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Ford Mustang Mach-E (2022 year). Manual in english - page 4

E303824

2. Twist a thin coin under the tab hidden

behind the key blade head to remove
the battery cover.

E218402

3. Insert a screwdriver in the position

shown and carefully remove the
battery.

4. Insert a new battery with the + facing

upward.

5. Reinstall the battery cover onto the

remote control and install the key
blade.

E107998

Note:

Refer to local regulations before you

dispose of the remote control batteries.

Note:

Do not wipe off any grease on the

battery terminals or on the back surface of
the circuit board.

Note:

Replacing the remote control battery

does not erase the programmed key from
your vehicle. The remote control operates
as normal.

Note:

A message appears in the

information display when the remote control
battery is low.

Keys and Remote Controls

REPLACING A LOST KEY OR
REMOTE CONTROL

You can purchase replacement keys or
remote controls from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle.

PROGRAMMING THE REMOTE
CONTROL

Contact an authorized dealer to program
remote controls for your vehicle.

KEYS AND REMOTE CONTROLS – TROUBLESHOOTING

KEYS AND REMOTE CONTROLS – INFORMATION MESSAGES

Action

Message

Replace remote control battery.

Key Battery Low Replace
Soon

Keys and Remote Controls

WHAT IS PHONE AS A KEY

Phone as a Key allows you to use your
phone in place of a passive key.

You can use your phone for the following
functions:
•

Remote locking and unlocking.

•

Passive entry and exit.

•

Passive start and drive the vehicle.

•

Remote start.

•

Memory function recall.

PHONE AS A KEY
LIMITATIONS

Limitations can vary based on the make
and model of your phone, phone location
and physical obstructions.

The following items could impact Phone
as a Key performance or prevent
functionality in some cases:

•

The typical operating range for Phone
as a Key is 131 ft (40 m).

•

Your

Bluetooth®

connection is not

enabled, is disrupted, or out of range.

•

Your Phone as a Key is not active or
enabled on at least one phone.

•

Your vehicle battery has depleted.

•

Your phone battery has depleted.

•

Interference from other devices using
radio frequencies or physical
obstructions.

•

Your phone is too close to metal
objects or other electronic devices.

Note:

Do not leave a duplicate coded key

in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle.

PROGRAMMING YOUR PHONE

To program your smartphone as Phone as
a Key:

Visit your device's app store to
download the FordPass app.

2. Create or sign-in to the FordPass app

and add the vehicle identification
number to your account.

3. Once you add the vehicle identification

number, follow the prompts in the
FordPass app to complete the Sync
Connect Authorization process.

4. After the vehicle authorizes, you can

setup Phone as a Key following the
prompts in the FordPass app.

5. After Phone as a Key is setup, you can

setup the Backup Start Passcode by
following the prompts on your
touchscreen.

Note:

Keep your new Backup Start

Passcode with you in case of an emergency.

Resetting Phone as a Key

If the Phone as a Key belongs to your
account, you can delete it from your phone.
If not, reset Phone as a Key using the
following steps:

Press

Settings

on the touchscreen.

2. Press

General

3. Press

Reset

4. Press the app connect reset option.

5. Press

Reset All

6. Confirm you would like to continue with

erasing all Phone as a Key, Backup
Start Passcodes.

Press

Continue

8. Confirm you are aware you are

de-authorizing all authorized users and
FordPass Connect settings.

9. Press

Continue

Phone as a Key

Note:

Please wait while the vehicle resets

all the Phone as a Key, Backup Start
Passcodes, FordPass Connect Settings and
de-authorizes previously authorized users.

USING THE VALET MODE

Press Settings on the touchscreen.

2. Press Valet Mode.

Note:

Have your Backup Start Passcode

completely setup before using Valet Mode.

Note:

Once the system detects a valid

Phone as a Key, the temporary passcode
displays in both the touchscreen and mobile
app. If the system does not detect a valid
Phone as a Key, it prompts you to enter your
Backup Start Passcode. Once validated, the
temporary passcode displays on the
touchscreen.

3. Enter the first five digits of the

passcode on the keyless entry keypad
to unlock your vehicle.

4. Enter the eight-digit passcode on the

touchscreen to start and drive your
vehicle.

To disable Valet Mode, press Exit Valet
Mode on the touchscreen. Once the system
detects an authorized Phone as a Key, it
disables. If the system does not detect a
valid Phone as a Key, it prompts you to
enter your Backup Start Passcode. Once
validated, Valet Mode disables.

USING THE BACKUP START
PASSCODE

If you are unable to start your vehicle with
Phone as a Key, follow the steps below:

Press the brake pedal and the ignition
button. If the system does not detect
a valid Phone as a Key, a message
appears and the system prompts you
for your Backup Start Passcode.

Note:

Make sure you have Phone as a Key

active on at least one phone to use the
previously created Backup Start Passcode.

Note:

If the Backup Start Passcode screen

does not appear, it is necessary to press the
ignition button again.

2. Use the touchscreen to enter your

Backup Start Passcode.

3. After entering your Backup Start

Passcode, you must press Enter within
30 seconds.

4. Once the system validates the Backup

Start Passcode, a message alerts you
to start your vehicle.

5. Press the brake pedal and the ignition

button within 20 seconds to start the
vehicle.

6. If your vehicle does not start, repeat

steps 1-5.

System Lockout

The system locks after five attempts of
trying to enter a Backup Start Passcode,
resetting a current passcode or entering
an incorrect Valet Mode passcode.

Note:

The system remains locked for five

minutes. After five minutes the system
allows codes to be entered again.

PHONE AS A KEY –
TROUBLESHOOTING

PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS

How can I tell if my vehicle has Phone
as a Key?

The touchscreen shows the Phone as
a Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the FordPass app,
a control button appears on the home
screen of the FordPass app.

Phone as a Key

What happens if I cannot unlock the
vehicle with Phone as a Key?

Attempt to move your phone closer to
the vehicle. Check that the FordPass
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the FordPass app. If the
phone is not connected or the remote
unlock button does not work in the
FordPass app, attempt to force close
and restart the app.

Why do I get a No Key Detected
message in the instrument cluster
display when I am using Phone as a Key
and my phone is in the car?

Your phone’s Bluetooth connection
has been disrupted or is not
connected. Try reconnecting your
phone's Bluetooth connection. Move
the phone closer to the center of the
vehicle near the cup holder or center
console. Verify your Phone as a Key is
still active, enabled and has not been
revoked.

What do I do if my phone is lost,
damaged, or the battery has depleted?

Use the Backup Start Passcode that
you created to protect you in the event
that you lose your phone, damage it,
or the battery depletes. See

Using

the Backup Start Passcode

(page

70).

How many phones can I use for Phone
as a Key?

You can program and activate up to
four phones with Phone as a Key to
your vehicle.

How does a valet drive my car if I only
use my Phone as a Key?

Have the valet use the temporary valet
passcode that you created when using
valet mode. See

Using the Valet

Mode

(page 70).

I uninstalled my FordPass app and
reinstalled it. Why am I not able to get
a new Phone as a Key?

Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key. See

Programming Your

Phone

(page 69).

Why can I not remotely start the vehicle
with my Phone as a Key?

Using the FordPass app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on
at least one phone. If Bluetooth has
connected but Phone as a Key setup
is not complete, complete the setup
of your Phone as a Key, as prompted
from the FordPass app. See

Programming Your Phone

(page

69).

Phone as a Key

WHAT IS MYKEY

MyKey allows you to program keys and
mobile devices with restricted driving
modes to promote good driving habits.

MYKEY SETTINGS

NON-CONFIGURABLE MYKEY
SETTINGS

Seatbelt Reminder or Belt-
Minder™

MyKey mutes the audio system until the
front seat belts are buckled.

Note:

If your vehicle includes an AM/FM

radio or a very basic audio system, then the
radio may not mute.

Satellite Radio

(If Equipped)

Some Satellite radio channels have
restricted access to adult radio content.

Driving and Parking Aids

Settings for parking aids, blind spot
information system, and cross traffic alert
cannot be configured. These systems turn
on when the vehicle turns on and cannot
be switched off with a MyKey.

Settings for pre-collision assist and lane
keeping cannot be configured. These
systems turn on when the vehicle turns on
but can be switched off with a MyKey.

A new destination in the navigation system
can only be set using voice commands
when using a MyKey, and with your vehicle
moving.

Note:

MyKey drivers may be able to turn

the lane departure warning feature off, but
this feature turns back on automatically
with every new key cycle.

CONFIGURABLE MYKEY
SETTINGS

You can configure the following settings
after creating a MyKey. See

Creating a

MyKey

(page 73).

Speed Limit

WARNING:

Do not set MyKey

maximum speed limit to a limit that will
prevent the driver from maintaining a
safe speed considering posted speed
limits and prevailing road conditions. The
driver is always responsible to drive in
accordance with local laws and
prevailing conditions. Failure to do so
could result in accident or injury.

You can set a speed limit for your vehicle.
Warning messages appear in the
information display and a tone sounds if
your vehicle reaches the set speed. You
cannot override the set speed when using
a MyKey.

Speed Minder

You can set a speed reminder for your
vehicle. Warning messages appear in the
information display and a tone sounds if
your vehicle exceeds the set speed.

Audio System Volume Limit

The audio system maximum volume
reduces. A message appears in the
information display if you attempt to
exceed the volume limit. Automatic
volume control turns off.

Emergency Assistance

If you set emergency assistance to always
on, you cannot switch it off with a MyKey.

MyKey™

Do Not Disturb

If you set do not disturb to always on, you
cannot switch it off with a MyKey.

Note:

If a phone is connected using Apple

CarPlay or Android Auto while driving with
a MyKey, the driver can receive phone calls
and text messages even if the do not disturb
restriction is on, and if the vehicle comes
with satellite radio, there is no restriction on
the adult content.

Traction and Stability Control

If you set traction control or stability
control to always on, you cannot switch it
off with a MyKey.

CREATING A MYKEY

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Note:

You can use these instructions to

create a MyKey for either a passive key or a
mobile device.

Remove the key blade from the remote
control.

2. Place the passive key in the position

shown, with the buttons facing upward.

3. Switch the vehicle on.

4. Access the vehicle drawer on the

touchscreen.

5. Press

SETTINGS

6. Press

Vehicle

Press

MyKey

8. Press

Create MyKey

Mobile Device

9. Press

Yes

Note:

After you confirm the creation of a

MyKey, we recommend that you label this
key.

Note:

You can use both a passive key and

a mobile device as a MyKey. You must
purchase a second passive key and create
it as a MyKey.

PROGRAMMING A MYKEY

You can program any remote control to
become MyKey restricted but you must
leave one unmodified as an admin key.

Switch the vehicle on using an admin
key.

2. Access the vehicle drawer on the

touchscreen.

3. Press

Settings

4. Press

Vehicle

5. Press

MyKey

6. Select a setting and press the

button.

Configure the setting.

CLEARING ALL MYKEYS

When you clear all MyKeys, you remove all
restrictions and return all MyKeys to their
original admin key status.

Switch the vehicle on using an admin
key.

MyKey™

2. Access the vehicle drawer on the

touchscreen.

3. Press

Settings

4. Press

Vehicle

5. Press

MyKey

6. Press

Clear All MyKeys

Press

Yes

CHECKING MYKEY SYSTEM
STATUS

You can find information about the
distance traveled using a MyKey, and the
number of admin keys and MyKeys created
for your vehicle.

Switch the vehicle on.

2. Access the vehicle drawer on the

touchscreen.

3. Press

Settings

4. Press

Vehicle

5. Press

MyKey

6. Press

MyKey Information

USING MYKEY WITH REMOTE
START SYSTEMS

MyKey is not compatible with unapproved,
aftermarket remote start systems. If you
choose to install a remote start system,
see an authorized dealer for an approved
remote start system.

MYKEY – TROUBLESHOOTING

MYKEY – INFORMATION MESSAGES

Description

Message

Displays when trying to create a MyKey and the admin key is
not placed in the backup position. See

Creating a MyKey

(page 73).

Place Key in Backup
Location

Displays when trying to create a MyKey with a key already
designated as a MyKey.

Key is Already a MyKey

Displays to confirm that the key is restricted after you switch
the vehicle off.

This Key restricted at
Next Key Cycle. Label
Key as MyKey

MyKey™

MYKEY – FREQUENTLY ASKED
QUESTIONS

What is an admin key?

An admin key is a key that you have
not created as a MyKey. See

Creating

a MyKey

(page 73).

Why am I not able create a MyKey?

The admin key is not placed in the
backup position. See

Creating a

MyKey

(page 73). The key used to

switch the vehicle on is not an admin
key. The key used to switch the vehicle
on is the only admin key. There has to
be at least one admin key. You did not
switch the vehicle off after creating
the last MyKey.

Why am I not able to program a MyKey?

The admin key is not inside your
vehicle. The key used to switch the
vehicle on is not an admin key. No
MyKeys are created. See

Creating a

MyKey

(page 73).

Why am I not able to clear the MyKeys?

The admin key is not inside your
vehicle. The key used to switch the
vehicle on is not an admin key. You
have not created any MyKeys. See

Creating a MyKey

(page 73).

Why is the MyKey distance not
accumulating?

The key used to start the vehicle is an
admin key. An admin key and a MyKey
are inside your vehicle. No MyKeys are
created. See

Creating a MyKey

(page 73). You have cleared the
MyKeys.

Why am I not able to start the vehicle
with a MyKey?

An admin key and a MyKey are inside
your vehicle. The system recognizes
only the admin key when both are
present.

MyKey™

OPERATING THE DOORS
FROM OUTSIDE YOUR
VEHICLE

UNLOCKING AND LOCKING THE
DOORS USING THE REMOTE
CONTROL

You can only use the remote control when
your vehicle is stationary.

Unlocking the Doors

E267112

Press the button to unlock all
doors.

One-Stage Unlocking

E138629

Press the button to unlock all
doors.

Two-Stage Unlocking (If Equipped)

E138629

Press the button to unlock the
driver's door. Press the button
again within three seconds to

unlock all doors.

Locking the Doors

E267111

Press the button to lock all
doors. One short flash of the
turn signal lamps confirms your

vehicle is locked.

Note:

For more information on operating

the doors from outside your vehicle See

Keyless Entry

(page 80).

OPENING AND CLOSING THE
DOORS

Note:

For more information on operating

the doors from outside your vehicle See

Keyless Entry

(page 80).

OPERATING THE DOORS
FROM INSIDE YOUR VEHICLE

UNLOCKING AND LOCKING THE
DOORS USING THE CENTRAL
LOCKING

The power door lock control is on the driver
door.

E267112

Press the button to unlock all
doors.

E267111

Press the button to lock all
doors.

Note:

The central locking only operates if

the front doors are fully closed.

INDIVIDUALLY UNLOCKING AND
LOCKING THE DOORS USING THE
LOCKING BUTTON

The power door lock control is on the driver
and front passenger door panels.

E196954

Unlock.

Lock.

Doors and Locks

OPENING THE DOORS FROM
INSIDE YOUR VEHICLE

Pull the interior door handle twice to
unlock and open a rear door. The first pull
unlocks the door and the second pull
opens the door.

AUTOUNLOCK

WHAT IS AUTOUNLOCK

Autounlock is an unlocking feature that
unlocks the vehicle doors when your
vehicle comes to a stop.

AUTOUNLOCK REQUIREMENTS

Autounlock unlocks all the doors when all
of the following occur:
•

The vehicle is on, all the doors are
closed and your vehicle is moving at a
speed greater than 12 mph (20 km/h).

•

Your vehicle comes to a stop.

•

You open the driver door within 10
minutes of switching the vehicle off or
to the accessory position.

AUTOLOCK

WHAT IS AUTOLOCK

Autolock is a locking feature that locks
your vehicle doors when you start driving.

AUTOLOCK REQUIREMENTS

Autolock locks all the doors when all of the
following occur:
•

All doors are closed.

•

The vehicle is on.

•

Your vehicle reaches a speed greater
than 12 mph (20 km/h).

MISLOCK

WHAT IS MISLOCK

Mislock is a locking feature that warns you
if your vehicle has not locked.

MISLOCK LIMITATIONS

When you press the lock button once, the
direction indicators do not flash if any door
or the liftgate or hood is open.

If any door or the liftgate is open.

2. The hood is open.

SWITCHING MISLOCK ON AND
OFF

Access the vehicle drawer on the
touchscreen.

2. Press

SETTINGS

3. Press

Vehicle

4. Press

Locks

5. Switch

Mislock

on or off.

DOORS AND LOCKS AUDIBLE
WARNINGS

Door Ajar Audible Warning

Sounds when a door is not fully closed and
your vehicle is moving.

Doors and Locks

DOORS AND LOCKS –
TROUBLESHOOTING

DOORS AND LOCKS – WARNING
LAMPS

Door Ajar Warning Lamp

E249859

It illuminates when you switch
the vehicle on and remains on if
any door is open.

DOORS AND LOCKS – INFORMATION MESSAGES

Action

Message

Displays if a door is open. Fully close the door.

Driver Door Ajar

Passenger Door Ajar

Rear Left Door Ajar

Rear Right Door Ajar

Doors and Locks

DOORS AND LOCKS –
FREQUENTLY ASKED QUESTIONS

How to unlock my vehicle if the 12 volt
battery is dead?

You must apply 12 volt power to the 12
volt system. See

Jump Starting the

Vehicle

(page 289).

E350996

How to close my door if the actuator is
extended?

Apply pressure by pushing the outside
of the door until the door closes.

Doors and Locks

KEYLESS ENTRY LIMITATIONS

Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.

The system could not function if:
•

The remote control remains stationary
for about a minute.

•

The vehicle battery has no charge.

•

The remote control battery has no
charge.

•

There is interference causing issues
with the remote control frequencies.

•

The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.

KEYLESS ENTRY SETTINGS

Switching Keyless Entry On and
Off

Switch the ignition on using an original
key that has not been created as a
MyKey.

2. Press

Settings

on the touchscreen.

3. Press

Vehicle Settings

4. Press

Locks

Reprogramming the Unlocking
Function

You can enable two-stage unlocking
function allowing you to unlock only the
driver door when you touch the unlock
sensor.

Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking.

If you program the unlocking function so
that only the driver door unlocks, you can
unlock all of the other doors from inside
your vehicle using the power door lock
control. You can unlock individual doors
by pulling the interior door handles on
those doors.

USING KEYLESS ENTRY

Unlocking the Doors

E334831

With your passive key or authorized phone
within 3 ft (1 m) of your vehicle, gently
press the touchpad on the door window
trim to unlock and open the door.

Keyless Entry

Opening the Liftgate with Passive
Key (If Equipped)

E316256

Press the exterior liftgate release button
inside of the liftgate handle. The liftgate
unlocks and opens. See

Opening the

Liftgate From Outside Your Vehicle

(page 94).

Locking the Doors

E334918

With your remote control or authorized
phone within 3 ft (1 m) of your vehicle,
touch the lock icon on the door window
trim to lock the door. The keyless entry
system requires a brief delay to
authenticate your device.

Note:

The door activation switch flashes

one time to indicate the vehicle locks.

Note:

Do not use the outside door handle

as a roof cargo strap.

Double Locking

With your remote control or authorized
phone within 3 ft (1 m) of your vehicle,
touch the lock icon twice within three
seconds to double lock your vehicle.

KEYLESS ENTRY –
TROUBLESHOOTING

KEYLESS ENTRY – FREQUENTLY
ASKED QUESTIONS

Why does the passive key not work?

The system deactivates passive keys
left inside your vehicle when you lock
it. You cannot switch the ignition on
using a deactivated passive key. Press
the unlock button on the remote
control to reactivate a passive key.

Keyless Entry

WHAT IS THE KEYLESS ENTRY
KEYPAD

The keyless entry keypad allows you to
lock and unlock your vehicle using the
keypad on the window trim.

KEYLESS ENTRY KEYPAD
LIMITATIONS

The system may not function if:
•

The vehicle battery has no charge.

LOCATING THE KEYLESS
ENTRY KEYPAD

The keypad is near the driver window and
illuminates when you touch it.

E333628

KEYLESS ENTRY KEYPAD
MASTER ACCESS CODE

What Is the Master Access Code

The master access code is a factory-set
five-digit entry code. You can operate the
keypad with the master access code at
any time. The master access code is on the
owner’s wallet card in the glove box and
is available from an authorized dealer.

KEYLESS ENTRY KEYPAD
PERSONAL ACCESS CODES

Programming a Personal Entry
Code

Enter the five-digit master code.

2. Press

1·2

on the keypad within five

seconds.

3. Enter your personal five-digit code.

You must do this within five seconds
of completing Step 2.

4. Press

1·2

on the keypad to save

personal code 1.

The doors lock then unlock to confirm that
programming was successful.

To program additional personal entry
codes, repeat Steps 1 through 3, then for
Step 4:
•

Press

3·4

to save personal code 2.

•

Press

5·6

to save personal code 3.

•

Press

7·8

to save personal code 4.

•

Press

9·0

to save personal code 5.

If your vehicle comes with SYNC, you can
also program the system with a personal
entry code.

Keyless Entry Keypad

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