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Example: The customer desires improved ride and/or handling, but the vehicle's shocks or struts have not failed. A customer, of course, has the choice of whether or not a shop will service his or her vehicle. He or she may When presenting suggested repairs to the customer, you must present the facts, allowing the customer to draw The following reasons may be used for required and suggested services. These codes are shown in the "Code" Reasons to Require Repair or Replacement A - Part no longer performs intended purpose B - Part does not meet a design specification (regardless of performance) C - Part is missing Reasons to Suggest Repair or Replacement 1 - Part is close to the end of its useful life (just above discard specifications, or weak; failure likely to 2 - To address a customer need, convenience, or request (to stiffen ride, enhance performance, eliminate 3 - To comply with maintenance recommended by the vehicle's Original Equipment Manufacturer (OEM) 4 - Technician's recommendation based on substantial and informed experience NOTE: When a repair is required , the shop must refuse partial service to the system in NOTE: IMPORTANT -When a procedure states that a required or suggested repair or NOTE: Suggested services are always optional. When presenting suggested repairs to
1998 Chevrolet Pickup C1500 Uniform Inspection and Communication Standards DRIVE TRAIN AND TRANSMISSION
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