Lincoln MKC (2019 year). Manual - part 24

•

DISP: Switch the display on or off. You
can also touch the screen to switch the
display back on.

•

Temperature, fan and climate control
buttons: Control the temperature, fan
speed or settings of the climate control
system.  See Climate Control (page 132).

911 Assist

WARNINGS

Unless the 911 Assist setting is set on
before a crash, the system will not dial

for help which could delay response time,
potentially increasing the risk of serious
injury or death after a crash.

Do not wait for 911 Assist to make an
emergency call if you can do it yourself.

Dial emergency services immediately to
avoid delayed response time which could
increase the risk of serious injury or death
after a crash. If you do not hear 911 Assist
within five seconds of the crash, the system
or phone may be damaged or non-functional.

WARNINGS

Always place your phone in a secure
location in your vehicle so it does not

become a projectile or get damaged in a
crash. Failure to do so may cause serious
injury to someone or damage the phone
which could prevent 911 Assist from working
properly.

Note: The SYNC 911 Assist feature must be
set on before the incident.

Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.

Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.

Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.

Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.

If a crash deploys an airbag (excluding knee
airbags and rear inflatable safety belts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, by visiting:

Website

www.owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca

For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains and
Roadside Emergencies sections of your
owner manual.

To switch 911 Assist on and off please view
the settings information. See Settings (page
434).

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To make sure that 911 Assist works correctly:
•

SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.

•

The 911 Assist feature must be set on
before the incident.

•

You must pair and connect a
Bluetooth-enabled and compatible cell
phone to SYNC.

•

A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.

•

A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.

•

The vehicle must have battery power and
be located in the U.S., Canada or in a
territory in which 911 is the emergency
number.

In the Event of a Crash

Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the triggers
for 911 Assist). If a connected cell phone
sustains damage or loses its connection to
SYNC during a crash, SYNC will search for
and try to connect to a previously paired cell
phone; SYNC will then attempt to call the
emergency services.

Before making the call:
•

SYNC provides a short window of time
(about 10 seconds) to cancel the call. If
you fail to cancel the call, SYNC attempts
to dial 911.

•

SYNC says the following, or a similar
message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel."

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems are
capable of receiving this information
electronically.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist
hardware sustains damage in a crash.

•

The vehicle's battery or the SYNC system
has no power.

•

The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.

911 Assist Privacy Notice

When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of the
fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable

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of electronically or verbally disclosing to 911
operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most appropriate
emergency services. If you do not want to
disclose this information, do not switch the
feature on.

Safety Information

WARNING

Driving while distracted can result in
loss of vehicle control, crash and injury.

We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving.

•

Do not attempt to service or repair the
system.  Have an authorized dealer
check your vehicle.

•

Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables out
of the way, so they do not interfere with
the operation of pedals, seats,
compartments or safe driving abilities.

•

Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.

•

For your safety, some SYNC 3 functions
are speed-dependent. Their use is limited
to when your vehicle is traveling at
speeds under 3 mph (5 km/h). Make sure
that you review your device's manual
before using it with SYNC 3.

Speed-restricted Features

Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.

•

Screens crowded with information, such
as Points of Interest reviews and ratings,
SiriusXM Travel Link sports information,
or ski condition search areas.

•

Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.

•

All lists are limited so the user can view
fewer entries (such as phone contacts or
recent phone call entries).

See the following table for more specific
examples.

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Restricted features

Pairing a Bluetooth phone.

Cellular Phone

Browsing of list entries is limited for phone contacts and recent phone calls.

Editing the keypad code.

System Functionality

Enabling Valet Mode.

Editing settings while the rear view camera or active park assist are active.

Editing Wi-Fi settings.

Wi-Fi

Editing the list of wireless networks.

Connecting to a new Wi-Fi network.

Viewing received text messages.

Text Messages

Using the keyboard to enter a destination.

Navigation

Adding or editing Navigation Favorites entries or Avoid Areas.

Creating a SYNC Owner Account

Why do I need a SYNC owner account?

•

Essential for keeping up with the latest
software and connected features.

•

Access to customer support for any
questions you may have.

•

Maintain account permissions.

Visit the website to sign up and register.

Website

www.owner.lincoln.com
www.syncmyride.ca

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Website

www.syncmaroute.ca

Lincoln Connect with Lincoln Way

With a Lincoln Connect-equipped vehicle,
you can use Lincoln Way® to track your
vehicle’s location and remotely access
vehicle features such as start, lock and
unlock and vehicle status including fuel level
and approximate mileage. You can also
schedule specific times to remotely start your
vehicle so it’s ready to hit the road as soon
as you are. Lincoln Way® is available through
a free download via the Apple App Store®
or Google Play™. Message and data rates
may apply. Services may be limited by mobile
phone network coverage area.

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FCC: LHJ-FAN

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IC: 2807E-FAN

Updating Your System

You can choose to download the update
onto a USB drive or use Wi-Fi to deliver
automatic updates.

USB Updates

To use the USB update you need to log into
your owner account and visit the SYNC
software update page.

Website

www.owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca

The website notifies you if an update is
available. You can then select to download
the update.

You will need an empty USB drive. Please
check the website for minimum
requirements. Once you have inserted the
USB drive into your computer, choose to start
the download. Follow the instructions
provided to download the files to the USB
drive.

The installation of most files occurs in the
background, and does not interrupt your use
of the system. Navigation updates cannot be
installed in the background, because the files
are too large.

To install the update in your vehicle, remove
anything that is plugged in the USB ports on
the media hub and plug in the USB drive
containing the update. When the USB drive
is plugged in, the installation should begin
immediately. After a successful installation,
the update is available the next time the
vehicle is started.

Please reference the website for any further
actions.

Updating Over Wi-Fi

To update your System over Wi-Fi your
vehicle must be within the range of a Wi-Fi
access point. Data rates may apply.

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To connect your system to Wi-Fi, select:

Menu Item

Settings

Wi-Fi

You can then select your Wi-
Fi network. You may have
to enter the security code if
the network is secured. The
system confirms when it has
connected to the network.

Available Wi-
Fi Networks

You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature. If
you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings. See
Settings (page 434).  You can also perform a
master reset.  See SYNC™ 3 Troubleshooting
(page 454).

If you would like to switch this feature on
later, select:

Menu Item

Settings

General

From this menu, you can
enable automatic updates.
If you have not done so
already, the system prompts
you to set up a Wi-Fi
connection when you
enable this feature.

Automatic
System
Updates

When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time. Software
downloads can take place for up to 30
minutes after you have switched your vehicle
off. The updates do not interrupt the normal
use of your SYNC 3 system. If a download
does not complete for any reason, the

download continues where it left off at the
next Wi-Fi connected opportunity. Upon
activation of an update, a banner displays
on the touchscreen indicating the system
update. Select the icon to see more detail.
This icon displays for two ignition cycles.

To switch this feature off:

Menu Item

Settings

General

In this menu selection, you
can change the selection for
automatic updates to OFF.

Automatic
System
Updates

Support

The SYNC support team is available to help
you with any questions you are not able to
answer on your own.

Monday-Saturday, 8:30am-8:00pm EST.

United States: 1-800-521-4140.

Canada: 1-800-387-9333.

Times are subject to change due to holidays.

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Privacy Information

When you connect a cellular phone to SYNC
3, the system creates a profile within your
vehicle that links to that cellular phone. This
profile helps in offering you more cellular
features and operating more efficiently.
Among other things, this profile may contain
data about your cellular phone book, text
messages (read and unread), and call history,
including history of calls when your cell
phone was not connected to the system. In
addition, if you connect a media device, the
system creates and retains an index of

supported media content. The system also
records a short diagnostic log of
approximately 10 minutes of all recent system
activity. The log profile and other system data
may be used to improve the system and help
diagnose any problems that may occur.

The cellular profile, media device index, and
diagnostic log remain in your vehicle unless
you delete them and are generally accessible
only in your vehicle when the cellular phone
or media player is connected.

If you no longer plan to use the system or
your vehicle, we recommend you perform a
Master Reset to erase all stored information.
You can find more information about the
Master Reset in General Settings.  See
Settings (page 434).  System data cannot be
accessed without special equipment and
access to your vehicle's SYNC 3 module. The
Lincoln Motor Company does not access the
system data for any purpose other than as
described absent consent, a court order, or
where required by law enforcement, other
government authorities, or other third parties
acting with lawful authority. Other parties
may seek to access the information
independently of The Lincoln Motor
Company.

HOME SCREEN

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E205446

Home screen display

Tile

Item

Shows the active media source.

Audio

A

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Home screen display

Tile

Item

If your vehicle does not have navigation, this space contains the compass.

The name of the connected phone appears on the screen. The status of the phone
features also appear. This includes signal strength, battery charge, 911 assist setting
state (On or Off), text messaging and roaming.

Phone

B

This map displays your current location or current route in real time.

Navigation

1

C

When you have navigation active, you also see the next turn and the length of time
and distance to your destination.
If your vehicle does not have navigation, this space contains the audio information.

1 

 If equipped.

You can touch any of the feature displays to
access that feature.

Anytime you select the home button, the
system returns you to this screen.

USING VOICE RECOGNITION

The SYNC 3 system allows you to use voice
commands, to control features like audio and
climate controls. By using voice commands,
you can keep your hands on the wheel and
your eyes on the road.

You can access each feature controlled by
SYNC 3 through a variety of commands.

E142599

To activate the SYNC 3 voice
commands push the voice button
on the steering wheel and wait for

the prompt.

___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context and
the description of the command tell you what
to say for this dynamic option.

There are some commands that work for
every feature, these commands are:

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Action and Description

Voice Command

Brings you to the main menu.

Main Menu

Returns you to the previous screen.

Go back

Ends the voice session.

Cancel

Gives you a list of possible voice commands.

List of Commands

You can name any feature and the system gives a list of commands available for the feature. For
example, you could say:

___ List of Commands

Phone List of Commands

Navigation List of Commands

You can use this command to view the next page of options on any screen where multiple pages of
choices are given.

Next Page

You can use this command to view the previous page of options on any screen where multiple pages
of choices are given.

Previous Page

Gives you available commands you can use on the current screen.

Help

Included here are some of the most popular
commands for each SYNC 3 feature.

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Audio Voice Commands

___ is a dynamic listing, meaning that for
audio voice commands it can be the name

of a Sirius channel or a channel number, a
radio frequency number, or the name of an
artist, album, song or a genre.

To control the media features, press the voice button and when prompted, say:

Description

Voice command

You can say the Sirius channel name or number such as "Sirius channel 16".

1

Sirius Channel ___

You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".

Allows you to tune to a specific FM or AM frequency such as "FM 88.7" or "AM
1580".

AM ___

FM ___

Allows you to tune to a specific HD frequency such as “FM 88.7 HD 1”.

1

FM ___ HD ___

Allows you to listen to music on your Bluetooth connected device.

Bluetooth Audio

Allows you to listen to music on your USB connected device.

USB

For USB audio only, you can say the name of an artist, album, song or a genre
to listen to that selection. Your system must finish indexing before this option
is available. For example, you could say "Play artist, The Beatles" or "Play song,
Penny Lane".

Play Genre ___

Play Playlist ___

Play Artist ___

Play Album ___

Play Podcast ___

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Description

Voice command

Play Song ___

Play Audiobook ___

For USB audio only, you can say the name of an artist, album, or a genre to
browse by that selection. Your system must finish indexing before this option
is available. For example you can say "Browse The Beatles" or "Browse folk".

Browse ___

1 

This option may not be available in all markets or may require a subscription.

Climate Voice Commands

You can control the temperature of the
vehicle using voice commands.

___ is a dynamic listing, meaning that for
climate voice commands it can be the
desired degrees for the temperature setting.

To adjust the temperature, say:

Description

Voice command

Adjust the temperature between 60–85°F (15.5–29.5°C).

Set Temperature ___

Phone Voice Commands

Pairing a Phone

You can use voice commands to connect
your Bluetooth enabled phone to the system.

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To pair your phone, press the voice button and when prompted, say:

Description

Voice command

Follow the on-screen instructions to complete the pairing process.  See Settings (page 434).

Pair Phone

Making Calls

___ is a dynamic listing, meaning that for
phone voice commands it can be the name
of the contact you wish to call or the digits
you want to dial.

Press the voice button and say a command similar to the following:

Description

Voice command

Allows you to call a specific contact from your phonebook such as "Call Jenny".

Call ___

Allows you to call a specific contact from your phonebook at a specific location such as "Call
Jenny at Home".

Call ___ at ___

Allows you to dial a specific number such as “Dial 867-5309”.

Dial ___

Please make sure that you are saying the
contact name exactly as it appears in your
contact list.

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Once you have provided the digits of the phone number, you can say the following commands:

Description

Voice Command

If you did not enter the full number with the first command, you can continue saying the number.

<0-9>

Tells SYNC 3 to make the phone call.

Dial

Tells SYNC 3 to erase the last block of digits you state.

Delete

Tells SYNC 3 to erase the entire number.

Clear

Text Message Voice Commands

To access text message options, press the voice button and say:

Description

Voice command

Listen to Message

You can say the number of the message you would like to hear.

Listen to text message ___

Reply to Message

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Navigation Voice Commands

 (If Equipped)

Setting a Destination

You can use any of the following commands

to set a destination or find a point of interest.

___ is a dynamic listing, meaning that for
navigation voice commands it can be a POI
category or a major brand name, where
major brand name is a chain with more than
20 locations

You can find an address, a point of interest (POI), or search for points of interest by category:

Description

Voice command

Allows you to enter the address search functionality. You can also search for an address in a specific
state or province.

Find an Address

State the name of the POI category or major brand name you would like to search for such as "Find
restaurants".

Find a ___

Allows you to enter the POI search functionality.

Find a POI

Allows you to enter the intersection search functionality.

Find an Intersection

State the name of a POI category or major brand name you would like to search for.

Find the Nearest <POI Category>

Allows you to see a list of your previous destinations.

Show Previous Destinations

Allows you to see a list of your favorite destinations.

Show Favorites

Allows you to route to your home address.

Drive Home

Allows you to route to your work address.

Drive to Work

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In addition, you can say these commands when a route is active:

Description

Voice command

Cancels the current route.

Cancel Route

Allows you to select an alternate route.

Detour

Repeats the last guidance prompt.

Repeat Instruction

Displays the active route.

Show Route

Displays the list of upcoming maneuvers.

Route Summary

Provides current location.

Where Am I

Allows you to zoom in on the map.

Zoom in

Allows you to zoom out from the map.

Zoom out

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