Lincoln MKT (2019 year). Manual - part 26

Troubleshooting tips

Action

Cause

Message

Contact SiriusXM at 1-888-539-7474 to subscribe
to the channel, or tune to another channel.

Your subscription does not include this channel.

Unsubscribed Channel

The signal is blocked. When you move into an
open area, the signal should return.

The signal is lost from the SiriusXM satellite or
SiriusXM tower to your vehicle antenna.

Satellite acquiring signal…

No action required.  The process may take up to
three minutes.

Update of channel programming in progress.

Updating…

Contact SiriusXM at 1-888-539-7474 to resolve
subscription issues.

Your satellite service is no longer available.

Questions? Call 1-888-539-7474

Use the channel guide to turn off the Lock or Skip
function on that station.

All the channels in the selected category are either
skipped or locked.

None found. Check channel guide.

No action required.

SiriusXM has updated the channels available for
your vehicle.

SIRIUS Subscription updated

HD Radio™ Information (If Available)

Note:  This feature may not be available in
all markets.

To activate HD radio, please see the Radio
Settings in the Settings Chapter.  See
Settings (page 440).

Note: HD Radio broadcasts are not available
in all markets.

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HD Radio technology is the digital evolution
of analog AM/FM radio. Your system has a
special receiver that allows it to receive
digital broadcasts (where available) in
addition to the analog broadcasts, it already
receives. Digital broadcasts provide a better
sound quality than analog broadcasts with
free, crystal-clear audio and no static or
distortion. For more information, and a guide
to available stations and programming,
please visit:

Website

www.hdradio.com

When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the following indicators on
your screen:

E142616

The HD logo is grey when acquiring a digital
station, and then changes to orange when
digital audio is playing. When this logo is
available, you may also see Title and Artist
fields on-screen.

The multicast indicator appears in FM mode
(only) if the current station is broadcasting
multiple digital broadcasts. The highlighted
numbers signify available digital channels
where new or different content is available.
HD1 signifies the main programming status
and is available in analog and digital
broadcasts. Other multicast stations (HD2
through HD7) are only available digitally.

Note:  There is also an additional feature for
stations that have more than 1 HD multicast
(For example, HD1 or HD2). The HD logo and
Radio text appears as a button. Pressing this
button allows you cycle through all of the
HD stations on that specific frequency. For
example, if you are on 101.1 and it has HD1,
HD2, HD3, pressing the button repeatedly
causes the radio to cycle through the HD
stations in a cyclic increasing order.

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When HD Radio broadcasts are active, you can access the following functions:

Action and description

Message

Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot
until the sound returns. There is a brief mute while the radio saves the station. Sound returns
when the channel saves. When switching to an HD2 or HD3 memory preset, the sound mutes
before the digital audio plays, because the system has to reacquire the digital signal.

Presets

Note: As with any station you save, you cannot access the saved station if your vehicle is outside the station’s reception area.

HD Radio Reception and Station Troubleshooting

Potential reception issues

If you are listening to a multicast station and you are on the fringe of the reception area, the station
may mute due to weak signal strength.

Reception area

If you are listening to HD1, the system changes back to the analog broadcast until the digital
broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast
channels, the station mutes and stays muted unless it is able to connect to the digital signal again.

When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the
station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts
to the digital version. Depending on the station quality, you may hear a slight sound change when
the station changes from analog to digital. Blending is the shift from analog to digital sound or
digital back to analog sound.

Station blending

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In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to a
station broadcasting with HD Radio

technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.

Potential station issues

Action

Cause

Issues

No action required.  This is a broadcast issue.

This is poor time alignment by the radio broad-
caster.

Echo, stutter, skip or repeat in audio.
Increase or decrease in audio
volume.

No action required.  The reception issue may clear
up as you continue to drive.

The radio is shifting between analog and digital
audio.

Sound fading or blending in and out.

No action required.  This is normal behavior.  Wait
until the audio is available.

The digital multicast is not available until the HD
Radio broadcast is decoded. Once decoded, the
audio is available.

There is an audio mute delay when
selecting HD2 or HD3, multicast
preset or Direct Tune.

No action required.  The station is not available in
your current location.

The previously stored multicast preset or direct
tune is not available in your current reception area.

Cannot access HD2 or HD3 multicast
channel when recalling a preset or
from a direct tune.

Fill out the station issue form.

1

Data service issue by the radio broadcaster.

Text information does not match
currently playing audio.

Fill out the station issue form. 

1

Data service issue by the radio broadcaster.

There is no text information shown
for currently selected frequency.

1 

 You can find the form here:

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Website

http://hdradio.com/stations/feedback

HD Radio Technology manufactured under
license from iBiquity Digital Corporation and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of DTS. Ford Motor Company and DTS are
not responsible for the content sent using
HD Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.

CD (If equipped)

Once you select this option, the system
returns you to the main audio screen.

The current audio information appears on
the screen.

The following buttons are also available:

Function

Button

You can use the browse button to select a track.

Browse

Select this button and a small number one displays to indicate the track is set to repeat.

Repeat

For MP3 CDs, this button allows you to toggle through repeat off, repeat one track (a small number
one displays), and repeat current folder (a small folder displays).

Select the shuffle symbol to have the audio on the disk play in random order.

Shuffle

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You can use the forward, reverse, pause or
play buttons to control the audio playback.

Bluetooth Stereo or USB

Bluetooth Stereo and USB allow you to
access media that you store on your
Bluetooth device or USB device such as
music, audio books or podcasts.

The following buttons are available for Bluetooth and USB:

Function

Button

Pressing the repeat button toggles the repeat setting through three modes: repeat off (button not
highlighted), repeat all (button highlighted) and repeat track (button highlighted with a small number
one).

Repeat

Play the tracks in random order.

Shuffle

You can use the forward, reverse, pause or
play buttons to control the audio playback.

To get more information about the currently
playing track, press the cover art or Info
button.

For some devices, SYNC 3 is able to provide
30-second skip buttons when you listen to
audio books or podcasts. These buttons
allow you to skip forward or backward within
a track.

While playing audio from a USB device you
can look for certain music by selecting the
following:

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Function

Button

If available, displays the list of tracks in the Now Playing playlist.

Browse

This option, which is available under browse, allows you to play all
tracks or to filter the available media into one of the below categories.

New Search

Play All

Playlists

Artist

Albums

Songs

Genres

Podcasts

Audio books

Composers

This button allows you to choose a specific letter to view within the
category you are browsing.

A-Z Jump

If available, this allows you to browse the folders and files on your
USB device.

Explore Device

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USB Ports

E211463

The USB ports are in the center console or
behind a small access door in the instrument
panel.

This feature allows you to plug in USB media
devices, memory sticks, flash drives or thumb
drives, and charge devices if they support
this feature.

Select this option to play audio from your
USB device.

Apps

The system supports the use of certain audio
apps such as iHeartRadio through a USB or
Bluetooth enabled device.

Each app gives you different on-screen
options depending on the app's content.
See Apps (page 437).

Supported Media Players, Formats and
Metadata Information

The system is capable of hosting nearly any
digital media player, including iPod, iPhone,
and most USB drives.

Supported audio formats include MP3, WMA,
WAV, AAC, and FLAC.

Supported audio file extensions include MP3,
WMA, WAV, M4A, M4B, AAC, and FLAC.

Supported USB file systems include: FAT,
exFAT, and NTFS.

SYNC 3 is also able to organize the media
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the media
files, provide information about the file.

If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.

SYNC 3 is capable of indexing up to 50,000
songs per USB device, for up to 10 devices.

CLIMATE

Touch the climate button on the touchscreen
to access your climate control features.
Depending on your vehicle line and option
package, your climate screen may look
different from one of the screens shown
below. Your screen may not contain all of
the features shown.

Note: You can switch temperature units
between Fahrenheit and Celsius.  See
Settings (page 440).

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Driver temperature: Touch up or
down to adjust the temperature.

A

Heated steering wheel: Touch the
heated steering wheel icon to
switch the heated steering wheel
on and off (if equipped).

B

Defrost:  A pop up appears on the
screen to display the defrost
options.

C

MAX Defrost: Touch the button to
maximize defrosting. Outside air
flows through the windshield vents,
the fan automatically adjusts to the
highest speed and the temperature
dial returns to the full heat position.
You can use this setting to defog
or clear a thin covering of ice from
the windshield. The heated rear
window also automatically turns on
when you select MAX Defrost.

Defrost: Touch to clear the
windshield of fog and thin ice.
Touch again to return to the
previous airflow selection. When
on, defrost provides outside air to
reduce window fogging and
distributes air through the
windshield defroster vents and
demister vents.

Note: To prevent window fogging,
you cannot select recirculated air
when Defrost is on.

Heated rear window: Turns the
heated rear window on and off.
See the Heated Windows and
Mirrors chapter in your owner
manual.

AUTO: Touch the button to switch
on automatic operation. Select the
desired temperature using the
temperature control. The system
adjusts fan speed, air distribution,
air conditioning operation, and
selects outside air or recirculated
air to heat or cool the vehicle in
order to maintain the desired
temperature.

D

Power:  Touch the button to switch
the system on and off. Switching
off the climate control system
prevents outside air from entering
the vehicle.

E

DUAL: This button lights up when
the passenger controls are active.
To switch the dual zone operation
off and link the passenger
temperature to the driver
temperature, touch the DUAL
button to switch it off.

F

Passenger temperature: Touch up
or down to adjust the temperature.

G

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Passenger heated and climate
controlled seats:

H

Touch the heated seat icon to
adjust the heated seat off and on
(if equipped).

Touch the climate-controlled seat
icon to adjust the
climate-controlled seat off and on
(if equipped).

Fan speed:  Touch up or down to
increase or decrease the volume
of air circulated in your vehicle.

I

Rear: A pop up appears on the
screen to display the rear control
options.

J

Touch the power icon to switch the
rear climate control functions off
and on.

Touch Rear Control to allow the
rear seat passengers to adjust the
rear climate settings. Touch it
again to prevent the rear seat
passengers from adjusting the
settings. Rear Control
automatically turns off when you
use the touchscreen to adjust the
rear climate settings.

If your vehicle has automatic
climate controls, select Auto to
connect the rear climate settings
to the Auto settings of the driver.

Touch the up and down arrows to
adjust the temperature.

Manual airflow distribution
controls: Select these controls
individually or together to direct
the air flow to the desired area.

K

Panel: Distributes air through the
instrument panel vents.

Floor: Distributes air through the
demister vents, floor vents and rear
seat floor vents.

A/C: A pop-up appears on the
screen to display the air
conditioning options.

L

MAX A/C:  Touch to cool your
vehicle with recirculated air. Touch
again for normal A/C operation.
MAX A/C distributes air through
instrument panel vents and may
help reduce odors from entering
your vehicle. MAX A/C is more
economical and efficient than
normal A/C mode.

A/C: Touch to switch the air
conditioning on or off. Use A/C
with recirculated air to improve
cooling performance and
efficiency. A/C engages
automatically in MAX A/C, defrost
and footwell/defrost.

Recirculated air: Touch to switch
the recirculated air on or off which
may reduce the amount of time
needed to cool down the interior
and help reduce odors from
reaching the interior. Recirculated

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air also engages automatically
when you select MAX A/C. You can
engage this manually in any airflow
mode except defrost. It may also
turn off in all airflow modes except
MAX A/C to reduce fog potential.

Driver heated and climate
controlled seats:

M

Touch the heated seat icon to
adjust the heated seat off and on
(if equipped).

Touch the climate-controlled seat
icon to adjust the
climate-controlled seat off and on
(if equipped).

PHONE

WARNING

Driving while distracted can result in
loss of vehicle control, crash and injury.

We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving.

Hands-free calling is one of the main features
of the system. Once you pair your cell phone,
you can access many options using the
touchscreen or voice commands. While the
system supports a variety of features, many
are dependent on your cell phone’s
functionality.

Pairing Your Cell Phone for the First
Time

Pair your Bluetooth enabled phone with the
system before using the functions in
hands-free mode.

Switch on Bluetooth on your device to begin
pairing.  See your phone’s manual if
necessary.

To add a phone, select:

Menu Item

Add a Bluetooth Device

1. Follow the on-screen instructions.

2. A prompt alerts you to search for the

system on your phone.

3. Select your vehicle's make and model as

it displays on your phone.

4. Confirm that the six-digit number

appearing on your phone matches the
six-digit number on the touchscreen.

5. The touchscreen indicates when the

pairing is successful.

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6. Your phone may prompt you to give the

system permission to access information.
To check your phone’s compatibility, see
your phone’s manual or visit the website.

Alternatively, to add a phone, select:

Menu Item

Add a Bluetooth Device

Then select:

Discover Other Bluetooth Devices

1. Follow the on-screen instructions.

2. Select your phone's name when it

appears on the touchscreen.

3. Confirm that the six-digit number

appearing on your phone matches the
six-digit number on the touchscreen.

4. The touchscreen indicates when the

pairing is successful.

5. Your phone may prompt you to give the

system permission to access information.
To check your phone’s compatibility, see
your phone’s manual or visit the website.

At a minimum, most cell phones with
Bluetooth wireless technology support the
following functions:
•

Answering an incoming call.

•

Ending a call.

•

Dialing a number.

•

Call waiting notification.

•

Caller identification.

Other features, such as text messaging using
Bluetooth and automatic phonebook
download, are phone-dependent features.

Phone Menu

This menu becomes available after pairing
a phone.

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E251249

G

Action and Description

Menu Item

Item

Displays your recent calls.

Recent Call List

A

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Action and Description

Menu Item

Item

You can place a call by selecting an entry from this list.
You can also sort the calls by selecting the drop down menu at the top of the screen. You
can choose:

Missed

Outgoing

Incoming

All

All of your contacts from your phone display in alphabetical order.

Contacts

B

Selecting this button allows you to choose a
specific letter to view.

A-Z Jump

Displays the name of your phone and takes you to the phone settings options.

Phone Settings

C

From this menu, you can pair subsequent devices, set ring tones and alerts.

Gives you access to the list of paired or connected Bluetooth devices allowing you to change
or select a device.

Change Device

D

Displays all recent text messages.

Text Messages

E

Use this keypad to dial in a phone number.

Phone Keypad

F

Use the backspace button to delete numbers.

Press this button to begin a call.

Call

Touch this button to reject all incoming calls automatically. Text message notifications do
not display on the screen. All ringtones and alerts are set to silent.

Do Not Disturb

G

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Users with phones having voice services may
see a button to access the feature. For
example, iPhone users see a Siri button. A
press and hold of the voice button on the
steering wheel also accesses this feature.

Making Calls

There are many ways to make calls from the
SYNC 3 system, including using voice
commands.  See Using Voice Recognition
(page 390).  You can use the touchscreen to
place calls as well.

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