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There are no wrecker or recreational vehicle
towing restrictions on method or distance if the
above preparations are made.
❑
Vehicle speed should not exceed 55 mph
(88 km/h). This applies with the front wheels
off the ground, the rear wheels off the
ground, or both front and rear wheels on the
ground.
Towing Four-Wheel Drive Vehicles With
Touch Drive Electric Shift Transfer Case
❑
Place transmission gearshift (automatic or
manual) in N (Neutral).
❑
Place transfer case in 2H.
NOTE:
Both the 4 x 4 and LOW RANGE
indicator lights in the instrument panel
will be off when the transfer case is in
2H.
❑
Lock steering wheel straight ahead if vehicle
is to be towed with rear wheels off the
ground.
❑
When towing your vehicle with the rear
wheels off the ground, the front axle
automatic locking hubs must first be
disengaged by shifting the transfer case to 2H
and moving the vehicle forward for a
minimum of 10 feet (3 meters) in a straight
line. Do not exceed a vehicle speed of
55 mph (88 km/h) while towing.
NOTE:
Confirm by observation that the front
driveshaft is not rotating prior to
towing with the rear wheels off the
ground.
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❑
When towing your vehicle with the rear
wheels on the ground or all four wheels on
the ground and the driveshafts connected, do
not exceed 35 mph (56 km/h) or
transmission damage could result. If a
distance of 50 miles (80 km) is exceeded,
disengage the automatic locking hubs and
disconnect the rear driveshaft from the axle
and secure. (Max speed 55 mph [88 km/h]
with driveshafts disconnected.)
R
WARNING
Never use a tow bar that attaches to the
bumper when you tow your vehicle. This
could damage the bumper and cause an
accident.
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Customer Assistance
Roadside Assistance
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
that put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (3 years or 60,000 km), whichever
comes first. To purchase Roadside Assistance
coverages beyond this period, through Ford
Auto Club, contact your Ford or
Lincoln-Mercury dealer (not available in
Canada).
Roadside Assistance will cover the following:
❑
Mount your spare if you have a flat tire.
❑
Jump-start your battery if it is dead.
❑
Unlock your vehicle if you are locked out.
❑
Bring you fuel if you run out.
❑
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
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How to use Roadside Assistance
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
If You Have a Service Problem
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
Service/Maintenance Concerns (U.S. or
Canada)
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
If you are not satisfied with the service you
received from your dealership’s service
department, talk to the service manager at the
dealership. If you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
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