Murano Cross Cabriolet Z51 (2011 year). Manual

IP-2

< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

SYMPTOM DIAGNOSIS

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Work Flow

INFOID:0000000006939287

CUSTOMER INTERVIEW

Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer comments. Refer to

IP-6, "Diagnostic Worksheet"

. This information is necessary to duplicate the

conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain

all the facts and conditions that exist when the noise occurs (or does not occur).

• If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is

concerned about. This can be accomplished by performing a test drive with the customer.

• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics

are provided so that the customer, service adviser, and technician use the same language when describing
the noise.

• Squeak – (Like tennis shoes on a clean floor)

Squeak characteristics include the light contact / fast movement / brought on by road conditions / hard sur-
faces = high-pitched noise / softer surfaces = low-pitched noises / edge to surface = chirping

• Creak – (Like walking on an old wooden floor)

Creak characteristics include firm contact / slow movement/twisting with a rotational movement / pitch
dependent on materials / often brought on by activity.

• Rattle – (Like shaking a baby rattle)

Rattle characteristics include fast repeated contact / vibration or similar movement / loose parts/missing clip
or fastener / incorrect clearance.

• Knock – (Like a knock on a door)

Knock characteristics include hollow sounds / sometimes repeating / often brought on by driver action.

• Tick – (Like a clock second hand)

Tick characteristics include gentle contacting of light materials / loose components / can be caused by driver
action or road conditions.

• Thump – (Heavy, muffled knock noise)

Thump characteristics include softer knock / dull sounds often brought on by activity.

• Buzz – (Like a bumblebee)

Buzz characteristics include high frequency rattle / firm contact.

• Often the degree of acceptable noise level varies depending upon the person. A noise that a technician may

judge as acceptable may be very irritating to a customer.

• Weather conditions, especially humidity and temperature, may have a great effect on noise level.

DUPLICATE THE NOISE AND TEST DRIVE

SBT842

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2011 Murano CrossCabriolet

SQUEAK AND RATTLE TROUBLE DIAGNOSES

IP-3

< SYMPTOM DIAGNOSIS >

If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following items:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the

vehicle body.

CHECK RELATED SERVICE BULLETINS

After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to the concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.

LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE

Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis ear: J-39570, engine ear, and mechanics stethoscope).

Narrow down the noise to a more specific area and identify the cause of the noise by:

• Removing the component(s) in the area that is / are suspected to be the cause of the noise.

Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, resulting in the creation of new noise.

• Tapping or pushing/pulling the component(s) that is / are suspected to be the cause of the noise.

Do not tap or push/pull the component(s) with excessive force, otherwise the noise is eliminated only tempo-
rarily.

• Feeling for a vibration by hand by touching the component(s) that is / are suspected to be the cause of the

noise.

• Placing a piece of paper between components that are suspected to be the cause of the noise.
• Looking for loose components and contact marks.

Refer to

IP-4, "Inspection Procedure"

REPAIR THE CAUSE

• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- Separate components by repositioning or loosening and retightening the components, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape, or ure-

thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through the authorized NISSAN Parts
Department.

CAUTION:

Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
• 76268-9E005: 100

135 mm (3.937

5.315 in)

• 76884-71L01: 60

85 mm (2.362

3.346 in)

• 76884-71L02: 15

25 mm (0.591

0.984 in)

INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
• 73982-9E000: 45 mm (1.772 in) thick, 50

50 mm (1.969

1.969 in)

• 73982-50Y00: 10 mm (0.394 in) thick, 50

50 mm (1.969

1.969 in)

INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30

50 mm (1.181

1.969in)

FELT CLOTHTAPE

Revision: 2012 March

2011 Murano CrossCabriolet

IP-4

< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Used to insulate where movement does not occur. Ideal for instrument panel applications.
• 68370-4B000: 15

25 mm (0.591

0.984 in) pad

• 68239-13E00: 5 mm (0.197 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that is visible or does not fit. Only lasts a few months.
SILICONE SPRAY
Used when grease cannot be applied.
DUCT TAPE
Used to eliminate movement.

CONFIRM THE REPAIR

After repair is complete, test drive the vehicle to confirm that the cause of noise is repaired by test driving the
vehicle. Operate the vehicle under the same conditions as when the noise originally occurred. Refer to the
notes on the Diagnostic Worksheet.

Inspection Procedure

INFOID:0000000006939288

Refer to Table of Contents for specific component removal and installation information.

INSTRUMENT PANEL

Most incidents are caused by contact and movement between:

The cluster lid A and instrument panel

Acrylic lens and combination meter housing

Instrument panel to front pillar garnish

Instrument panel to windshield

Instrument panel mounting pins

Wiring harnesses behind the combination meter

A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by
applying felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate
wiring harness.

CAUTION:

Never use silicone spray to isolate a squeak or rattle. If the area is saturated with silicone, the
recheck of repair becomes impossible.

CENTER CONSOLE

Components to check include:

Shifter assembly cover to finisher

A/C control unit and cluster lid C

Wiring harnesses behind audio and A/C control unit

The instrument panel repair and isolation procedures also apply to the center console.

DOORS

Check the following items:

Finisher and inner panel making a slapping noise

Inside handle escutcheon connection to door finisher

Wiring harnesses tapping

Door striker out of alignment causing a popping noise on starts and stops

Tapping, moving the components, or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. The areas can usually be insulated with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.

TRUNK

Trunk noises are often caused by a loose jack or loose items put into the trunk by the customer.
In addition check for the following items:

Revision: 2012 March

2011 Murano CrossCabriolet

SQUEAK AND RATTLE TROUBLE DIAGNOSES

IP-5

< SYMPTOM DIAGNOSIS >

Trunk lid dumpers out of adjustment

Trunk lid striker out of adjustment

Trunk lid torsion bars knocking together

A loose license plate or bracket

Most of these incidents can be repaired by adjusting, securing, or insulating the item(s) or component(s) caus-
ing the noise.

SUNROOF/HEADLINING

Noises in the sunroof / headlining area can often be traced to one of the following items:

Sunroof lid, rail, linkage, or seals making a rattle or light knocking noise

Sunvisor shaft shaking in the holder

Front or rear windshield touching headlining and squeaking

Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.

SEATS

When isolating seat noise it is important to note the position the seat is in and the load placed on the seat
when the noise occurs. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Causes of seat noise include:
1.

Headrest rods and holder

A squeak between the seat pad cushion and frame

The rear seatback lock and bracket

These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.

UNDERHOOD

Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:

Any component mounted to the engine wall

Components that pass through the engine wall

Engine wall mounts and connectors

Loose radiator mounting pins

Hood bumpers out of adjustment

Hood striker out of adjustment

These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move, or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.

Revision: 2012 March

2011 Murano CrossCabriolet

IP-8

< PRECAUTION >

PRECAUTIONS

PRECAUTION

PRECAUTIONS

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"

INFOID:0000000007238131

The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the “SRS AIR BAG” and “SEAT BELT” of this
Service Manual.

WARNING:

Always observe the following items for preventing accidental activation.
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see “SRS AIR BAG”.

• Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Ser-

vice Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness
connectors.

PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS

WARNING:

Always observe the following items for preventing accidental activation.
• When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the

ignition ON or engine running, never use air or electric power tools or strike near the sensor(s) with
a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing
serious injury.

• When using air or electric power tools or hammers, always switch the ignition OFF, disconnect the

battery, and wait at least 3 minutes before performing any service.

Service Procedure Precautions for Models with a Pop-up Roll Bar

INFOID:0000000007262057

WARNING:

Always observe the following items for preventing accidental activation.
• Risk of passenger injury or death may increase if the pop-up roll bar does not deploy during a roll

over collision. In order to reduce the chance of an incident where the pop-up roll bar is inoperative,
all maintenance must be performed by a NISSAN or INFINITI dealer.

• Before removing and installing the pop-up roll bar component parts and harness, always turn the

ignition switch OFF, disconnect the battery negative terminal, and wait for 3 minutes or more. (The
purpose of this operation is to discharge electricity that is accumulated in the auxiliary power supply
circuit in the air bag diagnosis sensor unit.)

• When repairing, removing, and installing a pop-up roll bar, always refer to SRS AIR BAG and SRS

AIR BAG CONTROL warnings in the Service Manual.

Precaution

INFOID:0000000006939291

• Disconnect battery negative terminal in advance.
• Disconnect air bag system line in advance.
• Never tamper with or force air bag lid open, as this may adversely affect air bag performance.
• Be careful not to scratch pad and other parts.
• When removing or disassembling any part, be careful not to damage or deform it. Protect parts, which may

get in the way with a shop cloth.

• When removing parts with a screwdriver or other tool, cover the tool surface by vinyl tape to protect parts.
• Keep removed parts protected with a shop cloth.
• If a clip is deformed or damaged, replace it.

Revision: 2012 March

2011 Murano CrossCabriolet

PRECAUTIONS

IP-9

< PRECAUTION >

• If an unreusable part is removed, replace it with a new one.
• Tighten bolts and nuts firmly to the specified torque.
• After reassembly has been completed, make sure each part functions correctly.
• Remove stains in the following way.
Water-soluble stains:
Dip a soft cloth in warm water, and then squeeze it tightly. After wiping the stain, wipe with a soft dry cloth.
Oil stain:
Dissolve a synthetic detergent in warm water (density of 2 to 3%), dip the cloth, then clean off the stain with
the cloth. Next, dip the cloth in fresh water and squeeze it tightly. Then clean off the detergent completely.
Then wipe the area with a soft dry cloth.
• Never use any organic solvent, such as thinner or benzine.

Revision: 2012 March

2011 Murano CrossCabriolet

IP-10

< PREPARATION >

PREPARATION

PREPARATION

Special Service Tools

INFOID:0000000006939294

The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.

Commercial Service Tools

INFOID:0000000006939295

Tool number

(Kent-Moore No.)

Tool name

Description

(J-39570)
Chassis ear

Locates the noise

(J-43980)
NISSAN Squeak and Rattle
Kit

Repairs the cause of noise

SIIA0993E

SIIA0994E

Tool name

Description

Engine ear

Locates the noise

Remover tool

Removes clips, pawls, and metal clips

SIIA0995E

JMKIA3050ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

INSTRUMENT PANEL ASSEMBLY

IP-13

< REMOVAL AND INSTALLATION >

Removal and Installation

INFOID:0000000006939298

WORK STEP

When removing instrument panel assembly, combination meter, AV control unit (or audio unit), and front dis-
play unit take steps in the order shown by the number below.

Speaker grille RH

Center speaker grille

Speaker grille LH

Front squawker LH

Instrument side finisher LH

Switch bracket

Instrument lower panel LH

Fuse block lid

Steering column lower cover

10. Cluster lid C

11.

Cluster lid C (lower)

12. Illumination lamp

13. Socket and bulb

14. Glove box striker RH

15. Instrument lower panel RH

16. Socket and bulb

17. Glove box lamp

18. Glove box dumper

19. Instrument side finisher RH

20. Instrument panel assembly

21. Front squawker RH

22. Optical sensor

23. Center speaker

24. Sunload sensor

25. Security indicator

26. Combination meter

27. Cluster lid A

28. Steering column upper cover

29. Instrument stay cover LH

30. Instrument stay cover RH

31. Glove box lid

32. Passenger air bag module

33. Display unit

34. AV control unit

35. Cluster lid D

36. Glove box striker LH

37. Center ventilator assembly

: Always replace after every disassembly.

: N·m (kg-m, ft-lb)

PARTS

INSTRUMENT

PANEL ASSEMBLY

COMBINATION

METER

AV CONTROL

UNIT

(or AUDIO UNIT)

DISPLAY UNIT (or

AUDIO DISPLAY

UNIT)

Instrument side finisher LH

[1]

Front body side welt LH

[2]

Front pillar garnish LH

[3]

Speaker grille LH

[4]

Front squawker LH

[5]

Vehicle security indicator

[6]

Sunload sensor

[7]

Instrument lower panel LH

[8]

[2]

Driver air bag module

[9]

Steering wheel

[10]

Steering column cover

[11]

[3]

Combination switch

[12]

Spiral cable

[13]

Cluster lid A

[14]

[4]

Combination meter

[15]

[5]

Cluster lid C (lower)

[16]

Instrument stay cover LH

[17]

[1]

Instrument stay cover RH

[18]

[2]

Cluster lid D

[19]

[3]

Cluster lid C

[20]

[4]

AV control unit

[21]

[5]

Center ventilator assembly

[22]

[6]

Display unit

[23]

[7]

Revision: 2012 March

2011 Murano CrossCabriolet

IP-14

< REMOVAL AND INSTALLATION >

INSTRUMENT PANEL ASSEMBLY

[ ]: Number indicates step in removal procedures.

WARNING:

Before servicing, turn ignition switch OFF, disconnect battery negative terminal and wait 3 minutes or
more.

CAUTION:

When removing, always use a remover tool that is made of plastic.

REMOVAL

Remove instrument side finisher LH.
1.

Insert a remover tool (A) into lower space.

Pull the instrument side finisher LH (1) crosswise.

Remove front body side welt LH. Refer to

INT-21, "BODY SIDE WELT : Removal and Installation"

Remove front pillar garnish LH. Refer to

INT-18, "FRONT PILLAR GARNISH : Removal and Installation"

Remove speaker grille LH.
1.

Pull up speaker grille LH (1) to disengage pawls.

Remove speaker grille LH.

Remove front squawker LH. Refer to

AV-117, "Removal and Installation"

Remove vehicle security indicator. Refer to

SEC-133, "Removal and Installation"

Remove sunload sensor. Refer to

HAC-86, "Removal and Installation"

Center speaker grille

[24]

Center speaker (BOSE audio with NAVI mod-
els)

[25]

Instrument side finisher RH

[26]

Front body side welt RH

[27]

Front pillar garnish RH

[28]

Speaker grille RH

[29]

Front squawker RH

[30]

Optical sensor (XENON headlamp models)

[31]

Instrument lower panel RH

[32]

Passenger air bag module harness connector

[33]

Passenger air bag module mounting bolt

[34]

Instrument panel assembly

[35]

: Pawl

JMJIA1314ZZ

: Pawl

JMJIA1315ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

Murano Cross Cabriolet Z51 (2011 year). Manual - part 32