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Dodge Grand Caravan (2020 year). Manual in english - page 23

MULTIMEDIA

359

RADIO OPERATION AND MOBILE PHONES

Under certain conditions, the mobile phone

being on in your vehicle can cause erratic or

noisy performance from your radio. This

condition may be lessened or eliminated by

relocating the mobile phone antenna. This

condition is not harmful to the radio. If your

radio performance does not satisfactorily

“clear” by the repositioning of the antenna, it is

recommended that the radio volume be turned

down or off during mobile phone operation

when not using Uconnect (if equipped).

Regulatory And Safety Information

USA/CANADA
Exposure to Radio Frequency Radiation
The radiated output power of the internal

wireless radio is far below the FCC and IC radio

frequency exposure limits. Nevertheless, the

wireless radio will be used in such a manner

that the radio is 8 in (20 cm) or further from the

human body.
The internal wireless radio operates within

guidelines found in radio frequency safety

standards and recommendations, which reflect

the consensus of the scientific community.

The radio manufacturer believes the internal

wireless radio is safe for use by consumers. The

level of energy emitted is far less than the

electromagnetic energy emitted by wireless

devices such as mobile phones. However, the

use of wireless radios may be restricted in some

situations or environments, such as aboard

airplanes. If you are unsure of restrictions, you

are encouraged to ask for authorization before

turning on the wireless radio.
The following regulatory statement applies to all

Radio Frequency (RF) devices equipped in this

vehicle:
This device complies with Part 15 of the FCC

Rules and with Innovation, Science and

Economic Development Canada license-exempt

RSS standard(s). Operation is subject to the

following two conditions:

1. This device may not cause harmful

interference.

2. This device must accept any interference

received, including interference that may

cause undesired operation.

Le présent appareil est conforme aux CNR

d`Innovation, Science and Economic

Development applicables aux appareils radio

exempts de licence. L'exploitation est autorisée

aux deux conditions suivantes:

1. l'appareil ne doit pas produire de

brouillage, et

2. l'utilisateur de l'appareil doit accepter tout

brouillage radioélectrique subi, même si le

brouillage est susceptible d'en compro

mettre le fonctionnement.

La operación de este equipo está sujeta a las

siguientes dos condiciones:

1. es posible que este equipo o dispositivo no

cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar

cualquier interferencia, incluyendo la que

pueda causar su operación no deseada.

NOTE:

Changes or modifications not expressly

approved by the party responsible for

compliance could void the user’s authority to

operate the equipment.

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NOTE:



This equipment has been tested and found to

comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reason

able protection against harmful interference

in a residential installation. This equipment

generates, uses and can radiate radio

frequency energy and, if not installed and

used in accordance with the instructions,

may cause harmful interference to radio

communications. However, there is no guar

antee that interference will not occur in a

particular installation.



If this equipment does cause harmful inter

ference to radio or television reception,

which can be determined by turning the

equipment off and on, the user is encour

aged to try to correct the interference by one

or more of the following measures:

a. Increase the separation between the

equipment and receiver.

b. Consult an authorized dealer or an expe

rienced radio technician for help.

VOICE RECOGNITION QUICK TIPS— IF

EQUIPPED

Voice Command System Operation

The Uconnect Voice Command

system allows you to control your AM,

FM radio, disk player, USB mass

storage class device, Apple® family of

devices, Bluetooth® Streaming Audio Device,

satellite radio, and a memo recorder.

NOTE:

Take care to speak into the Voice Interface

System as calmly and normally as possible. The

ability of the Voice Interface System to

recognize user voice commands may be

negatively affected by rapid speaking or a

raised voice level.

When you push the Voice Recognition

button, you will hear a beep. The beep is your

signal to give a command.

NOTE:

If you do not say a command within a few

seconds, the system will present you with a list

of options.

If you would like to interrupt the system while it
lists options, push the Voice Recognition

button, listen for the beep, and say your

command.
Pushing the Voice Recognition button while

the system is speaking is known as “barging in”.

The system will be interrupted, and after the

beep, you can add or change commands. This

will become helpful once you start to learn the

options.

NOTE:

At any time, you can say the words “Cancel,”

“Help” or “Main Menu.”

These commands are universal and can be

used from any menu. All other commands can

be used depending upon the active application.
When using this system, you should speak

clearly and at a normal speaking volume.

WARNING!

Any voice commanded system should be

used only in safe driving conditions following

all applicable laws. Your attention should be

focused on safely operating the vehicle.

Failure to do so may result in a collision

causing serious injury or death.

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361

The system will best recognize your speech if

the windows are closed, and the heater/air

conditioning blower is set to low.
At any point, if the system does not recognize

one of your commands, you will be prompted to

repeat it.
To hear the first available Menu, push the Voice
Recognition button and say “Help” or

“Main Menu”.

Commands

The Voice Command system understands two

types of commands, Universal commands, and

Local commands. Universal commands are

available at all times. Local commands are

available if the supported radio mode is active.

Changing The Volume

1. Start a dialogue by pushing the Voice

Recognition button.

2. Say a command (e.g., “Help”).

3. Use the ON/OFF VOLUME rotary knob to

adjust the volume to a comfortable level

while the Voice Recognition system is

speaking. Please note the volume setting

for Voice Recognition is different than the

audio system.

Main Menu

Start a dialogue by pushing the Voice
Recognition button. You may say “Main

Menu” to switch to the main menu.
In this mode, you can say the following

commands:



“Radio AM” (to switch to the radio AM mode)



“Radio FM” (to switch to radio FM mode)



“Sat” (to switch to Satellite radio mode)



“Disc” (to switch to the disc mode)



“USB” (to switch to USB mode)



“Bluetooth® Streaming” (to switch to

Bluetooth® Streaming mode)



“Memo” (to switch to the memo recorder)



“System Setup” (to switch to system setup)

Radio AM

To switch to the AM band, say “AM” or “Radio

AM”. In this mode, you may say the following

commands:



“Frequency #” (to change the frequency)



“Next Station” (to select the next station)



“Previous Station” (to select the previous

station)



“Radio Menu” (to switch to the radio menu)



“Main Menu” (to switch to the main menu)

Radio FM

To switch to the FM band, say “FM” or “Radio

FM”. In this mode, you may say the following

commands:



“Frequency #” (to change the frequency)



“Next Station” (to select the next station)

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

“Previous Station” (to select the previous

station)



“Menu Radio” (to switch to the radio menu)



“Main Menu” (to switch to the main menu)

Satellite Radio

To switch to satellite radio mode, say “Sat” or

“Satellite Radio.” In this mode, you may say the

following commands:



“Channel Number” (to change the channel by

its spoken number)



“Next Channel” (to select the next channel)



“Previous Channel” (to select the previous

channel)



“List Channel” (to hear a list of available

channels)



“Select Name” (to say the name of a channel)



“Menu Radio” (to switch to the radio menu)



“Main Menu” (to switch to the main menu)

Disc Mode

To switch to the disc mode, say “Disc”. In this

mode, you may say the following commands:



“Track” (#) (to change the track)



“Next Track” (to play the next track)



“Previous Track” (to play the previous track)



“Main Menu” (to switch to the main menu)

USB Mode

To switch to USB mode, say “USB”. In this mode,

you may say the following commands:



“Next Track” (to play the next track)



“Previous Track” (to play the previous track)



“Play” (to play an Artist Name, Playlist Name,

Album Name, Track Name, etc.)

Bluetooth® Streaming (BT) Mode

To switch to Bluetooth® Streaming (BT) mode,

say “Bluetooth® Streaming”. In this mode, you

may say the following commands:



“Play” (to play the current track)



“Pause” (to pause the current track)



“Next Track” (to play the next track)



“Previous Track” (to play the previous track)

Memo Mode

To switch to the voice recorder mode, say

“Memo”. In this mode, you may say the

following commands:



“New Memo” (to record a new memo) —

During the recording, you may push the Voice
Command button to stop recording. You

proceed by saying one of the following

commands:



“Save” (to save the memo)



“Continue” (to continue recording)



“Delete” (to delete the recording)

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

“Play Memos” (to play previously recorded

memos) — During the playback you may push
the Voice Command button to stop

playing memos. You proceed by saying one of

the following commands:



“Repeat” (to repeat a memo)



“Next” (to play the next memo)



“Previous” (to play the previous memo)



“Delete” (to delete a memo)



“Delete All” (to delete all memos)

Setup

To switch to system setup, you may say one of

the following:



“Change to setup”



“Switch to system setup”



“Main menu setup”



“Switch to setup”

In this mode, you may say the following

commands:



“Language English”



“Language French”



“Language Spanish”



“Tutorial”



“Voice Training”

NOTE:

Keep in mind that you have to push the Voice
Command button first and wait for the beep

before speaking the “Barge In” commands.

Voice Training

For users experiencing difficulty with the system

recognizing their voice commands or numbers

the Uconnect Voice “Voice Training” feature

may be used.

1. Push the Voice Recognition button, say

“System Setup” and once you are in that

menu then say “Voice Training”. This will

train your own voice to the system and will

improve recognition.

2. Repeat the words and phrases when

prompted by Uconnect Voice. For best

results, the “Voice Training” session should

be completed when the vehicle is parked,

engine running, all windows closed, and the

blower fan switched off. This procedure may

be repeated with a new user. The system

will adapt to the last trained voice only.

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CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE

Prepare For The Appointment

If you are having warranty work done, be sure to

have the right papers with you. Take your

warranty folder. All work to be performed may

not be covered by the warranty. Discuss

additional charges with the service manager.

Keep a maintenance log of your vehicle's

service history. This can often provide a clue to

the current problem.

Prepare A List

Make a written list of your vehicle's problems or

the specific work you want done. If you've had

an accident or work done that is not on your

maintenance log, let the service advisor know.

Be Reasonable With Requests

If you list a number of items and you must have

your vehicle by the end of the day, discuss the

situation with the service advisor and list the

items in order of priority. At many authorized

dealers, you may obtain a rental vehicle at a

minimal daily charge. If you need a rental, it is

advisable to make these arrangements when

you call for an appointment.

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers

are vitally interested in your satisfaction. We

want you to be happy with our products and

services.
Warranty service must be done by an

authorized dealer. We strongly recommend that

you take the vehicle to an authorized dealer.

They know your vehicle the best, and are most

concerned that you get prompt and high quality

service. The manufacturer's authorized dealers

have the facilities, factory-trained technicians,

special tools, and the latest information to

ensure the vehicle is fixed correctly and in a

timely manner.

This is why you should always talk to an

authorized dealer service manager first. Most

matters can be resolved with this process.



If for some reason you are still not satisfied,

talk to the general manager or owner of the

authorized dealer. They want to know if you

need assistance.



If an authorized dealer is unable to resolve

the concern, you may contact the manufac

turer's customer center.

Any communication to the manufacturer's

customer center should include the following

information:



Owner's name and address



Owner's telephone number (home, mobile,

and office)



Authorized dealer name



Vehicle Identification Number (VIN)



Vehicle delivery date and mileage

CUSTOMER ASSISTANCE

365

FCA US LLC Customer Center

P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343

FCA Canada Inc. Customer Center

P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)

387-9983 French

In Mexico Contact

Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: + (52) 55 50817568

Puerto Rico And U.S. Virgin Islands

FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345

Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY)

To assist customers who have hearing

difficulties, the manufacturer has installed

special TDD (Telecommunication Devices for

the Deaf) equipment at its customer center. Any

hearing or speech impaired customer, who has

access to a TDD or a conventional teletypewriter

(TTY) in the United States, can communicate

with the manufacturer by dialing

1-800-380-CHRY.
Canadian residents with hearing difficulties that

require assistance can use the special needs

relay service offered by Bell Canada. For TTY

teletypewriter users, dial 711 and for Voice

callers, dial 1-800-855-0511 to connect with a

Bell Relay Service operator.

Service Contract

You may have purchased a service contract for

a vehicle to help protect you from the high cost

of unexpected repairs after the manufacturer's

New Vehicle Limited Warranty expires. The

Mopar Vehicle Protection plans are the ONLY

vehicle extended protection plans authorized,

endorsed and backed by FCA US LLC to provide

additional protection beyond your vehicle’s

warranty. If you purchased a Mopar Vehicle

Protection Plan, you will receive Plan Provisions

and an Owner Identification Card in the mail

within three weeks of the vehicle delivery date.

If you have any questions about the service

contract, call the manufacturer's Service

Contract National Customer Hotline at

1-800-521-9922 (Canadian residents, call

(800) 465-2001 English / (800) 387-9983

French).
FCA US LLC is not responsible for any service

contract you may have purchased from another

manufacturer. If you require service after the

FCA US LLC New Vehicle Limited Warranty

expires, please refer to the contract documents,

and contact the person listed in those

documents.
We appreciate that you have made a major

investment when you purchased the vehicle. An

authorized dealer has also made a major

investment in facilities, tools, and training to

assure that you are absolutely delighted with

the ownership experience. You will be pleased

with their sincere efforts to resolve any warranty

issues or related concerns.

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CUSTOMER ASSISTANCE

WARRANTY INFORMATION

See the Warranty Information for the terms and

provisions of FCA US LLC warranties applicable

to this vehicle and market.

MOPAR PARTS

MOPAR® fluids, lubricants, parts, and

accessories are available from an authorized

dealer. They are recommended for your vehicle

in order to help keep the vehicle operating at its

best.

REPORTING SAFETY DEFECTS

In The 50 United States And Washington,

D.C.

If you believe that your vehicle has a

defect that could cause a crash or cause

injury or death, you should immediately

inform the National Highway Traffic

Safety Administration (NHTSA) in

addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it

may open an investigation, and if it finds

that a safety defect exists in a group of

vehicles, it may order a recall and

remedy campaign. However, NHTSA

cannot become involved in individual

problems between you, an authorized

dealer or FCA US LLC.

To contact NHTSA, you may call the

Vehicle Safety Hotline toll free at

1-888-327-4236 (TTY:

1-800-424-9153); or go to

http://

www.safercar.gov

; or write to: Adminis

trator, NHTSA, 1200 New Jersey Avenue,

SE., West Building, Washington, D.C.

20590. You can also obtain other

information about motor vehicle safety

from

http://www.safercar.gov

In Canada

If you believe that your vehicle has a

safety defect, you should contact the

Customer Service Department

immediately. Canadian customers who

wish to report a safety defect to the

Canadian government should contact

Transport Canada, Motor Vehicle Defect

Investigations and Recalls at

1-800-333-0510 or go to

http://

www.tc.gc.ca/roadsafety/

WARNING!

Engine exhaust (internal combustion engines

only), some of its constituents, and certain

vehicle components contain, or emit,

chemicals known to the State of California to

cause cancer and birth defects, or other

reproductive harm. In addition, certain fluids

contained in vehicles and certain products of

component wear contain, or emit, chemicals

known to the State of California to cause

cancer and birth defects, or other

reproductive harm.

CUSTOMER ASSISTANCE

367

PUBLICATION ORDER FORMS

To order the following manuals, you may use

either the website or the phone numbers listed

below.
Service Manuals
These comprehensive Service Manuals provide

the information that students and professional

technicians need in diagnosing/trouble

shooting, problem solving, maintaining,

servicing, and repairing FCA US LLC vehicles. A

complete working knowledge of the vehicle,

system, and/or components is written in

straightforward language with illustrations,

diagrams, and charts.

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with

diagrams, charts and detailed illustrations.

These practical manuals make it easy for

students and technicians to find and fix

problems on computer-controlled vehicle

systems and features. They show exactly how to

find and correct problems the first time, using

step-by-step troubleshooting and drivability

procedures, proven diagnostic tests and a

complete list of all tools and equipment.

Owner's Manuals
These Owner's Manuals have been prepared

with the assistance of service and engineering

specialists to acquaint you with specific FCA US

LLC vehicles. Included are starting, operating,

emergency and maintenance procedures as

well as specifications, capabilities and safety

tips.
To access your Owner's Information online, visit

www.mopar.com/om

To order a hard copy of your Owner's

Information, call Tech Authority toll free at:



1-800-890-4038 (US)



1-800-387-1143 (Canada)

Or
Visit us on the Worldwide Web at:



www.techauthority.com

(US)

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