Nissan Tiida C11. Manual - part 29

AV-110

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

• Check that the cellular phone is corresponding type (Bluetooth

®

 enabled) when the hands free related mal-

function vehicle is in service before performing a diagnosis.

• There is a case that malfunction occurs due to the version change of the phone type, etc. even though it is a

corresponding type. Therefore, confirm it by changing the cellular phone to another corresponding type
phone, and check that it operates normally. It is necessary to distinguish whether the cause is the vehicle or
cellular phone. Check to ensure the customers phone is supported by checking the phone compatibility for
the hands free system.

Trouble diagnosis chart by symptom

RELATED TO STEERING WHEEL SWITCH

Symptoms

Check items

Possible malfunction location/Action to take

Does not recognize cellular 
phone connection.

Repeat the registration of cellular phone.

NAVI control unit (

XX-XX, "*****"

)

Hands free phone cannot be 
established.

• Hands free phone operation can be 

made, but the communication cannot 
be established.

• Hands free phone operation can be 

performed, however, voice between 
each other cannot be heard during the 
conversation.

NAVI control unit (

XX-XX, "*****"

)

The other party's voice cannot 
be heard by hands free phone.

Check the “microphone speaker ”in In-
spection & Adjustment Mode if sound is 
heard.

NAVI control unit (

AV-48, "CONSULT - III Function 

(MULTI AV)"

)

Check the “microphone speaker ”in In-
spection & Adjustment Mode if sound is 
not heard.

TEL voice signal circuit

Originating sound is not heard 
by the other party with hands 
free phone communication.

Sound operation function is normal.

NAVI control unit (

XX-XX, "*****"

)

Sound operation function does not work.

Microphone signal circuit (

AV-91, "Diagnosis Proce-

dure"

)

Symptoms

Possible malfunction location/Action to take

All steering switches are not operated.

Steering switch signal ground circuit (

XX-XX, "*****"

)

Only specified switch cannot be operated.

Steering switch (

XX-XX, "*****"

)

“ENTER”, “MENU UP”, “MENU DOWN” and “SOURCE” 
switches are not operated.

Steering switch signal A circuit (

XX-XX, "*****"

)

“BACK”, “

”, “VOL UP” and “VOL DOWN” switches are 

not operated.

Steering switch signal B circuit (

XX-XX, "*****"

)

AV

NORMAL OPERATING CONDITION

AV-111

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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NORMAL OPERATING CONDITION

Description

INFOID:0000000001728768

BASIC OPERATION

NOTE:

Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is disconnected or becomes dis-
charged. Service the vehicle's battery as necessary and re-enter the information in the Address Book If this occurs.

VEHICLE ICON

Symptoms

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The display is turned off.

Push and hold 

 to turn on the display. 

No voice guidance is available.
The volume is too high or too low.

The volume is not set correctly, or it is turned off.

Adjust the volume of voice guidance.

Volume guidance is not provided for narrow streets 
(roads displayed in gray).

This is not a malfunction.

No map is displayed on the screen.

The map DVD-ROM is not inserted, or it is inserted 
upside down.

Insert the map DVD-ROM correctly.

A screen other than map screen is displayed.

Push “MAP”.

The screen is too dim.
The movement is slow.

The temperature in the interior of the vehicle is low.

Wait until the interior of the vehicle has 
warmed up.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid 
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the ve-
hicle is driven.

Park the vehicle in a safe location, and 
then operate the navigation system.

Symptoms

Possible cause

Possible solution

Names of roads and locations differ 
between Plan view and Birdview™.

This is because the quantity of the displayed informa-
tion is reduced so that the screen does not become 
too crowded. There is also a chance that names of 
the roads or locations may be displayed multiple 
times, and the names appearing on the screen may 
be different because of a processing procedure.

This is not a malfunction.

The vehicle icon is not displayed in 
the correct position.

The vehicle was transported after the ignition switch 
was turned off, for example, by a ferry or car trans-
porter.

Drive the vehicle for a while on a road 
where GPS can be received.

The position and direction of the vehicle may be in-
correct depending on the driving environments and 
the levels of positioning accuracy of the navigation 
system.

This is not a malfunction. Drive the vehicle 
for a while to automatically correct the po-
sition and direction of the vehicle icon.

When the vehicle is traveling on a 
new road, the vehicle icon is locat-
ed on another road nearby.

Because the new road is not stored in the map data, 
the system automatically places the vehicle ion on 
the nearest road available. 

Updated road information will be included 
in the next version of the map DVD-ROM.

The screen does not switch to the 
night screen even after turning on 
the headlights. 

The daytime screen was set the last time the head-
lights were turned on.

Set the screen to the night screen mode 
using when turning on the headlights.

The map does not scroll even when 
the vehicle is moving.

The current location map screen is not displayed.

Push “MAP”.

The vehicle icon is not displayed.

The current location map screen is not displayed.

Push “MAP”.

AV-112

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

MAP DVD-ROM

ROUTE CALCULATION AND VISUAL GUIDANCE

The GPS indicator on the screen 
remains gray.

GPS signals cannot be received depending on the 
vehicle location, such as in a parking garage, on a 
road that has numerous tall buildings, etc.

Drive on an open, straight road for a while.

GPS signals cannot be received because objects are 
placed on top of the display.

Remove the objects from top of the dis-
play.

A sufficient amount of GPS satellites are not avail-
able.

Wait for the satellites to move locations 
available for navigation system.

The location of vehicle icon is mis-
aligned from the actual position.

Speed calculations based on the speed sensor may 
be incorrect when using tire chains or replacing the 
tires.

Drive the vehicle for a while (at approxi-
mately 30 km/h (19 MPH) for about 30 
minutes) to automatically correct the vehi-
cle icon position.
Contact an NISSAN / INFINITI dealer if 
this does not correct the vehicle icon posi-
tion.

The map data has mistake or is incomplete (the vehi-
cle icon position is always misaligned in the same ar-
ea).

Updated road information will be included 
in the next version of the map DVD-ROM.

Symptoms

Possible cause

Possible solution

Symptom

Possible cause

Possible solution

The message “Error” appears. 

Map DVD-ROM is dirty or partially damaged.

Check the DVD-ROM and wipe it clean 
with a soft cloth. 

Replace the DVD-ROM if there is any 
damage.

Symptoms

Possible cause

Possible solution

In the auto reroute calculation, way-
points are not included.

Waypoints already passed are not included in the 
auto reroute calculation.

In case of going to that waypoints again, 
edit the route.

Route information is not displayed.

Route calculation has not yet been performed.

Set the destination and perform route calcu-
lation.

The vehicle is not driven on the suggested route. 

Drive on the suggested route.

Route guidance is set to off.

Turn on route guidance.

Route information is not provided for narrow streets 
(roads displayed in gray).

This is not a malfunction.

The auto reroute calculation (or de-
tour calculation) suggests the same 
route as the one previously sug-
gested. 

Route calculation took priority conditions into con-
sideration, but the same route was calculated. 

This is not a malfunction.

A waypoint cannot be added.

Five waypoints are already set on the route, includ-
ing ones that already passed.

A maximum of 5 waypoints can be set on 
the route. In case of going to 6 or more way-
points, perform route calculations multiple 
times as necessary.

The suggested route is not dis-
played.

Roads near the destination cannot be calculated.

Reset the destination to a main or ordinary 
road, and recalculate the route.

The starting point and destination are too close.

Set a more distant destination.

The starting point and destination are too far away.

Divide the way by selecting one or two inter-
mediate destinations, and perform route 
calculations multiple times. 

There are time restricted roads (by day of week, by 
time) near the current vehicle location or destina-
tion.

Set Use Time Restricted Roads to off.

A part of the route is not displayed.

The suggested route includes narrow streets (roads 
displayed in gray).

This is not a malfunction.

AV

NORMAL OPERATING CONDITION

AV-113

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

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VOICE GUIDANCE

VOICE RECOGNITION

REAR VIEW MONITOR

The part of the route already 
passed is deleted.

A route is managed by sections between waypoints. 
The section between the starting point and the way-
point is deleted if you passed the first waypoint. (It 
may not be deleted depending on the area.)

This is not a malfunction.

An indirect route is suggested.

The system may suggest an indirect route if there 
are restrictions (such as one way streets) on roads 
close to the starting point or destination.

Adjust the location of the starting point or 
destination.

The system may suggest an indirect route because 
route calculation does not take into consideration 
some areas such as narrow streets (gray roads).

Reset the destination to a main or ordinary 
road, and recalculate the route.

The landmark information does not 
correspond to the actual informa-
tion.

This may be caused by insufficient or incorrect data 
on the DVD-ROM.

This is not a malfunction.

The suggested route does not ex-
actly connect to the starting point, 
waypoints, or destination.

There is no data for route calculation closer to these 
locations.

Set the starting point, waypoints and desti-
nation on main road, and perform route cal-
culation.

Symptoms

Possible cause

Possible solution

Symptoms

Possible cause

Possible solution

The voice guidance is not available.

Voice guidance is only available at certain intersec-
tions. In some cases, voice guidance is not avail-
able even when the vehicle should make a turn.

This is not a malfunction.

The vehicle has deviated from the suggested route.

Go back to the suggested route or request 
route calculation again.

Voice guidance is set to off.

Turn on the voice guidance.

Route guidance is set to off.

Turn on the voice guidance.

The guidance content does not cor-
respond to the actual condition.

The content of the voice guidance may vary, de-
pending on the types of intersections at which turns 
are made.

Follow all traffic rules and regulations.

Symptom

Possible cause

Possible solution

The system does not recognize the 
command.
The system recognizes the com-
mand incorrectly.

The interior of the vehicle is too noisy.

Close the windows or have other occupants 
be quiet.

The volume of the voice is too low.

Speak louder.

Pronunciation is unclear.

Speak clearly.

Voice recognition mode is not yet ready to speak.

Push the release “

” on the steering 

switch, and speak a command after the 
tone sounds. 

5 seconds or more have passed after pushed and 

released “

” on the steering switch.

Make sure to speak a command within 5 

seconds after push and release “

” on 

the steering switch.

Only a limited range of voice commands is usable 
for each screen.

Use a correct voice command appropriate 
for the current screen.

Symptoms

Possible cause

Possible solution

Rear view monitor image is not dis-
played

Shift lever (M/T models) or selector lever (CVT 
models) is not in R position.

Shift lever (M/T models) or selector lever 
(CVT models) is in R position.