Mazda Millenia (2002 year). Instruction

8-42

Maintenance and Care

Appearance Care

▼ Underbody Maintenance

Road chemicals and salt used for ice and
snow removal and solvents used for dust
control may collect on the underbody. If
not removed, they will speed up rusting
and deterioration of such underbody parts
as fuel lines, frame, floor pan, and exhaust
system, even though these parts may be
coated with anti-corrosive material.

Thoroughly flush the underbody and
wheel housings with lukewarm or cold
water at the end of each winter. Try also to
do this every month.

Pay special attention to these areas
because they easily hide mud and dirt. It
will do more harm than good to wet
down the road grime without removing
it.

The lower edges of doors, rocker panels,
and frame members have drain holes that
should not be clogged. Water trapped
there will cause rusting.

▼ Aluminum Wheel Maintenance

A protective coating is provided over the
aluminum wheels. Special care is needed
to protect this coating.

Don’t use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or anodized
aluminum parts. This may result in
damage to the protective coating and
cause discoloration or paint
deterioration.

CAUTION

Driving with Wet Brakes:
Driving with wet brakes is dangerous.
Increased stopping distance or the
vehicle pulling to one side when
braking could result in a serious
accident. Light braking will indicate
whether the brakes have been
affected. Dry the brakes by driving
very slowly and applying the brakes
lightly until brake performance is
normal.

NOTE

• Don’t use a wire brush or any

abrasive cleaner, polishing
compound, or solvent on aluminum
wheels. They may damage the
coating.

• Only use a mild soap or neutral

detergent and always use a sponge
or soft cloth to clean the wheels.
Rinse thoroughly with lukewarm or
cold water. Also, be sure to clean
the wheels after driving on dusty or
salted roads. This helps prevent
corrosion.

• Avoid washing your vehicle in an

automatic car wash that uses high-
speed or hard brushes.

• If your aluminum wheels lose

luster, wax the wheels.

WARNING

8-43

Maintenance and Care

Appearance Care

▼ Dashboard Precautions

Prevent caustic solutions such as perfume
and cosmetic oils from contacting the
dashboard. They’ll damage and discolor
it. If these solutions get on the dashboard,
wipe them off immediately.

▼ Cleaning the Upholstery and

Interior Trim

Vinyl

Remove dust and loose dirt from vinyl
with a whisk broom or vacuum cleaner.
Clean vinyl with a leather-and-vinyl
cleaner.

Leather

Real leather isn’t uniform and may have
scars, scratches, and wrinkles. Clean it
with a leather cleaner or mild soap.

Wipe it with a damp soft cloth; then dry
and buff it with a dry soft cloth.

Fabric

Remove dust and loose dirt from fabric
with a whisk broom or vacuum cleaner.
Clean it with a mild soap solution good
for upholstery and carpets. Remove fresh
spots immediately with a fabric spot
cleaner.

To keep the fabric looking clean and
fresh, take care of it. Otherwise its color
will be affected, it can be stained easily,
and its fire-resistance may be reduced.

▼ Cleaning the Lap/Shoulder Belt

Webbing

Clean the webbing with a mild soap
solution recommended for upholstery or
carpets. Follow instructions. Don’t bleach
or dye the webbing; this may weaken it.

After cleaning the belts, thoroughly dry
the belt webbing and make sure there is
no remaining moisture before retracting
them.

Interior Care

Do not use glazing agents.
Glazing agents contain ingredients
which may cause discoloration,
wrinkling, cracks and peeling.

CAUTION

Use only recommended cleaners and
procedures. Others may affect
appearance and fire-resistance.

Damaged Seat Belt:
Using damaged seat belts is
dangerous. In a collision, damaged
belts cannot provide adequate
protection. Have your Authorized
Mazda Dealer replace damaged belts
immediately.

CAUTION

WARNING

8-44

Maintenance and Care

Appearance Care

▼ Cleaning the Window Interiors

If the windows become covered with an
oily, greasy, or waxy film, clean them with
glass cleaner. Follow the directions on the
container.

• Don’t scrape or scratch the inside of

the rear window. You may damage
the rear window defroster grid.

• When washing the inside rear

window, use a soft cloth dampened
in lukewarm water, gently wiping
the antenna lines.
Use of glass cleaning products
could damage the antenna.

CAUTION

9-1

Customer Information

Important consumer information including warranties and add-on
equipment.

Customer Assistance ................................................................... 9- 2

Customer Assistance (U.S.A.) ................................................. 9- 2
Customer Assistance (Canada) ................................................ 9- 3
Customer Assistance (Puerto Rico) ......................................... 9- 6

Mazda Importer/Distributors .................................................... 9- 7

Importer/Distributor ................................................................ 9- 7
Distributor in Each Area .......................................................... 9- 7

Warranty ...................................................................................... 9- 8

Warranties for Your Mazda ...................................................... 9- 8
Outside the United States and Canada .................................... 9- 9
Add-On Non-Genuine Parts and Accessories ......................... 9-10

Cell Phones ................................................................................... 9-11

Cell Phones Warning ............................................................... 9-11

Uniform Tire Quality Grading System (UTQGS) .................... 9-12

Uniform Tire Quality Grading System (UTQGS) ................... 9-12

Reporting Safety Defects ............................................................ 9-15

Reporting Safety Defects ......................................................... 9-15

Service Publications .................................................................... 9-16

Service Publications ................................................................ 9-16

9-2

Customer Information

Customer Assistance

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼ STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

▼ STEP 2: Call the Mazda National Customer Assistance Center #800

If for any reason you feel the need for further assistance after contacting your dealership
management, call Mazda North American Operations’ Customer Assistance Center toll-
free at:1 (800) 222-5500.

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver’s side corner of the dash)

4. Purchase date and current mileage

5. Your dealer’s name and location

6. Your question(s)

If you would like to write a letter, please address it to the following, Attn: Customer
Assistance, which corresponds with your state:

This way, we can be sure to respond to you as efficiently as possible. That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.

Customer Assistance (U.S.A.)

REGIONAL OFFICE

AREAS COVERED

Mazda North American Operations

7755 Irvine Center Drive Irvine, CA 92618-2922

P.O. Box 19734

Irvine, CA 92623-9734

All states

9-3

Customer Information

Customer Assistance

▼ Satisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

▼ STEP 1 Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

▼ STEP 2 Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-5).

Customer Assistance (Canada)

9-4

Customer Information

Customer Assistance

▼ STEP 3 Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page

of section 10 of this manual for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer’s name and location

7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.

▼ Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

9-5

Customer Information

Customer Assistance

▼ Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.

Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685

▼ Regional Offices

Provincial Administrators may be reached locally as listed below:

Province/Territory

CAMVAP Number

British Columbia & Yukon Territories

(604) 681-0312

Alberta & Northwest Territories

(403) 426-0650

Saskatchewan

(306) 352-9259

Manitoba

(204) 942-7166

Ontario

(416) 596-8824

Atlantic Canada

(902) 422-5413

Quebec

(418) 649-1330

REGIONAL OFFICES

AREAS COVERED

MAZDA CANADA INC. WESTERN REGION 8171

ACKROYD ROAD SUITE 2000 RICHMOND B.C.

V6X 3K1

(604) 303-5670

ALBERTA, BRITISH COLUMBIA, MANITOBA,

SASKATCHEWAN, YUKON

MAZDA CANADA INC. CENTRAL/ATLANTIC

REGION 305 MILNER AVENUE SUITE 400

SCARBOROUGH, ONTARIO M1B 3V4

1 (800) 263-4680

ONTARIO, NEW BRUNSWICK, NOVA SCOTIA,

PRINCE EDWARD ISLAND, NEWFOUNDLAND

MAZDA CANADA INC. QUEBEC REGION 6111

ROUTE TRANS CANADIENNE POINTE CLAIRE,

QUEBEC H9R 5A5

(514) 694-6390

QUEBEC

9-6

Customer Information

Customer Assistance

Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼ STEP 1

▼ STEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).

Please help us by providing the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver’s side corner of the dash)

4. Purchase date and current mileage

5. Your dealer’s name and location

6. Your question(s)

Customer Assistance (Puerto Rico)

9-7

Customer Information

Mazda Importer/Distributors

▼ U.S.A.

Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL:1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

▼ CANADA

Mazda Canada Inc.
305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680 (in Canada)
(416) 609-9909 (outside Canada)

▼ PUERTO RICO

Plaza Motors Corp. (Mazda de Puerto
Rico)
P.O. Box 362722, San Juan, Puerto Rico
00936-2722
TEL: (787) 788-9300

▼ GUAM

Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555

▼ SAIPAN

Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051

▼ AMERICAN SAMOA

Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347

Importer/Distributor

Distributor in Each Area

9-8

Customer Information

Warranty

• New Vehicle Limited Warranty
• Distributor Major Component Limited Warranty (Canada only)
• Safety Restraint System Limited Warranty
• Anti-perforation Limited Warranty
• Federal Emission Control Warranty (U.S.A. only)

• Emission Defect Warranty
• Emission Performance Warranty

• California Emission Control Warranty (U.S.A. only)
• Emission Control Warranty (Canada only)
• Replacement Parts and Accessories Limited Warranty
• Tire Warranty

Warranties for Your Mazda

NOTE

Detailed warranty information is provided with your Mazda.

9-9

Customer Information

Warranty

Government regulations in the United States and Canada require that automobiles meet
specific emission regulations and safety standards. Therefore, vehicles built for use in the
United States, its territories, and Canada may differ from those sold in other countries.

The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside these areas.
You may have these problems if you do:

• Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will

affect vehicle performance and damage the emission controls and engine.

• Proper repair facilities, tools, testing equipment, and replacement parts may not be

available.

The Mazda warranty applies only to Mazda vehicles registered and normally operated in
the United States, its territories, and Canada.

Outside the United States and Canada

9-10

Customer Information

Warranty

Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by the Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle’s performance or safety system; the Mazda warranty doesn’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.

Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.

Add-On Non-Genuine Parts and Accessories

Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle’s performance or safety system.
This could cause you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install non-genuine
parts or accessories.

Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could damaged, causing engine
stalling, air-bag (SRS) activation, ABS inactivation, or a fire in the vehicle.
Be very careful in choosing and installing add-on ‘electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems.

WARNING

9-11

Customer Information

Cell Phones

Cell Phones Warning

Use of Cell Phones and Other Devices by Driver:
Although not Mazda products, use of any electrical devices such as cell phones,
computers, portable radios, vehicle navigation or other devices by the driver while the
vehicle is moving is dangerous. Dialing a number on a cell phone while driving also
ties-up the driver's hands. Use of these devices will cause the driver to be distracted
and could lead to a serious accident. If a passenger is unable to use the device, pull off
the right-of-way to a safe area before use. If use of a cell phone is necessary despite
this warning, use a hands-free system to at least leave the hands free to drive the
vehicle. Never use a cell phone or other electrical device while the vehicle is moving
and, instead, concentrate on the full-time job of driving.

WARNING

9-12

Customer Information

Uniform Tire Quality Grading System (UTQGS)

This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.

▼ Tread Wear

The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.

The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.

▼ Traction-AA, A, B, C

The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire’s ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.

Uniform Tire Quality Grading System (UTQGS)

The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.

WARNING

9-13

Customer Information

Uniform Tire Quality Grading System (UTQGS)

▼ Temperature-A, B, C

The temperature grades are A (the highest), B, and C, represent the tire’s resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.

Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.

These grades will be added to the sidewalls of passenger vehicle tires over the next several
years according to a schedule established by the NHTSA and the tire manufacturers.

The grade of tires available as standard or optional equipment on Mazda vehicle may vary
with respect to grade.

ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND
TO ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS.

The temperature grade for this tire is established for a tire that is properly inflated
and not overloaded. Excessive speed, underinflation, or excessive loading, either
separately or in combination, can cause heat buildup and possible tire failure.

WARNING

Mazda Millenia (2002 year). Instruction - part 14