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Volkswagen Jetta SportWagen (2014 year). Instruction - part 21

Lights

Possible cause

Proper response

Engine control malfunction (Electronic

Power Control).

Have engine checked immediately by an

authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Glow plug preheating before diesel

engine start-up.

Engine control/monitoring system

malfunction (engine Malfunction Indicator

Light - MIL)

Ease off the accelerator. Carefully drive to the

nearest authorized Volkswagen dealer or

authorized Volkswagen Service Facility. Have

engine checked.

Diesel particulate filter clogged with soot.

Drive about 15 minutes in 4th gear (manual

transmission) or in Drive (D) (automatic

transmission) and at a speed of about

45 mph (70 km/h). There may be a noticeable

smell.

Obey speed limits

⇒ .

See an authorized Volkswagen dealer or

authorized Volkswagen Service Facility if the

indicator light is still on.

Flashes

Possible cause

Proper response

Engine control malfunction (diesel

engine).

Have engine checked immediately by an

authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Misfire, which can damage the catalytic

converter.

Ease off the accelerator. Carefully drive to the

nearest authorized Volkswagen dealer or

authorized Volkswagen Service Facility. Have

engine checked.

When the ignition is switched on, several warning and indicator lights come on briefly for a function
check. They go out after a few seconds.

WARNING

Obey all applicable legal requirements when cleaning the diesel particulate filter.

Clean the diesel particulate filter as recommended only when visibility, weather, road, and

traffic conditions permit.

Do not put others at risk.

NOTICE

Failure to heed warning lights or text WARNINGS can result in vehicle damage.

As long as the indicator lights

are on, expect engine malfunctions, increased fuel

consumption, and loss of engine efficiency.

Catalytic converter

Please first read and note the introductory information and heed the WARNINGS

The catalytic converter provides exhaust gas after-treatment to help reduce pollutants in the exhaust
gas. To help ensure long service life of the exhaust system and gasoline engine catalytic converter:

  Only use unleaded fuel.
  Never completely empty the fuel tank.
  Do not exceed the correct oil level, Engine oil.
  Do not tow the vehicle to start it, but use a jump-start instead Jump-starting.

If you experience misfires, loss of power or the engine is not running smoothly while driving, reduce
speed immediately and have the vehicle checked by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. Otherwise, gasoline could reach the exhaust system and get into the
atmosphere. The catalytic converter could also be damaged by overheating!

Under certain engine conditions, you may smell a sulfur odor. This is not an indication of a

malfunctioning emission control system. This depends upon the sulfur content of the diesel fuel.

Diesel particulate filter

Please first read and note the introductory information and heed the WARNINGS

The diesel particulate filter helps take soot particles out of the exhaust. The soot particles are collected
and periodically burned in the filter at high temperatures (regeneration). The resulting heat can cause
the temperature inside the engine compartment to increase.

Regeneration can create noises, slight smells, and, regardless of the outside temperature, cause the
radiator fan to start – even after the engine has been turned off.

Volkswagen recommends frequently driving longer distances to help clean the filter. On vehicles with
automatic transmissions, the engine speed may also increase slightly. The indicator light

will not

come on.

To lengthen the life of the exhaust system and the diesel particulate filter:

Use only Ultra Low Sulfur Diesel (ULSD) fuel No. 2, Fuel.
Never refuel with gasoline or fuel oil or biodiesel that does not comply with the special

requirements for diesel fuel, Diesel fuel.

  Never drive until the fuel tank is completely empty.
  Do not exceed the correct oil level, Engine oil.
  Do not tow the vehicle to start, but use a jump-start instead, Jump-starting.

WARNING

Obey all applicable legal requirements when cleaning the diesel particulate filter.

Clean the diesel particulate filter as recommended only when visibility, weather, road, and

traffic conditions permit.

Do not put others at risk.

Under certain engine conditions, you may smell a sulfur odor. This is not an indication of a

malfunctioning emission control system. This depends upon the sulfur content of the diesel fuel.

Frequently asked questions (FAQ)

If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description

Possible causes, among

others

Possible remedy

Engine does not start.

Vehicle battery dead.

– Perform jump-start

– Charge vehicle battery

The wrong vehicle key is used.

Use a valid vehicle key

Fuel level too low.

Refuel

Vehicle cannot be locked

or unlocked using vehicle

key.

– Battery in the remote control

vehicle key is dead.

– Too far away from the

vehicle (out of range).

– Buttons have been pressed

too many times.

– Replace the battery in the remote

control vehicle key

– Move closer to vehicle.

– Synchronize vehicle key

– Lock or unlock vehicle manually

Unusual noises.

Cold engine, braking assist

systems, electronic steering

column lock.

Check the “Noises” entry in the index.

Odd driving behavior.

Assistance systems activated.

Check the “Assistance systems” entry

in the index.

DSG

Direct Shift Gearbox too

hot.

Stop vehicle as soon as you can safely

do so.

Front seats cannot be

adjusted with power

controls.

Vehicle battery dead.

Charge vehicle battery

Fuse blown.

Check fuse and replace if necessary

Features do not work as

described in this manual.

Settings were adjusted in the

Volkswagen Information

System.

Check and reset to factory settings if

necessary

Headlights do not light up

the road as they should.

– Headlights incorrectly

adjusted.

– Light bulbs burned out.

– Low beams not switched on.

– Have the headlight range adjusted by
an authorized Volkswagen dealer or an

authorized Volkswagen Service

Facility.

– Change light bulbs

– Switch on low beams

Electrical consumers do

not work.

Vehicle battery charge too low.

Charge vehicle battery

Remaining fuel level too low.

Refuel

Fuse blown.

Check fuse and replace if necessary

Fuel consumption higher

than indicated.

– Short hauls.

– “Jumpy” accelerator pedal.

– Avoid short distance driving.

– Drive defensively.

– Accelerate smoothly.

Electrical loads switched on.

Switch off unnecessary loads.

Engine control malfunction.

Have the malfunction corrected

Tire pressure too low.

Adjust tire pressure

⇒ page 228.

Description

Possible causes, among

others

Possible remedy

Driving in the mountains.

No direct corrective action possible.

Towing a trailer or driving with

a roof rack.

– Check use.

– Remove if not in use.

Driving with heavy payload.

No direct corrective action possible.

Driving at high engine speed.

Select a higher gear.

Lift points for the vehicle

Fig. 172 Front lift point for workshop hoist or floor jack.

Fig. 173 Rear lift point for workshop hoist or floor jack.

The vehicle may only be raised at the lift points shown in illustrations

⇒

fig. 172

and

⇒

fig. 173

. If the

vehicle is lifted at different points, vehicle damage

⇒ and serious injuries may occur ⇒ .

Workshop hoists that use fluid cushions (receiving platforms) must not be used for lifting the vehicle.

There are many precautions that have to be followed when lifting a vehicle on a workshop hoist or
floor jack. Do not try to lift a vehicle on a workshop hoist or floor jack unless you have the training,
knowledge, and experience to be able to do so safely.

Information about lifting the vehicle with the vehicle jack, Lifting the vehicle with the vehicle jack.

WARNING

Improperly lifting your vehicle with a workshop hoist or a floor jack can cause the vehicle to
fall off and cause serious personal injury.

Always read and heed the operating instructions from the floor jack manufacturer and

legal regulations if necessary before using the floor jack to lift the vehicle.

Never let anyone stay in the vehicle when it is being lifted or when it is off the ground.
Always lift your vehicle only at the designated lift points shown in the illustrations

⇒

fig. 172

and

⇒

fig. 173

. Not using the designated lift points can cause the vehicle to fall off

the floor jack when heavy parts such as the engine or transmission are removed.

Always make sure that the vehicle's lift points lie as flat as possible and centered on the

carrier plates of the floor jack.

Never start the engine when you have raised the vehicle on the floor jack. The engine

vibrations and vehicle movements could knock the vehicle off the floor jack.

If you must work under a vehicle raised on a floor jack, always make sure that the vehicle

is safely supported on safety stands intended for that purpose that are strong enough to
support the weight of the vehicle.

Never use the floor jack as a ladder or step ladder.
Always make sure that the weight of the vehicle is not heavier than the lifting capacity of

the floor jack and safety stands being used.

NOTICE

To help prevent serious vehicle damage, never lift the vehicle by the engine oil pan,

transmission housing, or by the front or rear axles or suspension.

To help prevent damage to the underbody or chassis, always insert a rubber pad between

the hoist and the lifting points. In addition make sure the lifting arms have enough clearance.

The lifting arms should not touch side sills or other parts of the vehicle.

In an emergency

Introduction

In this section you’ll find information about:

Protecting yourself and the vehicle

More information:

  Braking and parking
  Emergency closing and opening
  Vehicle tool kit
  Changing a wheel

WARNING

A vehicle breakdown in traffic is dangerous and creates a great risk for you, your
passengers, and others.

Always stop the vehicle as soon as it is safe to do so. Move the vehicle a safe distance off

the road where it is safe to park and, if necessary, lock all doors in an emergency. Turn on
the emergency flashers and set up another warning device about 25 yards (25 meters) behind
the vehicle to warn approaching traffic.

Never leave children, disabled persons, or anyone who cannot help themselves alone in

the vehicle when locking the doors. This could result in people being trapped in the vehicle in
an emergency. Depending on the time of year, people trapped in the vehicle can be exposed
to very high or very low temperatures.

Protecting yourself and the vehicle

Fig. 174 In the center of the instrument panel: Button for the emergency flashers.

Please first read and note the introductory information and heed the WARNINGS

Obey all legal requirements regarding protecting a broken-down vehicle. For example, turning on the
emergency flashers and wearing a safety vest are mandatory in many countries.

Checklist

For your own safety and that of your passengers, carry out the following steps in the order listed

⇒ :

1. Park the vehicle at a safe distance from traffic and on a suitable surface

⇒ .

2. Switch on emergency flashers by pressing the button

⇒

fig. 174

3. Apply the parking brake to help prevent the vehicle from moving, Braking and parking.

4. Shift the transmission into Park (P) (automatic) or Neutral (manual only), Shifting.

5. Stop the engine and remove the key from the ignition switch, Starting and stopping the engine.

6. Have all passengers exit and go to a safe location away from moving traffic, such as behind a

guard rail.

7. Take all vehicle keys with you when leaving your vehicle.

8. Set up a warning triangle or other warning device in order to alert other motorists and cyclists.

9. Let the engine cool down and get expert assistance if necessary.

If the emergency flashers are on, use the turn signal lever to indicate a direction or lane change, for
example when the vehicle is being towed. This temporarily interrupts the emergency flashers.

Switch on the emergency flashers when:

  Traffic suddenly slows down or stops in front of you to warn those approaching from behind.
  In any emergency situation.
  If the vehicle breaks down.
  When being towed.

Always obey traffic laws that govern the use of emergency flashers where you are driving.

If the emergency flashers are not working, a different method – as permitted by law – must be used to
alert other motorists and cyclists to the breakdown.

WARNING

Disregarding the safety-related checklist may lead to accidents and serious personal injuries.

Always review and follow the checklist. Follow accepted safety practices and use common

sense.

WARNING

The vehicle exhaust system and the catalytic converter or diesel particulate filter get very hot.
They can cause fires and serious personal injury.

Never park where parts of the hot exhaust system or catalytic converter could ignite

flammable materials, such as dry grass, brush, leaves, spilled fuel, etc.

The vehicle battery will be drained if the emergency flashers are on for a long time – even if the

ignition is switched off.

Emergency closing and opening

Introduction

In this section you’ll find information about:

Manually unlocking and locking the driver door

Manually locking the passenger doors

Opening the rear hatch from inside the luggage compartment

Emergency release for the fuel filler flap

Emergency release for the selector lever lock

The doors and the rear hatch can be manually locked and, in some cases, unlocked if necessary, for
instance because the power locking system or the remote control vehicle key malfunctions.

More information:

  Vehicle key set
  Power locking and closing system
  Doors
  Rear hatch
  In an emergency

WARNING

Serious injuries can result if the emergency closing and opening procedures are used
carelessly.

Never leave children, disabled persons, or anyone who cannot help themselves in the

vehicle. The doors can be locked with the remote control vehicle key. This could result in
people being trapped in the vehicle in an emergency.

A closed vehicle can become very hot or very cold, depending on the season. Particularly

in the summer, heat buildup in the passenger and luggage compartment of a parked vehicle
can result in temperatures in the vehicle that are much higher than the outside temperatures.
Temperatures can quickly reach levels that can cause unconsciousness and death,
particularly to small children.

WARNING

Careless opening and closing of the doors, the rear hatch, and the power sunroof is
dangerous and can cause serious personal injury.

Open or close the doors, the rear hatch, and the power sunroof only when no one is in the

way.

NOTICE

To help prevent vehicle damage, carefully remove and properly reinstall parts after emergency
locking or unlocking.

Manually unlocking and locking the driver door

Fig. 175 Door handle on driver door: Concealed lock cylinder (if applicable).

Please first read and note the introductory information and heed the WARNINGS

When locking the vehicle manually, all doors are locked. Keep the key turned in the locking position to
close the windows and the power sunroof (convenience closing). When the vehicle is unlocked
manually, only the driver door is unlocked. Keep the key turned in the unlocking position to open the
windows and tilt the power sunroof. Note the instructions for the anti-theft alarm system, Power locking
and closing system.

Unfold the key bit from the remote control vehicle key, Vehicle key set.
If the vehicle has a concealed lock cylinder, insert the key bit from below into the opening of the

cover cap on the driver door

⇒

fig. 175

(arrow) and lift the cover cap off. Grasping the door handle and

pulling slightly makes it easier to remove the cap.

Insert the key bit into the lock cylinder of the driver door and unlock or lock the door.
Reinsert the cover cap from top to bottom and press until it clicks into place. Grasping the door

handle and pulling slightly makes it easier to reinstall the cap.

Special considerations when unlocking:

If the vehicle is equipped with an anti-theft alarm system, the system remains activated for the

unlocked vehicle. But the alarm is not triggered at first, Power locking and closing system.

Open the driver door. The alarm will sound.
Switch on the ignition. For vehicles with Keyless Access, deactivate the alarm by holding the

remote control vehicle key to the right of the steering column trim and pressing the starter button,
Starting and stopping the engine, if necessary. The electronic immobilizer recognizes a valid remote
control vehicle key when the ignition is switched on and deactivates the anti-theft alarm system.

The driver door can be unlocked separately from the inside the vehicle by pulling the door handle

to open the door, Unlocking or locking the vehicle from the inside.

The anti-theft alarm system, when installed, is not activated when the vehicle is locked manually

with the key bit, Anti-theft alarm system.

Manually locking the passenger doors

Fig. 176 On the front side of the right rear door: Emergency lock, covered by a rubber seal.

Fig. 177 On the front side of the right rear door: Locking the vehicle with the key bit in the vehicle key.

Please first read and note the introductory information and heed the WARNINGS

The passenger door and rear doors can each be locked manually. This will not activate the anti-theft
alarm system, when installed.

Open the door.

Remove the rubber seal on the front side of the door. The seal is marked with a lock

⇒

fig. 176

Unfold the key bit from the remote control vehicle key, Vehicle key set.

Insert the key bit horizontally into the opening and press the small colored lever forward

⇒

fig. 177

  Reinsert the rubber seal and completely close the door.
  Make sure that the door is locked.
  Repeat the procedure for other doors if necessary.
  Have the vehicle checked immediately by an authorized Volkswagen dealer or an authorized

Volkswagen Service Facility.

The vehicle doors can be unlocked and opened separately from inside the vehicle by pulling the

door handle to open the door, Power locking and closing system.

Opening the rear hatch from inside the luggage compartment

Fig. 178 Inside the luggage compartment: Opening the rear hatch.

Please first read and note the introductory information and heed the WARNINGS

  If necessary, fold the rear seat bench backrest forward, Seat functions.
  Remove luggage in order to reach the rear hatch from the inside.
  Remove the round cover in the trim of the rear hatch.

Push the release lever in the direction of the arrow to unlock the rear hatch

⇒

fig. 178

Emergency release for the fuel filler flap

Please first read and note the introductory information and heed the WARNINGS

There is no emergency release for the fuel filler flap. Contact an authorized Volkswagen dealer or an
authorized Volkswagen Service Facility for assistance.

Emergency release for the selector lever lock

Fig. 179 Removing the selector gate cover.

Fig. 180 Releasing the selector lever lock.

Please first read and note the introductory information and heed the WARNINGS

If the power supply fails (due to a dead vehicle battery, for example) and the vehicle has to be pushed
or towed, the emergency release must be used to move the selector lever to Neutral (N).

The emergency release is located under the selector gate cover on the right side when viewed in the
driving direction.

Preparations

Set the parking brake. If the parking brake cannot be set firmly, you must find another way to help

prevent the vehicle from moving.

Switch off the ignition.

Removing the selector gate cover

Pull upward on the cover around the selector lever sleeve

⇒

fig. 179

Slip the cover up and over the selector lever

⇒ .

Emergency release for the selector lever

Push the colored release lever

⇒

fig. 180

in the direction of the arrow and hold it in this position.

Press the release button in the selector lever handle and shift the selector lever to Neutral (N).
Carefully press the selector gate cover back in place, making sure that the electrical wiring stays in

the correct position and is not pinched or damaged.

WARNING

Never shift the transmission out of Park (P) without first firmly applying the parking brake.
Otherwise, the vehicle can start to roll unexpectedly, especially on hills or inclines, and cause
an accident and serious injuries.

NOTICE

Even with the selector lever is in Neutral (N), the automatic transmission will be damaged if the
vehicle is towed (or you let it coast) for an extended period or at high speed with the engine
shut off.

Vehicle tool kit

Introduction

In this section you’ll find information about:

Storage

Contents

When securing the vehicle after a breakdown, always obey all applicable legal requirements.

More information:

  Trailer towing
  Working in the engine compartment
  In an emergency
  Changing a wheel

WARNING

Loose tools and other items in the vehicle tool kit and a loose spare (or compact spare) wheel
may be thrown through the passenger compartment if you brake suddenly or steer sharply or
are involved in an accident. This can cause severe injuries.

Always make sure the vehicle tool kit and spare (or compact spare) wheel are securely

stowed in the luggage compartment.

WARNING

Improper or damaged vehicle tools can lead to accidents and injury.

Never work with tools that are damaged or not right for the job.

Storage

Fig. 181 In the luggage compartment: Lifting up the floor panel.

Fig. 182 In the luggage compartment: Spare wheel and vehicle tool kit

Please first read and note the introductory information and heed the WARNINGS

The vehicle tool kit, spare wheel, or compact spare wheel may be in one of several places under the
floor covering in the luggage compartment.

If necessary, detach the luggage net, Luggage compartment.
If necessary, fold up the rear part of the variable luggage compartment floor.

Lift the floor covering by the loop

⇒

fig. 181

(1)

and if necessary remove it from the luggage

compartment.

Completely retract the jack after use. Otherwise it will not fit in its compartment and cannot be

stowed safely.

Contents

Fig. 183 Contents of the vehicle tool kit.

Please first read and note the introductory information and heed the WARNINGS

The contents of the vehicle tool kit depend on the vehicle's equipment. The following describes the
maximum contents.

Contents of the vehicle tool kit

⇒

fig. 183

(1)

Screwdriver with a hexagonal socket in the handle for removing or inserting previously
loosened wheel bolts. The screwdriver blade is reversible. The screwdriver may be stored
under the lug wrench.

(2)

Screw-in towing eye.

(3)

Hubcap puller clip for removing hubcaps, wheel covers, or wheel bolt caps.

(4)

Jack. Before putting the jack back in the foam insert, make sure to completely crank the jack
down to its original position. The crank must then be locked against the side of the jack;
otherwise, the jack will not fit and cannot be securely stowed.

(5)

Lug wrench.

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