|
|
|
MULTIMEDIA
217 C ONNECTED S ERVICES S TOLEN V EHICLE
A SSISTANCE FAQ S — I F E QUIPPED
1. Can someone locate my vehicle? To enhance your privacy, and the privacy of others using your vehicle, a stolen vehicle police report is required for you to activate this service. You must involve local law enforcement to have SiriusXM Guardian™ locate your vehicle. We may also locate the vehicle for other law enforcement or government agencies, subject to a valid court order telling SiriusXM Guardian™ to do so. We will also provide the service for FCA entities to locate a vehicle that you have purchased through them. 2. How will I know if my vehicle is recovered? After you provide the SiriusXM Guardian™ Customer Care agent with the stolen vehicle report, the agent will work together with law enforcement to try to locate your vehicle. If your vehicle is recovered, you will be contacted by law enforcement. 3. Can SiriusXM Guardian™ lower my insurance rates? Some insurance providers offer lower rates on vehicles equipped with systems that can deter auto theft. When shopping for insurance, be sure to inform the insurance provider of your SiriusXM Guardian™ connected services subscription to find out if the insurance provider can offer you a lower rate. NOTE:
Neither FCA nor SiriusXM® are insurance companies, and SiriusXM Guardian™ is not an insurance product. You are responsible for obtaining insurance coverage for your vehicle and yourself. C ONNECTED S ERVICES R EMOTE V EHICLE
S TART FAQ S
1. How long does it take to remotely start my vehicle? Depending on various conditions, it can take three minutes or more for the request to get through to your vehicle. 2. Which is faster, my key fob or the Mobile App? Your key fob will remote start your vehicle more quickly. However its range is limited. For example, when you are leaving the stadium after the game, you can use the Mobile App to remote start your vehicle and have the inside of your vehicle comfortable by the time you get to it. 3. Will my vehicle be safe if I lose my wireless device? People sometimes lose their wireless devices, which is why security measures have been engineered into the Mobile App. Asking for your username, password and SiriusXM Guardian™ Security PIN help to ensure that nobody can start your vehicle if they happen to find your device. 4. Can someone drive off with my vehicle using the App? No. Driving your vehicle still requires the keys to be in the vehicle. The Remote Start feature simply starts the engine to warm up or cool down the interior before you arrive. 5. Can I stop a vehicle that is being driven with the cancel Remote Vehicle Start command? No. If the vehicle is in motion, the cancel Remote Vehicle Start button will not stop the vehicle. 6. Why can’t all mobile devices use the Mobile App? The Mobile App has been designed to work on most devices with the Apple® and Android™ operating systems. The capabilities of these devices allow us to remotely command your vehicle. Other operating systems may be supported in the future. C ONNECTED S ERVICES R EMOTE H ORN
& L IGHTS FAQ S 1. How long does it take to sound my horn and flash the lights? Depending on various conditions, it can take three minutes or more for the request to get through to your vehicle. 2. Which is faster, my key fob or the Mobile App? Your key fob will sound the horn and flash the lights quicker; however, its range is limited. 5 |