Tesla Model S (2022 year). Manual in english

Wheels and Tires

Vehicle normal load on the

Load on an individual tire that is determined by distributing to each axle its share of

tire

the curb weight, accessory weight, and normal occupant weight and dividing by two.

Pneumatic Radial Tire Definitions

Bead separation

A breakdown of the bond between components in the bead.

Bias ply tire

A pneumatic tire in which the ply cords that extend to the beads are laid at alternate angles

substantially less than 90 degrees to the center line of the tread.

Carcass

The tire structure, except tread and sidewall rubber which, that when inflated, bears the load.

Chunking

The breaking away of pieces of the tread or sidewall.

Cord

The strands forming the plies in the tire.

Cord separation

The parting of cords from adjacent rubber compounds.

Cracking

Any parting within the tread, sidewall, or inner liner of the tire extending to cord material.

Extra load tire

A tire designed to operate at higher loads and higher inflation pressure than the

corresponding standard tire.

Groove

The space between two adjacent tread ribs.

Inner liner

The layer(s) forming the inside surface of a tubeless tire that contains the inflating medium

within the tire.

Inner liner

The parting of the inner liner from cord material in the carcass.

separation

Load rating

The maximum load that a tire is rated to carry for a given inflation pressure.

Maximum load

The load rating for a tire at the maximum permissible inflation pressure for that tire.

rating

Measuring rim

The rim on which a tire is fitted for physical dimension requirements.

Open splice

Any parting at any junction of tread, sidewall, or inner liner that extends to the cord material.

Outer diameter

The overall diameter of an inflated new tire.

Overall width

The linear distance between the exteriors of the sidewalls of an inflated tire, including

elevations due to labeling, decorations, or protective bands or ribs.

Ply

A layer of rubber-coated parallel cords.

Ply separation

A parting of rubber compound between adjacent plies.

Pneumatic tire

A mechanical device made of rubber, chemicals, fabric and steel or other materials, that,

when mounted on an automotive wheel, provides the traction and contains the gas or fluid

that sustains the load.

Radial ply tire

A pneumatic tire in which the ply cords that extend to the beads are laid at substantially 90

degrees to the center line of the tread.

Reinforced tire

A tire designed to operate at higher loads and at higher inflation pressures than the

corresponding standard tire.

Section width

The linear distance between the exteriors of the sidewalls of an inflated tire, excluding

elevations due to labeling, decoration, or protective bands.

Sidewall

The portion of a tire between the tread and bead.

Sidewall separation

The parting of the rubber compound from the cord material in the sidewall.

Specifications

199

Contacting Tesla Roadside Assistance

Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty

period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any

questions and explain the proper procedure for transporting your vehicle.

When contacting Tesla Roadside Assistance, please provide:

• The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can

also been seen on the upper dashboard by looking through the driver's side of the windshield.

• Your exact location.

• The nature of the problem.

If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the

Tesla mobile app.

NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site

for your region.

Regional Phone Number(s)

Mexico: 1-800-228-8145

United States and Canada: 1-877-79TESLA (1-877-798-3752)

NOTE: The phone number is also available by touching Controls > Service.

Roadside Assistance

201

Instructions for Transporters

If Model S must be transported without a flatbed truck,

DO NOT TRANSPORT WITH

then wheel lifts and dollies must be used to ensure that

WHEELS ON THE GROUND

all four wheels are off of the ground. This method may

only be used for a maximum of 35 miles (55 km), and

The front and rear motors in Model S generate power

must not exceed the manufacturer speed rating of the

when the wheels spin. Always transport Model S with all

dollies. With this method, Tesla recommends the vehicle

four tires off the ground. Ensure that the tires are unable

faces forward so that the front wheels are lifted and the

to spin at any time during transport.

rear wheels are on dollies.

WARNING: NEVER TRANSPORT YOUR VEHICLE

NOTE: Transporting Model S with the front wheels on

WITH THE TIRES IN A POSITION WHERE THEY

dollies is not recommended, but may be done if an

CAN SPIN. DOING SO CAN LEAD TO SIGNIFICANT

external steering yoke lock is applied and care is taken

to prevent the front wheels from spinning.

DAMAGE AND OVERHEATING. IN RARE CASES

EXTREME OVERHEATING MAY CAUSE THE

CAUTION: DO NOT TRANSPORT YOUR VEHICLE

SURROUNDING COMPONENTS TO IGNITE.

IF THERE IS ANY CHANCE OF ANY OF THE

WHEELS SPINNING.

CAUTION: Enable Transport Mode (see Activate

Transport Mode on page 203) before winching

Model S onto a flatbed truck. If Transport Mode is

not available or the touchscreen is not accessible,

self-loading dollies or tire skates must be used to

load the vehicle into the approved transportation

position. Tesla is not responsible for any damage

caused by or during the transport of Model S,

including personal property damage or damage

caused by using self-loading dollies or tire skates.

NOTE: Transport Mode is only intended to allow for

winching Model S onto a flatbed truck or repositioning

the vehicle out of a parking space. While in Transport

Mode, the tires are allowed to rotate slowly (under 3

Do not transport Model S using any method that is not

mph or 5 km/h) and for a very short distance (less than

specified by Tesla. Adhere to the instructions provided in

30 feet or 10 meters). See Activate Transport Mode on

the following sections and observe all warnings and

page 203. Exceeding these boundaries can lead to

cautions provided. Damage caused by improper

significant damage and overheating that is not covered

transporting of your vehicle is not covered by the

by the warranty.

warranty.

WARNING: Model S is equipped with high voltage

components that may be compromised as a result

NOTE: Tesla is not liable or responsible for reimbursing

of a collision (see High Voltage Components on

services not dispatched through Tesla Roadside

page 162). Before transporting Model S, it is

Assistance.

important to assume these components are

energized. Always follow high voltage safety

Approved Methods for Transporting

precautions (wearing personal protection

equipment, etc.) until emergency response

A flatbed truck or comparable transport vehicle is the

professionals have evaluated the vehicle and can

recommended method of transporting Model S. The

accurately confirm that all high voltage systems

vehicle can face either direction when using a flatbed.

are no longer energized. Failure to do so may

result in serious injury.

Disable the Self-Leveling Air

Suspension System

NOTE: If Model S has no low voltage power, you need an

external low voltage power supply to use the

touchscreen. See If Vehicle Has No Power on page 205.

202

Instructions for Transporters

Your Model S is equipped with an air suspension system

CAUTION: To avoid damage, only pull the vehicle

that automatically self-levels the vehicle, even when

onto a flatbed truck using a properly-installed tow

power is off. To prevent damage, you must activate Jack

eye. Using the chassis, frame, or suspension

mode to disable self-leveling:

components to pull the vehicle can result in

damage.

1. Touch Controls > Suspension on the touchscreen.

1. Locate the tow eye. The tow eye is located in the

2. Press the brake pedal, and then touch Very High to

front trunk.

maximize height.

3. Touch Controls > Service > Jack Mode.

NOTE: Jack mode cancels when driving speed exceeds

4 mph (7 km/h).

Activate Transport Mode

Transport Mode keeps the parking brake disengaged

while winching Model S onto a flatbed truck. When

active, Transport Mode displays a message indicating

that the vehicle will remain free-rolling. The following are

required to enable Transport Mode:

• Low voltage power. You are unable to use the

touchscreen to activate Transport Mode if Model S

2. Release the front tow eye cover by pressing firmly on

has no power.

its top right perimeter until it pivots inward, then

gently pulling the raised section toward you.

• Model S must detect a key. Transport Mode is

available only when a key is detected.

NOTE: The front tow eye cover is connected to the

vehicle's black negative (-) terminal.

To activate Transport Mode:

1. Ensure the vehicle is in Park.

2. Chock the tires and make sure Model S is secure.

3. Press and hold the brake pedal, and then on the

touchscreen, touch Controls > Service > Towing. The

touchscreen displays a message reminding you how

to properly transport Model S.

4. Press and hold the Transport Mode button until it

turns blue. Model S is now free-rolling and can slowly

be rolled (no faster than walking speed) for short

distances or winched.

To cancel Transport Mode, shift Model S into Park.

NOTE: If the electrical system is not working, and you

therefore cannot use the touchscreen to activate

Transport Mode, use self-loading dollies or tire skates.

Before doing so, always check the manufacturer's

specifications and recommended loading capacity.

3. Fully insert the tow eye into the opening, then turn it

counter-clockwise until securely fastened.

Pull Onto Flatbed Truck From Front

(Using Tow Eye)

NOTE: If Model S has no low voltage power, you need an

external low voltage power supply to open the hood or

use the touchscreen. See If Vehicle Has No Power on

page 205.

Roadside Assistance

203

Instructions for Transporters

2. Release the rear tow eye cover by pressing firmly on

its bottom perimeter until it pivots inward, then

gently pulling the raised section toward you.

4. Attach the winch cable to the tow eye.

CAUTION: Before pulling, make sure the tow

eye is securely tightened.

5. Activate Transport Mode.

6. Pull Model S slowly onto the flatbed truck.

Pull Onto Flatbed Truck From Rear

(Using Tow Eye)

NOTE: If Model S has no low voltage power, you need an

external low voltage power supply to open the hood or

use the touchscreen. See If Vehicle Has No Power on

page 205.

3. Fully insert the tow eye into the opening, then turn it

NOTE: Vehicles equipped with a hitch receiver cannot be

counter-clockwise until securely fastened.

pulled from the rear tow eye. Use the tow bar or hitch

receiver only to pull the vehicle to a safe location, such

as onto a flatbed truck. Do not transport the vehicle with

wheels on the ground.

CAUTION: To avoid damage, only pull the vehicle

onto a flatbed truck using a properly-installed tow

eye. Using the chassis, frame, or suspension

components to pull the vehicle can result in

damage.

1. Locate the tow eye. The tow eye is located in the

front trunk.

4. Attach the winch cable to the tow eye.

CAUTION: Before pulling, make sure the tow

eye is securely tightened.

5. Activate Transport Mode.

6. Pull Model S slowly onto the flatbed truck.

204

Instructions for Transporters

Pull onto the Flatbed Truck From

Front (Without Tow Eye)

CAUTION: To avoid damage, only pull the vehicle

onto a flatbed truck using a properly-installed tow

eye. Using the chassis, frame, or suspension

components to pull the vehicle can result in

damage.

WARNING: If the vehicle is pulled onto the flatbed

truck using this method, all suspension fasteners

should be checked for proper torque and all

components should be visually inspected for

damage prior to driving the vehicle again. If a

fastener is loose, or if any damage is found, the

affected component(s) should be replaced.

It is strongly recommended that you connect the winch

to your vehicle's tow eye, as described previously.

If Vehicle Has No Power

However, if a situation arises in which the tow eye is not

available (lost, misplaced, etc.), the following

instructions describe how to attach tow straps.

If Model S has no low voltage power, perform the

following steps to open the hood or jump start the

1. Attach the tow straps to each of the lower

auxiliary low voltage battery.

suspension arms underneath the front of the vehicle.

Jump Starting the Low Voltage Battery

CAUTION: Model S cannot be used to jump start

another vehicle. Doing so can result in damage.

NOTE: If jump starting Model S using another vehicle,

refer to that vehicle manufacturer's instructions. The

following instructions assume an external low voltage

power supply (such as a portable jump starter) is used.

CAUTION: Avoid short circuits when jump starting

Model S. Connecting cables to the wrong jump

post, touching leads together, etc., can result in

damage to Model S.

1. Open the hood.

2. To protect the underbody from damage, place a

2. Remove the maintenance panel by pulling it upwards

protective barrier (such as a piece of wood) between

to release the trim clips that hold it in place.

the tow strap and underbody.

3. Activate Transport Mode.

4. Pull Model S slowly onto the flatbed truck.

Secure the Tires

The vehicle's tires must be secured onto the truck using

the eight-point tie-down method.

• Ensure any metal parts on the tie-down straps do not

contact painted surfaces or the face of the wheels.

• Do not place tie-down straps over body panels or

through the wheels.

CAUTION: Attaching the tie-down straps to the

chassis, suspension or other parts of the vehicle's

body may cause damage.

Roadside Assistance

205

Instructions for Transporters

3. On top of the low voltage battery, lift the locking tab

that attaches the electrical connector to the

connector housing.

NOTE: The appearance of the electrical connector

and connector housing may vary, but the procedure

remains the same.

6. Connect the low voltage power supply's black

negative (-) cable to the vehicle in the location

shown.

4. On top of the low voltage battery, pull the connector

housing to the left. The electrical connector releases

from the low voltage battery.

7. Turn on the external power supply (refer to the

manufacturer’s instructions). Touch the touchscreen

to wake it up.

NOTE: It may take several minutes to receive enough

power to wake up the touchscreen.

8. When external low voltage power is no longer

5. Release the cover from the red positive (+) jump

required, disconnect both cables, beginning with the

post, and then connect the low voltage power

black negative (-) cable.

supply's red positive (+) cable to the red positive (+)

9. On top of the low voltage battery, push the

jump post.

connector housing towards the electrical connector

CAUTION: To avoid damaging Model S, do not

so that the electrical connector engages the low

allow the positive cable to contact other metal

voltage battery.

components.

10. On top of the low voltage battery, push down the

locking tab that attaches the electrical connector to

the connector housing.

11. Replace the maintenance panel by placing it back in

its original location and pressing down until it is

secure.

12. Close the hood.

206

About this Owner Information

Document Applicability

For the latest and greatest information that is

your vehicle’s touchscreen by touching Controls >

your vehicle depending on the features you purchased,

vehicle configuration, market region and software

version. In contrast, owner information that is provided

by Tesla elsewhere is updated as necessary and may not

contain information unique to your vehicle.

Information about new features is displayed on the

touchscreen after a software update, and can be viewed

at any time by touching Controls > Software > Release

use your vehicle conflicts with information in the Release

Copyrights and Trademarks

Notes, the Release Notes take precedence.

and all vehicle software is subject to copyright and other

Illustrations

intellectual property rights of Tesla, Inc. and its licensors.

This material may not be modified, reproduced or

The illustrations provided in this document are for

copied, in whole or in part, without the prior written

demonstration purposes only. Depending on vehicle

permission of Tesla, Inc. and its licensors. Additional

options, software version and market region, the

information is available upon request. Tesla uses

information displayed on the touchscreen in your vehicle

software created by the Open Source community. Please

may appear slightly different.

visit Tesla’s Open Source software website at http://

www.tesla.com/opensource. HD Radio is a registered

Feature Availability

trademark of iBiquity Digital Corporation. The following

are trademarks or registered trademarks of Tesla, Inc. in

the United States and other countries:

Some features are available only on some vehicle

configurations and/or only in specific market regions.

does not guarantee they are available on your specific

vehicle.

Errors or Inaccuracies

All specifications and descriptions are known to be

accurate at time of publishing. However, because

continuous improvement is a goal at Tesla, we reserve

the right to make product modifications at any time. To

communicate any inaccuracies or omissions, or to

provide general feedback or suggestions regarding the

ownersmanualfeedback@tesla.com.

Location of Components

Owner information may specify the location of a

component as being on the left or right side of the

vehicle. As shown, left (1) and right (2) represent the

side of the vehicle when sitting inside.

All other trademarks contained in this document are the

property of their respective owners and their use herein

does not imply sponsorship or endorsement of their

products or services. The unauthorized use of any

trademark displayed in this document or on the vehicle

is strictly prohibited.

Consumer Information

207

Disclaimers

and research by Tesla and its partners for the

Event Data Recorder (EDR)

improvement and design of our vehicles and systems; to

defend Tesla; and as otherwise may be required by law.

Model S is equipped with an event data recorder (EDR).

In servicing your vehicle, Tesla can potentially resolve

The main purpose of an EDR is to record, in certain crash

issues remotely simply by reviewing your vehicle’s data

or near crash-like situations, such as an air bag

log.

deployment or hitting a road obstacle, data to better

understand how the vehicle's systems performed. The

Tesla’s telematics system wirelessly transmits vehicle

EDR is designed to record data related to vehicle

information to Tesla on a periodic basis. The data is used

dynamics and safety systems for a short period of time,

as previously described and helps ensure the proper

typically 30 seconds or less. The EDR in Model S is

maintenance of your vehicle. Additional Model S features

designed to record data such as:

may use your vehicle’s telematics system and the

information provided, including features such as

• How various systems in your vehicle were operating;

charging reminders, software updates, and remote

access to, and control of, various systems of your

• Whether or not the driver and passenger safety belts

vehicle.

were buckled/fastened;

• How far (if at all) the driver was depressing the

Tesla does not disclose the data recorded in your vehicle

accelerator and/or brake pedal; and,

to any third party except when:

• How fast the vehicle was traveling.

• An agreement or consent from the vehicle’s owner

(or the leasing company for a leased vehicle) is

The data can help provide a better understanding of the

obtained.

circumstances in which crashes and injuries occur.

• Ocially requested by the police or other authorities.

NOTE: EDR data is recorded by your vehicle only if a

• Used as a defense for Tesla.

non-trivial crash situation occurs; no data is recorded by

the EDR under normal driving conditions and no

• Ordered by a court of law.

personal data (for example, name, gender, age, and

• Used for research purposes without disclosing details

crash location) is recorded. However, other parties, such

of the vehicle owner or identification information.

as law enforcement, could combine the EDR data with

the type of personally identifying data routinely

• Disclosed to a Tesla aliated company, including

acquired during a crash investigation.

their successors or assigns, or our information

systems and data management providers.

To read data recorded by an EDR, special equipment is

required, and access to the vehicle or the EDR is needed.

For additional information regarding how Tesla

In addition to the vehicle manufacturer, other parties,

processes data collected from your vehicle, please

such as law enforcement, that have the special

review Tesla's Privacy Notice at http://www.tesla.com/

equipment, can read the information if they have access

about/legal.

to the vehicle or the EDR. Tesla may also access the EDR

remotely in some crash circumstances.

Data Sharing

Vehicle Telematics

For quality assurance and to support the continuous

improvement of advanced features such as Autopilot,

Model S is equipped with electronic modules that

your Model S may collect analytics, road segment,

monitor and record data from various vehicle systems,

diagnostic, and vehicle usage data and send to Tesla for

including the motor, Autopilot components, Battery,

analysis. This analysis helps Tesla improve products and

braking and electrical systems. The electronic modules

services by learning from the experience of billions of

record information about various driving and vehicle

miles that Tesla vehicles have driven. Although Tesla

conditions, including braking, acceleration, trip and

shares this data with partners that contribute similar

other related information regarding your vehicle. These

data, the collected information does not identify you

modules also record information about the vehicle’s

personally and can be sent to Tesla only with your

features such as charging events and status, the

explicit consent. In order to protect your privacy,

enabling/disabling of various systems, diagnostic

personal information is either not logged at all, is subject

trouble codes, VIN, speed, direction and location.

to privacy preserving techniques, or is removed from

any reports before being sent to Tesla. You have control

The data is stored by the vehicle and may be accessed,

over what data you share by touching Controls >

used and stored by Tesla service technicians during

Software > Data Sharing.

vehicle servicing or periodically transmitted to Tesla

wirelessly through the vehicle’s telematics system. This

For additional information regarding how Tesla

data may be used by Tesla for various purposes,

processes data collected from your vehicle, please

including, but not limited to: providing you with Tesla

review Tesla's Privacy Notice at http://www.tesla.com/

telematics services; troubleshooting; evaluation of your

about/legal.

vehicle’s quality, functionality and performance; analysis

208

Disclaimers

NOTE: Although Model S uses GPS in connection with

driving and operation, as discussed in this owner's

manual, Tesla does not record or store vehicle-specific

GPS information, except the location where a crash

occurred. Consequently, Tesla is unable to provide

historical information about a vehicle's location (for

example, Tesla is unable to tell you where Model S was

parked/traveling at a particular date/time).

Quality Control

You might notice a few miles/km on the odometer when

you take delivery of your Model S. This is a result of a

comprehensive testing process that ensures the quality

of your Model S.

The testing process includes extensive inspections

during and after production. The final inspection takes

place at Tesla and includes a road test conducted by a

technician.

California Proposition 65

WARNING: Operating, servicing and maintaining a

passenger vehicle or off-highway motor vehicle

can expose you to chemicals including phthalates

and lead, which are known to the State of

California to cause cancer and birth defects or

other reproductive harm. To minimize exposure,

wear gloves or wash your hands frequently when

servicing your vehicle. For more information go to:

www.P65Warnings.ca.gov/passenger-vehicle.

WARNING: Certain components of this vehicle

such as airbag modules and seat belt pre-

tensioners may contain Perchlorate Material.

Special handling may be required for service or

vehicle end of life disposal. See www.dtsc.ca.gov/

hazardouswaste/perchlorate.

WARNING: Battery posts, terminals, and related

accessories contain lead and lead compounds.

Wash hands after handling.

Consumer Information

209

Reporting Safety Defects

Contacting Tesla

For detailed information about your Model S, go to

http://www.tesla.com and log on to your Tesla account

or sign up to get an account.

If you have any questions or concerns about your

Model S, in the United States, Canada or Puerto Rico,

call 1-877-79TESLA (1-877-798-3752) and in Mexico, call

1-800-228-8145.

NOTE: You can also use voice commands to provide

feedback to Tesla. Say "Report", "Feedback", or "Bug

report" followed by brief comments. Model S takes a

snapshot of its systems, including your current location,

vehicle diagnostic data, and screen captures of the

touchscreen and instrument panel. Tesla periodically

reviews these notes and uses them to continue

improving Model S.

Reporting Safety Defects - US

If you believe that Model S has a defect which could

cause a crash or could cause injury or death, you should

immediately inform the National Highway Trac Safety

Administration (NHTSA) in addition to notifying Tesla.

If NHTSA receives similar complaints, it may open an

investigation. If it finds that a safety defect exists in a

group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved in

individual problems between you, your dealer, or Tesla.

To contact NHTSA, you may call the Vehicle Safety

Hotline toll-free at 1-888-327-4236

(TTY: 1-800-424-9153); go to www.safercar.gov; or write

to: Administrator, National Highway Trac Safety, 1200

New Jersey Avenue SE., Washington, DC 20590. You can

also obtain other information about motor vehicle safety

from www.safercar.gov.

Reporting Safety Defects - Canada

If you believe that your Model S has a defect which

could cause a crash or could cause injury or death, you

should immediately inform Transport Canada, in addition

to notifying Tesla. To contact Transport Canada, call their

toll-free number: 1-800-333-0510.

210

Radio Regulatory Compliance

FCC and IC Certification

Component

Manufacturer

Model

Operating Frequency (MHz)

FCC ID

B Pillar Endpoint

Tesla

1614291

2AEIM-1614291

20098-1614291

13.56

2400-2483.5

6000-8500

Security Controller

Tesla

1614280

2400-2483.5

2AEIM-1614280

20098-1614280

Fascia Endpoint

Tesla

1613851

2AEIM-1613851

20098-1613851

2400-2483.5

6000-8500

Key fob

Tesla

1614283

2AEIM-1614283

20098-1614283

2400-2483.5

6000-8500

TPMS

Tesla

1472547G

2400-2483.5

2AEIM-1472547G

20098-1472547G

Radar (if equipped)

Continental

ARS 4-B

76000-77000

OAYARS4B

4135A-ARS4B

Homelink (if equipped)

Gentex

ADHL5C

286-440MHz

NZLADHL5C

4112A-ADHL5C

CarPC

Tesla

1960000

XMR2020AG525RGL

10224A-2020AG525R

YZP-ATC5CPC001

7414C-ATC5CPC001

Wireless Charger

Tesla

WC4

2AEIM-WC4

20098-WC4

127.72 KHz

13.56

2400-2483.5

Wireless Charger

Tesla

WC3

127.72KHz

2AEIM-WC3

20098-WC3

BT USB hub

Tesla

1642783

2400-2483.5

2AEIM-1642783

20098-1642783

In-cabin radar*

Tesla

1616631

60000-64000

2AEIM-1616631

20098-1616631

* The in-cabin radar is restricted to factory installation.

The devices listed above comply with Part 15 of the FCC rules and Industry Canada's license-exempt RSS

Standard(s) and EU Directive 2014/53/EU.

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this

device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by Tesla could void your authority to operate the equipment.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.

L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)

l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en

compromettre le fonctionnement.

Radiation Exposure Statement

The products comply with the FCC/IC RF Exposure for Low Power Consumer Wireless Power Transfer. RF exposure

limits are set forth for an uncontrolled environment and are safe for intended operation as described in this manual.

The farthest RF exposure demonstrated by compliance was at 20cm and farther from the user's body; set the device

to low output power if such function is available.

Consumer Information

211

Radio Regulatory Compliance

Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour unenvironnement non

contrôlé.

Déclaration d'exposition aux radiations

Le produit est conforme à l'exposition RF IC pour le transfert de puissance sans fil de consommateurs de faible

puissance. La limite d'exposition RF fixée pour un environnement non contrôlé est sans danger pour le

fonctionnement prévu tel que décrit dans ce manuel. L'exposition RF supplémentaire que la conformité a été

démontrée à 20cm et plus de séparation du corps de l'utilisateur ou de mettre l'appareil à la puissance de sortie

inférieure si une telle fonction est disponible.

Mexico

IFT-008-SCFI-2015 / NOM-208-SCFI-2016

Key fob, model: 1614283, IFT#: RLVTE1621-3394

TPMS, model: 1472547G, IFT#: RCPTE1421-4384

La operación de este equipo está sujeta a las siguientes dos condiciones:

1. Es posible que este equipo o dispositivo no cause interferencia perjudicial.

2. Este equipo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Radio Frequency Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15

of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio communications. However,

there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment off and on, try to

correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician to help.

CAUTION: This equipment and its antennas must not be co-located or operated with another antenna or

transmitter.

Canada

CAN ICES-003 (B)/NMB-003(B)

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.

L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareilne doit pas produire de brouillage, et (2)

l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en

compromettre lefonctionnement.

Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour unenvironnement non

contrôlé.

212

Troubleshooting Alerts

(APP_w207)

Autosteer temporarily unavailable

Autosteer is currently unavailable. This could be a temporary condition due to external conditions that include:

• Missing or faded lane markers

• Narrow or winding roads

• Poor visibility due to rain, snow, fog, or other weather conditions

• Extremely hot or cold temperatures

• Bright light due to other vehicle headlights, direct sunlight, or other light sources

If the alert is caused by a temporary factor like these, no action or service is typically needed. Continue to your

destination. The alert will clear and Autosteer will be available once the condition is no longer present.

Please note that the minimum speed to initiate Autosteer when there is no vehicle detected ahead of you and while

driving on a road with visible lane markings is 18 mph (30 km/h), unless certain vehicle and environmental conditions

are met. If a vehicle is detected ahead of you:

• You can initiate Autosteer at any speed under 90 mph (150 km/h).

• You can even initiate Autosteer when stationary, provided the other vehicle is at least 5 feet (150 cm) in front of

you.

This alert will be present if you have temporarily exceeded 90 mph (150 km/h) with Autosteer active, and Autosteer

will not be available for the rest of your current drive.

NOTE: If this alert becomes active while you are driving in Germany, Autosteer should again be available once your

vehicle is traveling below 90 mph (150 km/h).

If Autosteer is not available by the time you reach your destination, and remains unavailable during your next

planned drive, the problem might be one of these issues:

• Damage or obstruction caused by mud, ice, snow, or other environmental factors

• Obstruction caused by an object mounted on the vehicle, like a bike rack

• Obstructions caused by adding paint or adhesive products like wraps, stickers, or rubber coatings to your vehicle

• A damaged or misaligned bumper

The solution might be as simple as washing your vehicle. If you do not find any obvious obstructions or you find

damage to the vehicle, schedule service at your convenience. Your vehicle is OK to drive in the meantime.

For more information, see Autosteer on page 88.

(APP_w218)

Autosteer speed limit exceeded

Take control of

steering yoke

Autosteer is unavailable because your vehicle has exceeded the maximum speed limit for this driver assistance

feature. Autosteer is only available at speeds up to 90 mph (150 km/h).

Take immediate control of the steering yoke and maintain control until you reach your destination. Your vehicle is OK

to drive.

In most cases, Autosteer will not be available for the rest of your current drive. To reset it, you will need to bring the

vehicle to a complete stop and shift into Park. When you shift into Drive to travel to your next destination, Autosteer

should again be available.

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Troubleshooting Alerts

Please note that the minimum speed to initiate Autosteer when there is no vehicle detected ahead of you and while

driving on a road with visible lane markings is 18 mph (30 km/h), unless certain vehicle and environmental conditions

are met.

If a vehicle is detected ahead of you:

• You can initiate Autosteer at any speed under 90 mph (150 km/h).

• You can even initiate Autosteer when stationary, provided the other vehicle is at least 5 feet (150 cm) in front of

you.

NOTE: If this alert becomes active while you are driving in Germany, Autosteer should again be available once your

vehicle is traveling below 90 mph (150 km/h).

If Autosteer is not available during your next drive, and remains unavailable throughout subsequent drives, schedule

service at your convenience. Your vehicle is OK to drive in the meantime.

For more information, see Autosteer on page 88.

(APP_w221)

Cruise control unavailable

Reduced front radar visibility

Trac-Aware Cruise Control and Autosteer are unavailable because the radar located in the front bumper area of

your vehicle has no or low visibility. Continue to your destination. Your vehicle is OK to drive.

Trac-Aware Cruise Control and Autosteer will remain unavailable as long as the radar lacks adequate visibility. This

could be a temporary obstruction caused by factors like snow, ice, dirt, or mud. If the alert is caused by a temporary

factor like these, no action might be needed: the condition might clear during your drive.

If the alert persists throughout your drive, examine the front bumper before your next planned drive and attempt to

clear any obstruction.

• See the About Autopilot on page 81 sections “How It Works” and “Cleaning Cameras and Sensors” for more on

the radar location and care needed if clearing dirt / debris from that area of the vehicle.

• See Cleaning on page 178 for general cleaning tips and cautions.

Once the radar regains adequate visibility, the alert will clear and both Trac-Aware Cruise Control and Autosteer

should again be available.

If this alert persists throughout subsequent drives but no obstruction is visible on the front bumper where the radar

is located, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.

(APP_w222)

Cruise control unavailable

Reduced front camera visibility

Trac-Aware Cruise Control and Autosteer are unavailable because one or more of the front cameras in your vehicle

is blocked or blinded by external conditions. Continue to your destination. Your vehicle is OK to drive.

Trac-Aware Cruise Control and Autosteer will remain unavailable while a front camera lacks adequate visibility.

Cameras can be blocked or blinded due to many factors that include:

• Dirt or debris on the camera surface

• Environmental conditions like rain, fog, snow, or dew

• Bright sunlight or glare from another light source

• Condensation (water droplets or mist) on the camera surface

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Troubleshooting Alerts

This is often a temporary issue that will clear up when condensation evaporates or a particular environmental

condition is no longer present.

If the alert does not clear by the end of your drive, inspect and clean the front camera area at the top center of the

windshield before your next planned drive. Check the camera surface for condensation, dirt, or other debris and

attempt to clear any obstruction. See the About Autopilot on page 81 sections “How It Works” and “Cleaning

Cameras and Sensors” for more on front camera location and tips for careful cleaning.

Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it

quicker by following these steps:

1. Pre-condition the cabin with the temperature set to High and A/C turned ON.

2. Turn on the front windshield defroster.

Once all front cameras regain adequate visibility, the alert will clear and both Trac-Aware Cruise Control and

Autosteer should again be available.

If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your

earliest convenience. Your vehicle is OK to drive in the meantime.

(APP_w224)

Cruise control unavailable

Continue driving to allow cameras to calibrate

Trac-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully

calibrated. Continue to your destination. Your vehicle is OK to drive.

Trac-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.

Your vehicle must maneuver with great precision when features like Trac-Aware Cruise Control and Autosteer are

active. Before these features can be used for the first time, the cameras must complete an initial self-calibration.

Occasionally, one or more cameras can become uncalibrated.

For your convenience, a calibration progress indicator is displayed on the touchscreen. Calibration typically

completes after your vehicle has driven 20-25 miles (32-40 km), but the distance varies depending on road and

environmental conditions. For example, driving on a straight road with highly visible lane markings helps the

cameras calibrate quicker.

See Drive to Calibrate Cameras on page 82 for more information.

When calibration is complete, Trac-Aware Cruise Control and Autosteer should be available.

If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or

more, or Trac-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration,

schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.

(APP_w304)

Camera blocked or blinded

Clean camera or wait for it to regain visibility

One or more of the vehicle cameras is blocked or blinded due to external conditions. When the cameras cannot

provide accurate visual information, some or all Autopilot features may be temporarily unavailable.

Cameras can be blocked or blinded due to many factors, including:

• Dirt or debris on the camera surface

• Environmental conditions like rain, fog, snow, or dew

• Bright sunlight or glare from another light source

• Condensation (water droplets or mist) on the camera surface

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Troubleshooting Alerts

Continue to your destination. Your vehicle is OK to drive.

This is often a temporary issue that will be resolved when condensation evaporates or a particular environmental

condition is no longer present.

If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or

other debris.

For camera locations, see About Autopilot on page 81.

Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see

Cleaning Cameras and Sensors on page 83.

If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera

enclosures for condensation.

Although condensation inside the camera enclosures cannot be wiped clean, you can usually clear it faster by

following these steps:

1. Pre-condition the cabin with the temperature set to High and A/C turned ON.

2. Turn on the front windshield defroster.

3. Direct the air vents toward the door pillar cameras.

For more information on clearing condensation from camera enclosures, see Cleaning Cameras and Sensors on page

83.

If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and

following recommended steps to clear condensation, schedule service at your next convenient opportunity. Your

vehicle is OK to drive in the meantime.

(BMS_a064)

Maximum battery charge level reduced

OK to drive - Schedule service

Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.

As a result, maximum charge level and range are reduced. Service is required to restore full performance.

Your vehicle is OK to drive and charge.

If this alert persists, schedule service soon. Without service, your vehicle's maximum charge level and range will

remain limited.

For more information on the high voltage battery, see High Voltage Battery Information on page 164.

(BMS_a066)

Maximum charge level and range may be reduced

OK to drive - Schedule service soon

Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.

As a result, maximum charge level and range may be reduced. Service is required to restore full performance.

Your vehicle is OK to drive.

If this alert persists, schedule service at your earliest convenience. Without service, you may notice further

reductions in your vehicle's maximum charge level and range.

For more information on the high voltage battery, see High Voltage Battery Information on page 164.

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217

Troubleshooting Alerts

(BMS_a067)

High voltage battery performance limited

OK to drive - Schedule service soon

Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.

Service is required to restore full performance.

Your vehicle is OK to drive.

You may notice that your vehicle's maximum range is reduced.

You may also notice that your vehicle takes longer to charge than before (maximum charge rate may vary, as always,

based on location, power source, and charging equipment).

While this alert remains present, it is recommended that you keep your vehicle charged to 30% capacity or higher.

This can help avoid any discrepancy between the estimated range displayed on your vehicle's touchscreen and the

actual high voltage battery charge level.

It is recommended that you schedule service at your earliest convenience. Without service, your vehicle may

continue to show further reductions in maximum range and charging performance, and may also begin to show

reduced power and acceleration when driving.

For more information on the high voltage battery, see High Voltage Battery Information on page 164.

(BMS_a068)

High voltage battery requires service

Acceleration and charging performance reduced

Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.

Service is required to restore full performance.

Your vehicle is OK to drive.

You may notice that your vehicle's top speed is reduced and it responds slower than previously to acceleration

requests. Your vehicle's maximum range may also be reduced.

You may also notice that your vehicle takes longer to charge than before (maximum charge rate may vary, as always,

based on location, power source, and charging equipment).

While this alert remains present, it is recommended that you keep your vehicle charged to 30% capacity or higher.

This can help avoid any discrepancy between the estimated range displayed on your vehicle's touchscreen and the

actual high voltage battery charge level.

It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle may continue

to show reduced power, acceleration, range, and charging performance.

For more information on the high voltage battery, see High Voltage Battery Information on page 164.

(BMS_a069)

Battery charge level low

Charge now

Your vehicle has detected that the high voltage battery does not have enough energy remaining to support driving.

It is recommended that you charge your vehicle immediately.

Your vehicle will be unable to drive or continue driving until charged.

If this alert is present while you are driving, your vehicle needs to shut down. A separate vehicle alert should be

present to indicate this condition. It is also possible your vehicle may shut down unexpectedly.

218

Troubleshooting Alerts

If this alert is present when your vehicle is parked, you may be unable to drive.

This alert is usually present because your vehicle's high voltage battery charge level has been reduced through

normal operation.

Charging your vehicle should restore your vehicle's ability to drive.

If this alert occurs during subsequent drives, despite a displayed battery charge level of 5% or higher, it is

recommended that you schedule service at your earliest convenience.

For more information on the high voltage battery, see High Voltage Battery Information on page 164.

For more information on charging, see Charging Instructions on page 165.

(CC_a001)

Unable to charge - Insucient grounding

Proper wiring or outlet grounding must be verified

What this alert means:

No ground connection detected in the Wall Connector.

What to do:

Have the Wall Connector inspected by an electrician to make sure it is properly grounded. Your electrician should

ensure there is proper grounding at your circuit breaker or power distribution box and also ensure that appropriate

connections are made to the Wall Connector.

For more information, see the installation guide for your Wall Connector.

(CC_a002)

Unable to charge - Insucient grounding

Disconnect and retry or use different equipment

What this alert means:

Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn

OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try

reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.

For more information, see the installation guide for your Wall Connector.

(CC_a003)

Unable to charge - Wall Connector GFCI tripped

Disconnect and retry or use different equipment

What this alert means:

Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn

OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try

reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.

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219

Troubleshooting Alerts

For more information, see the installation guide for your Wall Connector.

(CC_a004)

Unable to charge - Wall Connector issue

Wall Connector needs service

What this alert means:

Wall Connector hardware issue. Possible issues include:

1. Contactor not working

2. Self-test of internal ground fault monitoring circuit failed

3. Thermal sensor disconnected

4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit

breaker ON again. Then try reconnecting the Wall Connector to the vehicle.

3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the

instructions in the Wall Connector Installation Manual.

4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by

reconnecting the Wall Connector to the vehicle.

5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

(CC_a005)

Unable to charge - Wall Connector GFCI tripped

Disconnect and retry or use different equipment

What this alert means:

Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn

OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try

reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.

For more information, see the installation guide for your Wall Connector.

(CC_a006)

Unable to charge - Wall Connector overcurrent

Disconnect and retry or use different equipment

What this alert means:

Over current protection.

What to do:

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Troubleshooting Alerts

Reduce the vehicle's charge current setting. If the issue persists, service is required.

For more information, see the installation guide for your Wall Connector.

(CC_a007)

Unable to charge - Input voltage too high

Voltage must be within Wall Connector rating

What this alert means:

Over or under voltage protection.

What to do:

Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.

For more information, see the installation guide for your Wall Connector.

(CC_a008)

Unable to charge - Input voltage too low

Voltage must be within Wall Connector rating

What this alert means:

Over or under voltage protection.

What to do:

Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.

For more information, see the installation guide for your Wall Connector.

(CC_a009)

Unable to charge - Input wired incorrectly

Input wiring to Wall Connector must be corrected

What this alert means:

Input miswired: possibly Line and Neutral are swapped.

What to do:

The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.

For more information, see the installation guide for your Wall Connector.

(CC_a010)

Unable to charge - Wall Connector issue

Wall Connector needs service

What this alert means:

Wall Connector hardware issue. Possible issues include:

1. Contactor not working

2. Self-test of internal ground fault monitoring circuit failed

3. Thermal sensor disconnected

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Troubleshooting Alerts

4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit

breaker ON again. Then try reconnecting the Wall Connector to the vehicle.

3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the

instructions in the Wall Connector Installation Manual.

4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by

reconnecting the Wall Connector to the vehicle.

5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

(CC_a011)

Unable to charge - Wall Connector too hot

Let Wall Connector cool and try again

What this alert means:

Over temperature protection (latchoff).

What to do:

Make sure the Wall Connector is not covered by anything and that there is no heat source nearby. If the problem

persists in normal ambient temperatures (under 100°F or 38°C) , service is required.

For more information, see the installation guide for your Wall Connector.

(CC_a012)

Unable to charge - Wall connection too hot

Outlet or Wall Connector wiring must be checked

High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is

getting too warm, so charging has stopped to protect the wiring and Wall Connector.

This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.

This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an

electrician.

To regain normal charge operation, try the following steps.

If the Wall Connector is plugged into a wall outlet, make sure:

• The plug is fully inserted into the receptacle / outlet

• The plug / outlet area is not blocked or covered by anything

• There is no heat source nearby

If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the building wiring

connection to the Wall Connector. They should make sure that all wires are properly connected and torqued

according to the installation guide for the Wall Connector.

For more information, see the installation guide for your Wall Connector.

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Troubleshooting Alerts

(CC_a013)

Unable to charge - Charge handle too hot

Check charge handle or charge port for debris

What this alert means:

Over temperature protection (latchoff).

What to do:

Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by

anything, and there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100°F or

38°C) , service is required.

For more information, see the installation guide for your Wall Connector.

(CC_a014)

Unable to charge - Wall Connector issue

Wall Connector needs service

What this alert means:

Wall Connector hardware issue. Possible issues include:

1. Contactor not working

2. Self-test of internal ground fault monitoring circuit failed

3. Thermal sensor disconnected

4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit

breaker ON again. Then try reconnecting the Wall Connector to the vehicle.

3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the

instructions in the Wall Connector Installation Manual.

4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by

reconnecting the Wall Connector to the vehicle.

5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

(CC_a015)

Unable to charge - Vehicle connection issue

Insert charge handle fully into charge port

What this alert means:

A communication error occurred between the Wall Connector and the vehicle.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

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Troubleshooting Alerts

1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit

breaker ON again, then try reconnecting the Wall Connector to the vehicle.

2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a

Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.

3. If the issue persists, service is required.

For more information, see the installation guide for your Wall Connector.

(CC_a016)

Unable to charge - Vehicle connection issue

Insert charge handle fully into charge port

What this alert means:

A communication error occurred between the Wall Connector and the vehicle.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit

breaker ON again, then try reconnecting the Wall Connector to the vehicle.

2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a

Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.

3. If the issue persists, service is required.

For more information, see the installation guide for your Wall Connector.

(CC_a017)

Unable to charge - Vehicle connection issue

Insert charge handle fully into charge port

What this alert means:

A communication error occurred between the Wall Connector and the vehicle.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit

breaker ON again, then try reconnecting the Wall Connector to the vehicle.

2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a

Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.

3. If the issue persists, service is required.

For more information, see the installation guide for your Wall Connector.

(CC_a018)

Unable to charge - Vehicle connection issue

Insert charge handle fully into charge port

What this alert means:

A communication error occurred between the Wall Connector and the vehicle.

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Troubleshooting Alerts

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit

breaker ON again, then try reconnecting the Wall Connector to the vehicle.

2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a

Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.

3. If the issue persists, service is required.

For more information, see the installation guide for your Wall Connector.

(CC_a019)

Unable to charge - Vehicle connection issue

Insert charge handle fully into charge port

What this alert means:

A communication error occurred between the Wall Connector and the vehicle.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit

breaker ON again, then try reconnecting the Wall Connector to the vehicle.

2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a

Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.

3. If the issue persists, service is required.

For more information, see the installation guide for your Wall Connector.

(CC_a020)

Unable to charge - Wall Connector issue

Wall Connector needs service

What this alert means:

Wall Connector hardware issue. Possible issues include:

1. Contactor not working

2. Self-test of internal ground fault monitoring circuit failed

3. Thermal sensor disconnected

4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit

breaker ON again. Then try reconnecting the Wall Connector to the vehicle.

3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the

instructions in the Wall Connector Installation Manual.

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Troubleshooting Alerts

4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by

reconnecting the Wall Connector to the vehicle.

5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

(CC_a021)

Unable to charge - No primary Wall Connector

Check that primary unit is powered and available

What this alert means:

Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.

What to do:

Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:

1. Only one of the Wall Connectors is set as primary.

2. All other Wall Connectors linked to the primary unit are set to paired position (position F).

For more information, see the installation guide for your Wall Connector.

(CC_a022)

Unable to charge - More than 1 primary unit

Ensure only 1 Wall Connector is set as primary

What this alert means:

Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.

What to do:

Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:

1. Only one of the Wall Connectors is set as primary.

2. All other Wall Connectors linked to the primary unit are set to paired position (position F).

For more information, see the installation guide for your Wall Connector.

(CC_a023)

Unable to charge - Too many Wall Connectors

Ensure no more than 3 units paired with primary

What this alert means:

Load sharing (circuit breaker sharing) network: More than three Wall Connectors are paired with the same primary

unit.

What to do:

Consult your electrician to have one or more paired Wall Connectors moved to a different circuit and disconnected

(unpaired) from this load sharing (circuit breaker sharing) network.

For more information, see the installation guide for your Wall Connector.

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Troubleshooting Alerts

(CC_a024)

Unable to charge - Low Wall Connector current

Primary unit current setting must be increased

What this alert means:

Incorrect rotary switch setting.

What to do:

Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They

should first make sure there is no power to the Wall Connector. The correlation between switch setting and current

should be printed on the inside of the Wall Connector. Your electrician should also refer to the Set the Operating

Current section in the Wall Connector Installation Manual.

If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the

rotary switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector

to receive at least 6A of charge current.

Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least

3 * 6A = 18A or greater.

For more information, see the installation guide for your Wall Connector.

(CC_a025)

Unable to charge - Wall Connector issue

Wall Connector needs service

What this alert means:

Wall Connector hardware issue. Possible issues include:

1. Contactor not working

2. Self-test of internal ground fault monitoring circuit failed

3. Thermal sensor disconnected

4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit

breaker ON again. Then try reconnecting the Wall Connector to the vehicle.

3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the

instructions in the Wall Connector Installation Manual.

4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by

reconnecting the Wall Connector to the vehicle.

5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

Consumer Information

227

Troubleshooting Alerts

(CC_a026)

Unable to charge - Wall Connector issue

Wall Connector needs service

What this alert means:

Wall Connector hardware issue. Possible issues include:

1. Contactor not working

2. Self-test of internal ground fault monitoring circuit failed

3. Thermal sensor disconnected

4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit

breaker ON again. Then try reconnecting the Wall Connector to the vehicle.

3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the

instructions in the Wall Connector Installation Manual.

4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by

reconnecting the Wall Connector to the vehicle.

5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

(CC_a027)

Unable to charge - Wall Connector issue

Wall Connector needs service

What this alert means:

Wall Connector hardware issue. Possible issues include:

1. Contactor not working

2. Self-test of internal ground fault monitoring circuit failed

3. Thermal sensor disconnected

4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit

breaker ON again. Then try reconnecting the Wall Connector to the vehicle.

3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the

instructions in the Wall Connector Installation Manual.

4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by

reconnecting the Wall Connector to the vehicle.

5. If the issue persists, the Wall Connector requires service.

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Troubleshooting Alerts

For more information, see the installation guide for your Wall Connector.

(CC_a028)

Unable to charge - Incorrect switch setting

Wall Connector rotary switch must be adjusted

What this alert means:

Incorrect rotary switch setting.

What to do:

Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They

should first make sure there is no power to the Wall Connector. The correlation between switch setting and current

should be printed on the inside of the Wall Connector. Your electrician should also refer to the Set the Operating

Current section in the Wall Connector Installation Manual.

If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the

rotary switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector

to receive at least 6A of charge current.

Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least

3 * 6A = 18A or greater.

For more information, see the installation guide for your Wall Connector.

(CC_a029)

Unable to charge - Vehicle connection issue

Insert charge handle fully into charge port

What this alert means:

A communication error occurred between the Wall Connector and the vehicle.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit

breaker ON again, then try reconnecting the Wall Connector to the vehicle.

2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a

Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.

3. If the issue persists, service is required.

For more information, see the installation guide for your Wall Connector.

(CC_a030)

Unable to charge - Primary / paired unit mismatch

Wall Connector current ratings must match

What this alert means:

Load sharing (circuit breaker sharing) network: The paired Wall Connectors have different maximum current

capabilities.

What to do:

Consumer Information

229

Troubleshooting Alerts

Only Wall Connectors with the same maximum current capabilities can be paired in a load sharing (circuit breaker

sharing) network. Have your electrician inspect the type labels on the Wall Connectors and make sure the current

capabilities match. It is further recommended that your electrician only pair Wall Connectors with the same part

number, as an easy way to make sure paired units are compatible.

For more information, see the installation guide for your Wall Connector.

(CC_a041)

Charge rate reduced - Wall connection hot

Outlet or Wall Connector wiring must be checked

High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is

getting too warm, so charging has been slowed to protect the wiring and Wall Connector.

This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.

This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an

electrician.

To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall

Connector. They should make sure that all wires are properly connected and torqued according to the installation

guide for the Wall Connector.

For more information, see the installation guide for your Wall Connector.

(CC_a043)

Wall Connector configuration must be completed

Refer to Installation Guide to enable charging

What this alert means:

Wall Connector configuration is incomplete.

What to do:

The Wall Connector needs to be commissioned to appropriately configure the circuit breaker size and protective

earth connection type.

For more information, refer to Commissioning Procedure in the Wall Connector Installation Manual. If the issue

persists, contact an electrician to inspect the building wiring connection to the Wall Connector. They should make

sure the power output and grounding connections are properly configured according to the installation guide for the

Wall Connector.

For more information, see the installation guide for your Wall Connector.

(CP_a004)

Charging equipment not recognized

Try again or try different equipment

The charge port is unable to detect whether a charge cable is inserted or the type of charge cable connected.

If this alert appears while a charge cable is connected, it should be determined whether the issue is caused by the

charging equipment or the vehicle. Try charging the vehicle using different external charging equipment (charge

cable, charging station, charging stall, etc.).

• If the vehicle begins charging, the issue was likely with the equipment.

• If the vehicle still does not charge, the issue may be with the vehicle.

230

Troubleshooting Alerts

If this alert appears while a charge cable is not connected or if the issue is suspected to be with the vehicle, inspect

the charge port inlet and the charge cable connector for any obstructions (use a flashlight as necessary). Debris,

moisture, and/or foreign objects present in the charge port inlet or the charge cable connector can prevent the

charge port from properly detecting charge cables.

It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try

re-inserting the cable into the charge port. Charging should now be possible.

As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate

an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:

• Try charging with multiple, different types of charging equipment.

• Make sure any charge port inlet obstruction has been removed.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can

be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 131 for more

details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's

manufacturer's provided documentation for troubleshooting tips.

For more information on charging, see Charging Instructions on page 165.

(CP_a010)

Charging equipment communication error

Try again or try different equipment

Your vehicle is unable to charge because it cannot communicate effectively with the external charging equipment. It

cannot sense a valid control pilot signal coming from the charging equipment.

First, confirm the lack of effective communication is caused by the external charging equipment rather than an issue

with your vehicle. This is usually the case.

Try charging the vehicle using different external charging equipment (including charge cable, charging station, or

charging stall).

• If the vehicle begins charging, the issue was likely with the equipment.

• If the vehicle still does not charge, the issue may be with the vehicle.

If the issue is suspected to be with the vehicle, inspect the charge port inlet and the charge cable connector for any

obstructions (use a flashlight as necessary). Debris, moisture, and/or foreign objects present in the charge port inlet

or the charge cable connector can prevent the charge port from properly communicating with the charging

equipment.