Lincoln MKT (2019 year). Manual - part 29

Menu Item

Select to have the touchscreen display in English, Spanish or French.

Language

Select to display units in kilometers or miles.

Distance

Select to display units in Celsius or Fahrenheit.

Temperature

Select to have the system beep to confirm choices made through the touch-
screen.

Touch Screen Beep

When you activate this option, the system automatically updates when you have
an available Internet connection through a Wi-Fi network or mobile connection.

Automatic System Updates

Information pertaining to the system and its software.

About SYNC

Documentation of the software license for the system.

Software Licenses

Select to restore factory defaults. This erases all personal settings and personal
data.

Master Reset

Wi-Fi & Hotspot

Access SYNC Wi-Fi and Vehicle Hotspot
settings and information.

System Wi-Fi

You can access the following:

455

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Action and Description

Menu Item

Enable this option to connect to Wi-Fi for SYNC 3 vehicle software updates.

Wi-Fi

This provides you with a list of available Wi-Fi networks within range.

Available Networks

Clicking on a network from the list allows you to connect or disconnect from that network. The system may
require a security code to connect.

When you click the information button next to a network, more information about the network displays such
as the signal strength, connection status and security type.

The system alerts you when your vehicle is parked and a Wi-Fi network is within range if SYNC is not already
connected.

Wi-Fi Available Notifications

Vehicle Hotspot (If Equipped)

You can access the following:

Action and Description

Menu Item

Allows you to turn the hotspot on and off.

Wi-Fi Hotspot On/Off

Allows you to view and edit hotspot settings such as the SSID and password.

Settings

Allows you to view your vehicle's hotspot plan and data usage.

Data Usage

Allows you to manage devices connected to your hotspot.

Manage Devices

456

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Note: The Vehicle Wi-Fi Hotspot (Vehicle
Hotspot) may be operational while ignition
is On and may remain operational while the
ignition is Off.

Note: Vehicle Hotspot services are provided
by the vehicle network carrier, subject to
your vehicle network carrier agreement,
coverage and availability.

Note: It is the account owner’s responsibility
to remove the vehicle from the vehicle
network carrier account when ownership of
the vehicle is transferred. If the owner would
like to remove the vehicle from the account
for any reason, please contact your vehicle
network carrier for more information.

Note: Data, such as the Vehicle Identification
Number (VIN), SIM Card ID, and data plan
usage, is shared between Ford Motor
Company and the vehicle network carrier to
provide the Vehicle Hotspot service in
accordance with your vehicle network carrier
agreement, coverage and availability, and
may be used to enable a seamless transition
from an old to new embedded modem and
to confirm any updates are successfully
delivered.

Note: For your convenience data usage may
be available for monitoring under Settings
but may not reflect actual or current usage.
The vehicle network carrier is responsible
for providing information about your account.
Please contact the vehicle network carrier
for more information.

Note: Ford Motor Company may need to
update operating system software on your
vehicle, including security updates and bug
fixes, to keep connected services current,
like Vehicle Hotspot, without prior notice to
you.

Note: If you do not have an active vehicle
hotspot data plan, open your web browser
and go to a website using the HTTP protocol
to be automatically redirected to the vehicle
network carrier landing page where you can
purchase data. Websites using HTTPS will
not automatically redirect.

Ambient Lighting

 (If Equipped)

Tap a color once to active ambient lighting.
This sets the color to the highest intensity.

You can drag the colors up and down to
increase or decrease the intensity.

To switch ambient lighting off, press the
active color once or drag the active color all
the way down to zero intensity.

Vehicle

Note: You vehicle may not have all of these
features.

You can select the following features to
update their settings.

Door Keypad Code

Select this button to add or erase a personal
door keypad code. To add or erase a
personal code, you first need to enter the
five-digit factory set code. You can find this
code on the owner's wallet card in the glove
box or from your authorized dealer.

457

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Camera Settings

To make adjustments using the touchscreen, select:

Action and Description

Message

Camera Settings

Then select from the following:

You can enable or disable this option using the slider.

Rear Camera Delay

You can find more information on the rear-view camera system in the parking aids chapter of your owner manual.

Onboard Modem Serial Number (ESN)

Selecting this button on the settings menu
shows you the ESN number for your system.
You need this number for certain
registrations such as Satellite Radio.

458

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Display

To make adjustments using the touchscreen, select:

Action and Description

Menu Item

The screen goes black and does not display anything. Tap the screen to switch it back on.

Display Off

Make the screen display brighter or dimmer.

Brightness

You can select:

Mode

The screen automatically switches between day and night modes based on the outside
light level.

Auto

The screen displays with a light background to enhance daytime viewing.

Day

The screen displays with a darker background to make nighttime viewing easier.

Night

Enable this option to automatically dim the display brightness based on ambient lighting conditions.

Auto Dim

Voice Control

You can adjust the voice control settings by
selecting the following options.

459

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Menu Item

Enable this option to remove additional voice prompts and confirmations.

Advanced Mode

Enable this option to have the system confirm a contacts name with you before
making a call.

Phone Confirmation

Enable this option to have the system display a list of available voice commands
when the voice button is pressed.

Voice Command List

Valet Mode

Valet mode allows you to lock the system.
No information is accessible until the system
is unlocked with the correct PIN.

When you select valet mode a pop up
appears informing you that a four digit code
must be entered to enable and disable valet
mode. You can use any PIN you chose but
you must use the same PIN to disable valet
mode. The system asks you to input the
code.

Note: If the system is locked and you cannot
remember the PIN, please contact the
Customer Relationship Center.

For Lincoln
United States: 1-800-521-4140
Canada: 1-800-387-9333

To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.

To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.

SYNC™ 3 TROUBLESHOOTING

Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.

To check your cell phone's compatibility,
refer to the regional Ford or Lincoln website.

460

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Cell phone issues

Possible solution

Possible cause

Issue

Refer to your device's manual about audio adjustments.

The audio control settings on your cell
phone may be affecting SYNC 3
performance.

There is background noise
during a phone call.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

Possible cell phone malfunction.

During a call, I can hear the
other person but they
cannot hear me.

Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.

To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.

The system may need to be restarted.

During a call, I cannot hear
the other person and they
cannot hear me.

Check your cell phone's compatibility.

This is a cell phone-dependent feature.

SYNC 3 is not able to
download my phonebook.

Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.

Possible cell phone malfunction.

You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

461

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Cell phone issues

Possible solution

Possible cause

Issue

Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.

Limitations on your cell phone's capab-
ility.

The system says "Phone-
book downloaded" but my
SYNC 3 phonebook is
empty or is missing
contacts.

If the missing contacts are stored on your SIM card, move them to
your cell phone's memory.

You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.

Check your cell phone's compatibility.

This is a cell phone-dependent feature.

I am having trouble
connecting my cell phone
to SYNC 3.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

Possible cell phone malfunction.

Try deleting your device from SYNC 3 and deleting SYNC from your
device, then trying again.

Always check the security and auto accept prompt settings relative
to the SYNC 3 Bluetooth connection on your cell phone.

Update your cell phone's firmware.

Switch the auto download setting off.

Check your cell phone's compatibility.

This is a cell phone-dependent feature.

Text messaging is not
working on SYNC 3.

Try switching your cell phone off, resetting it or removing the battery,
then try again.

Possible cell phone malfunction.

462

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Cell phone issues

Possible solution

Possible cause

Issue

iPhone

•

Go to your cell phone's Settings.

•

Go to the Bluetooth Menu.

•

Press the blue circle to the right of the device named with your
vehicle make and model to enter the next menu.

•

Turn Show Notifications on.

•

Disconnect then reconnect your iPhone from the SYNC 3 system
to activate this settings update.

Your iPhone is now set up to forward incoming text messages to
SYNC 3.
Repeat these steps for every other SYNC 3 vehicle that you connect.
Your iPhone will only forward incoming text messages to SYNC 3 if
the iPhone is not unlocked in the messaging application.
Replying to text messages using SYNC 3 is not supported by iPhone.

463

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Cell phone issues

Possible solution

Possible cause

Issue

Text messages from WhatsApp and Facebook Messenger are not
supported.

Your cell phone must support downloading text messages through
Bluetooth to receive incoming text messages.

This is a cell phone-dependent feature.

Audible text messages do
not work on my cell phone.

Because each cell phone is different, refer to your device's manual
for the specific cell phone you are pairing. In fact, there can be
differences between cell phones due to brand, model, service provider
and software version.

This is a cell phone limitation.

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then reconnect it to SYNC 3.

Possible device malfunction.

I am having trouble
connecting my device.

Make sure you are using the manufacturer's cable.

Make sure to correctly insert the USB cable into the device and your
vehicle's USB port.

Make sure that the device does not have an auto-install program or
active security settings.

464

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Make sure your device is unlocked before connecting it to SYNC 3.

The device has a lock screen enabled.

Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.

This is a device limitation.

SYNC 3 does not recog-
nize my device when I start
my vehicle.

Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.

This is a device-dependent feature.

Bluetooth audio does not
stream.

The device is not connected.

Try switching your device off, resetting it or removing the battery, then
reconnect it to SYNC 3.

The device is in a bad state.

Make sure that all song details are populated.

Your music files may not contain the
correct artist, song title, album or genre
information.

SYNC 3 does not recog-
nize music that is on my
device.

Try replacing the corrupt file with a new version.

The file may be corrupted.

Some devices require you to change the USB settings from mass
storage to media transfer protocol class.

The song may have copyright protection
that does not allow it to play.

Convert the file to a supported format.  See Entertainment (page 400).

The file format is not supported by SYNC
3.

Update media index.  See Settings (page 440).

The device needs to be re-indexed.

Make sure your device is unlocked before connecting it to SYNC 3.

The device has a lock screen enabled.

465

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then connect it back to SYNC 3.

This is a device limitation.

When I connect my device,
I sometimes do not hear
any sound.

To listen to Apple devices through USB, select AirPlay from the devices
Control Center, then select Dock Connector.

To listen to Apple devices through Bluetooth Stereo, select AirPlay
from the devices Control Center, then select SYNC.

Connect a compatible device or media player.

The device or media player is incompat-
ible.

SYNC 3 does not display
the song information,
repeat, or shuffle buttons.

Wi-Fi Issues

Possible solution

Possible cause

Issue

Verify password.

Password error.

Failed connection.

Check for a poor Wi-Fi signal.

Weak signal.

Use a unique name for your SSID, don’t use the default name unless
it contains a unique identifier, such as part of the MAC address.

Multiple Access points within range with
the same SSID.

466

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Wi-Fi Issues

Possible solution

Possible cause

Issue

Position the vehicle close to the hotspot with the front of the vehicle
facing the hotspot direction and remove obstacles if possible. Other
Wi-Fi, Bluetooth, microwave and cordless phones may cause interfer-
ence.

Weak signal probably due to distance
from the hotspot, obstruction or high
interference.

Disconnecting after
successful connection.

If the vehicle is equipped with heated windshield, try positioning the
vehicle so that the windshield is not facing the hotspot. If you have
metallic window tinting but not on the windshield, position the vehicle
to face the hotspot. If all windows are tinted, you can open the
windows in the direction of the hotspot if that is feasible.

There may be an obstruction between
SYNC 3 and the hotspot.

Poor signal seen by SYNC
3 despite being near a
hotspot.

Try to remove other obstructions that may impact signal quality such
as opening the garage door.

Please set the network to visible and try again.

The hotspot was defined as a hidden
network.

A hotspot is not listed in
the list of available
networks.

467

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

Wi-Fi Issues

Possible solution

Possible cause

Issue

SYNC 3 currently does not provide a hotspot.

SYNC 3 does not currently provide a
hotspot.

SYNC 3 is not seen when
searching for Wi-Fi
networks from your phone
or other devices.

Check the signal quality (under network details), if SYNC 3 indicates
good or excellent, test with another high-speed equipped hotspot
where the environment is more predictable.

Poor signal strength, too far from the
hotspot, hotspot is supporting multiple
connections, slow Internet connection or
other problems.

Software download takes
too long.

Test the connection with another device, if the hotspot requires a
subscription, you may contact the service provider.

It is possible that there is no new soft-
ware. The connected hotspot may be a
managed one and it requires either a
subscription or agreeing to the terms and
conditions.

SYNC 3 seems to connect
with a hotspot and the
signal strength is excellent
but the software is not
being updated.

468

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you have a compatible smartphone; an Android with OS
2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.
Additionally, make sure you pair and connect your phone to SYNC 3
in order to find AppLink-capable apps on your device. iPhone users
must also connect to a USB port with an Apple USB cable.

You did not connect an Applink Compat-
ible phone to SYNC 3.

AppLink Mobile Applica-
tions: When I select "Find
Mobile Apps," SYNC 3
does not find any applica-
tions.

Make sure you have downloaded and installed the latest version of
the app from your phone's app store. Make sure the app is running
on your phone. Some apps require you to register or login to the app
on the phone before using them with AppLink. Also, some may have
a "Ford SYNC" setting, so check the app's settings menu on the phone.

AppLink-enabled apps are not installed
and running on your mobile device.

My phone is connected,
but I still cannot find any
apps.

Closing and restarting apps may help SYNC 3 find the application if
you cannot discover it inside the vehicle. On an Android device, if
apps have an 'Exit' or 'Quit' option, then select it and restart the app.
If the app does not have that option, select the phone's settings menu
and select 'Apps', then find the particular app and choose 'Force stop.'
Do not forget to restart the app afterward, then select "Find Mobile
Apps" on SYNC 3.

Sometimes apps do not properly close
and re-open their connection to SYNC 3,
over ignition cycles, for example.

My phone is connected, my
app(s) are running, but I still
cannot find any apps.

On an iPhone with iOS7+, to force close an app, double tap the home
button then swipe up on the app to close it. Tap the home button
again, then select the app again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile App's Menu.

469

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Switch Bluetooth off and then on to reset it on your phone. If you are
in your vehicle, SYNC 3 should be able to automatically re-connect
to your phone if you press the "Phone" button.

There is a Bluetooth issue on some older
versions of the Android operating system
that may cause apps that were found on
your previous vehicle drive to not be
found again if you did not switch
Bluetooth off.

My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.

Unplug the USB cable from the phone, wait a moment, and plug the
USB cable back in to the phone. After a few seconds, the app should
appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the
application and restart it.

You may need to reset the USB connec-
tion to SYNC 3.

My iPhone is connected,
my app is running, I
restarted the app but I still
cannot find it on SYNC 3.

Increase the Bluetooth volume of the device by using the device's
volume control buttons which are most often found on the side of the
device.

The Bluetooth volume on the phone may
be low.

I have an Android phone. I
found and started my
media app on SYNC 3, but
there is no sound or the
sound is very low.

Force close or uninstall the apps you do not want SYNC 3 to find. If
the app has a "Ford SYNC" setting, disable that setting in the app's
settings menu on the phone.

Some Android devices have a limited
number of Bluetooth ports that apps can
use to connect. If you have more AppLink
apps on your phone than the number of
available Bluetooth ports, you will not see
all of your apps listed in the SYNC 3
mobile apps menu.

I can only see some of the
AppLink apps running on
my phone listed in the
SYNC 3 Mobile Apps
Menu.

470

MKT (TP4) , enUSA, Edition date: 201803, First-Printing

SYNC™ 3