Mazda MX-5 (2022 year). Manual in english - page 14

 

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Mazda MX-5 (2022 year). Manual in english - page 14

 

 

If Trouble Arises
Warning/Indicator Lights and Warning Sounds
NOTE
Excessive Speed Warning*
A personalized function is available to
If the vehicle speed exceeds the speed
change the Blind Spot Monitoring (BSM)
limit sign displayed on the
warning beep sound volume.
multi-information display, the warning
Refer to the Settings section in the Mazda
sound is activated and the area around the
Connect Owner's Manual.
speed limit sign displayed on the
Reversing
multi-information display flashes 3 times
in amber, and if the vehicle speed
The Blind Spot Monitoring (BSM)
continues to exceed the displayed speed
warning sound is activated if there is a
limit sign, the indication stops flashing
possibility of collision with a vehicle
and remains on.
approaching from behind and from the
rear on the left and right sides of the
Collision warning*
vehicle.
If there is a possibility of a collision with a
Lane Departure Warning Sound*
vehicle ahead or an obstruction at the rear
of the vehicle, the warning light in the
While the system is operating, if the
instrument cluster flashes at the same time
system determines that the vehicle may
as the warning indication is displayed in
depart from the lane, it sounds a warning
the multi-information display, and a
sound.
warning sound is activated intermittently.
NOTE
The volume of the LDWS warning sound
can be changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.
The type of the LDWS warning sound
can be changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.
*Some models.
7-51
If Trouble Arises
When Trunk Lid Cannot be Opened
3.
Remove the fasteners on the right side
When Trunk Lid Cannot
of the vehicle.
be Opened
If the battery is dead, the trunk cannot be
unlocked and opened.
In this case, the trunk can be unlocked by
taking care of the dead battery situation.
Refer to Jump-Starting on page 7-23.
If the trunk cannot be unlocked even if the
dead battery situation has been resolved,
the electrical system may have a
malfunction.
Soft top model
4.
Partially peel back the cover on the
1. Close the convertible top.
right side of the vehicle.
Refer to Raising the Convertible Top
on page 3-36.
2. Remove the windblocker.
Windblocker
5. Turn and loosen the cap screws until
the screws start to spin free.
7-52
If Trouble Arises
When Trunk Lid Cannot be Opened
6. Pull out the cap and open the trunk lid.
Hardtop model
After performing this emergency
measure, have the vehicle inspected at
CAUTION
an Authorized Mazda Dealer as soon
as possible.
Do not touch the linkage and gears. If
sharp edges and gears are touched, it could
cause injury.
Roof operates electrically
1. Remove the antenna if it is installed.
2. Start the engine.
3. Continue pressing the retractable
hardtop switch in the open direction
until the rear roof is completely open.
Refer to Opening the Roof on page
3-41.
Multi-information
CAUTION
display indication
Do not pull the screw when pulling the cap.
Otherwise, the screw may fall off and
become lost.
NOTE
Stop operating the switch before the
front roof opens. If the switch is
continuously pressed, the front roof
opens and the following procedures
cannot be performed.
7-53
If Trouble Arises
When Trunk Lid Cannot be Opened
4. Switch the ignition OFF.
7. Lift up the cover from the outside of
5. Remove the fasteners on the right side
the vehicle.
of the vehicle.
8. Insert your hand beneath the lifted
cover and loosen the cap screws until
they spin freely.
6. Push the stopper rubber through the
cover on the right side of the vehicle
while slightly lifting the cover up.
Cover
NOTE
At this point, do not pull out the cap. If
Stopper Rubber
the cap is pulled out, the trunk lock
will release but the rear roof will not
operate electrically.
9. Start the engine.
10. Continue pressing the retractable
hardtop switch in the close direction
until the rear roof is completely closed.
7-54
If Trouble Arises
When Trunk Lid Cannot be Opened
Refer to Closing the Roof on page
14. Pull out the cap and release the trunk
3-41.
lock.
After performing this emergency
measure, have the vehicle inspected at
Multi-information
an Authorized Mazda Dealer as soon
display indication
as possible.
11. Switch the ignition OFF.
12. Remove the windblocker.
CAUTION
Windblocker
Do not pull the screw when pulling the cap.
Otherwise, the screw may fall off and
become lost.
Roof does not operate electrically
1. Remove the antenna if it is installed.
2. Lift up the rear roof by hand.
Refer to When the Roof Cannot be
Closed on page 7-57.
13. Partially peel back the cover on the
3. Remove the fasteners on the right side
right side from the middle of the
of the vehicle.
vehicle.
7-55
If Trouble Arises
When Trunk Lid Cannot be Opened
4. Push the stopper rubber through the
7. Pull out the cap and release the trunk
cover on the right side of the vehicle
lock.
while slightly lifting the cover up.
Cover
Stopper Rubber
CAUTION
5. Lift up the cover from the outside of
At this point, do not open the trunk. If
the vehicle.
the trunk is opened before the rear roof
is completely closed, the trunk may
contact the rear roof and cause
damage and become scratched.
8. Close the rear roof by hand.
Refer to When the Roof Cannot be
Closed on page 7-57.
9. Open the trunk lid.
After performing this emergency
measure, have the vehicle inspected at
an Authorized Mazda Dealer as soon
6. Insert your hand beneath the lifted
as possible.
cover and loosen the cap screws until
they spin freely.
7-56
If Trouble Arises
When the Roof Cannot be Closed
When the Roof Cannot be Closed
If the roof cannot be closed electrically by pressing the retractable hardtop switch, verify the
roof operation conditions first.
Refer to Operation Conditions on page 3-42.
If the roof cannot be closed even after the operation conditions are all met, have it checked
at an Authorized Mazda Dealer.
If you are unable to have the roof checked at an Authorized Mazda Dealer, the roof can be
closed manually as an emergency measure.
The procedure for manually closing the roof is as follows:
1. Opening the rear roof
Release the locks of the rear roof and open it.
2. Closing the front roof
Lift up the front roof and close it.
3. Closing the rear roof
Tie the ropes to the rear roof links and close the rear roof.
Front roof
Rear roof
Rear roof link
7-57
If Trouble Arises
When the Roof Cannot be Closed
CAUTION
¾ Do not drive the vehicle with the roof partially open. The vehicle operation may be affected
by the wind and could result in an accident.
¾ Do not perform the procedure in a strong wind as it could cause an unexpected accident.
¾ Two adults are required to perform the procedure, especially when lifting up the front roof.
Do not do it alone so as not to cause injury or vehicle damage.
¾ Some steps in the procedure require using multiple tools at the same time and a certain
level of technical expertise. In addition, holding your body extended over the car can result
in muscle strains so Mazda recommends having the roof checked at an Authorized Mazda
Dealer.
NOTE
This procedure is for manually closing the roof as an emergency measure. After closing
the roof manually, electric operation is not possible until the system is restored by an
Authorized Mazda Dealer.
Using a flashlight will facilitate the procedure.
7-58
If Trouble Arises
When the Roof Cannot be Closed
Manual closing
Opening the rear roof
Before closing manually
CAUTION
WARNING
¾ When turning the bolt, cover the front
roof using a cloth. The front roof may be
Verify that the ignition is switched off
damaged if the L-shaped hexagonal
before manually operating the roof:
wrench contacts it.
Manually closing the roof with the ignition
¾ Because the clearance with the stored
not switched off is dangerous as the
front roof is narrow, be careful not to let
motors could turn on suddenly and cause
the L-shape hexagonal wrench contact
injury resulting from hands or fingers being
the roof when turning the bolt.
pinched in the mechanism.
1. Park on a hard, level surface off the
NOTE
right-of-way and firmly set the parking
Moving the seats as far forward as
brake.
possible and folding the seatbacks forward
2. Put a vehicle with an automatic
will facilitate the procedure.
transmission in Park (P), a manual
Refer to Adjusting the Driver's Seat on
transmission in Neutral.
page 2-5.
3. Switch the ignition off while
Refer to Adjusting the Passenger's Seat on
depressing the brake pedal.
page 2-10.
4. Turn on the hazard warning flasher if it
1. Remove the antenna if it is installed.
is needed.
2. Insert the short end of the L-shaped
Tool preparation
hexagonal wrench (Large) into the
motor bracket bolt.
Take out the five tools stored in the seat
Bolt
side box.
Refer to Seat Side Box on page 5-42.
Wire Gear
Rope
(tool kit)
L-shaped
L-shaped
hexagonal wrench
hexagonal wrench
(Small)
(Large)
7-59
If Trouble Arises
When the Roof Cannot be Closed
NOTE
NOTE
If it is difficult to see the bolt, remove
The tip of the long end of the L-shaped
the windblocker and identify the bolt
hexagonal wrench can be used at an
from the center of the vehicle.
angle. Moving the wrench upward
slightly will increase the clearance
Windblocker
between the rear roof and the stored
front roof and facilitate the procedure.
5. Turn the L-shaped hexagonal wrench
(Large) counterclockwise 13 times or
more while pressing the wrench
against the bolt.
3. Turn the L-shaped hexagonal wrench
(Large) counterclockwise to loosen the
bolt slightly.
NOTE
The bolt cannot be removed
completely.
If it is hard to turn the bolt, repeat
Step 3 a few times.
4. Remove the L-shaped hexagonal
6. Hook the wire to the link pin shown in
wrench (Large) once from the bolt,
the figure.
then insert the long end of the wrench
into the bolt.
7-60
If Trouble Arises
When the Roof Cannot be Closed
7.
While one person pushes the rear roof
CAUTION
down, another person pulls the wire
until a latch sound is heard and the rear
¾ Do not let go of the rear roof on both
roof unlocks.
sides until it is fully open. The rear
Wire
roof could fall if it is released too soon
Link Pin
and cause injury.
¾ Do not attempt to forcefully lift the
rear roof. If the rear roof is forcefully
lifted without being unlocked, it
Unlock
Lock
could damage vehicle parts.
¾ Lift the rear roof with its left and right
height as parallel as possible. If the
rear roof is lifted with the left or right
height slanted, it could deform the
link mechanism.
8.
Do the same procedure on the other
side.
Closing the front roof
9.
While standing on both sides of the
vehicle, lift the rear roof to the position
CAUTION
it stops while keeping the height of its
left and right sides as parallel as
¾ Some steps in the procedure require
possible.
holding your body in a strained position
and if over exerted it could result in
injury.
¾ Do the procedure being very careful not
to get your hands and fingers caught
while closing the front roof. Otherwise,
your hands or fingers could be injured.
¾ Removal of the headliner is included in
the procedure, however, never drive the
vehicle with the headliner removed.
Driving the vehicle with the headliner
removed is prohibited by law. Correctly
perform the procedure while following
the instructions.
7-61
If Trouble Arises
When the Roof Cannot be Closed
1. While standing on both sides of the
NOTE
vehicle, hold the front and rear sides of
The next step cannot be done if the
the front roof and pull the front roof
front roof is closed completely.
upward.
4. Remove the link covers on the left and
right sides by pulling them out by
hand.
Link cover
2. Switch your hand on the rear side of
5. Remove the fasteners and the
the front roof to the front side and pull
headliner.
the front roof forward.
3. Stop pulling the front roof before it
completely closes.
7-62
If Trouble Arises
When the Roof Cannot be Closed
6.
Lightly press the front edge of the
CAUTION
front roof from outside of the vehicle
to close the front roof completely.
Insert the gear (tool kit) securely until it
engages with the top lock motor gear. If
the gear (tool kit) is not inserted
securely, it may come off and be
damaged.
9.
Rotate the hexagonal wrench and
move the hook in the lock direction so
that there is enough space for the
opening of the headliner to be attached
7.
Insert the short end of the hexagonal
to the hook.
wrench (Small) into the gear (tool kit)
and assemble.
Gear (tool kit)
Lock
Lock
L-shaped hexagonal
Unlock
wrench (Small)
Unlock
8.
Insert the point of the gear (tool kit)
into the hole beside the top lock motor
gear with the hexagonal wrench
NOTE
inserted into the gear tool.
Turning the gear (tool kit) requires
some effort due to motor resistance.
Top lock motor
Slowly operate the hexagonal wrench.
gear
Gear (tool kit)
7-63
If Trouble Arises
When the Roof Cannot be Closed
10. Insert the hook into the opening of the
NOTE
headliner.
The top lock lever completely engages
with the vehicle body (locked
condition) at the position where the
teeth of the gear (tool kit) contact the
bracket.
Hook
Bracket
Headliner
11. Turn the hexagonal wrench (Small)
and gear (tool kit) counterclockwise
and engage the hook with the vehicle
body side.
Gear (tool kit)
12. Lift the rear end of the headliner with
it hinged on the opening of the
headliner.
7-64
If Trouble Arises
When the Roof Cannot be Closed
13. Install the headliner to the front roof
Closing the rear roof
using the fasteners at two locations.
CAUTION
¾ Slowly close the rear roof. If the rear roof
is closed suddenly, a hand or other body
part may be pinched, leading to a serious
injury.
¾ Do not attempt to forcefully push the
rear roof. Pushing the rear roof forcefully
may damage vehicle parts.
1.
Fold the rope in half and hook it to the
link pin of the rear roof.
NOTE
The fasteners in the five locations at
the front of the headliner are not
fastened. Do not lose the fasteners
because they are needed for the
required servicing at the Authorized
Rope Link pin
Mazda Dealer.
14. Install the left and right link covers
from the vehicle interior.
Link cover
2.
Do the same procedure on the other
side.
3.
Close the rear roof uniformly on both
sides using two adults, one on each
side of the vehicle.
CAUTION
Close the rear roof with its left and right
positions as parallel as possible. If the
rear roof is closed with its left or right
height slanted, it could deform the link
mechanism.
7-65
If Trouble Arises
When the Roof Cannot be Closed
4. Slowly close the rear roof while lightly
NOTE
pulling the rope with one hand so that
The rear roof is locked completely if
the rope does not unhook.
the position where the rope is
hooked is at the rear end of the
bracket groove in the direction of the
vehicle rear, as shown in the figure,
when viewed from the vehicle
interior.
Rope
Rope
Link pin
NOTE
Route the rope rearward through the
clearance between the rear roof and
trunk.
5. One person pushes the rear roof down
and the other person pulls the rope
If the rear roof is not locked
strongly and straight back towards the
completely, the trunk will not open
vehicle rear until a click sound is
even if the remote release button,the
heard.
electric trunk lid opener, or the trunk
button on the transmitter is
Rope
operated.
6. Do the same procedure on the other
side.
7. Open the trunk and tie the rope to the
trunk hinge.
Hinge
Rope
7-66
If Trouble Arises
When the Roof Cannot be Closed
8. Tie off the other side rope the same
way.
9. Close the trunk lid.
After finishing the procedure
After finishing the procedure, have the
roof checked at an Authorized Mazda
Dealer as soon as possible.
WARNING
Drive the vehicle at a speed of 40 km/h (24
mph) or lower before having the roof
checked at an Authorized Mazda Dealer:
The front roof may open while the vehicle is
being driven and cause an accident.
7-67
MEMO
7-68
Customer Information and Reporting
8
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance
8-2
Cell Phones
8-20
Customer Assistance
Cell Phones Warning
8-20
(U.S.A.)
8-2
Customer Assistance
Event Data Recorder
8-21
(Canada)
8-7
Event Data Recorder (U.S.A. and
Customer Assistance (Puerto
Canada)
8-21
Rico)
8-10
Customer Assistance
Recording of Vehicle Data
8-22
(Mexico)
8-11
Recording of Vehicle Data
8-22
Mazda Importer/Distributors
8-13
Uniform Tire Quality Grading System
Importer/Distributor
8-13
(UTQGS)
8-23
Uniform Tire Quality Grading
Reporting Safety Defects
8-14
System (UTQGS)
8-23
Reporting Safety Defects
(U.S.A.)
8-14
Tire Information (U.S.A.)
8-25
Reporting Safety Defects
Tire Labeling
8-25
(Canada)
8-15
Location of the Tire Label
(Placard)
8-30
Warranty
8-16
Tire Maintenance
8-33
Warranties for Your Mazda
8-16
Vehicle Loading
8-36
Outside the United States/
Steps for Determining the Correct
Canada
8-17
Load Limit
8-42
Registering Your Vehicle in A
Foreign Country (Except United
Declaration of Conformity
8-43
States and Canada)
8-18
Declaration of Conformity
8-43
Add-On Non-Genuine Parts and
Accessories
8-19
8-1
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP 2.
8-2
Customer Information and Reporting Safety Defects
Customer Assistance
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com
under “Help”
By phone at: 1 (800) 222-5500
By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
8-3
Customer Information and Reporting Safety Defects
Customer Assistance
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration decision is not binding on
you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
California Customers
1. Mazda North American Operations participates in a mediation/arbitration program
administered by BBB AUTO LINE, a Division of BBB National Programs, Inc. [1676
International Drive, Suite 550, McLean, Virginia 22102] through local Better Business
Bureaus. BBB AUTO LINE and Mazda have been certified by the Arbitration
Certification Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
8-4
Customer Information and Reporting Safety Defects
Customer Assistance
3.
To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4.
In order to file a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5.
BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
6.
You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7.
California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is
unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicle is driven AND the
nonconformity has been subject to repair two or more times by Mazda or its agents
AND the buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR
8-5
Customer Information and Reporting Safety Defects
Customer Assistance
The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the
vehicle to the buyer.
NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation
8.
The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.
9.
The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will
comply with the decision within a reasonable time not to exceed 30 days after we
receive notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.
8-6
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
8-7
Customer Information and Reporting Safety Defects
Customer Assistance
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:
Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
Provincial Administrators may be reached locally:
Province/Territory
CAMVAP Number
British Columbia & Yukon Territories
1 (800) 207-0685
Alberta & Northwest Territories
1 (800) 207-0685
Saskatchewan
1 (800) 207-0685
Manitoba
1 (800) 207-0685
8-8
Customer Information and Reporting Safety Defects
Customer Assistance
Province/Territory
CAMVAP Number
Ontario
1 (800) 207-0685
Atlantic Canada
1 (800) 207-0685
Quebec
1 (800) 207-0685
Regional Offices
REGIONAL OFFICES
COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION
ALBERTA,
5011 275 STREET
BRITISH COLUMBIA,
LANGLEY, BRITISH COLUMBIA
MANITOBA,
V4W 0A8
SASKATCHEWAN,
(778) 369-2100
YUKON
1 (800) 663-0908
MAZDA CANADA INC.
ONTARIO,
CENTRAL REGION
NEW BRUNSWICK,
55 VOGELL ROAD,
NOVA SCOTIA,
RICHMOND HILL,
PRINCE EDWARD ISLAND,
ONTARIO, L4B 3K5
NEWFOUNDLAND
1 (800) 263-4680
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANSCANADIENNE
QUEBEC
POINTE CLAIRE, QUEBEC
H9R 5A5
(514) 694-6390
8-9
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
8-10
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.
8-11
Customer Information and Reporting Safety Defects
Customer Assistance
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
8-12
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
SAIPAN
Importer/Distributor
Pacific International Marianas, Inc.
U.S.A.
(d.b.a. Midway Motors)
Mazda North American Operations
P.O. Box 887 Saipan, MP 96950
200 Spectrum Center Drive Suite 100
TEL: (670) 234-7524
Irvine, California 92618
P.O. Box 19734
Triple J Saipan, Inc.
Irvine, CA 92623-9734 U.S.A.
(d.b.a. Triple J Motors)
TEL: 1 (800) 222-5500 (in U.S.A.)
P.O. Box 500487 Saipan, MP 96950-0487
(949) 727-1990 (outside U.S.A.)
TEL: (670) 234-7133/3051
CANADA
AMERICAN SAMOA
Mazda Canada Inc.
Polynesia Motors, Inc.
55 Vogell Road, Richmond Hill,
P.O. Box 1120, Pago Pago, American
Ontario, L4B 3K5 Canada
Samoa 96799
TEL: 1 (800) 263-4680 (in Canada)
TEL: (684) 699-9347
(905) 787-7000 (outside Canada)
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
8-13

 

 

 

 

 

 

 

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