light indicators

Subscribers have the following
Safety Connect services avail-
able:



Automatic Collision Notifica-
tion

Helps drivers receive necessary
response from emergency service

Safety Connect

Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security features
to subscribers. Safety Con-
nect is supported by
Toyota’s designated
response center, which
operates 24 hours per day, 7
days per week.

Safety Connect service is
available by subscription on
select, telematics hardware-
equipped vehicles.

By using the Safety Connect
service, you are agreeing to
be bound by the Telematics
Subscription Service Agree-
ment and its Terms and
Conditions, as in effect and
amended from time to time,
a current copy of which is
available at Toyota.com in
the United States,
Toyotapr.com in Puerto
Rico and Toyota.ca in Can-
ada. All use of the Safety
Connect service is subject
to such then-applicable
Terms and Conditions.

System components

Services

1-3. Emergency assistance

providers. (



P.67

)

: U.S. Patent No. 7,508,298 B2



Stolen Vehicle Location

Helps drivers in the event of vehicle
theft. (



P.67

)



Emergency Assistance Button
(“SOS”)

Connects drivers to response-cen-
ter support. (



P.68

)



Enhanced Roadside Assis-
tance

Provides drivers various on-road
assistance. (



P.68

)

After you have signed the
Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin receiv-
ing services.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Customer
Experience Center or push the
“SOS” button in your vehicle for
further subscription details.



The United States

1-800-331-4331



Canada

1-888-869-6828



Puerto Rico

1-877-855-8377

■

Safety Connect Services Infor-

mation

●

Phone calls using the vehicle’s
Bluetooth

technology will not be

possible when Safety Connect is

active and in use.

●

Safety Connect is available begin-

ning Fall 2009 on select Toyota

models (in the contiguous United

States only). Contact with the

Safety Connect response center

is dependent upon the telematics

device being in operative condi-

tion, cellular connection availabil-

ity, and GPS satellite signal

reception, which can limit the abil-

ity to reach the response center or

receive emergency service sup-

port. Enrollment and Telematics

Subscription Service Agreement

are required. A variety of subscrip-

tion terms are available; charges

vary by subscription term selected

and location.

●

Automatic Collision Notification,

Emergency Assistance and Stolen

Vehicle Location are available in

the United States, including

Hawaii and Alaska, Puerto Rico

and Canada, and Enhanced

Roadside Assistance are avail-

able in the United States, Puerto

Rico and Canada.

●

Automatic Collision Notification,

Emergency Assistance, Stolen

Vehicle and Enhanced Road

Assistance are not available in the

U.S. Virgin Islands.

For vehicles first sold in the U.S.

Virgin Islands, no Safety Connect

services will function in or outside

the U.S. Virgin Islands.

●

Safety Connect services are not

subject to section 255 of the Tele-

communications Act and the

device is not TTY compatible.

■

Languages

The Safety Connect response cen-

ter will offer support in multiple lan-

guages. The Safety Connect system

Subscription

1-3. Emergency assistance

For
safety and secu

rity

will offer voice prompts in English,

Spanish, and French. Please indi-

cate your language of choice when

enrolling.

■

When contacting the response

center

You may be unable to contact the

response center if the network is

busy.

When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:



Green indicator light on =
Active service



Green indicator light flashing
= Safety Connect call in pro-
cess



Red indicator light (except at
vehicle start-up) = System
malfunction (contact your
Toyota dealer)



No indicator light (off) =
Safety Connect service not
active

■

Automatic Collision Notifi-
cation

In case of either airbag deploy-

ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.

■

Stolen Vehicle Location

If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto

Safety Connect LED light
Indicators

Safety Connect services

1-3. Emergency assistance

Rico and Toyota.ca in Canada.

■

Emergency Assistance But-
ton (“SOS”)

In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.

If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.

■

Enhanced Roadside Assis-
tance

Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.

Important! Read this informa-
tion before using Safety Con-
nect.

■

Exposure to radio fre-
quency signals

The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.



ANSI (American National
Standards Institute) C95.1
[1992]



NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]



ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]

Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians

Safety information for
Safety Connect

1-4. Theft deterrent system

1-4.Theft deterrent system

The indicator light flashes after
the power switch has been
turned to OFF to indicate that
the system is operating.
The indicator light goes off after
the power switch has been
turned to ACC or ON to indicate
that the system has been can-
celed.

■

System maintenance

The vehicle has a maintenance-free

type immobilizer system.

■

Conditions that may cause the

system to malfunction

●

If the grip portion of the key is in

contact with a metallic object

●

If the key is in close proximity to or

touching a key to the security sys-

tem (key with a built-in transpon-

der chip) of another vehicle

Immobilizer system

The vehicle’s keys have
built-in transponder chips
that prevent the hybrid sys-
tem from starting if a key
has not been previously
registered in the vehicle’s
on-board computer.

Never leave the keys inside
the vehicle when you leave
the vehicle.

This system is designed to
help prevent vehicle theft but
does not guarantee absolute
security against all vehicle
thefts.

Operating the system

NOTICE

■

To ensure the system oper-

ates correctly

Do not modify or remove the sys-

tem. If modified or removed, the

proper operation of the system

cannot be guaranteed.

1-4. Theft deterrent system

For
safety and secu

rity

: If equipped

■

Items to check before lock-
ing the vehicle

To prevent unexpected trigger-
ing of the alarm and vehicle
theft, make sure of the following:



Nobody is in the vehicle.



The side windows and moon
roof (if equipped) or pan-
oramic moon roof (if
equipped) are closed before
the alarm is set.



No valuables or other per-
sonal items are left in the
vehicle.

■

Setting

Close the doors and hood, and
lock all the doors. The system

will be set automatically after 30
seconds.

The security indicator changes from
being on to flashing when the sys-
tem is set.
If all doors are closed with hood
open, alarm system can be set.
(



P.71)

■

Canceling or stopping

Do one of the following to deac-
tivate or stop the alarm:



Unlock the doors using the
entry function or wireless
remote control.



Turn the power switch to ACC
or ON, or start the hybrid sys-
tem. (The alarm will be deacti-
vated or stopped after a few
seconds.)

■

System maintenance

The vehicle has a maintenance-free

type alarm system.

■

Triggering of the alarm

The alarm may be triggered in the

following situations:

(Stopping the alarm deactivates the

alarm system.)

●

The doors are unlocked using the

mechanical key.

Alarm

The alarm uses light and
sound to give an alert when
an intrusion is detected.

The alarm is triggered in the
following situations when
the alarm is set:



A locked door is unlocked or
opened in any way other
than using the entry func-
tion or wireless remote con-
trol. (The doors will lock
again automatically.)



The hood is opened.

Setting/canceling/stop-
ping the alarm system

1-4. Theft deterrent system

If a door is unlocked using the
mechanical key while the alarm is
set, a warning will sound intermit-
tently for approximately 10 seconds.
If the alarm is not canceled or
stopped during this time, the warn-
ing pattern changes and the warn-
ing sounds for a certain period of
time.

●

A person inside the vehicle opens

a door or hood, or unlocks the

vehicle using an inside lock but-

ton.

●

The 12-volt battery is recharged or

replaced when the vehicle is

locked. (



P.569)

■

Alarm-operated door lock

In the following cases, depending

on the situation, the door may auto-

matically lock to prevent improper

entry into the vehicle:

●

When a person remaining in the

vehicle unlocks the door and the

alarm is activated.

●

While the alarm is activated, a

person remaining in the vehicle

unlocks the door.

●

When recharging or replacing the

12-volt battery.

NOTICE

■

To ensure the system oper-

ates correctly

Do not modify or remove the sys-

tem. If modified or removed, the

proper operation of the system

cannot be guaranteed.

Plug-in

hybri
d

Plug-in hybrid system

2-1. Plug-in hybrid system

Plug-in hybrid system fea-

tures .............................

Plug-in hybrid system pre-

cautions........................

Plug-in Hybrid Electric Vehi-

cle driving tips ..............

EV driving range ............

2-2. Charging

Charging equipment.......

AC charging cable.......

100

Locking and unlocking the

charging port lid and
charging connector....

105

Power sources that can be

used ..........................

110

Charging methods.......

113

Charging tips...............

115

Things to know before

charging ....................

117

How to charge.............

121

Using the charging sched-

ule function................

128

Using the “My Room Mode”

..................................

148

When charging cannot be

carried out .................

152

2-1. Plug-in hybrid system

2-1.Plug-in hybrid system

The illustration is an example for explanation and may differ from the actual
item.

Gasoline engine

Front electric motor (traction motor)

Rear electric motor (traction motor)

Plug-in hybrid system features

The plug-in hybrid system is a system excellent in both eco-
nomical efficiency of electric vehicles and practicality of Plug-
in Hybrid Electric Vehicles



EV driving can be performed using electricity charged from an
external power source.



If the amount of electricity remaining in the hybrid battery (trac-
tion battery) becomes low, the vehicle is automatically controlled
in such a way that it can be driven as a Plug-in Hybrid Electric
Vehicle through the joint use of the gasoline engine.

: The EV driving range will vary in accordance with conditions such as

vehicle speed, the amount of charge remaining in the hybrid battery
(traction battery) and the usage of the air conditioning system. The gas-
oline engine may also be used simultaneously in accordance with driv-
ing conditions.

System components

2-1. Plug-in hybrid system

Plug-in

hybri
d

The plug-in hybrid system oper-
ates in the following modes.

The multi-information display can
be used to check which mode the
plug-in hybrid system is currently
being driven in. (



P.185, 196)

■

EV mode

When a sufficient amount of
electricity is remaining after
charging

, EV driving is per-

formed using electricity stored in
the hybrid battery (traction bat-
tery).

When in EV mode, the EV drive
mode indicator illuminates.

:The amount of remaining charge

can be checked on the SOC
(State of Charge) gauge.
(



P.173)

:Depending on the situation, EV

driving may be canceled and
both gasoline engine and electric
motor are used. (



P.80)

■

AUTO EV/HV mode

Normally, the electricity stored
in the hybrid battery (traction
battery) is used for EV driving.
However, when more power is
required, such as for driving
uphill or accelerating suddenly,
the gasoline engine starts and
provides powerful acceleration
by strongly depressing the
accelerator pedal.
When the vehicle is in a condi-
tion where EV driving is possi-
ble, EV mode and AUTO EV/HV
mode can be switched by oper-
ating the switch. (



P.76)

When in AUTO EV/HV mode, the
AUTO EV/HV mode indicator illumi-
nates.

■

HV mode

When in HV mode, the vehicle is
driven using both the gasoline

Plug-in hybrid system
operation mode

2-1. Plug-in hybrid system

engine and electric motor.
(



P.79)

• If electricity needed for EV

driving in EV mode or AUTO
EV/HV mode is not remaining,
the operation mode will be
automatically switched to HV
mode.

• The operation mode can be

switched to HV mode at any
timing by operating the switch
to keep electricity for EV driv-
ing etc. (



P.76).

Switching

to HV mode when driving on a
highway or when driving uphill
is recommended in order to
conserve battery power.

When in HV mode, the HV drive
mode indicator illuminates.

: The EV driving range may reduce

even after switching to HV mode.

■

Hybrid battery (traction bat-
tery) charge mode (



P.77)

Electricity generated in the gas-
oline engine can be charged in
the hybrid battery (traction bat-
tery) by switching to the hybrid
battery (traction battery) charge
mode when electricity needed
for EV driving is not remaining.

• The system may not be able

to switch to the hybrid battery
(traction battery) charge
mode due to the state of the
plug-in hybrid system.
(



P.78)

• Charging time differs depend-

ing on the driving state of the
vehicle when driving in hybrid
battery (traction battery)
charge mode.

When in the hybrid battery (traction
battery) charge mode, the hybrid
battery charge mode indicator illu-
minates.

: When in the hybrid battery (trac-

tion battery) charge mode, the
hybrid battery can be charged
while driving. However, the gaso-
line engine runs to charge the
battery and fuel consumption
becomes higher compared with
driving in HV mode.

The plug-in hybrid system oper-
ation modes can be switched
using the switches.

■

Switching the plug-in
hybrid system operation
modes

Press the AUTO EV/HV mode
switch or EV/HV mode selection
switch to change modes as the
following table shows.

When in EV mode, the EV drive
mode indicator illuminates.

Plug-in hybrid system
operation mode selection
switches

2-1. Plug-in hybrid system

Plug-in

hybri
d

When in AUTO EV/HV mode, the
AUTO EV/HV mode indicator illumi-
nates.
When in HV mode, the HV drive
mode indicator illuminates.



AUTO EV/HV mode switch

: If there is not enough charge

remaining in the hybrid battery
(traction battery) to allow EV driv-
ing, AUTO EV/HV mode will not
be selectable.



EV/HV mode selection switch

: If there is not enough charge

remaining in the hybrid battery
(traction battery) to allow EV driv-
ing, EV mode will not be select-
able.

■

Switching to the hybrid bat-
tery (traction battery)
charge mode

Press and hold the EV/HV mode
selection switch.

Take your hand off the switch once
the hybrid battery charge mode
indicator starts to blink.
The hybrid battery charge mode
indicator illuminates when the
switch to hybrid battery (traction
battery) charge mode is complete.
When the hybrid battery (traction
battery) is sufficient charged

, the

hybrid battery (traction battery)
charge mode is automatically can-
celed and the operation mode will
be switched to HV mode.
The hybrid battery (traction bat-
tery) charge mode will be canceled
by pressing AUTO EV/HV mode
switch or EV/HV mode selection
switch.

: The maximum charge amount in

the hybrid battery (traction bat-
tery) charge mode is approxi-
mately 80% of the sufficient
charged capacity for the charging

Current mode

Mode after

switching

EV mode

AUTO EV/HV

mode

AUTO EV/HV

mode

EV mode

HV mode

AUTO EV/HV

mode

Current mode

Mode after

switching

EV mode

HV mode

AUTO EV/HV

mode

HV mode

EV mode

2-1. Plug-in hybrid system

from an external power source.

■

If the plug-in hybrid system

operation mode cannot be

changed

In the following situations, the plug-

in hybrid system operation mode

cannot be changed even if the

AUTO EV/HV mode switch or

EV/HV mode selection switch is

pressed. (In this case, the warning

message is displayed on the multi-

information display when the switch

is pressed.)

●

When electricity needed for EV

driving is not remaining (when in

EV mode or AUTO EV/HV mode)

●

When the traction battery is

almost completely charged (hybrid

battery [traction battery] charge

mode)

■

When switching from EV mode

to another mode using the

switch

When the power switch is turned off,

operation mode switching is can-

celed and the system returns to EV

mode the next time the vehicle is
started.

: If there is not enough charge

remaining in the hybrid battery
(traction battery) to allow EV driv-
ing, the system switches to HV
mode.

■

Hybrid battery (traction battery)

charge mode

●

The following may occur to protect

the system, etc.

• Cannot switch to hybrid battery

(traction battery) charge mode or

cannot cancel it

• Gasoline engine does not start or

stops even after switching to

hybrid battery (traction battery)

charge mode

●

If a load to the system is large,

such as when the power con-

sumption of the air conditioning

system is large or when the tem-

perature of the engine coolant is

high, it may take longer time than

usual to charge using the hybrid

battery (traction battery) charge

mode, or charging to the hybrid

battery (traction battery) may not

be performed.

■

When in EV mode

In EV mode, EV driving (driving

WARNING

■

When using the hybrid bat-

tery (traction battery) charge

mode

Observe the following precautions

when using the hybrid battery

(traction battery) charge mode

while parking.
Failure to do so may lead to death

or serious health hazard, as the

gasoline engine operates when in

the hybrid battery (traction bat-

tery) charge mode.

●

Do not stop the vehicle near

flammable materials.

●

Do not use the hybrid battery

(traction battery) charge mode

in a closed area where ventila-

tion is insufficient, such as in a

garage or area with snow

buildup.

Control when driving in
each mode

2-1. Plug-in hybrid system

Plug-in

hybri
d

using only the electric motor)

possible. However, depending
on the situation, EV driving may
be canceled and both gasoline
engine and electric motor are
used (



P.80). Also, if a little

electricity is remaining in the
hybrid battery (traction battery),
HV mode is automatically
selected. To drive in EV mode
long, observe the followings.



Avoid sudden acceleration
and sudden deceleration, and
be sure to drive smoothly. If
you repeatedly accelerate,
the hybrid battery (traction
battery) charge will deplete
quickly. Also, EV driving may
be canceled by rapid acceler-
ation or vehicle speed.



Restrain your speed as much
as possible. The distance that
can be driven in EV mode will
reduce considerably at high
speeds.

: The EV driving range can be

checked using the multi-informa-
tion display. (



P.173, 178)

■

When in AUTO EV/HV mode

Only the electric motor is used
for EV driving

during normal

driving, but when the accelera-
tor pedal is strongly depressed,
the gasoline engine starts.
(



P.80)

Also, when the hybrid battery
(traction battery) level is low, the
mode switches to HV mode

automatically the same as in EV
mode.
AUTO EV/HV mode is suitable
for driving conditions when more
power is required, such as for
driving uphill or accelerating
suddenly. However, because
the gasoline engine will start
more easily, it is recommended
to drive in EV mode usually.

: The EV driving range can be

checked using the multi-informa-
tion display. (



P.173, 178)

■

When in HV mode

The vehicle can be used in the
same way as a standard Plug-in
Hybrid Electric Vehicle
In HV mode, controls are pri-
marily carried out as follows in
accordance with the driving con-
ditions.



The gasoline engine stops

when the vehicle is stopped.



During start off, the electric
motor (traction motor) drives
the vehicle.



During normal driving, the
gasoline engine and electric
motor (traction motor) are
controlled effectively, and the
vehicle is driven with optimum
fuel efficiency. Also, when
necessary, the electric motor
(traction motor) operates as
an electrical generator to
charge the hybrid battery
(traction battery).

Toyota RAV4 Prime (2023 year). Manual in english - page 4