Toyota Prius Prime (2020 year). Owner's manual - part 12

184

2-2. Charging

*

: In  order  to  use  the  smartphone  application,  it  is  necessary  to  apply  to

Entune.
For details about Entune, refer to http://www.toyota.com/entune/.



Charging ends earlier than time set in “Departure”

Charging  end  time  does  not
match  estimated  end  time
due  to  condition  of  power
source  or  outside  tempera-
ture

If  sudden  changes  in  temperature  or
changes  in  the  condition  of  the  power
source occur while charging, charging may
end  earlier  than  the  time  estimated  by  the
system.



Charging is not complete, even though it is time set in “Departure”

“Climate Prep” is set to “On”

When “Climate Prep” is set to “On”, the air
conditioning operates until the set departure
time. Therefore, charging may not complete
by the set time due to charging conditions.
To have the hybrid battery (traction battery)
fully charged, allow charging to continue.

Charging  end  time  does  not
match  estimated  end  time
due  to  condition  of  power
source  or  outside  tempera-
ture

If  sudden  changes  in  temperature  or
changes  in  the  condition  of  the  power
source occur while charging, charging may
not end exactly at the time estimated by the
system.



Charging does not start, even though it is time set in “Start”

Charging  cable  was  con-
nected after set time

Connect the charging cable before the time
set in “Start”.

Likely cause

Correction procedure

185

2-2. Charging

2

Plug-

in hybrid system

When the hybrid system is started
after  charging,  a  message  is  dis-
played in the multi-information dis-
play.

When  this  occurs,  follow  the
instructions  displayed  on  the
screen.

When charging-related message is displayed

Likely cause

Correction procedure



If “Charging Stopped Due to Pulled Charging Connector” is shown

Charging 

connector 

is

removed while charging

When  the  charging  connector  is  removed
while charging, charging stops. If you want
to  fully  charge  the  hybrid  battery  (traction
battery), reconnect the charging connector.

After the hybrid battery (trac-
tion battery) is fully charged,
the  charging  connector  is
removed  while  the  hybrid
battery  (traction  battery)  is
being 

recharged 

again

because  electricity-consum-
ing  functions

*

  have  been

used  and  the  remaining
charge is now reduced.

*

:Electricity  is  consumed

when  operating  “Traction
Battery Heater” (

P. 135),

the  air  conditioning-linked
function  (

P.  157)  or

Remote  Air  Conditioning
System (

P. 522).

186

2-2. Charging



If “Charging Stopped Due to Pulled Charging Connector” is shown

Charging  connector  is  not
securely connected

Check the connection status of the charging
connector.
• When  connecting  the  charging  connec-

tor,  make  sure  not  to  touch  the  latch
release  button.  Insert  the  charging  con-
nector securely until you hear a click. The
charging connector may not be connected
correctly  if  the  latch  release  button  is
pressed while inserting.

• After  connecting  the  charging  connector,

check that the latch release button is not
pressed  and  the  charging  indicator  is
turned on.

If  charging  cannot  be  carried  out,  even
though  the  proper  procedures  were  fol-
lowed,  have  the  vehicle  inspected  by  your
Toyota dealer.

Latch  release  button  of
charging 

connector 

was

pressed while charging

When  the  latch  release  button  is  pressed
while charging, charging stops. To continue
charging, reconnect the charging connector.



If “Charging Complete Limited Due to Battery Temp” is shown

Charging  was  stopped  to
protect  the  hybrid  battery
(traction battery) as it contin-
ued  to  remain  hot  for  a  cer-
tain period of time.

Allow the hybrid battery (traction battery) to
cool down and perform charging again if the
charging  amount  has  not  reached  the
desired amount.

Likely cause

Correction procedure

187

2-2. Charging

2

Plug-

in hybrid system



If “Charging Stopped Check Charging Source” is shown (1)

Problem  in  power  supply
from external power source

Check the following items.
• Plug is not disconnected
• Power  source  indicator  on  the  CCID

(Charging  Circuit  Interrupting  Device)  is
illuminated

• The circuit breaker has tripped
If there is no problem with any of the above
items, there may be a problem with the out-
let  of  the  building.  Contact  an  electrician
and  request  an  inspection.  (Contact  the
facility  manager  of  the  charging  equipment
when  there  is  a  problem  with  charging
equipment.)
If  charging  cannot  be  carried  out,  even
though  there  is  no  problem  with the  power
source path, there may be a malfunction in
the  system.  Have  the  vehicle  inspected  by
your Toyota dealer.
Furthermore,  if  the  error  warning  indicator
on  the  CCID  (Charging  Circuit  Interrupting
Device) is flashing, there may be an electri-
cal leakage. Consult your Toyota dealer.

Charging  equipment  has
stopped charging

• Charging may be canceled by an interrup-

tion of power supply depending on specifi-
cations of a charging equipment. Refer to
the  instructions  provided  with  the
charging equipment.
• When  charging  is  stopped  using  the

charging equipment

• Equipment with timer charging function
• Equipment  that  is  not  compatible  with

the timer charging function of the vehi-
cle

• Check  if  it  is  possible  to  charge  with  the

charging cable equipped to the vehicle.
If  charging  cannot  be  carried  out,  even
when  using  the  genuine  charging  cable,
consult your Toyota dealer.

Likely cause

Correction procedure

188

2-2. Charging



If “Charging Stopped Check Charging Source” is shown (2)

Charging  equipment  is  not
compatible with vehicle

Check  if  it  is  possible  to  charge  with  the
charging cable equipped to the vehicle.
If  charging  cannot  be  carried  out,  even
when  using  the  genuine  charging  cable,
consult your Toyota dealer.

Charging  equipment  has
stopped charging



If “Charging Stopped Check Charging Source” is shown (3)

Problem  in  power  supply
from external power source

Check the following items.
• Plug is securely inserted
• Extension  cord  is  not  used  and  outlet  is

not overloaded

• Connected to a dedicated power line
• Electrical leakage has occurred or not
If there is no problem with any of the above
items, there may be a problem with the out-
let of the building. Contact an electrician to
request an inspection.
If  charging  cannot  be  carried  out,  even
though  there  is  no  problem  with the  power
source path, there may be a malfunction in
the  system.  Have  the  vehicle  inspected  by
your Toyota dealer.

Charging  equipment  has
stopped charging

Check  if  it  is  possible  to  charge  with  the
charging cable equipped to the vehicle.
If  charging  cannot  be  carried  out,  even
when  using  the  genuine  charging  cable,
consult your Toyota dealer.

Likely cause

Correction procedure

189

2-2. Charging

2

Plug-

in hybrid system



If “Charging Stopped High Energy Use See Owner’s Manual” is shown

Power is being consumed by
electrical  components  of
vehicle

Check  the  following  items,  and  then  carry
out charging again.
• If the headlights and audio are turned on,

turn them off.

• Turn the power switch off.
If charging cannot be carried out, even after
performing  the  above,  the  auxiliary  battery
may  not  be  sufficiently  charged.  Operate
the hybrid system for approximately 15 min-
utes or more to charge the auxiliary battery.



If “Charging System Malfunction See Owner’s Manual” is shown

Malfunction 

occurred 

in

charging system

Have the vehicle inspected by your
Toyota dealer.



If “The Traction Battery became low temperature System put priority on
charging  to  preserve  battery  condition”  is  shown  (Alaska  and  Canada
only)

The  Hybrid  battery  (traction
battery) warming control was
operated (

P. 136)

When  the  hybrid  battery  (traction  battery)
warning  control  operates,  the  timer  charge
schedule  is  not  used  and  charging  is  per-
formed.  This  is  a  control  to  protect  the
hybrid  battery  (traction  battery),  and  not  a
malfunction.

Likely cause

Correction procedure

190

2-2. Charging

191

Instrument cluster

3

3.

Instrument cluster
Combination meter............ 192
Warning lights and 

indicators ........................ 201

Main display ...................... 209
Multi-information 

display............................. 218

Head-up display ................ 251
Energy monitor/

consumption screen 
(vehicles with 7-inch 
display) ........................... 259

Energy monitor/

consumption screen/
detail screen (vehicles 
with 11.6-inch display) .... 265

192

3. Instrument cluster

Combination meter

The units used on the display may differ depending on the target region.

Main display (

P. 209)

The main display shows basic information related to driving, such as the
vehicle speed and remaining fuel amount.

Multi-information display (

P. 218)

The multi-information display shows information which makes the vehicle
convenient-to-use, such as the hybrid system operation condition, electric-
ity consumption and fuel consumption history. Also, the operation contents
of the driving support systems and the combination meter display settings
can be changed by switching to the settings screen.

Warning lights and indicators (

P. 201)

The warning lights and indicators comes on or flashes to indicate problems
with the vehicle or to show the operation status of the vehicle’s systems.

Clock (

P. 197)

The large meter uses 2 liquid crystal displays to display informa-
tion such as the vehicle condition, driving status, electricity con-
sumption and fuel consumption.

Combination meter layout

1

2

3

4

193

3. Instrument cluster

3

Instrument clus

ter

The  meter  control  switches  equipped  on  the  steering  wheel  can  be
used to switch the screen display and change settings related to func-
tions displayed on the screen.

Each  time  the  button  is
pressed,  the  mileage  display
switches  among  odometer,  trip
meters,  etc.,  and  the  fuel  con-
sumption  information  for  each
distance switches as well. 
(

 P. 211)

Pressing 

, 

, 

  or 

performs  such  operations  as
scrolling the screen

*

, switching

the contents of the display

*

 and

moving the cursor.
This button is used to perform such operations as selecting the cur-
rent item or switching between on and off.
When pressed, the display returns to the previous screen.

*

: On  screens  where  the  screen  can  be  scrolled  and  the  display  can  be

switched, marks are displayed to indicate the direction of operation (such
as 

 and 

).

Operations related to the combination meter

1

2

3

4

194

3. Instrument cluster

When the switches are pressed, the instrument cluster light changes
as follows.

The  instrument  cluster  brightness  levels  that  can  be  selected  differ
depending on whether the tail lights are on and surrounding brightness lev-
els. (

P. 199)

Darker
Brighter

When  the  switches  are  pressed,
the  adjustment  level  check  screen
(pop-up  display

*

)  is  displayed  on

the main display.
When the instrument cluster light is
adjusted,  the  brightness  of  the
instrument 

panel 

light 

also

changes.

*

: A short time after the operation is completed, the pop-up display turns off.

Furthermore,  the  pop-up  display  can  be  turned  on  and  off  in  the  “Meter
Customize” settings. (

P. 246)

Instrument cluster light control

1
2

195

3. Instrument cluster

3

Instrument clus

ter

Some information will be displayed automatically according to power
switch operation, vehicle condition, etc.

■

When starting the hybrid system
When the hybrid system starts,
an  opening  animation  is  dis-
played on the main display.

After  the  animation  ends,  the
screens  switch  to  the  normal
screen.
The  opening  animation  will  be
stopped  in  any  of  the  following
situations.

• When the shift position is changed to other than P
• When the Simple Advanced Parking Guidance System (if equipped)

is turned on

■

When the driving assist systems are operating
When  using  driving  assist  systems  such  as  the  dynamic  radar
cruise  control  with  full-speed  range  (

P.  403)  and  LDA  system

(

P. 393), information related to each system is automatically dis-

played on the multi-information display depending on the situation.

For details regarding the displayed information and the contents of the
display, refer to the explanation page of each system.

■

When there is information to be notified about the vehicle
When a shift position is mistakenly selected or a problem occurs in
a  vehicle  system,  a  warning  message  (or  image)  is  displayed  on
the multi-information display.

When a warning message is displayed, follow the instructions displayed
on the display. (

P. 672)

Information automatically displayed

196

3. Instrument cluster

■

When stopping the hybrid system
● When the hybrid system is stopped, the “Ending” screen is dis-

played  on  the  multi-information  display  (for  approximately  30
seconds

*

1

).

While the “Ending” screen is displayed, the following information
can be displayed by pressing 

, 

, 

 or 

 of the meter

control switches.

Score for each Eco score items (

P. 227, 241)

Eco score result and advice
Driving time since the hybrid system started
Distance traveled since the hybrid system started
Average fuel consumption after the hybrid system started
Information for next charge schedule

*

2

On/off setting for “Charge Now” (

P. 166)

The setting can be switched each time 

 is pressed.

*

1

: The screen will be turned off immediately if the doors are locked.

*

2

: It can be displayed when the charge schedules are registered. 

(

P. 157)

● A check screen for “Traction Battery Cooler” may be displayed

when the hybrid system is stopped. (

P. 136)

1
2
3
4
5
6
7

197

3. Instrument cluster

3

Instrument clus

ter

To adjust the time, perform operations on the 

 screen (

P. 237)

of the multi-information display.

■

Adjusting the time

Press 

 or 

 of the meter control switches on the steering

wheel and select 

.

Press 

  or 

  of  the  meter  control  switches  and  select

.

Press 

 to display the cursor.

Press 

  or 

  of  the

meter  control  switches  to
adjust  the  cursor  position,

and then press 

 or 

 to

change the setting.

When  the  12-hour  display  is
selected,  “12H”  is  displayed,
and when the 24-hour display is
selected, “24H” is displayed.
When  adjusting  minutes,  operation  automatically  starts  from  00  sec-
onds.
After changing the settings, press 

 to return to the previous screen.

Clock adjustment

1

2

3

4

198

3. Instrument cluster

■

Resetting the minutes display

Press 

 or 

 of the meter control switches on the steering

wheel and select 

.

Press 

  or 

  of  the

meter  control  switches  and

select 

.

Press 

.

The minutes display switches to “00”.

*

*

: e.g. 1:00 to 1:29 

 1:00

1:30 to 1:59 

 2:00

1

2

3

199

3. Instrument cluster

3

Instrument clus

ter

■

The meters and display illuminate when
The power switch is in ON mode.

■

Adjusting the instrument cluster brightness (

P. 194)

●

The brightness levels that can be selected differ depending on whether the
tail lights are on and surrounding brightness levels, as shown in the table
below.

*

: 22 levels of the brightness are displayed on the setting screen. However,

the brightness setting will be the brightest when other than 1st level (the
darkest) is selected. If other than 1st or 22nd level is selected, when the
tail lights are turned on in a dark place, the instrument cluster brightness
setting will be the selected level.

●

If the taillights are illuminated in a dark environment, the instrument cluster
light dims. However, when the brightness of the instrument cluster is set to
minimum  or  maximum  (1st  or  22nd  level  of  the  instrument  cluster  bright-
ness),  even  if  the  taillights  are  illuminated,  the  instrument  cluster  light  will
not dim.

■

When disconnecting and reconnecting 12-volt battery terminals
The settings of the clock will be reset.

■

Calendar setting

●

Until the calendar setting is completed, the check screen is displayed every
time the power switch is turned to ON mode.

●

After the calendar information is set, it can be changed in the “Meter Cus-
tomize” settings. (

P. 246)

The tail lights are off

The tail lights are on

In a bright place

2 levels

*

2 levels

*

In a dark place

22 levels

If calendar recording is interrupted due to
replacement  of  the  12-volt  battery  or  12-
volt  battery  discharge,  etc.,  when  the
power switch is turned to ON mode after
maintenance,  the  calendar  setting  check
screen  is  automatically  displayed  on  the
multi-information display.

●

If date information is not set, the electric-
ity  and  fuel  consumption  record  cannot
be  stored  correctly.  Also,  the  charge
timer  function  can  not  operate  properly.
When the calendar setting check screen
is displayed, make sure to complete the
calendar setting. (

P. 244)