Ford Focus Electric (2018 year). Manual - part 36

Vehicles Sold in Canada: Getting
Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program.  This
program is eligible within Canada or the
continental United States.

This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.

Canadian customers who require roadside
assistance, call 1-800-665-2006.

Vehicles Sold in Canada: Using
Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference.

In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.

Vehicles Sold in Canada: Roadside
Assistance Program Coverage

The service is available 24 hours a day,
seven days a week.

Canadian roadside coverage and benefits
may differ from the U.S. coverage.

If you require more information, please
refer to the coverage section of your
warranty guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.

HAZARD FLASHERS

Note: If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle.

The hazard warning button is
located on the instrument panel.
Use it when your vehicle is

creating a safety hazard for other
motorists.

•

Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.

•

Press the button again to turn them
off.

JUMP STARTING THE VEHICLE

WARNINGS

Connect batteries with only the same
nominal voltage. Failure to follow
this warning could result in serious

personal injury.

Always use booster cables with
insulated clamps and adequate size
cable. Failure to follow this warning

could result in serious personal injury.

Note: This procedure is only for the 12 volt
under hood battery.

Note: Your vehicle has a 12 volt battery that
is easily accessible under the hood. The 12
volt battery controls the switches and
contacts that engage the high voltage
battery. Do not jump start the high voltage
battery using a standard 12 volt battery. You
must tow your vehicle to an authorized
dealer if the high voltage battery does not
accept a regular charge.

Note: Do not attempt to push start your
vehicle. You may cause transmission
damage.

Note: Do not disconnect the 12 volt battery
from your vehicle electrical system.

To Connect the Booster Cables

A

B

C

D

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Vehicle with low charge battery

A

Booster battery vehicle

B

Positive connection cable

C

Negative connection cable

D

WARNINGS

Do not connect directly to the
negative (–) terminal of the battery
with low charge. A spark may cause

an explosion of the gases that surround
the battery or a surge within the battery.

Make sure that the cables are clear
of any moving parts. Failure to follow
this warning could result in serious

personal injury or death.

1.

Position the vehicles so that they do
not touch one another.

2. Switch off the electric motor and any

electrical equipment.

3. Connect the positive (+) terminal of

vehicle B with the positive (+) terminal
of vehicle A (cable C). Battery positions
may vary.

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4. Connect the negative (-) terminal of

vehicle B to the ground connection of
vehicle A (cable D).

To Start Your Vehicle

1.

Run the engine of vehicle B at a
moderately high speed.

2. Move the transmission selector lever

of vehicle A to position P.

3. Switch on the ready to drive mode.  See

Starting the Electric Motor (page
107).

4. Run both vehicles for a minimum of

three minutes before disconnecting the
cables.

Note: Do not switch the headlamps on
when disconnecting the cables. The peak
voltage could blow the bulbs.

Disconnect the cables in the reverse order.

COLLISION, DAMAGE OR FIRE
EVENT

Guidance for Ford Motor Company
Electric and Hybrid-Electric
Vehicles Equipped With High
Voltage Batteries

(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric Vehicle
Considerations

In the event of damage or fire involving
an electric vehicle (EV) or
hybrid-electric vehicle (HEV):

•

Always assume the high-voltage
battery and associated components
are energized and fully charged.

•

Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards.

•

Venting/off-gassing high-voltage
battery vapors are potentially toxic and
flammable.

•

Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.

Vehicle Information and General
Safety Practices

•

Know the make and model of your
vehicle.

•

Review the owner’s manual and
become familiar with your vehicle’s
safety information and recommended
safety practices.

•

Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself. Contact an authorized Ford
Dealer or vehicle manufacturer
representative for service.

Crashes

A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.

If possible

•

Move your car to a safe, nearby
location and remain on the scene.

•

Roll down the windows before shutting
your vehicle off.

•

Place your vehicle in Park, set the
parking brake, turn off the vehicle,
activate the hazard lights, and move
your key(s) at least 16 feet (5 meters)
away from the vehicle.

Always

•

Call 911 if assistance is needed and
advise that an electric or hybrid-electric
vehicle is involved.

•

Do not touch exposed electrical
components or the engine
compartment, as a shock hazard may
exist.

•

Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.

•

When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid vehicle.

Fires

As with any vehicle, call 911 immediately if
you see sparks, smoke or flames coming
from the vehicle.

•

Exit the vehicle immediately.

•

Advise 911 that an electric or
hybrid-electric vehicle is involved.

•

As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.

•

Remain a safe distance from the
vehicle and try to stay clear of the
smoke.

•

Stay out of the roadway and stay out
of the way of any oncoming traffic
while awaiting the arrival of emergency
responders.

Post-Incident

•

Do not store a severely damaged
vehicle with a lithium-ion battery inside
a structure or within 50 feet (15
meters) of any structure or vehicle.

•

Make sure that passenger and cargo
compartments remain ventilated (i.e.
open window, door or trunk).

•

For vehicles in the United States, notify
Ford Motor Company 1-800-392-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps
to secure and discharge the
high-voltage battery.

•

For vehicles in Canada, notify Ford
Motor Company 1-800-565-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps
to secure and discharge the
high-voltage battery.

•

Call 911 if you observe leaking fluids,
sparks, smoke or flames, or hear
gurgling or bubbling from the
high-voltage battery.

POST-CRASH ALERT SYSTEM

The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the seatbelt pretensioners.

The horn and indicators turn off when:
•

You press the hazard control button.

•

You press the panic button on the
remote entry transmitter (if equipped).

•

Your vehicle runs out of power.