Ford F-550 (2022 year). Manual in english

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IDENTIFYING THE AUDIO UNIT

E308144

Depending on your vehicle options, the
controls may look different from what you
see here.

535

Audio System - Vehicles With: SYNC 4

GENERAL INFORMATION

SYNC is an in-vehicle communications
system that works with your Bluetooth
enabled cellular phone and portable media
player. This allows you to:
•

Make and receive calls.

•

Access and play music from your
portable music player.

•

Use 911 Assist or Emergency Assistance
and applications via SYNC AppLink.

•

Access phonebook contacts and music
using voice commands.

•

Stream music from your connected
phone.

•

Text message.

•

Use the advanced voice recognition
system.

•

Charge your USB device (if your device
supports this).

These features are not available in all

markets and may require activation.
Available AppLink enabled apps vary by
market.

Make sure that you review your device's
manual before using it with SYNC.

Support

SYNC support is available at your regional
Ford website. See

SYNC™

Troubleshooting

(page 542).

SYNC Owner Account

Why do I need a SYNC owner account?
•

Essential for keeping up with the latest
software downloads available for
SYNC.

•

Access to customer support for any
questions you may have.

Driving Restrictions

For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).

Safety Information

WARNING:

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

When using SYNC:
•

Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.

•

Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.

•

Do not attempt to service or repair the
system. See an authorized dealer.

Privacy Information

When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages

536

SYNC™

(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.

The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when you connect the cellular phone or
media player. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.

No one can access system data without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a

court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See

SYNC™ Applications and Services

(page 540).

USING VOICE RECOGNITION

This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.

Initiating a Voice Session

E142599

Press the voice button. A list of
available voice commands
appears in the display.

Global Voice Commands

These voice commands are always
available. You can say them at any time.

Global voice commands

Gives you available commands you can use
on the current screen.

Help

Gives you a list of possible voice
commands.

List of Commands

This command ends the voice session. You
can also cancel a session by pressing seek
up, seek down, or holding the voice button
for two or more seconds.

Cancel

537

SYNC™

Helpful Hints

•

Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.

•

Before giving a voice command, wait
for the system announcement to finish,
followed by a single tone. Any
command spoken before this does not
register with the system.

•

Speak naturally, without long pauses
between words.

•

You can interrupt the system at any
time while it is speaking by pressing the
voice button. You can cancel a voice
session by pressing and holding the
voice button.

System Interaction and Feedback

The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.

The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.

Adjusting the Interaction Level

E142599

Press the voice button. When
prompted, say:

Action and Description

Voice Command

Provides more detailed interaction and
guidance. (Recommended for first time
users.)

Interaction Mode Standard

Provides less audible interaction and guid-
ance.

Interaction Mode Advanced

Phone Confirmation

Using phone confirmations the system
asks you to verify before placing any calls.

To adjust this setting press the voice button, when prompted say:

Action and Description

Voice Command

When enabled, this feature will prompt you
to confirm any voice initiated call command
prior to the call being placed.

Phone Confirmation Off

The system will make a best guess; you
may still occasionally be asked to confirm
settings.

Phone Confirmation On

538

SYNC™

USING SYNC™ WITH YOUR
PHONE

Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
•

Answering an incoming call.

•

Ending a call.

•

Dialing a number.

•

Redialing.

•

Call waiting notification.

•

Caller identification.

Other features, such as text messaging
using

Bluetooth®

and automatic

phonebook download, are
phone-dependent features.

Pairing a Phone

Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.

Note:

Make sure to switch on the ignition

and the radio. Shift the transmission into
park (P) for automatic transmission or
neutral (N) for manual transmission.

Using the Audio System

Note:

To scroll through the menus, press

the up and down arrows on your audio
system.

Make sure to switch on your phone's

Bluetooth®

feature before starting the

search. See your device's manual if
necessary.

2. Press the

Settings

button.

3. Select Bluetooth from the menu.

4. Press the

button.

5. Select the option to add. This starts

the pairing process.

6. When a message to begin pairing

appears in the center display, search
for SYNC on your device.

Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone and
downloading your phonebook.

Using Voice Commands

E142599

Make sure to switch on your
phone's

Bluetooth®

feature

before starting the search. See

your device's manual if necessary.

Press the voice button and when
prompted say:

Action and Descrip-

tion

Voice Command

Follow the instruc-
tions on the center
display.

Pair Phone

Phone Voice Commands

E142599

Press the voice button. You can
do things like place a phone call
and access text messages.

When prompted, say a command. See the
following table for examples of
commands.

Voice Command

___ List of Commands

Help

Call ___

Dial ___

Text Messages

539

SYNC™

__ is a dynamic listing, meaning that it
could be the name of anything, such as a
contact or phone number.

Phone Controls

Use the phone buttons on your steering
wheel to answer, reject, or hang up a call.

Accessing Features through the
Phone Menu

You can access your call history,
phonebook, sent text messages, as well
as access phone and system settings.

Press the

PHONE

button to enter the

phone menu.

2. Scroll through the menu to view

contacts, text messages, and the
phone dialer.

SYNC™ APPLICATIONS AND
SERVICES

•

SYNC AppLink: Allows you to connect
to and use certain applications (if your
phone is compatible).

These features may require activation.
Available AppLink enabled apps vary by
market.

SYNC Mobile Apps

The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.

Note:

You must pair and connect your

smartphone to SYNC to access AppLink.

Note:

Android users need to connect the

phone to SYNC using

Bluetooth®

Note:

For information on available apps,

supported smartphone devices and
troubleshooting tips please visit the Ford
website.

Note:

Availability of SYNC AppLink enabled

Apps will vary by region.

Note:

Make sure you have an active account

for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.

To Access Using the SYNC Menu

Press the Mobile Apps button to access
the menu on-screen. Then select:

Action and Description

Item

Scroll through the list of
available applications and
select a particular app.

Find
Mobile
Apps

Note:

If you cannot find a compatible SYNC

AppLink app, make sure the required app is
running on the mobile device.

540

SYNC™

To Access Using Voice Commands

Press the voice button, then when prompted say:

Action and Description

Voice Command

Say the name of the application after the tone.

The app should start. When an app is running through SYNC, you

can press the voice button and speak commands specific to the

app, for example "Play Playlist Road Trip".

Mobile Applications

SYNC lists all of the currently available mobile apps.

List Applications

Searches your connected mobile device for SYNC-compatible

mobile apps.

Find Applications

Use this command to discover the available voice commands.

Help

App Permissions

App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.

When you launch an app using SYNC, the
system may ask you to grant certain
permissions, for example:
•

To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.

•

To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seatbelt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position.

•

To allow your vehicle to provide
location information, including: GPS
and speed.

•

To allow the app to send push
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or
location based apps.

Note:

You only need to grant permissions

the first time you use an app with SYNC.

Note:

Ford is not responsible or liable for

any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.

Enabling SYNC Mobile Apps

In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.

541

SYNC™

Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes, for
example, the vehicle identification number
of your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information.
Updates may take place.

Note:

You must enable mobile apps for

each connected device the first time you
select a mobile app using the system.

Note:

Standard data rates apply. Ford is

not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.

USING SYNC™ WITH YOUR
MEDIA PLAYER

SYNC supports digital media sources
including: iPod,

Bluetooth®

devices, and

most USB drives. SYNC also supports
audio formats, such as MP3, WMA, WAV
and ACC.

Media Sources

The

AUX

MEDIA

button allows you to

view and select available media sources.

Press the

AUX

MEDIA

button to view

your sources. Use the directional arrows
and OK button to select your source. You
can also use the steering wheel audio
controls.

Audio Voice Commands

E142599

Press the voice button. You can
do things like play a specific song
or album, or tune to a radio

station. When prompted, say a command.
See the following table for example
commands. Not all commands may be
available on your vehicle.

Command

___ List of Commands

Help

Pause

Play

AM ___

FM ___

CD Player

Sirius Channel ___

USB

Bluetooth Audio

__ is a dynamic listing, meaning that it
could be the name of anything, such as an
artist, station, or media source.

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However,
should questions arise, see the tables
below.

Use your local Ford website at any time to
check your phone's compatibility, register
your account and set preferences as well
as access a customer representative via
an online chat (during certain hours).

542

SYNC™

Website(s)

Market

www.SYNCMyRide.com

North America

www.SYNCMyRide.ca

www.syncmaroute.ca

Phone Issues

Possible Solution(s)

Possible Cause(s)

Issue

Review your phone's manual

about audio adjustments.

The audio control settings

on your phone may be

affecting SYNC perform-

ance.

There is excessive back-

ground noise during a phone

call.

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

During a call, I can hear the

other person but they

cannot hear me.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

SYNC is not able to down-

load my phonebook.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

This may be a possible

phone malfunction.

Use the SYNCmyphone
feature available on the

website.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

This may be a limitation on

your phone's capability.

The system says Phonebook

Downloaded but the

phonebook in SYNC is

empty or missing contacts.

If the missing contacts are

stored on your SIM card, try

moving them to the device

memory.

543

SYNC™

Phone Issues

Possible Solution(s)

Possible Cause(s)

Issue

Remove any pictures or

special ring tones associ-

ated with the missing

contact.

Depending upon your phone,
you may have to grant SYNC

permission to access your

phonebook contacts. Make

sure to confirm when

prompted by your phone

during the phonebook

download.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

I am having trouble

connecting my phone to

SYNC.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try deleting your device

from SYNC, deleting SYNC

from your device and trying

again.

Check the security and auto

accept and prompt always

settings relative to the SYNC

Bluetooth®

connection on

your phone.

This may be a possible

phone malfunction.

Update your device's firm-

ware.

Turn off the Auto phone-

book download setting.

544

SYNC™

Phone Issues

Possible Solution(s)

Possible Cause(s)

Issue

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

Text messaging is not

working on SYNC.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

Press the Phone button to
return to the Phone menu.

You are on the Select a

Character screen.

I cannot return to the Phone

menu when selecting a

contact.

USB and Media Issues

Possible Solution(s)

Possible Cause(s)

Issue

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

This may be a possible

device malfunction.

I am having trouble

connecting my device.

Make sure you are using the

manufacturer's cable.

Make sure you insert the

USB cable correctly into the

device and the USB port.

Make sure that the device

does not have an auto-

install program or active

security settings.

Make sure you are not

leaving the device in your
vehicle during very hot or

cold temperatures.

This is a device limitation.

SYNC does not recognize

my device when I turn on the

car.

Review the device compatib-

ility chart on the SYNC

website to confirm your

phone supports the

Bluetooth®

audio

streaming function.

This is a phone-dependent

feature.

Bluetooth®

audio does not

stream.

545

SYNC™

USB and Media Issues

Possible Solution(s)

Possible Cause(s)

Issue

Make sure you correctly

connect the device to SYNC,

and that you have pressed

play on your device.

The device is not connected.

Make sure that all song

details are populated.

Your music files may not

contain the correct artist,

song title, album or genre

information.

SYNC does not recognize

music that is on my device.

The file may be corrupted.

Some devices require you to

change the USB settings

from mass storage to MTP

class.

The song may have copy-

right protection, which does

not allow it to play.

Switch radio bands and

return to Sirius or switch the

feature off. You can then

change the Sirius station

using the directional

buttons.

Sirius Replay is active.

I cannot change the Sirius

station.

Voice Command Issues

Possible Solution(s)

Possible Cause(s)

Issue

Review the phone voice

commands and the media

voice commands at the

beginning of their respective

sections.

You may be using the wrong

voice commands.

SYNC does not understand

what I am saying.

After pressing the voice icon,

wait until after the tone

sounds and Listening

appears before saying a

command. Any command

spoken before this does not

You may be speaking too

soon or at the wrong time.

Review the media voice

commands at the beginning

of the media section.

You may be using the wrong

voice commands.

SYNC does not understand

the name of a song or artist.

546

SYNC™

Voice Command Issues

Possible Solution(s)

Possible Cause(s)

Issue

Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

system does not play music
by Prince and the Revolution

or Prince and the New

Power Generation.

You may be saying the

name differently than the

way you saved it.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters in the title. The system

does not recognize them.

Review the Phone voice

commands at the beginning

of the phone section.

You may be using the wrong

voice commands.

SYNC does not understand

or is calling the wrong

contact when I want to

make a call.

Make sure you are saying the
contacts exactly as they are

listed. For example, if you

save a contact as Joe

Wilson, say "Call Joe

Wilson".

Using the SYNC phone

menu, open the phonebook

and scroll to the name

SYNC is having trouble

understanding. SYNC will

read the name to you, giving

you some idea of the

pronunciation SYNC is

expecting.

You may be saying the

name differently than the

way you saved it.

547

SYNC™

Voice Command Issues

Possible Solution(s)

Possible Cause(s)

Issue

The system works better if

you list full names, such as

"Joe Wilson" rather than

"Joe".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters, such as 123 or ICE, as

the system does not recog-

nize them.

Contacts in your phonebook

may be very short and

similar, or they may contain

special characters.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

Your phonebook contacts

may be in CAPS.

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

Ensure you have a compat-

ible smartphone; an Android

with OS 2.3 or higher or an

iPhone 3GS or newer with

iOS 5.0 or higher. Addition-

ally, ensure your phone is

An AppLink capable phone

is not connected to SYNC.

AppLink Mobile Applica-

tions: When I select "Find

New Apps," SYNC does not

find any applications.

paired and connected to

SYNC in order to find

AppLink-capable apps on

your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

Ensure you have down-

loaded and installed the
latest version of the app

from your phone's app store.
Ensure the app is running on

your phone. Some apps

AppLink-enabled apps are

not installed and running on

your mobile device.

My phone is connected, but

I still cannot find any apps.

require you to register or

548

SYNC™

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

phone before using them
with AppLink. Also, some

may have a Ford SYNC

setting, so check the app's

settings menu on the phone.

Closing and restarting apps

may help SYNC find the

application if you cannot

discover it inside the vehicle.

On an Android device, if

apps have an Exit or Quit

Sometime apps do not

properly close and re-open

their connection to SYNC,

over ignition cycles, for

example.

My phone is connected, my

app(s) are running, but I still

cannot find any apps.

option, select that then

restart the app. If the app

does not have that option,

you can also manually Force

Close the app by going to

the phone's settings menu,

selecting Apps. then finding

the particular app and

choosing Force stop.

Remember to restart the

app afterwards, then select

Find New Apps on SYNC.

On an iPhone with iOS7+, to

force close an app, double

tap the home button then

swipe up on the app to close

it. Touch the home button
again, then select the app

again to restart it. After a

few seconds, the app should

appear in the SYNC Mobile

App menu.

549

SYNC™

AppLink Issues

Possible Solution(s)

Possible Cause(s)

Issue

Reset the

Bluetooth®

your phone by turning it off

and then turning

Bluetooth®

back on. If you

are in your vehicle, SYNC

should be able to automatic-

ally re-connect to your

phone if you press the

Phone button.

There is a

Bluetooth®

bug

on some older versions of

the Android operating

system that may cause apps

that were found on your

previous vehicle drive to not

be found again if you have

not turned off

Bluetooth®

My Android phone is

connected, my app(s) are

running, I restarted them,

but I still cannot find any

apps.

Unplug the USB cable from

the phone, wait a moment,

and plug the USB cable

back in to the phone. After a
few seconds, the app should

appear in SYNC's Mobile

Apps Menu. If not, "Force

Close" the application and

restart it.

The USB connection to

SYNC may need to be reset.

My iPhone phone is

connected, my app is

running, I restarted the app

but I still cannot find it on

SYNC.

Try increasing the

Bluetooth®

volume of the

device by using the device's

volume control buttons

which are most often found

on the side of the device.

The

Bluetooth®

volume on

the phone may be low.

I have an Android phone. I

found and started my media
app on SYNC, but there is no

sound or the sound is very

low.

Force close or uninstall the

apps you do not want SYNC
to find. If the app has a "Ford

SYNC" setting, disable that

setting in the app's settings

menu on the phone.

Some Android devices have

a limited number of

Bluetooth®

links apps can

use to connect. If you have

more AppLink apps on your

phone than the number of

available

Bluetooth®

links,

you will not see all of your

apps listed in SYNC's mobile

apps menu.

I can only see some of the

AppLink apps running on my

phone listed in SYNC's

Mobile Apps Menu.

550

SYNC™

Ford F-550 (2022 year). Manual in english - page 33