Ford F-550 (2022 year). Manual in english

CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS

Possible Cause and Resolution

Symptom

I cannot connect to a Wi-Fi
network.

–

Password error.
•

Enter the correct network password.

–

Weak network signal.
•

Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.

–

Multiple access points in range with the same network
name.
•

Use a unique name for your network name. Do not
use the default name unless it contains a unique
identifier, for example as part of the MAC address.

The Wi-Fi connection
disconnects after successful
connection.

–

Weak network signal.
•

Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.

I am close to a Wi-Fi router
but the network signal
strength is weak.

–

Obstructed network signal.
•

If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi router.

•

If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi router or
open the windows that are facing the router.

•

If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the router.

•

If your vehicle is in a garage and you have the
garage door closed, open the garage door as it may
block the signal.

–

Hidden network.
•

Make the network visible and try again, or use the
Add Network Manually option in Wi-Fi settings
menu.

–

Unsupported security type.
•

Some network security types are not supported,
for example WEP.

I cannot see a network in the
list of available networks
that I expect to see.

504

Connected Vehicle - Vehicles With: SYNC 4

Possible Cause and Resolution

Symptom

I cannot see the Wi-Fi
hotspot name when I search
for Wi-Fi networks on my
cell phone or other device.

–

System limitation.
•

Make sure Wi-Fi hotspot visibility is on.

•

The system does not provide a Wi-Fi hotspot at
this time.

–

Weak network signal
•

Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.

–

Wi-Fi hotspot in high demand or has a slow Internet
connection.
•

Use a more reliable Wi-Fi hotspot.

Software downloads take
too long.

–

No software update available.

–

Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•

Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.

The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.

505

Connected Vehicle - Vehicles With: SYNC 4

CREATING A VEHICLE WI-FI
HOTSPOT

You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.

E280315

Select the settings option on the
feature bar.

Press

Vehicle Hotspot

Note:

The vehicle hotspot default setting

is on.

2. Press

Settings

3. Press

Edit

4. Press

Hotspot visibility

Note:

The hotspot visibility default setting

is on.

Finding the Wi-Fi Hotspot Name
and Password

E280315

Select the settings option on the
feature bar.

Press

Vehicle Hotspot

2. Press

Settings

Note:

The network name is the hotspot

name.

3. Press

View Password

Connecting a Device to the Wi-Fi
Hotspot

On your device, switch Wi-Fi on and
select the hotspot from the list of
available Wi-Fi networks.

2. When prompted, enter the password.

Purchasing a Data Plan

Connect a device to the hotspot.

Note:

The vehicle network carrier’s portal

opens on your device.

2. If the portal does not open on your

device, open a website and it redirects
to the vehicle network carrier’s portal.

Note:

Secure websites do not redirect.

3. Follow the instructions on the carrier

portal to purchase a plan.

Note:

If you have an active plan, the system

does not redirect to the vehicle network
carrier’s portal when you connect a device.
Visit the vehicle network carrier’s website
to purchase more data.

Note:

If data usage information is available

in the vehicle hotspot menu, it is
approximate.

Note:

If you carry out a master reset, the

system does not remove your vehicle from
your vehicle network carrier’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.

Note:

The vehicle network carrier provides

Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.

CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD

E280315

Select the settings option on the
feature bar.

Press

Vehicle Hotspot

2. Press

Settings

3. Press

Edit

4. Press

Change Network Name

5. Enter your required network name.

6. Press

Done

Press

Change Password

8. Enter your required password.

9. Press

Done

506

Vehicle Wi-Fi Hotspot

Changing the Wi-Fi Hotspot
Frequency

Note:

The Vehicle Hotspot frequency band

is selectable depending upon your device
capabilities. You will be unable to connect
your device to the Vehicle Hotspot if it does
not support the selected frequency band.

E280315

Select the settings option on the
feature bar.

Press

Vehicle Hotspot

2. Press

Settings

3. Press

Edit

4. Select a frequency.

5. Press

Done

507

Vehicle Wi-Fi Hotspot

GENERAL INFORMATION

WARNING:

Driving while distracted

hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

Radio Frequencies and Reception
Factors

Note:

Listening to loud audio for long

periods of time could damage your hearing.

Radio Reception Factors

The further you travel from an AM or FM station, the
weaker the signal and the weaker the reception.

Distance and strength

Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with the reception.

Terrain

When you pass a ground-based broadcast repeating
tower, a stronger signal may overtake a weaker one and
result in the audio system muting.

Station overload

AUDIO UNIT

WARNING:

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

E291383

Note:

Depending on your vehicle option

package, the controls may look different
from what you see here.

508

Audio System - Vehicles With: SYNC

Note:

Some features, such as satellite

radio, may not be available in your location.
Check with an authorized dealer.

Accessing the Apps Menu

Press and release the button to
access the apps menu. Follow
the on-screen prompts to make

your selection.

Accessing the Clock Settings

E265036

Press and release the button to
access the clock setting.

Use the center arrow controls to

change the hours and minutes.

Accessing the Media Source Menu

E265035

Press and release the button to
open the media source menu.

You can press this multiple times to
change to a SYNC-Media device or scroll
through the media sources using the arrow
buttons. Press

to select a source.

Accessing the Phone Features

Press and release the button to
access the phone features of the
SYNC system.

Accessing the Sound Settings

E280315

Press and release the button to
access settings for Treble,
Midrange, Bass, Fade and

Balance.

Accessing the Settings Menu

E142607

Press and release the button to
access the settings menu.
Follow the on-screen prompts

to make your selection.

Adjusting the Volume

E265373

Turn to adjust the volume.

Changing Radio Stations

E265696

In radio mode, turn to search through the
radio frequency band.

In satellite radio mode, turn to find the
previous or next available satellite radio
station.

509

Audio System - Vehicles With: SYNC

Listening to the Radio

E265033

Press and release the button to
listen to the radio or change
radio stations.

Playing or Pausing Media

Press and release the button to
either play or pause current
media source.

Switching the Audio Unit On and
Off

Press and release the button.

Switching the Display On and Off

E272035

Press and release the button.

Switching Radio Text On and Off

E268570

Press and release the button to
display extra information, for
example, artist name.

Note:

Extra information may not always be

available.

Switching Repeat Mode On and Off

E268569

Press and release the button to
repeat the current media source.

Switching Shuffle Mode On and
Off

Press and release the button to
shuffle the current media source.

Using the Display Control

Use the up and down arrow buttons to
select the various settings. When you make
your selection, press the left and right
arrow buttons to change the settings.

E265041

Press and release to confirm a
selection.

Press and release the function buttons
below the display to select different
functions of the audio system depending
on which mode you are in.

Using the Number Block

In radio mode, store and recall your favorite
radio stations. To store a favorite station,
press and hold until the sound returns. In
phone mode, enter a phone number.

Using Seek, Fast Forward and
Reverse

E265045

E265044

In radio mode, select a frequency band and
press and release either button. The
system stops at the first station it finds in
that direction.

In satellite radio mode, press and release
to select the next or previous satellite radio
station. If you select a specific category,
such as jazz, rock or news, press to find the
next or previous station in that category.

DIGITAL RADIO

Note:

HD Radio broadcasts are not

available in all markets.

510

Audio System - Vehicles With: SYNC

HD Radio technology is the digital
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts, where
available, in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit
www.hdradio.com.

When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the HD Radio logo on your
screen. When this logo is available, you
may also see Title and Artist fields
on-screen.

The multicast indicator appears in FM
mode, only, if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations, HD2 through HD7, are
only available digitally.

When HD Radio broadcasts are active, you
can access the following functions:
•

Memory presets

allow you to save an

active channel as a memory preset.
Touch and hold a memory preset slot
until the sound returns. There is a brief
mute while the radio saves the station.
Sound returns when finished. When
switching to an HD2 or HD3 memory
preset, the sound mutes before the
digital audio plays, because the system
has to reacquire the digital signal.

Note:

As with any saved radio station, you

cannot access the saved station if your
vehicle is outside the station’s reception
area.

511

Audio System - Vehicles With: SYNC

HD Radio Reception and Station Troubleshooting

Potential reception issues

If you are listening to a multicast station and you are on
the fringe of the reception area, the station may mute due
to weak signal strength.

Reception area

If you are listening to HD1, the system switches back to
the analog broadcast until the digital broadcast is available
again. However, if you are listening to any of the possible
HD2-HD7 multicast channels, the station mutes and stays
muted unless it is able to connect to the digital signal
again.

When the system first receives a station, aside from HD2-
HD7 multicast stations, it first plays the station in the
analog version. Once the receiver verifies the station is an
HD Radio station, it shifts to the digital version. Depending
on the station quality, you may hear a slight sound change
when the station changes from analog to digital. Blending
is the shift from analog to digital sound or digital back to
analog sound.

Station blending

In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for the accuracy of all audio
streams and data fields.

512

Audio System - Vehicles With: SYNC

Potential station issues

Action

Cause

Issues

No action required. This is a
broadcast issue.

This is poor time alignment
by the radio broadcaster.

Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.

No action required. The
reception issue may clear up
as you continue to drive.

The radio is shifting between
analog and digital audio.

Sound fading or blending in
and out.

No action required. This is
normal behavior. Wait until
the audio is available.

The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.

There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or

Direct Tune

No action required. The
station is not available in
your current location.

The previously stored
multicast preset or direct
tune is not available in your
current reception area.

Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.

Fill out the station issue
form at website listed

below.

Data service issue by the
radio broadcaster.

Text information does not
match currently playing
audio.

Fill out the station issue
form at website listed

below.

Data service issue by the
radio broadcaster.

There is no text information
shown for currently selected
frequency.

http://hdradio.com/stations/feedback

HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS Ford Motor Company
and DTS are not responsible for the
content sent using HD Radio technology.
Content may be changed, added or deleted
at any time at the station owner's
discretion.

SATELLITE RADIO

SiriusXM® Satellite Radio broadcasts a
variety of music, news, sports, weather,
traffic and entertainment satellite radio
channels. For more information and a
complete list of SiriusXM satellite radio
channels, visit www.siriusxm.com in the
United States, www.siriusxm.ca in Canada,
or call SiriusXM at 1-888-539-7474.

Note:

This receiver includes the eCos

real-time operating system. eCos is
published under the eCos License.

513

Audio System - Vehicles With: SYNC

Satellite Radio Reception Factors

Potential Satellite Radio Reception Issues

For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.

Antenna obstructions

Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.

Terrain

When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.

Station overload

Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.

Satellite radio signal interfer-
ence

SiriusXM Satellite Radio Service

Note:

SiriusXM reserves the unrestricted

right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Neither SiriusXM and its affiliates nor Ford
Motor Company and its affiliates will be
liable to you or any third party for any such
modification, suspension or termination.

E208625

SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.

For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.

Satellite Radio Electronic Serial
Number (ESN)

You need your ESN to activate, modify or
track your satellite radio account.

Locating Your ESN

Select SiriusXM as the audio source.

2. Tune to channel 0.

514

Audio System - Vehicles With: SYNC

Troubleshooting

Action

Condition

Message

No action required. This
message should disappear
shortly.

Radio requires more than
two seconds to produce
audio for the selected
channel.

Acquiring…

If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.

There is an internal module
or system failure present.

Satellite antenna fault

SIRIUS system failure

Tune to another channel or
choose another preset.

The channel is no longer
available.

Invalid Channel

Contact SiriusXM at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.

Your subscription does not
include this channel.

Unsubscribed Channel

The signal is blocked. When
you move into an open area,
the signal should return.

The signal is lost from the
SiriusXM satellite or Siri-
usXM tower to your vehicle
antenna.

No Signal

No action required. The
process may take up to
three minutes.

Update of channel
programming in progress.

Updating…

Contact SiriusXM at 1-888-
539-7474 to resolve
subscription issues.

Your satellite service is no
longer available.

Questions? Call

1-888-539-7474

Use the channel guide to
turn off the Lock or Skip
function on that station.

All the channels in the
selected category are either
skipped or locked.

None found

Check Channel Guide

No action required.

SiriusXM has updated the
channels available for your
vehicle.

Subscription Updated

515

Audio System - Vehicles With: SYNC

USB PORT

WARNING:

Driving while distracted

USB A

E201595

USB C

E301114

The USB port allows you to plug in media
playing devices, memory sticks and charge
devices.

Note:

We recommend using only USB-IF

certified cables and adapters. Non-certified
cables and adapters may not work.

Locating the USB Ports

The USB ports may be in the following
locations:

•

Inside the media bin.

•

Inside the center console.

•

On the lower instrument panel.

Note:

The number and type of USB ports

may vary depending on your vehicle.

Note:

Not all USB ports in your vehicle have

data transfer capabilities. See

What Is the

Power Outlet

(page 182).

516

Audio System - Vehicles With: SYNC

GENERAL INFORMATION

WARNING:

Driving while distracted

Radio Frequencies and Reception
Factors

Note:

Listening to loud audio for long

periods of time could damage your hearing.

Radio Reception Factors

The further you travel from an AM or FM station, the
weaker the signal and the weaker the reception.

Distance and strength

Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with the reception.

Terrain

When you pass a ground-based broadcast repeating
tower, a stronger signal may overtake a weaker one and
result in the audio system muting.

Station overload

AUDIO UNIT

WARNING:

Driving while distracted

E291384

Note:

Depending on your vehicle option

package, the controls could look different
from what you see here.

Note:

Some features, such as satellite

radio, may not be available in your location.
Check with an authorized dealer.

Note:

The touchscreen system controls

most of the audio features.

517

Audio System - Vehicles With: SYNC 3

Adjusting the Volume

E265373

Turn to adjust the volume.

Some vehicles may be able to adjust the
volume using buttons on the steering
wheel.

Changing Radio Stations

E265696

In radio mode, turn to search through the
radio frequency band.

In satellite radio mode, turn to find the
previous or next available satellite radio
station.

Selecting the Audio Modes

E265035

Press and release the button to
access different audio modes,
for example AM and FM.

Setting a Memory Preset

Tune to a station, then press and hold one
of the memory preset buttons on the
touchscreen. The audio briefly mutes while
the system saves the station and returns
once the station is stored.

Switching the Audio Unit On and

Off

Press and release the button.

Using Seek, Fast Forward and
Reverse

E265045

E265044

In radio mode, select a frequency band and
press and release either button. The
system stops at the first station it finds in
that direction.

DIGITAL RADIO

Note:

HD Radio broadcasts are not

available in all markets.

518

Audio System - Vehicles With: SYNC 3

Ford F-550 (2022 year). Manual in english - page 31