Lincoln MKZ Hybrid (2020 year). Manual in english - page 27

APPS

The system allows you interact with select
mobile apps while keeping your eyes on the
road. Voice commands, your steering wheel
buttons, or a quick tap on your touchscreen
give you advanced control of compatible
mobile apps. You can also stream your
favorite music or podcasts, share your time
of arrival with friends, and keep connected
safely.

When you start an app through the system
for the first time, you could be asked to grant
certain permissions. You can review and
change the permissions that you have
granted at any time when your vehicle is not
moving. We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges. We also recommend that
you check the app provider's terms and
conditions and privacy policy before using

their app. Make sure that you have an active
account for apps that you want to use
through the system. Some apps will work
with no setup. Others require you to
configure some personal settings before you
can use them.

Note: For more information about available
apps, visit catalog.ford.com.

Using Apps on an iOS Device

Select the apps option on the
feature bar.

1. If your device is connected via USB,

switch Apple CarPlay off.  See Phone
(page 419).

2. Connect your device to a USB port or

pair and connect using Bluetooth.

3. If prompted to enable CarPlay, select

Disable.

4. Start the apps on your device that you

want to use through SYNC.

Note: If you close the apps on your device,
you will not be able to use them through the
system.

5. Select the app that you want to use on

the touchscreen.

Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.

Using Apps on an Android Device

Select the apps option on the
feature bar.

1. If your device is connected via USB,

switch Android Auto off.  See Phone
(page 419).

2. Pair your device.  See Phone (page 419).

3. Start the apps on your device that you

want to use through SYNC.

Note: If you close the apps on your device,
you will not be able to use them through the
system.

4. Select Find Mobile Apps.

Note: The system searches and connects to
compatible apps that are running on your
device.

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SYNC™ 3

5. Select the app that you want to use on

the touchscreen.

Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.

Using Mobile Navigation on an Android
Device

1. Connect your device to a USB port.

2. Switch Android Auto off.  See Phone

(page 419).

3. Switch on Enable Mobile Apps via USB

in the Mobile Apps Settings tile.

4. Select the apps option on the feature bar.

5. Select the navigation app that you want

to use on the touchscreen.

Note: When using a navigation app, keep
your device unlocked and the app open.

SiriusXM Traffic and Travel Link

 (If

Equipped)

WARNING: Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.

Note: SiriusXM Traffic and Travel Link may
not be available in all markets.

Note: In order to use SiriusXM Traffic and
Travel Link, your vehicle must have
navigation.

Note: A paid subscription is required to
access and use these features. Go to
www.siriusxm.com/travellink for more
information.

Note: Visit www.siriusxm.com/traffic and click
on Coverage map and details for a complete
listing of all traffic areas covered by SiriusXM
Traffic and Travel Link.

Note: Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.

When you subscribe to SiriusXM Traffic and
Travel Link, it can help you locate the best
gas prices, find movie listings, get current
traffic alerts, view the current weather map,
get accurate ski conditions and see scores
to current sports games.

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SYNC™ 3

Action and Description

Menu Item

Touch these buttons to identify traffic incidents on your route, near your vehicle’s current location
or near any of your favorite places, if programmed.

Traffic on Route

Traffic Nearby

Touch this button to view fuel prices at stations close to your vehicle’s location or on an active
navigation route.

Fuel Prices

Touch this button to view nearby movie theaters and their show times, if available.

Movie Listings

Touch this button to view the nearby weather, current weather, or the five-day forecast for the
chosen area.

Weather

Select to see the weather map, which can show storms,
radar information, charts and winds.

Map

Select to choose from a listing of weather locations.

Area

Touch this button to view scores and schedules from a variety of sports. You can also save up to
10 favorite teams for easier access. The score automatically refreshes when a game is in progress.

Sports Info

Touch this button to view ski conditions for a specific area.

Ski Conditions

SETTINGS

E280315

Press the button to enter the
settings menu.

E268570

Once you select a tile, press the
button next to a menu item to view
an explanation of the feature or

setting.

Sound

Select this tile to adjust the sound settings.

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SYNC™ 3

Clock

Select this tile to adjust the clock settings.

Bluetooth

Select this tile to switch Bluetooth on and off
and adjust settings.

Phone

Select this tile to connect, disconnect, and
manage the connected device settings.

Audio

Select this tile to adjust the audio settings.

Driver Assist

 (If Equipped)

Select this tile to adjust Driver Assist features
like Parking Aids, Lane Keeping system,
Pedestrian Detection, and Auto-Start-Stop.

Vehicle

Select this tile to adjust vehicle settings like
windows, alarm, lighting, backup starting
passcode, and MyKey settings.

Lincoln Way

Select this tile to adjust the Lincoln Way
settings.

General

Select this tile to adjust settings like
language, measurement units, or to reset the
system.

911 Assist

 (If Equipped)

Select this tile to switch 911 Assist on and off.

Automatic Updates

Select this tile to adjust automatic update
settings.

Mobile Apps

Select this tile to adjust permissions, enable,
disable, and update mobile apps.

Display

Select this tile to adjust display settings like
brightness and auto dim.

Charge Settings

 (If Equipped)

Select this tile to adjust the electric vehicle
charge setting.

Voice Control

Select this tile to adjust voice control settings
like command confirmations and displayed
lists.

Navigation

 (If Equipped)

Select this tile to adjust navigation settings
like map preferences and route guidance.

Multi Contour Seats

 (If Equipped)

Select this tile to adjust the position and
massage function of your multi contour seats.

Seats

 (If Equipped)

Select this tile to adjust the lumbar function
of your seat.

Message Center

 (If Equipped)

Select this tile to view vehicle messages.

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Personal Profiles

 (If Equipped)

Select this tile to adjust recalled memory
features when using personal profiles.

Valet Mode

 (If Equipped)

Select this tile to enable and disable valet
mode.

Ambient Lighting

 (If Equipped)

Select this tile to change the color or
intensity of the interior lighting.

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SYNC™ 3 TROUBLESHOOTING

Voice Recognition

Possible Cause and Resolution

Symptom

The system does not understand what I am
saying.

– You are using the wrong voice commands.

•

See Using Voice Recognition (page 392).

•

For a complete list of voice commands, refer to our website.

– You are speaking too soon.

•

Wait for the voice prompt before you speak.

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Possible Cause and Resolution

Symptom

– Device limitation. Bluetooth does not support voice commands.

•

Connect your device to a USB port.

•

If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.

– You are using the wrong voice commands.

•

See Using Voice Recognition (page 392).

•

For a complete list of voice commands, refer to our website.

– You are not saying the name exactly as it appears on your device.

•

Say the name of the track or artist exactly as it appears on your device. Spell out any
abbreviations in the name.

The song or artist name may have some special characters that are not being recognized
by the system.

– The name contains special characters, for example *, - or +.

•

Rename the files on your device or use the touchscreen to select and play the track.

The system does not understand the name of
a track or artist.

– You are not saying the name exactly as it appears on your device.

•

Say the first and last name of the contact exactly as it appears on your device. Spell
out any abbreviations in the name.

– The name contains special characters, for example *, - or +.

•

Rename the contact on your device or use the touchscreen to select and call the
contact.

The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.

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Possible Cause and Resolution

Symptom

The system does not understand foreign
names of contacts in the phonebook on my
device.

– You are not saying the name exactly as it appears on your device.

•

Say the first and last name of the contact exactly as it appears on your device. The
system applies phonetic pronunciation rules of the selected language to the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system expects you
to pronounce it.

– Device limitation.

•

The system uses text-to-speech technology and uses a synthetically generated voice
rather than pre-recorded human voice.

The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.

USB and Bluetooth Audio

Possible Cause and Resolution

Symptom

I cannot connect my device.

– Device malfunction.

•

Disconnect your device. Switch your device off, reset it and try again.

– Cable connection issue.

•

Correctly connect the cable to your device and the vehicle USB port.

– Incompatible cable.

•

Use the cable recommended by the manufacturer of your device.

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Possible Cause and Resolution

Symptom

– Incorrect device settings.

•

Make sure that your device does not have an auto-install program or active security
settings.

•

Check that your device is not set only to charge.

– Device lock screen enabled.

•

Unlock your device before connecting it.

The system does not recognize my device.

– Device limitation.

•

Do not leave your device in your vehicle during very hot or very cold weather condi-
tions.

– Cable connection issue.

•

Correctly connect the cable to your device and the vehicle USB port.

– Incompatible cable.

•

Use the cable recommended by the manufacturer of your device.

The system does not understand the name of
a track or artist.

– Device limitation. Bluetooth does not support voice commands.

•

Connect your device to a USB port.

•

If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.

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SYNC™ 3

Possible Cause and Resolution

Symptom

I cannot stream audio from my Bluetooth
device.

– Incompatible device.

•

Check the compatibility of your device on our website.

– Device not connected.

•

Pair your device.  See Phone (page 419).

– Media player not running.

•

Start the media player on your device.

The system does not recognize the music on
my device.

– Missing or incorrect audio file metadata, for example artist, song title, album or genre.

•

Repair the files on your device.

– Corrupt files.

•

Repair the files on your device.

– Copyright protected files.

•

Use a device that contains files that are not copyright protected.

– Unsupported file format.

•

Repair or convert the files to a supported format.  See Entertainment (page 404).

– Device indexing required.

•

Re-index your device.  See Settings (page 437).

– Device lock screen enabled.

•

Unlock your device before connecting it.

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SYNC™ 3

Possible Cause and Resolution

Symptom

Sometimes I cannot hear a track playing on
my device.

– Device malfunction.

•

Disconnect your device. Switch your device off, reset it and try again.

When I disconnect my iOS device the audio
volume is set to maximum.

– Device limitation.

•

Turn the volume down on your device

If the system does not play the tracks on your USB device in the correct order, the following
information could help:

The system does not play the tracks on my
USB drive in the correct order.

– If you are selecting USB as the audio source when the system is still indexing, SYNC plays

tracks sorted alphabetically by file name in the root directory.

– If you are selecting USB as the audio source after the system has finished indexing, SYNC

plays all tracks sorted alphabetically by the title in the ID3 tag regardless of where they
are located. SYNC uses the file name if the title in the ID3 Tag does not exist.

– If you are selecting the option to play all tracks from the browsing menu, SYNC plays all

tracks sorted alphabetically by the title in the ID3 tag regardless of where they are located.
SYNC uses the file name if the title in the ID3 Tag does not exist.

– If you are selecting a track when using the explore device option, SYNC plays tracks

sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.

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Phone

Possible Cause and Resolution

Symptom

During a call, I can hear excessive background
noise.

– Incorrect cell phone settings.

•

Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.

– Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

– Cell phone microphone muted.

•

Unmute your cell phone microphone.

During a call, I can hear the other person but
they cannot hear me.

During a call, I cannot hear the other person
and they cannot hear me.

– System restart required.

•

Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.

I cannot download phonebook.

– Incompatible cell phone.

•

Check the compatibility of your cell phone on our website.

– Incorrect cell phone settings.

•

Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.

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SYNC™ 3

Possible Cause and Resolution

Symptom

– Incorrect system settings.

•

Switch automatic phonebook download on.  See Settings (page 437).

– Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

– Incorrect cell phone settings.

•

Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.

•

Check the location of the missing contacts on your cell phone. If they are stored on
the SIM card, move them to the cell phone memory.

– Incorrect system settings.

•

Switch automatic phonebook download on.  See Settings (page 437).

A message displays suggesting that my
phonebook has downloaded but it is empty
or it has missing contacts.

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SYNC™ 3

Possible Cause and Resolution

Symptom

– Incompatible cell phone.

•

Check the compatibility of your cell phone on our website.

– Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

•

Install the latest cell phone firmware.

•

Delete your device from system and delete SYNC from your device and try again.

•

Switch automatic phonebook download off.  See Settings (page 437).

I cannot connect my cell phone.

Text messaging does not work.

– You did not switch on text message notifications.

•

Switch text message notifications on. See Phone (page 419).

– Incompatible cell phone.

•

Check the compatibility of your cell phone on our website.

– Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

– Device message sharing is not enabled.

•

Check the permissions on your device to ensure text message sharing is enabled.

– Incompatible cell phone.

•

Check the compatibility of your cell phone on our website.

I cannot hear text messages.

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Navigation

 (If Equipped)

Possible Cause and Resolution

Symptom

I cannot enter a street name when I am
abroad.

– Incorrect entry method.

•

Enter the street name with the country.

The system does not recognize coordinates. – You are using the wrong coordinates format.

•

Use the format ##. #####, ##. ##### (for N/S , E/W). Add a minus before coordinates
if the direction is West and keep a positive value if the direction is East, for example
12.5412 means East and -12.5412 means West.

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Apps

Possible Cause and Resolution

Symptom

The system cannot find any apps.

– Incompatible device.

•

You will need an Android device with OS 4.3 or higher or an iOS device with iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetooth.

I have a compatible device and it is correctly
connected but the system still cannot find any
apps.

– AppLink compatible apps not installed on your device.

•

Download and install the latest version of the app.

– AppLink compatible apps not running on your device.

•

Start the apps to allow the system to find them and make sure you sign in to any apps
if required.

– Incorrect app settings.

•

Check and adjust the app settings on your device and allow SYNC to access the app
if required.

I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps.

– Apps failed to fully close.

•

Restart the apps and try again.

•

If you have an Android device with apps that have an exit or quit option, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.

•

If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.

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