Dodge Journey (2020 year). Manual in english

376

MULTIMEDIA

Controls

The headphone power indicator and controls

are located on the right ear cup.

NOTE:

The rear video system must be turned on before

sound can be heard from the headphones. To

conserve battery life, the headphones will auto-

matically turn off approximately three minutes

after the rear video system is turned off.

Changing The Audio Mode For Headphones

1. Ensure the Remote Control channel/

screen selector switch is in the same posi-

tion as the headphone selector switch.

NOTE:



When both switches are on Channel 1, the

Remote is controlling Channel 1 and the

headphones are tuned to the audio of the

VES Channel 1.



When both switches are on Channel 2, the

Remote is controlling Channel 2 and the

headphones are tuned to the audio of the

VES Channel 2.

2. Push the MODE button on the remote

control.

3. If the video screen is displaying a video

source (such as a DVD Video), pushing

STATUS shows the status on a popup

banner at the bottom of the screen. Pushing

the MODE button will advance to the next

mode. When the mode is in an audio only

source (such as FM), the Mode Selection

menu appears on screen.

4. When the Mode Selection menu appears on

screen, use the cursor buttons on the

remote control to navigate to the available

modes and push the ENTER button to select

the new mode.

5. To cancel out of the Mode Selection menu,

push the BACK button on the remote

control.

Replacing The Headphone Batteries

Each set of headphones requires two AAA

batteries for operation. To replace the batteries:

1. Locate the battery compartment on the left

ear cup of the headphones, and then slide

the battery cover downward.

2. Replace the batteries, making sure to orient

them according to the polarity diagram

shown.

3. Replace the battery compartment cover.

Accessibility

Accessibility is a feature of the DVD system that

announces a function prior to performing the

action. The first time a button is pressed the

system will identify the button, and will enact

the function of the button the second time it is

pressed. For further information, refer to

“Uconnect Settings” in “Multimedia.”

Stereo Headphone Lifetime Limited

Warranty

Who Does This Warranty Cover? This warranty

covers the initial user or purchaser ("you" or

"your") of this particular Aptiv PLC (“Aptiv”) wire-

less headphone ("Product"). The warranty is not

transferable.
How Long Does the Coverage Last? This

warranty lasts as long as you own the Product.
What Does This Warranty Cover? Except as

specified below, this warranty covers any

Product that in normal use is defective in work-

manship or materials.

MULTIMEDIA

377

What Does This Warranty Not Cover? This

warranty does not cover any damage or defect

that results from misuse, abuse or modification

of the Product other than by Aptiv. Foam

earpieces, which will wear over time through

normal use, are specifically not covered

(replacement foam is available for a nominal

charge). APTIV IS NOT LIABLE FOR ANY INJU-

RIES OR DAMAGES TO PERSONS OR PROPERTY

RESULTING FROM THE USE OF, OR ANY

FAILURE OR DEFECT IN, THE PRODUCT, NOR IS

APTIV LIABLE FOR ANY GENERAL, SPECIAL,

DIRECT, INDIRECT, INCIDENTAL, CONSEQUEN-

TIAL, EXEMPLARY, PUNITIVE OR OTHER

DAMAGES OF ANY KIND OR NATURE WHATSO-

EVER. Some states and jurisdictions may not

allow the exclusion or limitation of incidental or

consequential damages, so the above limitation

may not apply to you. This warranty gives you

specific legal rights. You may also have other

rights, which vary from jurisdiction to

jurisdiction.

What Will Aptiv Do? Aptiv, at its option, will

repair or replace any defective Product. Aptiv

reserves the right to replace any discontinued

Product with a comparable model. THIS

WARRANTY IS THE SOLE WARRANTY FOR THIS

PRODUCT, SETS FORTH YOUR EXCLUSIVE

REMEDY REGARDING DEFECTIVE PRODUCTS,

AND IS IN LIEU OF ALL OTHER WARRANTIES

(EXPRESS OR IMPLIED), INCLUDING ANY

WARRANTY FOR MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE.
If you have any questions or comments

regarding your Aptiv wireless headphones,

please email hpservice@aptiv.com or phone:

888-293-3332

System Information

Shared Modes

This allows the VES to output radio sources to

the headphones and the radio to output VES

sources to the vehicle speakers. When the radio

and VES channel 1 or 2 are in the same

(shared) mode, a VES icon will be visible on the

radio’s display for that channel, and the shared

icon will be visible on the VES screen. When in

shared mode, the same audio source is heard

in the shared headphone

channel 1 or channel 2.

If the radio functions (FM, AM, or SAT) are in the

shared mode with the VES, only the radio is able

to control the radio functions. In this case, VES

can share the radio mode, but not change

stations until the radio mode is changed to a

mode that is different from the VES selected

radio mode. When shared, the radio has priority

for all radio modes (FM, AM). The VES has the

ability to switch tuner (AM/FM), SEEK, TUNE,

and recall presets in radio modes as long as it is

not in shared mode.
When in shared disc, both the radio and the VES

have control of the video functions. The VES has

the ability to control the following video modes:

NOTE:



CD: Ability to Fast Forward, Rewind, and

Track Up/Down.

The VES can even control radio modes or video

modes while the radio is turned off. The VES can

access the radio modes or disc modes by navi-

gating to those modes on the VES and acti-

vating a radio mode or disc mode.

378

MULTIMEDIA

Information Mode Display

When information mode is active, the current

mode setting for both audio channels is

displayed. In addition to the items called out by

number, the remaining information displays the

current status of the source (such as station

frequency, name, preset or track number, song

title, artist name, album name, etc.).

1. Channel 1 Mode — Displays the current

source for Channel 1.

2. Channel 1 Audio Only/Mute — Audio: The

Audio Only icon is not used on Channel 1, in

a single screen system. Mute: when the

Mute icon is displayed, the audio for

Channel 1 has been muted using the

remote control’s MUTE button.

3. Channel 2 Audio Only/Mute — Audio: Only in

a single screen system: The Audio Only icon

is displayed on Channel 2 when Channel 1

is in a video mode. Mute: when the Mute

icon is displayed, the audio for Channel 2

has been muted using the remote control’s

MUTE button.

4. Channel 2 Mode — Displays the current

source for Channel 2.

5. Remote Locked Out — When the icon is

displayed, the remote control functions are

disabled.

6. Clock — Displays the time.

7. Channel 1 Shared Status — When the icon is

displayed, the audio for Channel 1 is also

shared with the radio and playing through

the cabin speakers.

Numeric Keypad Menu

When the display for either Channel 1 or

Channel 2 shows DIRECT TUNE, pushing the

remote control’s ENTER button activates a

numeric keypad menu. This screen makes it

easy to enter a specific tuner frequency or track

number. To enter the desired digit:

1. Push the remote control’s navigation

buttons (

▴, ▾, ▸, ◂

) to navigate to the

desired digit.

2. When the digit is highlighted, push the

remote control’s ENTER button to select the

digit. Repeat these steps until all digits are

entered.

MULTIMEDIA

379

3. To delete the last digit, navigate to the Del

button and push the remote control’s

ENTER button.

4. After all of the digits are entered, navigate

to the Go button and push the remote

control’s ENTER button.

Station List Menu

When listening to an audio channel, pushing the

remote control’s MENU button displays a list of

all available channels. Navigate this list using

the remote control’s navigation buttons to find

the desired station, push the remote control’s

ENTER button to tune to that station. To jump

through the list more quickly, navigate to the

Page Up and Page Down icons on the screen.

Disc Menu

When listening to a CD Audio or CD Data disc,

pushing the remote control’s MENU button

displays a list of all commands which control

playback of the disc. Using the options you can

activate or cancel Random play.

Options Menu

When watching a video source (DVD Video with

the disc in Play mode, Aux Video, etc.), pressing

the Options button on the touchscreen acti-

vates the Options Settings menu. From this

menu you can adjust Audio, Subtitles, Angle and

Title.

Display Settings

When watching a video source (DVD Video with

the disc in Play mode, Aux Video, etc.), pushing

the remote control’s SETUP button activates the

Display Settings menu. These settings control

the appearance of the video on the screen. The

factory default settings are already set for

optimum viewing, so there is no need to change

these settings under normal circumstances.
To change the settings, push the remote

control’s navigation buttons to select an item,

then push the remote control’s navigation

buttons to change the value for the currently

selected item. To reset all values back to the

original settings, select the Default Settings

menu option and push the remote control’s

ENTER button.

Display Settings Menu

Listening To Audio With The Screen Closed

To listen to only the audio portion of the channel

with the screen closed:

1. Set the audio to the desired source and

channel.

2. Close the video screen.

3. To change the current audio mode, push

the remote control’s MODE button. This will

automatically select the next available

audio mode without using the MODE/

SOURCE Select menu.

380

MULTIMEDIA

If the screen is closed and there is no audio

heard, verify that the headphones are turned on

(the ON indicator is illuminated) and the head-

phone selector switch is on the desired

channel. If the headphones are turned on, push

the remote control’s power button to turn audio

on. If audio is still not heard, check that fully

charged batteries are installed in the head-

phones.

Disc Formats

The DVD player is capable of playing the

following types of discs 3 in (8 cm) or 4 in

(12 cm) diameter:



DVD-Video discs (MPEG-2 video compres-

sion) (see notes about DVD Region Codes)



Audio Compact Discs (CDs)



CD Data discs with MP3 and WMA

compressed audio format files



Video CDs (MPEG-1 video compression)

DVD Region Codes
The DVD player and many DVD discs are coded

by geographic region. These region codes must

match in order for the disc to play. If the region

code for the DVD disc does not match the region

code for the player, the disc will stop playing

and a warning will be displayed.
DVD Audio Support
When a DVD-Audio disc is inserted in the DVD

player, the DVD-Audio title on the disc is played

by default (most DVD-Audio discs also have a

Video title, but the Video title is ignored). All

multi-channel program material is automatically

mixed down to two channels, which may result

in a lowered apparent volume level. If you

increase the volume level to account for this

change in level, remember to lower the volume

before changing the disc or to another mode.

Recorded Discs
The DVD player will play CD-R and CD-RW discs

recorded in CD-Audio or Video-CD format, or as

a CD-ROM containing MP3 or WMA files. The

player will also play DVD-Video content

recorded to a DVD-R, DVD-RW and DVD-ROM

discs.
If you record a disc using a personal computer,

there may be cases where the DVD player may

not be able to play some or the entire disc, even

if it is recorded in a compatible format and is

playable on other players. To help avoid play-

back problems, use the following guidelines

when recording discs.



Open sessions are ignored. Only sessions

that are closed are playable.



For multi-session CDs that contain only

multiple CD-Audio sessions, the player will

renumber the tracks so each track number is

unique.



For CD Data (or CD-ROM) discs, always use

the ISO-9660 (Level 1 or Level 2), Joliet, or

UDF format. CD-DA may also be used for PCM

Audio contained on CD-Based Data.

MULTIMEDIA

381



The player recognizes a maximum of 512

files and 99 folders per CD-R and CD-RW

disc.



Mixed media recordable DVD formats will

only play the Video_TS portion of the disc.

If you are still having trouble writing a disc that

is playable in the DVD player, check with the

disc recording software publisher for more infor-

mation about burning playable discs.
The recommended method for labeling record-

able discs (CD-R, CD-RW, DVD-R and DVD-RW) is

with a permanent marker. Do not use adhesive

labels as they may separate from the disc,

become stuck, and cause permanent damage

to the DVD player.
Compressed Audio Files (MP3, WMA And ACC)
The DVD player is capable of playing MP3

(MPEG-1 Audio Layer 3 with data bitrates from

32 to 320 kbit/s, including variable bit rates),

WMA (All Standard 8.x, 9.x Windows Media

Audio) and ACC (MPEG-4 audio; sampling

frequencies 8 to 48 kHz; mono and stereo)

audio files with the from CD Data disc (usually a

CD-R or CD-RW).



The DVD player always uses the file extension

to determine the audio format, so MP3 files

must always end with the extension ".mp3" or

".MP3", WMA files must always end with the

extension ".wma" or "WMA", and ACC files

must end with the extensions “.acc” or

“.m4a”. To prevent incorrect playback, do not

use these extensions for any other types of

files.



For MP3 files, ID3 tag data v1, v1.1, v2 and

v2.4 (such as artist name, track title, album,

etc.) are supported.



Any file that is copy protected (such as those

downloaded from many online music stores)

will not play. The DVD player will automati-

cally skip the file and begin playing the next

available file.



Other compression formats such as AAC,

MP3 Pro, Ogg Vorbis, and ATRAC3 will not

play. The DVD player will automatically skip

the file and begin playing the next available

file.



If you are creating your own files, the recom-

mended fixed bit rate for MP3 files is

between 96 and 192Kbps and the recom-

mended fixed bit rate for WMA files is

between 64 and 192Kbps. Variable bit rates

are also supported. For both formats, the

recommended sample rate is either 44.1kHz

or 48kHz.



To change the current file, use the remote

control’s or DVD player’s Play button to

advance to the next file, or the Menu button

to return to the start of the current or

previous file.



To change the current directory, use the

remote control’s PROG UP and Down buttons

or Rewind/skip back and fast fwd/skip

forward.

382

MULTIMEDIA

Disc Errors
If the DVD player is unable to read the disc, a

"Disc Error" message is displayed on the Radio

display and the disc is automatically ejected. A

dirty, damaged, or incompatible disc format are

all potential causes for a "Disc Error" message.
If a disc has a damaged track which results in

audible or visible errors that persists for

2 seconds, the DVD player will attempt to

continue playing the disc by skipping forward 1

to 3 seconds at a time. If the end of the disc is

reached, the DVD player will return to the begin-

ning of the disc and attempt to play the start of

the first track.
The DVD player may shut down during extremely

hot conditions, such as when the vehicle’s inte-

rior temperature is above 120°F (49°C). When

this occurs, the DVD player will display "High

Temp" and will shut off the display until a safe

temperature is reached. This shutdown is

necessary to protect the optics of the DVD

player.

Product Agreement

This product incorporates copyright protection

technology that is protected by US patents and

other intellectual property rights. Use of this

rized by Macrovision, and is intended for home

or other limited viewing uses otherwise autho-

rized by Macrovision. Reverse engineering or

disassembly is prohibited.

Dolby Digital and MLP Lossless Manu-

factured under license from Dolby

Laboratories. "Dolby," "MLP Lossless,"

and the double-D symbol are trademarks of

Dolby Laboratories. Confidential unpublished

RADIO OPERATION AND MOBILE PHONES

Under certain conditions, the mobile phone

being on in your vehicle can cause erratic or

noisy performance from your radio. This condi-

tion may be lessened or eliminated by relo-

cating the mobile phone antenna. This

condition is not harmful to the radio. If your

radio performance does not satisfactorily

“clear” by the repositioning of the antenna, it is

recommended that the radio volume be turned

down or off during mobile phone operation

when not using Uconnect (if equipped).

Regulatory And Safety Information

USA/CANADA
Exposure to Radio Frequency Radiation
The radiated output power of the internal wire-

less radio is far below the FCC and IC radio

frequency exposure limits. Nevertheless, the

wireless radio will be used in such a manner

that the radio is 8 in (20 cm) or further from the

human body.

MULTIMEDIA

383

The internal wireless radio operates within

guidelines found in radio frequency safety stan-

dards and recommendations, which reflect the

consensus of the scientific community.
The radio manufacturer believes the internal

wireless radio is safe for use by consumers. The

level of energy emitted is far less than the elec-

tromagnetic energy emitted by wireless devices

such as mobile phones. However, the use of

wireless radios may be restricted in some situa-

tions or environments, such as aboard

airplanes. If you are unsure of restrictions, you

are encouraged to ask for authorization before

turning on the wireless radio.
The following regulatory statement applies to all

Radio Frequency (RF) devices equipped in this

vehicle:
This device complies with Part 15 of the FCC

Rules and with Innovation, Science and

Economic Development Canada license-exempt

RSS standard(s). Operation is subject to the

following two conditions:

1. This device may not cause harmful interfer-

ence, and

2. This device must accept any interference

received, including interference that may

cause undesired operation.

Le présent appareil est conforme aux CNR

d`Innovation, Science and Economic Develop-

ment applicables aux appareils radio exempts

de licence. L'exploitation est autorisée aux deux

conditions suivantes:

1. l'appareil ne doit pas produire de brouil-

lage, et

2. l'utilisateur de l'appareil doit accepter tout

brouillage radioélectrique subi, même si le

brouillage est susceptible d'en comprom-

ettre le fonctionnement.

La operación de este equipo está sujeta a las

siguientes dos condiciones:

1. es posible que este equipo o dispositivo no

cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cual-

quier interferencia, incluyendo la que

pueda causar su operación no deseada.

NOTE:

Changes or modifications not expressly

approved by the party responsible for compli-

ance could void the user’s authority to operate

the equipment.

NOTE:



This equipment has been tested and found to

comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reason-

able protection against harmful interference

in a residential installation. This equipment

generates, uses and can radiate radio

frequency energy and, if not installed and

used in accordance with the instructions,

may cause harmful interference to radio

communications. However, there is no guar-

antee that interference will not occur in a

particular installation.

384

MULTIMEDIA



If this equipment does cause harmful inter-

ference to radio or television reception,

which can be determined by turning the

equipment off and on, the user is encour-

aged to try to correct the interference by one

or more of the following measures:

a. Increase the separation between the

equipment and receiver.

b. Consult an authorized dealer or an expe-

rienced radio technician for help.

VOICE COMMAND (UCONNECT 3/3 NAV)

Uconnect 3/3 NAV

The Uconnect Voice Command

system allows you to control your

AM, FM radio, satellite radio, disc

player, SD Card, USB/iPod® and

SiriusXM® Travel Link.

NOTE:

Take care to speak into the Voice Command

system as calmly and normally as possible. The

ability of the Voice Command system to recog-

nize user voice commands may be negatively

affected by rapid speaking or a raised voice

level.

When you push the Uconnect Voice Command

button, you hear a beep. The beep is your

signal to give a command.
If no command is spoken the system says one

of two responses:



I didn't understand



I didn't get that

If a command is not spoken a second time, the

system will respond with an error and give some

direction as what can be said based on the

context you are in. After three consecutive fail-

ures of a spoken command the VR session will

end.

Pushing the Uconnect Voice Command

button while the system is speaking is known as

“barging in.” The system will be interrupted, and

after the beep, you can say a command. This

becomes helpful once you start to learn the

options.

NOTE:

At any time, you can say the words “Cancel” or

“Help.”

These commands are universal and can be

used from any menu. All other commands can

be used depending upon the active application.
When using this system, you should speak

clearly and at a normal speaking volume.
The system best recognizes your speech if the

windows are closed, and the heater/air condi-

tioning fan is set to low.
At any point, if the system does not recognize

one of your commands, you will be prompted to

repeat it.
To hear available commands, push the
Uconnect Voice Command button and say

“Help.” You hear available commands for the

screen displayed.

WARNING!

Any voice commanded system should be

used only in safe driving conditions following

all applicable laws, including laws regarding

phone use. Your attention should be focused

on safely operating the vehicle. Failure to do

so may result in a collision causing serious

injury or death.

MULTIMEDIA

385

Natural Speech

Natural speech allows the user to speak

commands in phrases or complete sentences.

The system filters out certain non-word utter-

ances and sounds such as “ah” and “eh.” The

system handles fill-in words such as “I would

like to.”
The system handles multiple inputs in the same

phrase or sentence such as “make a phone

call” and “to Kelly Smith.” For multiple inputs in

the same phrase or sentence, the system iden-

tifies the topic or context and provides the asso-

ciated follow-up prompt such as “Who do you

want to call?” in the case where a phone call

was requested but the specific name was not

recognized.
The system utilizes continuous dialog; when the

system requires more information from the user

it will ask a question to which the user can

respond without pressing the Uconnect Voice
Command button.

Uconnect Voice Commands

The Uconnect Voice Command system under-

stands two types of commands. Universal

commands are available at all times. Local

commands are available if the supported radio

mode is active.
Start a dialogue by pushing the Uconnect Voice
Command button.

Changing The Volume

1. Start a dialogue by pushing the Voice

Command button.

2. Say a command (e.g., “Help”).

3. Use the ON/OFF VOLUME rotary knob to

adjust the volume to a comfortable level

while the Voice Command system is

speaking. Please note the volume setting

for Voice Command is different than the

audio system.

Starting Voice Recognition (VR) Session In

Radio/Player Modes

In this mode, you can say the following

command.

NOTE:

The commands can be said on any screen when

a call is not active after pushing the Uconnect
Voice Command button.

Source

To switch to the audio source, say “Change

source to Disc” for example. This command can

be given in any mode or screen:



“Track” (#) (to change the track)

386

CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE

Prepare For The Appointment

If you are having warranty work done, be sure to

have the right papers with you. Take your

warranty folder. All work to be performed may

not be covered by the warranty. Discuss addi-

tional charges with the service manager. Keep a

maintenance log of your vehicle's service

history. This can often provide a clue to the

current problem.

Prepare A List

Make a written list of your vehicle's problems or

the specific work you want done. If you've had

an accident or work done that is not on your

maintenance log, let the service advisor know.

Be Reasonable With Requests

If you list a number of items and you must have

your vehicle by the end of the day, discuss the

situation with the service advisor and list the

items in order of priority. At many authorized

dealers, you may obtain a rental vehicle at a

minimal daily charge. If you need a rental, it is

advisable to make these arrangements when

you call for an appointment.

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers

are vitally interested in your satisfaction. We

want you to be happy with our products and

services.
Warranty service must be done by an autho-

rized dealer. We strongly recommend that you

take the vehicle to an authorized dealer. They

know your vehicle the best, and are most

concerned that you get prompt and high quality

service. The manufacturer's authorized dealers

have the facilities, factory-trained technicians,

special tools, and the latest information to

ensure the vehicle is fixed correctly and in a

timely manner.
This is why you should always talk to an autho-

rized dealer service manager first. Most matters

can be resolved with this process.



If for some reason you are still not satisfied,

talk to the general manager or owner of the

authorized dealer. They want to know if you

need assistance.



If an authorized dealer is unable to resolve

the concern, you may contact the manufac-

turer's customer center.

Any communication to the manufacturer's

customer center should include the following

information:



Owner's name and address



Owner's telephone number (home, mobile,

and office)



Authorized dealer name



Vehicle Identification Number (VIN)



Vehicle delivery date and mileage

FCA US LLC Customer Center

P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343

CUSTOMER ASSISTANCE

387

FCA Canada Inc. Customer Center

P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)

387-9983 French

In Mexico Contact

Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568

Puerto Rico And US Virgin Islands

FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345

Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY)

To assist customers who have hearing difficul-

ties, the manufacturer has installed special

TDD (Telecommunication Devices for the Deaf)

equipment at its customer center. Any hearing

or speech impaired customer, who has access

to a TDD or a conventional teletypewriter (TTY)

in the United States, can communicate with the

manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that

require assistance can use the special needs

relay service offered by Bell Canada. For TTY

teletypewriter users, dial 711 and for Voice

callers, dial 1-800-855-0511 to connect with a

Bell Relay Service operator.

Service Contract

You may have purchased a service contract for

a vehicle to help protect you from the high cost

of unexpected repairs after the manufacturer's

New Vehicle Limited Warranty expires. The

manufacturer stands behind only the manufac-

turer's service contracts. If you purchased a

manufacturer's service contract, you will

receive Plan Provisions and an Owner Identifica-

tion Card in the mail within three weeks of the

vehicle delivery date. If you have any questions

about the service contract, call the manufac-

turer's Service Contract National Customer

Hotline at 1-800-521-9922 (Canadian resi-

dents, call (800) 465-2001 English / (800)

387-9983 French).
The manufacturer will not stand behind any

service contract that is not the manufacturer's

service contract. It is not responsible for any

service contract other than the manufacturer's

service contract. If you purchased a service

contract that is not a manufacturer's service

contract, and you require service after the

manufacturer's New Vehicle Limited Warranty

expires, please refer to the contract documents,

and contact the person listed in those docu-

ments.
We appreciate that you have made a major

investment when you purchased the vehicle. An

authorized dealer has also made a major invest-

ment in facilities, tools, and training to assure

that you are absolutely delighted with the

ownership experience. You will be pleased with

their sincere efforts to resolve any warranty

issues or related concerns.

388

CUSTOMER ASSISTANCE

WARRANTY INFORMATION

See the Warranty Information for the terms and

provisions of FCA US LLC warranties applicable

to this vehicle and market.

MOPAR PARTS

Mopar fluids, lubricants, parts, and accessories

are available from an authorized dealer. They

are recommended for your vehicle in order to

help keep the vehicle operating at its best.

REPORTING SAFETY DEFECTS

In The 50 United States And

Washington, D.C.

If you believe that your vehicle has a

defect that could cause a crash or cause

injury or death, you should immediately

inform the National Highway Traffic

Safety Administration (NHTSA) in addi-

tion to notifying FCA US LLC.
If NHTSA receives similar complaints, it

may open an investigation, and if it finds

that a safety defect exists in a group of

vehicles, it may order a recall and

remedy campaign. However, NHTSA

cannot become involved in individual

problems between you, an authorized

dealer or FCA US LLC.

To contact NHTSA, you may call the

Vehicle Safety Hotline toll free at

1-888-327-4236 (TTY:

1-800-424-9153); or go to

http://

www.safercar.gov

; or write to: Adminis-

trator, NHTSA, 1200 New Jersey Avenue,

SE., West Building, Washington, D.C.

20590. You can also obtain other infor-

mation about motor vehicle safety from

http://www.safercar.gov

In Canada

If you believe that your vehicle has a

safety defect, you should contact the

Customer Service Department immedi-

ately. Canadian customers who wish to

report a safety defect to the Canadian

government should contact Transport

Canada, Motor Vehicle Defect Investiga-

tions and Recalls at 1-800-333-0510 or

go to

wwwapps.tc.gc.ca/Saf-Sec-Sur/7/

PCDB-BDPP

WARNING!

Engine exhaust (internal combustion engines

only), some of its constituents, and certain

vehicle components contain, or emit,

chemicals known to the State of California to

cause cancer and birth defects, or other

reproductive harm. In addition, certain fluids

contained in vehicles and certain products of

component wear contain, or emit, chemicals

known to the State of California to cause

cancer and birth defects, or other

reproductive harm.

CUSTOMER ASSISTANCE

389

PUBLICATION ORDER FORMS

To order the following manuals, you may use

either the website or the phone numbers listed

below.
Service Manuals
These comprehensive Service Manuals provide

the information that students and professional

technicians need in diagnosing/trouble-

shooting, problem solving, maintaining,

servicing, and repairing FCA US LLC vehicles. A

complete working knowledge of the vehicle,

system, and/or components is written in

straightforward language with illustrations,

diagrams, and charts.

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with

diagrams, charts and detailed illustrations.

These practical manuals make it easy for

students and technicians to find and fix prob-

lems on computer-controlled vehicle systems

and features. They show exactly how to find and

correct problems the first time, using

step-by-step troubleshooting and drivability

procedures, proven diagnostic tests and a

complete list of all tools and equipment.

Owner's Manuals
These Owner's Manuals have been prepared

with the assistance of service and engineering

specialists to acquaint you with specific FCA US

LLC vehicles. Included are starting, operating,

emergency and maintenance procedures as

well as specifications, capabilities and safety

tips.
To access you Owner’s Information online, visit

www.mopar.com/om

To order a hard copy of your Owner’s Informa-

tion, call Tech Authority toll free at:



1-800-890-4038 (US)



1-800-387-1143 (Canada)

Or
Visit us on the Worldwide Web at:



www.techauthority.com

(US)

Dodge Journey (2020 year). Manual in english - page 24