Murano Cross Cabriolet Z51 (2011 year). Manual

SQUEAK AND RATTLE TROUBLE DIAGNOSES

GW-7

< SYMPTOM DIAGNOSIS >

Used to insulate where movement does not occur. Ideal for instrument panel applications.
• 68370-4B000: 15

25 mm (0.591

0.984 in) pad

• 68239-13E00: 5 mm (0.197 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that is visible or does not fit. Only lasts a few months.
SILICONE SPRAY
Used when grease cannot be applied.
DUCT TAPE
Used to eliminate movement.

CONFIRM THE REPAIR

After repair is complete, test drive the vehicle to confirm that the cause of noise is repaired by test driving the
vehicle. Operate the vehicle under the same conditions as when the noise originally occurred. Refer to the
notes on the Diagnostic Worksheet.

Inspection Procedure

INFOID:0000000006937873

Refer to Table of Contents for specific component removal and installation information.

INSTRUMENT PANEL

Most incidents are caused by contact and movement between:

The cluster lid A and instrument panel

Acrylic lens and combination meter housing

Instrument panel to front pillar garnish

Instrument panel to windshield

Instrument panel mounting pins

Wiring harnesses behind the combination meter

A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by
applying felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate
wiring harness.

CAUTION:

Never use silicone spray to isolate a squeak or rattle. If the area is saturated with silicone, the
recheck of repair becomes impossible.

CENTER CONSOLE

Components to check include:

Shifter assembly cover to finisher

A/C control unit and cluster lid C

Wiring harnesses behind audio and A/C control unit

The instrument panel repair and isolation procedures also apply to the center console.

DOORS

Check the following items:

Finisher and inner panel making a slapping noise

Inside handle escutcheon connection to door finisher

Wiring harnesses tapping

Door striker out of alignment causing a popping noise on starts and stops

Tapping, moving the components, or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. The areas can usually be insulated with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.

TRUNK

Trunk noises are often caused by a loose jack or loose items put into the trunk by the customer.
In addition check for the following items:

Revision: 2012 March

2011 Murano CrossCabriolet

GW-8

< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Trunk lid dumpers out of adjustment

Trunk lid striker out of adjustment

Trunk lid torsion bars knocking together

A loose license plate or bracket

Most of these incidents can be repaired by adjusting, securing, or insulating the item(s) or component(s) caus-
ing the noise.

SUNROOF/HEADLINING

Noises in the sunroof / headlining area can often be traced to one of the following items:

Sunroof lid, rail, linkage, or seals making a rattle or light knocking noise

Sunvisor shaft shaking in the holder

Front or rear windshield touching headlining and squeaking

Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.

SEATS

When isolating seat noise it is important to note the position the seat is in and the load placed on the seat
when the noise occurs. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Causes of seat noise include:
1.

Headrest rods and holder

A squeak between the seat pad cushion and frame

The rear seatback lock and bracket

These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.

UNDERHOOD

Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:

Any component mounted to the engine wall

Components that pass through the engine wall

Engine wall mounts and connectors

Loose radiator mounting pins

Hood bumpers out of adjustment

Hood striker out of adjustment

These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move, or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.

Revision: 2012 March

2011 Murano CrossCabriolet

WINDSHIELD GLASS

GW-11

< REMOVAL AND INSTALLATION >

REMOVAL AND INSTALLATION

WINDSHIELD GLASS

Exploded View

INFOID:0000000007229651

JMKIA8382ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

GW-12

< REMOVAL AND INSTALLATION >

WINDSHIELD GLASS

Removal and Installation

INFOID:0000000007229652

REMOVAL

Remove front pillar garnish (LH and RH). Refer to

INT-18, "FRONT PILLAR GARNISH : Removal and

Installation"

Remove headlining. Refer to

INT-26, "Removal and Installation"

Remove front wiper arm (LH and RH). Refer to

WW-42, "Removal and Installation"

Remove front fender cover. Refer to

EXT-26, "FENDER PROTECTOR : Removal and Installation"

Remove cowl top cover. Refer to

EXT-20, "Removal and Installation"

Remove the roof side molding (LH and RH). Refer to

EXT-41, "Removal and Installation"

Guiding a cutter knife along windshield glass, cut the windshield molding.

CAUTION:

Apply protective tape around windshield to prevent painted surface from being damaged.

Using a pair of pliers, pull molding remaining at the body flange out of bonded area of windshield glass.

Paint matching marks on the body and glass if the windshield is
reused.
NOTE:
• Positioning during installation can be easily performed.
• When installing a new windshield glass mount the glass on the

body and put the matching marks after clearing the body side.

10. Cut the adhesive.

Depending on the tool in use, follow the procedures below:

CAUTION:

Never use a windshield cutter if the windshield is reused. (It may scratch the glass surface)

With piano wire (when reusing windshield glass).

Windshield glass

Inside mirror base

Adhesive tape

Windshield molding (side)

Fastener (side)

Windshield molding upper

Upper spacer

Dam sealant rubber lower

Lower spacer

10.

Dam sealant rubber upper

11.

Insulator

12. Adhesive

13.

Headlining finisher

14. Headlining assembly

15. Body panel primer

16.

Glass primer

17. Cowl top cover

18. Cowl top center

19.

Insulator dash lower

20. Front pillar garnish

21. Body side outer

: 7 (0.276)

: 12 (0.472)

: 11 (0.433)

: 17 (0.669)

: 11 (0.433)

: 19 (0.748)

: 11 (0.433)

: 17 (0.669)

: Pawl

Always replace after every disassembly

Unit: mm (in)

PIIB3503J

Revision: 2012 March

2011 Murano CrossCabriolet

WINDSHIELD GLASS

GW-13

< REMOVAL AND INSTALLATION >

Pass the piano wire (B) from the passenger room to the bonded
area of windshield glass using a wire pierce (A).

CAUTION:

• Never press the piano wire excessively against the edge

of the glass.

• Always use a Standish cover (C) to keep the piano wire

clear of plastic parts such as the instrument panel.

• For the corner area, never insert the piano wire into the

mating surfaces of windshield glass.

• Never damage the harness around the windshield glass.

ii.

Tie both ends of the piano wire (B) to the wire grip (A), etc.

iii.

With 2 persons, one holding the piano wire (B) inside the vehicle
along with the windshield glass and the other holding it outside
the vehicle along with the gap between the body and windshield
glass, pull it to cut off the adhesive.

CAUTION:

Always use a Standish cover (C) to keep the piano wire
clear of plastic parts such as the instrument panel.

With a windshield cutter (A) (when replacing windshield glass)

Apply soapy water around the bonded area on the body for
smooth movement of the windshield cutter.

ii.

Insert the windshield cutter into the bonded area. Cut the adhe-
sive by pulling the knife, keeping the tip parallel to the edge of
the windshield glass.

11. Use rubber suction cups or suction lifter (A), etc. to remove

windshield glass from the vehicle.

JMKIA0721ZZ

JMKIA0722ZZ

JMKIA1139ZZ

JMKIA0306ZZ

JMKIA1138ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

GW-14

< REMOVAL AND INSTALLATION >

WINDSHIELD GLASS

INSTALLATION

Using a scraper, remove remaining adhesive (sealant) on the
body side down to approximately a depth that is 2 mm (0.079 in)
thick (a) so that entire contour becomes smooth.

CAUTION:

If the bonded area on the body is scratched, repair it with a
two-liquid type urethane paint. Never use lacquer type
paint.

When reusing the windshield glass (2), use the cutter (A) to
remove the remaining adhesive (1) (sealant) and smooth out the
surface.

Mount the windshield glass onto the vehicle and paint matching marks on the body and glass when install-
ing new glass. Then remove the glass again.

Use the rubber suction cups or suction lifter (A) to set the glass
(1) on the glass stand (B).

Install a new adhesive tape into the windshield glass.

Install the news spacers.

Install dam sealant rubber.

Clean the bonded area on the glass and body with white gasoline or degreasing agent.

Install new glass insulator.

10. Install new clips (lower and upper).
11. Apply primer for the glass along the entire circumference of the glass.

Use the sealing kit for glass application and the special holder for cartridge or similar tools.

CAUTION:

There are 2 types of primer. Never confuse the application methods.
• Primer for painted surfaces
• Primer for glass
NOTE:
The essential function of primers is to strengthen adhesion between the glass and the painted surface.

12. Apply primer for the painted surface to the body side bonding surface.

CAUTION:

• If the body side bonding surface is repaired with a two-liquid type urethane paint, always apply

the primer after drying the paint.

JMKIA0307ZZ

JMKIA0726ZZ

JMKIA1137ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

WINDSHIELD GLASS

GW-15

< REMOVAL AND INSTALLATION >

• If primer for painted surfaces adheres to a painted surface other than the bonding area, or if it

overflows, quickly remove it with white gasoline or degreasing agent.

• Always use a Standish cover (stainless plate) to prevent primer for painted surfaces from adher-

ing to the instrument panel.

13. Affix the dam sealant rubber and apply adhesive along the edge of the glass within the time period indi-

cated in the service manual after applying primer.
• When reusing the glass, affix new dam sealant rubber at the same place where old dam rubber is

affixed.

• When installing new glass, apply the dam sealant rubber from the edge of the glass so as to hide the

black print.

CAUTION:

• Apply the dam sealant rubber (1) from the outline mark of

black print as shown in Exploded View.

• Start to apply the dam sealant rubber at the outline mark

of black print. Apply it so as to only place it without pull-
ing. Stop applying at another outline mark of black print.

NOTE:
Open adhesive by cutting off the nozzle tip and set it in a sealant
gun.

14. Use rubber suction cups or suction lifter (A) that are installed in

advance, align the matching marks between the spacer and roof
panel hole and between the body and glass (1) to install them on
the vehicle.

CAUTION:

2 or more workers are required when installing the glass.

15. Press the entire surface of the glass lightly to fit it completely.

16. Install the new fastener.
17. Correct any adhesive overflow or shortage using a spatula to make the surface smooth.

18. Remove the protective tape.

19. Install new windshield glass molding.

NOTE:
Lightly affix the center of molding. Affix the whole length while checking the length on the left and right.

CAUTION:

• Always install the windshield molding before the adhesive hardens.
• After installing glass, keep the front door glass open until the adhesive is completely cured.

Never drive the vehicle.

20. Install the removed parts.

CAUTION:

• Adjust the front wiper arms stop position. Refer to

WW-43, "Adjustment"

• Check the mating area with surrounding parts. Adjust if necessary.

Inspection

INFOID:0000000006937885

REPAIRING WATER LEAKAGE FOR WINDSHIELD

Leakage can be repaired without removing the glass.
Determine the extent of leakage if water is leaking between the urethane adhesive material and body or glass.
This can be done by applying water to the windshield area while pushing glass outward.
Apply primer (if necessary) and then urethane adhesive to the leakage point to stop the leakage.

JMKIA0727ZZ

JMKIA0732ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

GW-16

< REMOVAL AND INSTALLATION >

QUARTER WINDOW GLASS

QUARTER WINDOW GLASS

Exploded View

INFOID:0000000007220778

Removal and Installation

INFOID:0000000007220779

REMOVAL

Fully open soft top assembly.

Fully open quarter window glass.

Remove rear seat cushion. Refer to

SE-58, "SEAT CUSHION : Removal and Installation"

Remove rear seatback. Refer to

SE-57, "SEATBACK : Removal and Installation"

Remove quarter window weather-strip front, center and rear.

Remove rear side finisher. Refer to

INT-22, "REAR SIDE FINISHER : Removal and Installation"

Remove rear seatback side support assembly. Refer to

SE-56, "Exploded View"

Remove rear side outside molding. Refer to

EXT-35, "Removal and Installation"

Remove quarter window glass stopper (LH and RH). Refer to

GW-16, "Exploded View"

Quarter window glass

Quarter window weather-strip rear

Quarter window rear guide rail

Quarter window regulator motor

Quarter window front guide channel

Quarter window weather-strip front

Quarter window weather-strip center 8.

Door inner stabilizer assembly

Quarter window glass stopper (LH/
RH)

10. Quarter window regulator assembly

JMKIA8383ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

QUARTER WINDOW GLASS

GW-17

< REMOVAL AND INSTALLATION >

10. Remove door inner stabilizer assembly.

Remove folding roof bracket mounting bolt (A).

Remove door inner stabilizer assembly mounting bolts (B).

11. Remove quarter window glass mounting nuts (A).

Operate quarter window glass motor switch to raise or lower the
quarter window glass until the glass mounting nuts (A) can be
seen.

Remove the upper side of sealing screen (1) with a cutter tool.
NOTE:
Cut the butyl-tape so that some parts of the butyl-tape do not
remain on the sealing screen, if the sealing screen is reused.

12. Remove the quarter window glass (1).

Hold securely quarter window glass and remove it from
quarter window regulator.

Pull up while rotating quarter window glass as shown in the
figure to remove it from quarter window rear guide rail (2).

13. Remove quarter window regulator assembly.
a.

Remove quarter window regulator mounting nuts (A).

Remove quarter window regulator motor mounting nuts (B).

Disconnect harness connector (C).

Remove quarter window regulator assembly from door panel.

JMKIA8384ZZ

JMKIA8385ZZ

JMKIA8386ZZ

JMKIA8388ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

GW-18

< REMOVAL AND INSTALLATION >

QUARTER WINDOW GLASS

14. Remove quarter window guide rail mounting nuts (A) and nuts

(B), and then remove quarter window guide rail.

15. Remove quarter window front guide channel (1) mounting nut

(A) and (B), then remove quarter window front guide channel.

INSTALLATION

Install in the reverse order of removal.

INSPECTION AFTER REMOVAL

Quarter window glass regulator

Check that the quarter window glass regulator assembly for the following. If a failure is detected, replace or
grease it.

• Wire wear
• Quarter window glass regulator assembly deformation
• Grease body condition on each sliding part
The arrows in the figure grease show the application points of the multi-purpose grease.

Quarter window rear guide rail and front guide channel

JMKIA8387ZZ

JMKIA8564ZZ

JMKIA8389ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

QUARTER WINDOW GLASS

GW-19

< REMOVAL AND INSTALLATION >

Check that the quarter window (1) rear guide rail (2) and guide chan-
nel (3) for the following. If a failure is detected, replace or grease it.
• Quarter window rear guide rail or guide channel deformation
• Grease body condition on each sliding part
The arrows in the figure show the application points of the multi-pur-
pose grease.

Disassembly and Assembly

INFOID:0000000007220780

DISASSEMBLY

Remove quarter window regulator assembly. Refer to

GW-16, "Removal and Installation"

Remove the quarter window regulator motor from quarter window glass regulator assembly.

ASSEMBLY

Assemble in the reverse order of disassembly.

Inspection and Adjustment

INFOID:0000000007220781

FITTING ADJUSTMENT

CAUTION:

Adjust door inner stabilizer assembly after every quarter window glass removal before adjusting the
glass.

Door inner stabilizer assembly adjustment procedure.

Loose door inner stabilizer assembly adjusting nut (A).

Set quarter window glass (2) to the position just before fully-closed (the status that glass stopper does not
contact with inner stabilizer (1)).

Contact outside surface of quarter window glass to outside molding while lightly pressing door inner stabi-
lizer assembly adjusting bolts (A) as shown by the arrows in the figure to inside surface of quarter window
glass (2).

JMKIA8599ZZ

Glass mounting nut

Tightening torque

: 7.0 N·m (0.71 kg-m, 62 in-lb)

JMKIA8566ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

GW-20

< REMOVAL AND INSTALLATION >

QUARTER WINDOW GLASS

Tighten bolt on upper end of inner stabilizer to the specified torque and check that door inner stabilizer is
parallel to glass surface.

Preparation for adjustment

Apply protective tape (A) as shown on the figure above in door glass and quarter window glass.

Fully close the door window glass and the quarter window glass, and mark each edge of the weather-strip
on the glass as shown by the points (B).

Measure the clearances (C), (D), and (E) and check that there are in the range provided in the figure
above. If not then proceed to the adjustment of quarter window glass by following the steps below.

Inclination Adjustment

JMKIA8395ZZ

Door glass assembly

Quarter window glass

: 4.0 (0.157)

: 9.8 (0.386)

Unit: mm (in)

Revision: 2012 March

2011 Murano CrossCabriolet

QUARTER WINDOW GLASS

GW-21

< REMOVAL AND INSTALLATION >

As shown in the figure, quarter glass adjustment can be made in four
different directions.
• (1): Clockwise rotation / Counterclockwise rotation direction
• (2): Upper / lower direction
• (3): Outer / inner direction
• (4): Front / rear direction

Clockwise rotation / Counterclockwise rotation adjustment.

Loose quarter window door regulator sub channel (1) adjusting
nut (B).

Slide the sub channel upper to rotate quarter window glass to
the left (anti-clockwise)

Slide the sub channel lower to rotate quarter window glass to the
right (clockwise)

Upper/lower direction adjustment.

Operate quarter window glass motor switch to lower the quarter window glass (1) if it is was fully closed.

Loose adjusting nuts (A) or (B) to adjust the nuts as shown by the figure to upper or lower the glass.

When the right position is find, tighten adjusting nuts to the specified torque.

JMKIA8565ZZ

JMKIA8567ZZ

JMKIA8568ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

GW-22

< REMOVAL AND INSTALLATION >

QUARTER WINDOW GLASS

Outer / inner direction adjustment (Upper glass).

Adjust quarter window glass and retainer to the specified dimension using adjusting bolts (A) and (B) of
quarter window rear guide rail and quarter window front guide channel.

Upper end of glass opens toward outside for the adjusting bolt clockwise rotation.

Upper end of glass opens toward inside for the adjusting bolt counterclockwise rotation.

Adjust using either rear bolt out of the two adjusting bolts (A) and (B). After tilt is adjusted, slightly contact
remaining adjusting bolt to inner panel, and then tighten flange nut to the specified torque.
NOTE:
Adjust so that protrusions of the 2 adjusting bolts are the same.

Front / rear direction adjustment.

Adjust the quarter window glass with quarter window guide rail
adjusting bolt (A) and (B).

When adjusting the quarter window glass toward front, lower the
glass at about 5 to 10 mm (0.197 to 0.394in) of space between
panel side stopper (1) and glass side stopper (2).

: Vehicle front

JMKIA8569ZZ

: Vehicle front

JMKIA8570ZZ

Revision: 2012 March

2011 Murano CrossCabriolet

Murano Cross Cabriolet Z51 (2011 year). Manual - part 30