Mazda B2300 (2003 year). Instruction

CUSTOMER ASSISTANCE (CANADA)

Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.

In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your dealer. If the cause of your
dissatifaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:

STEP 1: Contact Your Mazda Dealer

Discuss the matter with a member of dealership management. If the
Service Manager has already reviewed your concerns, contact the owner
of the dealership or its General Manager

STEP 2: Call the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service
Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.

STEP 2: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada TEL: 1 (800) 263–4680.

Provide the Department with the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the “Vehicle

Identification Labels” page of section 10 of this manual for the
location of the VIN.

4. Purchase date.

5. Present odometer reading.

6. Your dealer’s name and location

7. The nature of your problem and/or cause of dissatisfaction.

The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.

Customer Assistance

166

Please recognize that the resolution of service problems in most cases
requires the use of your Mazda dealer’s service facilities. personnel and
equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.

MEDIATION/ARBITRATION PROGRAM

Occasionally a customer concern cannot be resolved through Mazda’s
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our
dealers. Mazda’s participation in CAMVAP makes a valuable contribution
to our achieving that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final as the award is binding on both
you and Mazda Canada Inc.

CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached
between an owner, Mazda, and/or one of it’s dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their dealer, the Provincial Administrator of the
Canadian Motor Vehicle Arbitration Plan Office at the following address
or telephone number.

Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, Suite 300
North York, Ontario
M2J 4Y8
1 (800) 207–0685

Customer Assistance

167

Provincial Administrators may be reached locally as listed below:

Province/Territory

CAMVAP Number

British Columbia & Yukon

Territories

(604) 681–0312

Alberta & Northwest Territories

(403) 426–0650

Saskatchewan

(306) 352–9259

Manitoba

(204) 942–7166

Ontario

(416) 596–8824

Atlantic Canada

(902) 422–5413

Quebec

(418) 649–1330

REGIONAL OFFICES

Regional Offices

Areas Covered

Mazda Canada Inc.

Western Region

8171 Ackroyd Road

Suite 2000

Richmond, B.C.

V6X 3K1

(604) 303–5670

Alberta,

British Columbia,

Manitoba,

Saskatchewan,

Yukon

Mazda Canada Inc.

Central/Atlantic Region

305 Milner Avenue

Suite 400

Scarborough, Ontario.

M1B 3V4

1 (800) 263–4680

Ontario,

New Brunswick,

Nova Scotia,

Prince Edward Island,

Newfoundland

Mazda Canada Inc.

Quebec Region

6111 Route Trans

Canadienne

Pointe Claire, Quebec

H9R 5A5

(514) 694–6390

Quebec

Customer Assistance

168

CUSTOMER ASSISTANCE (PUERTO RICO)

Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.

If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:

STEP 1

Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.

STEP 2

If, after following STEP 1, you feel the need for further assistance, please
contact your area’s Mazda representative (Indicated on the next page).

Please help us by providing the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration

or title or located on the upper driver’s side corner of the dash)

4. Purchase date and current mileage

5. Your dealer’s name and location

6. Your question(s)

If you would like to write a letter, please address it to the following,
Attn: Customer Assistance

Plaza Motors Corp.

Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936–2722
Tel: (787) 788–9300

This way, we can be sure to respond to you as efficiently as possible.
That is our goal.

If you live outside the U.S.A., please contact your nearest Mazda
Distributor.

Customer Assistance

169

MAZDA IMPORTERS/DISTRIBUTORS

U.S.A (Importer/Distributor)

Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
TEL: 1 (800) 222–5500 (in U.S.A.)
(949) 727–1990 (outside U.S.A.)

(Distributor in each area)

CANADA

Mazda Canada Inc.
305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada
TEL: 1 (800) 263–4680 (in Canada)
(416) 609–9909 (outside Canada)

PUERTO RICO

Plaza Motors Corp. (Mazda de Puerto Rico)
P.O. Box 362722, San Juan, Puerto Rico 00936–2722
TEL: (787) 788–9300

GUAM

Triple J. Motors
P.O. Box 6066 Tamuning, Guam
TEL: (671) 649–6555

SAIPAN

Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234–7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950–0487
TEL: (670) 234–7133 / 3051

AMERICAN SAMOA

Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American Samoa 96799
TEL: (684) 699–9347

Customer Assistance

170

ADD-ON NON-GENUINE PARTS AND ACCESSORIES

Non-genuine parts and accessories for Mazda vehicles can be found in
stores. These may fit your vehicle, but they are not approved by the
manufacturer for use with Mazda vehicles. When you install non-genuine
parts or accessories, they could affect your vehicle’s performance or
safety system; the manufacturer’s warranty doesn’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized
Mazda Dealer.

WARNING: Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories could be
dangerous. Improperly designed parts or accessories could
seriously affect your vehicle’s performance or safety system.
This could cause you to have an accident or increase your
chances of injuries in an accident. Always consult an Authorized
Mazda Dealer before you install non-genuine parts or
accessories.

WARNING: Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or
choosing an improper installer could be dangerous. Essential
systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS inactivation, or a fire in the vehicle. Be
very careful in choosing and installing add-on electrical
equipments, such as mobile telephones, two-way radios, stereo
systems, and car alarm systems.

Mazda assumes no responsibility for death, injury, or expenses that may
result from the installation of add-on non-genuine parts or accessories.

WARRANTIES FOR YOUR MAZDA

• New Vehicle Limited Warranty
• Safety Restraint System Limited Warranty
• Anti-perforation Limited Warranty
• Federal Emission Control Warranty

– Emission Defect Warranty
– Emission Performance Warranty

• California Emission Control Warranty (if applicable)
• Replacement Parts and Accessories Limited Warranty

Customer Assistance

171

• Tire Warranty
NOTE: Detailed warranty information is provided with your Mazda
portfolio.

OUTSIDE THE UNITED STATES AND CANADA

Government regulations in the United States require that automobiles
meet specific emission regulations and safety standards. Therefore,
vehicles built for use in the United States, its territories, and Canada may
differ from those sold in other countries.

The differences may make it difficult or even impossible for your vehicle
to receive satisfactory servicing in other countries. We strongly
recommend that you NOT take your Mazda outside these areas.

You may have these problems if you do:
• Recommended fuel may be unavailable. Any kind of leaded fuel or

low-octane fuel will affect vehicle performance and damage the
emission controls and engine.

• Proper repair facilities, tools, testing equipment, and replacement

parts may not be available.

The manufacturer’s warranty applies only to Mazda vehicles registered
and normally operated in the United States, its territories, and Canada.

REPORTING SAFETY DEFECTS

If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Mazda Motor Corporation (Your Mazda Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However NHTSA cannot become involved in
individual problems between you, your dealer, or Mazda Motor
Corporation (Your Mazda Importer/Distributor).

To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1 (800) 424–9393 (or 366–0123 in Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation. Washington, D.C. 20590. You
can also obtain other information about motor vehicle safety from the
Hotline.

Customer Assistance

172

(Note)
If you live in the U.S.A., all correspondence to Mazda Motor Corporation
should be forwarded to:

Mazda North American Operations
7755, Irvine Center Drive
Irvine, California 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
Customer Assistance Center
or toll free at 1 (800) 222–5500

If you live outside of the U.S.A., please contact the nearest Mazda
Distributor. (See the Mazda Importers/Distributors section of this
manual).

SERVICE PUBLICATIONS

Factory-authorized Mazda service publication are available for owners
who wish to do some of their own maintenance and repair.

When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.

If they don’t have what you need in stock, they can order it for you.

PUBLICATION ORDER NUMBER

PUBLICATION DESCRIPTION

9999 95 022B 03

2003 WORKSHOP MANUAL

9999 95 020G 03

2003 WIRING DIAGRAM

9999 95 023C 03

2003 OWNER’S MANUAL

WORKSHOP MANUAL:

Covers recommended maintenance and repair procedures of the drive
train, body and chassis.

WIRING DIAGRAM:

Provides electrical schematics as well as component location for the
entire electrical system.

OWNER’S MANUAL:

This booklet contains information regarding the proper care and
operation of your vehicle. This is not a technician’s manual.

Please note that your Authorized Mazda Dealership has trained
personnel and special service tools to correctly and safely
maintain Mazda vehicles.

Customer Assistance

173

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.

California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:

1. Two or more repair attempts are made on the same nonconformity

likely to cause death or serious bodily injury OR

2. Four or more repair attempts are made on the same nonconformity

(a defect or condition that substantially impairs the use, value or
safety of the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total

of more than 30 calendar days (not necessarily all at one time)

In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:

Mazda North American Operations
7755, Irvine Center Drive
Irvine, CA 92618–2922

Customer Assistance

174

REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect that could cause a crash, or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Mazda Corporation.

If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Mazda Corporation.

To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1–800–424–9393 (202–366–0123 in the Washington D.C. area) or write
to:

NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590

You can also obtain other information about motor vehicle safety from
the Hotline.

Customer Assistance

175

WASHING YOUR VEHICLE

Wash your vehicle regularly with
cold or lukewarm water. Never use
strong detergents or soap. If your
vehicle is particularly dirty, use a
quality car wash detergent. Always
use a clean sponge, washing glove
or similar device and plenty of water
for best results. To avoid spots,
avoid washing when the hood is still
warm, immediately after or during
exposure to strong sunlight.

During winter months, it is especially important to wash the
vehicle on a regular basis. Large quantities of dirt and road salt
are difficult to remove and also cause damage to the vehicle.

Any gasoline spilled on the vehicle or deposits such as bird
droppings should be washed and sponged off as soon as possible.
Deposits not removed promptly can cause damage to the vehicle’s
paintwork.

Remove any exterior accessories, such as antennas, before
entering a car wash. If you have wax applied to the vehicle at a
commercial car wash, it is recommended that you clean the wiper
blades and windshield as described in Cleaning the wiper blades,
windshield and rear window.

After washing, apply the brakes several times to dry them.

WAXING YOUR VEHICLE

Waxing your vehicle on a regular basis will reduce minor scratches and
paint damage.

Wax when water stops beading on the surface. This could be every three
or four months, depending on operating conditions.

Use only carnauba or synthetic-based waxes. Use a cleaning fluid with a
clean cloth to remove any bugs before waxing your vehicle. Use tar
remover to remove any tar spots.

Avoid getting wax on the windshield, or on any surfaces which
appear coarse or bumpy. If you have wax applied at a commercial
car wash, it is recommended that you clean the wiper blades and
windshield as described in Cleaning the wiper blades, windshield
and rear window.

Cleaning

176

REPAIRING PAINT CHIPS

Minor scratches or paint damage from road debris may be repaired with
Genuine Mazda Touch-Up Paint. Observe the application instructions on
the products.

Remove particles such as bird droppings, tree sap, insect remains, tar
spots, road salt and industrial fallout immediately.

CLEANING THE WHEELS

Wash with the same detergent as the body of your vehicle. Do not use
acid-based or alcohol-based wheel cleaners, steel wool, fuel or strong
detergents. Never use abrasives that will damage the finish of special
wheel surfaces. Use a tar remover to remove grease and tar.

The brushes used in some automatic car washes may damage the
finish on your wheels. Before going to a car wash, find out if the
brushes are abrasive.

ENGINE

Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
• Take care when using a power washer to clean the engine. The

high-pressure fluid could penetrate the sealed parts and cause
damage.

• Never spray the engine or other engine components with water. Water

will damage the engine or other engine components.

• Spray Engine Shampoo and Degreaser, available at your authorized

Mazda dealer, on all parts that require cleaning and pressure rinse
clean.

• Cover the highlighted areas to prevent water damage when cleaning

the engine.

Cleaning

177

• 4.0L Engine

• Never wash or rinse the engine while it is running; water in the

running engine may cause internal damage.

CLEANING NON-PAINTED PLASTIC EXTERIOR PARTS

Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.

CLEANING MIRRORS

Do not clean your mirrors with a dry cloth or abrasive materials. Use a
soft cloth and mild detergent and water. Be careful when removing ice
from outside mirrors because you may damage the reflective surface.

CLEANING THE EXTERIOR LAMPS

Wash with the same detergent as the exterior of your vehicle. If
necessary, use a tar remover.

To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.

CLEANING THE WIPER BLADES, WINDSHIELD AND REAR
WINDOW

If the wiper blades do not wipe properly, clean the wiper blade rubber
element with undiluted windshield washer solution or a mild detergent.
To avoid damaging the blades, do not use fuel, kerosene, paint thinner or
other solvents.

Cleaning

179

If the wiper still does not wipe properly, this could be caused by
substances on the windshield or rear window such as tree sap and some
hot wax treatments used by commercial car washes. Clean the outside of
the windshield or rear window with a non-abrasive cleaner. Do not use
abrasive cleansers on glass as they may cause scratches. The windshield
or rear window is clean if beads do not form when you rinse it with
water. The windshield, rear window and wiper blades should be cleaned
on a regular basis, and blades or rubber elements replaced when worn.

CLEANING THE INSTRUMENT PANEL

Clean the instrument panel with a damp cloth, then dry with a dry cloth.

Avoid cleaners or polish that increase the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.

Your vehicle is designed with painted controls and features which
are particularly sensitive to certain products such as insect
repellent and suntan lotion. When operating the various features
on your vehicle, be certain to wash or wipe your hands clean if
you have been in contact with any of these types of products in
order to avoid possible damage to the painted surfaces.

WARNING: Do not use chemical solvents or strong detergents
when cleaning the steering wheel or instrument panel to avoid
contamination of the air bag system.

CLEANING THE INSTRUMENT CLUSTER LENS

Clean with a damp cloth, then dry with a dry cloth.

Do not use household or glass cleaners as these may damage the lens.

INTERIOR

For fabric, carpets, cloth seats, and safety belts:
• Remove dust and loose dirt with a vacuum cleaner.
• Remove light stains and soil with Extra Strength Upholstery Cleaner,

available at your authorized Mazda dealer.

• If grease or tar is present on the material, spot-clean the area first

with Spot and Stain Remover, available at your authorized Mazda
dealer.

• Never saturate the seat covers with cleaning solution.

Cleaning

180

• Do not use household cleaning products or glass cleaners, which can

stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.

INSIDE WINDOWS

Use glass cleaner for the inside windows if they become fogged.

Leather seats (if equipped)

Your leather seating surfaces have a clear, protective coating over the
leather.
• To clean, use a soft cloth with Deluxe Leather and Vinyl Cleaner. Dry

the area with a soft cloth.

• To help maintain its resiliency and color, use the Deluxe Leather Care

Kit, available at your authorized Mazda dealer.

• Do not use household cleaning products, alcohol solutions, solvents or

cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing of
the clear, protective coating.

UNDERBODY

Flush the complete underside of vehicle frequently. Keep body drain
holes unplugged. Inspect for road damage.

MAZDA CAR CARE PRODUCTS

Your Mazda dealer has many quality products available to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials that meet or exceed rigid
specifications. For best results, use these products or products of
equivalent quality. These products are available at your authorized Mazda
dealer.

Cleaning

181

Mazda B2300 (2003 year). Instruction - part 11