7101 Wisconsin Avenue
Bethesda, MD 20814
Phone (301) 634-4955 - Fax (202) 318-0378
January 2002
Map@motorist.org
OVERVIEW OF SERVICE REQUIREMENTS AND SUGGESTIONS
It is MAP policy that all exhaust, brake, steering, suspension, wheel alignment, drive-line, engine performance
and maintenance, and heating, ventilation and air conditioning, and electrical services be offered and performed
under the standards and procedures specified in these sections.
Before any service is performed on a vehicle, an inspection of the appropriate system must be performed. The
results of this inspection must be explained to the customer and documented on an inspection form. The
condition of the vehicle and its components will indicate what services/part replacements may be "Required" or
"Suggested". In addition, suggestions may be made to satisfy the requests expressed by the customer.
When a component is suggested or required to be repaired or replaced, the decision to repair or replace must be
made in the customer's best interest, and at his or her choice given the options available.
This section lists the various parts and conditions that indicate a required or suggested service or part
replacement. Although this list is extensive, it is not fully inclusive. In addition to this list, a technician may
make a suggestion. However, any suggestions must be based on substantial and informed experience, or the
vehicle manufacturer's recommended service interval and must be documented.
Some conditions indicate that service or part replacement is required because the part in question is no longer
providing the function for which it is intended, does not meet a vehicle manufacturer's design specification or is
missing.
Example: An exhaust pipe has corroded severely and has a hole in it through which exhaust gases are leaking.
Replacement of the exhaust pipe in this case is required due to functional failure.
Example: A brake rotor has been worn to the point where it measures less than the vehicle manufacturer's
discard specifications. Replacement of the rotor is required because it does not meet design specifications.
Some conditions indicate that a service or part replacement is suggested because the part is close to the end of
its useful life or addresses a customer's need, convenience or request. If a customer's vehicle has one of these
conditions, the procedure may be only to suggest service.
Example: An exhaust pipe is rusted, corroded or weak, but no leaks are present. In this case, the exhaust pipe
has not failed. However, there is evidence that the pipe may need replacement in the near future. Replacement
of the pipe may be suggested for the customer's convenience in avoiding a future problem.
1998 Chevrolet Pickup C1500
Uniform Inspection and Communication Standards BRAKE SYSTEMS