Lincoln MKZ (2020 year). Manual in english - page 17

Disputes submitted to the BBB AUTO LINE
program are usually decided within forty days
after you file your claim with the BBB. You
are not bound by the decision, and may
reject the decision and proceed to court
where all findings of the BBB Auto Line
dispute, and decision, are admissible in the
court action. Should you choose to accept
the BBB AUTO LINE decision, Ford is then
bound by the decision, and must comply with
the decision within 30 days of receipt of your
acceptance letter.

BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application. You
will be asked for your name and address,
general information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for eligibility under the
Program Summary Guidelines.

You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:

BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201

BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center at
1-800-392-3673.

For additional information refer to the Better
Business Bureau website.

Note: Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)

For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.

275

Customer Assistance

In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators
review the positions of the parties, make
decisions and, when appropriate, render
awards to resolve disputes. CAMVAP
decisions are fast, fair, and final as the
arbitrator’s award is binding on both you and
Ford of Canada.

CAMVAP services are available in all
Canadian territories and provinces. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator
directly at 1-800-207-0685 or visit
www.camvap.ca.

GETTING ASSISTANCE OUTSIDE
THE U.S. AND CANADA

Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded fuel
or petrol/gas engines or the proper sulfur
fuel for diesel engines.

If you cannot find the proper fuel
recommended for your vehicle, contact our
Customer Relationship Center.

The use of improper fuels in your vehicle
without proper conversion may damage the
effectiveness of your emission control system
and may cause engine knocking or serious
engine damage. Ford Motor Company or
Ford of Canada is not responsible for any
damage caused by use of improper fuel.
Using improper fuels may also result in
difficulty importing your vehicle back into the
United States.

If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands and/or
Puerto Rico, Central America, the Caribbean,
and Israel and the Middle East, contact the
nearest authorized dealer. If the authorized
dealer cannot help you, contact the
corresponding Ford Customer Assistance
Center:

FORD MOTOR COMPANY

Customer Relationship Centers in:

276

Customer Assistance

E-mail

Fax

Phone

Customer Relationship Center

apemcrc@ford.com

N/A

N/A

Asia Pacific

expcac@ford.com

-

+1 313 594 4857

Caribbean and Central America

menacac@ford.com

971 4 3327 266

Ford

Middle East

80004443673

Lincoln

80004441067

UAE

80004441066

Saudi Arabia

8008443673

Mobily and Zain cell phone users

in Saudi

800850078

Kuwait

22280384

nafcrc@ford.com

N/A

N/A

North Africa

277

Customer Assistance

E-mail

Fax

Phone

Customer Relationship Center

prcac@ford.com

N/A

+1-800-841-3673

Puerto Rico and U.S. Virgin Islands

ssacrc@ford.com

N/A

N/A

Sub-Saharan Africa

infokr1@ford.com or

infokr@lincoln.com

N/A

+82-02-1600-6003

South Korea

If you buy your vehicle in North America and
then relocate to any of the above locations,
register your vehicle identification number
(VIN) and new address with Ford Global
Trade Services by emailing,
expcso@ford.com.

If you are in another foreign country, contact
the nearest authorized dealer. In the event
your inquiry is unresolved, communicate your
concern with the dealership’s Sales Manager,
Service Manager or Customer Relations
Manager. If you require additional assistance
or clarification, please contact the respective
Customer Relationship Center as previously
listed.

Customers in the U.S. should call
1-800-392-3673.

ORDERING ADDITIONAL OWNER'S
LITERATURE

To order the publications in this portfolio,
contact Helm, Incorporated at:

HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service

Or to order a free publication catalog, call
toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

Helm, Incorporated can also be reached by
their website:

www.helminc.com

(Items in this catalog may be purchased by
credit card, check or money order.)

278

Customer Assistance

REPORTING SAFETY DEFECTS
(U.S. ONLY)

If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford
Motor Company.

If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer, or
Ford Motor Company.

To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to 

http://www.safercar.gov

; or write

to:

Administrator

1200 New Jersey Avenue, Southeast

Washington, D.C. 20590

You can also obtain other information
about motor vehicle safety from 

http://

www.safercar.gov

 .

REPORTING SAFETY DEFECTS
(CANADA ONLY)

If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.

Transport Canada Contact Information

http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-vehicles.html (English)

Website

http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-automobiles.html (French)

Website

1-800-333-0510

Phone

279

Customer Assistance

Ford of Canada Contact Information

www.ford.ca

Website

1-800-565-3673

Phone

280

Customer Assistance

FUSE SPECIFICATION CHART

Power Distribution Box

WARNING: Always disconnect the

battery before servicing high current fuses.

WARNING: To reduce risk of

electrical shock, always replace the cover
to the power distribution box before
reconnecting the battery or refilling fluid
reservoirs.

The power distribution box is in the engine
compartment. It has high-current fuses that
protect your vehicle's main electrical systems
from overloads.

If you disconnect and reconnect the battery,
you need to reset some features.  See
Changing the 12V Battery (page 318).

281

Fuses

E190797

282

Fuses

Protected Component

Fuse Rating

Fuse or Relay Number

Moonroof.

30A

1

1

Starter relay.

-

2

Rain sensor.

15A

2

3

Blower motor relay.

-

4

Power point 4 - Back of console.

20A

1

5

Water pump relay.

-

6

Powertrain control module - vehicle power 1.

20A

2

7

Powertrain control module power.

Powertrain control module - vehicle power 2.

20A

2

8

Emissions components.

Powertrain control module relay.

-

9

Power point 1 - driver front.

20A

1

10

Powertrain control module - vehicle power 4.

15A

3

11

Ignition coils.

Powertrain control module - vehicle power 3.

15A

3

12

Non-emissions components.

283

Fuses

Protected Component

Fuse Rating

Fuse or Relay Number

Vehicle power 5.

10A

2

13

Ignition coils.

Vehicle power 6.

10A

2

14

Ignition coils.

Run-start relay.

-

15

Power point 3 - rear.

20A

1

16

Power point 2 - front.

20A

1

17

Right hand side headlamp ballast.

20A

2

18

Run-start electronic power assist steering.

10A

2

19

Run-start lighting.

10A

2

20

Adaptive cruise control.

Run-start transmission control.

15A

2

21

Transmission oil pump start-stop.

Air conditioner clutch solenoid.

10A

2

22

Run-start: Blind spot information system, Rear view camera,
All-wheel drive (3.0L engine), Heads-up display, shifter.

15A

2

23

Voltage stability module.

284

Fuses

Protected Component

Fuse Rating

Fuse or Relay Number

Not used.

-

24

Run-start anti-lock brake system.

10A

3

25

Run-start powertrain control module.

10A

3

26

Not used.

-

27

Not used.

-

28

MAF (mass air flow).

5A

2

29

Not used.

-

30

Not used.

-

31

Electric fan #1 relay.

-

32

Air conditioner clutch relay.

-

33

Not used.

-

34

Not used.

-

35

Not used.

-

36

Not used.

-

37

Electric fan 2 relay.

-

38

285

Fuses

Protected Component

Fuse Rating

Fuse or Relay Number

Electric fan coil 2 and 3 relay.

-

39

Horn relay.

-

40

Not used.

-

41

Fuel pump relay coil.

-

42

Not used.

-

43

Left hand side headlamp ballast.

20A

2

44

USB smart charger.

5A

2

45

Not used.

–

46

Not used.

–

47

Not used.

–

48

Keep alive power.

10A

2

49

Horn.

20A

2

50

Not used.

-

51

Not used.

-

52

286

Fuses

Protected Component

Fuse Rating

Fuse or Relay Number

Multi-contour seats.

10A

2

53

Brake on-off switch.

10A

3

54

Alt sensor.

10A

3

55

Not used.

-

86

1 

M Case fuse.

2 

Micro 2 fuse.

3 

Micro 3 fuse.

Power Distribution Box - Bottom

There are fuses on the bottom of the fuse
box. To access the bottom of the fuse box,
do the following:

287

Fuses

E145983

1. Release the two latches, located on both

sides of the fuse box.

2. Raise the inboard side of the fuse box

from the cradle.

3. Move the fuse box toward the center of

the engine compartment.

4. Pivot the outboard side of the fuse box

to access the bottom side.

288

Fuses

E190798

289

Fuses

Protected Component

Fuse Rating

Fuse or Relay Number

Not used.

-

56

Not used.

-

57

Fuel pump feed.

30A

1

58

Electric fan 3 (2.0L engine).

30A

2

59

Electric fan 3 (3.0L engine).

40A

2

Electric fan 1 (2.0L engine).

30A

2

60

Electric fan 1 (3.0L engine).

40A

2

Not used.

-

61

Body control module 1.

50A

2

62

Electric fan 2 (2.0L engine).

25A

1

63

Electric fan 2 (3.0L engine).

30A

1

All-wheel drive (torque vectoring).

30A

1

64

290

Fuses