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What is the Review Process?
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
To review your case properly, the Board needs
the following information:
❑
legible copies of all documents and
maintenance or repair orders that relate to
the case
❑
the year, make, model, and vehicle
identification number
❑
the date you bought your vehicle
❑
the date of repair and the mileage at the time
of repair
❑
the current mileage
❑
the name of the dealer who sold you the
vehicle or who serviced your vehicle
❑
a brief description of your unresolved
complaint
❑
a brief summary of actions that were taken
with the dealer and Ford Motor Company
❑
the names (if known) of all people you
contacted at the dealership
❑
a description of the action you want done to
resolve your concern.
Should your application NOT qualify for review,
an explanation will be mailed to you.
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Ford of Canada does not have a Dispute
Settlement Board. If you have a problem that
cannot be resolved by an agreement among you,
Ford of Canada, and the Ford dealer, contact the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP). In many areas of Canada, CAMVAP
will help resolve the problem and, if necessary,
will arrange for the matter to be arbitrated.
Reporting Safety Defects
(U.S. Only)
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor
Company.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or Ford
Motor Company.
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or
366-0123 in the Washington, D.C. area) or write
to: NHTSA, U.S. Department of Transportation,
400 Seventh Street, Washington D.C. 20590. You
can also obtain other information about motor
vehicle safety from the Hotline.
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Getting Help Outside the U.S.
and Canada
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
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If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
If you buy your vehicle in North America and
then relocate outside of the U.S. or Canada,
register your Vehicle Identification Number and
new address with Ford Motor Company Export
Operations.
Ford of Canada Customer
Assistance
Ford Motor Company of Canada, Limited
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
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