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Toyota RAV4 Hybrid (2023 year). Manual in english - page 28

451

7-2. Steps to take in an emergency

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7-2.Steps to take in an emergency

The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.



The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.



The vehicle makes an abnor-
mal sound.



From the front

Use a towing dolly under the
rear wheels.



From the rear

Use a towing dolly under the
front wheels.

If your vehicle needs

to be towed

If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.

Situations when it is nec-
essary to contact dealers
before towing (vehicles
with towing eyelet)

Towing with a wheel-lift
type truck

WARNING

Observe the following precau-

tions. Failure to do so may result

in death or serious injury.

452

7-2. Steps to take in an emergency

When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch off.

If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for short

WARNING

■

When towing the vehicle

Be sure to transport the vehicle

with all four wheels raised off the

ground. If the vehicle is towed

with the tires contacting the

ground, the drivetrain or related

parts may be damaged, the vehi-

cle may fly off the truck, or elec-

tricity generated by the operation

of the motor may cause a fire to

occur depending on the nature of

the damage or malfunction.

NOTICE

■

To prevent damage to the

vehicle when towing using a

wheel-lift type truck

●

Vehicles without smart key sys-

tem: Do not tow the vehicle from

the rear when the power switch

is in the “LOCK” position or the

key is removed. The steering

lock mechanism is not strong

enough to hold the front wheels

straight.

●

When raising the vehicle,

ensure adequate ground clear-

ance for towing at the opposite

end of the raised vehicle. With-

out adequate clearance, the

vehicle could be damaged while

being towed.

■

Towing with a sling-type

truck

Do not tow with a sling-type truck

to prevent body damage.

Using a flatbed truck

Emergency towing (vehi-
cles with towing eyelet)

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7-2. Steps to take in an emergency

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distances at under 18 mph (30
km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive
train, axles, steering and brakes
must be in good condition.

To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
using the following procedure.

Take out the wheel nut
wrench and towing eyelet.
(



P.472)

Using a flathead screw-
driver, remove eyelet cover
(

), and then remove eyelet

cover (

To protect the bodywork, place a

rag between the screwdriver and

the vehicle body as shown in the

illustration.

Insert the towing eyelet into
the hole and tighten partially
by hand.

Tighten down the towing eye-
let securely using a wheel nut
wrench or hard metal bar.

Securely attach cables or
chains to the towing eyelet.

Take care not to damage the vehi-

cle body.

Enter the vehicle being towed
and start the hybrid system.

Turn off the Parking Support Brake

function (if equipped):



P.314

If the hybrid system does not start,

turn the power switch to ON.

Shift the shift lever to N and
release the parking brake.

Turn automatic mode off. (



P.232)

When the shift lever cannot be

shifted:



P.228

Emergency towing proce-
dure (vehicles with towing
eyelet)

454

7-2. Steps to take in an emergency

■

While towing

If the hybrid system is off, the power

assist for the brakes and steering

will not function, making steering

and braking more difficult.

■

Wheel nut wrench (if equipped)

Wheel nut wrench is installed in the

tool bag in luggage compartment.

(



P.472)

WARNING

Observe the following precau-

tions. Failure to do so may result

in death or serious injury.

■

While towing (vehicles with

towing eyelet)

●

When towing using cables or

chains, avoid sudden starts, etc.

which place excessive stress on

the towing eyelets, cables or

chains. The towing eyelets,

cables or chains may become

damaged, broken debris may hit

people, and cause serious dam-

age.

●

Vehicles without smart key sys-

tem: Do not turn the power

switch to the “LOCK” position.

There is a possibility that the

steering wheel is locked and

cannot be operated.

■

Installing towing eyelets to

the vehicle (vehicles with

towing eyelets)

Make sure that towing eyelets are

installed securely. If not securely

installed, towing eyelets may

come loose during towing.

NOTICE

■

To prevent damage to the

vehicle during emergency

towing (vehicles with towing

eyelet)

Do not secure cables or chains to

the suspension components.

455

7-2. Steps to take in an emergency

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

Fluid leaks under the vehicle
(Water dripping from the air
conditioning after use is nor-
mal.)



Flat-looking tires or uneven
tire wear



Engine coolant temperature
gauge needle continually
points higher than normal.



Changes in exhaust sound



Excessive tire squeal when
cornering



Strange noises related to the
suspension system



Pinging or other noises
related to the hybrid system



Engine missing, stumbling or
running roughly



Appreciable loss of power



Vehicle pulls heavily to one

side when braking



Vehicle pulls heavily to one
side when driving on a level
road



Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor

If you think something

is wrong

If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.

Visible symptoms

Audible symptoms

Operational symptoms

456

7-2. Steps to take in an emergency

■

Brake system warning light (warning buzzer)

■

Brake system warning light

■

Charging system warning light

: This light illuminates on the multi-information display with a message.

If a warning light turns on or a warning buzzer

sounds

Calmly perform the following actions if any of the warning
lights comes on or flashes. If a light comes on or flashes, but
then goes off, this does not necessarily indicate a malfunc-
tion in the system. However, if this continues to occur, have
the vehicle inspected by your Toyota dealer.

Actions to the warning lights or warning buzzers

Warning light

Details/Actions

(U.S.A.)

(Canada)

(Red)

Indicates that:



The brake fluid level is low; or



The brake system is malfunctioning



Immediately stop the vehicle in a safe
place and contact your Toyota dealer.
Continuing to drive the vehicle may be
dangerous.

Warning light

Details/Actions

(Yellow)

Indicates a malfunction in:



The parking brake system;



The regenerative braking system; or



The electronically controlled brake system



Have the vehicle inspected by your Toyota
dealer immediately.

Warning light

Details/Actions

Indicates a malfunction in the vehicle’s charging
system



Immediately stop the vehicle in a safe
place and contact your Toyota dealer.

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7-2. Steps to take in an emergency

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■

High coolant temperature warning light

(warning buzzer)

: This light illuminates on the multi-information display with a message.

■

Hybrid system overheat warning light

(warning buzzer)

: This light illuminates on the multi-information display with a message.

■

Low engine oil pressure warning light

(warning buzzer)

: This light illuminates on the multi-information display with a message.

■

Malfunction indicator lamp

Warning light

Details/Actions

Indicates that the engine is overheating



Immediately stop the vehicle in a safe
place.
Handling method (



P.490)

Warning light

Details/Actions

Indicates that the hybrid system has overheated



Stop the vehicle in a safe place.
Handling method (



P.490)

Warning light

Details/Actions

Indicates that the engine oil pressure is too low



Immediately stop the vehicle in a safe
place and contact your Toyota dealer.

Warning light

Details/Actions

(U.S.A.)

(Canada)

Indicates a malfunction in:



The hybrid system;



The electronic engine control system;



The electronic throttle control system; or



The emission control system (if equipped)



Have the vehicle inspected by your Toyota
dealer immediately.

458

7-2. Steps to take in an emergency

■

SRS warning light

■

ABS warning light

■

Electric power steering system warning light (warning
buzzer)

Warning light

Details/Actions

Indicates a malfunction in:



The SRS airbag system;



The front passenger occupant classification
system; or



The seat belt pretensioner system



Have the vehicle inspected by your Toyota
dealer immediately.

Warning light

Details/Actions

(U.S.A.)

(Canada)

Indicates a malfunction in:



The ABS; or



The brake assist system



Have the vehicle inspected by your Toyota
dealer immediately.

Warning light

Details/Actions

(Red)

(Yellow)

Indicates a malfunction in the EPS (Electric
Power Steering) system



Have the vehicle inspected by your Toyota
dealer immediately.

459

7-2. Steps to take in an emergency

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■

PCS warning light (warning buzzer)

■

LTA indicator (warning buzzer)

■

Intuitive parking assist OFF indicator (warning buzzer)

Warning light

Details/Actions

(Flashes or illuminates)

When a buzzer sounds simultaneously:
Indicates a malfunction has occurred in the PCS
(Pre-Collision System).



Have the vehicle inspected by your Toyota
dealer immediately.

When a buzzer does not sound:
The PCS (Pre-Collision System) has become
temporarily unavailable, corrective action may
be necessary.



Follow the instructions displayed on the
multi-information display. (



P.255, 469)

If the PCS (Pre-Collision System) or VSC (Vehi-
cle Stability Control) system is disabled, the
PCS warning light will illuminate.



P.267

Warning light

Details/Actions

(Orange)

Indicates a malfunction in the LTA (Lane Trac-
ing Assist)



Follow the instructions displayed on the
multi-information display. (



P.278)

Warning light

Details/Actions

(Flashes)

(If equipped)

When a buzzer sounds:
Indicates a malfunction in the Intuitive parking
assist function



Have the vehicle inspected by your Toyota
dealer immediately.

When a buzzer does not sound:
Indicates that the system is temporarily unavail-
able, possibly due to a sensor being dirty or cov-
ered with ice, etc.



Follow the instructions displayed on the
multi-information display. (



P.301, 466)

460

7-2. Steps to take in an emergency

■

PKSB OFF indicator (warning buzzer)

■

RCTA OFF indicator (warning buzzer)

■

Slip indicator light

Warning light

Details/Actions

(Flashes)

(If equipped)

When a buzzer sounds:
Indicates a malfunction in the PKSB (Parking
Support Brake) system



Have the vehicle inspected by your Toyota
dealer immediately.

When a buzzer does not sound:
Indicates that the system is temporarily unavail-
able, possibly due to a sensor being dirty or cov-
ered with ice, etc.



Follow the instructions displayed on the
multi-information display. (



P.316, 466)

Warning light

Details/Actions

(Flashes)

(If equipped)

When a buzzer sounds:
Indicates a malfunction in the RCTA (Rear
Cross Traffic Alert) function



Have the vehicle inspected by your Toyota
dealer immediately.

When a buzzer does not sound:
Indicates that the rear bumper around the radar
sensor is covered with dirt, etc. (



P.294)



Follow the instructions displayed on the
multi-information display. (



P.466)

Warning light

Details/Actions

Indicates a malfunction in:



The VSC/Trailer Sway Control system;



The TRAC system;



The Trail Mode function; or



The hill-start assist control system



Have the vehicle inspected by your Toyota
dealer immediately.

461

7-2. Steps to take in an emergency

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■

Inappropriate pedal operation warning light

(warning buzzer)

: This light illuminates on the multi-information display with a message.

■

Brake hold operated indicator (warning buzzer)

■

Parking brake indicator

Warning light

Details/Actions

When a buzzer sounds:



Brake Override System is malfunctioning



Drive-Start Control is malfunctioning



Drive-Start Control is operating



Follow the instructions displayed on the
multi-information display.

When a buzzer does not sound:
Brake Override System is operating



Release the accelerator pedal and
depress the brake pedal.

Warning light

Details/Actions

(Flashes)

Indicates a malfunction in the brake hold system



Have the vehicle inspected by your Toyota
dealer immediately.

Warning light

Details/Actions

(U.S.A.)

(Flashes)

(Canada)
(Flashes)

It is possible that the parking brake is not fully
engaged or released



Operate the parking brake switch once
again.

This light comes on when the parking brake is
not released. If the light turns off after the park-
ing brake is fully released, the system is operat-
ing normally.

462

7-2. Steps to take in an emergency

■

Tire pressure warning light

■

Low fuel level warning light

■

Driver’s and front passenger’s seat belt reminder light (warn-
ing buzzer

)

: Driver’s seat belt warning buzzer:

The driver’s seat belt warning buzzer sounds to alert the driver that his or
her seat belt is not fastened. Once the power switch is turned to ON, the
buzzer sounds. If the seat belt is still unfastened, the buzzer sounds inter-
mittently for a certain period of time after the vehicle reaches a certain
speed.
Front passenger’s seat belt warning buzzer:
The front passenger’s seat belt warning buzzer sounds to alert the front

Warning light

Details/Actions

(If equipped)

When the light comes on after blinking for 1 min-
ute:
Malfunction in the tire pressure warning system



Have the system checked by your Toyota
dealer.

When the light comes on:
Low tire inflation pressure such as



Natural causes



Flat tire



Immediately stop the vehicle in a safe
place.
Handling method (



P.464)

Warning light

Details/Actions

Indicates that remaining fuel is approximately
2.2 gal. (8.3 L, 1.8 Imp. gal.) or less



Refuel the vehicle.

Warning light

Details/Actions

Warns the driver and/or front passenger to fas-
ten their seat belts



Fasten the seat belt.
If the front passenger’s seat is occupied,
the front passenger’s seat belt also needs
to be fastened to make the warning light
(warning buzzer) turn off.

463

7-2. Steps to take in an emergency

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passenger that his or her seat belt is not fastened. If the seat belt is
unfastened, the buzzer sounds intermittently for a certain period of time
after the vehicle reaches a certain speed.

■

Rear passengers’ seat belt reminder lights

(warning

buzzer

)

:These lights illuminate on the multi-information display.

:Rear passengers’ seat belt warning buzzer:

The rear passengers’ seat belt warning buzzer sounds to alert the rear
passengers that his or her seat belt is not fastened. If the seat belt is
unfastened, the buzzer sounds intermittently for a certain period of time,
after the seat belt is fastened and unfastened and the vehicle reaches a
certain speed.

■

Warning buzzer

In some cases, the buzzer may not

be heard because of noisy place or

an audio sound.

■

Front passenger detection sen-

sor, seat belt reminder and

warning buzzer

●

If luggage is placed on the front

passenger seat, the front passen-

ger detection sensor may cause

the warning light to flash and the

warning buzzer to sound even if a

passenger is not sitting in the

seat.

●

If a cushion is placed on the seat,

the sensor may not detect a pas-

senger, and the warning light may

not operate properly.

■

SRS warning light

This warning light system monitors

the airbag sensor assembly, front

impact sensors, side impact sensors

(front door), side impact sensors

(front), driver’s seat position sen-

sor, driver’s seat belt buckle switch,

front passenger occupant classifica-

tion system (ECU and sensors),

“AIR BAG ON” indicator light, “AIR

BAG OFF” indicator light, front pas-

senger’s seat belt buckle switch,

driver’s seat belt pretensioner, front

passenger’s seat belt pretensioner

and force limiter, airbags, intercon-

necting wiring and power sources.

(



P.34)

■

If the malfunction indicator

lamp comes on while driving

First check the following:

●

Is the fuel tank empty?

If it is, fill the fuel tank immediately.

●

Is the fuel tank cap loose?

If it is, tighten it securely.
The light will go off after several

driving trips.
If the light does not go off even after

several trips, contact your Toyota

dealer as soon as possible.

Warning light

Details/Actions

(If equipped)

Warns the rear passengers to fasten their seat
belts



Fasten the seat belt.

464

7-2. Steps to take in an emergency

■

Electric power steering system

warning light (warning buzzer)

When the 12-volt battery charge

becomes insufficient or the voltage

temporarily drops, the electric power

steering system warning light may

come on and the warning buzzer

may sound.

■

When the tire pressure warning

light comes on (vehicles with

tire pressure warning system)

Inspect the tires to check if a tire is

punctured.
If a tire is punctured:



P.471

If none of the tires are punctured:
Turn the power switch to OFF then

turn it to ON.
Check if the tire pressure warning

light comes on or blinks.



If the tire pressure warning light

blinks for approximately 1 minute

then stays on

There may be a malfunction in the
tire pressure warning system. Have
the vehicle inspected by your
Toyota dealer immediately.



If the tire pressure warning light

comes on

After the temperature of the tires

has lowered sufficiently, check

the inflation pressure of each tire

and adjust them to the specified

level.

If the warning light does not turn

off even after several minutes

have elapsed, check that the

inflation pressure of each tire is

at the specified level and perform

initialization. (



P.414)

■

The tire pressure warning light

may come on due to natural

causes (vehicles with tire pres-

sure warning system)

The tire pressure warning light may

come on due to natural causes such

as natural air leaks and tire inflation

pressure changes caused by tem-

perature. In this case, adjusting the

tire inflation pressure will turn off the

warning light (after a few minutes).

■

When a tire is replaced with a

compact spare tire (vehicles

with tire pressure warning sys-

tem)

The compact spare tire is not

equipped with a tire pressure warn-

ing valve and transmitter. If a tire

goes flat, the tire pressure warning

light will not turn off even though the

flat tire has been replaced with the

spare tire. Replace the spare tire

with the standard tire and adjust the

tire inflation pressure. The tire pres-

sure warning light will go off after a

few minutes.

■

Conditions that the tire pres-

sure warning system may not

function properly (vehicles with

tire pressure warning system)



P.412

WARNING

■

If a warning light comes on or

a warning buzzer sounds

when a warning message is

shown on the multi-informa-
tion display

Check and follow the message

shown on the multi-information

display.
Failure to do so may result in

death or serious injury.

: Warning lights illuminate in red

or yellow and the warning
buzzer beeps once or sounds
continuously.

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7-2. Steps to take in an emergency

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WARNING

■

When the electric power

steering system warning light

comes on

When the light comes on yellow,

the assist to the power steering is

restricted. When the light comes

on red, the assist to the power

steering is lost and handling oper-

ations of the steering wheel

become extremely heavy.

If the steering wheel becomes

heavier than usual when operat-

ing, hold firmly and operate using

more force than usual.

■

If the tire pressure warning

light comes on (vehicles with

tire pressure warning system)

Be sure to observe the following

precautions. Failure to do so

could cause a loss of vehicle con-

trol and result in death or serious

injury.

●

Stop your vehicle in a safe

place as soon as possible.

Adjust the tire inflation pressure

immediately.

●

If the tire pressure warning light

comes on even after tire infla-

tion pressure adjustment, it is

probable that you have a flat

tire. Check the tires. If a tire is

flat, change it with the spare tire

and have the flat tire repaired by

the nearest Toyota dealer.

●

Avoid abrupt maneuvering and

braking. If the vehicle tires dete-

riorate, you could lose control of

the steering wheel or the

brakes.

■

If a blowout or sudden air

leakage should occur (vehi-

cles with tire pressure warn-

ing system)

The tire pressure warning system

may not activate immediately.

■

Maintenance of the tires

(vehicles with tire pressure

warning system)

Each tire, including the spare (if

provided), should be checked

monthly when cold and inflated to

the inflation pressure recom-

mended by the vehicle manufac-

turer on the vehicle placard or tire

inflation pressure label (tire and

load information label). (If your

vehicle has tires of a different size

than the size indicated on the

vehicle placard or tire inflation

pressure label [tire and load infor-

mation label], you should deter-

mine the proper tire inflation

pressure for those tires.)

As an added safety feature, your

vehicle has been equipped with a

tire pressure monitoring system

(TPMS-tire pressure warning sys-

tem) that illuminates a low tire

pressure telltale (tire pressure

warning light) when one or more

of your tires is significantly under-

inflated. Accordingly, when the

low tire pressure telltale (tire pres-

sure warning light) illuminates,

you should stop and check your

tires as soon as possible, and

inflate them to the proper pres-

sure. Driving on a significantly

under-inflated tire causes the tire

to overheat and can lead to tire

failure. Under-inflation also

reduces fuel efficiency and tire

tread life, and may affect the vehi-

cle’s handling and stopping abil-

ity.

Please note that the TPMS (tire

pressure warning system) is not a

substitute for proper tire mainte-

nance, and it is the driver’s

responsibility to maintain correct

tire pressure, even if under-infla-

tion has not reached the level to

trigger illumination of the TPMS

low tire pressure telltale (tire pres-

sure warning light).

466

7-2. Steps to take in an emergency

■

Warning messages

The warning messages explained

below may differ from the actual

messages according to operation

conditions and vehicle specifica-

tions.

■

If a message about an operation

is shown

●

If a message about an operation

of the accelerator pedal or brake

pedal is shown

●

A warning message about an

operation of the brake pedal may

be shown while the driving assist

WARNING

Your vehicle has also been

equipped with a TPMS (tire pres-

sure warning system) malfunc-

tion indicator to indicate when the

system is not operating properly.

The TPMS (tire pressure warning

system) malfunction indicator is

combined with the low tire pres-

sure telltale (tire pressure warning

light). When the system detects a

malfunction, the telltale will flash

for approximately one minute and

then remain continuously illumi-

nated. This sequence will con-

tinue upon subsequent vehicle

start-ups as long as the malfunc-

tion exists. When the malfunction

indicator is illuminated, the sys-

tem may not be able to detect or

signal low tire pressure as

intended.

TPMS (tire pressure warning sys-

tem) malfunctions may occur for a

variety of reasons, including the

installation of replacement or

alternate tires or wheels on the

vehicle that prevent the TPMS

(tire pressure warning system)

from functioning properly. Always

check the TPMS (tire pressure

warning system) malfunction tell-

tale after replacing one or more

tires or wheels on your vehicle to

ensure that the replacement or

alternate tires and wheels allow

the TPMS (tire pressure warning

system) to continue to function

properly.

NOTICE

■

To ensure the tire pressure

warning system operates

properly (vehicles with tire

pressure warning system)

Do not install tires with different

specifications or makers, as the

tire pressure warning system may

not operate properly.

If a warning message

is displayed

The multi-information dis-
play shows warnings of sys-
tem malfunctions,
incorrectly performed oper-
ations, and messages that
indicate a need for mainte-
nance. When a message is
shown, perform the correc-
tion procedure appropriate
to the message.

If a warning message is dis-
played again after the appro-
priate actions have been
performed, contact your
Toyota dealer.

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